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Closing date: 25-11-2025 Customer Team Leader Location: Sea Road Winchelsea Beach, Winchelsea, TN36 4LE Pay: £13.99 per hour Contract: 24 hours per week + regular overtime, Permanent contract, Part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Duties will include working on our Post Office Counters Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales. We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you’ll do • Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, support with tasks on the post office counter, often taking ownership for managing the store and handling challenging situations, • Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected, • Make sure that the store remains safe, legal, and fully operational, • Manage diligence checks and stock accuracy to make shopping a great experience for our customers, • Support your store manager by deputising when they’re not working and delivering a variety of HR processes, • Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback, • Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan This job would suit people who have, • A genuine care for the needs of customers and members, • The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor, • Great people skills, with the ability to build positive relationships with customers and colleagues, • Strong organisational and problem-solving skills, • A desire to learn, grow and develop your leadership skills, • The flexibility to work a range of different shifts Why Co-op?, • Full, paid training and dedicated support for your personal development and career progression, • 30% discount on all Co-op products in-store plus 10% discounts on all other brands, • A pension scheme with up to 10% employer contributions, • Stream– a money management app giving you access to a percentage of your pay as you earn it, • 36 days of holiday (including bank holidays, pro rata for part time colleagues), • Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations, • 24/7 employee assistance service, • Rotas shared three weeks in advance and accessible on your phone

Role:- Employment Specialist Location:- Tunbridge Wells/Hybrid Salary:- Up to £34,700 Overview Working on the IPS contract, embedded with Community Health Teams and the wider community you will be delivering employment support to participants with mild to moderate health conditions. Working intensively with a maximum caseload of 25 participants who have a health condition which impacts on their ability to gain work or stay in work. Assisting them to obtain and sustain employment that is consistent with their vocational goals, following the eight principles of IPS. Responsibilities Complete extensive outreach activities to secure referrals Effectively manage a caseload of up to 25 participants which will be delivered on an outreach basis in community settings. Build relationships with clinical and community health teams to generate referrals and create collaborative working partnerships with NHS clinicians including GPs, Practice Managers, Nursing staff and wider clinical teams Attend meetings with clinical teams, where possible, and communicate with team members to integrate vocational services into health treatment processes Conduct initial meeting with participant to build rapport, gain consent to proceed with the service. Support participants to understand their skills, aspirations and goals through the completion of a Vocational Profile and produce an Action Plan to obtain and sustain competitive employment in line with their preferences Assisting participants to understand their benefits through the delivery or sign posting for In Work Benefit calculations and sourcing additional financial support Focus on rapid job search with the participant, whilst utilising local support networks to help them overcome their barriers to employment To develop effective working relationships with a range of external agencies who might be better able to help individuals to achieve their employment goals. Essential Criteria Demonstrate experience at generating programme referrals Proactive approach to engaging with participants and sourcing potential referrals Focused approach to supporting job search and progression with a sense of urgency Proven track record of working to targets Experience working with employers to develop job opportunities for participants, and to support them whilst in work TPBN1_UKTJ