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Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Offshore Supplier Operational Performance Manager Delivering good customer outcomes is at the heart of what we do here at Capital One. This role is crucial for ensuring the flawless resolution for our customers by leading and developing a team, and driving high-performance across a defined portfolio of third-party offshore supplier operations. Reporting to the Head of Offshore and partnering closely with the broader Operations team and internal stakeholders, you will be accountable for the effective delivery and governance of key customer service outcomes & back-office processes via our offshore partners. What You’ll Do People Leadership: Lead, coach, and develop a high-performing internal team (e.g., Principal Associates/Senior associates), fostering a culture of continuous improvement, high engagement, and results-focused delivery for our customers. Supplier Performance Management: Be accountable for the day-to-day management of supplier relationships for a dedicated portfolio of processes, ensuring third parties achieve a range of critical KPIs, including good customer outcomes and delivery against areas of back office processing. Continuous Improvement: Proactively identify opportunities, and partner with the suppliers to develop and execute improvements in performance, process efficiency, and risk control. Governance & Reporting: Ensure robust supplier performance is effectively governed and reported to Capital One stakeholders, highlighting any risks, emerging trends, and overall supplier health. Stakeholder Partnership: Work closely with other key internal areas, such as the Supplier Management Office, the Business Risk Office, and the Process Management team, to ensure the holistic view of the supplier relationship and its performance is understood and aligned. Change Management: Support the department's change agenda and prepare the offshore teams to deliver successfully against upcoming business initiatives. Data Utilisation: Utilise and analyse performance data to make key business decisions related to the processes and suppliers you support. What You’ll Bring Proven experience in managing and governing day-to-day interactions and performance of outsourced/supplier relationships, with a clear focus on customer service delivery. Demonstrable experience of successfully leading, managing, and developing a team of direct reports. Solid working awareness of commercial and contractual agreements with outsource partners. Experience of building and supporting a culture that fosters high performance and strong engagement. Excellent communication skills, both written and verbal, with the ability to build strong internal and external working relationships. A genuine passion for people leadership and career development. Strong problem-solving skills, with the ability to identify complex problems and come up with effective solutions. Comfortable in adapting to change, embracing bold ideas, and intellectually curious. Where and How You'll Work This is a permanent position and will be based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. You’ll also need to be able to travel offshore to build relationships with key partners in India. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. The number of days you spend in the office will usually be led by the type of work you’re doing, and the hybrid working patterns of the people you partner most closely with. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good

Sewell Wallis is working with a high growth business based in Sheffield, South Yorkshire, who are looking to recruit a Procurement Director to join their senior leadership team. Reporting to the MD, this is a crucial role for this leading manufacturer and will be responsible for leading the strategic sourcing, capital procurement, and supplier management functions. You will oversee the procurement strategy for large-scale programs, advanced manufacturing facilities, tooling, and long-term supplier partnerships. The ideal candidate combines deep engineering and manufacturing supply chain expertise with strong commercial insight, risk management capabilities, and experience managing complex, high-value project investments. A comprehensive spec is available; however, the key responsibilities include: Synchronised raw material requirements with global supply planning cycles to capture international intercompany synergies Architected and executed procurement strategies aligned with Group objectives to hit key project milestones. Scaled a procurement function by 3x within an international market, demonstrating rapid organisational growth. Directed negotiations and contract management for major capital projects within highly regulated, high-investment environments. Directly optimised P&L performance, cash flow, and program profitability through rigorous cost structure management. Expert at navigating high-stakes, regulated environments, with a proven track record in managing large-scale Capital Expenditure (Capex) projects Oversee strategic sourcing, supplier selection, and contract negotiations. Build and maintain strong supplier relationships. Develop supplier performance evaluation frameworks. Identify and mitigate supply chain risks. Direct the end-to-end contract lifecycle, providing expert oversight on claims management and dispute resolution to mitigate legal and financial exposure. What skills will you need? Bachelor's degree in supply chain management, Business Administration, Finance, or related field. Professional certification such as CIPS (Chartered Institute of Procurement & Supply) or CPSM (Certified Professional in Supply Management) preferred. Progressive procurement experience, with at least 5 years in a leadership role. Strong negotiation, analytical, and strategic thinking skills. Experience with implementing an MRP ERP system, such as SAP Strategic thinking and commercial expertise Complex negotiation expertise Project investment governance Risk management & scenario planning Financial literacy (NPV, IRR, CAPEX control) Executive stakeholder management Change management & digital transformation What's on offer? 25 days annual leave + bank holidays Enviable Bonus scheme Flexible Working Hours Private Medical Insurance Pension - matched up to 8% Health and wellbeing programme Please apply below, or for more information, contact Sue Wallis. To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions

Join a well-established Housing Association in a role where your financial expertise will directly support the delivery of affordable homes and services to thousands of tenants across the Midlands. This Finance Business Partner position offers the opportunity to play a key strategic role within a high-performing finance team, supporting financial planning, performance, and decision-making across an organisation managing over 34,000 homes. You’ll be working closely with senior stakeholders and budget holders across the business, providing clear financial insight and helping teams understand the story behind the numbers. This is an excellent opportunity for someone who enjoys partnering with the business, influencing decisions, and driving financial performance, while maintaining strong compliance and financial control. We’d love to hear from anyone with experience as a Finance Business Partner, Senior Management Accountant, Management Accountant, or Financial Analyst within Social Housing or a Housing Association environment. As a Finance Business Partner, you will be: • Producing management accounts, budgets, and forecasts with clear financial analysis • Preparing board and senior leadership reports, explaining financial performance and trends • Acting as a Finance Business Partner to senior stakeholders and budget managers, supporting strategic decision-making • Providing insight into financial data, highlighting risks, opportunities, and performance improvements • Driving improvements in financial reporting, processes, and controls • Ensuring strong financial governance and compliance I’d love to speak to anyone who has: • A professional accounting qualification (ACA / ACCA / CIMA) or is finalist level • Previous experience working within Social Housing or a Housing Association (essential) • Experience producing budgets, forecasts, and management accounts • Strong experience presenting financial information to non-finance stakeholders • Advanced Excel skills, with the ability to analyse large data sets and provide strategic insight • The ability to build relationships and influence decision-making across different teams Key requirements for this Finance Business Partner role: • ACA / ACCA / CIMA qualified or finalist • Social Housing / Housing Association experience (essential) • Strong stakeholder management and business partnering experience • Experience working in a large or complex organisation The role is offering the following benefits: • Hybrid working – minimum 3 days in the office with up to 2 days working from home • A high-impact Finance Business Partner role working closely with senior stakeholders • The opportunity to influence strategic financial planning and organisational performance • A supportive and purpose-driven working environment within a leading housing organisation Travel & Location This role is based in the Midlands, with a hybrid working model combining office and home working. During key reporting cycles, you may be required to spend additional time in the office to support financial reporting and collaboration with the wider team. If this Finance Business Partner role sounds like your next opportunity, please apply now or contact Ryan Stewart at (url removed) or call (phone number removed) for more information

Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working. The Company is committed to further its diversity, inclusion and equity agenda an

A global consultancy firm in London is seeking a Senior Consultant to join their Digital Risks Protect Advisory team.

Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer. They will be part of a dedicated team focused on geopolitical and strategic risks, while supporting the broader intelligence function with tactical/security int

A global consulting firm is seeking an experienced Associate Director to join their Digital Risks Protect team in London.

Identify threats to the BUs, assess risk and provide proportionate advice to effectively treat the risks.

Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer. Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients

A global security consultancy is seeking an Associate Risk Consultant in Greater London.This dynamic role involves supporting global clients with security and risk management, working on a 4 days on, 4 days off schedule, including day and night shifts.Candidates should have at least 3 years of exper

The role involves providing in-depth analysis of geopolitical risks and collaborating with international stakeholders.

A leading consulting firm is looking for an Associate Consultant or Consultant to join their Digital Forensics and Incident Response team in London.The role involves providing consultative solutions in Cyber Security, managing forensic investigations, and supporting business development efforts.The

Join Control Risks ONE as an Associate Risk Consultant! This is a unique role with a 4 Days On, 4 Days Off Schedule! The rotation includes both day and night shifts. Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job o

A leading consultancy firm in London is looking for an experienced Associate Director to join its Digital Risks Protect team.

A leading risk management firm in Greater London is looking for a due diligence researcher to assess client counterparties.The role involves conducting media and database research, analysing findings, and reporting concisely.Candidates must have native fluency in English along with Arabic and Kurdis

Control Risks is seeking a motivated and diligent individual to join its rapidly growing Digital Risks team as Associate Consultant. As Associate Consultant you will support the rest of the team to deliver Control Risks' cyber security risk assessment engagements primarily across the EMEA region. Co

A leading security consultancy in Greater London is seeking an experienced security professional to provide strategic risk management and support for various client operations.Responsibilities include overseeing security at headquarters, managing incidents, and delivering educational initiatives.Can

A leading risk management firm in Greater London is looking for a dedicated professional to conduct open-source intelligence research.The role involves identifying threats and writing detailed reports for bespoke threat assessments.Ideal candidates will possess practical knowledge of intelligence co

Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working. Control Risks offers a competitively positioned compensation and benefits package

The role involves conducting in-depth media and database research to assess potential risks for clients.

A global consultancy firm in Greater London is seeking a Senior Consultant to lead forensic investigations and cyber incident responses.This role involves managing client expectations, delivering high-quality services, and supporting Cyber Response and Technical Consulting teams.Candidates must poss

A global risk management firm is seeking an Associate Risk Consultant to handle critical security support and risk monitoring for its clients.This dynamic role features a unique 4 Days On, 4 Days Off schedule, including both day and night shifts.Candidates should have at least 3 years of experience

Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer.

A global risk management consultancy seeks a Global Head of Workplace Services accountable for delivering effective office support across its global network.The candidate will implement a unified operating model while reducing administrative burdens and ensuring compliance.Responsibilities include l

A global security consultancy seeks an experienced Security Design Engineer to lead and manage engagements in the UK and Europe.The successful candidate will have a solid background in physical security design, deliver comprehensive security solutions, and maintain strong client relationships.Respon

Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer. Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients

Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer. Control Risks supports hybrid working arrangements, wherev

As the Senior Consultant you will help deliver Control Risks' cyber security risk assessment engagements primarily across the EMEA region and act as a subject matter expert on cyber security risk assessments. Participating in marketing to build the Control Risks brand. Control Risks offers a competi

A global intelligence firm in the UK is seeking a Geopolitical Intelligence Analyst to support a global intelligence function.This role involves analyzing open-source intelligence to assess geopolitical threats, providing insights to stakeholders, and coordinating intelligence assessments.The ideal

As Senior Consultant you will be expected to work closely with teams across regions and to develop positive and constructive relationships with Control Risks’ dedicated Cyber Response practice as well as the wider Discovery & Data Insights team. Control Risks offers a competitively positioned comp

Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer. Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in‑person time together - in the office and with our client

A global risk management firm seeks an Associate Consultant for their Security Design Engineering team in London.This role involves managing security design engagements and ensuring high-quality deliverables.Ideal candidates will have proven experience in security design and consulting, and must pos

A leading consulting firm in the UK is seeking a Social Media Manager to develop and implement a global social media strategy.The role requires experience in running international B2B campaigns, strong proficiency in social media management tools, and excellent communication skills.The firm offers a

Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer. Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients