Area Operations Manager
2 days ago
Torquay
Area Operations Manager – Pharmacy (Multi-site) We are seeking experienced Area Operations Managers with a background in multi-site pharmacy management. About You We are looking for strong leaders who: • Thrive on colleague and patient interaction, • Are passionate about spending the majority of their time in pharmacies, • Work at pace while maintaining accuracy, • Are resilient and enjoy a fast-changing, challenging environment The Role As an Area Operations Manager, you will be responsible for the performance and development of approximately 15–20 pharmacies. You will build high-performing teams to deliver an outstanding community pharmacy experience while achieving KPIs and budget targets, maintaining patient safety, and ensuring consistently high standards across your area. This role reports directly to the Senior/Regional Operations Manager. Key Responsibilities Operational Performance • Visit each pharmacy at least every two weeks, setting SMART actions to drive performance, • Support the ‘Delivering Well’ strategy by aligning pharmacy activity with corporate objectives, • Drive prescription growth, service delivery and OTC sales in line with budget, • Ensure full compliance with all operational processes and procedures, • Ensure all pharmacies meet GPhC standards and NHS contractual requirements, • Complete first-line investigations into patient safety incidents and controlled drug discrepancies, • Ensure teams actively promote and deliver NHS and private services, • Ensure complaints and incidents are reported, resolved or escalated appropriately, • Build and maintain strong relationships within the local healthcare community, • Recruit, develop and retain capable and motivated teams, • Manage performance through effective coaching, feedback and formal reviews, • Identify and develop internal and external talent to create a strong succession pipeline, • Ensure clear communication of roles, priorities and expectations, • Experience in field or multi-site management (business as usual, cross-regional working and/or project-based roles), • Understanding of the pharmacy market and profession (desirable), • Strong commercial and analytical skills, • Excellent communication skills, • Effective coaching and feedback capability, • Strong planning and organisational skills with the ability to manage competing priorities, • Ability to build trusted relationships with internal and external stakeholders