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  • Cluster Operaitons Manager
    Cluster Operaitons Manager
    hace 7 días
    Jornada completa
    London

    JOB OVERVIEW To lead and support departmental colleagues and team members across the business, to ensure tasks are allocated and manage the day-to-day practical aspects of the hotel operation in an organised, structured and professional way. The Operations Manager leads multiple departments, optimising processes and driving profitability while maintaining high levels of service quality. They ensure that all tasks and procedures within the property are conducted in line with statutory requirements and ensure that customer service is provided in line with the business and performance objectives of the Hotel. DUTIES AND RESPONSIBILITIES Operational Management: Manage and coordinate all hotel departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, and other operational departments. Ensure compliance with health, safety, and legal regulations. Monitor daily operations to maintain smooth functioning and resolve issues promptly. Guest Experience: Maintain high standards of customer service and guest satisfaction. Handle guest complaints and feedback professionally, ensuring timely resolution. Implement initiatives to enhance guest loyalty and repeat business. Financial & Revenue Management: Assist in budgeting, forecasting, and cost control measures. Monitor departmental expenses and implement strategies to maximise profitability. Assist Cluster/General Manager to optimise occupancy and ADR (Average Daily Rate). Leadership & Development: Recruit, train, and mentor department heads and teams. Conduct performance reviews and implement development plans. Foster a positive work culture and ensure compliance with HR policies. Quality & Brand Standards: Ensure all departments adhere to brand standards and operational SOPs. Conduct regular audits and inspections to maintain quality and consistency. Drive continuous improvement initiatives. Strategic Planning: Contribute to long-term operational strategies aligned with business goals. Identify opportunities for innovation and efficiency improvements. Support sustainability and corporate social responsibility initiatives. General Operations & Team Support: Work flexibly across multiple areas depending on business needs. Support events, activations, and lifestyle programming. Ensure public areas remain clean, inviting, and on-brand. Maintain a positive, supportive, and inclusive team environment. Follow all hotel policies, safety procedures, and brand standards. Other: While this job description is intended to be an accurate reflection of the duties involved with this position, the company reserves the right to add, remove or alter duties when business need dictates. REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE FOR THIS ROLE Qualifications: Bachelor’s degree in hospitality management or related field (preferred). Experience: Minimum 5 years of experience in hotel operations, with at least 2 years in a managerial role. Proven track record in managing multi-department operations including F&B Skills: Passionate about hotel operations and delivering exceptional guest experiences. Strong leadership and people management skills. Excellent communication, coaching and problem-solving abilities. Exceptional financial acumen and understanding of hotel revenue streams. Knowledge of PMS, POS and operational software. Ability to work under pressure and adapt to changing priorities. Energetic, adaptable, and comfortable working in a fast‑paced, guest‑focused environment.

    Sin experiencia
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  • Store Manager Coffee Shop
    Store Manager Coffee Shop
    hace 12 días
    £34520–£36500 anual
    Jornada completa
    London

    Job Description: We are seeking an enthusiastic and experienced Store Manager to join us at ARRO Coffee. As the Store Manager, you will oversee daily operations, mentor and inspire your team, and ensure every customer enjoys an unforgettable experience. This role is ideal for someone who is passionate about coffee and thrives in a dynamic environment. If you have a deep appreciation for quality, a commitment to exceptional service, and a passion for leadership, we want to hear from you! Benefits: Competitive salary: £34,520 – £36,500 per year. Complimentary meal during full shifts. Generous employee discounts. Referral programme with potential to earn up to £250. Company pension. 28 days of holiday. Eligibility for the Store Bonus Scheme. Opportunities for career advancement and professional development. A dynamic, supportive, and fun work environment. Key Responsibilities: Leadership & Team Management: • Lead, train, and develop your team to consistently deliver exceptional customer service., • Foster a positive and inclusive work environment by coaching, training, and supporting team members., • Oversee staff scheduling to ensure adequate coverage and efficient store operations. Operational Management: • Manage all aspects of store operations, including staffing, inventory management, and financial performance., • Ensure high standards of product quality, cleanliness, and store presentation are maintained at all times., • Monitor inventory levels, and place orders for supplies as needed., • Handle customer enquiries, feedback, and complaints with professionalism and empathy. Sales & Financial Performance: • Drive sales and profitability through effective cost management, upselling strategies, and promotional initiatives., • Collaborate with corporate teams on marketing initiatives, product launches, and store events. Compliance & Safety: • Ensure compliance with company policies, procedures, and health and safety regulations., • Maintain a thorough understanding of food safety regulations and best practices Skills & Experience: • Proven experience as a Store Manager, in a café or hospitality environment., • Strong barista skills with a solid understanding of coffee preparation techniques and espresso equipment., • Demonstrated ability to lead and motivate a team in a fast-paced environment., • Excellent communication, interpersonal, and leadership skills., • Strong problem-solving abilities and a proactive approach to challenges., • Keen attention to detail, with a commitment to maintaining high standards of quality and cleanliness., • Flexible and adaptable, with availability to work early mornings, evenings, weekends, and holidays., • Passionate about creating memorable customer experiences and fostering a positive workplace culture. About Us: At ARRO Coffee, we bring the vibrant essence of Italy to the heart of London. Inspired by Italian food, culture, and tradition, our stores are a destination for coffee lovers and food enthusiasts alike. We take pride in our artisanal coffee blends, freshly made pastries, sandwiches, and salads, and most importantly, the warm, inviting atmosphere that makes our café a beloved gathering spot. Whether it’s a quick espresso or a leisurely afternoon with friends, we strive to offer our customers an exceptional experience every time they visit.

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  • Director of Sales - London West (Maternity Cover)
    Director of Sales - London West (Maternity Cover)
    hace 7 días
    Jornada completa
    London

    DIRECTOR OF SALES – LONDON WEST (MATERNITY COVER) Reporting to the Director of Sales - UK and Ireland, this role will drive commercial performance and take full ownership of sales targets across assigned Locke & Cove properties in the West London market, delivering exceptional revenue growth through strategic account management and targeted new business development. This role is based on property 5 days a week. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Developing and executing property-level sales strategies aligned with KPIs to consistently meet or exceed revenue targets across your portfolio Delivering against ambitious B2B revenue targets with full personal accountability for results Dedicating approximately 25% of your efforts to direct revenue generation through hands-on account management - identifying growth opportunities, increasing market share, and maximising yield from existing clients Allocating 75% of your time to high-impact new business development - personally identifying, pursuing and closing new corporate clients that deliver significant incremental revenue Implementing rigorous account planning to systematically grow revenues from existing and new B2B customers across all channels including direct corporate clients, Travel Management Companies (TMCs), Serviced Apartment Booking Agencies (SABAs), consortia and other B2B intermediaries Actively pursuing revenue opportunities across all segments including corporate, groups, M&E, mid & extended stay Working collaboratively with the Key Accounts Team, Groups & MICE Team, and wider Commercial Team while maintaining personal ownership of revenue targets Maintaining disciplined use of CRM & edyn's database with meticulous attention to data quality and pipeline management Providing detailed, data-driven reporting to key stakeholders on sales activity, pipeline development and revenue performance Personally hosting FAM trips, property showcases, sales presentations and events to drive business to your properties Ensuring rigorous adherence to all internal processes for effective account management Maintaining comprehensive, up-to-date records with accurate client information in all databases Producing actionable management information from internal systems to support strategic decision-making THE FIRE YOU CARRY Exceptional commercial acumen with proven sales achievement Superior relationship-building capabilities with C-suite decision makers Advanced problem-solving and negotiation skills Strategic planning and organisational excellence Outstanding written and verbal communication Advanced proficiency in business technology tools for sales presentations and reporting Demonstrating advanced proficiency with Word, PowerPoint, Excel, CRM and PMS YOUR PROVEN TRACK 4 years previous hotel experience across multiple European / international jurisdictions looking after £3m plus of annual business Proven track record of consistently exceeding sales targets in hospitality or related sectors Significant hospitality sales and strategic account management experience with demonstrable results Established local market knowledge with active network of industry contacts Comprehensive understanding of the business travel industry, with specific expertise in the hospitality and serviced apartment sector WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

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  • Business Development Manager
    Business Development Manager
    hace 14 días
    £37000–£40000 anual
    Jornada completa
    London

    Duties and Responsibilities: · Develop and implement business development strategies to achieve revenue and growth targets. · Identify and pursue new business opportunities, partnerships, and corporate accounts. • Work closely with spa management to align business development activities with operational capabilities., • Monitor market trends, competitor activities, and customer preferences to identify opportunities for expansion., • Drive revenue growth by identifying and securing new business opportunities., • Prepare regular sales reports and provide recommendations to support business growth., • Represent Camden Beauty Spa at networking events, exhibitions, and industry functions., • Promote spa treatments, membership packages, wellness programs, and retail products., • Establish strategic partnerships with hotels, fitness centres, corporate organisations, and other complementary businesses. · Assist in planning and launching new services, packages, and business initiatives. • Build and maintain strong relationships with existing and potential clients., • Generate leads through networking, referrals, events, and community engagement., • Collaborate with the marketing team to develop promotional campaigns and business growth initiatives., • Achieve and exceed sales targets while maintaining exceptional customer service standards. Skills/Qualification/Experience: • Strong organisational and time-management skills., • Proficiency in Microsoft Office and CRM systems., • Strong networking, negotiation, and relationship-building skills., • Excellent communication and presentation abilities., • Self-motivated with a track record of meeting or exceeding targets., • A passion for the beauty, wellness, hospitality, or customer service industry., • Relevant Bachelor’s or Master’s Degree., • Proven relevant experience.

    Sin experiencia
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  • Procurement Manager
    Procurement Manager
    hace 7 días
    Jornada completa
    London

    The Ascott Limited UK Corporate Office is seeking a qualified, experienced and capable Procurement Manager to become part of our Procurement team, supporting our properties. Reporting to the Procurement Director, being responsible for the purchase of goods and services to ensure that the Group's European lodging sites operational needs are met. As the Procurement Manager , you will be responsible for: Purchasing goods, materials, components and/or services in line with specified cost, quality and delivery targets Identifying and evaluating potential suppliers, developing strategies, and negotiating contracts to secure the best possible prices and terms Creating long-term plans for specific categories of goods and services Preparing reports on procurement activities, analysing data to identify trend Collaborating with various departments within our properties to understand their procurement needs and ensure those needs are met Sourcing environmentally friendly products and services Ensuring contracts are properly managed and adhered to, including renewals and performance monitoring Managing inventory levels to optimize stock turnover and minimize holding costs Staying informed about market trends, new products, and potential suppliers to identify opportunities for improvement and innovation Conducting cost analysis, setting benchmarks, and identifying opportunities to reduce costs without compromising on quality Building and maintaining strong relationships with key suppliers, ensuring timely delivery of goods and services, and resolving any issues that may arise Assess tenders and quotations from potential suppliers Prepare required documents in line with final negotiations with selected suppliers and in line with organizational targets and requirements. To be successful in the role of Procurement Management , we require: Bachelor's degree in a related field (e.g., supply chain management, business administration and/or finance) Proven experience in Procurement and Strategic sourcing, preferably within the hospitality industry Strong negotiation, communication, and relationship management skills Proficiency in relevant software and tools, such as procurement systems and Microsoft Office Suite Excellent analytical and problem-solving skills Strong communication (written/spoken) English & French at business level Ability to work independently and as part of a team Minimum 5 years of experience of relevant working experience in purchasing Background and or experience within technical services purchasing (vendor management, contractor’s, hard services) Certification from Chartered Institute of Purchasing & Supply (CIPS) a plus Experience in integration activities and change management. This is your opportunity to be part of our team as a Procurement Manager . We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Recruitment Referral Incentive Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Required skills: Multilingual, Negotiating skills, Organisation Skills, Attention to Detail, Problem Solving

    Inscripción fácil
  • Property Acquisition Sourcer
    Property Acquisition Sourcer
    hace 28 días
    £40000–£60000 anual
    Jornada completa
    London

    About Us Luxury London Stays provides premium serviced apartments in prime central London locations. Our portfolio serves corporate travellers, relocating professionals, and leisure guests seeking high-quality accommodation. We partner with landlords and property owners to maximise rental returns through short and mid-term serviced accommodation strategies. As our portfolio continues to grow, we are looking for an experienced Property Acquisition / Sourcing Manager to help expand the business. Role Overview You will be responsible for sourcing and securing suitable properties across London to grow our portfolio of serviced apartments. The role involves identifying opportunities, negotiating agreements with landlords and agents, and ensuring properties meet our standards before onboarding. Key Responsibilities Property Sourcing • Identify and secure suitable properties across London for serviced accommodation, • Build and maintain relationships with landlords, estate agents, and developers, • Source opportunities for management agreements, lease deals, and revenue-share partnerships Deal Management • Evaluate property suitability and financial viability, • Negotiate terms with property owners and agents, • Manage the onboarding process for newly acquired properties Portfolio Development • Develop new sourcing channels and partnerships, • Maintain a pipeline of potential property opportunities Qualifications • Proven experience in property sourcing, acquisition, or serviced accommodation, • Strong network of landlords, agents, or property professionals, • Good understanding of the London property market, • Experience analysing property potential and deal feasibility, • Strong negotiation and relationship-building skills, • Familiarity with property management or sourcing software is beneficial Why Join Us • Opportunity to play a key role in scaling a growing serviced accommodation business, • Work closely with leadership and directly impact portfolio growth, • Flexible hybrid working in Central London

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    Sin experiencia
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  • Business Development Manager
    Business Development Manager
    hace 28 días
    £50000–£60000 anual
    Jornada completa
    London

    Dellshaw Ltd is a dynamic management consultancy focused on business growth, strategic partnerships, market expansion, and corporate advisory services. We work with startups, SMEs, international businesses, and high-growth ventures across multiple industries. We are currently looking for an ambitious and commercially driven Business Development Manager to join our growing team in London. Key Responsibilities • Identify and develop new business opportunities across local and international markets, • Build and maintain strong relationships with clients, investors, partners, and stakeholders, • Generate leads through networking, outreach, LinkedIn, corporate meetings, and strategic partnerships, • Prepare business proposals, presentations, and commercial agreements, • Conduct market research and competitor analysis to identify growth opportunities, • Work closely with management to develop expansion strategies and revenue targets, • Attend networking events, business conferences, and client meetings, • Manage sales pipelines and maintain CRM records, • Negotiate commercial terms and close business deals Requirements • Previous experience in business development, sales, consulting, or corporate partnerships, • Strong communication, negotiation, and presentation skills, • Ability to work independently and achieve targets, • Experience working with startups, international clients, or consultancy firms is an advantage, • Professional understanding of LinkedIn outreach and B2B sales strategies, • Strong networking and relationship-building abilities, • Multilingual candidates are welcome to apply What We Offer • Opportunity to work with international clients and high-growth projects, • Career progression within a growing consultancy group, • Performance-based bonuses and incentives, • Exposure to technology, investment, and strategic advisory projects, • Professional and entrepreneurial work environment in Central London To Apply Please send your CV and a short introduction about your experience and achievements.

    Inscripción fácil
  • Personal Assistant (PA)
    Personal Assistant (PA)
    hace 1 mes
    Jornada completa
    London

    Property Consultant — Prime Central London (Sales & Lettings) Munzil | Marylebone, London About Munzil Munzil is a London-headquartered real estate advisory operating across the UK, UAE, and Pakistan, with over $500M in transactions facilitated to date. Our Prime Central London desk advises a global client base of HNW and UHNW investors and occupiers — predominantly from the Pakistani and wider South Asian diaspora — on off-market acquisitions, new-build investments, prime lettings, and portfolio strategy across Mayfair, Marylebone, Belgravia, Knightsbridge, St John's Wood, Nine Elms, and Canary Wharf. We are building a team of operators, not order-takers. If you understand the difference between a transaction and a mandate, read on. The Role We are hiring a Property Consultant to join our PCL desk, covering both sales and high-end lettings. You will originate, qualify, and convert HNW mandates across central London — working directly with the founder and senior team on live stock, off-market opportunities, developer launches, and super-prime rental instructions. This is a front-line revenue role with clear progression into a senior advisory or desk-lead position. What You'll Be Doing Sales Originating buyer and seller mandates across Prime Central London, with a focus on £1M–£10M+ transactions Managing a live pipeline of HNW and UHNW clients from first contact through reservation, exchange, and completion Working active developer relationships across new-build launches in Marylebone, Nine Elms, Canary Wharf, and Southbank Cross-introducing buyers between Munzil's UK, UAE, and Pakistan desks Lettings Securing and managing prime and super-prime lettings instructions (£1,500–£10,000+ per week) Advising international tenants — corporate relocations, diplomatic, family office, and diaspora clients — on suitable stock across PCL Negotiating tenancy terms, working alongside referencing, compliance, and property management partners Building a recurring renewals and re-let book over time Cross-desk Conducting viewings, market appraisals, and structured client briefings Representing Munzil at investor events, developer launches, and international roadshows Maintaining clean CRM discipline and weekly pipeline reporting Contributing to desk strategy, market intelligence, and stock sourcing What We're Looking For Demonstrable track record in Prime Central London residential sales, lettings, new-build, or HNW advisory Existing relationships with developers, agents, landlords, relocation agents, or HNW buyers in the central London market Sharp commercial instinct — you can read a deal, qualify a client, and protect a transaction through to completion Excellent written and spoken English; additional fluency in Urdu, Arabic, Punjabi, or Mandarin is a strong advantage Comfort operating in a high-trust, founder-led environment with significant autonomy Right to work in the UK Compensation Competitive base salary (commensurate with experience and existing book) Uncapped commission across sales completions and lettings instructions Renewals and recurring revenue share on the lettings book Full package discussed at interview stage Why Munzil A live desk with active mandates, developer relationships, and a globally distributed buyer and tenant pipeline from day one Direct access to the founder and senior team — no layers, no internal politics Marylebone HQ at Winchester House, Old Marylebone Road A platform scaling toward $1B in transactions, with clear pathways into senior leadership for those who perform

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  • Advertising and Marketing Associate Professional
    Advertising and Marketing Associate Professional
    hace 2 meses
    £33000–£34000 anual
    Jornada completa
    London

    Main Purpose of the Role To plan, develop, and implement marketing and student recruitment strategies targeting international markets, with a particular focus on the Chinese community, supporting business growth, client engagement, and brand development. Key Duties and Responsibilities • Develop and implement marketing strategies targeting new and emerging international markets, particularly Chinese-speaking audiences, • Identify target customer segments, define marketing objectives, and support market entry strategies, • Conduct detailed market research and analysis to identify trends, competitor activity, and opportunities for growth, • Plan and execute multi-channel promotional campaigns (digital, social media, events, and offline channels), • Analyse marketing effectiveness and recommend improvements in pricing, promotion, and service diversification, • Produce and manage marketing materials, ensuring alignment with brand and corporate identity, • Support student recruitment activities, including lead generation, application support, and contract preparation, • Determine and manage customer contract terms and conditions in line with company policies, • Maintain and develop relationships with clients, education partners, and external stakeholders, • Negotiate pricing, contracts, and service agreements with suppliers and partners, • Coordinate recruitment of staff and tutors relevant to new market segments, • Prepare work schedules, allocate responsibilities, and support operational planning, • Maintain accurate customer and client records using CRM systems, • Organise and manage events such as seminars, conferences, exhibitions, and client engagement activities, • Liaise with finance teams to support quotations, invoicing, and budget monitoring Person Specification Essential: • Bachelor’s degree or equivalent in Marketing, Business, or a related field, • Relevant experience in marketing, advertising, or student recruitment, • Strong analytical and market research skills, • Excellent communication and stakeholder management abilities, • Ability to plan and deliver marketing campaigns independently Desirable: • Experience working with international markets (especially Chinese market), • Knowledge of digital marketing tools and CRM systems, • Experience in education or student recruitment sector

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  • Business Development Manager
    Business Development Manager
    hace 2 meses
    £33000–£43000 anual
    Jornada completa
    London

    📍 Location: London 🏢 Company: Skyedia Ltd 🕒 Job Type: Full-time (In Person) 💷 Salary: £33,000 – £43,000 per year + Performance Bonus About Us Skyedia Ltd is a dynamic company specialising in media representation, event management, conference organisation, and reservation services. We provide tailored, high-quality solutions to clients across multiple sectors. Our focus is on innovation, efficiency, and delivering exceptional service standards. We foster a professional environment where both clients and employees can grow and succeed. Key Responsibilities As a Business Development Executive, you will: • Develop and implement business growth strategies across media, events, and conference services, • Identify and secure new commercial opportunities, partnerships, and clients, • Build and maintain long-term relationships with corporate clients and stakeholders, • Lead negotiations with partners and suppliers to maximise commercial value, • Analyse financial, sales, and operational data to drive business performance, • Monitor market trends, competitor activity, and industry developments, • Oversee and optimise service delivery processes to improve efficiency, • Prepare strategic reports and provide recommendations to senior management, • Contribute to the expansion and long-term growth of Skyedia Ltd Requirements • Bachelor’s degree (or equivalent) in Business, Marketing, or a related field, • Proven experience in business development, commercial operations, or sales, • Strong analytical, negotiation, and strategic thinking skills, • Ability to build and manage professional business relationships, • Excellent communication and decision-making abilities, • Proficiency in Microsoft Office and business systems, • Ability to work in a fast-paced and target-driven environment 🌟 What We Offer • Competitive salary (£33,000 – £43,000) + performance-based bonus, • Company pension, • Ongoing professional development and career progression opportunities, • Supportive and professional working environment, • Opportunity to work on diverse projects across media, events, and other services. Why Join Skyedia? 🌟 Be part of a creative and innovative team. 📈 Opportunity for career growth, professional development, Structured onboarding and ongoing training. 🎨 Join Skyedia Ltd –The Ultimate Representation Company

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