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Customer Service Centre Team Lead Location: Office based, Camberley (GU15 3YL) Job type: Full time, Permanent (4 days on / 4 days off rotating Shift Pattern) Ref: 1589 The Service Desk team in Camberley office are now looking for a Customer Service Centre Team Lead to drive our managed service offerings to a portfolio of Public Sector and Enterprise level customers. This is a pivotal role that shapes our Service Desk division. It is an office-based role, operating on a 4 days on / 4 days off shift pattern (rotating shifts, 7am-7pm / 7pm-7am). The Service Desk is the beating heart of the Network Services organisation. They provide a 24x7 single point of contact for circa 100+ customers across the telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests and managing customer queries. As a Service Centre Team Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted services in line with the agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours This role has line management responsibilities of 3 team members. The successful Service Centre Team Lead must be a natural problem solver, tenacious and comfortable with stretching their own capabilities by working outside their comfort zone. They will constantly look at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. Service Centre Team Lead - What you'll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement initiatives Ensuring tickets are logged accurately and call queues are managed effectively Point of escalation for customers and expediting issues to the relevant teams Take ownership of major incidents out of hours and engage stakeholders through to resolution Meet SLAs and KPIs in line with contractual requirements and ensure the effective communication to stakeholders where targets are at risk of not being met. Support root cause of failures and conduct reviews where applicable. Evoking the business continuity plan in the event of unplanned outages Out of Hours Attend review calls, identifying and implementing improvements where required Line management of direct reports including objective setting, performance, quality and 1:1 reviews Rosta management alongside other team leaders, including holiday approvals to ensure appropriate staffing levels Coaching and mentoring team members and providing guidance to enable them to achieve their personal development plans Supporting the wider team during busy periods such as taking calls and logging tickets Provide cover for the incident manager during periods of absence Service Centre Team Lead - Key requirements: Proven experience within a Service Desk / Help Desk environment Confident communicator, able to navigate difficult conversations Customer focused Able to effectively multitask Creative problem solver with the ability to work autonomously or as part of a team Effectively prioritise workload to meet targets SC Clearance, NPPV3 & Parliament Security Clearances, or the ability to obtain them (5 years MINIMUM UK residency required) Proficient in MS office tools Experience of using Remedy application Desirable Skills: ITILv4 Foundation Previous line management experience Telent - What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 25 days annual leave, and the option to buy or sell days annually Overtime options available Access to the Flexible Benefits Portal Company matched pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support. We're guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focused #TJ-ONSITE #LI-Onsite About Telent Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focussed TPBN1_UKTJ

Hours: Mondays and/or Fridays, timings are flexible Volunteer Duties: • Meet on a regular basis with the person we support • Provide companionship and conversation whilst respecting boundaries • Engage the person we support in activities and support them to go shopping • Report any safegua

In return, we provide training and support for all individuals and the opportunity to develop skills and knowledge of working in a childcare setting. Using supporting resources, you will be expected to deliver a range of structured activities including sports, arts and crafts, and games catered to t

Use the resources available to plan and deliver a wide variety of exciting and safe creative activities that are age relevant. Carefully follow all camp systems, including registration and collection procedures, Health and Safety systems and all guidelines on good practice in child welfare whilst

Using supporting resources, you will be expected to deliver a range of structured activities including sports, arts and crafts, and games catered to the ages of 6-14 years with an emphasis on participation, care and development. In return, we provide training and support for all individuals and the

Implement strategies to support the child’s integration to Barracudas as a new setting and with their group. Maintain the support, welfare and enjoyment of the child in accordance with their One-Page profile and enquiry form. Support the child to fully understand instructions for the activities

In return, we provide training and support for all individuals and the opportunity to develop skills and knowledge of working in a childcare setting. Using supporting resources, you will be expected to deliver a range of structured activities including sports, arts and crafts, and games catered to t

Implement strategies to support the child’s integration to Barracudas as a new setting and with their group. Maintain the support, welfare and enjoyment of the child in accordance with their One-Page profile and enquiry form. Support the child to fully understand instructions for the activities

Using supporting resources, you will be expected to deliver a range of structured activities including sports, arts and crafts, and games catered to the ages of 6-14 years with an emphasis on participation, care and development. In return, we provide training and support for all individuals and the

We offer support to 16 customers across two locations: Hope House, a 10-bed supported housing facility, and Doddsfield Road, which has 6 floating support flats. These aren't token gestures - we've thought long and hard about how best to support our team. Our mission is to co-design and deliver servi

Using supporting resources, you will be expected to deliver a range of structured activities including sports, arts and crafts, and games catered to the ages of 6-14 years with an emphasis on participation, care and development. In return, we provide training and support for all individuals and the

Implement strategies to support the child’s integration to Barracudas as a new setting and with their group. Maintain the support, welfare and enjoyment of the child in accordance with their One-Page profile and enquiry form. Support the child to fully understand instructions for the activities

Using supporting resources, you will be expected to deliver a range of structured activities including sports, arts and crafts, and games catered to the ages of 6-14 years with an emphasis on participation, care and development. In return, we provide training and support for all individuals and the

We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. You will act as a mentor and role model and support the training and development of staff.

Using supporting resources, you will be expected to deliver a range of structured activities including sports, arts and crafts, and games catered to the ages of 6-14 years with an emphasis on participation, care and development. In return, we provide training and support for all individuals and the

Support pupils experiencing emotional, behavioural, and social difficulties. Requirements Previous experience working with children, ideally as an ELSA or in a pastoral/learning support role. Ongoing support from your dedicated consultant.

Using supporting resources, you will be expected to deliver a range of structured activities including sports, arts and crafts, and games catered to the ages of 6-14 years with an emphasis on participation, care and development. In return, we provide training and support for all individuals and the

Full time Day shifts available Up to 30 days annual leave, plus 8 bank holidays, depending on length of service Workplace pension Free meals on shift for staff working 6+ hours Life Assurance Scheme Blue Light discount scheme eligible Refer A Friend Incentive £50 voucher and up to £1,000 cash bonu

Using supporting resources, you will be expected to deliver a range of structured activities including sports, arts and crafts, and games catered to the ages of 6-14 years with an emphasis on participation, care and development. In return, we provide training and support for all individuals and the

We're always on the hunt for experienced Support Workers who want to continue to make a difference and help others - so what are you waiting for? Become a Senior Support Worker at Achieve together and shape lives As a Senior Support Worker, you'll deliver excellent care, celebrate achievements, enc

Using supporting resources, you will be expected to deliver a range of structured activities including sports, arts and crafts, and games catered to the ages of 6-14 years with an emphasis on participation, care and development. In return, we provide training and support for all individuals and the

Vacancy Reference Number: 84164 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support in

Using supporting resources, you will be expected to deliver a range of structured activities including sports, arts and crafts, and games catered to the ages of 6-14 years with an emphasis on participation, care and development. In return, we provide training and support for all individuals and the

You'll: Provide a safe, nurturing, and supportive home environment Plan and lead engaging activities to promote development and confidence Build trusting, stable relationships with young people, guiding them toward independence Keep clear and accurate records of behaviour, progress, and achievements

Using supporting resources, you will be expected to deliver a range of structured activities including sports, arts and crafts, and games catered to the ages of 6-14 years with an emphasis on participation, care and development. In return, we provide training and support for all individuals and the

Sales Support About the Role: Our client is an expanding employee-owned food company supplying major UK retailers. We're looking for an organised and motivated person to join the team in a support role. What You'll Do: Track stock levels and contracts Create weekly sales reports Help with forecast

We are looking for an Activities Organiser who will support the Engagement Lead to enhance the residents' quality of life through a lifestyle programme and framework that stimulates meaningful engagement and will positively impact wellbeing in the home. When you join the B&M Care family, our 'whole

If you would like a meaningful career making a positive impact to the lives of those who require care and support, then please apply now! TPBN1_UKTJ. Support resident and relative home meetings and participation forums. Creatively gain feedback from residents, their families and the staff team to e

Key Highlights: Learning Support Assistant Year 7 focused 1:1 role Start immediately | Full-time, long-term position Earn £95£110 per day, depending on experience Join a school praised by Ofsted for its inclusion and pupil progress Access to weekly CPD in autism, speech and language, and cognitiv

Learning Support Assistant When registering to this job board you will be redirected to the online application form. Term time only- 36 weeks At Nescot , we are seeking enthusiastic and committed part time and Full time Learning Support Assistantsto join Nescot based in Epsom, Surrey. In class suppo

Key Highlights: Behaviour Support Assistant immediate start in Year 7 Earn £95£110 per day | Long-term, full-time role Join a school with Outstanding Ofsted and exemplary behaviour systems Support a pupil with low-level SEMH, anxiety and transition-related needs Receive CPD in de-escalation, rest

What is involved: Providing assistance and support for children before, during and after lessons Assisting children to understand and participate in tasks in an appropriate way Encouraging the development of appropriate social skills Ensuring individual student records are maintained Helping to buil

We are seeking to appoint a Senior Learning and Care Support Assistant to coordinate the provision of specialist support for students with profound and complex needs.

We are committed to providing high-quality care and support to children and young people with diverse needs. You will support the Home Manage to ensure that the service meets it's statutory responsibilities and is compliant to the Children's Homes Regulations 2015. Sessional Children's Residential S

Ofsted Your Role: Support pupils in class KS1 with their learning, both 1:1 and in small groups Assist with planning and delivering tailored learning activities Work closely with teachers and the SENCO to support pupils with additional needs Help create a positive, inclusive, and stimulating learni

About the School: Specialist independent provision for young people aged 1925 Three structured pathways: Vocational, Life and Living, Engagement for Life Modern, well-resourced facilities across multiple sites (all relocating to a new building in 2025) Supportive and inclusive environment with a str

Our values are embedded into our culture here at The Meath, designed by our team, and how we live our every day: We are COLLABORATIVE We are trusting, We achieve more together, We communicate We CARE We are person-centred, We are respectful, We are skilled & knowledgeable We are PROUD We work as

Key responsibilities of the Learning Support Assistant: Providing one-to-one and small group support to pupils within the classroom Assisting teachers with lesson delivery and classroom management Supporting pupils with additional learning needs, ensuring their inclusion in all activities Helping to

We're always on the hunt for hard-working, passionate people who want to make a difference and help others - so what are you waiting for? Become a Support Worker and shape lives As a Support Worker, you'll deliver excellent care, celebrate achievements, encourage fun and creativity and engage direc

Learning Support Assistant 1:1 The position of Learning Support Assistant 1:1 involves working 37 hours per week (Monday Friday) for 37 term time weeks per year. The responsibility of the Learning Support Assistant 1:1 is to enable students to access the curriculum as fully as possible, supporting

Supporting classroom teachers in delivering creative and engaging lessons. Job Title: Creative Teaching Assistant. Providing one-on-one support to students who require additional assistance.

Previous experience in a client support, helpdesk, or scheduling role (preferred).

Supporting the lead teacher in delivering creative and engaging lessons. Providing one-on-one support to students who require additional help. Job Title: Creative Teaching Assistant.

Previous experience in a Contract Support or FM administration role. Friendly and supportive team environment. Contract Support – Facilities Management.

The successful candidate will work closely with teachers to support the delivery of engaging and interactive lessons to students. Assist teachers in preparing and delivering creative lesson plans. Support students in their learning and development.

Working in line with person centred risk assessments, support plans in place and liaise with support workers to provide a full handover. Residential Childcare Support Workers to work on a casual basis, covering shifts within the business as and when needed. As a Residential Childcare Support Worker

Working closely with teachers, SENCOs, and other support staff to deliver tailored support. Learning Support Assistants (LSAs). Supporting classroom routines, learning activities, and positive behaviour strategies.

To establish and maintain positive working relationships with parents/carers in a way that supports young people's learning and development and values parental involvement where appropriate. You would need to be willing to engage the young people in a wide range of activities and support them throug