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White Collar Factory (95009), United Kingdom, London, London Head of Fraud Strategy About this role As Head of Fraud Strategy you’ll be centre stage in a business built on rigorous analytics and risk management. You'll have responsibility for setting Capital One's fraud strategy and oversight of all fraud analysis and systems. What you’ll do * Fraud Management – define and manage fraud and disputes strategy for a growing UK Card business with aspirations to move into a multi-product offering * Manage and support a team of fraud strategy analysts to ensure ongoing excellence in fraud outcomes for our customers * Be accountable for our fraud losses and ensure performance remains within appetite * Own and manage the credit oversight program for UK Fraud with support and collaboration from Enterprise Fraud * Provide consultancy to other intent and product owners across the business to ensure business change is delivered in line with fraud risk appetite and with appropriate fraud controls * Represent Capital One at industry forums and events (e.g. UK Finance, Cifas, various conferences) * Assess new technology and ensure Capital One remains one step ahead of fraud * Build relationships with vendors and understand what new products and services are worth pursuing What we’re looking for * Significant experience managing a fraud strategy or fraud analysis function within a financial services organisation * Ability to manage varying workload and solve for both the short and the long term * A proven track record of finding resolutions using data and a strong quantitative orientation matched with conceptual thinking skills * Ability to combine business experience and insights with econometric and statistical modelling skills to reach results that are both intuitive and technically sound * Strong business judgement and integrity: be a tenacious decision maker, able to bring a healthy, balanced approach to business Where and how you'll work This is a permanent position based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. If you’re London based, there will be an expectation that frequent travel to Nottingham will be required. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the strategic direction and roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Data Scientist / Statistician (Model Developer) About this role Our Data Science team focuses on the development of machine learning and AI solutions, to solve business problems and deliver actionable insights. We are a talented, collaborative and enthusiastic group, who use our expertise to make sense of complex data, working in close collaboration with our business partners. This role will primarily focus on feature engineering and insight generation from new types of data and the development of machine learning models to address critical business challenges in underwriting. We are interested in candidates who have experience working with Open Banking or Credit Bureau data. A deep grounding in statistics and experience of Model Risk Management is also welcomed. What you’ll do * Develop and maintain the machine learning models which define our competitive advantage in the financial services market. * Explore and evaluate data, using advanced feature generation and categorisation techniques, in order to stay at the forefront of innovation. * Analyse tabular and non-tabular data, such as text, logs, or time series, to produce powerful new insights. * Consult on complex statistical test design, to efficiently learn our way into new areas of the market. * Use a combination of business acumen, coding and statistical skills to navigate large amounts of data and extract actionable solutions, working cross-functionally to support key business initiatives and drive sustainable growth. What we’re looking for * A strong understanding of probability, statistics, machine learning, feature extraction and familiarity with large data set manipulation. * Experience using deep learning models, particularly for sequential data. * Familiarity with Open Banking or Credit Bureau data. * Experience working with multi-modal data; in multiple formats from a variety of different sources. * Experience in producing reliable and maintainable code in Python, with an ability to adapt to new languages and technologies. * Experience of Model Risk Management; technical documentation, coding best practices, the importance of validation and ongoing monitoring. * Natural curiosity and proactive engagement with all areas of the business, with a desire to ask questions, challenge the status-quo and identify where Data Science can add value. * Ability to communicate findings to a diverse business focused audience, influencing others in both verbal and written form. * A drive for continued learning through an internal and external focus, in order to develop enterprise and industry leading solutions. We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model, so you’ll be based in our office 3 days a week on Tuesdays, Wednesdays and Thursdays, and can work from home on Monday and Friday. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

White Collar Factory (95009), United Kingdom, London, London Senior Strategy Analyst What you’ll do You’ll join our Analytics department in one of our core teams; Marketing Strategy, Lending Strategy, Customer Management, Valuations, Financial Support or Fraud. In this role, you’ll help us on our mission to Change Banking for Good by: * Using your analytical skills to solve complex business challenges, finding patterns in the data and building new credit risk strategies. For example, you could determine who is most likely to use a credit limit increase responsibly, the optimal account terms on a price comparison website, or the best support for customers behind on payments. * Optimising lending decisions to drive sustainable lending growth and improve customer experiences. * Delivering strategic recommendations and bringing them to market - working with product, data and tech teams to deliver them. * Ensuring good outcomes for customers by tracking and drawing insights from performance of credit decisions. What you’ll need * Enjoy solving analytical challenges * Able to use technical skills to solve complex data problems. If you know how to use SQL and Python, that’s great. No worries if not, as we will help you learn * Strong mathematical and critical thinking skills * An open mindset in your approach to change and personal development * Experience leading a project, and working with people at every level to see it through * A university degree or equivalent * Experience in consulting or financial services Where and how you'll work This permanent position offers the flexibility of being based in either our London or Nottingham office. We prioritise collaboration and connection, so you’ll be based in office three days a week, from Tuesday through to Thursday. To further foster teamwork, you'll also travel between offices twice a month. Mondays and Fridays are designated as company-wide virtual days. What’s in it for you We’re set up for growth – and that means in our people, as well as our business. You’ll get plenty of opportunities to learn and develop your career. We love to give our Strategy Analysts the opportunity to rotate to roles across various teams, from Marketing and Lending strategy, to Customer Management and Valuations. This is part of our winning formula for creating great future leaders so this role is well suited to high performers looking for growth opportunities. As well as that, you’ll get: * Pension and bonus schemes * 25 days’ holiday (and the option to buy up to 5 more) * Private medical insurance * Season ticket loans * Cycle to work scheme * Enhanced parental leave If you’re based in Nottingham, you can use a fully-serviced gym, subsidised restaurant and mindfulness and music rooms. In London, you can sweat it out on our rooftop running track. See our full list of benefits here What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Role: Complaints Handler\n\nSalary: £30,000 + benefits\n\nLocation: This role is fully remote - you can work at home \n\nContract: Permanent full time\n\nHours: 40 hours per week (shifts between 8am-8pm Mon-Sat)\n\nTraining: Home based for 4 weeks\n\nChecks: Right to Work in the UK, Criminal Record Check, Credit Check, CIFAS and Sanctions checks, Any other associated checks\n\nThis is an exciting opportunity for an experienced Complaints Handler to join my client on a permanent basis working at home. \nMy client is certified as great place to work UK in 2025! They deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.\n\nDue to their success they have exciting opportunities in their Banking and Financial Service sector - You must be able to evidence minimum 1 years previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (UK).\n\nTraining: 2 weeks then 2 weeks Grad Bay\nBackground Checking:\nRight to Work in the UK\nCriminal Record Check\nCredit Check\nCIFAS and Sanctions checks\nAny other associated checks \nAbout the Complaints Handler role:\n\nWe are looking for a highly motivated individuals who deliver on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints. \n\nSuccessful candidates will be able to communicate clearly with customers and colleagues both orally and in written form, ensuring decisions can be understood by customers. You will enjoy a fast paced environment and adapt well to change. \n\nThe ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines. Client values will be displayed at all times. \n\nWhat you'll be doing as a Complaints Handler:\n\nWork within current standard compliance processes, systems, and procedures, and report simple non-compliance issues.\nPrepare routine letters and reports for approval, while following up on pending issues.\nProvide a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities.\nProduce accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats.\nPrepare moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports.\nDevelop personal capabilities using existing formal and informal training opportunities.\nProcess and respond to a broad range of questions and issues raised through any communications channels (in person, telephone, email, etc.).\nCollect and prepare standard data related to ongoing issues. \nWho we're looking for to do this Complaints Handler role:\n\nMinimum 12 months experience of complaint handling in a financial services regulated environment in the UK\nExcellent telephone manner, with the ability to build rapport with the customer to ensure they feel supported, receive best in class service at every touch point and have a clear understanding of next steps\nExcellent verbal and written communication\nOrganised, able to confidently manage assigned workloads whilst prioritising targets and deadlines\nObjection handling whilst remaining professional \nValues my client is looking for:\n\nProcess Excellence- Doing things well means something to you and you will always strive to improve on your work. \nCollaboration- You enjoy working with others and you like working as a team player. \nCommunication- You can speak and write clearly and in a confident manner.\nEmotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.\nOpen-Mindedness- You are able to be open to different ways of thinking and new ideas.\nCritical Thinking- You are able to think logically when making decisions.\nSolution Orientation- Having a forward thinking mindset focused on resolving challenges.\nEntrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.Please follow the link to apply for his home based Complaints Handler role. \n\nDisclaimer\nCCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database

Estates and Facilities Contract Manager Leek Wootton Permanent Contract Full Time Salary £43,668.00 - £49,716.00 Those currently eligible on the redeployment register will be given prior consideration. The main purpose of the role is to manage and oversee facilities and estates related contracts, ensuring that services such as maintenance, cleaning, grounds works and security are delivered efficiently on time, and within budget. The role includes contract negotiation, performance monitoring, financial oversight, and forward planning to support the organisation’s operational and compliance needs. Main Responsibilities: Contract and Financial Management: Manage a portfolio of estates and facilities contracts, ensuring compliance with procurement policies and effective budget control. Monitor expenditure against contracts and provide regular financial updates to the Head of Business Operations. Vendor and Stakeholder Relations: Work alongside Contracts & Procurement as the facilities and estates representative in negotiations with suppliers and maintain strong working relationships with internal and external stakeholders to ensure service delivery aligns with organisational needs. Performance Monitoring: Conduct regular audits and reviews of contracts and service level agreements (SLAs), ensuring that all contractual obligations are met and performance issues are addressed promptly. Operational Oversight: Working with Facilities Managers and the Health & Safety officer to ensure all facilities are safe, well-maintained, and compliant with health and safety regulations and statutory requirements initiating an escalation process to contractors if standards are not met. Problem Resolution: Resolve technical, contractual, and operational issues in a timely and cost-effective manner, escalating to the Estates Manager and Contracts and Procurement where necessary. Business Planning: Through the contractual management process, contribute to long-term planning for facilities management, including forecasting future needs, recommendations on budget allocation, and supporting sustainability initiatives. Compliance and Risk Management: Ensure all contracts adhere to relevant legislation including health and safety, environmental, and building regulations such as Health & Safety at Work Act 1974, Building Safety Act 2022 etc. Systems and Data Management: Utilise internal systems, including CAFM software, to manage estates data, monitor contract performance, and support decision-making. Ensures accurate record-keeping, interrogate data to identify trends and risks, and contributes to service improvement through data-driven insights. Knowledge: Minimum of a vocational qualification (Level 4-5) in relevant work areas and related disciplines for example, business administration, construction management, surveying etc. or 5yrs+ experience on contract or strategic management In-depth understanding of facilities and estates contract management, including procurement and supplier performance frameworks. Strong knowledge of health and safety legislation, building regulations, and compliance standards relevant to estates and facilities. Familiarity with service level agreements (SLAs), key performance indicators (KPIs), and contract law. Awareness of sustainability and energy efficiency practices in facilities management. Understanding of public sector operations and procurement processes (desirable). Experience: Desirable is police or public sector experience. Proven experience managing facilities-related contracts (e.g., cleaning, maintenance, security) in a complex or multi-site environment. Demonstrated ability to monitoring budgets, monitor financial performance, and deliver cost-effective solutions. Experience in negotiating and managing supplier relationships and resolving contractual disputes. Track record of conducting audits, performance reviews, and ensuring compliance with SLAs. Experience working with internal stakeholders and external partners to deliver operational improvements. Key Skills: Strong management and coordination skills, with the ability to influence and manage stakeholders at all levels. Excellent negotiation and contract management skills. High level of financial literacy and ability to manage and report on budgets. Analytical skills to assess performance data and identify areas for improvement. Proficiency in Microsoft Office and facilities management systems (e.g., CAFM). Clear and confident communication skills, both written and verbal. Ability to manage competing priorities and work under pressure. Special Conditions: Regular travel throughout Warwickshire. Potential to be site-based depending on contract management requirements. We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community. You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks.

A successful Credit Risk Analyst should have:. If you are a motivated Credit Risk Analyst looking for your next challenge in the financial services industry, we encourage you to apply for this exciting opportunity. The Credit Risk Analyst will be responsible for providing high quality credit risk an

NPCC Vetting Hub Senior Manager Permanent Full Time Stratford-upon-Avon / Remote The main purpose of the role is to provide national leadership and coordination for the operational delivery of police vetting across UK forces. To assist in the development of the strategy for an efficient and effective operational vetting function across national policing and the Annual National Vetting Strategic Threat and Risk Assessment (STRA) Assist in working in partnership with national police forces and external partner agencies and stakeholders. Coordinate the national vetting advisory function that supports forces with complex vetting cases. Provide expert direction, recommended lines of enquiry, and a consistent national approach. To ensure that operational practices comply with Authorised Professional Practice (APP) requirements. Main Responsibilities: • To provide specialist knowledge, advice and guidance in all aspects of National Police Vetting to inform strategic and operational decision making, interpretation of national legislation, offering guidance and support to all key internal and external stakeholders, and support forces with complex decision making., • As delegated, act as the NPCC senior point of contact for police forces on vetting matters, advising on risk, compliance and operational impact., • To develop an operational performance framework and culture of continuous improvement within your areas of responsibility using data to inform decision making and resource allocation., • Monitor force level operational compliance and performance, identifying areas of risk or inconsistency and initiating targeted support or intervention across UK policing, working in conjunction with the College of Policing., • As delegated, to represent NPCC Vetting at strategic board level within Warwickshire as well as with partner agencies such as College of Policing, Home Office and HMICFRS. To provide updates of activity, performance, professional advice and contribute to strategic decisions., • Lead on service delivery, performance, business processes, business practice and improvement activities in relation National Police Vetting and to engage directly with force vetting leads to understand delivery challenges and support continuous improvement, working in conjunction with the College of Policing., • Lead the development and use of national vetting performance dashboards and risk indicators and provide operational insight and feedback to the College of Policing to help inform updates to national vetting policy and guidance., • To have a working knowledge of budgetary management and understanding of financial planning, business planning and contract management., • To identify opportunities to improve skills, knowledge and health and well-being of staff and teams to ensure that continuous professional development addresses the changing requirements of the service., • To coordinate the national operational response to critical incidents or systemic failures in relation to vetting and provide proactive support in relation to HMICFRS inspection activities and the College of Policing in policy development., • To coordinate the NPCC response to national reports and recommendations., • Build and maintain strategic relationships with Chief Officers, Force vetting leads and key national stakeholders to ensure coordinated delivery, shared accountability and effective escalation pathways for national vetting issues., • Ensure integrity, fairness and consideration of the needs of others is incorporated into the daily duties and relationships with colleagues and the conduct and service delivery of allocated portfolio., • This post has been designated as ‘Politically Sensitive’ under the Local Government and Housing Act 1989 (as amended)., • Casual Car User, • Regular national travel Knowledge: • Honours Degree in a relevant subject or extensive experience in strategic leadership as a senior manager in a police vetting related service/profession., • Extensive knowledge of legislation and codified policy as they relate to National Police Vetting, including national vetting standards, Code of Practice, Approved Professional Practice, Police Vetting Regulations and the Rehabilitation of Offenders Act., • Proven ability to lead multi-agency coordination and deliver operational assurance., • Strong commitment to police vetting and public service., • Ability to drive change and rigorous performance management of people., • Extensive experience at a senior management level within a high-pressure department., • Experience of researching, validating, and corroborating complex information and presenting this in relevant products., • Experience of managing a process-driven environment with a proven ability to continuously improve efficiency and deliver change., • Proven experience of enabling organisational and cultural change, • Demonstrate successful management of programmes and projects., • Experience of managing budgets., • Experience of assessing and managing risk., • Experience of making decisions around risk based on an acknowledged process such as the National Decision Model., • Experience of dealing with external stakeholders., • Proven ability to work under pressure, managing a variable workload within strict deadlines., • Effective interpersonal skills including the ability to resolve conflict professionally and in a timely manner, • Ability to inspire, enthuse and to keep people focused in spite of setback/difficulty, • Demonstrable ability to operate calmly and professionally under pressure, • Demonstrable ability to provide senior leadership on change management, • Proficient in the knowledge and use of relevant IT systems and understand the interdependencies between them, • Proven people management, coaching and mentoring skills You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks.

Intelligence Support Officer Leek Wootton Permanent Contract Full Time Salary £30,333.00 - £32,613.00 Those currently eligible on the redeployment register will be given prior consideration. The main purpose of the role is to process intelligence reports, employ effective decision making by interpreting and applying local guidelines and national practice in accordance with APP (Authorised Professional Practice). To oversee and co-ordinate on-going learning support to those engaged in submitting and processing intelligence. Main Responsibilities: To effectively assess and evaluate intelligence reports (including secure intelligence), incoming emails and requests, prioritising in accordance with approved professional practice (APP), providing grounds for rejecting/returning intelligence reports, supporting decision with a sound rationale. Identify threat, risk of harm and opportunity for interventions, and to escalate intelligence to the appropriate person promptly for further action which includes support to operations and live-time operational activities. Interrogate a range of systems to aid decision making through effective research, including to verify and cross-reference validity of information to identify and communicate links between different pieces of information. Identify and disseminate intelligence / information in line with policing purpose and national standards, to support ongoing operations and aid with achievement of forces policing objectives. Stay up-to-date with current intelligence strategies, including the process of sanitising, linking, flagging, ensuring the quality of data, disseminating intelligence effectively, embedding an appropriate security ethos in the day to day processing and management of intelligence. To coach submitting officers and new in post intelligence support officers by identifying efficient and effective practice, supporting the learning of others, thereby improving Intelligence Support Officer – October 2022 2 intelligence outcomes. Adhere to all relevant legal frameworks, key working principles, policies and guidance including Data Protection Act, Management of Police Information and National Decision Model. Collection, assimilation and presentation of performance information including quality assurance checks on intelligence processed. To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required. Knowledge: Educated to A level or equivalent. 5 A-C Grade GCSEs (or equivalent) including Maths and English. Broad understanding of the application of National Intelligence Model (NIM). Knowledge in relevant legislation, policy, and guidelines (e.g. Intelligence, APP, Freedom of Information Act, MoPI, GDPR, DPA, ECHR). Knowledge of associated issues and risks to policing and other government agencies Experience: Experience of researching, interpreting and collating complex information and demonstrating thorough attention to detail. Previous experience in providing coaching and supportive feedback. Ability to prioritise and plan own work, manage own time effectively to meet objectives and deadlines, acting on own judgement. Undertake College of Policing Intelligence Professionalisation Programme (IPP) Certification (to complete within 12 months of appointment). Key Skills: Ability to analyse, assimilate and record complex information, interpret and apply legislation / policy and make informed decisions. Good communication skills with the ability to listen to others and transmit and receive information effectively. Ability to demonstrate and maintain high standards of discretion, integrity and confidentiality. Skilled in the use of use standard IT packages, systems and/or databases to enter, record, and retrieve information effectively. We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community. You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks. We support the “Happy to talk flexible working” campaign, which aims to encourage uptake of flexible working for individuals, the flexible working options that may be considered for this role include; Compressed Hours

* * LOCATION: Milton Keynes with occasional travel HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role. CONTRACT TYPE: Permanent opportunity CLOSING DATE: 15/5/26 We reserve the right to close the advert earlier If we receive a high volume of applications. We’re looking for a highly experienced and inspirational commercial leader with a significant sales based background within a Captive Automotive Financial Services organisation and/or OEM. You'll report into our CEO and will drive our business forward through our teams in Sales, Sales Compliance and Development and, through strong, productive relationships across Volkswagen Group, our dealer network and brands. In this pivotal and influential position you will use your extensive commercial leadership skills to develop and deliver the Retail Sales strategy to maximise distribution channels, while creating opportunities and optimising new routes to market. You will role model our Guiding Principles, build a culture of psychological safety and inclusion and, provide ethical leadership to deliver great customer outcomes. What you’ll bring: You’ll be a forward thinking, strategic and motivational leader who delivers results through people, cross-functional teams, and 3rd parties to support the delivery of volume, breadth, and profit objectives. You’ll have a progressive and developmental mindset with demonstrable experience of developing strategic commercial initiatives. Essential experience & skills you’ll need to be a success in this role: • You have extensive experience in customer-facing environments with specific skills implementing and managing risk strategies, strong financial management, leading cross functional teams and functional management., • Through your experience of developing and managing customer facing processes, you have ensured fair treatment, transparency, value to customers and all other guidance from regulators has been accomplished., • More generally, you’ll have experience within regulated environments - ideally by the FCA along with a deep understanding of the UK business governance and regulatory regime and requirements implementation com pliance monitoring and management specifically, in organisations of a comparable size and scale., • You have successfully driven change and you're comfortable in dynamic, changing environments in a leading role., • You have well-developed emotional intelligence, influencing and communication skills which you can use to share information, listen, and create two-way dialogue that builds openness and commitment and, involve others to maximise contribution overall., • With great skills of analysis, you can interpret issues objectively to make sound decisions for the business that uphold our customer needs and good customer outcomes as a priority, • You are highly proactive, flexible, pragmatic, and able to react appropriately and effectively to changing circumstances and demands., • You'll effortlessly fit into the Commercial leadership structure with the potential for growth within FS or the OEM., • You’re collaborative and ambitious and work in the interest of customer and stakeholders, even when your own objectives are challenged., • You’ll report to the Chief Executive Officer for VWFS UK Ltd and lead the Retail Sales department and the teams responsible for Finance Sales, Sales Compliance, Sales Development and Dealer Network Oversight., • You’ll be responsible for developing sales strategies, policies, and procedures for the UK VWFS Group companies., • Develop and maintain strong productive relationships across senior management, departments, brands and key stakeholders., • Your span of control is across VWFS UK, VW Bank GmbH and compliance is required across the European Organisational Handbook (E-OHB), the FCA and the European Central Bank (ECB)., • You’ll have a team of circa. 50 people who work with our dealer network of circa. 800 sites to drive FS and network performance., • Be an agent for change by embracing new ways of working, innovative technologies and agile attitudes to work promoting ‘minimal viable everything’ attitude to encourage a collective growth mind-set in support of modernisation of the business., • You’ll develop and implement plans to meet objectives through existing and new routes to market by utilising current and, establishing new relationships with 3rd party retailers, emerging technology, and tech providers., • Plan and deliver sales, margin and market penetration objectives., • Lead sales activity that complies with internal and external regulations with the Consumer Credit Sourcebook (CONC) taking precedence over conflicting guidelines – this includes Vulnerable customers, product suitability and transparency and, behaviours and competence of introducers of our products., • Use strong negotiation skills with our network and 3rd parties, to grow sales, protect margin and support good customer outcomes., • Effectively manage introducer relationships through a robust communication infrastructure, clear performance indicators, and development with corrective action in place as appropriate., • Lead the sales engagement with our Enterprise Risk Framework and develop robust and effective reporting to support transparency with regulators., • You’ll engage and cooperate with VW companies in the UK to coordinate and implement joint strategies and build and maintain an effective industry network., • You’ll play a leading role within our Credit Assessment & Retailer Services functions. What’s in it for you? Bonus: Discretionary on-target bonus of up to 25% (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance and fuel card. OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers , access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance for you with the option to buy additional family cover/ and your family access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover , so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. * * * Why join VWFS UK? You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team. The Retail Sales Director is a ‘Certified’ /Senior Manager role under the Senior Manager and Certification Regime (SMCR) and the role holder is required to comply with the FCA’s Conduct Rules. A mandatory requirement of the SMCR is for VWFS to certify that the role holder is fit and proper to perform the duties on an ongoing basis.

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