System Support Advisor
2 days ago
Bicester
As a KN IS Systems Support Advisor, you will play a pivotal role in delivering high quality support across a range of critical systems, including Warehouse Management, Transport Management, and Automation Management platforms, all hosted within an AWS environment. You will join a high performing, collaborative team where your contributions directly enhance both customer and user experiences. Your work will support the smooth running of operations and contribute to the continued success of the contract and the wider organisation. This is a dynamic position that requires adaptability, strong problem polving skills, and a proactive mindset. Please note that participation in an out-of-hours support rota will be required to ensure continuity of service and support when needed. • Trouble shooting and providing Application support for Blue Yonder Dispatcher Warehouse Management, Oracle Transport Management, (both hosted on AWS), & WCS Automation, across multiple sites (Bicester, Donnington & Longtown) and environments (Development, Test, Training, Production etc), • Raising / managing tickets with multiple support desks within the contract (Topdesk & JIRA), • Investigating and analysing Support Requests 1st and 2nd line, • Raising and Managing tickets with 3rd party suppliers for application support, • Supporting Emergency Incident management to restore services, • Support the development, implementation and configuration of the business systems along with technical analysis for incidents and proposed changes, • Supporting rollout of projects, bug fixes & changes for multiple systems, along with ensuring they are embedded as BAU., • Collaborate with business partners and tech teams to support operations and deliver resolutions & BAU changes, • Adherance to the SLAs and process frameworks, across multiple service desks., • Working with wider teams (internal & external) to provide solutions and workarounds to Business system users & stakeholders, • Working knowledge and experience supporting Warehouse Management systems (Blue Yonder Dispatcher)., • SQL (Oracle SQL) & Reporting (Jasper report) capability and knowledge of Linux. Familiarity with Dispatcher architecture and Oracle database, • Transport Management (OTM), and Automation (WCS) systems, would be desirable Investigating and resolving Dispatcher / AWS performance issues, • Familiarity with web and application servers hosted in AWS environments would be desirable., • Technically minded with a dynamic approach and a positive attitude towards change, • Previous IS Application Support role / experience (L1-L2) with excellent customer service skills, and a good command of the English language, • Proven experience of key stakeholder communication (Operations teams, Technical Vendors etc.) to support operations and deliver resolutions, • Strong PC skills and able to build and maintain relationships with wider IT teams, internal & external stakeholders, • Understanding of ITIL best practises for customer support Join Kuehne+Nagel and build your future with us. We believe in recognising and rewarding the commitment, expertise and passion our people bring every day. In return, you'll enjoy a competitive benefits package, including 26 days' annual leave plus bank holidays, with the opportunity to earn additional leave through length of service. You'll also have access to our contributory Kuehne+Nagel pension scheme and our Route 2 Rewards programme, offering employee discounts, recognition initiatives, wellbeing resources and a dedicated wellbeing centre to support you both professionally and personally. As a proud holder of the Gold Armed Forces Covenant Award, we are committed to being a forces friendly employer and actively welcome applications from service leavers, reservists and veterans. We recognise the valuable skills, experience and perspectives they bring to our business and are proud to support their transition into civilian careers. #J-18808-Ljbffr