Customer analyst jobs in United Kingdom

Data Collection & Analysis: Gather data on consumer demographics, preferences, needs, and purchasing habits through surveys, interviews, focus groups, and data analysis tools. Market Trends Identification: Monitor and analyze market trends, competitor activities, and industry changes to identify potential market opportunities or risks. Report Generation: Develop detailed reports that provide insights into market conditions, sales, and customer behavior to guide business decisions. Data Visualization & Presentation: Utilize statistical tools and software to interpret data, create data visualizations, and present findings to management in a clear, actionable format. Customer Insights Development: Collaborate with marketing and product development teams to translate customer feedback and market insights into product or service improvements. Forecasting & Strategy Support: Conduct forecasting and predictive analysis to support long-term strategic planning and decision-making.

Job description Provide planning, design, engineering, implementation, configuration, next-day support and troubleshooting for our customer network & security infrastructure. Be a key contributor to discussions with our partner's network and IT teams to understand the requirements and how we can better work with their infrastructure. Be responsible for the requirement gathering, defining objectives for the project, clear scoping and responding to RFP's. Produce and maintain all architecture artefacts including vision, principles, constraints, standards, high and low-level design etc. Be a key contributor to the design of standard network blueprint taking into account product and operational requirements. Interface with architecture, network, operations, and business stakeholders to ensure that proposed designs address organisational needs. Work with the technical engineers during the full implementation life cycle and help validate and install the solution. Attend project review and technical meetings and represent the Design & Implementation part of the organisation. Act as a point of contact for any technical issues within the project or program. Peer review designs, implementation plans and change scripts produced by peers. Attend CAB meetings to represent the change. Writing change scripts before actual implementation. Share and pass on the knowledge and experience of relevant networking products, services and technologies. Plan and coordinate activities, engaging with other stakeholders to manage and implement a program. Make recommendations concerning the software or system quality. Be able to diagnose and resolve complex hardware, software, and connectivity issues either remotely or physically on site. Deals with and reports on breaches in security. Validation of firewall configuration, rule creation, and assessment of firewall traffic flow (dynamic routing, log analysis). Examines IT system for potential threats to its security and integrity and draws up plans for disaster recovery if security is compromised. Report progress to supervisor and project managers, including the preparation of weekly status reports. The appropriate SOC code for this role is Code 2139: Information technology and telecommunications professionals not elsewhere classified. The skills, experience and qualifications required for this role include: Bachelor’s degree. Certification in AWS, Azure, GCP, CCIE, CISSP, GICSP, RHEL. Experience using DevOps Tools. Experience with WAFs, NextGen Firewalls and DDoS Security. Job Types: Full-time, Permanent Pay: £35,500.00 to £47,000 per year Schedule: 8 hour shift Monday to Friday Overtime Weekends Experience: Information Security: 5 years (required) Reference ID: VRD-SEC-0100

About the position The GMS Support Manager will be responsible for leading on the day-to-day operations of the Freedom Fund’s new Salesforce Grant Management System. The project to develop the new GMS is currently in progress, with user training expected to take place in January 2025 and the Go Live planned for February 2025. The transition to the new system will be a significant change in the organisation’s way of working; currently the Freedom Fund’s grant management process is manual and spread over multiple different platforms. Initially, the focus of the role will be on supporting the Freedom Fund staff as they transition to using the new system, including assisting with user training and working with the implementation partner Hyphen8 to identify and resolve any issues that arise. Following Go Live, the GMS Support Manager will be responsible for leading on administration and maintenance of the system, requiring a good technical knowledge of how Salesforce works. The role will be responsible for user training and support, leading on staff consultation for future system developments and prioritising requests. The successful candidate will also act as the main point of contact between the Freedom Fund and implementation partner Hyphen8 for both ongoing support and future development phases. Responsibilities • Support the roll-out of the Freedom Fund’s new Grant Management System, including supporting Hyphen8 with user training and troubleshooting any issues that arise during the transition. • Lead the day-to-day operations of the Salesforce system; including system performance, change control and user support • Support the day-to-day administrative functions and configuration including user management, permissions, sharing rules, objects, fields, page layouts, record types, custom settings, reports and dashboards • Be proactive in system maintenance including keeping up with Salesforce releases, features and best practices • Be the key point of contact between Freedom Fund and Hyphen8 • Understand the Freedom Fund’s needs and work with Hyphen8 (as appropriate) and staff to meet changes • Decide how best to direct the core support hours provided by Hyphen8 during version upgrades in order to achieve the best results • Understand and own the Freedom Fund’s Salesforce architecture including the data model, integrations (including with the finance system), reporting and analytics • Maintain data quality by monitoring data and addressing the procedural issues which lead to loss of quality • Promote the use of Salesforce across the Freedom Fund, optimising the return on investment in this capability • Interpret and prioritise requests for GMS development and support • Work with colleagues across the Freedom Fund to understand business needs, finding a suitable mixture of support, challenge and direction to enable colleagues to get the most from the GMS • Deliver end user support and training to help colleagues use the system effectively • Ensure compliance with relevant data protection regulations and internal policies • Train Freedom Fund IT Officer on core functionality of the new GMS Qualifications and experience Essential • Entitled to work in London without work permit sponsorship is essential • Experience of leading the day-to-day operations of a Salesforce system; including expertise in system performance, change control and user support • Good knowledge of Salesforce features and functionality • Good working knowledge of GMS/CRM principles • Experienced in requirements gathering, analysis, solution design, and documentation • Strong business analyst with ability to think critically and strategically when gathering and validating requirements Desirable • Experienced project manager • Salesforce Advanced Administrator certification Personal attributes Essential • Highly organised, with a meticulous and thorough approach to work • Ability to see projects through from start to finish, managing time and tasks effectively with a varied workload • Excellent communication, influencing and stakeholder management skills Compensation • £51,075 to £52,419 per annum for full-time (£34,050 to £34,946 per annum actual) • 10% non-contributory pension scheme. • 25 days holiday pro rata, plus public holidays.

Job Description: We are seeking an experienced Digital Marketing Analyst to lead our data-driven marketing efforts. You will be responsible for analyzing and interpreting online customer behavior, campaign performance, and sales data to provide actionable insights that drive our marketing strategies. This role will involve close collaboration with both internal teams and external partners, including our suppliers in China, ensuring that market analysis directly impacts supply chain decisions, inventory management, and marketing campaigns. Key Responsibilities: Analyze digital marketing data, including PPC, SEO, email, and social media performance, to provide actionable insights. Monitor website analytics to track customer behavior, product performance, and conversion rates. Work closely with the product and supply chain teams to align marketing performance with inventory levels, ensuring timely adjustments to marketing strategies based on product availability from our Chinese suppliers. Generate regular reports on marketing KPIs, offering recommendations to improve campaign effectiveness and ROI. Collaborate with the creative and content teams to develop data-backed marketing strategies and optimize user experience. Keep up-to-date with e-commerce and fashion industry trends to help guide campaign strategy and positioning. Provide feedback to the procurement team based on market trends and customer behavior to support more effective supply chain and product launch decisions. Qualifications: Bachelor’s degree in Marketing, Data Analytics, Business, or a related field. 2-3 years of experience in digital marketing analysis or a similar role, preferably within the fashion or e-commerce sectors. Strong understanding of digital marketing channels such as Google Ads, Facebook Ads, SEO, and email marketing. Proficiency with analytics tools like Google Analytics, Data Studio, and Excel; experience with platforms like Shopify is a plus. Fluency in Mandarin is a strong advantage, especially for communicating with Chinese suppliers and interpreting relevant market data. Exceptional analytical skills with the ability to translate data into actionable insights. Strong communication skills, with the ability to work effectively across teams and with external partners. Why Join Us? Be part of a fast-growing fashion brand committed to sustainability and quality. Opportunity to make a real impact by influencing both marketing and operational strategies. Work in a collaborative, innovative environment with the flexibility of a remote work setup.

JOB VACANCY Business Development Manager CONTRACT TYPE Permanent HOURS 9am to 5pm (with a 30-minute unpaid break) 37.5 hrs per week PLACE OF WORK 6 Maytree Walk, Coventry, England, CV2 1FG Please note: Location of work may occasionally vary based on business needs; however, home-working opportunities are available. SALARY £52,500 (£26.92 per hour) We have an exciting opportunity for a skilled and experienced Business Development Manager (SOC: 3556). The ideal candidate will be the driving force behind the growth of our business. You will conduct market research to meet the requirements of an organisation’s expansion objectives and bring about effective university enrolment processes. In addition to being the face of our company, you will manage your own portfolio in our enrolment drives from commencement to completion and manage the budgets in various business aspects. Your role will be multifaceted as you will be responsible to various stakeholders, namely; different universities around the globe, KPG Global board of directors, prospective University students and their sponsors/families. Our ideal candidate will be highly experienced in international recruitment and university enrolment, have experience in the student visa application and CAS allocation and international admissions processes, and a creative individual. You will build a dependable team requiring clarity of vision and planning, therefore, your organisation skills coupled with the ability to remain calm, collected, and methodical whilst having a clear overall picture our forecast. We will help and encourage you to confidently grow within your role in the company as our goal is aggressive expansion. Joining us at the beginning of our rapid expansion trajectory, is a great opportunity to pioneer our growth with us. Though this role is a 9 am to 5pm role, work patterns may vary, and this will largely be determined by the nature of work and time time-zones of different clientele and stakeholders across the globe. The ideal candidate must be flexible and adaptable. Who we are KPG Global Education, was established to bridge the gap between the growing demand for overseas students by UK Universities, and the need for swift and compliant University admissions. We appreciate the immense contribution to the UK economy and GDP made by international students and the financial reliance of UK University institutions on them. In 2022-2023 alone, the tuition fee income from all international students in the UK was £11.8 billion. However, this is in decline. KPG Global was set up primarily in response to the growing need for prompt, efficient and reliable professional advisory services for foreign students, parents and sponsors wishing to study in the UK and other countries abroad. This, in-turn, will boost the UK economy whilst enabling international students to achieve their goals of obtaining high quality education in the UK and other developed parts of the western world. We are a Coventry University Accredited partner, and a one-stop destination for all things education-related. Despite our recent incorporation in the UK as an organisation providing Education Support services, we facilitate all aspects of university admission at universities across the UK, Europe and the UK, enrolment and post-enrolment processes. Our various services include, securing university admissions, guidance with the CAS, audit and assessments on English language assessments and qualification providers, student visa support and flight support, temporary accommodation arrangements for visiting family members; relocation support and airport pick up, interview preparations, and post-study facilitation of a smooth entry into the UK labour market. We are here to help you unlock your full potential. Our Beliefs KPG Global aims to facilitate an environment that values and promotes our colleagues. We recognise and value the benefits from our workforce diversity, and are committed to creating a diverse and inclusive environment. Our services also include the facilitation of a smooth entry into the UK labour market for our highly skilled UK-based graduates. As our delegated enrolment market is in Africa, our UK-based staff, will have a better understanding of the African market and education system, international University admissions with UCAS, international recruitment process. African Market Perspective Ideally, the candidate will be able to build relationships with African further education aspirants and their parent or sponsors, with the added benefit stemming from being multi-lingual and able to speak to same languages as the African-based sponsors to effectively market our services, influence the target. This role provides an opportunity for growth as the business grows as pioneer candidates will eventually provide training and mentorship to UK-based workers in better understanding the African market, maximising collaboration and strengthening the relationships with the African market whilst effectively generating business. Key Responsibilities Lead Contact: For new KPG services and university enrolment enquiries in the Africa region. Service Expertise: Comprehensive understanding of our services and seasoned experience in international student enrolment, student visa application and CAS processes. Demand Creation: Generating growth in the demand of our professional services. Networking: You will be our organisation’s representative with various stakeholders in different countries, therefore, you will champion our services. Internal Support: Recruiting, mentoring and training junior business development executives and sales support staff. Consultant: analysing and solving client/customer problems by creating tailored solutions. As our representative, you will build trusted relationships with key stakeholders and clients. Developing promotional activities and conducting marketing research using a range of methodologies whilst creating PR campaigns and advertising strategies. Constantly adapting KPG Global Education’s strategic market positioning through updating our service packages and maintaining business competitive advantage. Working closely with diverse clientele to implement new and tailored solutions whilst updating systems processes. Taking a continuous improvement approach and maximising efficiency by staying abreast with sector changes, maintaining ‘expert’ industry knowledge status. Formulating strategic and draw up long-term business plans and update them to improve on the organisation’s effectiveness in enrolment and sustenance of its relationships with stakeholders (universities, students and their sponsors). You will steer all new matters from inception to handover and completion, generate contracts and business partnerships with different universities. Minimising business costs whilst generating value-for-money business and expansion and report to the board of directors. THE IDEAL CANDIDATE · 4 years’ demonstrable work experience as an international recruiter working in global University enrolment. With a traceable portfolio of successful cases demonstrating skill and acumen. · Strong presentation, interpersonal, customer-facing, and influencing skills · 6 months’ complimentary experience in a Business Analyst or project management role · Our UK-based staff must have a well-versed understanding of the African market and education system to better attract it. · This role provides an opportunity for growth as the business grows because pioneer candidates will eventually provide training and mentorship to UK-based workers. · Extensive Business Development Management experience in various other capacities. · Willingness to travel to various countries across Africa for enrolment campaigns which will be fully funded by KPG Global. · Proactive attitude to work, ability to operate as a team player, build positive rapport at all levels and deliver results under pressure. · Evidenced project delivery and completion in a project manager role · A dynamic individual with a pro-active approach and excellent problem-solving skills. · A hands-on approach and a willingness to work with and alongside the team. · A proven ability to lead and build strong relationships with internal and external teams. · An effective team leader and team player with the ability to work autonomously and work under own initiative. Qualifications: ● Bachelors Degree in Business Management, or equivalent ● Exceptional interpersonal skills and eloquence in English. Those requiring sponsorship, will need to meet the Home Office approved English standards such as the B1 English test. ● DBS Clearance ● Passport/ID ● Right to work ● The closing date for applications is 14 October 2024 Benefits: ● Competent salary £52,900.00 per annum (£27.13 per hour) ● Auto pension enrolment ● Home-working opportunities. ● Great opportunities to progress within a growing company. ● 28 days annual leave on a pro-rata basis

The Project Analyst is crucial role in driving strategic projects, enhancing operational efficiency, and supporting decision-making processes. This position requires a multilingual professional with a strong background in project management, financial analysis, and customer care. They must have strong analytical and problem-solving skills with the ability to interpret complex data and make informed decisions. The Job Responsibilities: - Lead and manage multiple projects from initiation to completion, ensuring they are delivered on time, within scope, and within budget. - Develop project plans, timelines, and milestones, and track progress against them. - Coordinate with cross-functional teams to ensure project alignment and success. - Collect, analyse, and interpret data to provide insights and recommendations for project and business improvement. - Prepare detailed reports, presentations, and dashboards for senior management and stakeholders. - Monitor key performance indicators (KPIs) and project metrics to track progress and outcomes. - Conduct financial analysis to support project budgeting, forecasting, and financial planning. - Evaluate project costs, benefits, and ROI to ensure financial viability and alignment with strategic goals. - Assist in the preparation of financial reports and presentations. - Ensure all projects comply with relevant healthcare regulations, standards, and guidelines. - Assist in the development and implementation of policies and procedures to maintain compliance and quality assurance. - Stay updated on industry trends, regulatory changes, and best practices. - Analyse customer feedback and data to identify areas for improvement in patient care and service delivery. - Facilitate regular project meetings, updates, and reviews to ensure effective communication and collaboration.