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Job Purpose The role focuses on compliance, customers, and continuous improvement activities to create a total quality culture and reduce quality costs in line with best practice procedures. The scope of role is to cover Heathrow & Tewkesbury. The role will: • Protect and please the customer by ensuring supply of the highest quality product, • Work with production and support functions to maintain and improve our quality systems and adherence to operational best practice thus guaranteeing compliance to external and internal standards, • Drive improvement activities to support quality and financial performance leading key improvement projects evolving through customer requirements, regulatory and legislative changes, and amendments to accredited standards to ensure compliance with standards and pending accreditation audits, • Draft, review and implement changes to our current quality systems, standard operating procedures, and policies to satisfy customer and third-party requirements Role Responsibilities Quality: • Support the Regional Quality Manager and site Leadership team in quality governance and product safety, • Lead and support meetings as required and provide information and analysis as required to support the business in understanding KPI’s and decision making, • Review the quality system as appropriate to ensure full compliance with customer and company best practice guidelines and maximize effectiveness of production contributing to consistent operational performance and standards whilst ensuring conformance to the relevant accreditation standards for the site and customers, • Provide authoritative guidance and advice on all aspects of quality to the site management team and employees; train and coach employees improving knowledge and skills in quality improvement, • Recruit, develop, motivate, and manage a Quality team (QA/QC) that optimises quality operations and is flexible in the support it offers the business, meeting current and future needs, • Establish and develop professional working relationships with customers, providing a technical service and reference point as required to support the company’s products and reputation as a quality supplier, • Manage the customer complaint procedure, facilitate the investigation of quality problems, faults, and non-conformances with production teams; manage corrective and preventative problems to ensure quality standards are maintained. Initiate and control robust investigations to provide corrective and preventive actions (CAPA) and support the complaints handling process and participate in implementing improvement actions to prevent re-occurring issues., • The facilitation of customer facing activities and communications including customer visits, responses, and preparation of information whilst leading site audit activities (external body, internal and customer), • Lead quality initiatives and focus groups to support knowledge and understanding of all operatives and grow awareness of quality issues to improve quality, • Promote a total quality philosophy at all levels developing a culture of right first time and continuous improvement Business Improvement: • Lead improvements to enhance quality system and ensure optimum process in place to meet customer specifications whilst maximizing production, • Review amendments to standards and ensure compliance with accreditation bodies, • Support introduction of new equipment on site and validation processes to meet safety and customer expectations, • Take on other projects and responsibilities as required., • Contribute ideas and participate in ongoing business improvement initiatives to reduce overall operating costs, improve margin, and provide input into the strategy and operations of the site Other: • Produce data and present reports for site, customers and corporate as required, • Identify improvement projects and continuous improvement initiatives in line with site and corporate requirements to improve quality and safety and work with colleagues to implement these, • Support senior leadership team in introducing systems and procedures to enhance operating effectiveness and efficiencies, • Deliver GMP, Quality and FSC training to all employees as required, • Take on other projects and responsibilities as required Knowledge, Skills, Experience • Minimum 5 years’ experience in a Quality role at a senior or management level, • Working and audit knowledge relevant accredited standards, • Experience in a manufacturing/production environment ideally with experience and knowledge of Industry standards and guidelines, • Demonstrable experience of leading change and implementing continuous improvement processes., • Supervisory experience, • Demonstrable experience of validating new equipment and processes, • Knowledge of Good Manufacturing Practices (GMP), • Project management and problem-solving skills such as 6 Sigma, or another recognised Business Improvement Technique, • Root cause analysis and problem-solving techniques, • Customer relations skills, • Skilled in information handling, analysis, and presentation, • Competent in using Microsoft Office packages

Job Purpose The role focuses on compliance, customers, and continuous improvement activities to create a total quality culture and reduce quality costs in line with best practice procedures. The scope of role is to cover Heathrow & Tewkesbury. The role will: • Protect and please the customer by ensuring supply of the highest quality product, • Work with production and support functions to maintain and improve our quality systems and adherence to operational best practice thus guaranteeing compliance to external and internal standards, • Drive improvement activities to support quality and financial performance leading key improvement projects evolving through customer requirements, regulatory and legislative changes, and amendments to accredited standards to ensure compliance with standards and pending accreditation audits, • Draft, review and implement changes to our current quality systems, standard operating procedures, and policies to satisfy customer and third-party requirements Role Responsibilities Quality: • Support the Regional Quality Manager and site Leadership team in quality governance and product safety, • Lead and support meetings as required and provide information and analysis as required to support the business in understanding KPI’s and decision making, • Review the quality system as appropriate to ensure full compliance with customer and company best practice guidelines and maximize effectiveness of production contributing to consistent operational performance and standards whilst ensuring conformance to the relevant accreditation standards for the site and customers, • Provide authoritative guidance and advice on all aspects of quality to the site management team and employees; train and coach employees improving knowledge and skills in quality improvement, • Recruit, develop, motivate, and manage a Quality team (QA/QC) that optimises quality operations and is flexible in the support it offers the business, meeting current and future needs, • Establish and develop professional working relationships with customers, providing a technical service and reference point as required to support the company’s products and reputation as a quality supplier, • Manage the customer complaint procedure, facilitate the investigation of quality problems, faults, and non-conformances with production teams; manage corrective and preventative problems to ensure quality standards are maintained. Initiate and control robust investigations to provide corrective and preventive actions (CAPA) and support the complaints handling process and participate in implementing improvement actions to prevent re-occurring issues., • The facilitation of customer facing activities and communications including customer visits, responses, and preparation of information whilst leading site audit activities (external body, internal and customer), • Lead quality initiatives and focus groups to support knowledge and understanding of all operatives and grow awareness of quality issues to improve quality, • Promote a total quality philosophy at all levels developing a culture of right first time and continuous improvement Business Improvement: • Lead improvements to enhance quality system and ensure optimum process in place to meet customer specifications whilst maximizing production, • Review amendments to standards and ensure compliance with accreditation bodies, • Support introduction of new equipment on site and validation processes to meet safety and customer expectations, • Take on other projects and responsibilities as required., • Contribute ideas and participate in ongoing business improvement initiatives to reduce overall operating costs, improve margin, and provide input into the strategy and operations of the site Other: • Produce data and present reports for site, customers and corporate as required, • Identify improvement projects and continuous improvement initiatives in line with site and corporate requirements to improve quality and safety and work with colleagues to implement these, • Support senior leadership team in introducing systems and procedures to enhance operating effectiveness and efficiencies, • Deliver GMP, Quality and FSC training to all employees as required, • Take on other projects and responsibilities as required Knowledge, Skills, Experience • Minimum 5 years’ experience in a Quality role at a senior or management level, • Working and audit knowledge relevant accredited standards, • Experience in a manufacturing/production environment ideally with experience and knowledge of Industry standards and guidelines, • Demonstrable experience of leading change and implementing continuous improvement processes., • Supervisory experience, • Demonstrable experience of validating new equipment and processes, • Knowledge of Good Manufacturing Practices (GMP), • Project management and problem-solving skills such as 6 Sigma, or another recognised Business Improvement Technique, • Root cause analysis and problem-solving techniques, • Customer relations skills, • Skilled in information handling, analysis, and presentation, • Competent in using Microsoft Office packages

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. Were problem solvers with over 140 years of combined experience in engineering and infrastructure. This role will be within ourdeveloper services team. Our developer services team connects water and wastewater services, installs lateral drains, and enables new developments access to vital water and wastewater services. What will you be doing? As our new Commercial Manager, youll be at the heart of our contract delivery strategy. Your role is essential in ensuring that our commercial practices not only meet contractual obligations but also drive internal performance. Youll begin by working closely with the operational team to embed robust processes that align with the Commercial Directors vision. A key part of your success will be building strong, transparent relationships with our clients, ensuring that commercial decisions are made collaboratively and with integrity. Youll guide the team on cost and value reporting, help manage WIP effectively, and ensure our forecasts are accurate and actionable. Your reports will inform strategic decisions, so clarity and insight are key. Youll also play a vital role in procurement, governance, and risk management, ensuring that every commercial decision supports our long-term goals. Whether its resolving disputes, supporting bids, or managing contract changes, your expertise will be crucial. What youll bring You'll Lead, support and encourage the commercial staff with their duties (training, mentoring and appraisal) You'll Develop an environment where Commercial and Project Management staffshare ideas and best practice Monitor and support commercial staff through agreeing and regularly reviewing personal objectives You'll Facilitate coaching/training to develop staff and ensure that Roles and Responsibilities for their commercial team members are understood and met. Key Responsibilities Project & Commercial Management Lead commercial delivery across projects, ensuring profitability, compliance, and risk management. Manage cash flow, valuations, final accounts, and recovery of outstanding monies. Allocate and oversee commercial resources, ensuring accurate reporting and adherence to contractual procedures. Internal Reporting Prepare monthly cost/value reports, margin analysis, and accurate forecasts. Maintain change control, reserves, and disallowed cost registers at project level. Client Requirements Ensure timely submissions of forecasts, EES data, and final accounts. Align forecasting with project reports and programmes. Subcontract Management Manage procurement strategy and subcontractor performance reviews. Ensure compliance with governance, templates, and delegated authorities. Oversee subcontractor approvals, orders, and payments. Client Relations Build and maintain strong relationships with the client and internal teams. Drive customer satisfaction and enhance client perception. Quality Implement and comply with quality, safety, and environmental policies. Ensure adherence to company processes and standards. What Were Looking For Excellent communication, negotiation, and presentation skills. Strong knowledge of NEC contracts and utilities sector service delivery. Ability to plan ahead, influence change, and identify improvement opportunities. Client-focused approach with experience building senior-level relationships. Relevant degree or equivalent experience. Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include; Matched or contributorypension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; Company car and fuel card with a range of EV and hybrid vehicles to choose from My Car Choice our salary sacrifice EV/ Hybrid car scheme Private health care for youand your family Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more! Discretionary bonus scheme 25days annual leave plus bank holidays Recommend a friend Personal Accident Cover About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planet Were open and seek new and better ways of exceeding expectations Were together and as one team; the whole is greater than the sum of the parts Were ambitious and embrace opportunity, to lead essential infrastructure services for life Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. Its an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rdparty background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. #MGroupW TPBN1_UKTJ

Senior Employee Relations Manager needed in Kingston Paying £291 per day ref 1543775. We are seeking a dynamic and experienced Senior Employee Relations Manager to lead our ER team and deliver a high-quality, customer-focused service. Provide expert advice to managers and senior leaders on ER matte

A leading healthcare service provider in Walton-on-Thames seeks a Customer Relations Manager to enhance resident satisfaction through strong relationship building and effective communication.

As a Customer Relations Manager in our care home, you will play a crucial role in ensuring exceptional customer satisfaction and building strong relationships with residents and their families. At Kingsley Healthcare, we are more than just a care home group - we are a proud, family-run business driv

A care home provider in Whiteley Village is seeking a Customer Relations Manager to enhance resident satisfaction and engagement. This role involves building strong relationships with residents and their families, overseeing the admission process, and providing marketing support. You will work along

As a Customer Relations Manager in our care home, you will play a crucial role in ensuring exceptional customer satisfaction and building strong relationships with residents and their families. This role involves a blend of customer service, sales, and relationship management to deliver an outstandi

This role involves a blend of customer service, sales, and relationship management to deliver an outstanding experience for residents and their loved ones. Proven experience in customer service, sales, or relationship management, ideally within healthcare or senior living sectors. As a Customer Rela

Who are we?Crystal Care Collection are focused on making our care homes not just luxury places for our residents to live, but also wonderful places for our team members to work.Because we believe that our residents deserve the very best care we can offer, we are committed to find

Customer Relations Manager – Dual Site. To become our Dual Site Customer Relations Manager in Hertfordshire, please submit your application through our career portal. Experience in sales, customer service or family liaison roles; care sector experience is advantageous.

Dual Site Customer Relations Manager. Apply today to become our Dual Site Customer Relations Manager in Hertfordshire. Are you a personable, high‑energy professional with a talent for building relationships? Do you enjoy helping people make important decisions while providing reassurance, clarity,

Dual Site Customer Relations Manager | Hertfordshire | 40 hours per week | £36,000 per annum + bonus. We’re looking for a Dual Site Customer Relations Manager to cover two care homes in Hertfordshire : White House in Letchworth Garden City and Penrose Court in Biggleswade. Apply today to become o

At Thames Wood House, the Customer Relations Manager will lead on local networking activity in order to develop and maintain strong relationships with referral sources. We’re seeking a Customer Relations Manager to help us achieve our goals.

As a Customer Relations Manager in our care home, you will play a crucial role in ensuring exceptional customer satisfaction and building strong relationships with residents and their families. Proven experience in customer service, sales, or relationship management, ideally within healthcare or sen

Working alongside the marketing team and Sales Manager, the Customer Relations Manager will devise and implement a marketing strategy based on the individual home and geography. The ideal Customer Relations Manager will excel in establishing and nurturing valuable relationships, not only with our re

As a Graduate Customer Relations Manager, you will undergo extensive training in the specialism that you are most suited to. Celsius Graduate Recruitment are currently recruiting for a number of Graduate Customer Relationship Managers for our client at their Head Office in Fleet Street, Central Lond

As a Customer Relations Manager in our care home, you will play a crucial role in ensuring exceptional customer satisfaction and building strong relationships with residents and their families. This role involves a blend of customer service, sales, and relationship management to deliver an outstandi

From every day life, to changing someone's world.Ready to Change Lives—Including Your Own?.Join Lifeways and become part of something truly meaningful.We are proud to be the UK’s largest supported living provider, helping people with autism, learning difficulties, acquired brain injury and compl

Lexington is an award-winning contract caterer that focus on providing great food and service to customers. Assist Reception Manager and building management team with general office tasks, building engagement activities.

Wilt u deel uitmaken van Europa's toonaangevende premium gezondheids - en welzijnsgroep ?.Onze teamleden zijn de ambassadeurs van ons bedrijf en het hart van wat we doen.Wij zijn op zoek naar een gepassioneerde Sales Consultant om ons team te versterken !.Als Sales Consultant ben je 70% van je rol b

Assist the Night Manager with financial reporting, daily reconciliations, and ensure all systems are updated and ready for the day team.

Receptionist (M/W/D) - Frankfurt.M chtest du Teil von Europas f hrendem Premium - Ge sundheits - und Wellnesskonzern werden ?.Unsere Teammitglieder sind die Botschafter unseres Unternehmens und das Herzst ck unseres Handelns.Wir sind auf der Suche nach leidenschaftlichen Rezeptionist en f r unser Te

Previous front office, reception, or customer service experience.

Receptionist (m/w/D) - Frankfurt.M chtest du Teil von Europas f hrendem Premium - Ge sundheits - und Wellnesskonzern werden ?.Unsere Teammitglieder sind die Botschafter unseres Unternehmens und das Herzst ck unseres Handelns.Wir sind auf der Suche nach leidenschaftlichen Rezeptionist en f r unser Te

Looking for a job that feels good? Become a Support Worker with Avenues – .Full UK manual driving license and business insurance essential.If you’re ready for a career where you can make a real difference, meet amazing people, and go home knowing you’ve helped someone live life their way

We are looking for Residential Care workers to join our home within Bedford and Essex who can establish meaningful relationships creating a positive, warm, and rewarding environment. Maintaining accurate records and preparing written reports for planning meetings, reviews or any other meetings as di

Female Support WorkerFull-time opportunities £24,829 per annum (pro rata).Full UK manual driving license essential, due to the service needs and the needs of the people we support.Join Avenues – where people smile, laugh, grow, and achieve great things together.At Avenues, we believe that wh

From every day life, to changing someone's world.Ready to Change Lives—Including Your Own?.Join Lifeways and become part of something truly meaningful.We are proud to be the UK’s largest supported living provider, helping people with autism, learning difficulties, acquired brain injury and compl

Avenues is a community where people smile, laugh, grow and achieve great things.We know that well-supported people support people well to do their very best for the people we support and achieve our vision.Are you are looking for your next social care role, or a change in career and a feel-good rewa

As the BANK Residential Care Worker, you will be emotionally strong and driven to make a difference day to day.Most importantly, you will get to really understand our children and their backgrounds, making sure that their needs are at the centre of everything we do.You will be approachable and deta

Support Worker – Lifeways Group .Day shifts across Monday-Sunday, between 7am – 10pm, working alternate weekendsWaking Night shifts across Monday-Sunday, between 10pm - 7am, working alternate weekends.Are you looking for a career where you can make a real impact in your commu

As a BANK Residential Care Worker, you will be emotionally strong and driven to make a difference day to day.Most importantly, you will get to really understand our children and their backgrounds, making sure that their needs are at the centre of everything we do.You will be approachable and detail

Ready to Change Lives—Including Your Own?.Join Lifeways and become part of something truly meaningful.We are proud to be the UK’s largest supported living provider, helping people with autism, learning difficulties, acquired brain injury and complex needs live more independent, fulfilling lives.

Delivering an exceptional customer service to all customers. We’re looking for people who want to build a career, not just find a job - individuals who have a strong commitment to delivering an outstanding in-store experience for every customer, and who are driven to achieve high standards and con

Various contracted hour shifts available (to suit your lifestyle)28 days inclusive of Bank Holidays- pro-ratedFlexible Additional Holiday Purchase SchemeFull induction programme to Care Certificate StandardsDedicated learning & development programmes.We offer Apprenticeships to those with less e

You will report to the Front Office Manager, supporting towardsproviding our guests with unique experiencesand o.

We are looking for someone with strong customer service skills in sales, marketing and delivery with strong accounts and administration ability.

Maintaining the reception area and meeting rooms to a high standard, ensuring they are tidy, presentable and reset after use, and reporting any maintenance issues to the Office Manager. Supporting the Office Manager with office maintenance tasks, including coordinating fire drills, liaising with eng

We’re looking for caring, creative and fun support workers to work with wonderful twin sisters who each have their own unique personalities and interests.One sister is calm, social and loves all things girly.She enjoys relaxing pamper days at home, anything pink, and getting out into the commu

We are seeking warm, respectful, and energetic individuals to join our Scunthorpe services as Relief Support Workers.This role involves providing person-centred support to individuals with learning disabilities, empowering them to lead fulfilling, inclusive lives while upholding their independence a

Full or Part Time opportunities available.Once 6-month probation is passed).Additional payments for night shifts (£12 per night - £55 for sleep-in).Have you worked in an adult social care or nursing setting?.Experience of being a team leader or have at least 1 year of care experience?.Do

The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services.Successful applicants will be required to complete the relevant safeguarding checks.Join Us as a Bank Support Worker.The National Autistic Society helps create a world

Full time, 39 hours per week – flexible rota including split shifts, sleep-ins, waking nights and weekends.Are you ready to make a real difference every single day? As a Support Worker, you will support people with learning disabilities, autism and mental health needs to live happy, safe and i

The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services.Successful applicants will be required to complete the relevant safeguarding checks.The National Autistic Society helps create a world that works for autistic people,

Maintaining the reception area and meeting rooms to a high standard, ensuring they are tidy, presentable and reset after use, and reporting any maintenance issues to the Office Manager. Supporting the Office Manager with office maintenance tasks, including coordinating fire drills, liaising with eng

This role would be ideal for someone looking to develop their experience in a reception and administration role.A positive attitude and the desire to learn are essential, as is a non-judgmental and supportive approach to people who are facing problems with drugs and alcohol.Volunteer Receptionists/A