Trabajos customer service agent en Reino Unido

We are seeking an experienced ESTATE AGENT BRANCH MANAGER for this exciting office in WALTHAMSTOW London. \n The Branch Manager Package: \n\n • Basic Salary £31,000pa\n, • Realistic OTE up to 60,000pa\n, • Company Car or Car Allowance up to £4,000\n, • Holiday commission, 33 days paid holiday, birthday off,\n, • Pension, life insurance, profit share bonus scheme,\n, • Rewards/incentives, structured career path,\n, • Employee assistance, and paid charity event entry fees\n\n The Branch Manager role: \n\n • You’ll be running your branch like it’s your own business, shaping its success and driving profitability.\n, • YOU make things happen, ensuring customers get nothing but top-notch service and expert advice.\n, • Lead and Manage Your Business. Own the profitability and growth of your branch. Your success is in your hands!\n, • Motivate and Inspire Your Team. Lead by example, help your team grow and hit those targets together!\n, • List Properties and Support Vendors – Help vendors get the best price and match buyers with their dream homes.\n, • Stay Ahead of the Market – Become the local expert and build your reputation as the go to in the area.\n, • Work Closely with Your Team. Collaborate to exceed expectations and get the best deals across the board.\n\n The Branch Manager person: \n\n • Proven Relationship Builder. You know how to convert valuations into sales and lead a high-performing team.\n, • Driven and Ambitious. You thrive in a fast-paced environment and are always ready to take on new challenges.\n, • Customer-Focused. You genuinely enjoy helping people on their journey, from first-time buyers to those securing their forever home.\n, • Strong Work Ethic. You align with our values of honesty, respect and trust.\n\n If you have the current relevant experience for this role please do not hesitate, APPLY TODAY and submit your CV. \n Our Recruitment Solutions for Business team are available for a confidential chat and will respond within 12 – 24 hours of your CV application. \n We guarantee complete discretion, call today and talk in confidence to one of our Property Recruitment experts. \n Please be advised, if you do not have the previous experience required in the job description your application will not be considered.

\n Our client is looking for a Customs Brokerage Agent to work nights.\n\n\n \n\n\n SUMMARY DESCRIPTION:\n\n\n Ensure timely and accurate movement of freight and information, while providing exceptional customer service.\n\n\n \n\n\n WHAT YOU DO:\n\n\n Tasks and Duties\n\n\n • Receive documents.\n\n\n • Prepare customs entries in Customsware or other customs software.\n\n\n • Understand the elements of the Import & export customs SOP.\n\n\n • Ensure accurate an...\n\n\n \n\n\n \n\n\n \n\n\n \n\n\n \n\n\n \n\n \n ZIPC1_UKTJ

\n Our client close to Heathrow is looking for an Import Customs Brokerage Agent\n\n\n \n\n\n SUMMARY DESCRIPTION:\n\n\n Ensure timely and accurate movement of freight and information, while providing exceptional customer service.\n\n\n \n\n\n WHAT YOU DO:\n\n\n Tasks and Duties\n\n\n • Receive documents.\n\n\n • Prepare customs entries in Customsware or other customs software.\n\n\n • Understand the elements of the Import & export customs SOP.\n\n\n • Ensure a...\n\n\n \n\n\n \n\n\n \n\n\n \n\n\n \n\n\n \n\n \n ZIPC1_UKTJ

Right Now Group are currently recruiting for Cargo Agents to join our client, a leading cargo ground handling company based at Heathrow Airport! \n Are you organised, customer-focused and looking for an exciting opportunity within the aviation and logistics industry? \n This is a fantastic opportunity to become part of a busy, fast-paced cargo operation, working closely with airline partners to ensure goods and consignments are processed efficiently and transported safely and securely across the world. \n You'll play an important role in the day-to-day running of the cargo office, supporting customers, airline representatives, warehouse teams and drivers to ensure everything runs smoothly. \n Location: Feltham (Heathrow Airport area) \n Salary: £30,000 - £31,000 per annum, depending on experience. Bonus: Annual attendance bonus, paid at the end of the year. \n Shift Pattern: 4 on / 4 off rotation a mixture of 2 days, 07:00 - 19:00 and 2 nights, 19:00 - 07:00. \n \n Key Responsibilities as a Cargo Agent: \n\n • \n Creating, updating and maintaining accurate records of all cargo consignments using airline computer systems. \n • \n Sorting, checking and distributing cargo documentation in line with individual airline requirements. \n • \n Assisting customers collecting cargo, answering queries and processing payments for any applicable charges. \n • \n Managing incoming telephone calls and responding to enquiries professionally, politely and efficiently. \n • \n Liaising with warehouse colleagues, drivers and airline representatives to coordinate cargo movements and resolve any issues. \n • \n Carrying out relevant Dangerous Goods checks in accordance with IATA regulations, alongside AVI (Live Animal) checks where required. \n • \n Ensuring all paperwork, cargo information and operational records are accurate and up to date. \n\n Key Skills as a Cargo Agent \n\n • \n Excellent communication skills, both written and verbal, with confidence communicating via telephone, email and face-to-face. \n • \n Basic computer skills and the ability to learn and navigate different IT systems. \n • \n Strong organisational skills with good attention to detail. \n • \n A professional and customer-focused approach. \n • \n The ability to work independently as well as part of a wider team. \n • \n Previous office or administration experience would be advantageous \n • \n Fluent spoken and written English is essential. \n\n Due to the nature of the aviation industry, successful candidates must be able to complete the required pre-employment security checks. These include: \n\n • \n A fully checkable 5-year employment and/or education history. \n • \n A DBS check (criminal record check). \n\n \n Why Apply for the Cargo Agent position? \n\n • \n Opportunity to work within the exciting aviation and cargo industry. \n • \n Full training provided, making this a great opportunity for candidates looking to develop new skills. \n • \n Work alongside established airline partners and experienced cargo operations teams. \n • \n Competitive annual salary with an additional attendance bonus. \n • \n A varied role combining administration, customer service and operational support. \n\n If you're organised, confident communicating with people and enjoy working in a fast-paced environment, we'd love to hear from you!

We have an exciting opportunity for a freight forwarder who are expanding the team and looking for an Air Import Customer Operations Agent. \n \n The role is mainly Air Imports with some Road Imports advantage, Excellent Customer service skills, Strong written and verbal communication skills, Willingness to learn and adapt \n \n Main Responsibilities: \n UK and International freight, within pharmaceutical experience advantage. \n \n · To prepare and present quotes for mainly Air & some Road consignments. \n · To provide Customer Service Excellence for both verbal and written communications. \n · Complete assigned tasks within agreed timeframes. \n · Complete bookings and sales according to both Customer & client timescales. \n · To ensure data & security integrity of both Customer & client information is always controlled. \n · Co-ordinate with other offices & Groups. \n · Co-ordinate transport with both UK & Overseas approved strategic service partners. \n · To provide guidance on appropriate paperwork for customs clearance. \n · Prepare & co-ordinate all forms of freight documentation including airway bills, Shipping Certificates, Health Certificates, Import & Export Licenses, Customs Entry Documentation and any other supporting shipping documentation. \n · Prepare & complete Customs Control submissions for Imports \n · To work with all types of cargo and all necessary associated tasks. \n · To use company vehicles on occasion to deliver and collect paperwork and or shipments. \n · To undertake any training courses required to understand and complete job tasks. \n · To co-ordinate Group project tasks as and when directed. \n · Temperature control experience due to pharmaceutical \n \n Hours: Monday-Friday either 08:00-16:30 or 9.30am-6pm. \n \n \n \n · If you do not hear from us within 7 days, your application has been unsuccessful. \n \n

An independent Heathrow forwarder, is looking for an Airfreight Operations Manager. \n Location - Heathrow Salary up to £60K \n Outline of the Role: \n You will take full ownership of the Heathrow operation: a small team of operators as well as a couple of general admin staff and drivers. This is a hands-on leadership role. You'll run the desk, set the standard and step in on live shipments whenever needed, not manage from a distance. \n The immediate priority is the operation itself: raising service standards, building a proactive customer-first culture and making the business ready to grow. Once that foundation is in place, you'll play a central part in driving growth, and hitting agreed milestones earns you equity in the business. \n Duties Include: \n\n • Lead day-to-day air export and import operations at Heathrow, working live shipments alongside the team\n, • Lift customer service standards and reset the culture of an established team — coaching, setting expectations and tackling under-performance\n, • Own service quality for high-value, time-critical and specialist cargo\n, • Manage airline, handling agent, customs and haulier relationships to secure capacity, rates and reliability\n, • Oversee the warehouse and small fleet, scheduling collections and deliveries efficiently\n, • Ensure compliance with security (RA/KC), customs and dangerous goods requirements\n, • Improve processes and systems so the operation can scale\n, • Help shape and deliver the growth plan once the operation is strengthened, including supporting client development\n\n What our client is looking for: \n\n • Strong, recent airfreight operations experience\n, • Solid working knowledge of both air export and import processes, airline booking, customs and security procedures\n, • Experience leading or supervising an operations team, with the confidence to raise standards and drive culture change\n, • Hands-on mentality: comfortable rolling up your sleeves on the busiest days\n, • Customer-first attitude and excellent communication skills\n, • Commercial awareness: you understand margin, cost control and what keeps clients loyal\n\n

Reservations Manager \n\n • Location: Central London\n, • Job Type: Full-time\n, • Working Hours: Monday to Friday, 9:00am - 5:00pm\n\n Are you an experienced hotel reservations professional looking for a role where you can make an immediate impact? We are seeking a Reservations Manager to join a well-established, high-performing hospitality business in Central London. This is a fantastic opportunity for someone with experience as a Reservations Manager or Reservations Supervisor to take ownership of the reservations function in a busy hotel environment. \n Day-to-day of the role: \n\n • Manage all reservation enquiries via phone and email.\n, • Handle individual, corporate, and group bookings.\n, • Monitor occupancy levels and room availability.\n, • Review rates and support revenue performance.\n, • Manage group booking enquiries and allocations.\n, • Produce occupancy and reservations reports.\n, • Ensure booking accuracy across all systems.\n, • Work closely with Front Office and operational teams.\n, • Deliver an outstanding guest experience throughout the booking journey.\n\n Required Skills & Qualifications: \n\n • Previous experience within hotel reservations.\n, • Experience as a Reservations Manager, Reservations Supervisor, or Senior Reservations Agent.\n, • Strong knowledge of hotel booking systems such as Opera or similar.\n, • Experience managing group reservations and enquiries.\n, • Good commercial awareness with an understanding of occupancy and rate management.\n, • Excellent communication and customer service skills.\n, • Strong organisational skills and attention to detail.\n, • Ability to work independently and confidently manage a busy workload.\n\n Benefits: \n\n • Competitive salary.\n, • Free meals on duty.\n, • Generous hotel discounts for you, your friends, and family.\n, • Food and beverage discounts across multiple hospitality venues.\n, • Extra day off for your birthday.\n, • Enhanced family-friendly policies.\n, • Life insurance.\n, • Employee Assistance Programme.\n, • Flexible benefits package.\n, • Ongoing training and development opportunities.\n, • Excellent long-term career progression within a large hospitality group with multiple brands across the UK and internationally.\n\n If you're currently working within hotel reservations and are looking for your next challenge, we'd love to hear from you. Please submit your CV detailing your relevant experience and why you are interested in this position. \n

STRATEGIC OPERATIONS MANAGER \n\n • Rendall & Rittner • Competitive • Office Based - London (Vauxhall)\n\n ROLE OVERVIEW \n You will play a pivotal role in shaping how our property management operation delivers for residents, clients and colleagues. Balancing strategic thinking with hands-on execution, you will optimise processes, uplift service quality and drive consistent performance across a diverse London portfolio. \n Working closely with Directors, Property Managers and central functions, you will lead operational initiatives that enhance efficiency, compliance and customer satisfaction. Your calm professionalism and ability to turn data into action will ensure our teams have the clarity, tools and support to excel. \n ROLE EXPECTATIONS \n You will turn strategic goals into practical plans, coordinating people, processes and partners to deliver measurable improvements. Most days you’ll be prioritising initiatives, removing blockers, aligning stakeholders, and ensuring operational disciplines are followed consistently across sites. \n WHAT SUCCESS LOOKS LIKE \n\n • Portfolio KPIs consistently achieved or exceeded, with clear action plans for any variances.\n, • Resident and client satisfaction scores improved and sustained through visible service enhancements.\n, • Efficient, standardised processes embedded, documented and adopted across teams.\n, • Risk, compliance and H&S are proactively managed with audit-ready records and swift corrective actions.\n, • Projects delivered on time and on budget, with transparent reporting and quantifiable outcomes.\n, • Teams feel supported, informed and accountable, with strong cross-functional collaboration.\n\n HOW YOU'LL SPEND MOST OF YOUR TIME \n\n • Leading operational improvement projects that streamline workflows, systems and reporting.\n, • Reviewing performance data, spotting trends and implementing corrective or preventative actions.\n, • Partnering with Property Managers to strengthen site operations, supplier delivery and resident experience.\n, • Overseeing risk, compliance and H&S routines, ensuring timely inspections, actions and documentation.\n, • Coordinating mobilisations, changes and handovers to protect service continuity and standards.\n, • Communicating priorities, progress and results to stakeholders, creating alignment and momentum.\n\n WHO THIS ROLE IS FOR \n\n • You combine strategic thinking with practical delivery, turning insights into sustainable change.\n, • You’re a confident stakeholder manager who builds trust and challenges constructively.\n, • You thrive in a fast-paced environment, prioritising effectively and keeping a steady hand under pressure.\n, • You’re data-informed and outcome-focused, with a passion for great customer experiences.\n, • You bring a collaborative, coaching mindset that lifts the capability and confidence of others.\n\n EXPERIENCE THAT HELPS \n\n • Leading operations within residential property management or a related service-led industry.\n, • Implementing process improvements, service standards and KPI frameworks across multi-site operations.\n, • Managing risk, compliance and H&S in a regulated environment with rigorous record-keeping.\n, • Coordinating suppliers and contracts to drive quality, value and accountability.\n, • Delivering change projects end-to-end, from scoping and business cases to adoption and review.\n\n WHAT WE OFFER \n\n • Competitive salary\n, • Discretionary bonus\n, • 25 days holiday plus bank holidays, with the option to buy or sell holiday\n, • Salary sacrifice scheme\n, • Private healthcare (subject to seniority or 3 years' service), life assurance\n, • Telus Health wellbeing platform\n, • Free eye tests and Cycle to Work scheme\n, • Enhanced maternity and paternity pay (service-dependent)\n, • Fully funded training and professional development\n, • Long service reward, from 5 years' service\n, • Employee referral scheme, up to £1,500\n, • Staff social events\n\n ABOUT RENDALL & RITTNER \n Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. \n We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. \n HOW WE HIRE \n\n • Initial conversation with our talent team\n, • Interview focused on your operational leadership, stakeholder management, data-driven decision-making and approach to improving service, compliance and efficiency\n\n We aim to complete the process within two to three weeks and communicate clearly throughout. \n INTERESTED? \n Apply with your CV. \n All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.

RECEPTION AND CLUB HOST \n\n • Rendall & Rittner • £32,500 • Chelsea Barracks • 2 days (07:00–19:00), followed by 2 days (09:00–21:00), then 4 days off.\n\n ROLE OVERVIEW / DEVELOPMENT DETAILS \n You will be the welcoming face of a world-class residential setting in Belgravia, where elegant architecture frames beautifully landscaped gardens. The development offers residents a calm, club-like environment with round-the-clock concierge, valet parking and exceptional amenities, including a spa, pool, fitness centre and business suites. \n Set just a short walk from Sloane Square and Knightsbridge, with Victoria station within easy reach, this is a refined, service-driven environment. You will help create memorable everyday experiences for discerning residents and their guests, ensuring every interaction feels seamless, personal and polished. \n ROLE EXPECTATIONS \n You will run a polished front-of-house experience across reception and club spaces, greeting residents and guests, managing enquiries and coordinating bookings for amenities. You will work closely with concierge, valet and security teams to deliver smooth daily operations, immaculate presentation and swift resolution of issues. You will anticipate needs, protect privacy and elevate every interaction with warmth and discretion. \n WHAT SUCCESS LOOKS LIKE \n\n • Residents and guests feel genuinely welcomed, known by name and consistently supported.\n, • Club, spa, pool and business suite bookings run smoothly with zero double-bookings and timely room turnarounds.\n, • Reception and amenity areas are pristine, well-stocked and set to brand standards at all times.\n, • Enquiries are resolved on first contact wherever possible, with clear follow-up when needed.\n, • Strong collaboration with concierge, valet and security ensures seamless, safe operations.\n, • Accurate logs, handovers and reports keep the wider team fully informed.\n\n HOW YOU'LL SPEND MOST OF YOUR TIME \n\n • Hosting at reception and in club areas: greeting, signposting and supporting residents and their guests.\n, • Managing calls, emails and walk-up enquiries; scheduling amenity bookings and meeting rooms.\n, • Setting up, resetting and presenting lounges, business suites and pool/fitness areas to a luxury standard.\n, • Coordinating with concierge and valet on arrivals, deliveries and visitor access.\n, • Monitoring stock levels (towels, refreshments, collateral) and raising replenishment or maintenance requests.\n, • Keeping clear records of incidents, handovers and resident feedback.\n\n WHO THIS ROLE IS FOR \n\n • You are a natural host who brings warmth, poise and impeccable personal presentation.\n, • You stay calm under pressure, prioritise effectively and solve problems with initiative.\n, • You respect confidentiality and handle sensitive situations with discretion and professionalism.\n, • You’re a team player who communicates clearly and builds strong relationships across on-site teams.\n, • You’re flexible to work shifts, including evenings, weekends and bank holidays when required.\n\n EXPERIENCE THAT HELPS \n\n • Front-of-house or reception experience in luxury residential, five-star hotel or private members’ club settings.\n, • Managing amenity or spa/fitness bookings and coordinating room setups or events.\n, • Using booking, CRM or property management systems and handling cashless transactions.\n, • Knowledge of health, safety and guest security practices; first aid training is a plus.\n, • Additional languages or local area familiarity (Belgravia, Knightsbridge, Chelsea) to enhance guest support.\n\n WHAT WE OFFER \n\n • 24 Days Including Bank Holidays\n, • Enrolment into the Rendall & Rittner pension scheme\n, • Employee assistance programme supporting family, health, money and work\n, • Employee referral scheme\n, • Team uniform* subject to development\n, • Fully funded training and development opportunities\n, • Access to discounts across travel, retail, fitness and entertainment\n\n ABOUT RENDALL & RITTNER \n Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. \n We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. \n HOW WE HIRE \n\n • Initial conversation with our talent team\n, • Interview focused on customer service excellence, front-of-house hosting, scenario-based problem solving and teamwork with on-site colleagues\n\n We aim to complete the process within two to three weeks and communicate clearly throughout. \n INTERESTED? \n Apply with your CV. \n All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required. \n Appointment is subject to a valid DBS check.

Hotel Reservations Agent \n Location: The Kensington Collection & SafeStay Holland Park \n Reports To: Revenue & Reservations Manager / Cluster General Manager \n Salary: £28,000 – £34,000 per annum \n Duration: Permanent - Full time, 40 hours per week 9:00-5:30 \n Job Purpose \n The Hotel Reservations Agent is responsible for maximising accommodation revenue across all properties by handling reservations efficiently, delivering exceptional customer service and ensuring the highest level of booking accuracy. \n The role supports both The Kensington Collection and SafeStay Holland Park, managing hotel rooms, serviced apartments and hostel accommodation through various booking channels while maintaining excellent communication with guests, reception teams and revenue management. \n Key Responsibilities \n Reservations \n\n • Manage all reservations via telephone, email and online channels.\n, • Process bookings accurately within agreed response times.\n, • Convert enquiries into confirmed bookings.\n, • Upsell room categories, breakfast packages and additional services.\n, • Maximise occupancy and revenue opportunities.\n, • Ensure all reservations are entered accurately into the PMS.\n, • Monitor arrivals, departures and availability daily.\n\n Revenue Management Support \n\n • Assist with daily rate loading where required.\n, • Monitor occupancy and booking pace.\n, • Identify high-demand periods.\n, • Report unusual booking patterns.\n, • Support revenue strategy implementation.\n, • Assist with overbooking management.\n, • Ensure rate parity across all channels.\n\n OTA Management \n Manage reservations received from: \n\n • Booking.com\n, • Expedia\n, • Agoda\n, • Hotels.com\n, • Hostelworld\n, • Google Hotel Listings\n, • Direct Website Bookings\n, • Telephone Reservations\n, • Corporate Accounts\n, • Travel Agents\n, • Group Bookings\n\n Guest Service \n\n • Respond promptly to guest enquiries.\n, • Handle amendments and cancellations.\n, • Manage special requests.\n, • Resolve reservation issues professionally.\n, • Build strong relationships with repeat guests.\n\n Property Coordination \n Work closely with: \n\n • Front Office\n, • Housekeeping\n, • Revenue Manager\n, • Sales Team\n, • Finance Department\n, • General Managers\n\n to ensure accurate room availability and smooth guest arrivals. \n Administration \n\n • Maintain reservation records.\n, • Produce daily arrival reports.\n, • Process deposits and prepayments.\n, • Issue confirmations.\n, • Verify payment details.\n, • Maintain guest profiles.\n, • Ensure GDPR compliance.\n\n Systems Experience \n Experience with the following is desirable: \n\n • Guestline PMS\n, • Channel Manager\n, • Booking Engine\n, • Microsoft Office\n, • Outlook\n, • Excel\n, • Payment Gateways\n\n Knowledge & Skills \n\n • Excellent communication skills\n, • Strong customer service focus\n, • Attention to detail\n, • Ability to work under pressure\n, • Commercial awareness\n, • Good organisational skills\n, • Strong numerical skills\n, • Excellent written English\n, • Positive and professional attitude\n\n Experience Required \n Essential \n\n • Minimum 2 years' experience in hotel reservations.\n, • Experience using a hotel PMS.\n, • Experience working with OTAs.\n, • Excellent telephone manner.\n, • Good Microsoft Office skills.\n\n Working Hours \n\n • 40 hours per week.\n, • Monday to Friday (9.00 to 17.30)\n\n Benefits \n\n • Competitive salary.\n, • Company pension.\n, • Holiday entitlement.\n, • Career progression opportunities.\n, • Training and development.\n, • Employee recognition programmes.\n

DAY DOORPERSON \n\n • Rendall & Rittner • £27,000 - £28,000 • Centre Point - WC1A 1DB • 4 Days on, 4 Days off, 0700 - 1900\n\n DEVELOPMENT DETAILS \n Step into a landmark luxury residence in the heart of the West End, where panoramic city views meet five-star amenities. You’ll be part of a polished front-of-house team supporting residents who enjoy a 24-hour concierge, pool, spa, gym, sauna, cinema and a private lounge. With Soho and Covent Garden moments away and immediate access to Tottenham Court Road station, the environment is fast-paced, cosmopolitan and service-led—ideal for someone who thrives in a high-profile, hospitality-style setting. \n ROLE EXPECTATIONS \n You will be the welcoming face of the development each day, setting the tone with impeccable service, smart appearance and calm professionalism. You’ll manage the lobby, assist residents and guests, coordinate deliveries and contractors, and keep a close eye on safety, access and standards throughout your shift. \n WHAT SUCCESS LOOKS LIKE \n\n • Residents and guests feel warmly welcomed, recognised and supported from the moment they arrive.\n, • The lobby and entrances are immaculate, orderly and always guest-ready throughout the day.\n, • Deliveries, keys and access are controlled with flawless record-keeping and zero missed items.\n, • Issues are spotted early and resolved quickly, with clear, timely communication to residents and the management team.\n, • Building procedures are followed precisely, including security checks and incident reporting.\n, • Positive feedback is consistently received from residents, visitors and colleagues.\n\n HOW YOU'LL SPEND MOST OF YOUR TIME \n\n • Greeting residents and guests, managing arrivals and departures, and offering local knowledge and directions.\n, • Handling parcels, keys and post, maintaining accurate logs and ensuring secure storage and handover.\n, • Monitoring access control and CCTV, conducting regular patrols and safety checks, and reporting any concerns.\n, • Coordinating contractors and visitor access in line with site procedures and permits.\n, • Keeping the lobby and front-of-house areas pristine, adjusting presentation throughout the day.\n, • Supporting concierge services, amenity bookings and communications with the on-site management team.\n\n WHO THIS ROLE IS FOR \n\n • You’re a people person with a warm, polished manner and a pride in delivering premium service.\n, • You stay calm, discreet and solutions-focused, even during busy periods.\n, • You have high personal standards for appearance, punctuality and attention to detail.\n, • You’re comfortable on your feet and enjoy a visible, guest-facing role in a vibrant city location.\n\n EXPERIENCE THAT HELPS \n\n • Front-of-house experience in luxury residential, hotel or corporate environments.\n, • Familiarity with access control, CCTV or building safety procedures.\n, • Experience managing deliveries, keys and contractor access.\n, • Confidence using concierge or property management systems and email for clear communication.\n\n WHAT WE OFFER \n\n • 16 days holiday plus bank holidays\n, • Enrolment into the Rendall & Rittner pension scheme\n, • Employee assistance programme supporting family, health, money and work\n, • Employee referral scheme\n, • Team uniform* subject to development\n, • Fully funded training and development opportunities\n, • Access to discounts across travel, retail, fitness and entertainment\n\n ABOUT RENDALL & RITTNER \n Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. \n We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. \n HOW WE HIRE \n\n • Initial conversation with our talent team\n, • Interview focused on your front-of-house service, security awareness, problem-solving and communication in real scenarios\n\n We aim to complete the process within two to three weeks and communicate clearly throughout. \n INTERESTED? \n Apply with your CV. \n All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required. \n Appointment is subject to a valid DBS check.

Rental Agent New Cross We are recruiting for an experienced Rental Agent, Vehicle Rental Agent, Van Rental Agent or Rental Desk Advisor to join an established vehicle hire business in New Cross, London. Previous vehicle rental experience is strongly preferred. Applicants must be confident dealing with customers, hold a Full UK Driving Licence suitable for driving commercial vans and have the right to work in the UK. No specific formal qualifications are required. Job Details Location: New Cross, London Salary: £30,000 basic Overtime: Paid at standard rate, with enhanced paid hours for Saturday shifts Hours: Sunday Thursday Sunday: 8:00am 1:00pm, paid as a full day Monday Thursday: 8:00am 6:00pm Ref: 31903 Rental Agent Company Benefits Five-day working week Friday and Saturday off as standard Shorter Sunday shift, paid as a full day Optional overtime opportunities Saturday overtime 8 hours worked, 10 hours paid Predominantly office-based position Immediate start available Rental Agent Role Handle customer enquiries and vehicle rental bookings Manage daily van hire reservations and rental agreements Provide professional customer service at the rental desk Use the Prohire rental management system Assist customers with vehicle collections and returns Occasionally deliver vans when drivers are unavailable Support the smooth running of daily rental operations Rental Agent Requirements Previous experience in vehicle rental, van hire or a similar rental desk environment strongly preferred Excellent customer service and communication skills Professional, punctual and well organised Confident dealing with customers face-to-face and by telephone Full UK Driving Licence with eligibility to drive the company's vans essential Ability to undertake occasional van deliveries Right to work in the UK Previous experience using Prohire would be advantageous but is not essential. How to ApplyIf you're interested in this Rental Agent vacancy in New Cross, apply with your CV or contact Robert Samuels at Octane Recruitment for a confidential discussion. An immediate start is available for the right candidate. Consultant: Robert Samuels RSOJ Octane Recruitment is one of the UK's leading Automotive and Motor Trade recruitment agencies. We recruit across the UK for main dealerships, independent garages, bodyshops, fleet operators, HGV companies, manufacturers, engineering businesses and head office functions, placing permanent, temporary and contract staff. We also recruit for related positions including Vehicle Rental Agent, Van Rental Agent, Rental Desk Advisor, Vehicle Hire Advisor, Rental Customer Service Advisor, Fleet Coordinator and Fleet Administrator across the UK. TPBN1_UKTJ

General Information To be considered for an interview, please make sure your application is full in line with the job specs as found below. Job Title IT Operations Director Job ID 106750 Work Areas Technology & Engineering Employment Type Permanent Full-Time Location(s) Boston, Chicago, London, Warsaw Description & Requirements WHAT MAKES US A GREAT PLACE TO WORKWe are proud to be consistently recognized as one of the world’s best places to work. We are currently the top ranked consulting firm on Glassdoor’s Best Places to Work list and have earned the #1 overall spot a record seven times. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.WHO YOU’LL WORK WITHYou’ll join Bain’s Technology Solutions Group (TSG) and work closely with teams across Global Technology Operations, Product Engineering, Service Management, Security Operations, and other technology functions around the world.You’ll lead a globally distributed Tier 2 Operations capability spanning infrastructure, digital workplace, and cloud operations. You’ll also lead our Vulnerability and Patch Management Centre of Excellence, partnering across technology and security teams to strengthen service reliability, operational consistency, vulnerability remediation, and readiness across our global technology environment.WHERE YOU’LL FIT WITHIN THE TEAMAs IT Operations Director, you’ll lead the day-to-day operations of our consolidated Tier 2 support function, serving as a key point of escalation and coordination between Tier 1 support teams and Tier 3 Product Engineering teams.You’ll turn our Tier 2 operating model into consistent, scalable ways of working across infrastructure, cloud, and digital workplace support. This includes establishing shared support practices, playbooks, escalation frameworks, operating rhythms, and performance standards.You’ll also own and lead our Vulnerability and Patch Management Centre of Excellence across global technology operations. You’ll be accountable for the end-to-end patching lifecycle, vulnerability remediation standards, compliance reporting, and automated remediation workflows, working closely with Security Operations to ensure vulnerabilities and zero-day exposures are consistently triaged, remediated, and evidenced.A key part of your role will be advancing the maturity of our technology operations through observability, automation, disciplined incident response, and continuous improvement. You’ll identify opportunities for automation and AI-enabled agent workflows to reduce routine operational effort and embed these capabilities into everyday Tier 2 and Centre of Excellence delivery.WHAT YOU’LL DOLead global Tier 2 operations and teamsLead the day-to-day coordination and delivery of our consolidated Tier 2 Operations function across infrastructure, digital workplace, and cloud operations.Own and run the Vulnerability and Patch Management Centre of Excellence, leading its practitioners and establishing consistent operating standards, cadence, and ways of working.Establish an effective operational rhythm across teams, including daily stand-ups, triage rotations, escalation protocols, and follow-the-sun handovers.Lead and develop a geographically distributed operations team, fostering accountability, customer focus, and continuous learning.Partner with Talent Acquisition and managed service providers to build and scale operational support capabilities.Manage the onboarding and operational alignment of additional support teams into the Tier 2 function.Drive operational and service excellenceHelp define and own key Tier 2 performance measures, including mean time to resolution, uptime, automated incident resolution rate, and unplanned work ratio.Own vulnerability and patch management measures, including patch compliance, adherence to remediation targets, mean time to remediate, and automated remediation coverage.Provide regular performance reporting to the VP of Global Tech Operations, creating visibility into operational trends, vulnerability posture, risks, and capacity considerations.Lead operational improvement initiatives that reduce unplanned work and strengthen service reliability.Operationalize event-management integrations across platforms such as Datadog, Wiz, CrowdStrike, and ServiceNow.Advance the adoption of observability and operational monitoring practices within day-to-day support activities.Help mature our 24/7 operating model by improving operational readiness and incident response while identifying opportunities for automation and self-healing.Strengthen cross-team partnership and transformationOversee escalation processes across Tier 1, Tier 2, and Tier 3 support teams.Partner with Service Hub leadership to strengthen escalation service levels, handoff protocols, and shared reporting.Collaborate with Service Management on continuous improvement, knowledge management, and root cause analysis.Act as operational owner of the patching lifecycle and automated remediation workflows, partnering with Security Operations on zero-day mitigation and vulnerability governance.Participate in change coordination and operational reviews to ensure technology changes are visible, coordinated, and tracked.Help embed more proactive, intelligence-led support practices across global technology operations.ABOUT YOUYou bring strong knowledge of ITIL service management frameworks, with practical experience supporting incident, event, and problem management processes. ITIL v3 or v4 certification is preferred.You have experience in technology operations spanning infrastructure operations, platform or cloud operations, or IT service management at a senior management or associate director level.You have managed or consolidated multi-domain operational support functions across geographies and time zones.You have experience establishing or managing on-call rotations, major incident management, and cross-team escalation frameworks in a global environment.You have practical experience with observability and monitoring tools such as Datadog, Dynatrace, Splunk, or equivalent platforms.You understand vulnerability management and patching tools such as Wiz, Qualys, Tenable, CrowdStrike, Intune/SCCM, or equivalent solutions, as well as vulnerability scoring, prioritization, and remediation service levels.You have familiarity with AWS, Azure, and/or GCP and understand the operational challenges associated with hybrid infrastructure environments.You have experience with IT service management platforms, ideally ServiceNow, across incident, change, and problem management workflows.You have hands-on experience operationalizing automated remediation workflows, self-healing infrastructure patterns, or event-driven operational automation.You have led or owned vulnerability management and patching capabilities at enterprise scale, including compliance reporting and remediation governance.You are an experienced people leader who can build and develop operationally focused, geographically distributed teams.You are comfortable partnering with engineering, service management, security operations, and senior business leaders.You bring an operationally rigorous, data-driven approach, a bias toward action, and a continuous improvement mindset.Experience in professional services, financial services, or a similarly complex global enterprise is relevant to this role.ITIL v4 Managing Professional or relevant cloud operations certifications, such as AWS Solutions Architect or Azure Administrator, are advantageous. Security certifications such as CompTIA Security+ or CISSP are also advantageous.This role follows a hybrid model, requiring in-office presence at least 1 day per week.U.S. COMPENSATION INFORMATIONCompensation for this role includes base salary, annual discretionary performance bonus, 401(k) plan with an annual employer contribution based on years of service and Bain’s best in class benefits package (details listed below).Some local governments in the United States require a good-faith, reasonable salary range to be included in job postings for open roles. The estimated annualized compensation for this role is as follows:In Boston, Massachusetts, the good-faith, reasonable annualized full-time salary range for this role is between $157,000–$188,500.In Chicago, Illinois, the good-faith, reasonable annualized full-time salary range for this role is between $150,500–$180,500.Placement within these ranges will vary based on several factors including, but not limited to, experience, education, licensure/certifications, training, and skill level.Annual discretionary performance bonus.This role may also be eligible for other elements of discretionary compensation.4.5% 401(k) company contribution, which increases after 3 years of service and is 100% vested upon start date.Bain & Company's comprehensive benefits and wellness program is designed to help employees achieve personal independence, protection and stability in the areas most important to you and your family.Bain pays 100% individual employee premiums for medical, dental and vision programs, offering one of the most comprehensive medical plans for employees without impacting your paycheck.Generous paid time off, including parental leave, sick leave and paid holidays.Fully vested 401(k) company contribution.Paid Life and Long-Term Disability insurance.For all other locations, the good-faith, reasonable annualized full-time salary range for this role is commensurate with competitive geographic market rates for this role and will vary based on several factors including, but not limited to, experience, education, licensure/certifications, training and skill level.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. xrnqpay An employer who violates this law shall be subject to criminal penalties and civil liability. 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Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Apply fast, check the full description by scrolling below to find out the full requirements for this role. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.What's the opportunity? Self-serve is where the majority of our customers start their journey, and the Growth team owns that journey end to end. This role owns the self-serveexisting business: once a customer converts to paid, the account is yours • through every stage of its lifecycle, as it adopts more of the platform, grows its usage, and deepens its reliance on Fin.Your mandate is to grow the value of the self-serve base: drive expansion, strengthen retention, and accelerate adoption of Fin and our newest products across thousands of paying customers. You'll own a book of business, a roadmap, and a cross-functional motion that spans product, lifecycle, data, and go-to-market. It's a rare Growth remit with a clear number to move and a lot of room to build the motions that move it.What will I be doing? Own the self-serve existing business book. Own the remit end to end • from the moment a customer converts to the point they renew, expand, or leave, • and be accountable for the net growth of that book.Grow Fin adoption. Get more customers using our AI Agent across the existing base, and help the customers who already use it automate more of their support.Defend and expand. Build the retention and expansion motions that grow the book • combining in-product experiences, lifecycle messaging, and a data/signal layer that flags which accounts need attention and when.Connect self-serve and sales. Design smooth, well-defined handovers between self-serve and sales in both directions, so the right customers get the right motion.Fix the key journeys. Partner with core product teams to remove friction on the journeys that matter most to self-serve customers • onboarding and activation, Fin setup and go-live, plan changes and expansion, billing and plan management.Land new products & features. Drive attach and adoption of new products & features across the self-serve base.Understand the customer. Deeply understand the customers you're serving through research, data, and direct interactions, and turn that understanding into a clear, prioritised roadmap you communicate to build alignment.Build and ship. Collaborate with engineers and designers to ideate, build, and ship solutions, and leverage AI to increase your efficiency and accelerate product development.Measure impact. Evaluate impact through quantitative and qualitative measures, own product quality, and model our company values and R&D principles in how you lead.What skills do I need? There is no minimum years of experience, and no need to have held the PM title. We care about your impact, drive, and potential • former founders, strategy & operations leaders, and consultants are as welcome as career PMs. The common thread is end-to-end ownership of a problem and the outcomes that follow. We'll be looking for evidence you've applied and grown these skills:Growth and lifecycle expertise. You've owned retention, expansion, adoption, or monetisation for a self-serve or product-led business, and you know how to move those numbers.Sharp customer focus and problem framing. You get to the real customer problem through research, data, and direct conversations before deciding what to build.Strong data fluency. You're comfortable working with funnels, cohorts, and customer signals to find opportunity, size it, and measure impact • and you make decisions from evidence, not instinct.Compelling roadmaps. You build and communicate a roadmap that makes the what, when, and why obvious to everyone who needs to align behind it.Excellent product judgment. You balance customer needs, business impact, and technical constraints, and you know what to ship now versus later.Cross-functional leadership. You drive outcomes across product, design, engineering, data, lifecycle marketing, CS, and sales • influencing teams you don't own.AI fluency. You understand how LLMs and AI agents work well enough to assess feasibility, make informed product decisions, and use AI to accelerate your own work.Outcome-oriented. You define success clearly, share progress openly, and hold yourself to measurable impact.#LI-HybridUnleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at /careers. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. xrnqpay The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. You could be just the right applicant for this job Read all associated information and make sure to apply. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.What's the opportunity?As a Staff Engineer, you will be a leader within the team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy.Learn more about our engineering culture at intercom.engineeringWhat will I be doing?As an experienced engineer you will:Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.Play an active role in hiring, mentoring and career development of other engineersRaise the bar for technical standards, performance, reliability, and operational excellenceWhat skills do I need?Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve createdSignificant, demonstrated impact that your work has had on the product and/or the teamsDeep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)You will have experience with Distributed systems2+ years of experience as the primary technical leader for a teamExperience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.Unleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at /careers. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. xrnqpay The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Senior, Forward Deployed Engineer (Agentic Automation for CMC R&D)About GSK Enterprise AIEnterprise AI is GSK’s centre of gravity for applied artificial intelligence. Check out the role overview below If you are confident you have got the right skills and experience, apply today. We pair forward deployed engineers and full-stack engineers with scientific, clinical, and business teams to build AI products that get used — not pilots that get archived. We work fast, ship in production, and measure ourselves on outcomes that matter to patients.GSK is a global biopharma company with a purpose to unite science, technology, and talent to get ahead of disease together. We are committed to building a diverse and inclusive team — we welcome candidates from all backgrounds and underrepresented groups in technology, science, and pharma.Position Summary GSK’s Enterprise AI team builds AI solutions that prove value fast and scale to production. The Forward Deployed Engineer (FDE) is the engineer GSK sends in to find out whether an AI idea will work — embedded with business unit (BU) teams, proving ideas through proofs of concept (PoCs), proofs of value (PoVs), and minimum viable products (MVPs) at a days-to-weeks cadence, then handing the proven solution off to the Sr. Solutions Engineer for scale-up. The pattern is proven by AI-native companies — Anthropic, Palantir, OpenAI — and this role brings that model to GSK.This specific role sites in the Chemical Manufacturing & Control (CMC) area. This is the GSK function that turns a validated molecule into a reliably manufactured, quality-assured medicine; its mission is to get safe, effective, consistently manufactured medicines to patients, faster. Its current mission is to double New Product Introductions (NPIs).As a Senior Forward Deployed Engineer, you’ll be embedded in a team shaping how AI transforms GSK’s process development around the world. Most prototyping work is AI-augmented: AI coding assistants and multi-agent workflows handle the bulk of routine coding, freeing the FDE to focus on framing, judgement, and validation. The role works directly inside the customer’s business and emerges with working software and a defensible value hypothesis, not slideware. The FDE does not carry use cases through to long-term operations and partner with the Sr. Solutions Engineer is part of the role.This role will build agentic automation across the AI-native redesign of our process development in R&D. You will turn manual, repetitive workflows into agentic workflows covering data capture, analysis and experimental planning. You will work hand in hand with the data analytics team in process science and partner with the R&D Tech teams. You will foster decision making embedded inside the teams instead of wasting time in wider forums, to reduce time to impact. You bring deep, hands-on AI/engineering expertise and the judgement to turn ambiguous technical problems into shipped, production-grade systems, while mentoring the engineers around you.Key Responsibilities This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following: PoC / PoV / MVP DeliveryTake ownership of high-priority BU use cases from problem framing through to a working prototype, at days-to-weeks cadence, and form a defensible view on whether each should progress.Ship first production versions directly for use cases where the path is clear — before the Sr. Solutions Engineer takes them forward to scale.AI-Native EngineeringOperate AI agent workflows (planning, coding, testing, review, documentation) for autonomous prototype delivery — selecting the right level of automation for each engagement.Use AI coding assistants as the default mode of building; provide judgement, course correction, and validation.Customer Embedding & HandoffEmbed with BU teams — attend standups, understand the domain, prototype against real data and real workflows.Package proven use cases cleanly for the Sr. Solutions Engineer — working code, architecture rationale, open risks, and scaling concerns.Governance, Standards & CoachingBegin Code Orange, Responsible AI, and Accountability Report conversations during prototyping — so the productionisation team does not inherit governance debt.Contribute reusable agents, prompt templates, and reference architectures to the organisation’s pattern library after each engagement.Form and defend kill/continue recommendations at the end of each engagement — presenting clearly to BU and Enterprise AI leadership.Coach BU engineers on AI-augmented ways of working while embedded, building BU capability alongside delivery outcomes.Why You!We are seeking professionals with the following required skills and qualifications to help us achieve our goals: Strong Experience of full-stack or AI/ML engineering experience, including production deployments.Strong proficiency in Python and at least one of TypeScript/JavaScript, Go, or similar.Demonstrated ability to take ideas from sketch to working software at speed with R&D scientists as end users — startup, lab, or innovation-team background is ideal.Strong hands-on experience with agent frameworks and multi-agent orchestration, tool use and Model Context Protocol (MCP), and agent evaluation and tracing.Experience automating scientific or technical workflows with agents: data pipelines from lab and process systems, code generation for analysis, and human-in-the-loop review.Daily use of AI coding agents (Claude Code, GitHub Copilot, Databricks AI Assistant) as the primary mode of development.Preferred ExperiencePrior experience as a Forward Deployed Engineer at an AI-native company (Anthropic, Palantir, OpenAI, or similar), or as a Customer Engineer / Solutions Architect at a hyperscaler.Experience in a life sciences R&D or process development setting, working directly with scientists.Experience in regulated industries (pharma, healthcare, financial services) and familiarity with good practice regulations (GxP), General Data Protection Regulation (GDPR), and Sarbanes-Oxley (SOX).Experience partnering with data analytics, data science, or process science teams to turn analytical models into shared, reusable products.Track record of contributing reusable engineering patterns back to a broader team.EducationBachelor’s degree in Computer Science, Software Engineering, or equivalent practical experience. Master’s degree in Computer Science or related field is advantageous.Ready to apply?If this role excites you and matches your experience, we would love to hear from you. Please submit your application and a short note telling us why you want to join and what you would bring to this role. We look forward to hearing from you. If you need adjustments during the process, tell us and we will support you.(Please take a personal copy of the Job Description, as this will not be available online post closure of the advert)Closing Date: 10th November 2026Working PatternThis is a UK based hybrid role, with a min of 2/3 days a week onsite. Fully remote working is not available.Locations: 1) HQ Central London or2) Stevenage • This role can be temporarily be based at Stevenage location. However, the Company plans to relocate its offices to Ware, UK. The location of this role will therefore subsequently change to Ware, UK in accordance with timelines to be set by the Company. The relocation is currently proposed to take effect by early 2029.” #AGTech#LI-HybridWhat we valueYou are practical, inclusive and open to feedback. You bring technical understanding and strong empathy for users. You work in active voice and keep communication simple. You support colleagues and help teams make confident, evidence-based decisions. You want to grow your product and security skills while delivering outcomes that matter.What you will gainYou will join a supportive team that values clear communication and practical problem solving. You will have access to learning and development to grow both technical and leadership skills. Your work will support technology that enables critical work across the company and helps improve healthcare outcomes.SkillsAI Frameworks, Algorithm Optimization, Artificial Neural Networks (ANNS), Computer Programming, Deep Learning, Feature Engineering, Google Cloud Platform (GCP) for Machine Learning, Machine Learning Algorithms, Machine Learning Operations, Microsoft Azure Data and AI, ML Frameworks, Model Evaluation, Model Training, Model Validation, Performance Optimizations, Software Development Life Cycle (SDLC)Why GSK?Uniting science, technology and talent to get ahead of disease together.GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us at where you can also request a call.Please note should your enquiry not relate to adjustments, we will not be able to support you through these channels. However, we have created a Recruitment FAQ guide. Click the link where you will find answers to multiple questions we receiveImportant notice to Employment businesses/ AgenciesGSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. xrnqpay This capture of applicable transfers of value is necessary to ensure GSK’s compliance to all federal and state US Transparency requirements. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at SummaryLocation: UK – London – New Oxford Street; UK • Hertfordshire, • StevenageType: Full time

Business IntroductionGSK remains committed to achieving bold commercial ambitions for the future. Submit your CV and any additional required information after you have read this description by clicking on the application button. By 2031, we aim to deliver 40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centered on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems. Our diverse portfolio consists of vaccines, specialty medicines, and general medicines.Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges.Position SummaryGSK's Enterprise AI team builds AI solutions that prove value fast and scale to production. You will lead the Forward Deployed Engineering (FDE) function — the front of the Enterprise AI delivery pipeline that proves AI ideas with the business through PoCs, PoVs, MVPs and, where appropriate, first production versions, before handing proven solutions off to the Solutions Engineer for scale-up. This pattern is proven by AI-native companies such as Anthropic, Palantir and OpenAI, and this role brings that model to GSK. You will hold direct line management of the FDE team (Staff, Lead, Senior, and Forward Deployed Engineers), setting FDE strategy and engagement priorities, owning Director-level BU sponsor relationships, and representing Enterprise AI on FDE matters to GSK leadership — while continuing to contribute technically at the frontier of AI-augmented engineering, where humans steer and agents execute. Enterprise AI's credibility with the business depends on engineers who can land inside BU problems, prove value quickly, and hand off cleanly; you will build and lead the function that makes this happen.ResponsibilitiesThis role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:Lead the Forward Deployed Engineering function — strategy, structure, hiring, development, and standards for the function.Hire, mentor, and develop the FDE team — creating development paths from G8 through to G5.Set the standards for AI-native engineering practice within the function — agent workflows, prompt and pattern libraries, handoff hygiene.Own relationships with Director and Senior Director-level BU sponsors across business units that bring AI use cases to Enterprise AI.Take on the most strategic FDE engagements personally — the ones that set precedents for the function.Make and defend portfolio-level kill/continue decisions across FDE engagements with BU and Enterprise AI leadership.Coordinate with the Solutions Engineering and Operations Engineering functions on the delivery pipeline; represent FDE in Enterprise AI leadership forums.Influence vendor strategy and tooling choices for AI-native engineering practice within Enterprise AI.Ensure the FDE function operates within Code Orange, Responsible AI, and Accountability Report governance from the prototype stage onward.Provide regular reporting to Enterprise AI leadership on FDE function performance — engagement pipeline, outcomes, team development, and capacity.Why You?Basic QualificationWe are seeking professionals with the following required skills and qualifications to help us achieve our goalsPhD or master’s degree in computer science, Software Engineering, or equivalent practical experience.12 or more years of experience in software engineering and AI/ML engineering, with significant time leading senior engineering teams or functions.Demonstrated experience taking AI ideas from sketch to working software at speed, in customer-facing engineering roles.Strong technical depth in GenAI patterns: agents, multi-agent orchestration, RAG, and evaluation.Daily use of AI coding agents (Claude Code, GitHub Copilot, Databricks AI Assistant) as the primary mode of development.Experience hiring, mentoring, and developing senior engineering talent.Track record of representing engineering functions to senior business stakeholders.Hands-on experience with Openclaw/Hermes agents.Preferred QualificationIf you have the following characteristics, it would be a plusPrior leadership experience at an AI-native company (Anthropic, Palantir, OpenAI, or similar) — Head of Forward Deployed Engineering, Director of Solutions, or equivalent.Experience in regulated industries (pharma, healthcare, financial services).Experience setting AI engineering standards at organizational scale.Clinical development experience.#GSK-LISkillsA/B Testing, AI Workflow Integration, Algorithms, Back-End Development, Computer Programming, Database Management, Data Collection Methods, Data Security, DevOps, Front-End Development, Model Evaluation, Performance Optimizations, Scalable Architectures, Software Design, User Experience (UX) DesignWhy GSK?Uniting science, technology and talent to get ahead of disease together.GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us at where you can also request a call.Please note should your enquiry not relate to adjustments, we will not be able to support you through these channels. However, we have created a Recruitment FAQ guide. Click the link where you will find answers to multiple questions we receiveImportant notice to Employment businesses/ AgenciesGSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. xrnqpay This capture of applicable transfers of value is necessary to ensure GSK’s compliance to all federal and state US Transparency requirements. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at SummaryLocation: UK – London – New Oxford StreetType: Full time

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. In order to make an application, simply read through the following job description and make sure to attach relevant documents. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.Fin is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Fin Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by over 30,000 global businesses, Fin is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.What’s the opportunity?We’re hiring an Engineering Manager for our AI Models Infrastructure Team in the AI Group. The AI Models Infrastructure team builds and operates the foundational infrastructure that empowers our teams to train and run Fin's own AI models.This is a highly technical EM role • you’ll lead a team of expert engineers in a fast-evolving technical domain. In order to empower this team to be most effective, you will need prior experience in AI, and the appetite to continually invest in deepening your technical knowledge. Learn more about Fin's engineering culture at intercom.engineering, and more about Fin at .What will I be doing?You will:Lead a high-performing team building the platform and infrastructure that power Fin's AI capabilities.Magnify the team’s effectiveness, whether that means removing impediments, or finding ways to accelerate their progress.Support teams of ML Scientists and Engineers building AI powered capabilities.Plan, prioritize, and deliver high-impact roadmaps in partnership with the team’s most senior engineers, balancing delivery, quality, and innovation.Empower the engineers on the team to act with agency and maximize their impact.Expand your scope over time, potentially taking ownership of additional platform domains as the team and AI initiatives grow.What skills do I need?You must have:Experience leading infra or platform teams.Strong prior experience working as an engineer.Strong technical judgment and communication skills, enabling you to advocate for the team’s needsAdaptable leadership style suited to a group that will grow quickly, and change shape over time.Curiosity and enthusiasm for AI.Experience training ML models and operating them in production at scale is a significant advantage, but not a hard requirement. We will invest in EMs with a deep technical background, and a strong appetite to learn the domain.Nice to haveExperience training ML models and operating them in production, at scale.#LI-HybridUnleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at /careers. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. xrnqpay The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. You can get further details about the nature of this opening, and what is expected from applicants, by reading the below. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.What's the opportunity? Principal Engineers at Fin have the opportunity to lead the definition and execution of key strategic initiatives.You will work autonomously and be accountable for strategic execution in part of the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Group Engineering Managers on technical strategy and leadership.Learn more about our engineering culture at intercom.engineeringWhat will I be doing? As an experienced engineer you will:Have a mastery of domain knowledge and work as a leader within the R&D org to drive key strategic projects.Provide assessments of project progress, risks and challenges to engineering leadership to help guide resource allocation and prioritisation.Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.Play an active role in hiring, mentoring and career development of other engineersRaise the bar for technical standards, performance, reliability, and operational excellenceWhat skills do I need? Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve createdSignificant, demonstrated impact that your work has had on the product and/or the teamsDeep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)You will have experience with Distributed systems2+ years of experience as the primary technical leader for a teamExperience collaborating directly with technical leaders, product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.Unleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at /careers. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. xrnqpay The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.What's the opportunity?We’re looking for Senior+ AI Infrastructure Engineers to build the systems that train and serve Fin's next generation of AI products.Fin is an AI company that builds from the GPU all the way up to a user agent that resolves millions of customer service queries a month. You’ll join a small, highly technical team working at the cutting edge of modern AI infrastructure. The AI Infra team built the training pipelines and runs the inference for custom models like Fin Apex, which outperforms frontier models in customer service tasks, and is the foundation of the AI Group's full stack approach to AI.We’re particularly interested in engineers who have:A track record of working on model training or model inference at scale, or on low‑level GPU coding (e.g. CUDA, Triton). Experience with one is great, multiple is even better.What will I be doing?As a Senior AI Infrastructure Engineer focused on model training and inference, you will:Implement and scale training pipelines for large transformer and LLM models, from data ingestion and preprocessing through distributed training and evaluation.Build and optimize inference services that deliver low‑latency, high‑reliability experiences for our customers, including autoscaling, routing, and fallbacks.Work on GPU‑level performance: tuning kernels, improving utilization, and identifying bottlenecks across our training and inference stack.Collaborate closely with ML scientists to implement cutting edge training and inference methods and bring them to production.Play an active role in hiring, mentoring, and developing other engineers on the team.Raise the bar for technical standards, reliability, and operational excellence across Fin's AI platform.Profile we’re looking for:These are indicative, not hard requirementsWe’re looking to hire Senior+ AI Infrastructure Engineers. You’re likely a great fit if:You have 5+ years of experience in software engineering, with a strong track record of shipping high‑quality products or platforms.You hold a degree in Computer Science, Computer Engineering, or a related field (or you have equivalent experience with very strong fundamentals).You have hands‑on experience with one or more of the following:Model training (especially transformers and LLMs).Model inference at scale (again, especially transformers and LLMs).Low‑level GPU work, such as writing CUDA or Triton kernels.Comfortable working in production environments at meaningful scale (traffic, data, or organizational).You communicate clearly, can explain complex technical topics to different audiences, and enjoy close collaboration with both engineers and non‑engineers.You take pride in strong technical fundamentals, love learning, and are willing to invest in your own development.Have deep knowledge of at least one programming language (for example Python, Ruby, Java, Go, etc.). Specific language experience is less important than your ability to write clean, reliable code and learn new stacks quickly.Bonus skills & attributesNone of these are required, but they’re nice to have:Experience at AI native companies that train and/or run inference for their own models (e.g. modern AI labs or AI‑native product companies).Experience running training or inference workloads on Kubernetes.Experience with AWS or other major cloud providers.Production experience with Python in ML or infrastructure contexts.Demonstrated passion for technology through personal projects, open source, meetups, or publishing content about your work and learnings#LI-HybridUnleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at /careers. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. xrnqpay The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. You could be just the right applicant for this job Read all associated information and make sure to apply. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.What's the opportunity? The Research, Analytics & Data Science (RAD) team turns insight into action. We uncover customer, product, and business insights and translate them into tools and decision systems embedded directly into GTM workflows.AI has unlocked an entirely new generation of internal tools for our GTM teams. We’re evolving from static dashboards to LLM and agent-powered workflows that do the work: auto-researching accounts, summarizing prior interactions, drafting personalized outreach, flagging renewal risk, and assembling decks and docs • enabling Sales and Success to focus on high-value conversations.The RAD team partners closely with GTM Systems to define problems, solutions, and measure impact, • from prototype to production.This is a high-ownership role for someone who thrives in ambiguity, is energized by solving complex real-world problems, and is motivated by seeing their work translate into tangible business impact.What will I be doing? Design, evaluate, and ship AI-powered internal tools for GTM use cases, • including account research & summaries, next-best-action recommendations, renewal propensity, pipeline risk detection, QBR/autobrief generation, and post-call summarization & follow-ups.Work end-to-end: Own the full lifecycle, from problem definition and data modeling to building production-ready tools, including writing Python backends and React frontends.Prototype fast, ship to learn: Rapidly build with users, then productionize quickly to iterate and deliver impact.Instrument for adoption and outcomes: Define success through real usage and measurable business impact (e.g., improved win rate, conversion, expansion).Evangelize and enable: Document playbooks, run enablement sessions, and help leaders operationalize new tooling across teams.What skills do I need? Proven track record of applied data science with measurable GTM impact, • you’ve shipped models or tools that moved metrics like conversion, cycle time, or retention.LLM/ML application experience, • familiarity with RAG, prompt and tool design, vector search, evals and have leveraged AI for development.Excellent SQL skills and fluency in Python or R, with experience applying analytical and statistical methods to business problems.Experience with orchestration tools (e.g., DBT, Airflow) for deploying reliable data workflows.Strong communication and empathy, • ability to translate complex data concepts for non-technical stakeholders.Collaborativeproduct mindset- comfort working closely with Sales and Success teams to turn ambiguity into clear deliverables.#LI-HybridUnleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at /careers. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. xrnqpay The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

LondonProduct & Technology – Tech Leadership /Perm Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below. • Full-time /HybridMOO brings brands to life in a sustainable way, with a range of remarkable print and merchandise products. We combine design, technology, manufacturing and service, so that people can connect in memorable ways. Not online but out there, in real life.We started in 2004. Since then we’ve built an award-winning and much-loved brand, with customer satisfaction and Trustpilot ratings that make most businesses want to give up and hire an army of review bots. We’ve got half a million customers, mostly small and medium businesses in North America, the UK, and Europe – businesses that, like us, get all excited about putting something real and beautiful into people’s hands. Does that make us nerds? Probably, and we’re ok with that. We’ve been given the highest business award in Britain, ‘The Queen’s Award for Enterprise’. Backed by venture capital, we’re part of Tech Nation’s ‘Future Fifty’, recently passing $1bn in lifetime revenue, and featuring in the Guardian’s top 10 UK start-ups list. Ok, we’ll stop bragging now.Today, we’re more than 400 people with our global HQ in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA, as well as East Providence, RI and Denver, CO and with our most recent office expansion in Cape Town South Africa.MOO's engineering teams span the physical and digital worlds. Every order we take is manufactured after it is paid for, so the journey from "buy" to "delivered" runs through a factory as well as a database. That is true of the storefront, our design and customisation tools, cart, checkout and payments, business accounts, and equally true of order orchestration, manufacturing, fulfilment, shipping and the tooling our Customer Service and Operations teams use. The problems worth solving here run the length of that journey, and the hardest ones are usually the ones that cross it.As we scale, we're bringing together two ecommerce platforms while also experimenting with our customers' browsing experiences to support growth. On the other side of the order, we're consolidating tooling for Customer Service and Operations, improving data visibility across the order journey, integrating new carriers, and increasing manufacturing capacity while protecting customer experience and margin. We're also changing how we build, with AI-assisted development now part of everyday engineering practice here.You'll partner closely with engineering teams across our entire ecosystem, product leadership, and our Platform group, to deliver a coherent, scalable architecture and unblock cross-team delivery.Bring deep technical leadership across MOO's ecommerce ecosystem, from storefront and checkout through to delivered. You'll support in setting the architectural direction for that journey and enable multiple teams to move quickly and efficiently.Balance essential scaling of today's systems with an iterative migration away from legacy components. Define contracts, events and guardrails that make our ecosystem observable, resilient and cost-efficient. Set the standard for how we use AI-assisted development, so we get the speed without lowering the quality bar. Translate operational requirements from Operations and Customer Service, and commercial requirements from Product and Trading, into pragmatic platform improvements.You'll work with our engineering team, who are largely based in the UK, and with stakeholders at our manufacturing facilities in East Providence, Rhode Island and Dagenham, London.Senior IC role reporting into senior leadership (VP of Technology). Scope spans multiple teams across ecommerce and post-purchase, partnering closely with Product leadership and Platform and Architecture peers to help drive what the future of MOOs systems look like. *Travel to our East Providence facility a couple of times a year • ( we are able open to findingalternatives with anyone for whom that travel is not workable)ResponsibilitiesDomain leadership and technical strategy: Work with other engineering leaders to define the architectural roadmap across the whole order journey, spanning storefront, design and customisation tooling, checkout and payments, order orchestration, manufacturing (IMFG, our manufacturing execution system, and our Tulip shop-floor apps), fulfilment, shipping and Customer Service tooling.Scale and reliability: Lead cross-team initiatives that increase throughput and reduce cost-to-serve. Get us through peak trading without heroics, from traffic spikes at the front of the funnel through to production release at the back, and make sure we know in advance what would break first. Improve observability and operability across the flow from "buy" to "delivered", reducing "where is my order" contacts and manual interventions.AI-assisted development: Set the standard for how engineers across your estate use AI tooling day to day. Work with Security, Legal and Platform to define guardrails on review, testing and security, decide where these tools genuinely help and where they do not, and raise the practice of the teams around you rather than only your own.Data and tooling coherence: Assist in enabling a 360-degree order view and actioning capabilities for Customer Service and Operations by standardising data pipelines and surfacing the right aggregates in [our developer portal / Backstage] and related tools.Governance, facilitation and mentorship: Mentor Staff and Senior Engineers across all of the engineering department. Facilitate design reviews, hackathons and workshops, resolve technical conflicts, and align stakeholders on pragmatic, high-impact solutions.About youWe do not expect one person to arrive with all of this. If you recognise yourself in most of it, we would like to hear from you.Proven track record shaping architecture and delivery for complex ecommerce estates at scale, ideally including some combination of storefront and checkout, order orchestration, manufacturing or fulfilment, shipping, returns, and Customer Service tooling. Real depth in one part of that journey and credible breadth across the rest.Expert at designing service and event contracts, data flows and reliability patterns that enable multiple teams to ship safely and quickly.You have taken systems through peak trading, or an equivalent step change in volume, and can tell us what broke and what you changed as a result. Written, drawn or talked through, whichever suits you.A considered view on where AI-assisted development earns its place in professional engineering and where it does not, and an interest in how a team adopts it well rather than only how you use it yourself.Able to align Operations, Customer Service, Product and Engineering, resolve technical disagreement, and translate architecture into measurable business impact. Used to working with teams in more than one time zone.Able to balance migration with tactical scaling work in live systems.Nice To Have'sExperience with manufacturing execution systems, batching and scheduling algorithms, and warehouse or dispatch integrations.Prior work migrating ecommerce platforms and improving Customer Service agent experience through unified data and the ability to act on it.Experience of B2B or multi-tenant commerce, where an administrator buys on behalf of an organisation against controlled templates and budgets.Hands-on experience introducing AI-assisted development across an engineering organisation, including the parts that went wrong.Outcomes you will driveEcommerce performance and reliability: storefront and checkout stay fast and available through peak, and teams can change conversion-critical paths without fear.Reliability and flow: uptime and lead-time accuracy across the whole order journey, from checkout availability through to delivery.Peak readiness: we trade without heroics throughout the year, and we know in advance what would break first.Faster and cheaper dispatch through automated carrier integrations and improved lead-time logic.Higher manufacturing throughput via robust batching, scheduling and performance improvements in IMFG and Tulip apps.Coherent architecture and data model across the order journey that accelerates migration while stabilising today's operations.Faster delivery through AI-assisted development, with no loss in the quality of what we ship.What’s it like to work at MOO? MOO’s the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success – while also recognising the importance of a healthy work/life balance.That’s why we offer 25 days holiday rising by one day for each year here (for 5 years), a matched pension scheme, and paid parental leave. We’ll offer you private healthcare, life insurance, a season ticket loan, and a cycle to work scheme. We also offer flexible work schedules with hybrid and remote working for certain roles as well as a Work From Anywhere program.Diversity StatementWe are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesn’t discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class.As a design and technology company we have a desire and a responsibility to build a business that represents the world around us. So we strive to create a values-driven, purposeful and highly empowered organisation that we are all proud to work for. And we are committed to continuous investment in building an open and inclusive environment, welcoming a diverse audience of candidates who see themselves working and thriving at MOO. Therefore, we’d like to invite you to complete this optional survey to help us evaluate our inclusion and diversity efforts. Completing this form is entirely voluntary and if you decide not to it won’t in any way affect your job application. We keep the information separate from your application and it is kept secure and confidential, it is only used to better our inclusion and diversity efforts. By submitting this information, you consent to MOO's processing of it for these purposes.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. xrnqpay Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Who we areFlagstone is one of Europe's leading cash deposit marketplaces. If your skills, experience, and qualifications match those in this job overview, do not delay your application. Our clients open one account and gain access to 400+ deposit accounts from 70+ banks and building societies. Our clients span individuals, business leaders, charities, entrepreneurs, and guardians of family wealth.We've been profitable for three consecutive years. In March 2024 we secured a 108 million investment from Estancia Capital Partners, bringing total funding raised to 150 million alongside OMERS Ventures and Kindred Capital. We're now around 400 people.Our strategy is to broaden our client base across upper-affluent individuals and UK SMEs, extend our product line, and establish Flagstone as a well-known direct-to-consumer brand.The RoleWe are looking for a senior, commercially minded Head of Salesforce & Client Engagement Platforms to own and design the platforms that power our CRM, client service, and engagement capabilities. Salesforce is one of our most strategic platforms, and teams across the business rely on it to hit their goals. A big part of this role is working with our executive and senior leadership teams to balance competing priorities, make clear calls on what matters most, and set the direction for where our platforms go next.You will turn the strategies set by our business leaders, including our CRM strategy, into platform capabilities that help our commercial and service teams succeed.Our core platform is Salesforce, supplemented by best-of-breed support, telephony, communication, and engagement tools. We choose the right tool for each job rather than relying on a single vendor.There's a big opportunity ahead. We want to build a real-time, 360 view of every client, so we can give them timely, relevant information across email, SMS and our other channels. Getting there is complex, covering vendors, architecture, data and design, and this role will own the long-term view of how we get there, with AI at the centre.You will lead a multidisciplinary team, with a strong focus on AI and agent-based automation. In your first year, you'll set a clear multi-year roadmap, earn the trust of leaders across the business, and deliver measurable gains through AI and automation.What you'll ownStakeholder Leadership & Prioritisation: Build trusted relationships with leaders across Sales, Marketing, Operations, Client Services, Product, and CRM and Digital, including members of our executive and operating committees. Balance competing requests, agree delivery priorities with senior leadership, and hold a clear line on what gets done and why.Strategy & Roadmap: Shape the long-term platform strategy, roadmap, and performance metrics for Salesforce and the wider CRM, client service, and engagement stack, working in close partnership with our technology leadership. Make build, buy, or integrate decisions in line with business strategy.Platform Architecture & Design: Act as the design authority for Salesforce and the wider engagement stack. Own the target architecture, org strategy, data model, and security model, and set the design standards and best practices that the team and delivery partners follow, including environment strategy, DevOps, and release management. Review and approve significant solution designs so the platform scales, performs, and stays easy to maintain.Client Service & Engagement: Own our client service and engagement tools, including telephony and chat channels, and AI-led support platforms, and make sure they work with the CRM to give clients a consistent experience.Platform Governance: Build and enforce a governance framework to prioritise change requests, manage technical debt, keep the platform stable, and ensure data security, data quality, and compliance with GDPR and our regulatory obligations, including Consumer Duty.Data & Integration: Own the integration architecture so client data flows reliably between Salesforce, our support tools, and our core systems, giving teams a single view of the client.Vendor & Budget Management: Own the platform budget and manage vendor relationships, contracts, and performance, including third-party risk oversight.Team Leadership: Lead and develop a team of architects, developers, administrators, configuration experts, and automation and AI specialists.Value Realisation: Report on platform performance, user adoption, return on investment, and roadmap milestones to the C-suite.AI Transformation: Define and deliver AI-enabled platform capabilities, including agent-based automation, across our CRM, service, and engagement technology.What you'll bringSenior Stakeholder Management: A track record of building trust with the C-suite and senior leaders, balancing competing priorities across the business, and challenging requirements constructively. You're comfortable holding your ground and bringing technical and commercial teams together around a shared direction.Experience: Significant experience designing, owning, or leading enterprise-scale Salesforce platforms in a commercial or tech-enabled business.Architecture & Platform Design: Experience designing and setting up enterprise Salesforce orgs, including data and security models, integration patterns, multi-cloud architecture, and environment and release management. A clear view of what good looks like on Salesforce, with a track record of setting design standards and best practice, and of fixing platforms that were poorly designed.Strategic Track Record: Proven success in defining and delivering a multi-year platform strategy and roadmap for CRM, service, or engagement technology, with measurable business outcomes.Functional Depth: Deep knowledge of Salesforce across multiple clouds, and experience with other CRM and customer service platforms such as Microsoft Dynamics, HubSpot, and Zendesk. Experience with AI-led CX tools such as Lorikeet is a strong advantage.AI & Automation: Experience delivering AI and agent-based automation in customer service or engagement settings, including the controls needed to protect customer outcomes.Commercial & Service Acumen: Strong grasp of commercial and client workflows, such as partner and pipeline management, onboarding, retention, and service journeys, and how platform choices, including telephony, affect agent productivity and customer outcomes.Leadership & Governance: Proven experience managing internal technical teams, vendors, budgets, and change programmes in an agile environment.How we reward you:At Flagstone, the benefits extend beyond false gifts like “fruit and snacks”. Instead, we invest in your health, wealth, and professional development. Here’s a selection of our benefits:Hybrid working • Spend at least 1 day a week with your team in our collaborative London officeCompetitive bonus scheme, • designed to reward and recognise high performanceFlexible benefits budget, • a pot to fund meaningful benefits for you, whether it's hormone or fertility testing, cancer screening, neuro-diversity coaching or something that matters for you.A range of salary sacrifice options to help you make tax efficient savings on electric cars, nursery schemes, home and tech goods.Around the World scheme, • 3 months work from anywhere schemeMental wellbeing support – Access therapy and mental health sessions through SpillLearning and development – 1,000 personal development budget to help you grow in your role.Private health care, • Enjoy all the benefits AXA has to offer, including reduced gym memberships and medical history disregardedMedical cash plan, • To help you with the costs of dental and optical expensesLife insurance and Income Protection- four times your annual salary for peace of mindMatched pension contributions up to 5%25 days holiday, • plus bank holidays, well-being days and volunteering daysEnhanced Parental Leave – enhanced maternity, paternity and adoption pay. All are welcome.At Flagstone, we’re assembling a diverse team that defies our industry’s norms. xrnqpay Think this role could suit you? We encourage you to apply, no matter your background.LocationLondon OfficeEmployment TypeFull timeLocation TypeHybridDepartmentEngineering

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. You could be just the right applicant for this job Read all associated information and make sure to apply. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.We’re looking for a Senior Product Manager to join our team and help shape the future of business messaging and AI-powered customer engagement. This is a career-defining opportunity to lead a world-class team of engineers, designers, and researchers to deliver products that touch millions of people every day.What will I be doing?Be responsible for a significant product area or leading an important project.Deeply understand the customer problems you’re tackling through research, data, and direct customer interactions — then frame those problems clearly for your team.Manage the roadmap; defining what should be built, when and why • and communicate it to generate alignment and excitement. Collaborate with engineers and designers to imagine, build, and ship solutions, from bold future visions to small, focused iterations.Leverage AI to increase your own efficiency, accelerate product development, and multiply your team’s impact. Evaluate impact through quantitative and qualitative measures, both in beta and after full release.Own and maintain the quality of your product area, ensuring every release delivers world-class software.Collaborate with peers across the business to ensure we deliver products with clear GTM strategy and execution, getting hands on wherever necessary to ensure we deliver. Be a leader in your team or projects by role-modelling our company values and R&D principles. What skills do I need?There is no minimum years of experience for this role. We’re interested in your impact, drive, and potential. Instead of years, we’ll be looking for evidence that you’ve applied and grown these skills: Sharp Customer Focus & Problem Framing • able to independently understand, define and articulate complex customer problems and opportunities using data analysis and qualitative inputs. Compelling Roadmaps, • define the roadmap of features, products or areas of focus for your given area, communicating what, when and why to generate excitement with customers and the teamExcellent Product Judgment, • skilled at balancing customer needs, business impact, and technical constraints to define, advocate for, and deliver the right product.Build World-Class Product, • able to deeply collaborate with engineering and designers to quickly ship effective solutions. But, also able to independently accelerate the process leveraging AI.AI Tech • Able to understand AI systems and LLMs, assess feasibility and trade-offs, and make informed product decisions in close collaboration with engineering.Technical fluency, • Comfortable engaging with engineers and customers on the modern tech stack — from APIs and SaaS infrastructure to low-code tooling and system architecture.Outcome Oriented, • define, fight for and share progress against the customer and business impact of your product area or project. Leadership • Excellent communicator. High ownership. Ability to influence and drive alignment. #LI-HybridUnleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at /careers. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. xrnqpay The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

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Job Role: Customer AI EngineerTeam: Song AI & Data – AI & Modelling Craft, UK&ILocation: London / ManchesterCareer Level: Consultant (L9)We AreAccenture Song accelerates growth and value for our clients through sustained customer relevance. Is this your next job Read the full description below to find out, and do not hesitate to make an application. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate efficiently and sustainably through the unlimited potential of imagination, technology and intelligence.Visit us at: The TeamWithin Accenture Song sits AI & Data, the practice that builds the data-led intelligence behind the customer work. Song AI & Data helps organisations unlock value from data, analytics and AI by creating more relevant, personalised and effective customer experiences. Our expertise spans customer insight, data strategy and platforms, advanced analytics, performance optimisation, and AI (including generative AI and agentic AI) transformation.You will join the Song AI & Data UK practice, within the AI & Modelling Craft: a community of data scientists, AI engineers, modellers and solution architects focused on applying AI, machine learning and advanced analytics to solve customer and growth challenges. Our teams work across the full lifecycle, from identifying opportunities and designing solutions through to building, deploying and operating AI products that deliver measurable business value.The RoleAs a Customer AI Engineer, you will design, build and deploy machine learning, generative AI and agentic AI solutions that help our clients better understand, serve and grow their customers. This is a hands-on engineering role where you will work across the full delivery lifecycle, from understanding the business problem and shaping the solution through to deployment, monitoring and continuous improvement.Your work could include building a retrieval-augmented generation solution that helps customer service agents access the right information, developing an agentic workflow that automates campaign planning and optimisation, productionising recommendation and personalisation models, or creating customer intelligence solutions that power segmentation, propensity, next-best-action and decisioning capabilities.You will work in multidisciplinary teams alongside data scientists, architects, engineers and client stakeholders. The problems you work on will often be ambiguous at the outset, requiring you to test assumptions, experiment quickly and iterate towards solutions that are scalable, reliable and ready for production.This role requires strong technical curiosity and a builder mindset. You will be expected to stay current with developments in machine learning, generative AI and agentic systems, while applying sound engineering principles to create solutions that are secure, maintainable and effective in real-world environments.You will also work directly with clients, helping them understand how AI solutions work, what value they can create and the practical considerations involved in deploying them successfully. Whether building a personalisation model, deploying a customer service agent or creating a new customer decisioning capability, your focus will be on delivering measurable customer and business outcomes.What You Will DoDesign, build and deploy AI-powered tools, services and applications end to end, from problem definition through to live service and iteration.Develop generative AI solutions using prompt and context engineering, coding, retrieval-augmented generation, fine-tuning and applying evaluation techniques.Implement and optimise agentic AI workflows and multi-step reasoning pipelines, integrating them with enterprise systems and data sources.Build, train, evaluate and deploy machine learning models, and define the approach for running and monitoring them in production.Break complex problems into smaller, testable components, and balance speed of experimentation with security, robustness and maintainability.Run experiments to test new approaches and techniques, and apply what you learn to the solutions you are building.Translate business problems into AI solutions with clear and measurable value, and communicate technical concepts to client stakeholders and non-technical audiences.Document patterns and build reusable assets and best practices that can be applied across the AI & Modelling Craft.Contribute to capability building and knowledge sharing across the Song AI & Data practiceWhat’s In It For YouOur Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as:25 days of leave per year plus 3 extra volunteering days for charitable work of your choice.Family-friendly and flexible work policies.Attractive pension plan with financial wellbeing support and resources.Private healthcare insurance plan and Mental Wellbeing support.Employee Assistance Programme, Career Development and Counselling.A range of generous Parental Leave offerings.#LI-EUSNGCR01About AccentureAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services, creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.Visit us at Equal Employment Opportunity StatementWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.What We Are Looking ForProduction generative AI experience. Experience delivering generative AI and LLM-based solutions into production environments, rather than experiments and proofs of concept alone. You have hands-on experience with current LLM tooling such as Claude, GPT or Gemini.Advanced Python and software engineering. You write clean, production-grade code rather than scripts, with a good working knowledge of object-oriented design, asynchronous processing, packaging and automated testing.Generative AI and agentic development. Practical experience with prompt engineering, retrieval-augmented generation pipelines, context management, embeddings and vector databases, and with agentic frameworks such as LangChain, LangGraph or AutoGen.Customer domain expertise. Experience applying AI to customer growth, personalisation, marketing, commerce, sales or service challenges. You can engage confidently in discussions about customer and business challenges and understand how AI creates measurable value for both customers and organisations.Machine learning foundations. Experience developing, training, evaluating and deploying machine learning models, and understanding when a traditional model is a better answer than an LLM.Backend and cloud engineering. API and microservices development using FastAPI or equivalent, and experience deploying and managing AI and machine learning workloads on Azure, AWS or GCP.Engineering discipline and MLOps. Version control, CI/CD pipelines, model versioning, and monitoring solutions once they are running in production.Delivery track record. Demonstrated end-to-end delivery, from problem definition through to a deployed and improved solution. You are comfortable working with incomplete requirements and can create clarity through the work itself.Communication and collaboration. Strong analytical and problem-solving skills, the ability to explain technical concepts to senior client stakeholders, and fluency in English working in global, cross-functional teams.Preferred:Experience applying AI to customer, marketing, commerce, sales or service challenges.Experience with natural language processing, computer vision or multimodal AI models.Knowledge of Responsible AI, guardrails and safety practices in production environments.Familiarity with Snowflake, Databricks or similar data platforms.Consulting or client-facing delivery experience. xrnqpay A bachelor’s or master’s degree in computer science, data science, engineering or a related field.

Company DescriptionWe Elevate. Do not pass up this chance, apply quickly if your experience and skills match what is in the following description. Digitally. SQLI is a European leader in digital transformation and customer experience, helping major international brands drive growth through technology. From strategy to implementation, we design and deliver high-performance architectures and engaging digital experiences by combining advanced technologies, proven methodologies, and deep technical expertise. With 2,200 people across 12 countries, we’re looking for passionate individuals who share our values: Creative Spirit, Commitment, and Forward Thinking. Job DescriptionThe Senior AI Consultant supports clients in modernising their organisations through AI by conducting in-depth analyses of complex needs and proposing strategic solutions grounded in benchmarks, evidence, and operational reality. Drawing on AI expertise and consulting experience, you enrich recommendations, challenge stakeholders to think harder about the problems worth solving, and guide teams through the change that AI adoption demands. You formalise high-quality deliverables, evaluate the medium- and long-term impact of what you recommend, and ensure clients are satisfied with both the journey and the outcome. This role is client-facing. In most AI engagements you will be the senior SQLI voice in the room, supported by architects and engineers from across the Data & AI service line and the wider SQLI group. You will work closely with the Service Line Manager on offer development and with solution architects on solution design. You will also help shape the practice itself. New accelerators, points of view, and reusable IP come out of the work you do with clients. We want someone who treats that as part of the job, not a side project. What you will do Conduct in-depth analysis of client needs and context, identify where AI delivers real value, and challenge stakeholders to develop solutions that address the actual problem rather than the surface symptom Design, formalise, and propose AI solutions based on benchmarks, evidence, and feedback, with a credible path from business objective to measurable outcome Advise clients on strategic and operational decision-making, assessing the medium- and long-term impact of AI adoption on their organisation, operating model, and commercials Lead AI workshops, presentations, and pitches with senior client stakeholders, including non-technical audiences Support change management around AI adoption, lead working groups, ensure skills transfer to client teams, and promote buy-in across the organisations we work with Shape commercial proposals together with the Service Line Manager, contributing the technical and solution narrative across the full sales-to-delivery cycle Work with solution architects and engineering teams to validate technical feasibility and shape solution architectures at a level you can defend in client conversations Help shape new AI offers, accelerators, and reusable assets for the practice, and contribute to the internal promotion of SQLI’s AI capability Ensure quality of deliverables, meet deadlines, and maintain a close advisory relationship with clients beyond individual engagements QualificationsMust have Demonstrated experience advising enterprise clients on AI, with a portfolio of engagements you can speak to in depth Strong client focus, with the ability to understand business objectives, KPIs, and operational context, and plan strategies that connect AI capabilities to measurable outcomes Solid understanding of the full sales-to-delivery cycle in a consulting or agency setting Excellent communication skills, able to explain technical concepts to non-technical audiences and adapt the message to the room AI-first working style. You use AI tools (Claude in particular, also ChatGPT and others) daily to brainstorm, research, generate, and accelerate your own work, while staying in control and challenging the output when it is wrong Practical understanding of Claude Code, Cowork, plugins and skills, MCP connectors, and what an AI agent actually is and is not Technical background sufficient to discuss enterprise architecture, integrations, and data flows at a senior level, even if you are not the deepest technical voice in the room Working understanding of how AI delivers value in the enterprise and where it fails, across delivery acceleration, customer-facing applications, and agentic workflows Native-level English fluency, both spoken and written Eligible to work in the United KingdomNice to have Background from an e-commerce agency, or from an AI, agentic, or workflow automation consultancy Track record of identifying and optimising business operations and workflows using AI Strong presentation craft, including the ability to create engaging slides, diagrams, and visual narratives Experience contributing to or co-authoring commercial proposals, particularly outside the standard day-rate model (packaged, subscription, outcome-based) Experience shaping practice IP: accelerators, points of view, methodologies, reusable assets Working French Additional InformationHow we will work together You will report into the Data & AI service line leadership. You will work alongside architects and engineers across the Data & AI service line and the wider SQLI group, and contribute to the International AI community. There is real scope to shape the role over the next twelve months, including progression to Principal level as the practice scales. xrnqpay How to apply Send a short note covering: One or two AI engagements you have shaped, what the business problem was, and how you measured success A view on where you think enterprise AI delivers real value today and where the hype exceeds the reality Your notice period and earliest start date Why you’ll love working at SQLI?A flexible remote working policy: 3 days per weekContinuous learning opportunities and certifications to support your developmentPersonalised support: career follow-up, diverse projects, and strong team collaborationRegular rituals: internal communications on tech and AI topics, internal events, and meet-ups SummaryType: Full-timeFunction: Information TechnologyExperience level: AssociateIndustry: Information Technology And Services

Senior, Forward Deployed Engineer (Digital Twin & Optimization)About GSK Enterprise AIEnterprise AI is GSK’s centre of gravity for applied artificial intelligence. Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully. We pair forward deployed engineers and full-stack engineers with scientific, clinical, and business teams to build AI products that get used — not pilots that get archived. We work fast, ship in production, and measure ourselves on outcomes that matter to patients.GSK is a global biopharma company with a purpose to unite science, technology, and talent to get ahead of disease together. We are committed to building a diverse and inclusive team — we welcome candidates from all backgrounds and underrepresented groups in technology, science, and pharma.Position SummaryGSK’s Enterprise AI team builds AI solutions that prove value fast and scale to production. The Forward Deployed Engineer (FDE) is the engineer GSK sends in to find out whether an AI idea will work — embedded with business unit (BU) teams, proving ideas through proofs of concept (PoCs), proofs of value (PoVs), and minimum viable products (MVPs) at a days-to-weeks cadence, then handing the proven solution off to the Sr. Solutions Engineer for scale-up. The pattern is proven by AI-native companies — Anthropic, Palantir, OpenAI — and this role brings that model to GSK.This specific role sites in the Chemical Manufacturing & Control (CMC) area. This is the GSK function that turns a validated molecule into a reliably manufactured, quality-assured medicine; its mission is to get safe, effective, consistently manufactured medicines to patients, faster. Its current mission is to double New Product Introductions (NPIs).As a Senior Forward Deployed Engineer, you’ll be embedded in a team shaping how AI transforms GSK’s process development around the world. Most prototyping work is AI-augmented: AI coding assistants and multi-agent workflows handle the bulk of routine coding, freeing the FDE to focus on framing, judgement, and validation. The role works directly inside the customer’s business and emerges with working software and a defensible value hypothesis, not slideware. The FDE does not carry use cases through to long-term operations and partner with the Sr. Solutions Engineer is part of the role.This role will build in-silico process models and digital twin capabilities to foster the process development of molecules. You will work on foundation models, platform fitness models and tech transfer twins, plus scenario planning and scheduling optimization. You will still build models yourself, with a platform mindset: platform models and end-to-end solutions, not point solutions. Process modelers remain the process experts and co-own the models. You bring the AI modeling and engineering that makes building, deploying and using models 10x more efficient. You bring deep, hands-on AI/engineering expertise and the judgement to turn ambiguous technical problems into shipped, production-grade systems, while mentoring the engineers around you.Key Responsibilities This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following: PoC / PoV / MVP DeliveryTake ownership of high-priority BU use cases from problem framing through to a working prototype, at days-to-weeks cadence, and form a defensible view on whether each should progress.Ship first production versions directly for use cases where the path is clear — before the Sr. Solutions Engineer takes them forward to scale.AI-Native EngineeringOperate AI agent workflows (planning, coding, testing, review, documentation) for autonomous prototype delivery — selecting the right level of automation for each engagement.Use AI coding assistants as the default mode of building; provide judgement, course correction, and validation.Customer Embedding & HandoffEmbed with BU teams — attend standups, understand the domain, prototype against real data and real workflows.Package proven use cases cleanly for the Sr. Solutions Engineer — working code, architecture rationale, open risks, and scaling concerns.Governance, Standards & CoachingBegin Code Orange, Responsible AI, and Accountability Report conversations during prototyping — so the productionisation team does not inherit governance debt.Contribute reusable agents, prompt templates, and reference architectures to the organisation’s pattern library after each engagement.Form and defend kill/continue recommendations at the end of each engagement — presenting clearly to BU and Enterprise AI leadership.Coach BU engineers on AI-augmented ways of working while embedded, building BU capability alongside delivery outcomes.Why You!We are seeking professionals with the following required skills and qualifications to help us achieve our goals: Strong full-stack or AI/ML engineering experience, including production deployments.Strong proficiency in Python and at least one of TypeScript/JavaScript, Go, or similar.Strong awareness of the main process modeling approaches (mechanistic and first-principles models, hybrid models, data-driven and ML models, and process simulation), enough to work with process modelers, understand what each approach needs, and spot where AI can make it 10x more efficient. Deep experience in building mechanistic models is not expected.Strong AI modeling skills, including model identification: identifying, selecting and calibrating the right model structure from process data, for example with surrogate models, AutoML and agents that assist modelers.Proven ability, as a forward deployed engineer, to take a digital twin or optimization MVP end to end, from problem framing to a working, deployed and commercial-ready solution with the scientists and modelers. This role does not own an ML engineering platform.Strong experience in optimization and scenario planning: linear and mixed-integer programming, constraint solvers, scheduling optimization, and simulation-based what-if analysis.Hands-on experience with GenAI patterns (agents, multi-agent orchestration, evaluation) and enough machine learning operations (MLOps) and model serving to ship an MVP to production.Daily use of AI coding agents (Claude Code, GitHub Copilot, Databricks AI Assistant) as the primary mode of development.Preferred ExperiencePrior experience as a Forward Deployed Engineer at an AI-native company (Anthropic, Palantir, OpenAI, or similar), or as a Customer Engineer / Solutions Architect at a hyperscaler.Experience with digital twins, surrogate or foundation models, and platform or fitness models for pharmaceutical drug substance or drug product processes.Experience partnering with data analytics, data science, or process science teams to turn analytical models into shared, reusable products.Experience in regulated industries (pharma, healthcare, financial services) and familiarity with good practice regulations (GxP), General Data Protection Regulation (GDPR), and Sarbanes-Oxley (SOX).Track record of contributing reusable engineering patterns back to a broader team.EducationBachelor’s degree in Computer Science, Software Engineering, or equivalent practical experience. Master’s degree in Computer Science or related field is advantageous.Ready to apply?If this role excites you and matches your experience, we would love to hear from you. Please submit your application and a short note telling us why you want to join and what you would bring to this role. We look forward to hearing from you. If you need adjustments during the process, tell us and we will support you.(Please take a personal copy of the Job Description, as this will not be available online post closure of the advert)Closing Date: 10th November 2026Working PatternThis is a UK based hybrid role, with a min of 2/3 days a week onsite. Fully remote working is not available.Locations: 1) HQ Central London or2) Stevenage • This role can be temporarily be based at Stevenage location. However, the Company plans to relocate its offices to Ware, UK. The location of this role will therefore subsequently change to Ware, UK in accordance with timelines to be set by the Company. The relocation is currently proposed to take effect by early 2029.” #AGTech#LI-HybridWhat we valueYou are practical, inclusive and open to feedback. You bring technical understanding and strong empathy for users. You work in active voice and keep communication simple. You support colleagues and help teams make confident, evidence-based decisions. You want to grow your product and security skills while delivering outcomes that matter.What you will gainYou will join a supportive team that values clear communication and practical problem solving. You will have access to learning and development to grow both technical and leadership skills. Your work will support technology that enables critical work across the company and helps improve healthcare outcomes.SkillsAI Frameworks, Algorithm Optimization, Artificial Neural Networks (ANNS), Computer Programming, Deep Learning, Feature Engineering, Google Cloud Platform (GCP) for Machine Learning, Machine Learning Algorithms, Machine Learning Operations, Microsoft Azure Data and AI, ML Frameworks, Model Evaluation, Model Training, Model Validation, Performance Optimizations, Software Development Life Cycle (SDLC)Why GSK?Uniting science, technology and talent to get ahead of disease together.GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us at where you can also request a call.Please note should your enquiry not relate to adjustments, we will not be able to support you through these channels. However, we have created a Recruitment FAQ guide. Click the link where you will find answers to multiple questions we receiveImportant notice to Employment businesses/ AgenciesGSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. xrnqpay This capture of applicable transfers of value is necessary to ensure GSK’s compliance to all federal and state US Transparency requirements. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at SummaryLocation: UK – London – New Oxford Street; UK • Hertfordshire, • StevenageType: Full time

Job ID: 26013376Posted: 2026-11-03Location: LONDON, LONDON, United KingdomJob Function: Engineering & ArchitectureSchedule: Full timeShift: DayWorkplace: HybridCareer Area: TechnologyCompany: American ExpressDescriptionThe Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the companyA Sr Staff AI Engineer leads enterprise-scale AI architecture and implementation across infrastructure and agentic AI systems. The role sets technical direction, ensures scalable, reliable, secure, and responsible AI platforms, mentors senior technical talent, and drives continuous improvement in AI engineering practices and platform capabilities.ResponsibilitiesServes as a senior technical authority for enterprise-scale AI systems with significant strategic and long-term business impactDefines architecture and engineering patterns for agentic AI, retrieval/grounding, model integration, inference platforms, observability, evaluation, and safetyLeads resolution of complex and ambiguous technical challenges, balancing performance, cost, scalability, security, safety, and regulatory constraintsShapes long-term AI engineering strategy across platforms, tools, and system design approachesGuides multiple cross-team AI initiatives to ensure coherent architecture, integration, and alignment across domainsLeads technical and architectural reviews, setting standards for engineering excellence and consistent implementationPartners with Product, Data Engineering, Cloud Infrastructure, Architecture, Risk, and Cybersecurity leaders to align AI solutions with enterprise priorities and governance requirementsEvaluates emerging AI technologies and translates them into scalable, enterprise-ready capabilitiesMentors Staff and Senior Engineers, raising organizational technical capability and developing future technical leadersQualificationsMS/PhD in Artificial Intelligence, Machine Learning, Computer Science, or related discipline preferredDeep knowledge of machine learning and deep learning systems, including model architectures, training, evaluation, and optimizationAdvanced knowledge of Generative AI and LLM ecosystems, including embeddings, fine-tuning, prompt design, retrieval-augmented generation, and inference at scaleStrong understanding of AI infrastructure, including GPU platforms, accelerated compute, workload scheduling, capacity optimization, model serving, and inference performanceAdvanced understanding of agentic AI design, including planning, reasoning, tool use, memory, multi-agent coordination, and autonomy controlsStrong foundation in distributed systems, cloud-native architecture, Kubernetes, APIs, microservices, event-driven design, observability, and platform reliabilityKnowledge of DevOps and CI/CD platforms such as Harness, including automated deployment, environment promotion, governance, and operational controlsKnowledge of enterprise AI governance, including model risk management, explainability, bias detection, safety, and regulatory compliance Additionnal qualifications12+ years of experience in AI/ML engineering, AI infrastructure, platform engineering, data engineering, or related fields, with a track record of delivering complex production systems at scaleProven experience architecting end-to-end AI/ML platforms across data pipelines, training, deployment, serving, monitoring, and inference optimizationExperience designing and operating GPU-based AI infrastructure, including accelerated compute platforms, workload scheduling, utilization optimization, capacity management, and performance tuningExperience with cloud-native and Kubernetes-based platforms supporting training, batch workloads, inference, orchestration, observability, reliability, and cost efficiencyHands-on experience with Python and modern AI/ML frameworks such as PyTorch, TensorFlow, Scikit-learn, Hugging Face, and related toolingDeep experience with agentic AI systems, including planning, tool use, memory, evaluation, retrieval, embeddings, vector databases, and agent frameworksExperience leading complex cross-functional technical initiatives and influencing architecture and engineering direction across teams without direct authorityDemonstrated ability to mentor and develop engineers at all levels, including Staff-level engineersExperience working in regulated environments such as financial services, including AI governance, risk management, and compliance considerationsNon-considerations for sponsorship: Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions. About the TeamAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. xrnqpay Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.