Customer service agent jobs in United Kingdom

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.What's the opportunity? Over the past twelve months, we’ve seen rapidly growing demand for Software Engineers who thrive at the intersection of deep technical work, customer impact, and product strategy. As Fin's AI Agent for Customer Service, Fin, becomes mission-critical for our most strategic customers, we’re building a team of Forward Deployed Software Engineers to help bridge the gap between customer needs and product innovation.As a Forward Deployed Software Engineer, you’ll work hands-on with some of Fin's most strategic customers, partnering closely with our R&D and Go-to-Market teams to design and deliver high-impact solutions. You’ll go beyond implementation — helping shape product direction, influencing roadmap decisions, and ensuring Fin delivers real, measurable business outcomes in complex, real-world environments.If you’re excited by ownership, creativity, and solving ambiguous problems, and you want to work at the frontier of applied AI while collaborating with world-class Product, Engineering, and GTM teams, this role offers a rare opportunity to combine technical excellence with real customer impact.What will I be doing? Drive adoption of Fin by helping prospects unlock the power of Fin's AI capabilities to automate and scale their support operationsEmbed deeply with strategic customers to understand their business challenges and technical requirements, and provide the insight needed to achieve outstanding results with FinWork hands-on with customers’ technical teams as a trusted technical expert, coding side-by-side to drive projects through to completionCollaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences, successful project delivery, and actionable product feedbackContribute to the evolution of the Forward Deployed Software Engineering function by codifying best practices and sharing insights from customer engagements to help the team scale and growWhat skills do I need? Strong engineering background, preferably in fields such as Computer Science, Mathematics, Software Engineering or PhysicsExperience building a SaaS product with real-world usage. Bonus points for former founders or early startup engineersYou’re interested in AI/ML and enjoy quickly building a strong understanding of novel problems, capabilities, and architectures — including the trade-offs and limitations involvedYou bring strong cross-functional collaboration skills, with the ability to navigate organizational boundaries and bring people together to achieve the best outcomes for our customers and for FinYou’re a strong coder. You have deep knowledge of at least one high-level programming language (for example, JavaScript, Python, Ruby, etc.). It doesn’t need to be a language we use today — great people are effective learners and are quick to pick up new tools or introduce better ways of workingYou’re able to prototype and ship software quickly, while maintaining a high bar for quality and a clear focus on business goals and outcomesYou’re proficient in using and writing REST APIs to integrate systems effectivelyYou’re a strong communicator who can comfortably discuss the same topics with engineers and non-technical audiences, adapting depth and detail as neededYou’re willing to travel and work on-site with customers to build strong relationships and develop a deep understanding of their needsBenefitsWe are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!Competitive salary and equity in a fast-growing start-upWe serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchenRegular compensation reviews - we reward great work!Pension scheme & match up to 4%Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependentsFlexible paid time off policyPaid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved onesIf you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage tooMacBooks are our standard, but we also offer Windows for certain roles when needed#LI-HybridPolicies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Multiverse is the upskilling platform for AI and Tech adoption.We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.Join Multiverse and power our mission to equip the workforce to win in the AI era.The RoleMultiverse is the UK's largest apprenticeship provider and its first EdTech unicorn. The current state of AI presents a huge opportunity to reshape the future of education and workforce development. Multiverse is in a uniquely strong position to do that, and getting it right has implications beyond the company: for the UK tech sector and the broader economy.The AI Transformation team exists to make that real, starting with Multiverse itself. This is not a team that bolts AI onto the edges of the business or ships a handful of internal productivity tools. The mandate is bigger: to rebuild how the company actually works, function by function, and to establish the practices that make Multiverse an AI-first company from the core out.That work matters twice over. Get it right inside Multiverse and we move faster, serve learners better, and operate at a level few organisations can match. But Multiverse also exists to build the workforce that every other company is reaching for. The way we transform ourselves becomes the standard we set for everyone else. You are not just changing one company, you are building the blueprint others will follow.The team is one small, focused squad, accountable for outcomes end to end. You work closely with the wider engineering org building Multiverse's customer-facing product, and alongside the teams whose work you are helping to reinvent. The structure is flat and fast. No shared queues, no bureaucratic overhead between having an idea and shipping it.Whilst we are building something entirely new, Multiverse has an established product, existing infrastructure, and engineering teams in London and Berlin. You need to be as comfortable integrating existing systems and working across team boundaries as you are building new ones from scratch.What You Will DoOwn and deliver complete agent systems. You take a product problem and build the agent system that solves it. Architecture, implementation, evaluation, and production operation. You are responsible for the system working, not just for your code compiling.Design context and retrieval strategies. What goes into the context window and what stays out is the most consequential design decision in an AI system. You design retrieval pipelines, conversation memory, summarisation strategies, and the chunking logic that makes context useful rather than noisy. You understand the cost and quality trade-offs at every layer.Build evaluation frameworks. You define and implement the metrics that tell the team whether its AI systems are doing what they should. Accuracy, safety, helpfulness, domain-specific quality, latency. You build automated eval pipelines and human-in-the-loop review processes. You treat evaluation as an engineering discipline, not an afterthought.Design tool integrations. Agents are only as capable as the systems they can reach. You design and build the tool layer: MCPs, APIs, data contracts, and the error handling that makes tool use reliable. You work closely with the wider engineering org building Multiverse's customer-facing product, whose systems your agents need to interact with.Influence technical direction. You have opinions about how things should be built, and you back them up with evidence. You contribute to architectural decisions, push back when the team is heading in the wrong direction, and propose better approaches. You are not a team lead, but your technical judgement shapes what gets built and how.Raise the bar through code review and pairing. You review code with rigour and give feedback that makes the team better. You pair with less experienced engineers on hard problems. You set a standard for what production-quality AI engineering looks like.Use Claude Code as your primary development workflow. Claude Code is how this team builds. You set context, define constraints, review output critically, and augment the tool with skills and domain context. You are fluent in AI-assisted development and can mentor others in doing it well.What We Are Looking ForProduction AI Agent EngineeringYou have shipped AI systems that serve real users at meaningful scale. You understand the engineering challenges that make agent systems a different discipline from conventional software:Context management. Designing what enters the context window and what stays out. Retrieval strategies, chunking approaches, conversation memory, summarisation. You know how context quality drives output quality and cost, and you have made these trade-offs in production.Model selection and routing. Choosing the right model for a task based on capability, latency, cost, and reliability. You have worked with multiple models and understand when a smaller, faster model is the right call.Cost engineering. Token economics, caching, prompt optimisation, batching. You know the difference between a prototype that works and a production system that works at a cost the business can sustain.Tool use and agent augmentation. Designing the tool surfaces that agents use to interact with external systems. Writing tool descriptions that models use reliably, handling failures gracefully, building integration layers that are composable rather than brittle.Evaluation. Building frameworks for assessing AI output quality: accuracy, safety, helpfulness, domain-specific criteria. You ship with eval, not after it.Product ThinkingYou do not wait for a spec. You understand the problem, figure out what needs to exist, and build it. On a small squad there is no gap between product thinking and engineering. You talk to users, understand their workflows, and identify the highest-value intervention.This does not require product management experience. It requires the instinct to ask “what problem are we solving and for whom?” before “what framework should we use?”Full-Stack DeliveryYou work across the stack: LLM integration, backend services, data pipelines, and enough frontend to ship end to end. Agent systems do not fit neatly into service boundaries, and your ability to work across all of them is a practical requirement.CommunicationYou explain technical decisions clearly to both engineers and the product and design people you work with day to day. You document your designs, write pull requests that tell a story, and give direct feedback without being abrasive.What Would Set You ApartExperience building AI systems in EdTech, regulated content, or domains where output quality has compliance or accreditation implicationsBackground as a founding or early-stage engineer at a startupPublished thinking or external contributions in AI engineering (talks, writing, open source)Experience with multi-agent coordination: task decomposition, handoff, shared statePractical experience with MCP (Model Context Protocol) or equivalent agent integration standardsWhat We Are Not Looking ForPure ML researchers without production engineering experience. We build products, not papersNarrow specialists. If you only do infrastructure, or only do model training, or only do frontend, this team needs broader rangeEngineers who need a detailed spec and a sprint plan before starting. We ship fast and iterateCandidates whose AI experience stops at wrapping LLM APIs. We need depth in context strategy, evaluation, tool design, and the systems engineering underneathEngineers who optimise for technical elegance over user outcomes. The architecture serves the productBenefitsTime off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per yearHealth & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health supportHybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a monthWork-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per yearSpace to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked! Our Commitment to Diversity, Equity and InclusionWe’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.Our Commitment to SafeguardingMultiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.LocationLondonEmployment TypeFull timeLocation TypeHybridDepartmentEngineering

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description:Responsibilities Customer Delivery Lead end to end solution development for multiple high-stakes customer deployments; manage technical strategy, design quality, and roadmaps for Agentic AI rollouts at enterprise scale. Primary technical point of contact from integration design through to post-deployment optimisation Translate ambiguous requirements into structured engineering plans with clear milestones and success criteria Customise and extend platform components—APIs, tooling, and bespoke logic Architecture & Standards Architect robust, scalable, and compliant Agentic AI solutions across industries Lead multi-agent orchestration, RAG pipelines, and LLM/SLM integration design Champion observability, telemetry, and auditable AI standards Build and maintain reusable frameworks and asset libraries Team & Product Help build and guide cross-functional Forward Deployed Engineering teams; coach senior/junior engineers, and cultivate a culture of excellence, collaboration, and innovation. Provide structured product feedback to Platform Engineering on feature gaps and pain points Contribute to playbooks, best practices, and technical blog posts QualificationsRequired 8–12+ years engineering experience; 3+ years in customer-facing or FDE roles Proven track record deploying AI/ML or data-intensive applications in production Strong full-stack skills: Python, Node.js/Go, React/Vue, SQL, REST/GraphQL DevOps proficiency: Docker, Kubernetes, CI/CD, and major cloud platforms Expertise in LLMs, Prompt Engineering, Vector DBs, RAG pipelines, and Agentic orchestration frameworks Agentic / Integrations: MCP, Salesforce/ SAP/ Other Excellent communication with both technical and executive stakeholders Mentorship capability and collaborative team-first mindset BS / MS / PhD in Computer Science, Data Science, or related field Preferred SLM fine-tuning and/or distillation experience Hands-on with dedicated Agentic AI platforms (e.g. Agentforce, Copilot Studio) Knowledge of AI compliance requirements: GDPR, EU AI Act, SOC 2, HIPAA Open-source or research contributions to LangChain, RAG, or Knowledge Graph communities Location preference:UK - LondonUniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.SummaryLocation: UK - LondonType: Full time

About this opportunityProfessional Project Manager responsible for managing the delivery of project management and programme management services.Responsibilities include but are not limited to:Supporting Business Unit Directors in delivering business objectivesPositively engaging with customers and developing, growing and maintaining customer relationshipsDelivering high quality services and deliverables ensuring that services meet our Customer’s requirements. Managing projects and/or programmes to deliver high quality services and deliverables in accordance with the business proceduresAdministering contracts as a contract administrator, employer’s agent or project manager.Producing and presenting to customersIdentifying new business development opportunities and driving growth across the business units activitiesManaging service delivery for profit.Advising directors promptly of any issues that have arisen, or may arise, on projects; in particular those that might impact on Gleeds professional indemnity (PI) insurance. As a Gleeds team member, you will have access to:Opportunities to develop and grow your career A contributory pension schemeEmployee Assistance ProgrammeOur Global Travel Scholarship ProgrammeFlexible working arrangementsWho we’re looking for:Experience, Knowledge and Key SkillsSound project management and/or programme management experience post qualification.Sound knowledge and practiced experience of project management techniquesAbility to administer construction contracts as Contract Administrator, Employer’s Agent and/or Project ManagerClear understanding of legislation impacting on building contracts.Excellent communication skills - both oral and written.Methodical way of thinking and approach to work.Ability to absorb complex information and assess requirements readily.Excellent problem solving, negotiating, financial and numeracy skillsSound ICT skills, with a high proficiency in MS Outlook, Word, Excel, and PowerPointAbility to work as part of a team.QualificationsMRICS (Member of the Royal Institution of Chartered Surveyors) orMAPM (Member of the Association of Project Managers) orMCIOB (Member of the Chartered Institute of Builders)About usGleeds is a global property and construction consultancy with over 150 years of expertise, operating in 28 countries worldwide. From iconic landmarks to critical infrastructure, we drive innovation, sustainability and value, delivering transformative projects that shape communities and redefine the built environment.Careers Site Advertising End DateNot SpecifiedInternal Advertising End DateNot SpecifiedAll LocationsLondonAll Locations is a required fieldSectorInfrastructureAdvertising SalaryNot Specified

Passenger Service Agent – Part-Time - Spanish Speaker Only \n Location: London Heathrow Airport \n Contract: Part-time - 18.75hs/week \n * EXCITING OPPORTUNITIES TO WORK WITH A PRESTIGIOUS AIRLINE * \n Cobalt Ground Solutions is a successful ground handling Services Company based at London Heathrow Airport and operating on behalf of many different airlines. We believe that our outstanding customer service and professionalism makes us one of the leading handling agents at Heathrow. \n As part of our continued development, we are recruiting professional and enthusiastic individuals to join our busy and dynamic Passenger Services department. \n About the Role: \n\n • Responsible for the smooth running of the daily operation within Passenger Services, check-in, boarding, transfer, off jetty boarding, UMS, PRMS, CUSS, arrivals and baggage services, ensuring service commitments (i.e. customer service standards and other standards as specified in the SLA or defined in practice, on time performance and delay recovery) in the most cost effective manner, ensuring that all Airline Customers, Cobalt, HAL and other relevant procedures are met and without compromising health & safety and security regulations.\n, • Ensuring that we are providing best in class customer service delivery for our customer airlines.\n, • Handle airline or passenger complaints/claims in an efficient, timely and customer focussed way in coordination with or support of the customer airline's policy.\n\n Requirements: \n\n • Fluent in Spanish\n, • Right to Work in the UK\n, • Educated to at least 'GCSE' level standard or equivalent\n, • At least 2 years experience of working in a customer service environment\n, • Excellent customer service attitude and skills and highly developed communication skills\n, • Flexibility to work rotating shifts across a 7-day week\n, • Ability to start shifts from 6:00PM onwards - Flexibility required in case of disruptions\n, • Roster is 4 days on 2 days off\n, • Be able to commute to Heathrow Airport.\n, • Knowledge of passenger services processes and customer airline operational procedures preferred\n, • 5-year checkable employment/education history\n, • Will be required to complete UK DBS (criminal record check) and overseas criminal record check, if applicable.\n\n What we offer: \n\n • Competitive pay\n, • Company pension\n, • Free staff parking\n, • Full training provided\n, • Uniform & PPE supplied\n, • 29 days annual leave (pro-rata)\n\n Due to the nature of the role you will be required to submit the following documents to be considered for interview:

HANDYPERSON \n\n • Rendall & Rittner • £38,000 - £40,000 • Fulham Reach - W6 9RU • Monday - Friday\n\n DEVELOPMENT DETAILS \n Join a prestigious riverside community of around 744 luxury homes where five-star amenities meet a friendly, village feel. You’ll be part of a 24/7 service culture alongside concierge and on-site teams, supporting residents who enjoy a pool and spa, private cinema and a virtual golf suite. The setting is modern, beautifully maintained and well-connected, with multiple Underground lines a short walk away—making your working day varied, active and people-focused. \n ROLE EXPECTATIONS \n You will be the on-site go-to for general maintenance, reactive repairs and presentation standards across the development. Most days you’ll complete painting and decorating to a high standard, tackle minor plumbing fixes, care for communal areas and coordinate with the concierge and management team to keep everything running smoothly. You’ll balance planned tasks with responsive support, always with a welcoming, resident-first approach. \n WHAT SUCCESS LOOKS LIKE \n\n • Residents feel listened to and supported, with issues acknowledged and resolved promptly.\n, • Communal areas look immaculate through consistent upkeep, touch-ups and deep cleans.\n, • You complete first-time fixes safely and efficiently, escalating only when needed.\n, • You plan your day effectively, keeping accurate records and communicating progress.\n, • Health and safety procedures are followed without exception, with risks identified early.\n, • You collaborate seamlessly with concierge, contractors and the management team.\n\n HOW YOU'LL SPEND MOST OF YOUR TIME \n\n • Delivering painting and decorating across communal areas to a high, consistent finish.\n, • Carrying out minor plumbing repairs, such as leaks, blockages and fixture adjustments.\n, • Performing small fabric repairs and basic maintenance (e.g., doors, locks, fixtures).\n, • Cleaning tasks including carpet cleaning and operating the outdoor ride-on scrubber.\n, • Proactively inspecting the development, logging jobs and completing checklists.\n, • Assisting residents and liaising with contractors to coordinate remedial works.\n\n WHO THIS ROLE IS FOR \n\n • You take pride in high-quality workmanship and presentation standards.\n, • You’re personable, calm under pressure and focused on great resident service.\n, • You’re safety-conscious, organised and comfortable managing a busy workload.\n, • You’re practical, hands-on and happy working indoors and outdoors in all seasons.\n, • You hold a full, clean UK driving licence and are confident moving equipment safely.\n\n EXPERIENCE THAT HELPS \n\n • Painting and decorating in residential or hospitality settings to a high standard.\n, • Basic plumbing troubleshooting and repairs in occupied properties.\n, • Using carpet cleaning equipment and ride-on scrubber/dryers.\n, • Working within a large residential development, hotel or leisure environment.\n, • Familiarity with maintenance logs, checklists and simple digital reporting tools.\n\n WHAT WE OFFER \n\n • 20 Days plus bank holidays\n, • Enrolment into the Rendall & Rittner pension scheme\n, • Employee assistance programme supporting family, health, money and work\n, • Employee referral scheme\n, • Team uniform* subject to development\n, • Fully funded training and development opportunities\n, • Access to discounts across travel, retail, fitness and entertainment\n\n ABOUT RENDALL & RITTNER \n Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. \n We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. \n HOW WE HIRE \n\n • Initial conversation with our talent team\n, • Interview focused on practical maintenance skills, customer service approach, problem-solving, safety awareness and how you prioritise workload in a live residential setting\n\n We aim to complete the process within two to three weeks and communicate clearly throughout. \n INTERESTED? \n Apply with your CV. \n All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required. \n A full, clean UK driving licence is essential. \n Appointment is subject to a valid DBS check.

DATA PROTECTION MANAGER \n\n • Rendall & Rittner • Competitive • Home Based\n\n ROLE OVERVIEW \n You will lead data protection and privacy across Rendall & Rittner as part of the Odevo Group, shaping how we safeguard resident, client and colleague data. From a home-based setting, you will be the centre of excellence for GDPR compliance, translating regulation into practical, people-friendly processes that work at scale. \n Proactive and organised, you will anticipate risks before they surface, drive continuous improvement and foster a culture of privacy by design. You will partner with leaders, operations and technology teams to embed robust controls while enabling the business to move quickly and confidently. \n ROLE EXPECTATIONS \n Most days you will review and refine policies, advise on projects and contracts, oversee data mapping and DPIAs, and respond to rights requests and incident reports. You will monitor compliance metrics, run training and awareness campaigns, and act as a trusted advisor to stakeholders across the UK business and Odevo Group functions. You will balance hands-on delivery with strategic planning, keeping us audit-ready at all times. \n WHAT SUCCESS LOOKS LIKE \n\n • Clear, current and consistently applied privacy policies and procedures across the business.\n, • Accurate records of processing, risk registers and DPIAs that are up to date and actioned.\n, • Subject access requests and incidents handled promptly, lawfully and with excellent communication.\n, • Contracts and vendor due diligence that demonstrably protect personal data and reduce risk.\n, • Engaged stakeholders who understand their responsibilities through training and practical guidance.\n, • Positive internal audits and regulatory interactions, with measurable year-on-year improvement.\n\n HOW YOU'LL SPEND MOST OF YOUR TIME \n\n • Owning and updating the data protection framework, policies, notices and retention schedules.\n, • Maintaining records of processing, leading DPIAs and advising on privacy by design.\n, • Managing SARs, data rights requests and breach/incident response through to resolution.\n, • Reviewing contracts and DPAs, and assessing third-party and international transfer risks.\n, • Planning and delivering training, toolbox talks and targeted awareness campaigns.\n, • Monitoring compliance, preparing reports for leadership and coordinating audits.\n\n WHO THIS ROLE IS FOR \n\n • You are proactive, highly organised and thrive on creating clarity from complexity.\n, • You communicate plainly, influence with empathy and build trusted relationships at every level.\n, • You balance risk with pragmatism, offering solutions that enable the business to deliver.\n, • You enjoy working independently in a home-based role while collaborating widely online.\n, • You take ownership, meet deadlines and keep meticulous records.\n\n EXPERIENCE THAT HELPS \n\n • Practical GDPR and UK data protection experience in a multi-site or service-led organisation.\n, • Hands-on delivery of DPIAs, ROPAs, SARs and incident response.\n, • Designing and running privacy training and awareness programmes.\n, • Reviewing supplier contracts and data processing arrangements, including international transfers.\n, • Using privacy or compliance tools to track actions, metrics and audit evidence.\n\n WHAT WE OFFER \n\n • Competitive salary, aligned to experience\n, • Discretionary bonus\n, • 25 days holiday plus bank holidays\n, • Private medical insurance, life assurance and enhanced family leave\n, • Fully funded training and professional development\n, • Paid sabbaticals as a loyalty reward\n, • Pension scheme and employee assistance programme\n, • Discounts across travel, retail, fitness and entertainment\n\n ABOUT RENDALL & RITTNER \n Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. \n We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. \n HOW WE HIRE \n\n • Initial conversation with our talent team\n, • Interview focused on your data protection expertise, judgement on risk, stakeholder communication and how you apply privacy by design to real business scenarios\n\n We aim to complete the process within two to three weeks and communicate clearly throughout. \n INTERESTED? \n Apply with your CV. \n All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required. \n Appointment is subject to a valid DBS check.

Join the AWS EMEA Telecom team as a Solutions Architect — You will work directly in customer non-production sandbox environments to create working prototypes, proof-of-concepts, and AI-driven solutions that prove AWS value faster than traditional advisory engagements, eliminating the traditional handoff between advisory and implementation.You will be the primary technical partner for major European telecommunications operators, leading with Agentic AI and AI-assisted software development as the primary value proposition while building directly alongside customer engineering teams.Key job responsibilitiesThis is a builder-first technical role that combines the strategic advisory expertise of a Solutions Architect with hands-on software engineering capabilities.Build working prototypes in customer non-production sandbox environments using AI-augmented development tools — delivering tangible, demonstrable value early in the engagementPair-program with customer teams, embedding directly with their engineers during time-boxed sprints to accelerate AI adoption and cloud-native developmentWrite high-quality sample code for proof-of-concepts, demos, and sample applications spanning generative AI architectures, agentic systems, and telco-specific workloads (operations support system modernization, network cloudification, contact centre AI)Design and deploy infrastructure using Infrastructure-as-Code (AWS CDK, Terraform, CloudFormation) in customer sandbox environments, demonstrating scalability and security patternsStrategic AdvisoryOwn the end-to-end technical relationship with Tier-1 European telco groups, acting as trusted advisor to technical decision makersShape AI and cloud strategy for major operators — translating complex technical capabilities into business-outcome narrativesLead architecture design for Agentic AI initiatives including multi-agent orchestration, foundation model integration, and enterprise AI platformsDrive AI-assisted software development lifecycle strategy, positioning AWS developer tools for software transformation at scale across large engineering organizationsRevenue and Opportunity AccelerationAccelerate deal cycles by removing technical blockers through hands-on building — measurably reducing opportunity cycle timeIdentify and launch new opportunities discovered during customer engagementsIncrease service adoption per customer through tangible demonstrations of multi-service integrationCustomer Development Engineer Operating PrinciplesDemonstrate value through building AND advisory — lead with building to show tangible valueAct as an extension of customers through hands-on co-development in their environmentsOutcome-focused — identify, develop, and realise business opportunities through tangible proof pointsSecurity first, speed second — but both are possible — AI-augmented development compresses timelines without compromising security or architectural integrityTechnical accuracy over short-term revenue — recommend the right solution for customer context, even if it results in lower immediate revenueScale innovation through reusable solutions — build once, share broadly via accelerators and reference architecturesAbout the teamThe EMEA Telecom Solutions Architecture team covers the largest telco operators across Europe. We sit within the AWS Global Telecom Industry Business Unit and drive technical outcomes across cloud transformation, AI adoption, network cloudification, and software modernisation. The team operates with a "forward-deployed competence" mindset — bringing deep technical expertise directly to where customers need it most.Basic qualifications- Bachelor's degree in computer science, engineering, mathematics or equivalent, or experience in a professional field or military- Experience in IT development or implementation/consulting in the software or Internet industries- Experience within specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics).- Experience in design, implementation, or consulting in applications and infrastructures- Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients- Experience leading in a customer-facing role in the technology industry or equivalent- Experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations, or experience with Unreal engine- Experience developing, deploying and managing AI products at scale- Experience leading engineering discussions around technology decisions and strategy related to a productPreferred qualification - Experience working with end user or developer communities- Knowledge of technology principles and services including infrastructure, business applications, data management, security, application platforms, and consumer-facing technology- Experience working with or evaluating AI systems- Experience with evaluating and integrating open source and in house developed toolsets- AWS Solutions Architect Certification- Experience with embedded softwareAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company DescriptionWe Elevate. Digitally. SQLI is a European leader in digital transformation and customer experience, helping major international brands drive growth through technology. From strategy to implementation, we design and deliver high-performance architectures and engaging digital experiences by combining advanced technologies, proven methodologies, and deep technical expertise. With 2,200 people across 12 countries, we’re looking for passionate individuals who share our values: Creative Spirit, Commitment, and Forward Thinking. Job DescriptionThe Senior AI Consultant supports clients in modernising their organisations through AI by conducting in-depth analyses of complex needs and proposing strategic solutions grounded in benchmarks, evidence, and operational reality. Drawing on AI expertise and consulting experience, you enrich recommendations, challenge stakeholders to think harder about the problems worth solving, and guide teams through the change that AI adoption demands. You formalise high-quality deliverables, evaluate the medium- and long-term impact of what you recommend, and ensure clients are satisfied with both the journey and the outcome. This role is client-facing. In most AI engagements you will be the senior SQLI voice in the room, supported by architects and engineers from across the Data & AI service line and the wider SQLI group. You will work closely with the Service Line Manager on offer development and with solution architects on solution design. You will also help shape the practice itself. New accelerators, points of view, and reusable IP come out of the work you do with clients. We want someone who treats that as part of the job, not a side project. What you will do Conduct in-depth analysis of client needs and context, identify where AI delivers real value, and challenge stakeholders to develop solutions that address the actual problem rather than the surface symptom Design, formalise, and propose AI solutions based on benchmarks, evidence, and feedback, with a credible path from business objective to measurable outcome Advise clients on strategic and operational decision-making, assessing the medium- and long-term impact of AI adoption on their organisation, operating model, and commercials Lead AI workshops, presentations, and pitches with senior client stakeholders, including non-technical audiences Support change management around AI adoption, lead working groups, ensure skills transfer to client teams, and promote buy-in across the organisations we work with Shape commercial proposals together with the Service Line Manager, contributing the technical and solution narrative across the full sales-to-delivery cycle Work with solution architects and engineering teams to validate technical feasibility and shape solution architectures at a level you can defend in client conversations Help shape new AI offers, accelerators, and reusable assets for the practice, and contribute to the internal promotion of SQLI’s AI capability Ensure quality of deliverables, meet deadlines, and maintain a close advisory relationship with clients beyond individual engagements QualificationsMust have Demonstrated experience advising enterprise clients on AI, with a portfolio of engagements you can speak to in depth Strong client focus, with the ability to understand business objectives, KPIs, and operational context, and plan strategies that connect AI capabilities to measurable outcomes Solid understanding of the full sales-to-delivery cycle in a consulting or agency setting Excellent communication skills, able to explain technical concepts to non-technical audiences and adapt the message to the room AI-first working style. You use AI tools (Claude in particular, also ChatGPT and others) daily to brainstorm, research, generate, and accelerate your own work, while staying in control and challenging the output when it is wrong Practical understanding of Claude Code, Cowork, plugins and skills, MCP connectors, and what an AI agent actually is and is not Technical background sufficient to discuss enterprise architecture, integrations, and data flows at a senior level, even if you are not the deepest technical voice in the room Working understanding of how AI delivers value in the enterprise and where it fails, across delivery acceleration, customer-facing applications, and agentic workflows Native-level English fluency, both spoken and written Eligible to work in the United KingdomNice to have Background from an e-commerce agency, or from an AI, agentic, or workflow automation consultancy Track record of identifying and optimising business operations and workflows using AI Strong presentation craft, including the ability to create engaging slides, diagrams, and visual narratives Experience contributing to or co-authoring commercial proposals, particularly outside the standard day-rate model (packaged, subscription, outcome-based) Experience shaping practice IP: accelerators, points of view, methodologies, reusable assets Working French Additional InformationHow we will work together You will report into the Data & AI service line leadership. You will work alongside architects and engineers across the Data & AI service line and the wider SQLI group, and contribute to the International AI community. There is real scope to shape the role over the next twelve months, including progression to Principal level as the practice scales. How to apply Send a short note covering: One or two AI engagements you have shaped, what the business problem was, and how you measured success A view on where you think enterprise AI delivers real value today and where the hype exceeds the reality Your notice period and earliest start date Why you’ll love working at SQLI?A flexible remote working policy: 3 days per weekContinuous learning opportunities and certifications to support your developmentPersonalised support: career follow-up, diverse projects, and strong team collaborationRegular rituals: internal communications on tech and AI topics, internal events, and meet-ups SummaryType: Full-timeFunction: Information TechnologyExperience level: AssociateIndustry: Information Technology And Services

Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet.The TeamCelonis Services is the delivery engine of our Celonis Customer Organization, responsible for turning the Celonis platform into measurable, business-critical outcomes for our customers. In the AI era, our role has elevated: as AI agents like our own Apollo take on more of the technical build, our people focus on the work that drives real impact—understanding our customers' business-critical problems, designing the solutions that solve them, and quantifying the value delivered. Our Deployment Engineers and Deployment Architects pair deep domain and industry expertise with serious platform mastery and AI-augmented delivery, directing agentic systems while owning the judgment, architecture, and customer relationships that AI cannot replace. We deliver faster and smarter than ever, and we own the outcome: initial value realization, adoption, and the long-term success of our customers.The RoleAs a Lead Deployment Architect, you are the technical authority for our strategic accounts within Celonis delivery. You shape how Celonis solutions are designed, architected, and delivered across your portfolio of strategic customer engagements. You define what good delivery looks like - setting architectural standards, designing end-to-end solution strategies, and ensuring that AI-augmented and agentic workflows are deployed effectively at scale.You operate at the intersection of deep platform expertise, domain knowledge, and customer strategy. You are equally comfortable leading a technical design review with Celonis engineers and presenting a transformation roadmap to a customer’s C-suite. You bridge the gap between pre-sales and post-sales, ensuring that what was promised can be delivered - and often shaping the promise itself.This role carries significant organizational leverage. You set delivery patterns that other teams follow. You define how AI agents should be orchestrated for complex, multi-workstream engagements. You work in close collaboration with Deployment Engineers and raise the bar for the entire practice.The Work You’ll DoSolution Architecture & DesignSupport Services scoping in pre-sales, ensuring the right Services are positioned in line with the Celonis solution architecture proposedDesign end-to-end Celonis solution architectures for complex enterprise deployments, spanning multiple process areas, business units, and geographiesDefine the technical blueprint for how the Celonis platform integrates with customer systems, data strategies, and transformation goalsDesigning secure, scalable architectures tailored to complex enterprise requirements, optimizing for long-term usage growth and high concurrency.Make architectural trade-off decisions: build vs. configure, custom vs. standard, phased vs. big-bang - with clear rationale tied to customer outcomesOwn solution quality & outcome delivery across engagements, conducting design reviews, and ensuring delivery teams follow architectural standardsAI Orchestration & Delivery InnovationDesign how AI deployment agents (Apollo) should be used across complex, multi-workstream engagements, defining agent workflows, validation checkpoints, and quality gatesDevelop reusable specifications, templates, and patterns that enable Deployment Engineers to direct AI agents more effectivelyPioneer new delivery approaches that leverage AI to compress timelines, improve quality, or unlock use cases that were previously impracticalSet standards for AI output validation, ensuring the organization maintains quality as delivery acceleratesCustomer Strategy & AdvisoryServe as the senior technical advisor to strategic customers, building trusted relationships with VP and C-level stakeholdersTranslate customer business challenges into Celonis platform strategies, identifying high-impact use cases and defining success metricsSupport pre-sales by providing technical credibility in complex deals, validating solution feasibility, and shaping project scopeGuide customers through their Process Intelligence maturity journey, advising on platform expansion, AI readiness, and organizational changeLeverage the broader ecosystem of Celonis experts to remove potential blockers in customer engagementsEstablish deep, technical advisor relationships with customer stakeholders (Lead Data Engineers and Architects, Head of Data Intelligence, Head of Business Transformation) to provide technical reassurance and maintain "Expert-to-Expert" alignment during the course of the deployment Successful ImplementationWork together with Deployment Engineers on delivery projects to implement the most complex and cutting edge use cases for our customersStay on top of the newest technologies Celonis has to offer and own the implementation of early stage products for our customers, ensuring close feedback cycles with Product & EngineeringReview Solution(s) Blueprint to ensure quality, scalability and production readiness of business critical and operational use casesDomain & Industry DepthDevelop and maintain deep expertise in one or more process domains (e.g., Supply Chain, Order to Cash, Procure to Pay, IT Service Management) or industry verticalsTranslate domain knowledge into scalable solution patterns, reference architectures, and best practices that the broader team can leverageProactively identify and standardize high-value use cases within your domain in collaboration with the Deployment Engineer, collaborating with Product and Business Apps teams to shape the platform roadmapPractice DevelopmentContribute to hiring: define what great looks like for the Deployment job family, conduct interviews, and calibrate candidate assessmentsShare knowledge across the organization through internal enablement sessions, documentation, and community of practice leadershipEnsure the link with Product & Engineering to feed customer insights and field experience back into platform development, and to influence the platform roadmapWhat Distinguishes This Role from Deployment EngineerScope: You work across multiple engagements and shape solutions across a portfolio/cluster/industry vertical (4+ concurrent clients)Influence & Practice Development: your Scope allows you to identify and set standards that other teams follow - for solution architecture, AI orchestration patterns, and delivery qualityBridge: You span pre-sales and post-sales, ensuring continuity between what’s sold and what’s deliveredForce multiplier: Your work multiplies the effectiveness of Deployment Engineers rather than substituting for itThe Qualifications You NeedExperience: 8+ years in technical consulting, solution architecture, or delivery leadership within enterprise software, consulting firms, or system integrators. At least 3 years in a senior or lead technical role with multi-stakeholder responsibility in large-scale projects at tier-1 organizations (e.g. digital twin implementations, global AI transformations, near-real-time data pipelines, etc.) Architecture skills: Proven ability to design complex, multi-component solutions that span data integration, process intelligence, automation, and AI, while remaining grounded in the “so-what” of a customer’s process. Deep understanding of enterprise architecture patterns and trade-offs.Platform mastery: Expert-level knowledge of the Celonis platform, including the Process Intelligence Graph, data modeling, advanced PQL, automation and orchestration engine, and AI modules. Ability to push the platform’s boundaries via a working knowledge of Python.AI & agent orchestration: Demonstrated ability to design AI-augmented delivery workflows leveraging frontier tooling (e.g., Claude Code, Codex, Cursor, etc.). Experience with context engineering, multi-agent system design, or AI validation at scale. Ability to define how AI should be used, not just use it.Domain expertise: Deep knowledge in at least one major process domain or industry vertical. Ability to translate domain expertise into scalable solution patterns and credible customer advisory.Customer executive presence: Track record of building trusted advisor relationships with VP and C-level stakeholders. Ability to present transformation strategies, defend architectural decisions, and navigate complex organizational dynamics. Demonstrated experience navigating complex IT landscapes and communicating technical trade-offs to senior leadership.Consulting & communication: Exceptional ability to translate between technical and business audiences. Experience leading workshops, design sessions, and strategic reviews with senior stakeholders.Leadership & mentoring: Demonstrated ability to raise the performance of teams around you. Experience mentoring technical staff, setting quality standards, and contributing to organizational capability development.Education: Bachelor’s or Master’s in Computer Science, Engineering, Technology Management, Business Informatics, or a comparable field.Languages: Fluency in English required. Additional languages are a plus.What Celonis can offer you:Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations.Ownership from Day 1: Every full-time "Celonaut" is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants.Unrivaled Family Support: Benefit from our inclusive parental leave policy—24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment.Work-Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration.Continuous Growth: Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform.Holistic Well-being: Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated "Wellness Weeks" that prioritize work/life balance.Drive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually.Global Inclusion & Belonging: Find community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued.Value-Driven Impact: Join a mission-led organization where our core values—Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future—drive every decision.About Us:Celonis makes processes work — for people, companies, and the planet. Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate — unlocking billions in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.Get familiar with the Celonis Process Intelligence Platform by watching this video.Celonis Inclusion Statement:At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.Your Privacy:Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Accessibility and Candidate NoticesBy submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process.Please be aware of common job offer scams, impersonators and frauds. Learn more here.

Title:Head of Feasibility and PlanningCompany:Ipsen Biopharm LtdAbout Ipsen:Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas: Oncology, Rare Disease and Neuroscience. Supported by nearly 100 years of development experience, with global hubs in the U.S., France and the U.K, we tackle areas of high unmet medical need through research and innovation. Our passionate teams in more than 40 countries are focused on what matters and endeavor every day to bring medicines to patients in 88 countries. We build a workplace that champions human-centric leadership and fosters a culture of collaboration, excellence and impact. At Ipsen, every individual is empowered to be their true selves, grow and thrive alongside the company’s success. Join us on our journey towards sustainable growth, creating real impact on patients and society!For more information, visit us at and follow our latest news on LinkedInand Instagram.Job Description:Job Title: Head of Feasibility and Study PlanningDivision / Function: R&D – Clinical Development Operations (CDO)Ipsen Job Profile:Clinical trials Excellence / Clinical PartnershipsLocation:IPSEN Hubs – UK (London), France (Paris), USA (Cambridge, MA)WHAT - Summary & Purpose of the PositionTo lead and build Ipsen’s R&D global feasibility and study planning capability by establishing a predictive, data / insight driven, end-to-end planning model across the clinical development portfolio. The role is accountable for ensuring that all clinical studies are designed, assessed, and operationally planned with a high degree of rigor, leveraging data, analytics, insights from ISPEN/FSP staff using up-to-date ways of working e.g., AI-enabled to optimize timelines, cost, and probability of success.The Head of Feasibility and Study Planning will partner closely across IPSEN (e.g. Medical DDAAI) to ensure effective and integrated utilisation of Data, Analytics with Operational expertise and knowhow. The individual will oversee a hybrid team of internal and FSP resources to deliver robust feasibility assessments, data/insight driven site and patient strategies, and evidence-based activation, enrollment and operational forecasts, ensuring Ipsen consistently designs trials that are feasible, efficient, and aligned with patient and regulatory expectations.WHAT - Main Responsibilities & Technical CompetenciesLeadership & StrategyDefine and implement Ipsen’s global feasibility and study planning strategy, aligned to the broader R&D and CDO transformation agenda.Build and lead a high-performing hybrid team (internal + FSP) delivering scalable and repeatable planning execution throughout the lifecycle of the trial. Establish governance, standards, and audit-ready processes for feasibility and planning outputs. Partner closely with appropriate groups across IPSEN e.g. R&D/Medical IT: Digital, Data, Analytics & AI to influence and shape technical solutions that meet R&D business needs. Lead and establish a clear IPSEN Process, Ways of Working, Technology and resourcing to ensure high quality outputs delivered with urgency (speed) in a cost-effective manner.Based on IPSEN processes/ways of working ensure creation and ongoing optimization of a measurement framework i.e. performance of Site Activation / Enrolment plans vs. actuals; efficacy of overall feasibility outputs (e.g. customer satisfaction) etc.Be a focal point for end-to-end CDO/R&D operational planning; understanding the technology infrastructure and ensuring clear and efficient data flows translating into simple use of applicable systems for IPSEN staff. Coordinate and own IPSENs R&D Clinical Trial Footprint, in collaboration with the Global Head of Study, Site Management and Monitoring.Actively support feasibility for Medical Affairs studies where appropriate.End-to-End Study Planning AccountabilityOversee delivery of all planning components across the full lifecycle:Study design input and protocol optimization.Feasibility assessment (program, country, site, patient).Site and PI identification strategy.Enrollment and operational forecasting.Integrated operational plans.Ensure outputs from each step are integrated into a unified, data-driven operating plan for the Clinical Trial.Define and oversee adherence to global planning and feasibility methodologies, standards and governance to enable the end-to-end process collaborating with the TA Clin Ops Groups (e.g. Clinical Project Managers (CPMs), Clinical Project Directors, TA Heads etc.).Collaborate and establish tools to perform ongoing monitoring of the Clinical Trial performance; assessing and collaborating with study teams to remediate as needed. Have working knowledge of external tools and data sets that may support optimization of IPSENs feasibility processes.Share outcomes, through the appropriate pathways (e.g. CPM) to ensure alignment of outcomes (e.g. Site Activation and Enrolment Plans) with appropriate stakeholders e.g., Study/Asset Team.Feasibility & Evidence-Based Decision MakingLead development of quantitative feasibility dossiers balancing data-driven insights with expert insights from global and country study team representatives. Ensure feasibility assessments incorporate:Disease epidemiology and real-world data.Eligibility criteria modeling.Competitive landscape and enrollment risk analysis.Insights and context from IPSEN and Investigator staff.Differences in Medical Practice across countries.Drive the utilization and adoption statistical models (e.g. Monte Carlo Simulations) with scenario planning. Data, Analytics & AI Integration Surveille the external environment and drive the use of advanced analytics across planning activities, including:Cohort analytics and real-world data (RWD) insights.AI-driven site and patient intelligence.Predictive enrollment and simulation modeling.Partner with Data Science / Digital teams to operationalize AI-enabled planning tools.Study Design & Optimization SupportEnsure early integration of feasibility insights into protocol design.Drive optimization of inclusion/exclusion criteria, endpoint selection, and study complexity.Promote use of simulation and data-led decision making to reduce protocol amendments.Country, Site & PI StrategyOversee development of data/insight-driven country and site selection models based on:Patient availability, performance, and regulatory factors/timelines.Site capability and diversity considerations.Ensure robust PI identification strategies leveraging real-world evidence and historical performance data.Obtain up-to date insights on evolving landscapes to augment data (e.g. evolving Regulatory requirements, Site/Investigator performance etc.).Availability and access to approved Medical Treatments in the disease areas of interest.Enrollment & Operational ForecastingLead development of Site Activation and Enrollment forecasts using simulation models.Ensure incorporation of key risk drivers (screen failure, dropout, competition) into planning.Translate forecasts into operational strategies (site activation, monitoring, supply) in conjunction with CPM/CPD to support onward activities e.g. Asset Team review.Define the service and oversee of planning support to applicable roles e.g. CPM to ensure high quality maintenance of appliable IT systems e.g. OnePlan.Ensure simplistic data flow between applicable systems e.g. OnePlan, CTMS, Site Activation/Enrolment modeling tools. Partner to create applicable clinical trial monitoring tools e.g. Statistical Models / AI to predict likelihood of reaching LPI/other milestones to plan. Continuous Improvement & Knowledge ManagementBuild and maintain a centralized planning knowledge base, capturing lessons learned across trials.Ensure planning outputs are reusable and continuously improve future study design.Drive a “continuous planning loop” mindset across the organization; defining KPIs to measure effectiveness of the process. HOW - Behavioural Competencies RequiredCompetencyDescriptionCompetency Behavioural MarkersDrive Vision and Strategy Seeing ahead to future possibilities and translating them into breakthrough strategies.Painting a compelling picture of the vision and strategy that motivates others to action.Paints a compelling picture of the vision (future status quo) and strategy that motivates others to action.Business Insights Applying knowledge of business and themarketplace to advance the organization's goalsMakes decisions based on data, facts, and figures, and considers different perspectives and the patients' voice; Able to translate to objectives and setting the bar. Manage Complexity Making sense of complex, high quantity, andsometimes contradictory information toeffectively solve problems.Identifies contradictory information/demands/inputs to effectively solve problems; Develops and evaluates alternative scenario and solutions; Able to identify what truly matters and prioritize decisions with real impact. Collaborates Building partnerships and working collaboratively with others to meet shared objectives.Collaborates and communicates without boundaries, continuously removes organizational barriers; Focuses on continuous improvement and learning at scale. Excellence in execution Planning and prioritizing work to meet commitments aligned with organizational goals. Consistently achieving results, even under tough circumstances.Approaches priority setting through the lens of execution; Establishes clarity on goals, timelines and accountabilities; Performance-driven with clear KPIs; Plans and aligns effectively; Promotes best practice sharing; Promotes accountability. HOW - Knowledge & ExperienceKnowledge & Experience (essential):10-15 years experience in clinical trial feasibility, study design, and planning methodologies within global programs.8+ years of experience in defining global strategy and driving global transformation.Proven experience leading data-driven clinical operations transformation initiatives.Demonstrated experience collaborating with Country Operations teams of different sizes and operational models across all trial types. Demonstrated experience of people/project management experience, (e.g., leading project teams, operational teams, cross functional teams through operational change and transformation).Extensive experience in clinical development, clinical operations, quality, compliance, or related areas in the pharmaceutical or biotech industry.Demonstrated understanding of the clinical trial landscape and commitment to innovation, creativity, and operational excellence.Strong knowledge of:Real-world data and analytics applications in clinical development.Enrolment forecasting and simulation methodologies.Site selection and feasibility best practices.Process and metric creation and optimisation.Experience managing hybrid delivery models (internal + FSP/CRO partners).Demonstrated ability to operate at global, cross-functional leadership level.Proven influencer and change agent with superior project management capabilities. Project management excellence in planning, prioritisation, problem solving and organisational skills. Used to managing multiple priorities in a dynamic environment. Agile mind-set.Experience in managing internal stakeholders and used to communicating across all levels of the organization including up to ELT level.Strong understanding of clinical systems (eTMF, CTMS, QMS, etc.) and business process design.Effective leadership skills and proven ability to foster team productivity and cohesiveness in changing environment is required.Financial acumen is required.Knowledge & Experience (preferred):Experience in Site Management and Monitoring optimal. Experience implementing AI/ML-driven planning or feasibility tools.Background in oncology and/or rare disease clinical development.Experience with CTMS/data platforms and integrated data environments.Education / Certifications (essential):A minimum of a bachelor’s degree (University/college degree) in a scientific discipline or general management is required.Education / Certifications (preferred): Advanced degree (e.g., Masters, MBA, MD, PhD , Pharm D) is preferred.Language(s) (essential): EnglishLanguage(s) (preferred):N/AWe are committed to creating a workplace where everyone feels heard, valued, and supported; where we embrace “The Real Us”. The value we place on different perspectives and experiences drives our commitment to inclusion and equal opportunities. When we include diverse ways of thinking, we make more thoughtful decisions and discover more innovative solutions. Together we strive to better understand the communities we serve. This means we also want to help you perform at your best when applying for a role with us. If you require any adjustments or support during the application process, please let the recruitment team know. This information will be handled with care and will not affect the outcome of your application.SummaryLocation: London (UK); Paris; Cambridge One MainType: Full time

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.What’s The Opportunity?Fin is an AI-first company revolutionizing how customer service is delivered today. Our entire platform is driven by an advanced AI Agent who we call Fin, who blends automation with empathy, setting a new standard in customer support. At Fin, you’ll help shape the future of AI-first customer service, showing our customers the transformative power of artificial intelligence. By inspiring a bold vision and delivering impactful solutions, you’ll make AI-powered support not just possible, but a reality for our customers.About the Role:Fin is looking for an exceptional Solutions Architect to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R&D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions.What Will I Be Doing?Lead technical discovery to identify and address our customers’ needsDeliver an exceptional pre-sales experience by articulating Fin's value and technical expertiseConduct impactful, value-based solution reviews and in-depth technical sessionsDesign and lead tailored Proof of Concepts (POCs) that showcase Fin's capabilitiesServe as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issuesCollaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planningBuild trust with customers by approaching challenges with empathy and curiosityContinuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at FinCommit to customer success, ensuring lasting value and proactively addressing challengesWhat Skills Do I Need?Minimum of 5 years of experience in a technical pre-sales role, managing C-Level technical and business relationshipsStrong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.Ability to solve problems independently while thriving in collaborative team environmentsProven time management skills in a dynamic team environment Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.Leverage your skills in translating complex business challenges into tailored Fin solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact.Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.Familiarity with managing POCs, RFPs, and addressing complex security questions.Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosityAbility to challenge the status quo and continuously improve Solutions Engineering processes and playbooksBring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the companyWilling and able to travel occasionallyBenefits We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast-growing start-upWe serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchenRegular compensation reviews - we reward great work!Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.Pension scheme & match up to 4%Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependentsFlexible paid time off policyPaid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved onesIf you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed.#LI-Hybrid#LI-RH1Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.The Distinguished Technical Architect, Data & AI is a senior technical leadership role within Salesforce's EMEA Go-to-Market organization.The Agentforce & Data360 Specialist team includes an elite group of Technical Architects operating at the intersection of Data, AI, and enterprise transformation. We are purpose-built to accelerate Agentforce and Data360 sales and value realization across EMEA's most strategic enterprise customers. This isn't a generalist architect role — it's a field-facing, C-suite-adjacent function where the best architects in the industry come to work on the hardest problems at the highest stakes.This team sits at the centre of Salesforce's GTM strategy in EMEA, connecting the dots between Data & AI Products, Product Marketing, Enablement, Customer Success, and the Partner Ecosystem — and operating across the full customer lifecycle to ensure customers don't just buy Agentforce and Data360, but genuinely succeed with them.Your ImpactAs Distinguished Technical Architect, Data & AI, you are Salesforce's most senior technical voice on Data and AI in EMEA — a Field Chief Data and AI Officer in practice, even when the room doesn't know your title. Your impact spans three primary dimensions:1. Thought Leadership & Industry PresenceBe a compelling, credible voice for Data and AI at Salesforce events, industry conferences, analyst briefings, and customer roundtables across EMEA.Present on stage and command a room — with the depth to hold a conversation with a Chief Scientist and the clarity to move a CEO to action.Publish technical thought leadership (blogs, whitepapers, reference architectures) that shape how the market thinks about enterprise AI and data strategy.Represent Salesforce's architectural point of view in the external ecosystem — with partners, analysts, press, and the broader technical community.Build and maintain a personal brand as a trusted authority on the intersection of Data, AI, and enterprise architecture.2. Strategic Architecture in Complex Deal CyclesOperate as a senior technical authority in Salesforce's most strategic and complex EMEA deal cycles — not as an executive presence at meetings, but as a material influence on buying decisions, architectural direction, and adoption outcomes.Engage at CDAO, CTO, and CIO level to shape enterprise data and AI strategy — connecting Salesforce's platform to the customer's most important business outcomes.Lead architectural deep-dives, whiteboard sessions, and design sprints that give customers the confidence to make bold decisions on Agentforce and Data360.Collaborate with AEs and SEs to build hands-on prototypes and proof-of-value demonstrations — targeting delivery in under two weeks — that make the architecture real and accelerate buying decisions.Own technical architecture decisions at customer engagements: data modelling, identity resolution, real-time vs. batch patterns, data graph design, and activation strategies within D360.Map and integrate external agents from hyperscalers (e.g., Copilot, Gemini) into Agentforce via open standards (MCP, A2A); advise customers on how these systems collaborate within their enterprise architecture.Navigate ambiguous, high-stakes technical conversations with authority — knowing when to prescribe, when to co-design, and when to challenge.Support early adoption engagements post-sale by tuning agents and guiding customers toward self-sufficient enablement.Serve as a long-term trusted advisor to strategic customers — building relationships that outlast any single deal cycle.3. Reusable Assets & Internal Force MultiplicationPackage and codify architectural patterns, reference designs, proof-of-concept frameworks, and technical playbooks that other Technical Architects across EMEA can deploy directly in their deal cycles.Be an internal multiplier — elevating the architectural quality of the broader team through coaching, IP contribution, and program leadership.Develop scalable enablement assets — including demo environments, architectural workshop templates, and POV accelerators — that compress time-to-value for the field.Partner with Product and Engineering to translate field-driven architectural insights into roadmap input and product improvements.Contribute to the global Architect community, sharing reusable IP and best practices that raise the bar across the function.QualificationsYou are a rare combination: technically elite, commercially sharp, and compelling on stage.15+ years of progressive experience in enterprise architecture, technical consulting, or technical pre-sales in Data and AI domains.Deep, hands-on technical expertise across enterprise data platforms, AI/ML, Generative AI, and agentic architectures — including Salesforce Agentforce, Data360, and the Salesforce platform.Demonstrated experience engaging C-level executives (CDO, CTO, CIO, CDAO) as a trusted technical advisor — influencing architecture decisions, not just presenting in them.Track record of presenting at major industry events, publishing technical thought leadership, or building a recognized personal brand in the Data and AI ecosystem.Proven ability to design and deliver reusable technical assets — reference architectures, POV frameworks, or architectural playbooks — at scale.Fluency across the modern data and AI stack: cloud data platforms (Snowflake, Databricks, BigQuery), agentic frameworks, RAG, vector databases, LLM orchestration, data governance, and enterprise integration patterns.Experience with prompt engineering, agent lifecycle management, and hands-on prototype development.Hands-on proficiency in programming (e.g., Python, JavaScript, SQL) and data frameworks.Understanding of agent interoperability standards (MCP, A2A) and the broader external agent ecosystem.Experience operating in complex, matrixed enterprise environments across multiple EMEA markets.Exceptional communicator and storyteller — able to translate architectural complexity into board-level narratives and back again.Fluent English required; additional EMEA language skills are a strong plus.Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Technical Skill SetData Architecture & Platforms Cloud data platforms, SQL, ingestion pipelines (batch, streaming, CDC), ETL/ELT, data modelling, semantic layers, integration patterns, and the TCO trade-offs of building with hyperscalers vs. Salesforce. Deep familiarity with Informatica (IDMC) for enterprise data integration and MDM, alongside Snowflake, Databricks, BigQuery, and Redshift.AI & Agentic Architecture Foundational ML concepts, data preparation, Python, applied AI, Generative AI, prompt engineering, retrieval-augmented generation (RAG), vector stores, and agentic architectures. Hands-on familiarity with platforms like Databricks, Snowflake, SageMaker, or Vertex. Agent lifecycle management, observability, and governance frameworks.Agentforce & Salesforce Platform Deep architectural understanding of how Data and AI are activated within Salesforce — including Agentforce, Data360, Sales Cloud, Service Cloud, and Industry Clouds. Hands-on experience with Agentforce Studio and Agent Builder to configure conversational and background agents; integration with external channels including voice via hyperscaler APIs. Proficiency in prompt design, testing, monitoring, and iteration; familiarity with agent lifecycle best practices from development through refinement. Understanding of how external agents (Copilot, Gemini, etc.) integrate with Agentforce via open standards (MCP, A2A).Analytics & BI Working knowledge of Tableau, PowerBI, or Looker and how they connect to enterprise data strategy.Integration Patterns MuleSoft APIs, hyperscaler SDKs, cross-platform integrations, and enterprise governance and compliance frameworks.Key QualitiesFuturist: Consistently brings a forward-looking perspective to customers, the team, and the product roadmap. Connects today's architectural decisions to tomorrow's possibilities.Gravitas: Commands a room — from a customer whiteboard session to a 2,000-person conference stage.Depth: Goes beyond the talking points. Materially engages with the architecture, the data model, the trade-offs, and the edge cases.Multiplier: Naturally codifies what they learn and gives it back to the team.Storytelling: Translates complex technical concepts into compelling narratives that resonate with both technical and business audiences.Trusted Advisor: Demonstrates integrity, transparency, and reliability with customers, teammates, and partners.Curiosity: Stays close to the technology — continuously learning, experimenting, and bringing new ideas back to the team.Benefits & PerksCheck out our benefits site that explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.Unleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. #J-18808-Ljbffr

About the Company \n \n FindCore are thrilled to be assisting a well-established business with the recruitment of a Remote Customer Service Advisor. \n \n About the Role \n \n This is an excellent opportunity for a friendly and professional individual who enjoys helping customers, resolving queries and delivering a high standard of service from home. \n \n Responsibilities \n \n\n • Respond to customer enquiries by telephone, email and online channels\n, • Provide clear and accurate information about products and services\n, • Resolve customer queries and complaints professionally\n, • Maintain accurate customer records and update internal systems\n, • Process requests, orders and account updates\n, • Liaise with internal teams to resolve customer issues\n, • Follow up with customers when required\n, • Help maintain consistently high customer-service standards\n\n \n Qualifications \n \n\n • Previous customer service experience is desirable\n\n \n Required Skills \n \n\n • Excellent verbal and written communication skills\n, • Confident speaking with customers by telephone\n, • Strong problem-solving and organisational skills\n, • Professional, patient and approachable manner\n, • Good attention to detail\n, • Comfortable using Microsoft Office and customer-management systems\n, • Able to work independently from home\n, • Reliable internet connection and a suitable home-working environment\n\n \n Preferred Skills \n \n\n • This role offers fully remote working, consistent Monday–Friday hours and the opportunity to join a supportive and professional team.\n\n \n Pay range and compensation package \n \n Salary: Negotiable, depending on experience \n \n Equal Opportunity Statement \n \n The closing date for applications is 31/08/2026. Applications will only be reviewed once the closing date has passed. \n

Join Ligentia! \n \n As a Customs Executive (Road), you will play a vital role in our Central Customs Team. Reporting to the Senior Customs Executive, you will focus primarily on Road Freight Customs Entries - ensuring seamless clearances, resolving complex compliance queries, and managing duty/VAT reclaims, all while keeping strict adherence to customer SLAs and regulatory standards. \n \n This role can be based out of our Romford, Leeds or Manchester office. \n \n Your Role: \n \n\n • Process accurate import customs declarations within agreed SLAs, managing road freight entries in line with HMRC and customer requirements.\n, • Support GVMS, inventory-linked border processes, and manage movements using CargoWise, Descartes Pentant, Destin8, and CNS.\n, • Oversee and discharge T1 transit movements (NCTS, Common Transit procedures, and MOTIS operations).\n, • Validate commercial invoices and supporting documents, calculate customs duty/VAT, raise customer invoices, and complete post-entry amendments or reclaims.\n, • Support commodity code classifications, answer customer and internal queries promptly, build strong relationships across carriers and teams, and drive continuous improvement within the team.\n\n \n What You'll Need: \n \n Essential \n \n\n • Hands-on experience processing customs declarations in a freight forwarding, logistics, or customs environment.\n, • Solid knowledge of UK import customs procedures, documentation, and GVMS.\n, • Experience with NCTS, Common Transit procedures, and MOTIS operations.\n, • Hands-on experience using CargoWise (or similar customs/freight management software).\n, • Strong understanding of customs duty, VAT, and commodity classification principles.\n, • Excellent organisational skills, keen attention to detail, and top-tier customer service skills.\n\n \n Desirable \n \n\n • Specialised road freight customs experience highly preferred.\n, • Professional customs qualification (e.g. BIFA or UK Customs Academy).\n\n \n Why Ligentia? Why now? \n \n Accelerated growth in one of the most dynamic industries you can imagine. Brilliant customers including some of the world’s leading retailers and best-known brands. A tech vision and roadmap that will turn heads for all the right reasons. And colleagues with high commitment and unrivalled knowledge, combined with low ego. A flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together. However you look at it, Ligentia is a great place to be right now. \n \n Ready to join us? Apply now! \n \n Ligentia requests that recruitment agencies do not speculatively submit CVs to us unless expressly requested to do so by a member of our People team. Any CVs sent to us on an unrequested speculative basis will be ignored. \n \n Ligentia will not be liable for any fee or commission payments claimed by a recruitment agent in respect to the employment by us of a candidate whose CV was sent to us on an unrequested speculative basis.

Technical Services Manager \n Building Services - Client Direct \n £70-75,000 Salary \n Central London \n Annual Bonus \n Excellent Pension \n Private Healthcare \n Dental Scheme \n \n Our customer are one of the highest profile commercial Property & Real Estate organisations in the UK, with a number of high profile developments and multi-tenant buildings they own and provide facilities/technical management for. With a current requirement at a mixed-use development in the Euston area of London, comprised of commercial/corporate office space, they seek an experienced technical services/engineering manager to help manage the outsourced HVAC service provider in their delivery of M&E maintenance across a West London mixed-use estate. Guideline salary for the position is between £70-75,000 and also has an excellent benefits package which includes annual bonus (up to 10%) and company pension contribution of 10%, as well as private healthcare, dental and share scheme. \n \n The purpose of this role is to implement and maintain effective management systems and procedures in the delivery and continuity of service of the mechanical, electrical, transport and public health services to the tenant, while protecting and enhancing landlord assets within the building / estate. To contribute to the management of health, safety and wellbeing for all users of the building/ estate, while being expected to liaise directly with the principal service partner for all mep works. \n \n Contract management. Organise and attend monthly meetings with associated contractors. Monitor, analyse and interpret the correct functioning of plant and systems via the building management system or other means. Carry out random checks of critical plant operation. Review contractors reports and any proposals. Carry out regular audits and inspections of all plant, related areas and equipment. Review contractor’s proposals and switching schedules for electrical shutdown works to ensure optimum level of service to occupiers and systems. Attend site during shutdowns and essential works as necessary. Attend site as necessary in the event of any emergency work or call out. \n \n Candidates will be fully qualified in either electrical or mechanical engineering, and with at least five years experience as a Technical / Engineering Services Manager. Ideally this experience will have been within the corporate or managing agent / real estate sector. Along with core M&E qualifications, additional training such as IOSH, NEBOSH or further education such as HND / Degree in and Engineering discipline will be beneficial. \n \n Further duties will include: \n \n · Compliance with all current legislation and recommended standards. Verify contractors risk assessments are up to date and appropriate to building and maintenance tasks. Ensure all written scheme is up to date. Ensure contractors emergency lighting log records up to date. Management of water treatment regime ensuring that water treatment manuals are up to date. Manage status of lift inspections and report via lift minutes. Ensure that all statutory inspections are carried out by the due date and manage/monitor progress of actions via external reports spreadsheet attached to appropriate minutes. \n · Provide day-to-day technical and operational support to building managers and occupiers. \n · Management of the permit to work system and check method statements where appropriate. Liaise with building management and occupiers regarding operational and technical matters such as plant shutdowns and work impacting on occupiers operation. \n · Review occupier license applications. Review and comment on drawings, specification and reports submitted by the occupiers and advise the landlord accordingly of any impact on base build operations or any technical or lease concerns. Liaise with tenant consultants on any technical or operational revisions. Monitor tenant fit-out work and liaise as necessary to ensure that work complies with the approved license for alteration. Carry out random inspection of fit-out works and report, liaise on findings as necessary. \n · Undertake regular audits of maintenance programme. Review call out sheets and investigate as necessary. Review concept ppm sheets / reports and investigate as necessary. Carry out random inspections of ppm / reactive works completed and in progress. \n · Preparation and management of engineering service charge budgets, to include procurement as per company policies. Budget control, preparation of relevant specification, raising orders/instructions/ contracts and verifying (processing) invoices. To develop, implement and manage environmental and energy conservation programmes, (working with others where necessary) ensuring optimum usage of energy. To advise on potential problems, improvements and possible savings. Analyse monitoring & targeting reports and investigate and action as necessary. Arrange independent energy audits as necessary and action recommendations as necessary. \n · Analysis and management of all engineering data/reports, ensuring that appropriate action/follow up is achieved. Identify & agree specialist consultant roles and review consultants brief on a regular basis. Manage other audit reports. Review actions/progress and monitor monthly via external reports spreadsheet attached to m & e minutes. \n · Implementation, management, and development of the concept planned maintenance system, ensuring information, plant history, drawings and technical information is accurate and up to date. Develop and maintain the base building asset register. Review and develop site-specific maintenance tasks. Ensure drawing and O & M’s are updated to reflect any changes carried out to the installed systems. Develop, implement, and maintain site-specific plant replacement programme. In conjunction with budgetary control. (plant life cycle asset management). \n · To ensure that the production of engineering service specifications, contracts and associated documentation properly represent the service requirement of the premises and are presented and executed in accordance with company guidelines. Prepare contract documentation to include: - tender documents, agreements and specifications. Manage tendering procedures. Analyse tenders. Undertake post tender interviews. Produce client contract placing report. Manage contractor closely during mobilization period and through to completion. \n · To ensure that the senior technical services manager, estate director and building management team are regularly appraised of any new developments or issues of a problematic nature. Report on any emergency incident that occurs. Report on any concerns relating to plant operation. Report on any tenant relationship related issue. Report any issue that could or will involve the HSE or EHO. \n · To ensure new buildings and areas of public realm are handed over in accordance with company guidelines and that all manuals are in place as soon as is reasonably practicable. \n · Set up new utility contracts for handed over buildings and public realm as required. \n · Conduct monthly utility recharges via billing platform. \n · Report on energy usage as per reporting requirements. \n · To ensure that the property's electronic security systems are fully operational and maintained as per the manufacturer's guidance and current best practice. Report on any concerns relating to plant operation. Liaise with the systems department as required, regarding contract specifications, maintenance regimes, auditing, equipment upgrades, documenting changes etc. Ensure maintenance contracts are in place. \n · To ensure the requisite engineering standards executed in the management of buildings are commensurate with those standards promoted by the board and detailed in the operations manuals. \n · Ensure adherence to companys pathway to net zero carbon. \n \n This is a fantastic and rare opportunity to work "in-house", with the security and fantastic benefits which accompany these roles. It will suit an experienced Technical Services Manager with experience managing within commercial multi-tenant environments, either currently working in-house / managing agent, or on the FM service provider side looking to make the move across to being the client. With the enhanced benefits, extra remuneration (circa £10-15k between pension/bonus), this makes for an attractive opportunity to work for an industry leading employer.

Motor Insurance Customer Care Agent \n \n £26,000.00 - £28,000 per year (Dependant on insurance experience) plus a salary increase after 12 months + monthly bonus based on performance \n \n Location: Rainham, Essex (4 days in office, Fridays from home after induction training completed) \n \n MUST have minimum 1-year recent solid experience in MOTOR insurance (call centre, broker or customer service background). \n \n Job Overview: \n \n Join a Growing, Ambitious Insurance Business with a Brilliant Culture as a Customer Care Agent. \n \n Are you an experienced Motor insurance professional looking for more than just another call centre role? \n \n Join a tech driven insurance business that’s transforming how people experience cover. My client combine innovation with a genuinely supportive culture giving our teams the tools, flexibility and trust they need to do their best work. Here, insurance isn’t stuck in the past, it’s digital, customer focused and constantly evolving. If you're looking to be part of a growing company where your ideas matter and your career can thrive, this is the place. \n \n What’s the Role About? \n \n You’ll be part of the dynamic motor insurance team, helping customers choose the right cover and giving them a great experience from start to finish. You’ll be trusted to bring your expertise, contribute ideas and grow with us as we continue expanding. \n \n Why Join? \n \n\n • Strong cultural values: Friendly, inclusive, and performance driven\n, • Stability with flexibility: Office based 4 days, home on Fridays\n, • Development focused: We reward loyalty and performance\n, • Real progression: Clear paths for those who want to move up\n\n \n What You’ll Get \n\n • Salary: Starting at £26,000 _ £28,000 plus an increase after 12 months\n, • Monthly % bonus based on performance + teamwork\n, • Hours: Monday–Friday, 9am–5pm (no weekends!)\n, • Holidays: 20 days + bank holidays (rising to 30 with service)\n, • Location: Rainham, Essex (with great transport links and free parking)\n\n \n \n What We’re Looking For \n \n MUST have minimum 1-year recent solid experience in Motor insurance (call centre, broker or customer service background) \n \n\n • Strong communication and rapport building skills\n, • A positive team first attitude and hunger to succeed\n, • Confidence in guiding customers and solving problems with care\n, • A commitment to doing things the right way, fair, transparent and honest\n\n \n \n Ready to join a company where you can grow, feel valued and be part of something exciting? Send your CV today and we’ll be in touch to talk more. \n \n Benefits: \n \n\n • Casual dress\n, • Monthly bonus\n, • Holiday increase per year\n, • Company events\n, • Company pension\n, • Discounted or free food\n, • Free parking\n, • Health & wellbeing programme\n, • On-site parking\n, • Work from home\n\n

Alation is pioneering the next era of data intelligence — powered by AI agents and trusted data. Organizations around the world rely on Alation to drive self-service analytics, cloud transformation, data governance, and AI innovation. Our technology helps enterprises connect people and data to make faster, smarter, and more confident decisions. With more than $340M in funding – valued at over $1.7 billion and more than 650 customers, including 40% of the Fortune 100.As data becomes the foundation of every business, Alation is leading the way in helping organizations unlock their full potential. By bringing intelligence, automation, and trust to every interaction, we empower customers to scale data-driven innovation with confidence and speed.Joining Alation means being part of a winning team shaping the future of AI-powered data intelligence. We move fast, think big, and deliver results together.Job Description:This role brings deep expertise in the data space—spanning data governance, data catalog, and AI concepts—along with strong command of the broader data ecosystem, paired with solid industry acumen across our target verticals, including Financial Services, Healthcare, Manufacturing, and Hospitality and Travel.As a strategic transformation leader and forward-deployed executive partner, this person defines enterprise deployment strategy and owns the full lifecycle from vision to measurable outcomes—driving high-impact deployments at the intersection of data intelligence, AI, and governance while handling high-stakes executive dynamics with confidence. They set the bar for how Alation delivers agentic, governance-forward transformations.What You'll DoOwn enterprise transformation outcomes across strategic accounts, operating on a multi-quarter horizonLead executive discovery independently and define an enterprise transformation roadmap tied to measurable KPIsEngage directly and frequently with C-suite stakeholders, leading executive conversations without senior coverMake architecture decisions that set the direction for large-scale rollouts and governance postureOwn end-to-end lifecycle outcomes—strategy, deployment, adoption, value, and expansionArchitect enterprise-scale patterns and governance frameworks, standardizing repeatable approaches across accountsRun Executive Business Reviews (EBRs) and value realization narratives independentlyDrive expansion opportunities through a clear value narrative and roadmapServe as escalation authority for high-risk technical and stakeholder issuesInfluence product direction through high-quality field insight and crisp problem framingLead team- or department-level initiatives—playbooks, enablement, standards—that scale delivery excellence across the orgWhat You'll NeedExperience: 10+ years in technical delivery, solutions consulting, or forward-deployed customer-facing roles at data/AI platform companies, with a track record of owning enterprise-level, multi-quarter engagementsTechnical Credibility: Deep understanding of AI technologies, architecture, and the broader ecosystem (LLMs, agent patterns, data platforms); recognized as a credible technologist and escalation authority by senior technical stakeholdersPlatform Familiarity: Strong working knowledge of enterprise data and cloud platforms (Snowflake, Databricks, AWS, GCP, Azure), sufficient to shape architecture decisions and rollout strategy at an enterprise scaleGovernance Background (preferred): Meaningful exposure to data or AI governance concepts, with the ability to define governance frameworks and translate them into executive-level value conversationsExecutive Presence: Proven experience leading independently at the C-suite level, driving executive alignment and decision-making without needing senior coverProblem Solving: Able to frame enterprise-level ambiguity into a transformation plan and phased roadmap, anticipating risk patterns and creating repeatable approachesLeadership & Influence: Track record of shaping team- or org-level standards, playbooks, or methodology—recognized as a thought leader internally and/or externallyTravel: ~25–40% for customer onsite visits#LI-Hybrid#LI-MS1Alation, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested. This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work.SummaryLocation: GBR-LONDONType: Full time

ApexFocusGroup collaborates with research firms, universities, and trusted brands to gather genuine consumer insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences.Role Overview:We are welcoming participants from all backgrounds, including anyone looking for customer service representative or customer service agent roles, to take part in upcoming market research studies. These may involve online discussions, product testing, or feedback sessions - typically conducted remotely online.This is a casual, project-based opportunity ideal for anyone interested in taking part in research on a part time basis, depending on their availability and profile fit. Some studies are available for immediate start.Requirements:Access to a smartphone, tablet, or computer with a functional cameraReliable internet connectionAbility to read instructions carefully and provide honest, detailed feedbackAn active email address to receive study invitations and participation detailsBenefits:Take part only in studies that match your interests and scheduleResearch types include online or in-person focus groups, virtual interviews, product testing, and other feedback activitiesNo previous customer service representative experience needed. Just a willingness to share your opinionsSome studies may include early access to new products or services before launchMany studies offer compensation, which varies by study type and durationCompensation:Up to £700 per week (amount varies based on the selected focus group or research assignment)If you'd like to contribute to research that influences real-world products and decisions, or simply looking for flexible remote roles with an immediate start, we invite you to submit your interest online today.Important Notice – No Fees Required: Participation is always free. We never request or accept any fees for registration or study involvement. Please stay cautious and only respond to communications sent directly from us.

Are you experienced in Travel Sales, or just returned from travelling and keen to start a career in the Travel Industry? Do you enjoy working towards targets, whilst maintaining a high level of customer service? Based in a commutable distance from London, but looking for a mix of office based & homeworking? WE HAVE THE ROLE FOR YOU!! We are working with a reputable Tour Operator (who are based in the West End) who are looking for an experience Sales Consultant to join their friendly team. As a Sales Consultant, you will be expected to service both our Direct Clients & Travel Agent Partners with a professional and friendly manner at all times whilst dealing with their new booking enquiries. Responsibilities: To handle inbound calls from both Direct clients & Travel agents in a professional manner (New Booking enquires). To maximize every sales opportunity, upsell and cross-sell whenever required or appropriate. To strive to achieve your monthly sales targets across all products and customer types. To deliver exceptional customer service to our discerning, loyal customers who book high value trips. To manage new enquiry and callback requests by responding within the expected time frame with excellent written communication skills. Demonstrate the ability to multi-task between calls and emails. Support with crisis events such as high & low water/flight changes/non-operational tours when and if required. Confident in using multiple Microsoft programs especially excel with day-to-day workload, tasks and data entry. Take day-to-day initiative and share knowledge with other team members. To handle the overflow of customer service calls from direct/trade partners in a professional manner. Skills & Qualifications Required: Strong focus on quality of service as well as quantity. High attention to detail to ensure bookings are error free. Strong GDS Knowledge. Proven experience in a sales role, preferably within the travel industry, with a track record of meeting or exceeding sales targets. Exceptional customer service skills. The ability to be flexible and deal with non-sales workstreams when required. Confident with Microsoft programmes. Ability to work in a pressured environment. Flexibility to work on a Rota Basis 37.5 hours per week between Monday - Sunday. Excellent written and oral communication competency. A willingness to take responsibility and to work as a part of a close team. Ability to adapt to the company culture and live the company values. The package: A salary of £26,000 + commission Hybrid working (2 days in the office, 3 days from home) Employee discounts on Travel Staff fam trips * professional development and growth within the company. Interested? Please click APPLY below or contact (url removed)

Company description About Latham & Watkins Latham & Watkins is one of the worlds leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong.About the Role The Workplace Experience (WE) 24/7 Agent is an integral part of Lathams Workplace Experience team. This role will be responsible for supporting customers in a virtual fast-paced setting via telephone, email, and chat four days per week while working alongside the local London Workplace experience team in-person one day per week allowing for flexibility as business needs may change week to week. The onsite role will consist of reception desk support, conference room setup, and visitor support. This role will be located in our London office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence. The shift for this role will be Monday - Friday 8:30am - 4:30pm.Job description Responsibilities & Qualifications Other key responsibilities include:Curating experiences in the workplace to make the internal and external client feel valued, part of the community, and always impressed by the level of serviceProviding high touch customer service to all visitors and guestsContributing to a team environment that ensures all WE Agents are equally taking ownership of department tasks and responsibilitiesEnsuring cross-departmental collaboration to guide an inquiry to the appropriate resourceActing as the liaison for the WE staff in the local offices to facilitate all types of requests and providing information to allow for a seamless experience for the customerRequired profile Wed love to hear from you if you:Demonstrate excellent communication skills both written and verbalPossess exceptional customer service skills with the intention to go above and beyond for every requestDisplay the ability to assess situations and take action without the direction of othersAnd have:A high school diploma or an equivalentFluency in English and proficiency in either German, French, Spanish and/or Italian is advantageous but not requiredPrior workplace experience; experience as a receptionist or in technology, hospitality, or inbound customer service call center, preferablyAdministrative experience and familiarity with professional services organizations, preferablyWhat we offer Benefits & Additional Information Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Lathams comprehensive benefit program which includes:Health insurance as well as group income protection and life assuranceA pension planWellness programsEmployee discountsAnd more!Additionally, we have a range of programming including Global Affinity Groups, which are open to all. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race, colour, religion, sex, age, national origin, sexual orientation, gender identity, gender expression, marital status, or any other characteristic or condition protected by applicable statute.#LI-CB1#EntryLevelTPBN1_UKTJ

Are you a pet lover with a friendly personality? Do you have a passion for providing excellent customer service? If so, we have the perfect opportunity for you! Customer Service Agent, with AIRFREIGHT EXPERIENCE Location: Heathrow Area Working Hours: Monday - Friday, 08.30 AM - 5:30 PM Salary: Circa. £30,000 per annum for the right person Our client is a fabulous organisation and they are seeking a Customer Service Agent to provide a top notch customer service to clients, addressing inquiries and resolving issues related to pet exports. You will be responsible for coordinating the logistics of exporting pets, ensuring all paperwork and processes are handled efficiently and you will occasionally drive the company van to drop off pets at Heathrow Airport. You will collaborate with team members to ensure seamless operations and excellent customer experiences. Requirements: A genuine love for animals and a friendly, approachable demeanour. Strong communication and interpersonal skills. FULL UK DRIVING LICENCE with the ability to drive the small company van as rarely needed. Airfreight experience required, Excellent organisational skills and attention to detail. Ability to work well in a team-oriented environment. What’s On Offer: Comprehensive training in all aspects of the pet export process, providing valuable air freight experience. A supportive and pet-friendly work environment. Opportunities for growth and advancement within the company. Note: Due to the nature of the job, a love for animals is essential, as you will be working in an environment with pets present so no allergies, please but lots of pet cuddles

.SENIOR PROPERTY MANAGERRendall & Rittner competitive HybridROLE OVERVIEWYou will take ownership of a Tottenham-based residential portfolio of around 1,100 homes, delivering best-in-class service to residents, clients and partners. Working in a hybrid way, youll blend focused time at home with monthly office collaboration and regular site presence to stay close to your buildings, people and performance.Your routine will include fortnightly site visits across the portfolio to maintain high standards, ensure safety and drive continuous improvement. Youll be supported by specialist central teams and modern systems, giving you the scope to lead confidently, anticipate issues early and build strong, trusted relationships.ROLE EXPECTATIONSYou will be the day-to-day lead for your buildings, balancing hands-on oversight with proactive planning. Most days youll be communicating with residents and client directors, steering contractors, reviewing budgets and compliance actions, and turning data from our systems into clear decisions and updates.WHAT SUCCESS LOOKS LIKEResidents and clients feel informed, supported and confident in your stewardship of their homes.Budgets are accurate, service charge performance is on track, and variances are clearly explained early.Health, safety and compliance actions are completed on or ahead of schedule with clear audit trails.Contractors are well-briefed, deliver to scope and standard, and provide demonstrable value.Major works and projects progress smoothly, with risks identified and mitigated in advance.Issues are anticipated and resolved quickly, with lessons learned shared across the team.HOW YOU'LL SPEND MOST OF YOUR TIMEVisiting sites fortnightly to complete inspections, meet stakeholders and close out actions.Preparing and managing service charge budgets, monitoring spend and approving invoices.Leading communications with residents, client directors and developers, providing clear updates.Instructing and overseeing contractors, tendering works, and managing performance.Driving health, safety and compliance checks, updating records and completing follow-ups.Planning and delivering AGMs, board meetings and reports, and tracking resulting actions.WHO THIS ROLE IS FORYou take ownership, prioritise effectively and thrive in a hybrid, fast-moving environment.You build strong relationships, communicate clearly and keep stakeholders confidently informed.You balance customer focus with commercial judgement and a practical approach to problem-solving.You are comfortable using technology and data to plan, track and evidence outcomes.You enjoy being out on site as much as you value focused time to plan and deliver.EXPERIENCE THAT HELPSManaging a multi-site London leasehold/block portfolio and leading client meetings.Building and managing service charge budgets and reporting on financial performance.Coordinating major works, Section 20 consultations and defect/warranty matters.Running AGMs and board meetings, preparing professional packs and minutes.Using modern property management systems and digital tools to streamline workload.WHAT WE OFFERCompetitive salary, aligned to experienceDiscretionary bonus25 days holiday plus bank holidaysPrivate medical insurance, life assurance and enhanced family leaveFully funded training and professional developmentPaid sabbaticals as a loyalty rewardPension scheme and employee assistance programmeDiscounts across travel, retail, fitness and entertainmentABOUT RENDALL & RITTNERRendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.HOW WE HIREInitial conversation with our talent teamInterview focused on your portfolio leadership, resident and client communication, budgeting and compliance know-how, and how you plan, prioritise and solve real-world property challengesWe aim to complete the process within two to three weeks and communicate clearly throughout.INTERESTED?Apply with your CV.All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.TPBN1_UKTJ

Freightserve recruitment are looking for a Cargo Reservations Agent for a well established Airline GSA based in the Heathrow area. Role:- Manage the day-to-day customer service activities for a key airline. Will be ensuring the smooth operational flow, monitor and recording of all reservations. RESPONSIBILITIES:- • Manage complete end-to-end booking process. • Direct interface with UK freight forwarders, overseas offices, interline partners, GHAs & other Company offices. • Keeping in-house and airline system up to date, including full data capture. • Oversee Pre Bookings. • Acting as main contact through both customer calls and emails • Deal with pricing enquires and rates. • Managing capacity control and priorities. • Responding to request for tracking information & post flights. • Dealing with customer complaints and service issues. • Provide booking list to GHAs and pre-alert outstations. • Oversee trucking to ensure smooth transit. SKILLS & EXPERIENCE:- • Ideally candidate should have Airline, GSA or Freight Forwarding experience. • Have outstanding customer service skills and good understanding of the cargo market • Ability to work in a fast paced environment handling multiple initiatives and prioritize own workload. • Autonomy in the role and capacity management. • Must be articulate and possess good interpersonal skills. • Competences in IT programs, strong analytical skills, planning and organization Working hours are; Monday to Friday 9am - 5.30pm As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry

Job Title: B2B Deployment ExecutiveContract length: 12 monthsLocation: London (Hammersmith) - HybridSummary of RoleIn your B2B Deployment Executive role, you will execute the Customer Service Centre strategy and market policies across all channels, ensuring the highest standards of service for our Field Force, Retailers and Trade Partners. You will manage the relationship with one of the most highly skilled teams within our third-party CSC service provider.We will rely on you to lead engagement with the Back Office Support Lead (third party), supporting our Field Force, Commercial Planning team, Retailers and Trade Partners in delivering services to consumers as they transition from traditional smoking to Reduced Risk Product alternatives.You will be a key team member focused on providing back-office support, including but not limited to retailer non-automated payments, national and regional insights reporting, REEV territory management for small- and large-scale changes, TPOSM logistics from warehouse to Field Force lock-ups, retailer onboarding, Power BI dashboard requirements and updates via the Data Analytics team, and Drive 2.0 support and query management. Your role will also be critical in ensuring continuous improvement, process review and efficiency between the B2B Customer Services and Back Office team, Commercial Planning team, Data Analytics team, Field Force teams across the UK, and other relevant departments.Main responsibilitiesUnderstand the key initiatives, requirements and challenges across all indirect channel activities and Field Force regions; identify relevant actions or local fixes and, where required, escalate to the central team and follow up through to resolution and implementation.Coordinate with the Commercial Planning and Field Force teams on upcoming activities, aligning on support requirements for sales cycles, activity plans, customer incentive and trade programme payments, approvals and control management, and associated insight-reporting requirements.Coordinate Power BI requirements with the Data Analytics team, including but not limited to incentive payments, Field Force insight-reporting support, systemic issues and commercial updates. Work with the B2B Back Office and Admin team (third party) to deploy reports in Power BI where required.Establish processes and relevant SLAs for the B2B Back Office and Admin team (third party) to deliver key initiatives and activities within the role's remit. Monitor key service-level metrics and retailer satisfaction indicators, adjusting services to achieve high retailer and internal stakeholder satisfaction. Work closely with the third-party service provider to ensure a high level of execution and advisor engagement.Manage the relationship with the third-party service provider (Big Yellow) for Field Force lock-up locations, including budget-related responsibilities, ensuring locations remain relevant for Field Force area coverage.Manage budget, forecast, purchase order and invoice processing for third-party service providers.Prepare and deliver training for B2B Back Office and Admin team members (Team Lead, Regional Support and Admin Executives), enabling them to provide relevant support and act as a single point of contact for the Field Force and Commercial Planning teams.Oversee the processes and controls for accurate and timely processing of all indirect channel non-automated retailer payments and incentives. Carry out thorough SOX control checks against the Standard Operating Procedure (SOP) and report all incentive payment updates to relevant stakeholders.Oversee the processes and controls for accurate and timely processing of all indirect channel (REEV) retailer onboardings. Carry out thorough control checks against the Standard Operating Procedure (SOP) and report updates to relevant stakeholders.Continuously review and refine processes to improve efficiency across B2B CSC and CBO teams, Commercial Planning, Data Analytics and Field Force requirements.Act as owner of the following B2B CBO products:B2B Back Office (third party) onboardingB2B Back Office escalation processesIndirect channel non-automated incentive payment management and related controlsIndirect channel (REEV) retailer onboarding management and related controlsField Force and Commercial Planning insight reporting, excluding pre-Power BI implementationField Force REEV territory, store assignment and supportVoice of the Retailer (R-NPS) inner and outer circle huddle meetings and interaction set-upDrive 2.0 support and query managemento TPOSM/PPOSM deployment coordinationo New onboarding process management, coordination and controlso Reporting and REEV orchestration systemic supporto Trade programme payment reconciliation and controls managementPosition Complexity & ResponsibilitiesProcesses - Accurate and timely completion of relevant processes and controls, with strong attention to detail required to meet global process frameworks.Scope of Influence - The position's scope of influence is focused on managing one of the key teams within the CSC vendor. Within the role works closely with, but not exclusively with, Commercial Planning, Field Force, Data Analytics, Trade Marketing, Trade Activation, Finance, Supply Chain, KA and IT.Communication - The position requires the ability to influence deployments and results, working closely with Commercial Deployments, Field Force and other teams.Travel & Meetings - A minimum of one visit per quarter to the CSC vendor (Konecta Casablanca), with a minimum stay of three working days. You will also be required to attend all Field Force meetings and events in person where they are held face to face, including overnight stays where required.Data - The position requires the following: Analyse monthly commercial activities, understand requirements and prepare monthly insight reports via the third-party B2B Back Office and Admin Support team to support Commercial Operations and the Field Force team.Gather and review Field Force data-support requirements and align with the Data Analytics team on how to implement requests.Project Size - FFWD initiatives (SME/Lead), local functional and CSC projects (SME/Lead), and medium-to-large projects (SME).Standards & Policies - SOX controls in place and checks completed (L2C C048A - DTE Payment File Controls).SOPs and controls in place (10-C - REEV Customer Onboarding).Quality KPIs - Stakeholder Net Promoter Score [NPS], Quality Score [based on PML Quality framework], Quality Evaluations [Per Advisor]High-Performing CSC B2B Operation and Improved B2B Service QualityB2B Central Admin: Non-automated Payment file processing Accuracy (%)Channel NPS (B2B)B2B CBO Stakeholder NPSTraining KPIs - Time to Proficiency, Knowledge and Skill Retention RateEfficiency KPIs - Occupancy Rate [Per Agent], Productivity / Capacity Rate [Per Agent]If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.TPBN1_UKTJ

Overview:A globally recognised financial institution is seeking an ECA Agency Client Service Manager to join its Loan Agency Client Services team . This role focuses on delivering first-class relationship management to clients involved in Export Finance transactions , ensuring compliance with ECA policies and managing a complex portfolio with minimal supervision.Key Responsibilities:Portfolio Management: Act as Facility Agent, ECA Agent, and Intercreditor Agent for a portfolio of syndicated Export Finance loan transactions.ECA Coordination: Liaise with Export Credit Agencies on policies, insurance, and covered facilities.Deal Lifecycle Oversight: Manage the end-to-end lifecycle of deals, from mandate to final repayment, including amendments, waivers, and consents.Stakeholder Collaboration: Work with internal teams, clients, lenders, lawyers, and ECAs to onboard, execute, and close deals while resolving operational issues.Client Relationships: Develop and maintain strong client relationships to identify new business opportunities.Pricing & Repricing: Focus on pricing for out-of-scope events and opportunities to reprice on refinances and amendments.Requirements:Experience: Proven background in a comparable role , with a strong understanding of the Syndicated Loan Market and ECA-backed financing .Technical Skills: Ability to review agency provisions, manage amendments/waivers, and ensure compliance with ECA policy obligations .Soft Skills:Client-focused with a commitment to excellent customer service .Strong communication (written and verbal), time management, and presentation skills .Ability to work under pressure, manage priorities, and build relationships with internal and external stakeholders.Desirable: Experience in Project and Infrastructure Finance and credit exposure.Why Apply?This role offers the opportunity to manage a complex portfolio independently , work and specialist with global ECAs , and contribute to high-value transactions in a collaborative, client-centric environment . The hybrid working model and competitive salary make it an attractive proposition for experienced professionals.Location: LondonWorking Arrangement: Hybrid (2 days in office, 3 days at home)TPBN1_UKTJ

Job Title: Self Employed Sales & Lettings Estate Agent Location: London & the Home Counties/Borehamwood (office) Hybrid role with required travel in and around London. Hours: Flexible Hours (usually 09:00 18:00) Salary: Commission Only - Estimated earnings between £36,000 - £78,000 (Minimum: £30,000 of Sales income & £6,000 of Lettings income)Benefits: Up to 50% commission on all completed transactions Extensive training Competitive bonus structure No overheadsLooking for an exciting career in property where your earning potential is in your hands? No experience? No problem. At Frestons, we provide full training and support to help you build a successful career as a self-employed Sales & Lettings Estate Agent. If you're self-motivated, resilient and ready to take on a rewarding new challenge, we'd love to hear from you.About Frestons: Frestons are a dynamic team servicing people's property needs across London and the Home Counties. Frestons provides key services including viewings, valuations, property consultation, personal property sourcing and much more.As Sales & Lettings Estate Agent you will be responsible for: Conducting Sales and Lettings viewings Sales and Lettings negotiation Providing Sales and Lettings property valuations online and in-person Buyer and Tenant lead generation Vendor and Landlord lead generation (online and in-person) Booking and attending general appointments Property management Attending in-person office meetings Uploading properties on Rightmove and Zoopla Booking miscellaneous appointments for example photography captures with our media team and floorplanner Dealing with general property enquiries Providing top customer serviceAbout you: Essential Requirements: Valid UK Driving licence Access to own car required Strong negotiation and communication skills Strong customer service experiences and phone etiquette Ability to work independently and as part of a team Self-motivated, resilient and organised Desired Requirements: Estate Agency experience Property experience Sales (general) experience Lead generation/Marketing experience Negotiating experienceThis role would be suitable for candidates who have previous experience as an Estate Agent , S ales Negotiator , Lettings Negotiator , Real Estate Consultant , Property Management .TPBN1_UKTJ

This role is in support of Cencora's global logistics and storage services marketed through our World Courier business. The Senior Import Agent is responsible for supporting all aspects of daily import operations, from initial enquiry through to shipment recovery and final clearance, ensuring shipments are handled in a compliant, timely, and professional manner. The role requires a strong understanding of World Courier’s SOPs, written guidance, customs clearance processes, CDS, and customs declarations for both air and road freight. The successful candidate will have strong decision-making and communication skills, the ability to work independently and as part of a team, and experience liaising with clients, service providers, regulatory bodies, other World Courier offices, internal departments, Border Force, Port Health, and local customs authorities. A flexible and adaptable approach is essential due to the changing nature of customs regulations, alongside a commitment to maintaining high standards of accuracy, compliance, and customer service. This role will be based on a working pattern of 8.5 hours per day on a 40 hour working week, between Monday to Sunday, 6 am – midnight. There will be some flexibility on the days of work and core times worked. This can be discussed further at interview. Responsibilities will include: Comply with World Courier Standard Operating Procedures (SOP), which contain specific instructions to take the steps concerning the reception and shipment of materials. Compare the material received with the documentation forwarded in order to certify concordance or disagreement. Prepare box contents according to what´s described on WC Packing List. Perform activities on the Operative System CTM-STAR related to the Inbound, Outbound, Return and Relocation processes. Carry out relabeling, stock, balance and relocations processes developed at the Facility. We would value the following attributes: Previous experience in logistics (ideally in a similar role within air / road freight). TMS systems experience Excellent interpersonal relationships. Able to take own initiative Strong IT skills Keen to develop and progress Flexible Good communication skills Knowledge of customs * Experience in import licensing

Job Title: Sales Agent – Premium Location Store (High Commission + Security) Location: Premium Location Store Salary: Unlimited Commission (Paid Bi-Weekly) min, £70 per shift Job Type: Full-time / Self-Employed / Sub-Contractor Are you the next top-performing Sales Agent? We are looking for a hungry and ambitious Sales Agent to join our team at our Premium Location Store. If you are a natural communicator who loves the thrill of the "close," this is the role for you. Whether you are a seasoned pro or looking to break into the industry, we provide the platform for every Sales Agent to earn without limits. The Role As a Sales Agent, you will be the face of our brand in a high-footfall environment. Your mission is simple: Demonstrate: Showcase our products to potential customers with enthusiasm. Convert: Turn interest into action and close sales on the spot. Represent: Maintain a professional and positive image for the company at all times. What’s in it for you? We believe in rewarding hard work. Every Sales Agent on our team benefits from a "best of both worlds" pay structure: Security: A guaranteed £70 per shift to keep your base covered. Unlimited Earnings: High commission rates with no earning cap. Bi-Weekly Pay: Get your commissions paid every two weeks—no long waits for your money. What we’re looking for We value attitude over everything else. While we prefer a Sales Agent with Field Sales or Door-to-Door experience, we welcome applications from all backgrounds if you have the right spark. Competitive Spirit: You love to win and hit targets. Strong Communicator: You can build rapport quickly in a busy store environment. * Requirements: You must be a Sales Agent with the right to work in the UK on a self-employed basis for over 20 hours per week. WE HAVE EXCITING OPPORTUNITIES AT HAMLEYS & HARRODS Join our team as a Sales Agent & RC Toy Demonstrator at Hamleys and take on the thrilling role of engaging customers with our range of remote-control toys. You'll be the highlight of the Hamleys store, showcasing high-flying action with products like our Thunder Jet Pro and the Thunder Sphere. Step into the world of style and creativity as a Sales Agent & Fashion Demonstrator at Hamleys. Your mission? To captivate customers with our enchanting "Curls 4 Girls" line. Picture yourself stationed amidst the glittering aisles, showcasing products like our Magic Hair Styler and the Glitter Tattoos and Nail Art. As a Sales Agent & Toy Demonstrator at Hamleys, you’ll be the spark that ignites wonder and joy in our customers. Your role is crucial in demonstrating a variety of exclusive toys, engaging with customers, and driving sales. You’ll be stationed at the iconic Hamleys store, where you’ll have the chance to showcase exciting products like our enchanting Buzz “Magic” Snow, our famous Puzzle Cars, and the competitive Table Hockey Set. Eligibility Requirements: -Right to Work in the UK & ID: You must be legally authorised to work in the United Kingdom. -Passion for Play: You love games, toys, and the thrill of competition. -Customer-Centric Attitude: Engage with visitors, understand their needs, and provide exceptional service. -Team Player: Collaborate with fellow demonstrators and store staff to create a magical experience. Uncapped Commission: Your hard work will be rewarded with commission-based incentives. Staff Discount: Enjoy discounts at Hamleys, and Buzz Retail Ltd. Training: Receive training to enhance your product knowledge and sales skills. If you're passionate about toys and creative, with a drive to make money, confident in your sales abilities, and eager to spread joy to Hamleys' customers, we want to hear from you! Apply now by contacting Mateasa Grant for more information. This is a Self-Employed Role, with a completion amount of £70 shift (not do be confused with dayrate). NO CAP commission

Pear Recruitment – Experienced Property Manager Location - Shoreditch Hours - Monday to Friday 9:30am – 6pm Salary £35,000 + Performance related bonus Drivers Licence – Not required At least 3 years of experience Preferred Our client is a well-established, independently owned property company based in the heart of Shoreditch. They are seeking an experienced Property Manager to join their dynamic and stylish branch. With over 50 years of combined industry experience, the team provides a bespoke service to clients, specialising in some of London's most distinctive and inspiring properties. Their expertise spans every aspect of the property market, including sales, lettings, acquisitions, and property management. Combining an in-depth knowledge of the local market with a proven track record of success, they have built an outstanding reputation for delivering exceptional service, setting them apart from the traditional high street estate agent. If you are an experienced Property Manager seeking your next opportunity, we would welcome your application. The role Managing a portfolio of 50 properties on behalf of landlords. Acting as the main point of contact for landlords and tenants. Coordinating maintenance and repairs with approved contractors. Arranging and overseeing routine property inspections. Managing tenancy renewals, rent reviews, and tenancy terminations. Ensuring all properties comply with current health and safety and lettings legislation. Handling maintenance enquiries and resolving issues promptly. Instructing contractors and monitoring the quality and completion of works. Managing deposit returns and negotiating any deductions where necessary. Liaising with landlords regarding repairs, budgets, and property improvements. Monitoring rent payments and following up on arrears where required. Ensuring all compliance documentation is up to date, including gas safety, electrical certificates, EPCs, and smoke/CO alarm requirements. Coordinating check-ins, check-outs, and inventory reports. Maintaining accurate property records and updating the CRM system. Providing excellent customer service to both landlords and tenants. Resolving complaints and tenancy issues professionally and efficiently. Supporting the lettings team with handovers and tenancy progression where required. Keeping up to date with changes in property legislation and industry best practice. Skills Reapit and Fixflow experience Excellent communication and interpersonal skills. Strong organisational and time management abilities. Exceptional customer service skills. Ability to manage multiple properties and prioritise a busy workload. Strong problem-solving and decision-making skills. Excellent attention to detail. If you are interested in this Experienced Property Manager role and would like to know more, please email your CV or telephone us on a strictly private and confidential basis for an informal discussion. Recommend a friend* - Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information. Due to the number of responses, we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days, you may assume you have not been selected this time - but please apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment. Confidentiality – All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client

Passenger Services Agent - Part-time - Korean Speakers only We are actively searching for vibrant and fluent Korean-speaking Passenger Services Agents to join our energetic team at the bustling London Heathrow Airport! You will partake in all activities within Passenger Services, check-in, boarding, transfer, off jetty boarding UMS, PRMS, CUSS, arrivals and baggage services. Ensures Cobalt meets and exceeds the required standards of customer satisfaction, health & safety, agreed quality standards and performance targets to ensure overall customer satisfaction in combination with operational cost efficiency. Hours of Work: Part-time (18.75h/week) Passenger Service Agent Responsibilities: Responsible for the smooth running of the daily operation within Passenger Services Passenger Services, check-in, boarding, transfer, off jetty boarding, UMS, PRMS, CUSS, arrivals and baggage services, ensuring service commitments (i.e. customer service standards and other standards as specified in the SLA or defined in practice, on time performance and delay recovery) in the most cost effective manner, ensuring that all Airline Customer, Cobalt, HAL and other relevant procedures are met and without compromising health & safety and security regulations. Ensuring that we are providing best in class customer service delivery for our customer airlines. Handle airline or passenger complaints/claims in an efficient, timely and customer focussed way in coordination with or support of the customer airline's policy.Passenger Service Agent Requirements: Fluent in Korean (Essential) Right to Work in the UK Lates start - shifts from 12pm. Educated to at least 'GCSE' level standard or equivalent Knowledge of passenger services processes and customer airline operational procedures preferred Excellent customer service attitude and skills and highly developed communication skills At least 2 years' experience of working in a customer service environment Basic IT skills Cultural awarenessDue to the nature of the role you will be required to submit the following documents to be considered for interview: Document confirming your right to work in the UK, for example a passport (original copy if you are shortlisted for interview) and all relevant Home Office documents if applicable Proof of your NI number - a payslip from the last 3 months or a P60 from your employer for the last tax year If you have a DBS dated within the last 10 weeks Your HMRC 5 Year History letter - obtained on HMRC website or HMRC appUnfortunately you cannot be considered for interview without these documents so please only apply if you can present the documents

Join us!We’re always happy to hear from people who are eager to learn and grow, and share our values. Read more about the role and apply.About the roleAs a Senior AI Engineer at Futurice, you'll be part of our growing AI & Data team, designing and building the intelligent applications and workflows that sit at the heart of our client work. You'll be shaping solutions, advising clients, and helping define how Futurice builds and delivers AI at scale.You'll work across the full lifecycle: from early-stage ideation and proposals through to building and deploying production-quality, cloud-native GenAI applications for clients across industries like media, retail, and automotive. You'll also mentor junior engineers and make meaningful contributions to our internal AI practices.Skills & RequirementsWhat we're looking for:5+ years of hands-on experience – in AI or applied data-intensive software engineering, or equivalent experience. A track record of taking projects from idea to production is what matters most.Proficiency in Python – You write clean, maintainable, production-quality code. You have experience taking systems from idea to production and keeping them running.Modern GenAI tooling – You have hands-on experience with libraries and tools like Pinecone, HuggingFace, LangChain/LangSmith, or CrewAI, and you know how to pick the right tool for the job.Understanding of agentic architectures – You're comfortable designing systems involving tool use, orchestration, evaluation, and multi-agent patterns, and you understand the trade-offs involved.Experience with RAG systems – You have a solid understanding of retrieval-augmented generation systems and pipelines, and you've built them in real-world contexts.Cloud platform experience – You're experienced with at least one of Azure, AWS, or GCP, and comfortable deploying and maintaining systems in production.Interest in client-facing work – You enjoy the full picture. You're as happy in a client workshop or contributing to a proposal as you are building. You can explain complex ideas clearly and build trust with clients.Curiosity over ego – You approach disagreement with empathy, learn from feedback, and care more about getting things right than being right.You don't need experience in everything in the world of GenAI, we know it moves fast. We're looking for people who are strong in a few areas and take the initiative to grow in others. Tell us what you've been exploring lately!What you'll doIn this role, you will:Design and build cutting-edge AI applications – from MCP servers and voice-to-voice real-time apps to RAG bots and multi-agent systems. You'll work on technology that's genuinely new territory.Advise clients on AI strategy – join workshops, contribute to proposals, and help clients understand what's possible and what's right for them. You'll be a trusted voice in conversations with clients, shaping direction alongside them.Build demos and PoCs – fast, purposeful, and client-ready. You know how to show something compelling without over-engineering it.Mentor junior engineers – share knowledge, review code thoughtfully, and help grow the team around you.Shape our AI practice – contribute to shared tools, frameworks, and ways of working. How Futurice delivers AI is something we build together.Next steps - who you’ll meet and for whatWe aim to make the process clear, human, and respectful of your time:Talent screening call (30m) – with someone from our People Team to learn about you, your ambitions, and answer your questions about the role.Skills-based interview (45m) – a Skills-based interview with our technical team.Coding Task (1 hour) - you can either bring your own code/architecture to walk us through, or complete a task provided by Futurice.Values interview (45m) – with a cross-functional duo to explore how you work, what drives you, and how you align with our culture of care, trust, transparency, and continuous improvement.What Futurice Offers YouWe use a transparent salary model based on your skills, responsibilities, and impact. The salary band for this role is 60,000 – 90,000 depending on experience.We also believe in care, trust, transparency, and continuous improvement. Here’s what that looks like in practice:A supportive, values-driven team culture where individuality is celebrated.A personal learning budget (1,200/year), mentoring, and knowledge-sharing sessions.Flexible, remote-first working with colleagues across the UK and EU.Private health insurance (WPA), pension contributions (6%+), and wellbeing support (50/month via Juno).25 days holiday + bank holidays + your birthday off — increasing by 1 day per year after 3 years’ service (capped at 30).A tiered parental leave policy (16 weeks maternity, 4 weeks partner, full pay depending on tenure).EV salary sacrifice scheme (depending on tenure).A clear career framework with review cycles every 6 months and a genuine path to a permanent role.What's it like to work hereEver since Futurice was founded, we’ve focused on creating a workplace people genuinely enjoy, Mondays included. We’ve built a welcoming culture where trust, kindness, and well-being matter as much as great work. Our atmosphere is open and warm, whether you’re in the office or working remotely. You’ll quickly feel part of the community where coffee chats, virtual fikas, or after-work hangouts happen naturally.Because our culture is shaped by all of us, every day, you’ll have an opportunity to influence how we work, connect, and evolve as a community. Across countries, teams, and time zones, everyone brings their own character, helping shape how we work, connect, and evolve together.At Futurice, new joiners aren’t expected to fit into a mold. Come as you are, whatever your background. We believe in the power of different perspectives, and diversity is a key part of our success at delivering customer value when they trust us with some of their most challenging and inspiring challenges. You can read more about our DE&I commitment here.Please note: Unfortunately we won’t be able to offer visa sponsorship for this role.

Navan is the all-in-one travel and expense management platform that powers the world’s leading businesses. By combining cutting-edge technology, corporate cards, and a modern traveler experience, Navan is disrupting traditional enterprise T&E pacing past $900M+ in revenue with over $9B in Gross Booking Volume.At Navan, we believe world-class technology should empower world-class human service. We are committed to building an AI-first service ecosystem where frontline travel consultants and intelligent automation work in tandem to deliver a true 5-star concierge experience at scale.The OpportunityWe are looking for a sharp, user-obsessed, and high-slope Senior Product Director, Service Operations to serve as the core product counterpart to our engineering and operational leadership.In this role, you will own the end-to-end product vision for internal tools, consultant workflows, crisis management, and the next-generation AI intelligence layer powering our global service operations. A key focus of your mandate will be expanding and rebranding our core internal platform. Taking our AI travel assistant, Ava, to the next level ("Ava for Consultants") to automate complex travel workflows, improve agent productivity, and elevate customer experience.This is a high-ownership, high-impact role at the intersection of product, AI, operations, and customer experience. You will manage and mentor product managers, partner deeply with cross-functional teams across our global hubs, and build toward a future with expanding scope across service technology, operational systems, and potential engineering leadership.What You’ll DoOwn the Service Ops Strategy: Drive the end-to-end product strategy for internal tools, agent workflows, AI copilots, crisis management systems, and service quality infrastructure.Evolve Internal AI Architecture: Lead the product evolution of Ava into an intelligent, AI-driven copilot for frontline travel consultants—enabling faster resolutions, automated policy enforcement, and personalized support across complex travel and expense scenarios.Partner Cross-Functionally & Globally: Collaborate deeply with engineering, frontline operations, design, data, and training teams across our global hubs (London, Tel Aviv, Portugal, India, and the US).Elevate the Frontline Experience: Build intuitive tools that reduce cognitive load for agents, accelerate onboarding ramp times, and guide decision-making during high-pressure moments.Define & Track Core Success Metrics: Own KPIs aligned with operational efficiency, customer satisfaction (CSAT), agent productivity, first-contact resolution (FCR), automation rates, and platform reliability.Build & Scale Product Ops: Consolidate and mentor existing PM talent while helping establish a world-class Product Operations function to bridge frontline insights with product development.What We’re Looking ForProduct Leadership & High Slope: 8–10+ years of product management experience, with a track record of driving massive impact in complex operational environments, support platforms, internal tools, enterprise SaaS, or marketplace platforms. (Prior team management preferred, but high-impact ICs with strong leadership trajectory will be evaluated).AI Product Instincts: Hands-on experience or deep technical intuition for building AI-powered tools, copilots, workflow automation, knowledge platforms, or agentic intelligence.Operational Depth: A genuine love for untangling fragmented, complex operational problems and translating frontline pain points into elegant, scalable software.Technical Acumen: Ability to collaborate closely with engineering leaders on platform architecture, integrations, APIs, and workflow systems.Global Mobility & Collaboration: Willingness to travel periodically to key engineering and operational hubs (Tel Aviv, Portugal, India, US) and work collaboratively out of our London office.High Ownership & Growth Mindset: A builder who thrives in fast-paced, evolving environments and is excited by ambiguity and expanding scope.Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers. Human oversight:Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application. Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated. Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.

About the Role:Chubb is looking for a Senior AI Engineer to lead the design, development, and deployment of advanced generative AI solutions that improve how we operate across the insurance lifecycle — from underwriting and claims to customer service and risk assessment. This role sits at the intersection of software engineering, applied AI, and technical leadership, turning the latest LLM capabilities into reliable, production-grade systems built on our Azure and Databricks platform.As a senior member of the team, you will not only build high-quality AI solutions, but also help shape technical direction, guide architecture decisions, mentor other engineers, and influence how AI capabilities are delivered across the organization.Key Responsibilities:Lead the design and build of end-to-end generative AI applications using LangGraph, including agentic workflows, RAG pipelines, and LLM-integrated services.Define and drive architecture for scalable, secure, reliable, and maintainable AI solutions deployed in production.Develop robust, well-tested backend APIs with FastAPI, containerized via Docker and deployed on Kubernetes.Architect and own search and retrieval solutions using Azure AI Search and MongoDB, including design of indexing strategies, hybrid search configurations, and retrieval evaluation.Work within our Azure cloud environment, integrating with Azure OpenAI, Azure services, and our broader data platform.Collaborate with product managers, data scientists, engineers, and other stakeholders to scope and deliver AI features that address real insurance business problems.Own the full software lifecycle, including design, code review, testing, deployment, monitoring, and production support.Translate complex business requirements into well-scoped technical solutions with a strong focus on reliability, maintainability, failure modes, and operational excellence.Mentor and support junior engineers through design reviews, code reviews, and technical guidance.Contribute to technical standards, best practices, and reusable patterns for AI engineering across the team.Evaluate and improve model quality, retrieval strategies, prompt and agent design, and production performance over time.Partner with business and technical leaders to shape AI roadmaps and identify high-impact opportunities for automation and decision supportDesired Qualifications:6+ years of software engineering experience, with strong fundamentals in system design, data structures, and clean code practices.Proven experience designing and shipping production-grade AI or ML-enabled software systems.Strong proficiency in Python, including building and shipping production backend services.Hands-on experience building applications with LLMs such as Azure OpenAI, OpenAI, Anthropic, or similar.Experience with FastAPI or comparable Python web frameworks.Production experience with Docker and Kubernetes, including deployment and management on AKS.Strong hands-on experience with Azure, including Azure OpenAI, Azure AI Search, AKS, and Databricks.Proven production experience with LangGraph and LangChain, including multi-step agentic workflows and tool-calling agents.Hands-on experience with Azure AI Search or other vector/hybrid search solutions, including vector search, hybrid search, and retrieval evaluation.Experience with Databricks and PySpark for large-scale data processing.Experience designing evaluation frameworks for LLM systems, including offline metrics, hallucination detection, and production monitoring.Experience implementing responsible AI practices in a regulated environment, including audit trails, confidence scoring, and human-in-the-loop controls.Background in traditional ML or data engineering, including feature pipelines, model training, and ETL, is preferred.MongoDB or other NoSQL database experience is preferred.Prior exposure to insurance domain concepts such as underwriting, claims, and policy administration is preferred.Experience mentoring engineers, leading technical discussions, and influencing architecture decisions.Preferred Attributes:Strong problem-solving skills and the ability to work through ambiguity.Ability to balance speed of delivery with engineering quality and long-term maintainability.Strong communication skills and the ability to explain technical concepts to both technical and non-technical stakeholders.A proactive mindset with ownership of outcomes and continuous improvement.Interest in emerging AI technologies and practical application of LLMs in enterprise environments.What Success Looks Like:You lead the delivery of high-impact AI solutions that are reliable, scalable, and production-ready.You help the team make better technical decisions through strong architecture and engineering judgment.You raise the quality bar through mentoring, code reviews, and engineering best practices.You contribute to a stronger AI engineering capability across the organization.Join Chubb as a Senior AI Engineer and play a key role in shaping the future of intelligent, scalable, and enterprise-ready AI solutions that create real impact across the insurance lifecycle.We offer in return!Competitive salary & pension scheme, discretionary bonus scheme, 25 days annual leave plus ability to purchase 5 additional days, hybrid working options, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Comprehensive Learning & development offerings, Employee Assistance program.Integrity. client focus. respect. excellence. teamworkOur core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.Diversity & Inclusion. At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know.Full timePosting Date: 2026-08-06

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.What's the opportunity? As an Enterprise CSM, you’ll partner with our largest and most complex enterprise customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their teams to guide them through their AI Agent transformation with Fin — as both a Customer Agent and a Service Agent — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.This role is an opportunity to shape how the world’s leading companies deploy AI to transform their customer and support operations — and to achieve strategic outcomes aligned to their business goals.What will I be doing? Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors across a focused portfolio of high-value enterprise accounts.Facilitate requirements gathering and process mapping for the customer’s standard operating procedures; document in clear, precise, and actionable terms.Act as a transformation architect influencing customer strategy at the highest levels and defining automation and AI maturity roadmaps that drive structural cost reduction, CX innovation, or both.Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities. Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.Lead Success Plans, QBRs/EBRs, and strategic planning sessions with executive stakeholders hold yourself and your customers accountable to clearly defined milestones and measurable outcomes.Quantify and communicate customer value through ROI metrics, outcome narratives, and executive briefings — building compelling business cases for continued and expanded investment.Partner with Sales and Renewals to protect GRR, drive growth and progress further exposure of Fin to our customers' challenges. Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.What skills do I need? 8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.Experience with business process mapping, requirements analysis, and solution design at enterprise scale.Strong technical acumen and genuine passion for AI — comfortable engaging with technical concepts and holding meaningful conversations with engineering and product teams (coding not required).Ability to evaluate AI performance data — automation rate, resolution rate, CSAT deflection — and translate metrics into compelling business outcomes.Strong commercial instincts: understands enterprise procurement cycles and how to frame value for CFO and CX executive audiences.Ability to simplify and communicate complex problems clearly across audiences — from technical teams to boards.Experience leading large-scale enterprise transformation programmes involving AI, automation, or modern customer service platforms.Ability to apply a deep understanding of product roadmap to enhance customers’ automation strategies and deliver measurable outcomes.Proven ability to manage multi-threaded Success Plans across complex enterprise accounts, aligning multiple stakeholders and workstreams to drive coordinated outcomes.Self-motivated, adaptable, and intellectually curious — a leader among peers with a high level of self-efficacy.Benefits We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast-growing start-upWe serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchenRegular compensation reviews - we reward great work!Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.Pension scheme & match up to 4%Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependentsOpen vacation policy and flexible holidays so you can take time off when you need itPaid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved onesIf you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed.#LI-HybridPolicies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.What's the opportunity?At Fin, you will be a product engineer - someone who solves real customer problems through a smart and efficient application of your technical knowledge and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few. What will I be doing?As an experienced engineer you will:Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Fin's backend infrastructureShip a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday.Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.What skills do I need?5+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) (If you don't know a language we use, that's okay! We think great people can learn quickly or introduce us to better ways of working.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teamsExperience with Distributed systems BenefitsWe are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!Competitive salary and equity in a fast-growing start-upWe serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchenRegular compensation reviews - we reward great workPension scheme & match up to 4%Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependentsFlexible paid time off policyPaid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved onesIf you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed.#LI-HybridPolicies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

SLSQ327R368Databricks is seeking a Lakebase Sales Specialist to help customers modernize their operational data foundation with Databricks Lakebase, our fully-managed Postgres offering for intelligent applications. This high-impact role sits within the Lakebase Go-To-Market team and partners closely with regional Account Executives to drive adoption of Lakebase with platform, application, and data teams.Lakebase gives customers a unified, governed foundation for operational workloads and AI-native applications, helping them move away from a fragmented estate of point databases toward a modern, scalable, serverless Postgres service. If you want to be at the forefront of operational databases for AI and intelligent applications at one of the fastest-growing data and AI companies in the world, this is your opportunity.The impact you will haveDrive new Lakebase revenue by identifying, qualifying, and driving Lakebase activations and consumption within a defined territory, in partnership with regional Account Executives and the broader account team.Lead with outcomes for key Lakebase personas — including platform teams and developers, data teams, and central IT — articulating how Lakebase helps them ship features faster, simplify operational data architectures, and improve governance and cost efficiency.Sell the value of fully-managed Postgres for intelligent applications, positioning Lakebase as the optimal choice for operational workloads that power real-time, AI-driven experiences.Run complex, multi-threaded sales cycles from discovery and value hypothesis through commercial negotiation and close, navigating executive, technical, and line-of-business stakeholders.Orchestrate proof-of-value and POCs that validate Lakebase’s benefits for OLTP-style workloads, reverse ETL, and AI/ML-driven applications, in partnership with solution architects and specialists.Compete and win against legacy and cloud-native operational databases by leveraging our compete assets, benchmarks, and customer references.Align to measurable business outcomes such as performance, developer productivity, time-to-market for new features, cost reduction, and simplification of the operational data landscape.Partner cross-functionally with Product Management, Marketing, Customer Success, and Partner teams to shape territory plans, launch plays, and co-selling motions with key ISVs and GSIs.Enable the field by sharing Lakebase best practices, success stories, and sales motions with broader sales teams, helping scale Lakebase proficiency across the organization.What success looks like in this roleThis role requires the ability to operate across two key motions simultaneously:Establish top strategic focus accounts by engaging application development teams to create net-new intelligent applications leveraging Lakebase.Drive longer-term Postgres standardization and migration within Databricks' most strategic accounts.Candidates should demonstrate how they can act as a force multiplier across multiple dimensions of the business.Success in this role requires strength in four areas:Business ownership – Operate at a business-unit level by tracking revenue, pipeline, and key observations, and by identifying areas needing additional focus or support.Strategic account engagement – Partner with account teams to engage priority accounts across the global DB700, driving strategic opportunities from initial engagement through successful outcomes.Field, account, & customer enablement: Align customers and the field on the value of Lakebase by equipping AEs and SAs with the messaging and execution motions needed to confidently own accounts without specialist intervention.Market voice and thought leadership – Develop an internal and external presence by contributing to global AMAs and internal forums, and by representing Databricks at key first- and third-party events.The interview process is designed to evaluate candidates across all four of these dimensions.What we look forProven enterprise SaaS sales experience, consistently exceeding quota in complex, multi-stakeholder deals.Proven success selling data platforms, operational databases (e.g., Postgres, MySQL, cloud-native DBaaS), or adjacent data/AI infrastructure to technical buyers and business leaders.Strong understanding of modern data and application architectures, including cloud-native services, microservices, event-driven systems, and how operational data underpins AI and analytics strategies.Ability to sell to both technical stakeholders (developers, architects, data engineers) and business stakeholders (product leaders, operations, line-of-business owners).Demonstrated experience leading specialist or overlay motions, working jointly with core Account Executives to create and progress opportunities.Executive presence with the ability to whiteboard architectures, lead C-level conversations, and build trust with senior decision makers.Strong value selling skills: adept at discovering pain, building a business case, and tying technical capabilities to clear, quantified outcomes.Excellent communication, storytelling, and negotiation skills, with comfort presenting to both large and small audiences.Bachelor’s degree or equivalent practical experience.Preferred qualificationsExperience selling Postgres, operational databases, OLTP workloads, or transactional cloud database services, ideally within large or strategic accounts.Familiarity with data platforms, lakehouse architectures, and cloud ecosystems (AWS, Azure, GCP), including how operational databases fit within broader data and AI strategies.Understanding of reverse ETL, real-time decisioning, and operational analytics use cases, and how they drive value for customer-facing and internal applications.Exposure to AI-native and agent-driven applications that depend on low-latency, highly scalable operational data services.Prior experience in a high-growth, category-creating environment, helping shape new plays, messaging, and customer narratives.Experience collaborating with partners and ISVs to drive joint pipeline and co-sell motions.This description is intended to outline the core responsibilities and qualifications for the Lakebase Sales Specialist role. Actual responsibilities may evolve as the Lakebase product and go-to-market motions continue to grow and mature.About DatabricksDatabricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram.BenefitsAt Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.Our Commitment to Diversity and InclusionAt Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.ComplianceIf access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.Applicant Privacy Notice

Company DescriptionWe Elevate. Digitally. SQLI is a European leader in digital transformation and customer experience, helping major international brands drive growth through technology. From strategy to implementation, we design and deliver high-performance architectures and engaging digital experiences by combining advanced technologies, proven methodologies, and deep technical expertise. With 2,200 people across 12 countries, we’re looking for passionate individuals who share our values: Creative Spirit, Commitment, and Forward Thinking. Job DescriptionAbout the roleThe AI Engineer is the build engine of our AI practice. You turn business requirements into working AI solutions, fast, using coding agents and frontier models, then take the ones that prove their worth into production with the security, compliance, and reliability that enterprise clients demand. This is not a model-training role. We are not building or fine-tuning models from scratch. You build agentic workflows and LLM-powered applications on top of frontier models, wire them into real enterprise systems, and make them safe to run. You will work as part of the delivery team alongside consultants, business analysts, and architects. The consultant carries the client relationship and the architect owns the hard architectural calls. You own the build and you make real engineering decisions, not just execute someone else’s spec. You are proactive about spotting better ways to build, and trusted to deliver without close supervision. What you will do Use coding agents to prototype AI solutions quickly against real client requirements, so the team can validate value before committing to a full build Build, deploy, and maintain LLM-powered applications and agents that align with enterprise architecture principles and standards, with evaluation, monitoring, and token tracking in place from day one Set up MCP connectors and permissions against client systems, taking real care over data handling, access control, and what an agent is and is not allowed to do Build production solutions that meet client security requirements and European data protection obligations, including GDPR. This is not optional and not an afterthought Collaborate with consultants, business analysts, and architects to break business requirements down into solutions that are feasible, maintainable, and safe Create reusable AI assets and accelerators for the practice, including skills, plugins, and MCP servers that make future engagements faster Support Data & AI teams with best practices around AI-assisted development, documentation, and automation, and coach less experienced colleagues on agentic build patterns and security standards Document deployment, upgrade paths, and maintenance so SQLI and our clients can own what you build after handover QualificationsProven experience with AI-assisted development. You have shipped something real with Claude or another agent platform, not just followed tutorials Strong TypeScript and/or Python for agentic glue code, custom MCP work, and evaluation Experience building RAG applications Hands-on with creating and using agent plugins, skills, and MCP servers for repeatable agentic workflows Skilled at engineering the prompts and context that let agents do work as autonomously as is safe and sensible Solid grasp of security, access control, and data protection (including GDPR) when building systems that act against real client data with real permissions Experience setting up CI/CD pipelines and automation Able to take a prototype through to a production-grade build, not just one or the other Strong collaboration and communication skills, ideally from an agency or consulting setting Proactive and autonomous, able to spot opportunities, make sound engineering decisions, and own delivery rather than wait to be told how to build Business-level English, able to understand business requirements directly from clients and communicate clearly in calls and in writingNice to have Familiar with Microsoft Azure, particularly Azure AI infrastructure, as our primary cloud for production AI Hands-on with Anthropic’s managed agent infrastructure (Claude managed agents, the agents API) Prior work on evaluation methods for LLM outputs Experience in e-commerce, or from an AI, agentic, or workflow automation background Comfortable presenting technical work and learnings to a non-engineering audience Additional InformationHow we will work together You will report into the Data & AI service line leadership and work as part of client delivery teams across the service line and the wider SQLI group. The role is primarily billable client work. You will occasionally join client sessions for technical depth, but the consultant carries the relationship. We are looking for someone who can own technical decisions on the build, not only execute, with room to grow toward an AI Architect track as the practice scales. How to apply Send a short note covering: One thing you have built recently with Claude Code or a Claude-based agent, with a link if possible How you would take an agent that touches real client systems from a quick prototype to something safe to run in production Your notice period and earliest start date Why you’ll love working at SQLI?A flexible remote working policy: 3 days per weekContinuous learning opportunities and certifications to support your developmentPersonalised support: career follow-up, diverse projects, and strong team collaborationRegular rituals: internal communications on tech and AI topics, internal events, and meet-ups SummaryType: Full-timeFunction: Information TechnologyExperience level: AssociateIndustry: Information Technology And Services

AI Project Manager | TripadvisorAbout Tripadvisor The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.Job Location: HybridThis role is a hybrid position that requires 2 days per week in our London office.Who we are looking forWe are looking for an experienced and forward-thinking AI Project Manager to lead the design, deployment, and optimisation of AI-powered projects within our Customer Service Operations. This role sits at the intersection of technology and customer experience driving value for our Travelers across our global experiences catalog.As part of the Service Excellence team you will work closely with our AI Automation Lead working cross-functionally with our R&D, Technology, Service-Operations, Data and Supply teams to ensure AI implementation projects are delivered on time, driving measurable value to our Travelers.Key ResponsibilitiesAI Strategy & Project DeliveryLead end-to-end delivery of AI and automation projects within the customer service function, from discovery and scoping through to deployment and review.Develop and maintain a roadmap of AI initiatives aligned with customer service OKRs and business priorities.Manage project timelines, budgets, risks, and stakeholder communications across multiple concurrent workstreams.Coordinate with external vendors and internal engineering teams to ensure seamless integration of AI solutions with existing CRM, telephony, and other platforms.Operations & PerformanceMonitor AI system performance (e.g. chatbot containment rates, CSAT, deflection metrics) and drive continuous improvement cycles.Partner with Quality Assurance and workforce planning teams to assess the impact of AI on agent workload, skill requirements, and scheduling.Identify manual or repetitive processes within customer service operations that are suitable for intelligent automation.Ensure AI tools comply with data protection regulations (e.g. UK GDPR) and internal governance frameworks.Stakeholder Engagement & Change ManagementAct as the primary point of contact between the customer service leadership team and AI/tech delivery functions.Lead change management and communication efforts to ensure frontline agents and team leaders understand, trust, and effectively use AI tools.Facilitate workshops, training sessions, and feedback loops to capture agent insights and refine AI behaviour.Present project updates, performance data, and business cases to senior leadership and executive stakeholders.Governance & EthicsChampion responsible AI practices, ensuring fairness, transparency, and customer trust are embedded into all solutions.Maintain clear documentation of AI model inputs, outputs, decision logic, and escalation pathways.Work with Legal, Compliance, and Data teams to conduct impact assessments and ensure ongoing regulatory compliance.Required Experience & SkillsEssential3+ years of project management experience, ideally within customer service, contact centre, or CX environments.Demonstrated experience delivering AI, automation, or digital transformation projects (e.g. conversational AI, RPA, NLP, knowledge management tools).Strong understanding of customer service operations, including contact centre metrics, workflows, and team structures.Excellent stakeholder management skills, with the ability to translate technical concepts for non-technical audiences.Proficiency with project management methodologies (Agile, Scrum, Waterfall, or hybrid approaches).Analytical mindset with experience using data to track performance and make evidence-based decisions.Familiarity with data privacy obligations relevant to AI, including UK GDPR.DesirableExperience with AI/CX platforms such as Salesforce Einstein, Zendesk AI, Google CCAI, Genesys, or similar.Awareness of large language models (LLMs), prompt engineering, and generative AI use cases in a service context.Project management certification (e.g. PMP, PRINCE2, APM, or SAFe).Background in change management, employee engagement, or learning & development.What We Offer Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses“Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team.Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.Donation matching. Give back? Give more! We match qualifying charitable donations annually.Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.Travel perks. We believe that travel is employee development, so we provide discounts and more.Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.Health benefits. We offer great coverage and competitive premiums.Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.Our Cultural Pillars:Traveler firstWe exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. Execution is our edgeWe act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. We succeed togetherThe best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!#LI-JP#LI-Hybrid

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.What's the opportunity? We’re looking for Staff Product Engineers to join the AI Group to build Fin's AI-powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack. Our group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team's dedicated Engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.If you are an experienced product engineer who takes an analytical approach to development and has some hands-on experience with ML systems, we'd love to hear from you! What will I be doing? Product Engineers in the AI GroupBuild the systems that power Fin's flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.Work alongside our ML Scientists bring proof-of-concept code to production; ensuring it’s robust and scalable for real-world use.Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers..Contribute to all phases of software development including ideation, prototyping, and implementation and testing.Play an active role in the hiring, mentoring, and career development of other engineers.Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Fin.Profile we’re looking for These are meant to be indicative, not hard requirements.10+ years of experience shipping high-quality products.No ML experience required. We believe you can be highly effective immediately by bringing excellent software engineering skills, and learn ML as you work on the team.You can demonstrate significant impact in the work that you have done.You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development.Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn’t need to be a language that we use here!Strong willingness to fight for good outcomesBias towards progress over perfectionBSc in Computer Science, Maths or Statistics or related discipline Bonus skills & attributes Previous experience in data analytics, or statistical roleBenefits We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast-growing start-upWe serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchenRegular compensation reviews - we reward great work!Pension scheme & match up to 4%Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependentsOpen vacation policy and flexible holidays so you can take time off when you need itPaid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved onesIf you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed.#LI-HybridPolicies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

The AI Engineer designs, builds and operates scalable, secure AI solutions for JCDecaux UK, with a focus on Copilot implementations and agentic AI that augment users and automate complex workflows. The role converts business and data requirements into production-grade AI assistants, copilots and intelligent agents embedded into products, processes and decision making. Working closely with technology and business teams, the AI Engineer oversees solutions from experimentation through to deployment, optimisation and support, ensuring they integrate with JCDecaux UK’s digital, data and technology landscape. The role supports JCDecaux UK’s vision and mission by using advanced AI to pioneer real-world communications and enhance client and consumer understanding.Reports to: Chief Innovation and Technology OfficerWhat you'll be doing...Design and implement AI copilots and agentic AI solutions that assist users, automate multi-step tasks and orchestrate calls to internal tools and systems.Translate business use cases into Copilot scenarios, prompt flows, connectors and agent behaviours, defining secure, scalable solution architectures.Build and maintain AI components (e.g. RAG, classification, recommendation, summarisation) using Python and modern ML/LLM frameworks.Implement end-to-end MLOps pipelines for development, testing, deployment and monitoring of Copilot and AI solutions, and deploy them into production environments (e.g. Microsoft 365 Copilot, Azure, internal apps).Integrate AI agents with enterprise systems (e.g. CRM, ERP, scheduling, inventory, data platforms) via APIs and microservices.Collaborate with data engineers to design data pipelines, retrieval layers (vector stores, search indices) and large-scale processing using big data frameworks.Implement monitoring, logging and analytics to track usage, performance, quality and user satisfaction, and lead optimisation to address issues such as drift, hallucinations and latency.Contribute to AI engineering standards, guardrails and best practices, and support incident investigation and resolution with Service Delivery.Ensure solutions comply with security, privacy, compliance and ethical AI requirements, including access controls, data protection and risk assessments.Share knowledge and mentor colleagues to build AI literacy and capability across IT and the wider business.A little bit about you...Degree in Computer Science, Data Science, Software Engineering, Mathematics, Engineering or a closely related field.Previous experience in AI, data science, ML engineering or advanced analytics.hands-on experience designing, building and deploying Copilot and/or agentic AI solutions (e.g. Microsoft 365 Copilot extensions, Azure OpenAI-based copilots, custom AI assistants/agents).Strong proficiency in Python for AI/ML development, including use of common ML and data libraries (e.g. TensorFlow/PyTorch, scikit-learn, pandas, NumPy).Proven experience integrating AI services with enterprise systems via APIs and event-driven architectures.Practical experience with LLMs, prompt engineering, RAG and tools/plugins for agents and copilots.Familiarity with cloud platforms (ideally Azure) and AI services (e.g. Azure OpenAI, Azure Machine Learning, or equivalents).Experience working in agile, cross-functional delivery teams.Desired but not essential…. Postgraduate study or certifications in AI, machine learning or data science.Cloud certifications (e.g. Azure, GCP, AWS) and relevant AI/ML credentials.Experience with big data and distributed computing (e.g. Spark, Databricks, Hadoop or cloud-native alternatives).Experience with containerisation and DevOps/MLOps tools (e.g. Docker, Kubernetes, Git, CI/CD, MLflow, Airflow).Strong experience with data engineering concepts (ETL/ELT, data integration, warehousing, vector databases/search)A little bit more about us...We believe in building a diverse and inclusive culture and positive employee experience. We are One Team, more than just ourselves.We are customer first, we understand, and help solve our customers’ problems.We Test & Learn, we are empowered to learn and grow, unafraid of change.We choose to care, we are committed to doing the right thing, the right way.It’s really important to us that we give as much to our colleagues as they give to us.Our latest Belonging Survey showed that our colleagues feel valued and listened to as we continue to build an environment where everyone can thrive, grow, belong and be their authentic selves.We believe that diversity of thought, experience and background provides the platform for great creativity,We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.Many of our Colleagues work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.About our recruitment process….1. You find or get sent this job advert, read it, and feel like you’re you’d be a great addition to the JCD family.2. You send in your application to let us know you’re interested.3. We see your application, get excited, and give you a call.4. You’ll meet us twice, depending on the role prepare a presentation and we’ll get to know each other.5. You’ll begin your journey with us, we're excited to support and develop you throughout your career.SummaryLocation: London - PaddingtonType: Full time

About this role:We are seeking an AI Engineer to help design, build, and deliver next-generation AI-enabled applications and agentic systems. This role combines hands-on engineering across frontend applications, Python backend services, MCP infrastructure, agent workflows, and secure enterprise integrations. As an AI Engineer, you will build user-facing applications and backend services that integrate with Model Context Protocol (MCP) servers, LLM-based applications, RAG-based retrieval systems, and agent orchestration platforms. You will work closely with AI developers, platform engineers, product teams, and other stakeholders to deliver scalable, secure, observable, and production-ready AI solutions. This engineering role is suited for candidates who can contribute across the full stack while also helping shape reusable patterns for MCP-enabled tools, skills, and agent-driven workflows. In this role you will Design, build, and maintain AI-enabled applications using React, TypeScript, Python, and modern API frameworks. Develop frontend applications aligned with enterprise UI standards and reusable component patterns. Build and maintain Python backend services, APIs, MCP services, and integration layers using frameworks such as MCP, FastAPI & Flask. Design, implement, and integrate with MCP servers and MCP clients that enable secure context sharing between models, tools, applications, and agent runtimes. Develop and support agentic workflows that execute complex, multi-step tasks using frameworks such as LangChain Deep Agents, Google ADK, or similar agent frameworks. Build skill-based and modular agents that decompose capabilities into reusable, composable, and versioned skills. Build reusable components, services, tool schemas, and integration patterns that can be shared across enterprise AI applications. Integrate logging, tracing, and observability frameworks, including Arize & Splunk compatible logging and agent observability tooling. Ensure applications and services are ready for deployment on enterprise container platforms such as OpenShift or Kubernetes. Collaborate with AI developers, platform engineers, product teams, and architecture partners to deliver robust and scalable AI solutions. Key responsibilities Deliver end-to-end AI application features using MCP services, and agent orchestration layers. Own and contribute to MCP service implementations, including tool schema design, tool registration, API integration, authorization enforcement, and deployment readiness. Build and maintain MCP-compatible tools, skills, APIs, and UI components for use across AI applications and agent runtimes. Integrate AI-powered user interfaces with backend APIs, MCP servers, RAG systems, and agent workflows. Implement RBAC policies governing which users, agents, clients, and applications can invoke specific tools or services. Develop agent workflows that support complex user objectives through mcp & skill orchestration. Align solutions with enterprise platform standards, including application scaffolding, security, observability, logging, testing, and deployment practices. Ensure frontend applications are performant, accessible, maintainable, and aligned with reusable design patterns. Ensure backend and AI services are scalable, observable, secure, and ready for deployment on OpenShift or Kubernetes-based environments. Write and maintain technical documentation, integration guides, API specifications, and operational runbooks. Contribute to engineering best practices, including code reviews, automated testing, CI/CD, monitoring, and production support readinesRequired qualifications Specialty Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationStrong proficiency in Python with experience building services using frameworks such as Fast MCP, FastAPI & Flask. Experience developing and integrating with REST APIs, asynchronous services, and event-driven architectures. Experience integrating with AI, LLM-based systems, agent platforms, or AI APIs. Experience with React and TypeScript for building frontend applications. Experience withauthentication, authorization, and access control patterns, including SSO, OAuth 2.0, API keys, token-based access, RBAC, and scopes. Experience building or integrating with MCP servers &understanding of MCP protocol, including tool registration, schemas, message flows, clients, servers, and lifecycle patterns. Experience developing agent-driven workflows using frameworks such as LangChain, Google ADK, or similar orchestration frameworks. Experience frontend fundamentals, including HTML, CSS, JavaScript, browser rendering, DOM APIs, and performance tuning. Experience with automated testing withPlaywright, performance testing, code reviews, and CI/CD practices. Experience building secure, scalable, maintainable applications aligned with enterprise platform standards. Desired qualifications Experience building MCP servers using FastMCP or similar Python-based MCP frameworks. Experience designing MCP-compatible tools, reusable skills, and modular agent capabilities. Familiarity with tool schema design and structured output validation using tools such as Pydantic, JSON Schema, or Zod. Experience with long-running autonomous agents that support retries, state persistence, error recovery, graceful termination, and multi-step workflow execution. Experience with RAG-based retrieval systems, vector search, embeddings, or enterprise knowledge retrieval patterns. Experience with agent observability and tracing tools such as LangSmith, OpenTelemetry, Arize, or similar platforms. Exposure to Splunk or enterprise observability frameworks. Experience with Docker, OpenShift, Kubernetes, or similar containerization and deployment platforms. Experience with Copilot Studio, Microsoft Teams UI integration, or conversational application platforms. Knowledge of prompt engineering, skill engineering, and knowledge graphs such as llm_wiki and OKF. Familiarity with secure enterprise software delivery, platform governance, and reusable engineering standards. Job Expectations:This position is not eligible for Visa sponsorshipRelocation assistance is not available for this positionPosition offers a hybrid work schedulePosting End Date: 26 Sep 2026*Job posting may come down early due to volume of applicants.We Value Equal OpportunityWells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.SummaryLocation: CITY OF LONDON,Type: Full time

Alation is pioneering the next era of data intelligence — powered by AI agents and trusted data. Organizations around the world rely on Alation to drive self-service analytics, cloud transformation, data governance, and AI innovation. Our technology helps enterprises connect people and data to make faster, smarter, and more confident decisions. With more than $340M in funding – valued at over $1.7 billion and more than 650 customers, including 40% of the Fortune 100.As data becomes the foundation of every business, Alation is leading the way in helping organizations unlock their full potential. By bringing intelligence, automation, and trust to every interaction, we empower customers to scale data-driven innovation with confidence and speed.Joining Alation means being part of a winning team shaping the future of AI-powered data intelligence. We move fast, think big, and deliver results together.Job Description:As an Enterprise Account Executive at Alation, you’ll be at the forefront of the AI and data intelligence revolution. You’ll help the world’s most recognized brands unlock the full potential of their data through accuracy, trust, governance, and AI-powered discovery.This is a career-defining opportunity for a driven seller who thrives on building executive trust, closing transformative seven-figure deals, and being recognised as a thought leader in data and AI. Your success will directly shape how global enterprises operationalise trusted AI — and your impact will be reflected in uncapped earnings potential.You’ll act as a strategic advisor to CDOs, CIOs, and data leaders, driving transformative change by positioning Alation as the foundation of their data and AI ecosystem. This will enable their agentic investments to deliver greater agency and trust.What You’ll Do:Drive Enterprise Growth Through Strategic, Multi-Threaded EngagementIdentify and develop opportunities within large customer accounts, complex enterprises to expand Alation’s footprint across data cataloging, governance, data quality, and AI-driven use cases.Lead consultative, multi-threaded sales cycles that often involve C-level stakeholders, technical teams, and AI transformation leaders.Generate new logo pipeline in tier #1 enterprise ICP utilising best practice pipeline generation techniques with best go-to-market tools and capabilities for lead generationDesign, delivery and execute strategic account plans within existing customers to ensure renewal revenue that enables a defined roadmap for expansion opportunities Be a Trusted Advisor on Data and AI TransformationAdvise customers on integrating AI-powered data intelligence into their analytics, governance, and agent frameworks.Champion Alation’s offerings, such as Data Catalog, Data Governance, Data Quality, Marketplace, and AI Agents connecting them to strategic drivers..Influence CDOs and CIOs on shaping their AI-readiness roadmap and trusted data foundation aligned to the organisation’s business outcomes.Collaborate Across the EcosystemYou’ll be supported by world-class product, marketing, and deployment strategist teams and backed by leadership that invests in your long-term success.Leverage partnerships with major hyperscalers, data platforms, and AI ecosystem partners to drive joint value propositions.Execute with Discipline and PrecisionApply enterprise sales methodologies such as MEDDPICC, Force Management, Value Selling, and similar frameworks to forecast accurately and execute consistently.Navigate complex RFPs, procurement processes, and cross-departmental decision structures with strategic rigor.What You Need:You’re a top-performing enterprise seller with 10+ years of success in complex SaaS sales, ideally across data, analytics, and/or AI.You’ve consistently exceeded quota by earning executive trust, navigating complex buying cycles, and delivering measurable value to Fortune 1000 organizations.Deep understanding of the data and emerging AI ecosystem, including but not limited to governance, data quality and how it is applied successfully to value-based selling that achieves material business outcomes.Proven success in influencing Chief Data Officers, Chief Analytics Officers, Lines of Business, and AI/ML leaders at Fortune 1000 companies.You bring both the strategic acumen of a consultant and the competitive drive of a closer.Demonstrated experience selling in or alongside platforms such as Snowflake, Databricks, AWS, Azure, Google Cloud, or similar.Skilled in uncovering strategic business pain points and aligning value-driven solutions that accelerate AI readiness and trust in data.Strong command of enterprise sales frameworks (MEDDPICC, Command of the Message, Value Selling, or similar).Excellent communication skills and executive presence, with the ability to translate technical capabilities into impactful business outcomes.Collaborative and coachable mindset; thrives in cross-functional, fast-paced environments.Bachelor’s degree or equivalent experience required; advanced degree a plus.#LI-SR1#LI-HybridWhy Alation?Join the pioneer and market leader in data intelligence, where AI meets trusted data. At Alation, you’ll partner with visionary enterprises who are shaping the future, from global banks and healthcare innovators to the most AI-forward technology companies.We’re a team of curious, driven people who believe in transparency, autonomy, and shared success. You’ll have the freedom to innovate, the backing to win, and the rewards to match.If you’re a data-driven sales leader passionate about enabling the next generation of AI and data intelligence, come help enterprises trust their data and their AI with Alation!Alation, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested. This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work.SummaryLocation: GBR-LONDONType: Full time

Are you passionate about building applications with NoSQL databases? Amazon Web Services is looking for an experienced NoSQL Solutions Architect to work directly with AWS customers to design cloud-based NoSQL solutions using Amazon DynamoDB, a scalable and highly available serverless NoSQL database, designed for mission-critical applications. You will get a chance to work with some of the most prominent startups, as well as some of the largest enterprises, to help them architect scalable NoSQL solutions using Amazon DynamoDB.You will be able to dive deep into the details of customer problems, work with the internal AWS service teams, to create solutions that solve customer needs. You will partner with AWS sales, business development, solutions architecture, and product teams to develop the internal expertise needed to grow DynamoDB-related revenue. Key job responsibilities· Collaborate with AWS field sales, pre-sales, training and support teams to help customers learn about and use DynamoDB.· Provide definitive guidance for customers in choosing the right database services and approaches.· Be a trusted collaborator for the DynamoDB service team as the voice of the customer for defining and prioritizing service features.· Lead enablement by training Solutions Architects, Professional Services Consultants, and Technical Account Managers.· Capture and share best-practice knowledge with customers and the worldwide AWS solutions architect community.· Contribute to the AWS Database Blog, service documentation, and reference architectures.· Present at industry events to educate customers and evangelize AWS and DynamoDB.A day in the lifeAs a DynamoDB Specialist Solutions Architect, you work alongside a team of NoSQL specialists spanning DocumentDB, Neptune, Keyspaces, ElastiCache, and MemoryDB. Together, you help customers design purpose-built database architectures — and increasingly, that means powering the next generation of agentic AI applications. Your work centers on customer engagements where DynamoDB plays a critical role in modern architectures. You might spend part of your day designing a session and memory store for an autonomous AI agent framework — ensuring conversation state, tool-use history, and retrieval context persist at scale with single-digit millisecond latency. You collaborate with your Neptune colleague on the knowledge graph layer while you own the fast-access transactional tier that keeps agents responsive and stateful. Other engagements are just as varied. One customer needs a multi-tenant SaaS platform with complex access patterns. Another is building an event-driven pipeline where DynamoDB Streams feed downstream AI orchestration. In each case, you design partition strategies, define GSI patterns, and articulate why DynamoDB fits this part of the architecture while a different NoSQL engine serves another. You also translate deep technical expertise into broader impact — building reference architectures, presenting to engineering leadership, and contributing to internal enablement across the specialist team. You share patterns across database boundaries, offering partition key insights to a Keyspaces engagement or reviewing a DocumentDB schema with fresh eyes. The common thread is helping customers choose the right database for each workload, use it well, and build architectures ready for what comes next — whether that's agentic AI, real-time personalization, or massive-scale IoT.About the teamHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, conferences. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Basic qualifications- Bachelor's degree in computer science, engineering, mathematics or equivalent, or experience in a professional field or military- Experience in IT development or implementation/consulting in the software or Internet industries- Experience within specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics).- Experience in design, implementation, or consulting in applications and infrastructures- Experience communicating across technical and non-technical audiences, including executive level stakeholders or clientsPreferred qualification - Experience working with end user or developer communities- Experience in infrastructure architecture, database architecture and networkingAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.What's the opportunity?As a Staff Engineer, you will be a leader within the team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy.Learn more about our engineering culture at intercom.engineeringWhat will I be doing?As an experienced engineer you will:Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.Play an active role in hiring, mentoring and career development of other engineersRaise the bar for technical standards, performance, reliability, and operational excellenceWhat skills do I need?Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve createdSignificant, demonstrated impact that your work has had on the product and/or the teamsDeep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)You will have experience with Distributed systems2+ years of experience as the primary technical leader for a teamExperience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.BenefitsWe are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!Competitive salary and equity in a fast-growing start-upWe serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchenRegular compensation reviews - we reward great work!Pension scheme & match up to 4%Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependentsFlexible paid time off policyPaid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved onesIf you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed.Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Senior EngineerStrategic Initiatives (R&D) is looking for a Senior Engineer to contribute to the build-and-prove layer of Mimecast P&E's AI Native Engineering function — making AI-native and agentic ways of working the fast, safe, default path for product pillars and service owners across the R&D organization.This is not a narrowly scoped specialist role. You will work across tooling, enablement, and architecture in an integrated fashion — building reusable patterns, constructing agentic system prototypes, evolving visibility for stakeholders, and engaging directly with teams to surface challenges and remove friction. You will help build and maintain reusable paved roads that concentrate on architecture and security alignment so that engineering teams can move quickly and confidently without paying redundant experimentation and approval costs in silos.You will work closely with the Director of Strategic Initiatives and work across teams within the R&D organization, collaborating with architects, and senior engineers to share knowledge, prove patterns, and evolve how Mimecast builds software.AI-First Engineering at MimecastMimecast is an AI-First engineering organization. Our teams actively leverage AI-powered development tools across all facets of engineering, from code development to testing, documentation, and operations. We're looking for leaders who don't just use AI tools but champion their adoption and establish new ways of working.Our AI leadership extends beyond how we build to what we build. Our Mihra AI agent delivers 7x faster threat response for customers, and we're recognized as "Agents of Change" in Human Risk Management. Engineers here work at the intersection of cutting-edge AI tooling and AI-powered security products that protect organizations worldwide.What You’ll Do:Build and iterate on reusable tooling and automation that accelerates AI-Native development practices across the Product and R&D organization.Develop and iterate on agentic system prototypes that demonstrate practical, production-viable patterns for engineering teams to adopt and extend.Evolve internal visibility and measurement systems that give engineering leadership clear, actionable insight into AI-Native evolution progress and impact.Collaborate with teams to help surface emerging challenges, bottlenecks, and opportunities as workflows mature.Contribute to reusable, well-documented paved roads that concentrate architecture and security alignment — reducing the cost of experimentation and governance for individual teams.Contribute to knowledge sharing through documentation, examples, and hands-on support, helping teams apply patterns effectively in their own contexts.Surface observations and insights from day-to-day work to help inform the function's strategic direction and priorities.What You’ll Bring:Strong hands-on software engineering skills with demonstrated ability to ship production-quality tooling, automation, and integrations (e.g., Python, TypeScript, or equivalent).Solid DevOps and platform engineering fluency — comfortable working with CI/CD pipelines, infrastructure-as-code, and modern delivery toolchains.Working knowledge of secure development practices and the ability to integrate security considerations into tooling and architectural patterns.Full-spectrum engineering background spanning multiple disciplines (e.g., QA, tooling, platform, application development) — not a narrow specialist.Strong communication and facilitation skills: comfortable communicating technical work clearly and collaborating with engineers across teams.Demonstrated ability to work with increasing autonomy, prioritize across competing demands, and drive initiatives forward without close direction.Evidence of initiative and impact beyond immediate team responsibilities.Qualifications:Solid engineering experience at the mid-to-senior level with evidence of growing scope and initiative.Experience in cybersecurity, email security, or adjacent enterprise SaaS domains preferred.Familiarity with AI/ML concepts including prompt engineering, model evaluation, retrieval-augmented generation, and agent orchestration frameworks is valuable but can be developed in-role.Prior experience in a developer enablement, developer experience, internal tools, or platform engineering function preferred.Experience contributing to internal tooling, shared engineering infrastructure, or developer-facing platforms that serve a broad engineering organization is a plus.What We Bring:Join our Strategic Initiatives team to accelerate your career journey, working with cutting-edge technologies and contributing to projects that have real customer impact. You will be immersed in a dynamic environment that recognizes and celebrates your achievements.Mimecast offers formal and ‘on the job’ learning opportunities, maintains a comprehensive benefits package that helps our employees and their family members to sustain a healthy lifestyle, and importantly - working in cross functional teams to build your knowledge!Our Hybrid Model: We provide you with the flexibility to live balanced, healthy lives through our hybrid working model that champions both collaborative teamwork and individual flexibility. Employees are expected to come to the office at least two days per week, because working together in person:Fosters a culture of collaboration, communication, performance and learning.Drives innovation and creativity within and between teams.Introduces employees to priorities outside of their immediate realm.Ensures important interpersonal relationships and connections with one another and our community!The base salary range for this position is 80,000120,000 plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may also be eligible for incentive plans and additional benefits, in accordance with company policy and local regulations. Our salary ranges are determined by role, level, and location with individual compensation also dependent on factors such as qualifications, experience, and skills. Final offers will reflect these considerations and may vary accordingly.Belonging at MimecastCybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.SummaryLocation: Great Britain - LondonType: Full time

Multiverse is the upskilling platform for AI and Tech adoption.We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn.But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.Join Multiverse and power our mission to equip the workforce to win in the AI era.The RoleMultiverse is the UK's largest apprenticeship provider and its first EdTech unicorn. The current state of AI presents a huge opportunity to reshape the future of education and workforce development. Multiverse is in a uniquely strong position to do that, and getting it right has implications beyond the company: for the UK tech sector and the broader economy.The AI Transformation team exists to make that real, starting with Multiverse itself. This is not a team that bolts AI onto the edges of the business or ships a handful of internal productivity tools. The mandate is bigger: to rebuild how the company actually works, function by function, and to establish the engineering practices that make Multiverse an AI-first company from the core out.That work matters twice over. Get it right inside Multiverse and we move faster, serve learners better, and operate at a level few organisations can match. But Multiverse also exists to build the workforce that every other company is reaching for. The way we transform ourselves becomes the standard we set for everyone else. You are not just changing one company, you are building the blueprint others will follow.The team is one small, focused squad, accountable for outcomes end to end. You work closely with the wider engineering org building Multiverse's customer-facing product, and alongside the teams whose work you are helping to reinvent. The structure is flat and fast. No shared queues, no bureaucratic overhead between having an idea and shipping it.Whilst we are building something entirely new, Multiverse has an established product, existing infrastructure, and engineering teams in London and Berlin. You need to be as comfortable integrating existing systems and working across team boundaries as you are building new ones from scratch.What You Will DoOwn the architecture of our internal agentic operating system. The team's work spans the full surface of how Multiverse operates. You own the technical architecture of our agentic operating system: the agent orchestration, context strategy, tool integrations, evaluation framework, and production operation. Your design decisions shape what is possible for human and AI teams at MultiverseShip production AI agent systems. This is a building role. You write code, review code, and own the quality of what goes to production. You will personally build and deliver significant agent systems. On a squad this size, nobody leads from a whiteboard.Design multi-agent coordination. Task decomposition across agents, handoff protocols, shared state management, orchestration logic. You know the difference between agents that genuinely coordinate and agents that run sequentially and hope for the best. You design the patterns that make multi-agent systems reliable.Build the evaluation and quality infrastructure. Automated eval pipelines, human-in-the-loop review systems, regression testing for prompt changes, domain-specific quality metrics. You treat evaluation as a first-class engineering concern and build the systems that make it possible at scale.Drive cost engineering. Token economics, caching strategies, model routing, prompt optimisation. The cost profile of production AI systems requires active engineering attention, and you build the cost awareness and tooling into the architecture rather than bolting it on later.Build the integration layer that makes existing Multiverse systems agent-accessible. APIs, MCPs, shared data contracts, and the tooling that connects agents to the platform, content systems, and the tools the company runs on. This means building real working relationships with engineering teams across London and designing interfaces that serve both sides well.Set the standard. You define patterns for prompt management, retrieval, guardrails, and testing that the wider team and eventually the whole organisation adopts — and that, in time, shape how the companies who learn from Multiverse do this too. You do this through code, documentation, and architectural decisions, not through mandates.Mentor the team. Code review, architectural guidance, pairing on the hardest problems. You are not a line manager, but your technical leadership directly shapes the growth of the engineers around you.What We Are Looking ForProduction AI Agent EngineeringYou have shipped multi-agent systems or complex AI products to real users. You understand the engineering challenges that make agent systems a distinct discipline:Context management. Designing what enters the context window and what stays out. Retrieval strategies, chunking, conversation memory, summarisation, and the cost/quality trade-offs of each. You have made these decisions in production and seen the consequences.Model selection and routing. Choosing the right model for each task based on capability, latency, cost, and reliability. Building routing logic that matches work to the appropriate model rather than defaulting to one.Cost engineering. Token economics, caching, prompt optimisation, batching. You know the difference between a prototype that works and a production system that works at sustainable cost. You have built systems where cost was an engineering constraint, not someone else's problem.Tool use and agent augmentation. Designing what capabilities agents can reach: tool descriptions that models use reliably, failure handling, MCPs or equivalent interfaces. You understand that the quality of the tool layer determines whether agents are useful or fragile.Multi-agent coordination. Task decomposition across agents, handoff protocols, shared state, orchestration logic. You have built systems where multiple agents work together within a product domain and understand the architectural patterns that make coordination reliable.Evaluation and quality. Building eval frameworks for AI output: accuracy, helpfulness, safety, domain-specific criteria. Automated pipelines and human-in-the-loop review. You would not ship an agent system without a quality baseline.Product Thinking and Entrepreneurial InstinctOn a small squad there is no gap between product thinking and engineering. You own the problem from user need to production system. You can sit with the people whose work you are transforming, understand their workflow, identify the highest-value intervention, and build it without waiting for a product manager to write a spec.You have either built something yourself (a product, a startup, a project with real users) or operated with that founder mindset inside a larger organisation. You understand that speed matters and that shipping something useful beats polishing something theoretical.AI-Native EngineeringYou build with Claude Code daily. You set context and constraints before generating code. You review AI output critically. You augment the tool with skills, system prompts, and domain context to make it effective. This is how the team works, and you help define what good looks like.Full-Stack DeliveryYou work across the stack: LLM integration, backend services, data pipelines, and enough frontend to ship end to end. The boundaries between these layers dissolve in agent systems, and so should your willingness to work across them.CommunicationYou can explain technical strategy to a CPO, walk a product manager through a cost trade-off, and give direct feedback in code review. You represent the team's technical approach in cross-functional forums with product, design, learning design, compliance, and other engineering teams. You document decisions, not just code.What Would Set You ApartExperience in EdTech, regulated content, or domains where AI output quality has compliance or accreditation implicationsBackground as a founding engineer or technical co-founderPublished thinking or external contributions in AI engineering (talks, writing, open source)Experience designing platform layers that other teams build onPractical experience with MCP (Model Context Protocol) or equivalent agent integration standardsWhat We Are Not Looking ForPure ML research without production engineering experience. We need buildersNarrow specialism. This team works across the full stack of an AI product. If you only do infrastructure, or only do model training, or only do frontend, this is the wrong fitPeople who need a detailed spec, a sprint plan, and a standup before they can write a line of code. We ship fast and iterateCandidates whose experience is limited to wrapping LLM APIs in thin application layers. We need depth in agent architecture, context strategy, tool design, and multi-agent coordinationEngineers who optimise for technical elegance over user outcomes. The architecture serves the productBenefitsTime off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per yearHealth & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health supportHybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a monthWork-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per yearSpace to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked! Our Commitment to Diversity, Equity and InclusionWe’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.Our Commitment to SafeguardingMultiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.LocationLondonEmployment TypeFull timeLocation TypeHybridDepartmentEngineering

Company DescriptionMiratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.Job DescriptionAs a Solutions Architect, you will need expertise in CX platforms (e.g., Genesys, Google, Five9, TalkDesk, Amazon, NICE) across various applications such as inbound, outbound, WFM, and other integrated technologies within the CX space (CRM, speech analytics, omni-channel CX). The purpose of the role is to lead the design and architecture of cloud-based CCaaS ecosystems that transform customer experiences. To enable clients to achieve operational excellence and business value by integrating intelligent, scalable contact center solutions with their core technologies.Responsibilities:Serve as the subject matter expert on modern CCaaS and CX platforms, working with enterprise clients to understand their challenges and goals, and developing customized solution proposals that clearly articulate the benefits and technical approach.Analyze complex business requirements and design comprehensive technical architectures that integrate CCaaS solutions with CRM systems (e.g., Salesforce, Service Cloud), AI/analytics tools, WFM, and other customer experience technologies.Create detailed project estimates, including costs, timelines, and resource needs, for the implementation, migration, and optimization of cloud contact center solutions.Develop complete solution designs covering telephony architecture, omnichannel routing, digital integration, data flows, and security considerations to guide successful deployments.Support sales teams by answering deep technical questions, proposing innovative CX solutions to client challenges, and enhancing our technical proposals.Stay at the forefront of CX and CCaaS innovations, evaluating and incorporating new features from leading platforms and AI services to continuously improve our solution offerings.Perform other duties as may be required consistently with the purpose of this role.Qualifications10+ years of experience selling products and services within CX/Contact Center ecosystems.5+ years of professional services experience with Genesys Cloud and at least one of the following CCaaS products. (Amazon, Five9, Google, NICE, TalkDesk)Experience with cloud platforms such as GCP and/or AWS.2+ years of experience with AI tools and technologies (i.e. Voice/Chat BOT, Agent Assist, Automated QM, etc)Proven expertise across multiple CX applications (Inbound, Outbound, WFM) and integrated technologies (CRM, Speech Analytics, Omni-Channel CX).Excellent presentation and communication skills for engaging both internal teams and clients effectively.Highly organized with strong time management skills, a self-starter attitude, and the ability to thrive in fast-paced environments.Additional InformationWe offer:Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.Work From Anywhere Culture: make the most of the flexibility that comes with remote work.Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.SummaryType: Full-timeFunction: EngineeringExperience level: Mid-Senior LevelIndustry: Information Technology And Services