Customer service agent jobs in United Kingdom

E-commerce Customer Service Manager – Key Duties 1. Policy & Procedure Development 2. Designs platform-specific policies (e.g., Amazon/Ebay/TikTok Shop returns, refunds, seller-buyer disputes). 3. Implements automated workflows (e.g., chatbots, responses) for common issues like order tracking, cancellations, and returns. 4. Ensures compliance with marketplace rules (e.g., Amazon’s A-to-Z Guarantee, eBay Money Back Guarantee). 5. Team Coordination & Supervision 6. Manages remote or hybrid support teams handling emails, live chat, and social media inquiries. 7. Monitors KPIs (response time, resolution rate, CSAT) to meet marketplace performance standards. 8. Trains agents on e-commerce tools (e.g., Shopify, Zendesk, Seller Central). 9. Customer Feedback & Escalation Handling 10. Analyzes negative reviews, chargebacks, and disputes to identify trends (e.g., late shipments, counterfeit claims). 11. Works with logistics, sellers, and marketplace reps to resolve high-priority cases (e.g., lost packages, counterfeit claims). 12. Uses sentiment analysis tools to track customer satisfaction trends. 13. Cross-Functional Service Improvements 14. Collaborates with Supply Chain to reduce delivery delays (e.g., coordinating with 3PLs). 15. Advises Product Listings Team on fixing misleading descriptions or images causing returns. 16. Shares insights with Marketing to adjust promotions that lead to unrealistic customer expectations. 17. Help & Advisory Services 18. Optimizes self-service options (FAQs, automated refund systems). 19. Coordinates 24/7 multilingual support for global marketplaces. 20. Implements post-purchase engagement (e.g., follow-up emails, review solicitation). E-commerce Specific Skills ✔ Platform Expertise – Knows Amazon Seller Central, eBay Seller Hub, or TikTok Shop policies. ✔ Tech-Savvy – Familiar with CRM tools (Gorgias, Freshdesk), order management systems, and AI chatbots. ✔ Data-Driven – Uses analytics (e.g., returns rate, NPS) to drive decisions. ✔ Crisis Management – Handles viral complaints (e.g., TikTok backlash) or mass order issues (e.g., holiday delays).

About the job Ascott Hospitality UK is seeking an experienced and confident Sales Coordinator to become part of our Team. You will report to the CRO Manager, supporting the Sales and Reservations team with administration and booking enquiry to achieve confirmed revenue across our portfolio of properties. As our Sales Coordinator, you will be responsible for: Tracking each sales opportunity to close successfully Acting as a positive ambassador for EU properties ensuring that positive brand image is strengthened and maintained in all interactions with customers and colleagues Coordinating requests for groups and long stays proposals for EU properties Being responsible for groups and long stays enquiries and all related administration Ensuring all groups’ related tasks are completed communicated to the appropriate hotel departments Keeping property information relating to customer requirements, interests and market activities up to date Using Salesforce to input, maintain and plan targeted sales activity Building relationships with the bookers in order for them to return Handling, converting and closing enquiries to successful conclusion within agreed service levels Driving up-selling of rooms, supporting company’s performance Liaising with the client in order to obtain the necessary information required to ensure that their requirements are met, and expectations managed Providing cover and support for the other Sales Coordinators and Reservations Agents when required To be successful in the role of Sales Coordinator, we require: Previous experience working in a relevant sales environment Effective communication skills Good administrative and organisational skills Opera Cloud/RMS PMS experience desirable Guest service and Relationship Management focused This is your opportunity to be part of our team as a Sales Coordinator. We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Required skills: Time Management, Decision Making, Customer Service, Multitasking, Organisation Skills, Attention to Detail, Sales, Customer Focus, Communication Skills, Problem Solving Discussed at venue Department: Sales Language required: English. The company At The Ascott Limited, we believe that our guests can be anywhere in the world, and still feel right at home. With a suite of accommodation options that spans serviced apartments & hotels, coliving properties, as well as independent senior living apartments, our guests can count on us for that sense of comfort and familiarity, be it for a short stopover or a new space to call their home. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. This year, Ascott marks 40 years in hospitality service. Growing from strength to strength, powering up through new alliances and transforming challenges into triumphs, Ascott is trailblazing tomorrow and charting a new future of growth. Hear from Ascott’s past and present leaders as they share about their experiences in this tribute video, having witnessed Ascott’s growth to become truly Unlimited.

We're a super cool company that's putting fast and easy phone charging stations in all sorts of places, like cafes, shops, and more. Our goal is to make sure no one ever has to worry about a dead battery again! We're a friendly and growing team, and we're looking for enthusiastic people. Join Fastcharger and help us connect with businesses about our fast phone charging stations! Earn weekly pay and great commission for every successful installation. Your job: Going out to meet new businesses like cafes and restaurants to tell them about our product. Showing businesses how having our charging stations can bring in more customers. Answering any questions businesses have about our charging stations clearly and like a pro. Helping businesses decide to get our charging stations installed. Closing deals with clients. We need someone with: Strong communication skills. Motivation to meet targets. A positive attitude. Minimum GCSEs. Sales/customer service experience is a plus! Perks: Competitive weekly pay. Excellent commission. Opportunity to grow with us. Please note this is a freelance opportunity and we are looking to onboard sales agents immediately. Want to Join Us? If you're energetic, enjoy being out and about, and want to help businesses offer a great service, we'd love to hear from you! Apply now!!! We're interviewing people right now! The first interview will be online. If you do well, you'll come to our office for the second interview. If shortlisted, you could start working within a week!

Job Title: Lettings Negotiator (No Experience Needed) Location: London (Remote) Contract Type: Full-time Salary: Competitive base + commission (OTE £23,000–£30,000+) Working Hours: Monday to Friday About the Role: Tiger Recruitment is working on behalf of a well-known estate agency client in London to find confident, enthusiastic individuals to join their lettings team as Lettings Negotiators. This is a fantastic entry-level opportunity for someone looking to break into the property industry. No experience is needed – just excellent communication skills and a desire to succeed in a sales-focused environment. You won’t be required to conduct viewings – this role is focused on lead generation, enquiries, and client communication. Key Responsibilities: Contacting prospective tenants via phone and email Handling incoming enquiries from property websites and portals Booking and coordinating property viewings for the in-person agents Providing accurate information on available properties Building relationships with applicants and maintaining contact throughout the lettings process Updating systems and property records Supporting the team with general admin and follow-ups What Our Client is Looking For: Confident and professional phone manner Strong written communication skills Organised, proactive, and self-motivated Interest in property or customer service A team player who thrives in a fast-paced environment What’s On Offer: Full training provided – no experience required Uncapped commission and performance incentives Friendly and supportive team culture Opportunities for career growth Office-based or hybrid working options (role dependent) If you’re confident on the phone, love talking to people, and are ready to launch your career in property, this is the role for you. Apply Now!

We are seeking a motivated and enthusiastic property consultant to join our growing team. This position is ideal for individuals with some prior estate agency experience who are looking to further their career. You will receive comprehensive training and support to develop your skills in sales, negotiation, and customer service. Key Responsibilities: Assist in the negotiation of property sales and provide exceptional service to clients. Conduct property viewings and provide relevant information to potential buyers. Support the senior sales negotiators in managing client relationships and maintaining communication. Learn and apply effective negotiation techniques to maximize sales opportunities. Maintain up-to-date knowledge of the local property market and industry trends. Help manage property listings and ensure all information is accurate and current. Participate in training sessions and team meetings to enhance skills and knowledge. Requirements: Strong interest in a career in real estate or sales. Excellent communication and interpersonal skills. Motivated, proactive, and eager to learn. Ability to work effectively in a team. A minimum 6 months experience in Estate Agency. A valid UK driving license is preferred. What We Offer: Comprehensive training and development opportunities. A supportive and collaborative work environment. Competitive salary with performance-based incentives. Opportunities for career advancement within the agency.

Job Title: Lettings Agent (No Experience Needed) Location: London Contract Type: Full-time Salary: Competitive base + commission (OTE £25,000–£35,000+) Working Hours: Monday to Friday, occasional Saturdays About the Role: Tiger Recruitment is working on behalf of a lettings agency client based in London who is looking to hire enthusiastic and driven individuals to join their team as Estate Agents. This is a fantastic opportunity for someone looking to break into the property industry – no previous experience is required as full training will be provided. If you’re confident, outgoing, and motivated by success, this could be the perfect first step in your career. Key Responsibilities: Registering new applicants and arranging property viewings Conducting viewings and providing excellent customer service Building strong relationships with buyers, tenants, landlords, and vendors Assisting with sales and lettings negotiations Marketing properties and managing listings Handling enquiries and maintaining accurate records What Our Client is Looking For: Excellent communication and interpersonal skills A positive, can-do attitude and strong work ethic A genuine interest in property and sales Ability to work well under pressure and hit targets Well-presented and professional Full UK driving licence (preferred but not essential) What’s on Offer: Full training and ongoing support Excellent earning potential with uncapped commission Clear progression opportunities within the business A dynamic and friendly team environment Work in some of London’s most sought-after locations Whether you’re a recent school leaver, graduate, or simply ready for a career change – this is your chance to step into an exciting and rewarding industry. Apply Now!

Exciting Job Opportunity: Ramp Agent at Swissport - Luton Airport Part-time, fixed-term until Oct 31, 2025 24 hours/week (Mon-Sun, shift work) £12.41/hour Responsibilities: Load/unload baggage & cargo Marshal aircraft safely Operate ground equipment Provide excellent customer service Requirements: Valid FULL UK MANUAL driver's license Fast-paced environment skills Strong communication & teamwork Benefits: Employee Assistance Programme Comprehensive training Free parking & employee discounts Join our dynamic team in aviation! Apply Now

We are hiring 4 new agents! About Us: We are a dynamic property agency specializing in connecting flat-share seekers with ideal properties across London. Our extensive portfolio and innovative approach set us apart in the real estate market. Role Overview: As a Lettings Negotiator, you will play a pivotal role in matching clients with properties that meet their needs. Your responsibilities will include marketing properties on various platforms, managing inquiries, conducting viewings, and negotiating terms to finalize deals. Key Responsibilities: 1. Market properties effectively across social media and property platforms. 2. Respond promptly to inquiries and provide detailed property information. 3. Arrange and conduct property viewings with potential tenants. 4. Negotiate tenancy terms to achieve favorable outcomes for all parties. 5. Maintain up-to-date knowledge of the London rental market and property legislation. 6. What We’re Looking For: 7. Energetic & Self-Motivated: Driven to achieve and exceed targets. 8. Knowledgeable: Familiarity with London Boroughs and the local property market. 9. Excellent Communicator: Strong verbal and written English skills. 10. Experience: Background in customer service, sales, or the lettings industry is desirable but not essential. What We Offer: 1. Comprehensive Training: Full training provided to equip you for success. 2. Career Advancement: Opportunities for rapid career progression for high performers. 3. Diverse Team: Work within a young, multicultural environment. 4. Attractive Compensation: Commission-based salary structure with additional bonuses. How to Apply: If you're passionate about real estate and eager to thrive in a competitive market, we'd love to hear from you. Apply now and come for an interview!!

Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? Do you have excellent communication skills, strong organizational abilities, and a customer-focused mindset? If so, we want to hear from you! About the Role: We are seeking a motivated and driven Letting Agent to join our dynamic team. As a Letting Agent, you will play a key role in managing property rentals, building relationships with clients, and ensuring smooth operations within our lettings department. This is a commission-only position with an annual earning potential of £20,000 - £25,000, offering significant opportunities for growth and financial reward. Key Responsibilities: Liaise with landlords and tenants to facilitate successful property rentals. Conduct viewings, negotiate terms, and secure tenancy agreements. Maintain accurate records and ensure compliance with legal requirements. Provide outstanding customer service and resolve any issues promptly. Collaborate effectively as part of a supportive and dedicated team. What We’re Looking For: Excellent communication skills – both written and verbal. Ability to work efficiently in a fast-paced environment. Strong organizational skills with attention to detail. A customer-focused mindset with a passion for exceeding expectations. A positive, team-player attitude that contributes to a collaborative workplace culture. Why Join Us? At Banksia, we value your contributions and offer opportunities for personal and professional growth. You’ll be joining a forward-thinking company committed to diversity, inclusion, and creating a rewarding work environment. Position Details: Salary: Commission-only basis with an annual income potential of £18,000 - £25,000. Start Date: Immediate start available. How to Apply: If you’re ready to take the next step in your career, we’d love to hear from you! Banksia is an Equal Opportunity Employer: We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. Don’t miss this chance to kick-start your career with Banksia! Apply today and embark on a rewarding journey with us.

We are seeking a motivated and dynamic Sales and Lettings Negotiator to join our team. In this role, you will be responsible for facilitating property sales and lettings, providing exceptional customer service, and building strong relationships with clients. The ideal candidate will possess excellent communication skills, a keen eye for detail, and the ability to work in a fast-paced environment. Responsibilities Liaise with clients to understand their property needs and preferences. Conduct viewings of properties and provide detailed information to potential buyers or tenants. Negotiate offers between buyers and sellers or landlords and tenants to achieve satisfactory agreements. Maintain an up-to-date knowledge of the local property market and trends. Provide exceptional customer service throughout the buying or letting process to ensure client satisfaction. Build and maintain relationships with clients, encouraging repeat business and referrals. Requirements Strong communication skills with the ability to engage effectively with clients. Multilingual abilities are advantageous for communicating with a diverse clientele. Excellent organisational skills to manage multiple properties and client needs simultaneously. Previous experience in sales or lettings is preferred but not essential; training will be provided. Administrative proficiency to handle documentation accurately and efficiently. A proactive attitude with a willingness to learn about the property market. A valid driving licence may be required for property viewings. If you are passionate about property and eager to develop your career in sales and lettings, we would love to hear from you!

Property Manager – GH Property Hub Ltd GH Property Hub is looking for a self-motivated and ambitious Property Manager to join our growing team. In this role, you will receive full training to bring in new business, helping you develop essential skills in sales and property management. Additionally, you will be trained to become an Inventory Clerk, earning extra income per report—another great incentive to maximize your earnings. This is not just a job; it's a career opportunity. The more business you bring in, the more you earn. How far you go depends on your drive and ambition. While this is a junior role, we are looking for someone who sees a long-term future in property management. If you prove yourself during the six-month probation period, you will receive a promotion, salary increase, and higher commission rates. We want someone ready to make their mark in the business, with the ambition to grow into a senior management role within the firm. Key Responsibilities: - Receive training to generate new business opportunities. - Act as the primary point of contact for tenant queries. - Ensure timely collection of rent and payments. - Oversee daily property operations, ensuring efficiency and compliance. - Coordinate maintenance, repairs, and inspections to maintain property standards. - Manage administrative tasks, including updating property records and lease documentation. - Respond promptly to emergencies and resolve urgent issues. - Foster strong tenant relationships and provide excellent customer service. - Negotiate and review costs to maximize efficiency. - Maintain communication with directors, escalating issues when necessary. - Receive training as an Inventory Clerk and earn extra income per report. Requirements: - Keen to learn new knowledge of property management and relevant legislation. - Become Familiar with property management software - Excellent organisational and time-management skills. - Ability to work independently and manage multiple tasks effectively. - Strong communication and problem-solving skills. - A proactive, self-motivated attitude with great attention to detail. - Experience in residential property management/lettings is preferred, but candidates with a strong customer service background and a passion for property will also be considered. What We Offer: - Salary: £12,000 per annum. - Commission: 10% on both sales and lettings. - Additional Earnings: Paid per inventory report completed. - Career Growth: After 6-month probation, promotion, salary increase, and higher commission rates. Long-term opportunity to grow into a senior management role. Working Hours: - Monday to Friday: 9 AM – 5 PM - Saturday: 10 AM – 3 PM If you are ambitious, hardworking, and eager to build a future in property management and Property sales, we want to hear from you! Apply today and start your journey with GH Property Hub.

Anglian Windows is seeking a dynamic and motivated Marketing Agent to join our team. In this role, you'll be responsible for making appointments with potential customers, promoting Anglian's leading range of windows and home improvement services. You'll engage with prospects through phone calls, emails, and other communication channels, ensuring a smooth scheduling process while delivering excellent customer service. This is a fantastic opportunity to work with a respected brand in the home improvement industry and help drive growth through effective marketing strategies. Strong communication skills and a proactive attitude are essential.

As a Sales and Lettings Agent at The London Tenant, you will play a vital role in connecting tenants with their ideal rental properties in the vibrant Canary Wharf area. You will manage the entire lettings process, from property viewings to securing tenancy agreements, while providing exceptional service to both landlords and tenants. Key Responsibilities: Handle property inquiries for rental properties in Canary Wharf and surrounding areas, providing prospective tenants with detailed information and arranging viewings. Conduct property viewings with potential tenants, showcasing properties professionally and addressing any queries they may have. Negotiate rental terms on behalf of landlords, ensuring agreements that meet both the landlord’s and tenant’s expectations. Coordinate the letting process, including referencing tenants, preparing tenancy agreements, and ensuring all necessary documents are in place. Maintain strong relationships with landlords, acting as their main point of contact, advising on market trends, and helping them achieve optimal rental income. Ensure properties are marketed effectively, collaborating with the marketing team to create attractive listings and manage online property portals. Stay up-to-date on rental market trends in the Canary Wharf area, offering clients expert guidance on pricing and availability. Respond to inquiries and follow up with leads in a timely and professional manner, ensuring a smooth and efficient lettings process. Assist with tenant move-ins, conducting check-ins, and ensuring all initial concerns are addressed for a positive tenant experience. Ensure compliance with legal regulations, including referencing, right to rent checks, and deposit registrations. Qualifications & Skills: Previous experience in lettings or real estate, with a focus on high-demand areas like Canary Wharf. Strong knowledge of the local rental market and an understanding of tenant and landlord needs. Excellent communication and negotiation skills, with a customer-focused approach. Ability to manage multiple lettings at once, with strong organizational and time management skills. Proficiency in property management and CRM software is an advantage. A proactive attitude with the ability to generate leads and close deals quickly. A commitment to delivering exceptional service and building long-lasting relationships with clients. Benefits: Accommodation with performance-based commission opportunities. Opportunities for career development and growth within the company. A dynamic and supportive team environment. Flexible working hours and the option to work remotely when needed. If you’re passionate about the lettings market and want to thrive in the fast-paced Canary Wharf area, we’d love to hear from you!

Sales Consultant within our International Student Recruitment Team: As a Sales consultant, you'll need to: identify and respond to the needs of students or education agents or Universities. Ilford College of Business Management is a rapidly growing international Recruitment education consultancy focused on helping ambitious students to achieve places at world-leading universities and work with our agents and students to understand their admission problems and develop a solution using education theory. Present your ideas and solutions in an effective Ilford College of Business Management is a leading Educational services organization providing a new generation of counselling. You'll give customers Information, help and advice about Universities courses or services with the aim of making sales and retaining clients. We are student recruitment company where all students from inside UK and outside UK from South Asia ,Africa and Middle East to Europe and UK. You'll build positive relationships in order to gain a better understanding of your clients' recruitment needs and requirements. you'll be responsible for identifying and pursuing new business opportunities, building and maintaining lasting relationships with clients, and driving sales growth for the company.. You are expected to deploy advanced selling principles and provide timely sales advice. You will work closely with the sales team to ensure alignment with agreed strategies and practices. You have to work both in the office and on the field, where they find clients and negotiate prices. Sale Consultant, will deal with the universities in the UK and Europe In all our universities and colleges with which we are affiliated and deliver Sales material to our Clients, Associate and students in the UK and outside the UK in South Asia, Middle East and Africa. Success in this role is demonstrated by providing strategic support and valuable inputs, helping firms generate leads and meet its sales objectives. Sales Consultant Duties and Responsibilities: - Acting as a point of contact between Students, Associate and Universities, Colleges. - maintain relationships with students, agents and Universities to understand their needs. - Engage with offer holders through multiple communication channels. - you will be meeting with many students, parents, agents and universities every day. - Contributing to our rapidly growing UK and international marketing and sales strategies. - Responding to Clients queries and resolving their objections to get them to make a purchase. - Working closely with students through online consultations, mentoring them throughout the application process, leading them on their journey to their dream university. - Playing a pivotal role in the commercial success of the company by pushing forward new leads to drive sales cycles towards completion. - Providing associates, students with detailed and accurate quotations and cost calculations. - Meeting with Students, Associates and Universities virtually or during sales visits. - Collaborate with the marketing team to develop and implement effective sales strategies. - Maintain accurate and up-to-date records of all sales activities in our Company system. - Creates sales plans and recommends cost-effective sales practices. - Represent Escape Ilford College of Business Management at events and exhibitions as needed. - Serves as primary sales resource and helps address issues.