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Customer service contract jobs in NorthwoodCreate job alerts

  • Sous Chef
    Sous Chef
    16 days ago
    £16–£16.9 hourly
    Full-time
    Bushey

    Location - NW11 Employment Type - Full Time Salary - £16.90 ph Hours per week - 35 Contract Type - Permanent This isn’t just catering … this is Jewish Care catering … We’re seeking a skilled and passionate Sous Chef to join our team. You’ll be working in a high-spec kitchen with top-quality equipment, including Rational iCombi ovens, as well as working in an established and high-performing team. Our sociable working hours offer the perfect work-life balance and you’ll be able to make a real difference to our service users and residents through providing great quality meals and catering. Our campus locations offer a great working environment, with the opportunity to work with a diverse and brilliant team. You’ll also support in the catering for our numerous events. We strive to be an employer of choice, fostering a positive kitchen culture where staff feel valued and supported. As a result, our team members stay with us long-term, allowing us to build strong, well-established teams that work collaboratively and support one another. If you are not familiar with Kosher kitchen practices … don’t worry – full training is provided. We offer great benefits, including Free soup and sandwich during shifts Cycle to Work scheme Discounted gym membership, and shopping discounts Employee Assistance Programme for wellbeing support, and access to a 24/7 GP Company sick pay and 4% employer pension contributions We are seeking a culinary professional who is committed to delivering high-quality, nutritious, and delicious meals to our residents, service users and their families & friends. This post is working 35 hours per week working 5 days out of 7 and will include some weekends. Shifts are either 7am to 2.30pm or 11.30am to 7pm. As the Sous Chef you will be responsible for: Ensuring we deliver an excellent service to our customers, creating an inviting and pleasant environment. Your core duties will involve: Ensuring all food produced is to the agreed standard, developing innovative approaches ensuring market trends, cultural requirements and Kashrut laws are met Ensuring all food hygiene and Health & Safety practices are monitored, met, and recorded in line with organisational policies and current legislations Working within the agreed budget, administer unit controls in line with budget and consistently seek and implement ways of improving the quality and cost effectiveness of the service Leading, motivating and encouraging team building to ensure agreed qualitative outcomes are achieved and customer service expectations are exceeded and maintained Deputising for the Head Chef in their absence and comply with their responsibilities Who are we looking for? You will ideally have previous experience working within a busy kitchen environment, working both independently and within a team. You will need: Appropriate supervisory experience and relevant qualifications pertaining to the safe delivery of Food & Hygiene or Catering Services. NVQ Level 2 or 3 Energetic, passionate and proactive attitude Experience of working to deadlines and adhering to budgetary requirements. Understands the challenge of and sensitivity needed to care and support vulnerable people

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  • Customer Service Manager
    Customer Service Manager
    2 months ago
    £31000–£35000 yearly
    Full-time
    Stanmore

    Job duties and Responsibilities: • Serve as the main point of contact for clients regarding service delivery., • Handle client inquiries, complaints, and feedback professionally and promptly., • Build and maintain strong client relationships to encourage repeat business and, • referrals., • Ensure cleaning services are compliant with health and safety regulations., • Conduct regular client check-ins and service reviews., • Ensure cleaning standards meet or exceed client expectations and agreed service, • levels., • Coordinate with cleaning staffs and operatives to resolve issues., • Carry out site visits to inspect service quality and adherence to specifications., • Liaise with cleaning staff, supervisors, and operations managers to relay client needs., • Support the scheduling of cleaning teams to ensure service coverage., • Provide customer service training to cleaning operatives if necessary., • Investigate service complaints and coordinate effective resolution., • Keep accurate logs of client issues, actions taken, and follow-up steps., • Report significant service issues to senior management., • Prepare and deliver regular customer satisfaction reports., • Track service delivery KPIs and report on performance metrics., • Assist with contract renewals and upselling additional services., • Identify opportunities to expand services for existing clients. Skills, Experience and Qualifications: • Ability to handle complaints, service queries, and client concerns calmly and, • efficiently., • Ensuring service requests are accurately documented and fulfilled to client, • expectations., • Able to respond effectively to changing customer needs and support service, • expansions, • Excellent verbal and written communication skills, • Ability to interact professionally with domestic and corporate clients., • Proven experience in relevant role., • Knowledge of health & safety regulations in retail., • A relevant bachelor’s or Master’s degree or diploma., • Familiarity with customer satisfaction tracking tools and quality assurance processes.

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