Customer service contract jobs in BootleCrear alertas

Kemola Restaurant and Lounge Limited operates a premium restaurant and lounge offering African, Nigerian, and Caribbean cuisine, alongside a growing portfolio of catering services, private events, corporate functions, and entertainment-led experiences. In addition to on-site dining, the business generates revenue through event bookings, off-site catering, alcohol-led entertainment, and digital delivery platforms. We are currently expanding, diversifying our portfolio, marketing our at universities such as Liverpool John Moore University and Edge Hill University, and expanding into the wider community, whilst planning additional branches. As part of our structured growth strategy, we are seeking a Business Development Manager to focus on commercial development, revenue growth, client acquisition, and market expansion planning. This role is strategic and commercial in nature and does not involve day-to-day restaurant supervision or operational management. Role Purpose The Business Development Manager will be responsible for identifying, developing, and managing new and existing revenue opportunities across restaurant-led events, catering services, corporate bookings, partnerships, and future expansion initiatives. The role supports senior management by providing market insight, commercial analysis, and structured growth planning. Key Responsibilities Business & Revenue Development • Identify and develop new revenue streams across catering, private events, corporate functions, and entertainment-led offerings., • Build and manage a pipeline of corporate and private clients, converting enquiries into confirmed bookings and long-term relationships., • Support pricing strategies for events, catering packages, and bundled service offerings to maximise revenue and profitability. Market Research & Commercial Analysis • Conduct market research to assess customer demand, competitor activity, and growth opportunities within the local and regional hospitality and events market., • Analyse sales data, booking trends, and performance metrics to inform commercial decisions and future planning., • Support feasibility analysis for potential expansion into new locations, services, or delivery channels. Client, Contract & Partnership Management • Develop and maintain relationships with corporate clients, event organisers, suppliers, promoters, and third-party platforms., • Support the negotiation and management of commercial agreements, event contracts, and partnership arrangements., • Ensure contractual terms, deposits, and commercial risks are appropriately assessed and managed. Sales, Promotions & Brand Growth • Plan and coordinate targeted promotional initiatives, themed events, and seasonal campaigns to increase bookings and customer retention., • Work with marketing support to strengthen brand visibility across digital platforms and community networks., • Support the development of proposals and presentations for corporate and high-value event clients. Financial & Performance Oversight • Contribute to budgeting, revenue forecasting, and cost analysis for business development activities., • Monitor performance against agreed revenue targets and provide structured reports to senior management., • Support management decision-making through clear commercial reporting and analysis. Strategic Support & Reporting • Provide regular updates on business development activity, pipeline status, market trends, and growth opportunities., • Support senior management in developing longer-term commercial and expansion strategies. The Ideal Candidate • 2 years’ experience in business development, commercial analysis, client management, or revenue-focused roles, with transferable skills applicable to hospitality or events., • Strong analytical and commercial mindset, with the ability to assess financial performance, pricing, and growth opportunities., • Confident in managing client relationships, preparing proposals, and supporting contract discussions., • Excellent communication, presentation, and stakeholder engagement skills., • Highly organised and capable of managing multiple commercial initiatives simultaneously., • Flexible to attend client meetings and events as required. Qualifications • Bachelor’s degree in Business, Finance, Marketing/Sales, Risk or Project Management or a related field., • Postgraduate qualification or professional training in a commercial or financial discipline is advantageous., • Strong written and spoken English., • Right to work in the UK., • DBS clearance (if required for event-related oversight). Benefits • Salary: £39,000 per annum (£20.00 per hour), • Auto-enrolment pension, • Career development opportunities within a growing hospitality and events business, • Flexible working arrangement (hybrid), • 28 days annual leave (pro-rata) Why This Role Is Required As Kemola Restaurant and Lounge continues to grow its events, catering, and corporate bookings, the business requires a dedicated commercial role to manage client development, revenue planning, and market analysis. This position ensures that growth is structured, commercially sustainable, and aligned with long-term expansion objectives, while allowing operational managers to focus on service delivery.