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Closing date: 23-02-2026 Customer Team Member Location: Main Street , Ingleton, LA6 3EH Pay: £12.60 per hour Contract: 16 hours per week + regular overtime, permanent contract, part time Working pattern: varied shifts including early mornings (6am store opening), afternoons, late evenings (10pm store closing) and weekends, to be discussed at interview Full, paid training provided You can apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business-related needs. We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you'll do • Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience, • Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members, • Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be, • Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together, • Support your local community – get involved in all kinds of activities and events! This job would suit people who have, • A genuine care for the needs of customers and members, • Great people skills, with the ability to build positive relationships with customers and colleagues, • A positive approach to change and problem solving, • The flexibility to work a range of different shiftsWhy Co-op?, • 30% discount on all Co-op products in-store plus 10% discounts on all other brands, • A pension scheme with up to 10% employer contributions, • Stream– a money management app giving you access to a percentage of your pay as you earn it, • 31 days of holiday (including bank holidays, pro rata for part time colleagues), • Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations, • 24/7 employee assistance service, • Full, paid training and dedicated support for your personal development and career progression, • Rotas shared three weeks in advance and accessible on your phone

The Head of Field Service – BESS will be responsible for leading and overseeing all pre- and post-installation activities, from system installation through to ongoing operations and maintenance (O&M), across a portfolio of Battery Energy Storage System assets. This role ensures the effective delivery of service and maintenance contracts, including commissioning, preventative maintenance, and reactive fault response, while driving high standards of performance, safety, and customer satisfaction. The position also involves recruiting, training, mentoring, and managing a regional or national team of Field Service Engineers and Technicians, providing both strategic leadership and hands-on technical support across client sites throughout the UK. The Head of Field Service will report to the Operations Director and work closely with the Heads of Engineering, Software, Procurement, and Programme Management, as well as key internal stakeholders and external partners, to ensure aligned delivery. Key Responsibilities • Develop and implement the overall Field Service strategy, including standards for preventative maintenance (PM), corrective maintenance (CM), troubleshooting, and commissioning support., • Establish and continuously improve all Standard Operating Procedures (SOPs), maintenance procedures, and workflow processes for field service activities., • Take ultimate responsibility for the long-term operational performance, reliability, and maximum energy output/availability of all BESS assets under service contracts., • Oversee the management of spare parts and logistics across all service locations to ensure rapid response to outages., • Act as the primary technical interface and escalation point for key customers regarding service delivery, operational performance, and contract fulfilment (especially LTSAs)., • Ensure all contractual obligations under LTSAs are met, including performance guarantees (availability, capacity), reporting requirements, and outage scheduling., • Manage and oversee third-party contractors and Original Equipment Manufacturers (OEMs) providing specialised maintenance or repair services, ensuring their work meets company standards., • Prepare and present regular, comprehensive service and performance reports for internal executive management and external clients. Key Skills & Competencies • Confident in building a team while satisfying existing commitments., • Comfortable working onsite and away from home., • Expected to be on client sites for 150 days per year., • Excellent problem-solving and analytical skills., • Strong communication and interpersonal abilities., • Self-motivated and capable of working independently., • Safety-conscious with high attention to detail., • Flexible and adaptable to changing environments and schedules, • Be adaptable and flexible in your approach to work., • DBS check to be completed prior to start date., • A legal right to work in the UK. Qualifications & Experience Essential • Degree or HND in Electrical Engineering or related field., • One or more of the following: • Electrical inspection and testing certification (e.g., 18th Edition, C&G 2391), • Degree or HND in Electrical Engineering or related field., • Formal training and qualification as an electrician • Minimum 3 years of experience in field service or electrical systems maintenance., • Strong understanding of hybrid power systems, inverters, and energy storage technologies. • Competent with knowledge on electrical characteristics: • AC / DC Networks • Power Factor, • kVA / kW • Familiarity with PLCs, SCADA systems, and remote monitoring platforms is a plus., • Valid driver’s license and willingness to travel extensively. Desirable Skills • Experience with PLCs, SCADA, or remote monitoring systems., • Familiarity with renewable energy systems and grid-tied configurations., • Formal training or experience on PCS/Inverter systems, VFD