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Business Relationship Manager ISS - Customer, Strategy & GovernanceLocation: Bailrigg, Lancaster, UKSalary: £48,822 to £56,535 full time, fixed termClosing Date: Friday 10 April 2026Interview Date: Monday 20 April 2026Reference: 0204-26 The Business Relationship Manager is a crucial part of the Customer Strategy and Governance section of Information System Services (ISS) and operates across the University to build and manage stakeholder relationships. With a focus on International and domestic strategic partnerships you will forge valuable relationships with Faculties and Professional Services to stimulate and shape strategic digital development priorities and ensure that solutions and services offer maximum value to the University. You will also analyse feedback from staff and students regarding services, responding to requested improvements and suggestions to create a culture of co-creation and customer service excellence. The role will encompass work to ensure the success of new partnerships, and to iteratively improve existing services and processes. This is a fixed term role until April 2027. This role will primarily be based at the Lancaster University Bailrigg campus, with flexible hybrid working options available to support a healthy work-life balance. A minimum of two days per week in the office is expected. If you are interested, please apply by submitting your CV along with a coversheet, limited to a maximum of three A4 pages. Please refer to the included job description and person specification for further details of essential and desirable qualifications for the role. For current University staff, a secondment opportunity may be considered for this role; please ensure you have the agreement of your current line manager prior to applying. Further Details: Please note: unless specified otherwise in the advert, all advertised roles are UK based. Find out what it's like to , including information on our wide range of employee benefits, support networks and our policies and facilities for a family-friendly workplace. The University recognises and celebrates good employment practice undertaken to address all inequality in higher education whilst promoting the importance and wellbeing for all our colleagues. We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity. Always use these settings

Sanderson Design Group plc — Standfast & Barracks (On-site, Lancaster) Are you a commercially minded sales leader with a passion for wallpaper, textiles, and exceptional customer experience? Standfast & Barracks Fabric Printing Company—part of the Sanderson Design Group family—is seeking a dynamic Sales Development Manager to drive growth, develop strategic client partnerships, and influence the design and development of our next-generation printed fabrics and wallcoverings. In this influential role, you will blend strong commercial insight with deep understanding of textile and wallpaper production, helping customers shape beautiful products while driving profitable growth. You’ll work collaboratively with Design, Product Innovation, Production, and Finance to bring concepts to life—acting not just as a seller, but as a trusted advisor with real creative and technical knowledge. If you thrive at the intersection of design, manufacturing, and commercial performance—and enjoy delivering a service that helps customers co-create exceptional wallpaper and fabric collections—we’d love to hear from you. Key Responsibilities: • Drive revenue, margin, and EBITDA growth through targeted, high-value sales strategies., • Identify, develop, and convert new business opportunities across wallpaper, fabric, and wider interior markets., • Use market insight to shape customer solutions, supporting clients in designing bespoke wallpaper and fabric products., • Analyse sales numbers, pricing structures, and profitability, ensuring strong commercial outcomes., • Provide accurate pricing, manage annual price adjustments, and support commercial modelling., • Build long-term, service-led client relationships based on trust, design knowledge, and manufacturing capability., • Partner with Design, Product Development, and Innovation teams to develop new collections and support customer concepts., • Collaborate closely with Production to understand processes, capabilities, and lead times to ensure exceptional delivery., • Monitor trend, colour, print, and technical developments within the interiors industry., • Maintain accurate CRM data for forecasting, reporting, and pipeline visibility., • Deliver best-in-class customer service and manage issues with professionalism and speed., • Represent the business at exhibitions, trade events, and customer visits, ensuring timely and effective follow-ups. Measures of Success: • Achievement of revenue, margin, and EBITDA targets., • Growth in high-margin and strategic customer accounts., • Increased customer satisfaction, engagement, and retention., • Successful introduction of new markets, customers, or product segments., • Effective collaboration across Design, Development, Production, and Finance., • Data-driven decision-making that improves performance and forecasting accuracy. About You: • Proven experience in sales, business development, or account management within wallpaper, textiles, or interiors manufacturing (essential)., • Strong understanding of fabric printing, wallpaper production, colour, pattern, and design processes., • Experience providing a service-led, consultative sales approach—not just selling a product., • Confident using sales data, margin analysis, and commercial metrics to shape decisions., • Skilled in working with cross-functional teams including Design, Innovation, Product, and Manufacturing., • Excellent communication, relationship-building, and negotiation abilities., • Proficient with CRM systems and Microsoft Office Suite., • Organised, detail-oriented, and comfortable managing multiple workstreams., • Creative mindset with the ability to translate customer needs into design and product opportunities. Behaviours We Value: • Customer-centric and service-led, acting as a trusted design partner., • Commercially aware with strong analytical thinking., • Creative, imaginative, and able to spot opportunities., • Collaborative, supportive, and team-oriented., • Proactive, resilient, and driven to deliver results., • Adaptable and comfortable working in a fast-paced environment. About us Sanderson Design Group is an international luxury interior furnishings company that designs, manufactures and markets wallpapers and fabrics together with a wide range of ancillary interior products. In 2020, we brought our portfolio of brands home to Sanderson Design Group, evoking the combined longevity and prodigious creative history of our brands. Sanderson Design Group describes the ebullience of our past endeavors. It sketches the outline of our future. A collective of quintessentially British luxury interior brands and 2 manufacturing brands, at Sanderson Design Group we are Sanderson, Morris & Co., Zoffany, Harlequin, Clarke & Clarke, Scion, Anstey Wallpaper Company and Standfast & Barracks. Our purpose is "To bring the Beautiful into People’s Homes and Lives". This has defined and shaped our brands since our very earliest days. The oldest brand in our arsenal, from where we derive the namesake of our group, begun life in 1860, as an importer of fine French wallpapers to London. Arthur Sanderson & Sons Ltd played a pivotal role in defining English interior decoration tastes and its early success led to displaying designs at London’s finest showroom, at Berners Street. Around this time in 1924, Arthur Sanderson & Sons Ltd were awarded The Royal Warrant, becoming “purveyors of wallpaper and paint” to the court of George V. We recognise that each one of our brands contributes a unique chapter to our story. It is why we represent the full spectrum of British interior design, catering from cutting-edge sleek modern styles, to the hearty warmth of traditional forms. Our decision to rebrand as Sanderson Design Group in 2020 is our way of paying homage to our rich history, as well as marking our path towards a new future. As custodians of over 160 years of design experience, we are proud to Bring the Beautiful into People’s Homes and Lives. We are Sanderson Design Group. Ready to shape the future of wallpaper and textiles? If you’re excited to combine commercial growth with creative partnership and product expertise, we encourage you to apply. Apply now and help us bring the beautiful to life.

#ShowOffYourShowroom Come and join us as a results-driven Showroom Sales Manager. As the Showroom Sales Manager, you will grow and deliver sales as part of a hugely successful branch team. At The Bathroom Showroom, we believe in making homes, businesses, and lives better by turning a customer’s vision into a reality.The role: As a Showroom Sales Manager you know that the perfect bathroom needs planning, trust, a creative flair, and the ability to bring an idea to life, this is where you come in!In this role as a Showroom Sales Manager, you will be a high-performer who thrives on identifying opportunities and closing the sale. You will leverage your expertise to provide bespoke solutions and drive sales performance to new heights, ensuring our showroom is seen by the trade as a vital extension of their own business. By mastering our leading product range, you will not only meet customer needs but also exceed targets that directly impact your bonus potential.Key Responsibilities: You will be driving growth, by Identifying and capitalising on new business opportunities, hitting KPIs and achieving sales margins.You will own the customer journey, by proactively approaching every visitor, manage inquiries from initial home visits to final design, and follow up on quotations with urgency.You will deliver a 3D design service (using CAD) to help homeowners and trade customers visualise their dream bathrooms.You will build strong bridges between trade and retail channels, turning local trade contacts into long-term showroom advocates.You will maintain operational excellence by maintaining a safe, organised, and professional showroom environment, ensuring every sales contract is accurate and compliant with safety standards.You: You will be a results-driven sales professional with a natural ability to build rapport and close deals. You are likely a high-achiever in your current position, known for your tenacity and your ability to turn a "maybe" into a "yes." Whether you are currently working as a Showroom Consultant, Sales Executive, Bathroom Designer, Trade Counter Supervisor, or Senior Sales Advisor, you are now looking for that next step into a management-level role where your individual performance directly impacts the success of the showroom. You don’t just wait for customers to come to you; you are a "hunter" who enjoys networking with local tradespeople and proactively managing a pipeline of leads to ensure you consistently hit your bonus targets.Skills and competencies: You will be sales savvy, by having a proactive approach to sales with a proven ability to win and grow new business.You will have the resilience and the confidence to handle sales objections and the drive to thrive in a target-driven environment.You will have experience in relationship management and developing a true partnership approach with clients.You will be analytical, with the ability to interpret basic financial and statistical information to make informed business decisions.Ideally, you will have some knowledge of bathroom products or CAD design skills (though we provide great training!).A valid UK Clean Driving Licence and access to a car is essential for this role.Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs if they feel they don’t have every one of the required skills. All Highbourne Group companies are dedicated to building a diverse, inclusive and authentic workplace. So if you’re interested in this role but think that your previous experience doesn’t completely match - apply anyway. You could be just the person we’re looking for!Us: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We’re proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we’re super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us. Benefits Package and Cultural Environment: Uncapped commissionDiscounts, savings and cash back at numerous retailersEnhanced pensionLife assuranceExtended family policy including maternity, paternity, additional annual leave and moreMental Health First Aiders and Employee Assistance Programme, we look out for each otherComplete induction and a company that lets you grow and encourages developmentFinancial education and loansA business striving to create an environment of inclusion so everyone can be their true selfAnd more!#BelongWithUs We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.

Assistant Planner A leading house builder have a requirement for an Assistant Planner to join their Land & Planning team based in Lancashire Reporting to the Planning Manager you will assist planning and development appraisals, planning submissions and other related applications within the residential sector for both immediate and strategic sites. Duties and responsibilities: • Producing site assessments, detailed examination of planning histories, policy analysis, interpretation and consideration of material considerations, and new site appraisals for immediate and strategic sites in a timely manner to meet required deadlines to maintain the relationship with the Land team and protect the interests of the company., • Prepare and project manage different types of planning applications from Outline/Full and Reserved Matters to the discharge of planning conditions accurately so that the Region can maintain new sites to develop, • Liaise and brief internal layout designers, external consultants and officers at local planning authorities prior, during and post submission in order to develop strong working relationships, • Prepare Planning Statements, Design & Access Statements and a range of other planning documents required to support applications accurately and on time so the business can continue to achieve the necessary planning approvals, • Organise supporting ...

The Business Relationship Manager is a crucial part of the Customer Strategy and Governance section of Information System Services (ISS) and operates across the University to build and manage stakeholder relationships. With a focus on International and domestic strategic partnerships you will forge

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