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  • Customer Service Manager
    Customer Service Manager
    hace 14 días
    £31000–£35000 anual
    Jornada completa
    Stanmore

    Job duties and Responsibilities: • Serve as the main point of contact for clients regarding service delivery., • Handle client inquiries, complaints, and feedback professionally and promptly., • Build and maintain strong client relationships to encourage repeat business and, • referrals., • Ensure cleaning services are compliant with health and safety regulations., • Conduct regular client check-ins and service reviews., • Ensure cleaning standards meet or exceed client expectations and agreed service, • levels., • Coordinate with cleaning staffs and operatives to resolve issues., • Carry out site visits to inspect service quality and adherence to specifications., • Liaise with cleaning staff, supervisors, and operations managers to relay client needs., • Support the scheduling of cleaning teams to ensure service coverage., • Provide customer service training to cleaning operatives if necessary., • Investigate service complaints and coordinate effective resolution., • Keep accurate logs of client issues, actions taken, and follow-up steps., • Report significant service issues to senior management., • Prepare and deliver regular customer satisfaction reports., • Track service delivery KPIs and report on performance metrics., • Assist with contract renewals and upselling additional services., • Identify opportunities to expand services for existing clients. Skills, Experience and Qualifications: • Ability to handle complaints, service queries, and client concerns calmly and, • efficiently., • Ensuring service requests are accurately documented and fulfilled to client, • expectations., • Able to respond effectively to changing customer needs and support service, • expansions, • Excellent verbal and written communication skills, • Ability to interact professionally with domestic and corporate clients., • Proven experience in relevant role., • Knowledge of health & safety regulations in retail., • A relevant bachelor’s or Master’s degree or diploma., • Familiarity with customer satisfaction tracking tools and quality assurance processes.

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  • Charity Box Officer
    Charity Box Officer
    hace 17 días
    £26000–£27500 anual
    Jornada completa
    Stanmore

    Location: London (in the field) + Stanmore Office Hours: Full-time (40 h/w) Salary: £27,500 p/a (depending on experience) About us: Noor Relief Fund (NRF) is a humanitarian aid charity on a mission to break the cycle of poverty. Our mission of change is currently focused on Iraq, Pakistan, Yemen, East Africa and the UK. Our office in London consists of a busy and energetic team who enjoy our friendly environment. NRF concentrates on orphan sponsorship, water aid, food security, medical help, education and long-term projects. We have several campaigns running throughout the year. Job purpose: In this role, you will be responsible for managing the distribution and collection of Charity Boxes, coordinating the collection of donated items, and supporting fundraising events aimed at raising awareness of the Noor Relief Fund's mission. You will work closely with shopkeepers to encourage them to host our Charity Boxes, and represent Noor Relief Fund at various events by managing our stall and engaging with the community to promote our cause. Additionally, you will be responsible for responding to donor inquiries, building positive relationships with supporters, and maintaining accurate records and reports of all activities, donations, and items received. This is an excellent opportunity to become part of a passionate and dynamic team committed to making a meaningful impact. Strong interpersonal and sales skills are essential, along with a genuine enthusiasm for supporting charitable initiatives. Main Responsibilities: Person Specification: It is essential that the post holder shows a good understanding and sympathy with Islamic values and principles as well as commitment to the Noor Relief Fund vision, mission and core values. · Someone who loves to exceed targets and sales with outreach activities; · UK full driving licence (or equivalent) with access to own vehicle; · Excellent English verbal and written communication skills (flexible, clear, concise) and an ability to promote NRF in the community; Other languages advantageous (Arabic) · Excellent planning and project management skills; · Experienced in prioritising workload meet deadlines; · Positive and creative approach to developing new ideas; · Skilled in using Word, Excel, Outlook, etc…; · Skilled networking abilities to create opportunities that may lead to donations; · Ability to work within a busy environment, with no supervision; · Ability to plan and manage own time and workload; · Ability to maintain confidentiality at all times; · A flexible and strategic mindset; · Willingness to undergo a DBS check. How to apply: Send your CV and a cover letter to apply. Job Types: Full-time, Permanent Pay: £27,500.00 per year Licence/Certification: Drivers Licence and Own Car (required) Work Location: On the road

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