72 Best customer service contract Jobs in Luton (May 2026)

Security Officer

20 days ago

$24784 yearly

Luton

Position Title: Corporate Security Officer (Relief / Zero Hours) Reports To: Operations Manager Location: Flexible with travel across client sites Contract Type: Zero Hours (Relief / Bank) About Us CYS Security is not your typical security company. We are building something different. Our vision is to redefine security as a service that creates safe spaces - environments where people feel secure, supported, and able to perform at their best. We combine professional guarding with intelligence, technology, and a deeply human approach grounded in kindness, integrity, and trust. We are growing quickly, but deliberately. Every person we bring into the business matters. Role Purpose This role sits at the frontline of our corporate service delivery. As a Corporate Security Officer within our relief team, you will represent CYS across a portfolio of high-profile corporate environments. You will be deployed flexibly across multiple sites, often at short notice, requiring you to rapidly understand site-specific requirements and deliver a consistent, high-standard service every time. This is not a static guarding role. It requires professionalism, adaptability, and the ability to integrate into different environments without disruption. You are there to maintain safety, protect assets, and contribute to a positive, professional client experience - while embodying our values in every interaction. Key Responsibilities • Customer Excellence, • Deliver a consistently high standard of front-facing security across multiple corporate environments., • Act as a visible and professional presence, creating a safe and welcoming environment for building users and visitors., • Build trust quickly with clients and colleagues, even when working on a site on an occasional basis., • Adapt communication style to suit different client cultures and expectations. Operational Delivery • Carry out security duties including access control, patrols, incident response, and emergency procedures., • Rapidly absorb and apply site-specific assignment instructions and protocols., • Maintain vigilance and situational awareness across unfamiliar environments., • Respond to incidents professionally, escalating where required in line with procedures., • Maintain accurate records of incidents, activities, and observations. Flexibility & Mobility • Work a flexible shift pattern (typically 4 on / 4 off when deployed, but not guaranteed due to zero hours nature)., • Travel between sites across defined geographical area as required., • Be available for short-notice deployments to support operational needs., • Work across different client sites, potentially on a daily or weekly rotation. People & Culture • Represent CYS values of kindness, integrity, and trust in all interactions., • Support colleagues and contribute to a positive working environment across all sites., • Maintain professionalism regardless of environment, pressure, or client expectations. Training & Development • Undertake training across multiple client sites to increase deployment flexibility., • Actively engage in site inductions and continuous learning., • Maintain all required licences and certifications., • Be willing to qualify on additional sites to support business agility. Data & Technology • Use company and client systems for reporting, logging, and communication., • Accurately complete incident reports and digital records., • Engage with evolving technology used to support smarter security delivery. Compliance & Assurance • Ensure full compliance with all SIA licensing requirements and company policies., • Follow all assignment instructions, risk assessments, and health & safety procedures., • Maintain high standards of appearance, conduct, and professionalism at all times., • Support audits, inspections, and quality assurance processes where required. Person Specification Essential • Valid SIA Licence (Door Supervisor or Security Guarding), • Proven experience in corporate security or front-of-house security environments, • Exceptional communication skills - confident, clear, and professional, • Ability to adapt quickly to new environments and expectations, • Strong situational awareness and decision-making ability, • Professional appearance and demeanour, • Willingness and ability to travel across multiple locations, • Flexible availability, including days, nights, and weekends, • Strong reliability and commitment - trusted to represent the business across multiple sites, • Ability to work independently with minimal supervision Behavioural Expectations • Accountability: Takes ownership of performance and delivers consistently high standards regardless of environment, • Adaptability: Adjusts quickly to new sites, teams, and client expectations without disruption, • Professional Judgement: Makes sound decisions in dynamic environments, • Collaboration: Works effectively with different teams and integrates quickly into new settings, • Communication: Builds rapport quickly and communicates clearly at all levels Desirable • Experience working across multiple sites or in relief roles, • Corporate, commercial, or high-end property security experience, • First Aid qualification, • CCTV Licence, • Experience with digital reporting systems, • Knowledge of Central London corporate environments What We Offer • Flexible working aligned to your availability, • Opportunity to work across a range of high-profile corporate environments, • Ongoing training and multi-site development opportunities, • A role within a values-driven business that prioritises people as much as performance, • The opportunity to be part of a growing, ambitious organisation redefining security This is not a standard security role. We are building a team of individuals who can operate at a higher level - people who can step into any environment and represent our business with confidence, professionalism, and care. If you are looking for routine, this probably isn’t the role for you. If you take pride in being trusted to deliver anywhere, anytime - you’ll fit right in

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