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This is an important role for the company as you'll be the go-to point of contact for many of our clients acting as a bridge between meticulous administration and high-energy client success.

Customer Success for what it truly is a strategic driver of growth, retention, and long-term customer value, • Collaborate with global CS leadership to align on programs, frameworks, and best practices, balancing global consistency with local nuance, • Act as the regional voice of the cust

Lead structured QBRs, spend time with customers each month, and work closely with internal product, onboarding, and support teams to ensure customers see tangible value from new releases. Strong SaaS background in Account Management, Customer Success, or Technical Account Management. This is a senio

Account Management, Customer Success, or Client Services, preferably in B2B SaaS and/or Digital Marketing & Ecommerce. Work cross-functionally with Product, Support, and Marketing teams to advocate for customer needs. Segmentify is a Customer Engagement Platform that helps online businesses optimise

We are looking for an addition to our Customer Success team to be a trusted partner to some of the world’s most ambitious advertisers! As a Senior Customer Success Manager at Smartly, you’ll take ownership of our global customers from the first week, give consultative advice, scope and drive lon

Be the first Customer Success Manager in our brand new London office - help to stand up that process for European operations. Onboard new customers to Juicebox and ensure they succeed. Resolve on-going customer issues, acting as true partner for them.

FreedomPay is seeking a proactive and detail-oriented professional to join our Customer Success Support team to work out of our office in Canary Wharf, London! This role is ideal for someone who thrives in a fast-paced, client-facing environment, enjoys solving problems, and communicates effectively

A leading edtech company in Greater London seeks a Customer Success Manager to drive account management and customer engagement results. The role is hybrid, requiring 2-3 days on-site in Shoreditch, and involves significant responsibilities in account expansion and customer experience.

A global learning company in Greater London seeks a Contractual Associate for Customer Service. The role involves addressing varied customer inquiries, collaborating with internal teams, and ensuring exceptional service delivery. Candidates should have a Bachelor's degree and strong customer service

Develop and maintain an internal Champion Network or Centre of Excellence within the customer’s organisation to help foster customer advocacy and facilitate customer testimonials or case studies. We are looking for a Strategic Customer Success Manager (CSM) to help support and grow our largest and

A leading digital marketing platform is seeking a Customer Success Manager to enhance client engagement and retention for a portfolio of prominent brands. The role focuses on managing client relationships, driving revenue growth, and ensuring successful execution of marketing strategies.

As a Customer Success Manager, you will partner with fellow CS professionals at leading global startups to drive value realization and strategic growth. Customer Success or Account Management within a B2B SaaS environment, ideally with a commercial track record. Join a high-growth AI company redefin

A leading AI organization is seeking a Customer Success Manager in EMEA to support beneficial deployments for mission-driven organizations. The ideal candidate has over 5 years in customer-facing roles, a passion for AI and social impact, and strong cross-functional collaboration skills.

Build and execute Joint Success Plans** for every account, anchoring every engagement to the customer's strategic business outcomes and ensuring measurable ROI is documented, tracked, and communicated consistently* Lead Executive Business Reviews at C-suite level, delivering compelling value nar

As a Customer Success Manager at Iru, you will support a portfolio of commercial customers across EMEA, helping them achieve measurable success with our platform. Collaborate cross-functionally to ensure customer success. Success in this role means driving retention and expansion across a high-volum

A SaaS company in the United Kingdom is looking for a Customer Success Lead to manage key customer relationships and help shape the Customer Success function. You will own Tier 1 accounts, driving adoption and expansion while mentoring the Customer Success Managers.

A healthcare technology company in the UK is seeking an experienced Customer Success professional to manage client relationships and drive growth. Join a mission-driven team focused on delivering exceptional customer experiences and expanding the company's reach.

A leading RegTech firm in London seeks ambitious graduates for the Graduate Customer Success role. This position is vital in delivering world-class customer service and solving client queries.

A leading AI solutions provider is seeking a Customer Success Manager to join their EMEA team. The ideal candidate will have over 5 years of experience in customer success, technical fluency in AI concepts, and a passion for social impact work.

A leading home care company in Greater London is seeking a Customer Success Manager to oversee a substantial partner network of around 2,000 listings. Responsibilities include managing relationships, improving customer service processes, and having tough conversations with partners regarding financi

A technology solutions firm in the United Kingdom is seeking a Director – Customer Success to lead enterprise retail accounts and ensure successful technology transformations.

The Customer Success Manager (CSM) is responsible for the day-to-day commercial performance and delivery of Criteo’s retail media partnerships with retailers. Experience in customer success, account management or partnerships within retail media, ad tech or digital advertising. Working closely wit

This is a technical Customer Success role, involving product configuration, data validation, issue diagnosis and close collaboration with Product, Engineering, Sales and AI teams. B2B SaaS Customer Success, Technical Account Management or Solutions Engineering. Opportunity to shape Customer Success

A leading HR technology company in Greater London is seeking a Customer Success Manager to lead a growing team while driving customer engagement and retention. The ideal candidate will have deep knowledge of SaaS products and experience in developing customer success strategies.

As a Senior Customer Success Consultant, you will be a trusted advisor and strategic partner to our key customers. Proven experience as senior/key/strategic customer success consultant or in a similar role within the localization or language tech space. Continuously assess and improve customer succe

The Operations team are responsible for the on‑boarding and implementation of our technology across new customers, as well as ensuring on‑going success once the system is up and running on client sites. This role might suit a second jobber looking to develop the skills they have already acquired

Build the Customer Success function from scratch inc segmentation, success plays, lifecycle strategy and team structure. This is a foundational Customer Success Lead hire. As Customer Success Lead you will own one of the most critical metrics in the business.

We are passionate about our customers so we’re looking for an all‑star Customer Success Manager who is ready to join our growing team. Experience successfully managing customer engagements to completion and customer satisfaction. You will work closely with our Account Executives and Solution

You will be the operational driver of this partnership: aligning internal teams and enterprise stakeholders, navigating a complex global organization, and ensuring successful rollout execution that enables long-term customer success and supports future expansion opportunities. Orchestrate internal a

Years of SaaS Customer Success Experience. Customer Success Manager - Accounting. You'll offer guidance rooted in your financial close experience, helping customers maximize the value of Stacks.

The Sales team works to grow our customer base across all regions by understanding how visual content plays a part for our customers’ businesses—and how our products and services can help them overcome challenges, elevate their message, and achieve their goals. The Customer Success Specialist wi

A leading financial services provider is seeking a Customer Success Manager in London. Ideal candidates will have prior customer-facing experience and excellent communication skills, with an emphasis on customer satisfaction. In this role, you will develop strategic plans for client retention and gr

Customer Success, Account Management, or Client Support roles. Your Role as a Customer Success Manager:. Analyse usage metrics and feedback to optimise customer engagement strategies and increase success rates.

You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. This team will develop and execute data driven processes to deliver world class cus

We are looking for a Senior/Principal Customer Success Manager to join our Customer Experience team. Motivated to drive outcomes for your customers, you see Customer success as your own. Establish relationships with customer stakeholders and executive sponsors to become a strategic and trusted advis

The CSM II will perform hands‑on account management activities as well as collaborate with other team members in coordinating successful customer onboarding, training and ongoing customer relationships to ensure long‑term satisfaction. Renew and grow a set of customer accounts by proactively ant

Doing this enables merchants and customers to capture immense efficiencies, drive better customer experience, reliability and business outcomes. Proven success owning enterprise customer relationships and driving adoption, performance, and growth. This role sits within our Customer Success organizat

Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated, and extremely driven people? If so, you might be our next Customer Success Manager. Customer Success Manager at Insurt

This hybrid role involves working from the office in London or Paris three days a week, contributing to customer success with impactful solutions. A leading B2B data provider in Greater London is seeking a French Speaking Solutions Specialist to collaborate closely with Account Managers and design t

Supporting Laka customers (& potential customers) with general questions about Laka's products & services, their bicycle insurance and new initiatives via web chat and email. You’ll be a key part of our Customer Experience team. Providing a great customer experience is the most important part of o

A leading crypto services company based in Greater London is searching for an experienced Customer Success Manager to enhance customer satisfaction and retention. This role requires 3-5 years of relevant experience in the fintech SaaS space, with a strong focus on customer success metrics.

Configure systems to automatically route "Low Maturity" customers to high‑touch interventions and "High Maturity" customers to automated innovation paths. Years in SaaS Post‑Sales Leadership: Proven experience in Customer Success, Product Adoption, or Digital Account Management, specifically wit

A fast-growing startup in the UK is seeking a Customer Success Team Lead to manage a high-performing team and enhance customer satisfaction. The ideal candidate has a proven background in customer success, possesses strong leadership and communication skills, and is passionate about brands. This rol

A leading EV solutions provider is seeking a Customer Success Manager for Europe to enhance the customer journey from onboarding to value realization. Ideal candidates will have 5+ years in Customer Success within a B2B SaaS environment with a strong grasp of software configuration. The role involve

NiCE is hiring a Senior Customer Success Manager to join our fast-growing, dynamic customer success team! We’re passionate about our work, about our customers, and about the solutions we provide. As Senior Customer Success Manager at NiCE, you guide enterprise customers through Cognigy product imp

Data‑driven approach to customer success, with experience leveraging usage data and success metrics to inform strategies. We’re looking for an experienced and commercially minded Enterprise Customer Success Manager (CSM) to join our growing Customer Experience team. Familiarity with Customer Suc

The role involves leading customer engagement initiatives, managing client relationships, and analyzing customer profiles to enhance product adoption. A global market analysis firm is seeking a proactive Customer Success Manager in London.

This role involves coordinating the entire hire process from order to delivery, ensuring customer satisfaction and liaising with various departments.