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What you’ll be doing: * Delivering expert technical support across hosting, email, and related products * Resolving customer queries quickly and confidently via phone and ticketing systems * Guiding customers through setup, configuration, features, and best practices * Helping cust

Lead structured QBRs, spend time with customers each month, and work closely with internal product, onboarding, and support teams to ensure customers see tangible value from new releases. Strong SaaS background in Account Management, Customer Success, or Technical Account Management. Experience and

Customer Success / Sales Account Director. Collaborate with delivery, customer success, and technical teams to ensure adoption and value realisation. ERP-related account management or customer success sales.

Important - Must be Welsh speakingAn outstanding opportunity to join a leading Management Information System (MIS) provider for schools and local authorities.We are looking for individuals with experience of using school MIS systems in a Welsh education context for example teachers, exams officers,

A leading software provider in the UK is seeking a Success and Services Product Leader to manage and enhance their Customer Success Products portfolio. This hybrid role involves collaborating with various teams to ensure products deliver value to customers quickly while also leading a team of Succes

Must Have:* 5+ years’ experience in a customer facing role* Experience in a Technical Account Management, Customer Success Management, Solution Engineering/Architecture, or Professional Services role* Experience with large enterprise customers in a SaaS revenue model* **Track recor

A technology company in Greater London is seeking an experienced Customer Success Manager to oversee the customer lifecycle and ensure measurable success with their platform.

This role blends client success, account management, and commercial ownership. You have 3+ years of experience in Client Success, Account Management, or Service Delivery within B2B technology, SaaS, or managed services. This is a great opportunity for a commercially minded Client Success or Account

Customer Success Manager page is loaded## Customer Success Managerlocations: United Kingdom: France: London: Amsterdam: Netherlandstime type: Full timeposted on: Posted Todayjob requisition id: R107028About the business Elsevier is a global information and analytics company tha

The Customer Success department is the backbone of everything Forter does, and as Senior Customer Success Manager, you’ll be a key addition to that team. Forter’s technology is on the cutting edge, and as such, the Customer Success team is in an exciting position to show customers how to benefit

Proactively monitor the automated customer onboarding journeys to assist Customer Success Managers in accelerating the time-to-value and reduce friction in the initial implementation process. Internally manage the onboarding, monitoring and maintenance of Elliptic’s small to medium customer base,

Demonstrable experience leading customer success or account management teams in a SaaS environment. Proven ability to hire, mentor, and develop diverse customer success teams. Experience of defining and executing customer success strategies aligned with company goals.

Work with key internal stakeholders to ensure we are meeting the customer expectations and driving customer outcomes. Demonstrated success in managing key customer relationships and driving continuous improvement in a large, complex organisation. Substantial experience in customer success management

Your Role in Action**Drive Customer Success Act as the voice of the customer within the company, providing feedback and insights to foster a culture of customer success Your SkillsExpertise managing accounts in a customer-facing role Experience in the software technology sector Ability to ad

Knowledge of Customer Success innovation, best practices, and ability to leverage internal resources to drive efficiencies across Customer Success processes. Solid customer facing experience from Customer Success or Account Management within either MSP or SaaS environments. You’ll own the customer

As a Customer Success Manager, you’ll have the opportunity to take ownership of our customer success function, work with brilliant colleagues, and make a tangible impact on the future of our platform. Proven record of being in front of customers — building relationships, managing rollouts, and d

A leading AI cybersecurity firm is looking for a Customer Success Manager to manage a portfolio of UK&I clients. The ideal candidate will have strong communication skills, a background in customer success, and a passion for AI and cybersecurity. You will drive customer adoption and satisfaction, ens

A leading communications infrastructure company is looking for a Customer Success Manager who will partner with Account Management. The ideal candidate will have experience in customer success management and strong interpersonal skills. This role involves driving operational performance, providing r

This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals. Experience in customer success. Demonstrated ability to increase customer satisfaction.

Work with the internal Account team and external customer stakeholders to formulate/maintain a Success Plan outlining how Abnormal Security addresses their immediate and future needs (with success metrics). With understanding of customer needs, establish a strategic, trusted advisor relationship at

A leading sustainability platform in the United Kingdom seeks a Customer Success Manager to enhance client relationships and support their climate initiatives. You will drive customer success for high-value clients, using your enterprise SaaS experience to foster retention and growth. Join a mission

A charitable technology organization in London seeks a Customer Success Manager to pioneer customer success strategies and enhance the experience of charity partners and donors. The ideal candidate will have a background in customer-facing roles and excel in a fast-paced environment, with responsibi

We’re looking for a proactive, organised, and customer-focused individual to join our growing team as a Customer Success Manager. Deliver ongoing training and support to existing customers to ensure successful software usage. Previous experience in a customer success, account management, or client

A growing conglomerate is seeking a Customer Success Manager to join their fully remote team. This role focuses on providing excellent customer service and ensuring customer satisfaction. The ideal candidate will have proven experience in customer support, excellent communication skills, and a stron

The ideal candidate has over 5 years of experience in Enterprise customer success, preferably within the Travel sector, and is fluent in both French and English. You will build strong relationships with customers, particularly at the C-suite level, ensuring their strategic goals align with our offer

A proven track record of supporting solution launches and engaging with senior customer stakeholders to ensure ongoing success. Previous experience of working within account team structures, having regular collaboration with other functions (Support, Product, Tech) to drive customer success. Creatin

Responsibilities:*** Manage a portfolio of customer accounts through proactive engagements* Build and maintain strong customer relationships, becoming a trusted partner and consultant* Understand the customer’s goals, initiatives, products, and the value that they realize from AVEVA’s software,

The Customer Success Area Lead will work closely with key sales leaders, CS investment teams, and other collaborators to prevent attrition and drive solutions for our designated customers/accounts. Consistently review Customer Success Scores and other meaningful metrics recommending appropriate opti

Microsoft Customer Success Manager. Microsoft-focused Customer Success, Account Management, or Cloud Adoption role. Commercially aware, with the ability to spot renewal, expansion, and optimisation opportunitiesHighly organised, proactive, and comfortable managing multiple customers.

The Customer Success Manager at TechSee will manage strategic customer relationships, overseeing contracts, SLAs, adoption, and advocacy. Customer Success & Relationship Management. The role involves driving high customer adoption and satisfaction, resolving technical challenges, analyzing customer

We are looking for a Customer Success Manager to help secure the long-term success of our customers by providing support throughout their entire life cycle including deployment, training, and adoption. The Customer Success Team is part of DoorDash's In-Store Business Unit and serves as the heartbeat

The successful Customer Success Manager applicant will have:. Experience in Account Management or Customer Success (B2B SaaS or complex services preferred). Contribute to our Customer Success playbooks, processes and reporting.

As an Enterprise Customer Success Manager at Harvey, you will own value realization for customers, helping to define the future of legal work at top enterprises and leading law firms. Align with customers on adoption rates, measurable value, and positive AI experiences to ensure customer value reali

A management consultancy firm in the UK is seeking a Customer Success Manager to drive improvements in customer experiences across multiple functions. You will lead initiatives to enhance customer satisfaction and retention, leveraging your extensive experience in contact centers. The ideal candidat

Coordinating the successful installation of Teton’s hardware on‑site, working closely with the technical project manager and customer stakeholders (including IT, Estates, and care teams) to deliver a seamless experience. Collaborating with business development teams to run successful QBRs, ident

The ideal candidate will have extensive B2B customer success experience and be passionate about creating transparency in energy transactions. A leading energy technology firm in the United Kingdom is seeking a Customer Success Manager to enhance relationships with their generator community. This rol

Manage customer implementations of Pigment, ensuring that customers understand the platform's value and attain a high level of adoption. Champion Our Customer: We lead with empathy, simplify complexity, and make our customers heroes in their organisations. You have a proven track record of effective

Director – Customer Success (Retail Industry). We are looking for a strategic and relationship-driven leader to oversee enterprise retail accounts, ensuring customer success through technology-enabled transformation. Customer Success & Strategic Account Management.

Years in SaaS: Extensive experience in Customer Success or Professional Services, with at least 5 years leading teams in the Strategic/Enterprise space. Regional Vice President, Customer Success (EMEA & APJ). Enterprise Governance: Design and implement scalable governance, value, enablement and usag

Customer Success Specialist — 12-Month Contract. As an Onboarding Customer Representative you will be in charge of handling the communication, coordination and overall support for customers that acquired an iTero scanner before the clinical training is completed. This support includes educating th

Internally, this individual will partner directly with the Go-to-Market team (Sales, Solution Engineering, and Customer Success) to identify and deliver services to our largest customers. The successful candidate will seek out ambiguous and consistently changing technical challenges and organize the

Proven experience in customer service, account management or customer success role(s). We are seeking a results driven, passionate and experienced Customer Success Manager. Managing the customer services team and providing guidance where needed.

The Customer Success Manager II plays a critical role in ensuring customers successfully adopt and optimize HSI solutions to achieve the highest possible return on investment (ROI). Customer Success, Customer Support, Sales or Account Management. We are looking for a Customer Success Manager II (EME

The ideal candidate has extensive experience in Customer Success or related fields and a passion for technology. A next-generation ecommerce platform is looking for a Regional Manager of Customer Success (EMEA) to lead and grow a high-performing team. Your role will focus on supporting customers in

The Customer Success Manager leads the end-to-end holistic delivery of the overall operational service for our strategic customers, across our internal functions, processes, and people to enable effective and seamless service excellence with customer success at the heart of our culture. Accountable

A high-growth developer tools platform in the UK is seeking a Customer Success Manager to enhance relationships with enterprise accounts in the finance sector.

A global market intelligence firm seeks a Customer Success Manager in London. This role focuses on ensuring a successful customer journey and promoting product adoption.

We’re looking for an experienced Senior Customer Success Manager on the Client Services team, who defines the ‘’farmer’’ mentality – someone who thrives on nurturing deep-rooted relationships and harvesting long-term value from a sophisticated book of business. Customer Success or Accoun