317 Best customer support Jobs in Feltham (February 2026)

2026 Business Apprenticeship

This role is hybrid, based in Weybridge, Surrey. Job Summary: At Royal Caribbean Cruises, we are seeking a motivated and enthusiastic Apprentice to join our UK team on an 18-month paid apprenticeship programme, starting on 1st September 2026. As a Department Apprentice with one of our teams listed below, you will have the unique opportunity to gain hands-on experience and insight into various functions within our organisation, this role is ideal for someone eager to learn and develop a broad skill set in a dynamic and fast-paced environment. As part of this programme, you will gain work experience within one of the following areas: (To be chosen upon application) Brands - Multi Department Brand Management, Commercial Finance, Revenue Management, Marketing, Sales, Public Relations (PR), general business administration and customer services and champion our corporate values. IT Applications Applications, operating systems and data, connected to our IT infrastructure. Marine Procurement Sourcing, purchasing and managing goods and services essential for the operation, maintenance and safety of our ships. At the end of the 18-month placement you will gain a Level 3 Business Administration qualification, and you will have access to a number of support resources to support your personal and professional development. Your journey is our journey! About Us: Royal Caribbean Group is the world's largest cruise line. It couldn't be a more exciting time to join a global business that is blazing a trail in the travel industry right now. At Royal Caribbean Group we never rest on our laurels; we constantly strive to improve our work and be at the forefront of the industry. The work that we do is exciting, challenging, and innovative. We are passionate, we are innovative, and we are unstoppable. Key Responsibilities: As part of this programme, you will assist with routine tasks and special projects. May include but not limited to: • Support Daily Operations • Support the team with administrative tasks, • Assist in scheduling and managing appointments, • Handle enquiries via phone, email and in-person, • ADHOC duties including, greet all visitors, signing visitors in to building • Collaborate with Team Members • Work closely with colleagues and contribute to team goals and projects • Complete Assignments • Follow instructions and complete tasks accurately and within deadlines • Participate in Meetings • Attend and actively participate in meetings, providing input and feedback • Maintain Records • Keep accurate records of work completed and progress made • Adhere to Company Policies • Follow all company policies, procedures, and safety guidelines • Seek and Act on Feedback • Regularly seek feedback from supervisors and mentors and make improvements based on guidance Comprehensive training and guidance on all role responsibilities will be provided as part of the rotational programme. Working Environment: This is an office-based role from our Weybridge Surrey office. Working hours are 9am-5.30pm, Monday to Friday. You will be immersed into a culture of inclusivity, diversity and belongingness. Qualifications / Requirements: • Must be at least 18 years of age, • GCSE or equivalent, for example currently enrolled in or recently completed A level or equivalent programme is desirable however not essential, • A strong interest in learning about various business functions, • Good communication and interpersonal skills, • Understanding how multitask and manage time effectively, • Intermediate knowledge in Microsoft Office Suite (Word, Excel, PowerPoint), • Ability to work well in a team as well as independently, • Willingness to enrol in an 18 Month Level 3 Business Administration Apprenticeship programme and complete end point assessments Please note, as part of the L3 qualification you will gain a broad knowledge of various functional skills such as Maths & English. As well as in on-the-job support. What we have to offer you in return: You have heard about the role, so what can we offer you in return for your commitment and working journey with us? • Comprehensive training and mentorship across multiple departments, • An Opportunity to gain a nationally recognised Level 3 Business Administration qualification supported by Training providers Talent Vista, • Exposure to a wide range of business operations, • Opportunities for professional development and career growth, • A collaborative and supportive work environment, • On your start date you will be provided with a unique welcome pack which will set you up for your 18-month journey, • Competitive Base Salary, travel support and great benefits including ship visits and much more It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, colour, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to any additional questions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees

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