358 Best de customer support Jobs in Feltham (enero 2026)

Employer: Roadx Logistics Limited Job Title: Transport Manager Location: Office 1, Manor House, Court Lane, Iver, SL0 9HL Hours: Full-time, 37.5 hours per week Salary: £46,000 per annum Contract: Permanent Start date: As soon as possible About Roadx Logistics Limited Roadx Logistics Limited is a UK-based logistics provider operating on a 24/7 basis, coordinating road freight movements and distribution activity for commercial and e-commerce clients. As our customer base and transport volumes continue to grow, we are recruiting a Transport Manager to oversee daily transport planning, compliance and service performance. The Role The Transport Manager will be responsible for the efficient and compliant operation of Roadx’s transport activity, including planning vehicle and driver utilisation and coordinating subcontracted capacity where required. The role will support service continuity, customer satisfaction and controlled growth. Key Responsibilities • Plan and optimise daily transport operations, including allocation and utilisation of drivers, vehicles, trailers and subcontracted transport capacity., • Coordinate maintenance planning and vehicle availability to minimise disruption and ensure service continuity., • Ensure compliance with UK transport and safety requirements, including drivers’ hours obligations, licensing, insurance, equipment safety and record keeping., • Liaise with subcontractors, authorised hauliers and logistics partners to arrange collections, loading, onward carriage and delivery of freight., • Monitor bookings and collection/delivery performance, resolving service issues and maintaining high customer service standards., • Review routeing data, traffic reports and operational KPIs to improve efficiency, reduce costs and support performance management., • Implement and maintain transport procedures, compliance checks and contingency plans in line with company and regulatory requirements., • Produce regular operational reports for senior management and contribute to continuous improvement initiatives. Essential Skills and Experience • Proven experience in transport/logistics operations management in the UK., • Strong understanding of transport compliance and operational control (e.g., planning, vehicle scheduling, service delivery monitoring)., • Experience managing fleets and/or coordinating subcontractors and third-party logistics partners., • Strong organisational and problem-solving skills with the ability to work under pressure., • Good IT skills (Microsoft Office and transport/logistics systems)., • Excellent communication and stakeholder management skills. Desirable • Qualification or certification in transport, logistics, supply chain or operations management., • Experience in time-critical logistics, e-commerce delivery operations, or multi-client distribution environments. How to Apply Please email your CV and a short cover letter outlining your relevant experience to our email address

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Yiewsley Food Centre

Business Development Manager

Yiewsley Food Centre is a well-established retail business serving the local community with a wide range of high-quality fresh fruits, groceries, and halal meat products. With a growing and diverse customer base, we are entering an exciting phase of expansion and are looking to strengthen our management team to support continued growth and market development. We are seeking an experienced and motivated Business Development Manager to drive growth, expand market reach, and identify new commercial opportunities for Yiewsley Food Centre. The successful candidate will play a key role in shaping business strategy, improving sales performance, and supporting long-term expansion plans, including new products, partnerships, and potential new outlets. Key Responsibilities • Identify and develop new business opportunities to increase revenue and market presence, • Create and implement effective business development and sales strategies, • Analyse market trends, customer demand, and competitor activity, • Build and maintain strong relationships with suppliers, partners, and key stakeholders, • Support the development of new product lines and services, including culturally relevant offerings, • Work closely with senior management to support growth plans and operational improvements, • Prepare business reports, forecasts, and performance updates, • Proven experience in a Business Development, Sales, or Commercial Management role, • Strong understanding of retail or food-related sectors (desirable), • Excellent communication, negotiation, and relationship-building skills, • Strategic thinker with strong analytical and problem-solving abilities, • Ability to work independently and manage multiple priorities, • Proficient in Microsoft Office and basic business reporting tools, • Knowledge of UK retail compliance and market regulations is an advantage What We Offer • Competitive salary (£35,000 – £40,000 DOE), • Stable full-time role with long-term growth potential, • Opportunity to play a key role in a growing community-focused business, • Supportive and inclusive working environment How to Apply Please send your CV and a brief cover letter outlining your suitability for the role.

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Join our vibrant team as a bartender at Pinnova Teddington, a delightful Pan-Asian restaurant. We are seeking an enthusiastic individual passionate about crafting exceptional drinks and providing fantastic customer service. Key Responsibilities: • Prepare and serve a variety of beverages, ensuring high quality and presentation., • Maintain cleanliness and organization of the bar area., • Assist in restocking and inventory management., • Provide excellent customer service with a friendly and welcoming demeanor., • Collaborate with team members to ensure smooth service. Qualifications: • Previous experience as a bartender is preferred., • Strong communication and interpersonal skills., • Ability to work in a fast-paced environment., • Flexibility to work evenings, weekends, and holidays. If you are eager to share your skills in a dynamic setting and be part of a supportive team, we encourage you to apply.

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Urban Baristas - Hounslow

Barista

hace 11 días

£12.21–£12.71 por hora

Jornada completa

Hounslow

G'day mate! Urban Baristas is an Australian Coffee Company with multiple sites across London, passionate about speciality coffee, roasting and the Aussie brunch culture. We are looking for a passionate barista who absolutely loves making high-quality coffee in a fast-paced environment. Our baristas have excellent product knowledge, attention to detail, efficiency, and cleanliness, and most importantly are friendly, engaging, and fun to be around. Requirements: • As an applicant you’ll have experience in a high-volume coffee environment, serving quality shots and steaming milk with banging latte art., • A positive, confident, and open-minded attitude., • Great communication skills and a proactive approach to problem-solving., • High-volume coffee experience highly regarded., • Customer service experience., • Good organization skills., • Available on weekends. Salary : Based on the national minimum wage. Opportunity for increase based on experience and performance What we offer: • Detailed training and internal progression wherever possible., • Support in growing your coffee knowledge and leadership skills, and the opportunity to develop your hospitality career with a growing company., • Paid meals and drinks on shift + 50% discount on all products. If brewing amazing coffee and providing exemplary customer service gets you excited, get in touch with a bit of information about yourself!

☕ Barista / All-Rounder – Now Hiring We’re looking for an experienced Barista / All-Rounder to join our team! If you’re passionate about great coffee, friendly service, and thrive in a fast-paced café environment — we’d love to hear from you. What we’re looking for Barista experience is essential – you must be confident on the coffee machine and know how to dial in, steam milk, and create consistent, high-quality coffee. Latte art skills required – we take pride in presentation, so you must be able to pour basic latte art (hearts, tulips, rosettas, etc.). Punctual and reliable – showing up on time and ready to work is non-negotiable. Loyal and committed – we’re after someone who wants to grow with the team, not just pick up a few shifts. Friendly, professional, and able to work well in a team. Flexibility to assist with all-round café duties (serving customers, cleaning, food prep, etc.). Your role will include Preparing and serving espresso-based coffees to a high standard. Providing excellent customer service with a smile. Maintaining a clean and organised workspace. Supporting the team with general café operations.

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We are seeking an experienced and energetic General Manager to lead daily operations, drive sales, and deliver exceptional customer experiences in our vibrant, entertainment-led venues. Key Responsibilities • Oversee day-to-day pub operations and ensure high service standards, • Lead, train, and motivate bar, floor, and kitchen teams, • Manage stock, suppliers, scheduling, and compliance, • Deliver excellent customer service and handle guest feedback, • Drive revenue through events, promotions, and strong financial management Requirements • Proven management experience in a busy pub or hospitality venue, • Strong leadership and communication skills, • Solid understanding of budgeting, reporting, and P&L, • Ability to thrive in a fast-paced, customer-focused environment, • Experience with live entertainment venues is an advantage What We Offer • Competitive salary + performance incentives, • Career progression within the Whelan’s group, • Supportive, dynamic work environment

Sales Representative – Face-to-Face Promotions New Year. New Goals. New Opportunity. Location: Slough Start Date: Immediate Training: Full coaching, mentoring & development provided ⸻ About CSS Recruiters A New Year is about growth — and that’s exactly what we stand for. CSS Recruiters is a fast-growing sales and marketing company working with recognised brands across the UK. We specialise in face-to-face customer engagement, helping brands connect with new customers through high-quality, in-person promotions. As we step into a New Year, we’re focused on fresh starts, higher standards, and personal development. Our culture is built around energy, ambition, and progression. Many of our team members join us at the start of their own “New Year, New Me” journey — often with little or no experience — and grow through structured training, real-world skill development, and performance-based opportunities. This is a place where effort is recognised, development is encouraged, and progression is earned. ⸻ The Opportunity If this year is about levelling up, this is where it starts. We’re expanding our Slough-based promotions team and are looking for driven, outgoing individuals who want to make this year count. This role is ideal for people who enjoy working with others and want a position where effort, consistency, and mindset genuinely matter. This is a customer-facing, field-based role where you’ll represent established brands in residential areas and live promotional settings. No two days are the same. The environment is social, fast-paced, and supportive — and your growth is a priority from day one. No previous experience is required. If your New Year goal is to build confidence, learn transferable skills, and increase your earning potential, we provide the full training and ongoing support to get you there. ⸻ What You’ll Be Doing Building new habits, stronger confidence, and real-world skills. - Representing well-known brands in face-to-face promotional environments - Speaking with customers in a confident, friendly, and professional manner - Explaining products and services clearly and accurately - Creating positive first impressions and memorable brand experiences - Working towards individual performance goals with team support - Developing communication, confidence, and people skills on a daily basis This role is well-suited to people who want to stay active, engaged, and challenged — not stuck behind a desk repeating the same routine. ⸻ Training & Development New Year. New skills. Real growth. At CSS Recruiters, training doesn’t stop after your first week — it’s continuous. You’ll receive: - Structured onboarding from experienced trainers - Daily coaching and constructive feedback - Mentorship from team leaders who started in the same role - Skill development in communication, sales, professionalism, and mindset - Clear guidance on how to improve performance and increase earnings Whether you’re starting fresh or rebuilding momentum this year, everything is designed to help you progress from where you are now. ⸻ Earnings Structure Take control of your income this year. This is a performance-based, commission-led role where earnings reflect effort and results. You’ll benefit from: - A clear and structured commission system - Performance-based earning potential - No upper limit on earnings for consistent, motivated performers Full details around earnings expectations and commission structure are explained clearly during the application and interview process, ensuring transparency from the start. This role is ideal for individuals who are motivated by results and want their income to reflect their work ethic — not just hours worked. ⸻ Who This Role Is Ideal For Perfect for those choosing “New Year, New Me” — and meaning it. This opportunity is a strong fit for people who: - Enjoy meeting and speaking with new people daily - Are motivated by personal growth and performance - Want to build confidence and real-life communication skills - Prefer a social, team-driven environment - Are open to coaching, feedback, and self-improvement - Want progression based on effort and results, not time served No formal qualifications are required. What matters most is attitude, reliability, consistency, and a willingness to improve. ⸻ Progression at CSS Recruiters This year isn’t about staying stuck. We believe in internal progression and developing our people. High performers have opportunities to move into: - Team leadership roles - Coaching and training positions - Business development pathways Progression is performance-based, clearly structured, and supported at every stage. ⸻ Why Join CSS Recruiters Start the year strong. - Immediate start available - Full training provided — no experience needed - Supportive, energetic, goal-driven team culture - Performance-based earnings - Genuine progression opportunities If this year is about building confidence, upgrading your skills, and being rewarded for the work you put in, CSS Recruiters offers a powerful starting point for your New Year, New Me journey.

Join our dynamic team as a floor manager at our new chic bar, specialising in cocktails, cicchetti, and pizzas. In this role, you will ensure excellent customer service and manage the dining experience to meet our high standards. Responsibilities: • Provide exceptional service to guests, ensuring satisfaction and addressing any concerns promptly., • Oversee the waiting staff, ensuring they provide attentive service and adhere to company protocols., • Assist with the coordination of table settings and decor to enhance the dining atmosphere., • Support the GM in developing service standards and training new waitstaff., • Monitor inventory levels of dining supplies and place orders as needed. Qualifications: • Experience in a similar role within a high-quality dining environment., • Strong leadership and communication skills to effectively manage and motivate the team., • Customer-focused with a keen eye for detail and a passion for delivering excellent service., • Ability to multitask and handle high-pressure situations with grace.

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Southall Eye & Ear Clinic

IF YOU ARE NOT EXPERIENCED AS OPTICAL ASSISTANT, PLEASE DO NOT APPLY!!! HINDI AND PUNJABI SPEAKING IS MUST!! Job Title: Experienced Optical Assistant We are looking to hire a highly capable and experienced Optical Assistant to join our growing optical practice. Requirements: • Minimum 1 year experience working as an Optical Assistant, • Strong knowledge of the optical industry, including frames and prescription lenses, • Confident in frame styling, fitting, and basic lens understanding, • Sales-oriented mindset with the ability to convert enquiries into sales, • Excellent customer service skills – polite, professional, and approachable, • Sharp-minded, smart, and well-presented individual, • Excellent communication skills, • Fluent in Hindi and Punjabi (mandatory) Key Responsibilities: • Assisting customers with frame selection and lens options, • Delivering outstanding customer service at all times, • Supporting sales targets and practice growth, • Handling day-to-day optical assistant duties confidently, • Building long-term relationships with customers Growth Opportunity: This role is ideal for someone who is ambitious and willing to grow, with the opportunity to progress into a Practice Manager position. What We Offer: • Competitive salary (based on experience), • Long-term career growth

We are looking for an experienced warehouse supervisor to manage and oversee all warehouse activities, ensure efficient processes, and maximize warehouse productivity. The warehouse supervisor's responsibilities include supervising employees, maintaining a Health & Safety environment, coordinating logistical processes, ensuring the quality of goods, and preparing relevant documentation. To be successful as a warehouse supervisor, you should be experienced in optimizing warehousing processes and be an effective team leader. An outstanding warehouse supervisor should be dependable and have excellent organizational and time management skills. Warehouse Supervisor Responsibilities: • Supervising warehouse staff and daily activities, • Managing, evaluating and reporting on warehouse productivity., • Tracking and coordinating the receipt, storage, and timely delivery of goods and materials., • Ordering supplies and maintaining suitable inventory levels., • Checking orders, bills, items/freight received, inventory, and deliveries for accuracy., • Maintain the warehouse premises in tidy and clean order, • Maintaining records, reporting relevant information and preparing any necessary documentation in relation to shipments and freight due to be Inbound/Outbound the warehouse., • Ensuring basic maintenance standards and compliance with health and safety regulations., • Performing a daily inspection of the warehouse grounds., • Coordinating and maintaining fleets and equipment., • Communicating and coordinating with other departments and customers., • ETSF and General storage warehouse stock checks Supervisor Requirements: • Previous experience as a warehouse supervisor or a similar supportive position., • Has a valid Forklift Operator Licence and a minimum of 2 years of Forklift operating experience, • Valid UK Driving Licence – picks ups from LHR of freight back to NGT warehouse if required, • Previous experience working in a Bonded warehouse facility and being familiar and compliant with ETSF procedures, • Working experience and knowledge of Customs procedures for Import/Export, • Strong working knowledge of warehouse operations and supervision., • Time management skills and the ability to delegate, • Excellent leadership and organizational skills., • Strong communication and interpersonal skills., • Proficiency in Microsoft Office and data entry software, preferably in ASM Sequoia software or other relevant Customs software platforms, • Problem-solving skills and a can-do attitude, • Developing positive relationships with colleagues and team members and supporting the UK Head of Operations in attaining the businesses goals, • Establishing and maintaining the trust and support of colleagues, managers and teams, • Maintaining personal hygiene to a standard expected of yourself and your colleague's Corporate Identity- provide a suitable professional image by:, • Obtaining and processing information to enable appropriate decisions to be made, • Ensuring accurate storage and prompt retrieval of information, • Ensuring individuals, teams, colleagues, managers and clients are advised of appropriate information, • Ensuring good verbal and written dialogue with internal and external contacts/users, • Have excellent communicative skills with staff, peers, and Clients, • Telephone skills Miscellaneous Ad-hoc asks: follow instructions from company management for practical assignments. Shift work: this role involves a weekend shift depending on Company's work arrangement. You will be given days off during the week when the weekend shift is needed or paid overtime. Working on Bank holidays is required Flexible Working Hours: due to the nature of the work with international stakeholders, you may be required to adapt to flexible working hours and ensure maximum work efficiency per the business's needs and demands to perform your role successfully. Job Types: Permanent, Full-time Benefits: • Company events, • Company pension, • Employee mentoring programme, • On-site parking, • Private medical insurance, • 8-hour shift, • AM shift 09:00-18:00, • PM shift 12:00 – 21:00, • Overtime, • Nationwide Driving Licence (required), • Forklift Operator Licence (required) Work Location: In person Expected start date: as soon as possible

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NOORANI TRAVEL LIMITED

Business Development Manager

Job Description - The Business Development Manager is responsible for driving the strategic growth of Noorani Travel Ltd by identifying new business opportunities, expanding the client base, and strengthening long-term commercial relationships. - The role requires advanced planning, coordination, and delivery skills to ensure business objectives are achieved while maintaining Noorani Travel Ltd’s superior standards of service delivery and commitment to customer satisfaction. - Develop and implement structured business development strategies aligned with company growth objectives. - Identify and evaluate new markets, customer segments, and service opportunities within the travel sector. - Apply project management principles to plan, monitor, and deliver business growth initiatives within agreed timelines and budgets. - Build, manage, and maintain strong relationships with individual and corporate clients across the UK. - Act as a key point of contact for high-value clients, ensuring service commitments are delivered accurately and professionally. - Negotiate commercial terms and service arrangements in line with company policies and customer needs. - Generate and convert new business leads through referrals, networking, and targeted outreach. - Monitor sales performance, prepare forecasts, and contribute to revenue planning. - Support the development of long-term client relationships to ensure repeat business and referrals. - Work closely with travel agents and operational teams to ensure client requirements are clearly communicated and delivered. - Coordinate multiple projects simultaneously, ensuring efficient resource allocation and service quality. - Support internal process improvements to enhance service delivery and operational efficiency. - Ensure all business development activities comply with relevant UK travel regulations and internal procedures. - Maintain accurate records of client engagements, agreements, and business development activities. - Represent Noorani Travel Ltd professionally at meetings, industry events, and networking functions.

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True Gents Richmond

Senior Barbers – Join Our Team at True Gents Richmond !

We’re looking for experienced and passionate senior barbers to join our friendly, professional team at True Gents . Our shop is known for its great vibes, amazing clients, and welcoming atmosphere — and we’re looking for barbers who can bring skill, confidence, and great energy to match. Requirements: 5+ years of professional barbering experience Fluent in English with strong communication skills Confident and professional in all aspects of barbering and grooming Skilled in modern and classic cuts, fades, beard shaping, hot towel shaves, styling, and other treatments Excellent customer service — able to connect with clients, listen to their needs, and provide top-quality results A team player with a positive attitude and strong work ethic What We Offer: A friendly, supportive environment with great team spirit A steady flow of amazing clients and a great location Opportunities to grow your client base and showcase your talent A shop where your skills and professionalism are valued If you’re a skilled barber who takes pride in your craft and wants to work in a fun, respectful, and busy environment — we’d love to hear from you!

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Silk Road Oasis Limited

Sales account managers

Company Overview: Silk Road Oasis Limited is a UK-registered private company based in East Molesey, Surrey. We operate as a flexible service provider, committed to delivering high-quality, bespoke support to our clients. Our mission is to assist businesses and individuals by offering tailored business services, consultancy, project coordination, and client-focused support. We pride ourselves on being adaptive, responsive, and client-centered, dedicated to understanding each client’s unique needs and delivering solutions that help them succeed. As we look ahead, we are eager to grow our footprint and build long-term partnerships with clients who value trust, reliability, and personalised service. We are now seeking commercially minded Sales account managers to join us, individuals who share our values, enjoy building relationships, and are motivated to drive growth by expanding our client base and delivering value-driven services. Key Responsibilities: Launch, promote, and distribute new products across the assigned territory by coordinating introductions, engaging potential buyers, and ensuring strong initial market visibility to support early adoption and sales performance. Review and analyse sales performance data to assess product demand, identify trends, evaluate effectiveness of sales activities, and recommend improvements to strengthen overall market penetration and revenue growth. Negotiate and manage logistics arrangements with suppliers, distributors, and partners to ensure timely, accurate, and cost-efficient delivery of products while maintaining smooth operational flow. Maintain close relationships with existing customers by providing regular support, addressing enquiries, understanding business needs, and ensuring high service satisfaction to foster loyalty and repeat business. Identify and develop new customer leads by conducting outreach, presenting product offerings, understanding client requirements, and recommending suitable solutions to expand the customer base and strengthen market presence. We Offer: Competitive salary of £53,000–£57,000, reflecting the seniority of the role. Join a flexible, growth-focused company where your contributions make a real impact. Surrey location (East Molesey), ideal for those seeking work–life balance. Supportive and collaborative environment that values flexibility and initiative.

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Job Specification: Senior Credit Control Officer Reports to: [Head of Finance] Team: Financial Solutions / Arrears Management Location: Brentford or Harlow People responsibility: Initially none, but expected to take on leadership responsibilities as the function scales. Role Purpose The Senior Credit Control Officer is responsible for the end-to-end management of arrears, repayment solutions, and debt recovery activities across the Credit Union. The role ensures that members in financial difficulty are treated fairly and ethically while protecting the organisation’s financial position, minimising loan losses, and ensuring compliance with regulatory expectations. This is a senior, analytical, and member-focused role requiring strong judgement, excellent communication skills, and the ability to balance commercial, regulatory, and ethical considerations. Key Responsibilities 1. Arrears Management & Member Engagement • Monitor the loan book daily/weekly to identify emerging arrears and potential high-risk accounts., • Contact members in arrears via phone, email, SMS and written communication to understand circumstances, provide support, and agree appropriate repayment solutions., • Conduct affordability assessments (aligned with FCA and industry standards) to determine realistic repayment plans, forbearance, or restructuring options., • Manage sensitive conversations with members in financial difficulty in a compassionate, ethical, and solutions-oriented manner., • Oversee the process for rescheduled or re-written loans, ensuring consistent application of internal policies. 2. Credit Control Strategy, Policy & Process • Develop, update and embed Credit Control policies, procedures, and workflows in line with regulatory expectations, internal risk appetite, and best practice., • Identify control gaps, improve processes, and introduce new tools and technologies to enhance arrears collection efficiency and member experience., • Ensure all member-facing teams understand basic credit control processes and can provide accurate information to members. 3. External Debt Collection Oversight • Determine when accounts should transition from internal arrears management to external debt collection, based on risk appetite, cost/benefit analysis, and member circumstances., • Act as the primary liaison with third-party Debt Collection Agencies (DCAs), monitoring:, • performance KPIs,, • recovery rates,, • compliance with ethical and regulatory standards,, • value for money., • Review DCA performance data and recommend continuation, escalation, or termination of mandates. 4. Financial Analysis & Loan Loss Provisions • Analyse arrears trends, delinquency migrations, roll rates, and recovery patterns to identify emerging risks., • Provide monthly reporting for management and the Board on arrears, collections performance, and expected credit losses (ECL)., • Work closely with Finance to:, • calculate and validate loan loss provisions,, • understand the impact of write-offs on P&L,, • forecast impairment and recovery levels., • Contribute to stress testing, scenario analysis, and forward-looking risk assessments. 5. Data & Reporting • Maintain accurate and detailed member account notes, arrears records, and repayment agreements., • Produce high-quality management information, including:, • arrears by ageing category,, • new delinquencies vs cures,, • repayment plan performance,, • DCA outcomes,, • provisions and write-offs,, • Consumer Duty-aligned outcomes analysis., • Support quarterly and annual reporting requirements, including materials for the Board, auditors, and potential investors. 6. Risk, Compliance & Conduct • Maintain up-to-date knowledge of regulatory expectations relating to credit control, Consumer Duty, forbearance, fair treatment of customers, and debt collection., • Ensure all arrears and collections activity remains compliant with FCA Handbook, CONC, and internal policies., • Handle member complaints relating to arrears or collections promptly, fairly, and in line with internal complaints procedures., • Demonstrate high standards of integrity, professionalism, and ethical judgement in all member interactions. 7. Team & Leadership (as the function grows) • Support the training, coaching, and development of junior team members., • Help design team structure, performance metrics, and workflow standards for a growing arrears management function., • Provide cover for the Head of Finance or Risk & Compliance Manager as needed on credit-related matters. Person Specification Essential Skills & Experience • Significant experience in credit control, arrears management, or collections within a financial services organisation (bank, credit union, building society, or FCA-regulated lender)., • Strong understanding of ethical and responsible lending practices., • Experience conducting affordability assessments and agreeing repayment solutions., • Strong analytical capability, with the ability to interpret financial and member data to drive decisions., • Excellent communication and negotiation skills, including the ability to manage sensitive conversations., • High proficiency in Excel and core Microsoft applications., • Experience managing relationships with external service providers or debt collectors., • Proven ability to balance commercial objectives with fair customer outcomes. Desirable • Experience working within a credit union or similar mutual financial institution., • Understanding of IFRS 9 impairment principles (or willingness to learn)., • Experience building or improving credit control processes or systems., • Experience in team leadership or mentoring. Qualifications Essential • A finance-related qualification or equivalent relevant industry experience. Desirable • Additional credit management, financial analysis, or regulatory qualifications (e.g., CICM, CeMAP, or similar). Conduct Rules (FCA) You must: • Act with integrity., • Act with due skill, care and diligence., • Be open and cooperative with the FCA, PRA, and other regulators. Values & Behaviours • Ethical, member-focused and compassionate., • Highly organised and reliable., • Analytical and commercially aware., • Calm under pressure, able to manage complex or sensitive cases., • Collaborative team player who contributes to a strong risk culture.

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