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When you join Amazon as an Area Manager, you’ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team’s approach to drive productivity, you’ll also work closely with your colleagues to address challenges, which means no two days will be the same. Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Area Manager, you’ll make sure your department is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity. Key job responsibilities • Create, oversee, and drive a culture of safety and wellbeing., • Analyze and implement changes to keep quality and productivity at a consistently high level., • Oversee projects to streamline processes, optimize productivity and increase quality of service for customers within your area of responsibility., • Analyze shift performance against relevant business objectives, and put in place actions to improve our operational excellence., • Work collaboratively with management-level colleagues to standardize shift practices. A day in the life You’ll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You’ll also be a role model and mentor to new managers. Being a key part of the operations team involves working with colleagues in other teams and external partners to make sure we stay on track to meet our customer demands and targets. This will involve analysing data and performance metrics with leaders in your business area, as well as discussing the operational pros and cons of technical improvements with engineers. About the team Customer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably. The CF team are the first people in the chain that helps customers get products at the speed we’re known for. We’re based in Fulfilment Centres, which are at the heart of Amazon’s fast-paced Operations network. Our centres are sometimes referred to as the ‘First Mile’ because it’s where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock. Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyse data to help everyone across the business make smart decisions. • Experience in managing and developing teams, • Experience engaging, verbally and in writing, with internal and external stakeholders to convey complex ideas in a clear, concise manner, • Experience in data analysis and extracting insights to make data-backed business decisions, • Experience in English-language communication skills, both written and verbal, • Experience leading large teams, with demonstrable ability to hire, develop, and manage high-performing technical teams, • Bachelor's degree or equivalent, or experience in operations management, • Experience with Lean or Six Sigma analytical techniques, • Knowledge of supply chain management concepts - forecasting, planning, sourcing, optimization and logistics or equivalent Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (_) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit _ for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Area Manager, you’ll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity. Key job responsibilities • Create, oversee, and drive a culture of safety and wellbeing, • Analyse and implement changes to keep quality and productivity at a consistently high level, • Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility, • Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence, • Work collaboratively with management-level colleagues to standardise shift practices A day in the life You’ll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You’ll also be a role model and mentor to new managers. About the team Customer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably. The CF team are the first people in the chain that helps customers get products at the speed we’re known for. We’re based in Fulfilment Centres, which are at the heart of Amazon’s fast-paced Operations network. Our centres are sometimes referred to as the ‘First Mile’ because it’s where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock. Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyse data to help everyone across the business make smart decisions • Experience in people management, • Experience communicating with a wide range of stakeholders, including colleagues and leadership, • Experience in English-language communication skills, both written and verbal, • Bachelor's degree, or experience using data to influence business decisions, • Knowledge of Six Sigma tools and Lean techniques, • Experience within a distribution center, logistics, or manufacturing environment, • Experience with Microsoft Office including Outlook, Word, and Excel Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (_) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit _ for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

What’s in it for you: • A great starting salary of £22,527 rising to £26,738 after completion of the apprenticeship. Plus, an uncapped commission scheme., • An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months), • Huge discounts off your Mobile and Broadband packages, starting at £10 a month, • Huge discounts off other tech such as Smart watches, speakers, tv’s, gaming consoles and subscriptions, • Discount codes to give out to friends and family, • Support to carve your own career path. We’re passionate about helping our people grow the career they want, • Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, • Online GP: Access to a private GP 24/7 for you and your immediate family At EE, we believe every customer interaction should be a positive experience. You’ll speak with customers over the phone, getting to know what matters most to them, building strong relationships, and recommending the right EE products and services to suit their needs. You’ll use your energy and ambition to thrive and meet goals, and grow your skills along the way. From the latest mobile tech and broadband, and smart home solutions, every conversation is a chance to make a real impact and grow your confidence. As part of your apprenticeship, you’ll complete a 15-month NVQ Level 2 in Customer Service. We’ll support you every step of the way – including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role. You don’t need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We’ll give you all the training you need and we’re passionate about helping you kick start your career. At EE, you’re part of something bigger. You’ll make friends, learn new skills, and build confidence every day. We’re proud to be inclusive and welcome people from all backgrounds – because everyone belongs here. Ready to make your mark? Apply now and let’s start building your future.

• On-target earnings up to £40,200, • Comprising a base salary of £34,000, • An uncapped monthly bonus scheme with average additional earnings of £6,200 per year., • 5 days a week, • Earn extra with our refer a friend scheme – T&C’s Apply Here at Halfords, we’re looking for a skilled Vehicle Technician / MOT Tester to join our team. If you’re an experienced mechanic with a passion for delivering excellent customer experience and keeping vehicles safe on the road, we want to hear from you. As a Vehicle Technician / MOT Tester, you’ll carry out MOT tests to DVSA standards and complete a wide range of vehicle maintenance and repair work. From advanced diagnostics & repairs to routine services, you’ll ensure every job is done to the highest standard. Drive your career forward at Halfords, the UK’s largest Automotive service, maintenance and repair business, offering excellent training & development opportunities, a wide range of benefits and an uncapped bonus scheme. Benefits Include: • 5.6 weeks’ annual leave, • Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores, • Discounts on everything from groceries, shopping, insurance, days out, restaurants and more, • Family & Friends Discount Events, • Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme, • Financial planning support via Wagestream - access up to 30% of your salary in advance, • GP Access, 364 days a year, 24 hours a day, • Join the Share save scheme with a 20% discount on shares, • Health Cash Plan – to access wellbeing services and claim back healthcare costs, • Pension Scheme & Life Assurance You will be given every opportunity to progress your career at Halfords. Access to hybrid training and IMI approved continuous development will be fully supported. Skills and experience • Level 3 qualified in Light Vehicle Maintenance & Repair (or equivalent qualification or experience), • Valid MOT Testing Licence, • Must have a full drivers licence with no more than 9 points Why Halfords? National Tyres and Autocare is part of the Halfords family. We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest Automotive service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move. Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

Rewards and Benefits on Offer; \n\n • Stable growing organisation.\n, • Immediate start available\n, • Dayshift\n, • Early Friday finish\n, • The opportunity to work with a well-established and rapidly growing North East manufacturing company.\n, • Career development and progression opportunities.\n\n MTrec’s New Opportunity; \n MTrec Technical are proudly representing our prestigious manufacturing client, based near Chester-le-Street, with their plans for growth and expansion, by recruiting a Mechanical Design Engineer to join their team. You will be joining a fast-paced, dynamic company, with an excellent team-based culture and huge opportunities to progress your career. Our client is a well-established player in their specialist sector in the North East and supplies its quality products and services nationally. You will be joining an exciting and rapidly expanding business, where you will enjoy a varied working environment, a great team culture and an excellent new career move. \n The Job You’ll Do; \n\n • Respond to customer enquiries, review applications, develop technical specifications\n, • Specify catalogue parts, optimise bespoke product configurations\n, • Create 2D CAD drawings and 3D CAD models, maintain design files and drawing registers\n, • Liaise with internal stakeholders to ensure design suitability\n, • Utilise computer-based tools (e.g. Finite Element Analysis) to develop part designs\n, • Perform physical testing (e.g. load deflection, leak testing) to validate part performance\n, • Performing engineering calculations, application review and product specification\n, • Develop customer relationships, support Sales, develop product range and performance\n, • Perform technical investigations and provide support to internal and external Customers\n\n About You; \n\n • HNC, HND or Bachelor’s degree or equivalent in Mechanical Engineering or similar (preferred).\n, • Strong interpersonal skills, comfortable with internal stakeholder and Customer liaison\n, • Experience with Autodesk Inventor & AutoCAD (preferred)\n, • Experience with metal-based manufacturing processes (preferred)\n, • Experience with Finite Element Analysis (FEA)\n, • Excellent communication skills at all levels\n, • Able to work well in a small engineering team\n

Lift Service EngineerNewcastleSalary: Up to £48,000Are you a Lift Service Engineer looking to take the next step in your career?If the answer is Yes, please read on....We are a well-known and established Lift Service, Installation and Repair company. Due to our ever-growing lift service portfolio, we are looking for a Lift Service Engineer to cover Newcastle.Key Responsibilities of the successful Lift Service Engineer:Management of your own lift service route inNewcastleAttend lift breakdowns and undertake planned servicing and maintenance work.Providing Service and PPM work at customer sitesProvide technical support and advice to customers andmaximise the first-time fix rateMaintain a professional image at all times as youre a company ambassador on siteTravelling throughout the coverage areaKey requirements of the successful Lift Service Engineer:NVQ Level 3 qualified in Lift Engineering2 years of experience in a Lift Service / Maintenance Engineer positionRelevant qualifications for the position, e.g. J ModulesProficient with fault finding, diagnosis and repair on either/both Passenger and Goods liftsSelf-motivated, reliable, and organisedFull UK driving licence and prepared to travel with the roleIf you are interested in this Lift Service Engineer opportunity, please use the application linkindothTPBN1_UKTJ

Location: Washington, North East Hours of Work: 40 hours per week Salary: Competitive + Bonus SchemeJoin our team! We have an exciting opportunity for a Technical Sales Manager to join our friendly and hardworking team at our Washington branch. You will be responsible for the growth and maintenance of branch sales in the merchant, local developer & self-build markets as well as producing estimates and offering support to the wider region. We are looking for an individual with natural ability to build a rapport and communicate with customers, providing them with technical knowledge and experience to drive opportunities across our market sector.About us Since 1967, Crendon Timber Engineering has been at the forefront of our industry. With more than 12 sites across the UK and continuing to expand we manufacture high quality Timber Frame, Roof Trusses, Posi-Joists, and a wide range of engineered timber solutions. Were dedicated to supporting our customers, growing our team and giving back to local communities through charity partnershipsYour responsibilities will include but not limited to: Liaise with customers both in person and over the phone to forge strong relationships, delivering high levels of customer service. Organise site and customer visits to generate enquiries, obtain information and support our customers. There will be an expectation to be out of the office on average 2 days per week, the remainder will be office based offering quotations and negotiating orders Interpret customer requirements, providing efficient and professional estimates whilst ensuring cost effectiveness in line with KPIs. Deliver high levels of customer service, advising product availability, delivery dates, transport schedules and product lead times promptly and accurately Proactively chase sales leads and opportunities in line with sales ledgers and KPIs.Skills required but not limited to: Confident written, verbal and interpersonal communication skills required to liaise with colleagues and customers. Good account management skills with both existing customers and development of new opportunities. Full and clean driving license and willing to travel. Able to work as part of a team in an open office environment but also be self-motivated to meet deadlines. Passionate about exceeding customer expectations and providing excellent customer service. Good understanding of I.T (use of Microsoft Office 365 suite). MiTek PAMIR experience preferably. Experience is preferred; however, development Junior and training roles will be considered.What do we offer? We work hard to continuously improve our reward package, taking into consideration the view of every single employee to make sure we remain an industry leader.Some of the highlights of the fantastic benefits and rewards you can expect include: Competitive bonus scheme Comprehensive training opportunities potential to progress within our organization Employee referral scheme (£250 reward) Retail discounts cashback on major retailers Employee Assistance Programme (EAP) Long service awards additional leave & up to one months salary Health & wellbeing incentives Purchase annual leave scheme Cycle to work scheme Annual summer event to celebrate our anniversary Free eye testsAt Crendon, we are committed to building an inclusive and diverse workforce where everyone feels supported. We believe that a diverse workforce brings a broader range of experiences, ideas and perspectives which helps us grow stronger as an organisation. Our goal is to create a welcoming environment that encourages individuals from all backgrounds to apply and thrive within our team. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.TPBN1_UKTJ

About the role…We are excited to be recruiting for a MOT Motor Vehicle Technician. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups.As a a MOT Motor Vehicle Technician, you will be responsible for the MOT testing, service, repair and maintenance work for our customers' vehicles, readying them for the road ahead.Representing a variety of manufacturers and carrying out work on a diverse range of vehicles and models, you will take great pride in your work, taking complete ownership of your customers and completing your jobs to the highest standard.We are looking for candidates who would be willing to train within the Manufacturer Franchise and have the desire and ambition to progress onto Senior and Master Technician status. Not only do we offer motoring for life, at Stoneacre, we offer a career for life.We genuinely believe that Stoneacre Motor Group is leading the way in EV training, and we are excited to share our knowledge and expertise with you.You will be working in an industry-leading workshop boasting state of the art facilities. Through both in house and manufacturer training, you will be given full support and development enabling you to reach your full potential, and elevate your career in EV Technology, all whilst contributing towards making Stoneacre the Number One Motor Group.Salary up to £45,000 OTE a yearDo we have your interest…?Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you?A flexible approach to working patterns - Choose your own hours! We are happy to discuss all flexible working options to help you achieve the work life balance that suits youIndustry leading competitive salaryIndustry leading top level bonusesDedicated manufacturer trainingFast track to EV Level 4Minimum 30 days holiday increasing to 34 days (pro rata basis)Industry leading career progression opportunitiesContributory workplace pension schemeUniform providedLong service rewardCustomer introduced rewardEmployee discountsAccess to discounts on retailers, restaurants, holidays and much moreWellness programmeFree parkingAn average day as a MOT Motor Vehicle Technician …Reporting to the Service Manager, being responsible for meeting both franchise, and company standards in a service environment.Undertake maintenance, service and repair activities on motor vehicles of all types.Working to the highest level within scheduled times to meet company, franchise and manufacturers' standards.Repairing vehicles, testing vehicles and diagnosing faults.Replacing components, parts, lubricants and consumables whilst maintaining records and providing quality write-ups for the customer and manufacturer.Keeping your work area clean, tidy, organised and free from hazards according to current Health & Safety standards and regulations.Advising and reporting on vehicle faults, servicing requirements including future servicing/repair requirements through the Vehicle Health Check and Video processAbout you…We consider candidates from all backgrounds who have experience working in the Automotive sector within a technical roleAs a minimum, you will be qualified to Level 2 NVQ, or equivalent, in Vehicle Maintenance and Repair and hold an MOT Testers LicenceYou will have fantastic communication skills and thrive working in a challenging yet rewarding environmentYou will have the ability to work well under pressure - It will be your technical ability that will help you overcome any challenge that is thrown your way.An Electric and Hybrid vehicle qualification or certification would be advantageous but not essential as full training will be providedHold a full UK driving licenceWe want you to love what you do - The rest will come naturally.“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves."TPBN1_UKTJ

Are you customer-focused and target driven? Do you have a passion for design? Are you looking for uncapped commissions?If this sounds like you, this is an exciting opportunity to join Everest as a Conservatory Sales Specialist – a trusted household name in Home Improvements! We value innovation, communication, ownership, and collaborative networking, and we're looking for driven individuals who share our passion and want to contribute to our continued success.What we can offer as a Self-Employed Conservatory Field Sales Consultant:Benefit from exceptional earning potential with unlimited commission opportunities based on your performance.Earn fantastic rewards and incentives for hitting targets, including the chance to enjoy luxury holidays and experiences!Flexible working hours.Receive comprehensive training from day one, including an in-depth initial course and continuous support to help you succeed.What you will be doing as a Conservatory Specialist Sales Consultant:Attending appointments in customers homes to discus their needs, take measurements and present tailored design solutions.To be successful as a Conservatory Specialist Sales Consultant, you will need experience within CAD to create accurate designs and proposals for clients.You will rapidly gain in-depth knowledge of our comprehensive range of double-glazing products, especially our full selection of conservatories.If you're in sales and want to be well rewarded for your effort, or are someone looking for a career change, apply today.Due to the nature of the work a basic DBS will need to be completed if successful at interview.Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Companys value of Succeed Together we are committed to Equality, Diversity and Inclusion. We recruit the best person for the job regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.TPBN1_UKTJ

Dual Fuel Smart Meter Engineer Are you a qualified Dual Fuel Smart Meter Engineer?Do you want to work for a supplier directly with uncapped earnings?If so, we have an opportunity for you to join the Energy supplier of the year 2025, as part of Utilitas award-winning Field services team as a Dual Fuel Smart Meter Engineer.We offer £38,993 as a base salary with an additional £330 per week for being on call (average 1 in 5 weeks).Giving you a potential OTE of £42,293 per annum.Earnings, however, do not stop there! Our industry leading Meter installation bonus will allow you to earn £25 per meter or £50 for a dual once youve Completed a minimum of 4 installs per day.Not to mention the enhanced overtime for Sunday work, so the earnings are truly unlimited.What else can we offer you?Flexibility of working25 days Annual Leave per year, plus Bank holidaysHealth Care SchemeMental Wellbeing support24/7 GP and counselling servicesWin tickets to events at Utilita sponsored arenas and football matchesPaid Volunteering Day each yearGenerous pension schemeWhat do we need from you?Smart Metering qualifications CCN1/ CMA1 and MET 1 (Or equivalent)12 months experience as a Smart Meter EngineerIn date UK Driving licence.Why apply to Utilita?As a Dual Fuel Smart Meter Engineer, you will be the face of the business installing smart meters in domestic properties; whilst championing our customer first mindset to preserve our industry leading Customer Experience.We have 4 core reasons why we are confident we are the employer for you:Workplace - For the fourth year in a row, Utilita has been recognised as one of UKs Top 50 best workplaces and we are delighted this has continued in 2025. A badge of honor, of course, but we never settle. Were more than a workplace; were a place where everyone can thrive and grow personally and professionally.Training - You will start at our award-winning training academy in Warrington, where you will receive a first-class induction, followed by mentoring, where you develop your knowledge and adapt to the Utilita way.Worklife balance We schedule an average of 4 jobs per day with an average travel time to each job of 35 minutes across the UK. We target to have your jobs planned out at least 10 weeks in advance so you can effectively plan your life outside of work and take additional work should you wish.Inclusion We strive to ensure that even with most of your day as a lone worker, we ensure you feel included and part of the wider utilita family. Whether it's a friendly check in with your manager, technical support with commissioning or someone to talk to and share how your day has been. We have someone there for you.About usFounded in 2003, Utilita Energy was created to challenge the Big 6 energy suppliers by empowering everyone with a fair and flexible service thats good for the pocket and planet.Since then, weve made it our mission to put fairness first supporting those who need it most and treating everyone equally by listening to what our customers and staff need. Plus, as the first supplier to kick start Britains smart meter revolution, our belief in smart technology means that were always evolving and looking for ways to improve our services through innovation.Utilita are also striving for sustainability, having committed to an ambitious target to become a Net Zero business by 2030, well continue to drive transformational changes while educating everyone that we can all have a big impact by making small changes.Our core values are powerful, yet simple: Fairness, Smart and Sustainability!Our employees, just like our customers come from all walks of life, and were fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.The Luxion Group comprises of the following companies Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.#LI-TW1TPBN1_UKTJ

Who We Are: Inspired by a shared love of fashion, sneakers and the surrounding culture, END. was founded in Newcastle upon Tyne back in 2005. Our first UK store brought together a curated mix of celebrated designers and emerging brands, many of which were previously hard to find outside of London. From day one, we’ve nurtured a community of like-minded individuals united by a love for this ever-evolving culture.Today, END. serves over 2 million customers worldwide through a seamless blend of online and physical retail. Our industry-leading stores in Newcastle, Glasgow, Manchester, London, and Milan reflect our commitment to innovation, influence, and inspiration. We offer a carefully curated selection of menswear, womenswear, sneakers, homeware, and lifestyle products to a global audience.At the heart of END. is our customer and it’s our people and culture that make the difference. With over 600 employees across our HQ, offices, and retail locations, our customer-first mindset continues to guide everything we do.The Role:As Dynamics 365 F&O Platform Engineer, you will own the reliability, performance, security, and lifecycle management of our Dynamics 365 Finance & Operations environment, acting as the technical bridge between the D365 functional/business teams and the underlying Azure infrastructure.You will be responsible for environment management, deployment governance, platform monitoring, release management, and integration health across F&O and connected systems, ensuring the platform is stable, secure, resilient, and ready to support the business.Here’s a breakdown of what you’ll be doing: Manage D365 F&O environments through Lifecycle Services (LCS) — sandbox refreshes, environment provisioning, and configurationOwn environment upgrades and quality updates, ensuring platform releases are tested and applied without disrupting business operationsBuild and maintain CI/CD pipelines using Git (replacing Team Foundation Version Control) for F&O, including X++ build automation and package deploymentAutomate solution/package deployments across environmentsManage source control, branching, versioning, and release processesMonitor and troubleshoot F&O performance issues, including batch jobs, SQL/Azure SQL performance, and overall environment healthDevelop proactive monitoring, alerting, and operational documentation, driving continuous improvement through automationManage data integrations between F&O and downstream systems (e.g. Shopify Plus, Patchworks, or equivalent middleware)Manage D365 environment refreshes and data movementOwn and manage storage reduction across the D365 environment estateSupport month-end/quarter-end processing windows and coordinate planned maintenanceOwn access governance and security roles within F&OAct as escalation point for P1/P2 incidents affecting finance/operations systemsDrive improvements to developer environments, using Power Platform Admin Center (PPAC) Dev Boxes in place of traditional VMsMaintain clear documentation of environment configuration, releases, and incident resolutionsContribute to a positive team environment and a consistently high standard of serviceWho we’re looking for: Hands-on experience administering D365 F&O via Lifecycle Services (environment management, deployments, hotfix/package application)Working knowledge of X++ and the F&O build pipeline (Azure DevOps, Git-based repositories)Experience managing source control, branching strategies, and release processes using GitFamiliarity with Microsoft Dev Box / Power Platform Admin Center (PPAC) for developer environment provisioningStrong Azure fundamentals — Azure SQL, storage, networking, Azure Monitor, and Log AnalyticsExperience with storage management and cost/storage reduction initiatives within Azure/D365 environmentsExperience with F&O data integration patterns (OData, DIXF, or middleware such as Patchworks/Logic Apps)Incident management and on-call experience in a live ERP environmentUnderstanding of finance/operations business processes, sufficient to triage functional vs technical issuesStrong communication skills, able to work with both technical and business stakeholdersDesirable:Prior Shopify Plus or retail/ecommerce integration experienceMicrosoft certifications (MB-500, MB-700, or Azure equivalents)Experience with Azure Monitor, Log Analytics, or Application InsightsExperience with Infrastructure as Code (Bicep or Terraform) is advantageousBesides a competitive salary and an engaging and inclusive work place we can offer you:30 days holiday (including bank holidays)Flexible working40 Hours per week - Monday to FridayHoliday trading (Buy or sell 3 days)Your birthday offAccess to Employee Assistance ProgrammeHealthcare Cashback PlanMoments that matter gifts (Weddings and Babies)A pension that both you and the company contribute toGenerous staff discountOpportunities for professional development and career progressionAnd so much more….We know that great talent comes in many forms. So even if you don’t meet every single criteria, we would still love to hear from you. If you’re passionate, driven, and believe you can contribute to our future success, we encourage you to apply.Please note: Employment is conditional upon having the legal right to work in the UK for the role offered.Full-Time

When you join Amazon as an Area Manager, you’ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team’s approach to drive productivity, you’ll also work closely with your colleagues to address challenges, which means no two days will be the same.Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Area Manager, you’ll make sure your department is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity. Key job responsibilities- Create, oversee, and drive a culture of safety and wellbeing. - Analyze and implement changes to keep quality and productivity at a consistently high level.- Oversee projects to streamline processes, optimize productivity and increase quality of service for customers within your area of responsibility.- Analyze shift performance against relevant business objectives, and put in place actions to improve our operational excellence. - Work collaboratively with management-level colleagues to standardize shift practices. A day in the lifeYou’ll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You’ll also be a role model and mentor to new managers. Being a key part of the operations team involves working with colleagues in other teams and external partners to make sure we stay on track to meet our customer demands and targets. This will involve analysing data and performance metrics with leaders in your business area, as well as discussing the operational pros and cons of technical improvements with engineers.About the teamCustomer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably.The CF team are the first people in the chain that helps customers get products at the speed we’re known for. We’re based in Fulfilment Centres, which are at the heart of Amazon’s fast-paced Operations network. Our centres are sometimes referred to as the ‘First Mile’ because it’s where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock.Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyse data to help everyone across the business make smart decisions.Basic qualifications- Experience in managing and developing teams- Experience engaging, verbally and in writing, with internal and external stakeholders to convey complex ideas in a clear, concise manner- Experience in data analysis and extracting insights to make data-backed business decisions- Experience in English-language communication skills, both written and verbal- Experience leading large teams, with demonstrable ability to hire, develop, and manage high-performing technical teams- Bachelor's degree or equivalent, or experience in operations managementPreferred qualification - Experience with Lean or Six Sigma analytical techniques- Knowledge of supply chain management concepts - forecasting, planning, sourcing, optimization and logistics or equivalentAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.Job DescriptionTechnical Sales ConsultantThe Technical Sales Consultant engages prospective clients throughout the sales lifecycle providing consultative solution expertise to determine optimum alignment and earn their business. As an individual contributor in a customer facing role, we are looking for a pioneering, meticulous subject matter expert who can pair business acumen with solution mastery to drive measurable results in a fast-paced, demanding environment. The ideal candidate brings a blend of demonstrable, hands-on proficiency across the payments industry and solutions balanced with tenacious customer advocacy, all of which will be required to meet the expectations of a high-profile team. Core functionsGather solution requirements during the sales engagement facilitating mutual agreement and alignmentCreate and deliver technical sales presentations both onsite at new and prospective partner locations as well remotely.Stay abreast of internal product solution roadmaps in order to communicate future vision to new and prospective partners.Maintain competitive technical and business market knowledgeTechnical and Professional RequirementsPayment Industry KnowledgeSignificant knowledge of the card acceptance industry and the broader payment ecosystem, including but not limited to:roles and responsibilities of acquirers, issuers, payment schemes, processors, vendors, and gateways,card‑present and card‑not‑present transaction flows,authorization and settlement models, transaction lifecycle,industry‑specific use cases (attended/unattended, e-commerce, retail, hospitality, AFD, EVC, transit, CIT/MIT, etc.),familiarity with payment methods, digital wallets, APM/LPM,working knowledge of EMV and contactless technologies,familiarity with card scheme specific regulations and requirements,familiarity with PCI DSS requirements and payment security principles,practical knowledge of cryptography as applied in payment systems,understanding of networking fundamentals and communication protocols, including TCP/IP, DNS, routing, NAT, VLANs, firewalls, VPNs, IPSec, TLS.Consulting and Delivery Skillsability to advise customers on selecting appropriate payment solutions aligned with their business models and technical environments,presales support, including analysis of customer technical requirements, payment solution architecture design, participation in RFP/RFI processes and technical demos,implementation and post‑sales support, including support of technical integrations, troubleshooting and issue escalation, collaboration with product, development, and operations teams.Other RequirementsGood spoken and written English skillsparticipation in technical discussions with customers, partners, and product teamspreparation of technical documentation and presales materialsinvolvement in international implementation projects, technical workshops, RFIs, and RFPsability to translate complex technical concepts into clear, business language and vice versa.Personal Competenciesability to take responsibility and accountability for decisions, actions, and outcomes,analytical skills with the ability to plan, organize, and prioritize work to meet deadlines,ability to work in a structured, efficient, and accurate manner,resilience under pressure; proactive approach and willingness to take initiative in problem solving,ability to respond quickly and positively to change,team‑oriented mindset with interpersonal skills and the ability to communicate openly and directly,experience working in multicultural and matrix‑driven environments,experience in maintaining effective customer and vendor relationships,willingness to learn, take ownership, and embrace new challenges.What will set you apartability to simplify the complexcritical thinking in addition to pattern identification and the ability to consider different perspectives and possibilitiesquickly grasp emerging technology, products, and solutionsbias for urgency, automation, and data validated outcomesexcels within highly matrixed environment amongst competing stakeholdersLocation expectations This role requires working from a U.S. Bank location three (3) or more days per week. AccessibilityWe are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support. Total RewardsU.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.We offer a market-competitive compensation package that includes:Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.Employee recognition programs that celebrate achievements and milestones for all.We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.Closing DatePosting may be closed earlier due to high volume of applicants.We aim to provide timely updates throughout the process and encourage early applications to ensure consideration. Job SummaryJob number: 2026-0021553Date posted : 2026-08-11Profession: Sales & Relationship ManagementEmployment type: Full time

CRM EXECUTIVE Location: Newcastle COE - NE12 8BUFull-timeCompetitive SalaryWorking Hours: 40 hours per week, Mon-Fri, 9am – 6pm, hybrid working, early finish FridaysHolidays: 21 days plus bank holidays increases to 23 days plus bank holidays after 1 years’ serviceWe are seeking to hire an experienced, hands-on, CRM Executive to assist in developing and improving Verisure’s communications with our customers. As a CRM Executive, reporting to the Customer Experience Manager, you will work proactively and strategically on all customer communications. You will be an integral part of the Customer Marketing team, defining multi-channel journeys, streamlining operations and coordinating communication across target audiences. The ideal candidate will have a proven track record of creating email journeys, creating templates and achieving business goals.Responsibilities:Create and manage a communication strategyDevelop and implement customer communication journeysDesign email templates and calls-to-action (CTAs)Monitor and evaluate the success of email campaigns against key business KPIsSegment our portfolio based on customer behaviour and engagementAnalyse email data to gain insights and make data-driven decisionsRecommend improvements to optimise email campaign performanceDevelop and maintain documentation and road maps for email processes, A/B tests, and promotionsEmail Marketing Manager Qualifications BA/BS or equivalent working experiencePast experience with CRM email communications to an existing customer baseExperience with email automation toolsSense of ownership and pride in your performance and its impact on company’s successCritical thinker and problem-solving skillsGood time-management skillsGreat interpersonal and communication skillsBenefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:Enjoy your birthday off as a special treat.Satisfy your cravings at our onsite coffee shop and our canteenStay active with discounted gym and health club memberships.Access private healthcare with BUPA and MediCash cash plan.Unlock a world of freebies and discounts with PerkBox.Earn cash rewards through our employee referral program.Enhanced maternity and paternity scheme.Enjoy discounts on our alarm systems.Contribute to a greener lifestyle with the Cycle to Work Scheme.Verisure Career OpportunitiesA career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills. We want our people to grow and build a career with us.Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.Ready to make your dream job a reality and #BeVerisure? Send us your CV and we’ll get in touch!ALL APPLICANTS MUST COMPLETE A DBS CHECK- PROVIDED BY THE COMPANY IF SUCCESSFUL.Job SummaryJob number: r2025100383Date posted : 2025-10-10Profession: Customer Service & OperationsEmployment type: PostInternallyand_Externally

Location: Birmingham, UK; Bristol; Leeds, UK; Liverpool, UK; Manchester, UK; Newcastle upon Tyne, UK; Worthing, UK; Stratford-upon-Avon CV37, UK; Central, Overdale, Telford, UK; Reading, UK; Cardiff, UK; Edinburgh, UK; United KingdomSalary: 45,544 - 55,157 per yearEmployment: FlexibleCategory: ITPosted: 2026-08-19Valid to: 2026-09-03Employer: HM Revenue and CustomsJob summaryDiscover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.Visit our YouTube channel to watch the full series and come and discover your potential.At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.This is an exciting opportunity to join HMRC’s Enterprise Architecture team who are responsible for setting the architectural direction for HMRC as well as providing consultancy and support to solution architects.Job descriptionAs an Enterprise Data Architect working within the Enterprise Architecture team you will contribute towards the setting of Departmental wide Data strategy through architecture roadmaps and reference architectures as well as governing against these directions.Reporting to the Senior Enterprise Data Architect and supporting the Lead Enterprise Data Architect. The role also supports and contributes to solution designs cutting across business, data, application and technology domains. You may also be involved in proof-of-concept exercises exploring new technologies. You will be confident in your ability to play a key role in ensuring that HMRC develops and maintains a strong Data Architecture capability.Person specificationAn Enterprise Data Architect is responsible for supporting the Senior Data Architect in defining data strategy and roadmaps, aligning them with business strategies and requirements, and securing senior stakeholder buy-in. The role supports the development of the Enterprise Data Model and HMRC’s wider data modelling capability, while documenting the organisation’s data assets to improve understanding, enable more effective integration of data, reduce legacy data silos, and support the transition of HMRC’s complex IT estate towards a smaller set of strategic systems.Candidates should also bring an understanding of the data lifecycle and its implications for GDPR, experience in process modelling using BPMN and other modelling tools, and either hold, or be willing to work towards, professional IT qualifications such as TOGAF or CITP.You will be:Working with colleagues to understand and help design operational considerations of solutions.Understanding HMRC systems and the technologies that deliver those systems.Understanding wider HMRC technology systems and strategies.Playing a supporting role and delivering specific technical data related aspects of the service delivery of HMRC systems.Contributing to the delivery Data Strategies, Principles, Standards and other Data Architecture deliverables and making them readily available to wider HMRC through collaboration toolsContributing to the ongoing development and maintenance (evergreening) of the Enterprise Data Model, supporting programmes and projects in the definition of conceptual and logical models.Articulating data viewpoints to colleagues, senior management and business partners and Championing data architecture and appropriate business data use in HMRC systems.Essential Criteria:A background in IT with demonstrable experience in Data.Experience in developing and governing Data Principles, Policies, Standards, Processes and/or Procedures.An understanding of how IT can be used to support the business.Experience in establishing professional relationships with a range of stakeholders.Ability to simplify complex / technical information by using appropriate and accessible language for non-technical audiences.Strong interpersonal skills and a proven ability to communicate clearly.Experience in Data Modelling for operational and analytical systems, including conceptual models through to physical schema deployments.Office closuresFor more information on where you might be working, review this information on our locations.If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.These sites are:Benton Park View, Newcastle - moving to Pilgrims Quarter, NewcastleTelford Plaza, Telford - moving to Parkside Court, TelfordYou will be given more information about what this means at the job offer stage.Further Location InformationPlease ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.Capability AllowanceThe advertised role is part of the Government Digital and Data Profession and has access to a Capability-Based Allowance. Any allowance awarded will be based on an assessment, at interview, of your capability against the skills advertised for this role. Please see the attached candidate pack for more information. The allowance values are set by HMRC, subject to remaining in a qualifying role, and are non-pensionable. This allowance is non-contractual, subject to an annual review and could be withdrawn at any time. For both new entrants and existing civil servants, the total reward compensation offer is a combination of base salary and, if applicable, a capability-based allowance. New entrants to the Civil Service will start on the pay range minimum. For existing civil servants, our policies on level transfer and promotion will apply.For more information please visit the Government Digital and Data Profession Capability Framework (opens in a new window).BenefitsAlongside your salary of 45,544, HM Revenue and Customs contributes 13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.Family friendly policies.Personal support.Coaching and development.To find out more about HMRC benefits and find out what it’s really like to work for HMRChear from our insiders or visitThinking of joining the Civil ServiceThings you need to knowArtificial intelligenceArtificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process detailsHow to ApplyAs part of the application process, you will be asked to provide the following:A name-blind CV including your job history, qualifications and previous experiences.A 500-word Personal Statement, describing how your skills and experience would make you suitable for the role, and how you meet the Essential Criteria and Person Specification. Further details around what this will entail are listed on the application form.SiftIn the event of a large number of applications being received, an initial sift may be held on your Personal Statement.At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.We may also raise the score required at any stage of the process if we receive a high number of applications.InterviewDuring the panel interview you will be asked Experience questions which will be based on the Enterprise architect - Government Digital and Data Profession Capability Framework.”Further details will be provided in advance.Interviews will take place via video link. Sift and interview dates to be confirmed.EligibilityPlease take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’.To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.Sponsorship We have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship.The HMRC app can help you with your applicationThe HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier. If successful in your application, you will need your National Insurance number for the onboarding process. Download the HMRC app now and save your National Insurance number to your digital phone wallet.How to download the HMRC app and sign up for an account Download the free HMRC app from the App Store or Google Play store. If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID. You’ll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition. You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.Reserve ListA reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.Merit List See Merit List guidance below and insert appropriate option. Criminal Record CheckApplications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.Hybrid working at HMRCHMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time). Reasonable AdjustmentsWe want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.If you need a change to be made so that you can make your application, you should: Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs. Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.Additional Security InformationPlease note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.From 1 April 2026, applicants will be required to meet updated nationality and residency requirements so that National Security Vetting (NSV) checks can be conducted. If this affects you, we will give you more information at the appropriate time.Important information for existing HMRC contractual homeworkersThis role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you can travel to.Terms and Conditions Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.Questions relating to an individual application must be emailed as detailed later in this advert.Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.New entrants will join on the minimum of the pay band.Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK.Feedback will only be provided if you attend an interview or assessment.SecuritySuccessful candidates must undergo a standard (or equivalent) criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirementsThis job is broadly open to the following groups:UK nationalsnationals of the Republic of Irelandnationals of Commonwealth countries who have the right to work in the UKnationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil ServiceFurther information on nationality requirements (opens in a new window)Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Apply and further informationThis vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicantsJob contact : Name : Kevin LockEmail : kevin.lock@hmrc.gov.ukRecruitment teamEmail : unitybusinessservicesrecruitmentresults@hmrc.gov.ukFurther informationAppointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles. In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns, unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.Attachments260212 - Candidate Pack EA Recruitment v2 Opens in new window (docx, 50kB)

Client Account Manager \n \n Location: Newcastle-Upon-Tyne / Sunderland area \n Salary: £45,000 – £50,000 + car allowance \n Contract: Permanent, Full-time \n Working Pattern: Hybrid (2–3 days office-based) \n Industry: Insurance, property services, home emergency, facilities or utilities sectors \n \n About the Role \n We are seeking a dynamic and commercially driven Client Account Manager to join a growing, forward-thinking business with ambitious plans for 2026 and beyond. This is a relationship-focused role, responsible for managing and developing key client partnerships while ensuring exceptional service delivery. \n You will act as the primary point of contact for strategic clients, working closely with senior stakeholders and internal teams to drive client satisfaction, retention, and revenue growth. \n Key Responsibilities \n\n • Manage and grow a portfolio of key client accounts\n, • Build strong, long-term relationships with stakeholders\n, • Deliver against revenue and growth targets\n, • Conduct regular client reviews and performance meetings\n, • Ensure service delivery meets agreed SLAs and KPIs\n, • Identify cross-selling and new business opportunities\n, • Produce client reports, insights, and presentations\n, • Support tenders, proposals, and business development activity\n, • Collaborate with operational teams to enhance customer experience\n\n About You \n\n • Proven experience in account management/business development\n, • Strong stakeholder management and relationship-building skills\n, • Commercially focused with a track record of delivering revenue growth\n, • Excellent communication, negotiation, and presentation skills\n, • Experience within insurance, property services, home emergency, facilities or utilities sectors (desirable)\n\n What’s on Offer \n\n • Competitive salary and car allowance\n, • Hybrid working\n, • Opportunity to join a growing, innovative business\n, • Clear scope for career development and progression\n\n \n If you’re a proactive and relationship-driven professional looking to make an impact in a growing organisation, we’d love to hear from you. Apply now with your CV to join a growing, well-respected organisation within the insurance claims sector. \n If you think you have the relevant experience for this Client Account Manager role, please apply and provide a CV. By applying for the role, you will be sending us your personal data. Our Privacy Notice explains how we will use your personal data; this can be found on our website, or you can request a copy by email.

Vertu Motors, Group SolicitorVertu Motors is the 4th largest motor retail group in the UK with 190 dealerships nationwide, and we are continuing to expand. In order to achieve that goal, we need to have a strong professional infrastructure in place to support our successful retail colleagues. We are looking for a qualified solicitor with litigation experience to join our established in-house legal team. This role offers flexibility and autonomy while still having the support of our experienced team.Working for the General Counsel you will act as the team's first point of contact on disputes and litigation. You will be required to manage and respond to court claims, provide a support service to dealerships on customer concerns by providing advice and assisting with drafting responses to customers, and supervising junior members of the team in responding to Motor Ombudsman cases. You will also manage the relationship with the group's external litigation lawyers, utilising their resource where appropriate.Ideally you will work from our Support Services Centre in Gateshead for 4 days a week with 1-day a week working from home, but for the right person we would consider other locations and/or a different mix. The key to your success will be your attitude! We look for passionate, hardworking people who strive to deliver great customer outcomes and support for our dealerships. The role:Providing support to the legal team, and advice to the wider group management team.Drafting and managing responses to court claims and escalated customer complaints and disputes, and supervising responses to Motor Ombudsman cases.Managing external litigation lawyersIn order to be successful, you will possess the following:Legal contentious experience with a commercial approach;The ability to provide practical and commercial advice within a legal framework;The ability to interrogate matters to ensure that responses are not only legally appropriate but also fit with the Vertu values;Confidence and organisation in managing your own caseload and associated deadlines; andStrong interpersonal and team skills, and an ability to effectively deal with colleagues at all levels of the business that inspires trust and confidence.A knowledge of consumer law would be an advantage, but this can be developed in the role with the support of the team.We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:25 days holiday rising with length of service - plus bank holidaysAccess to our online rewards platform giving you cash back and discounts for multiple retailersPreferential Service RatesColleague Purchase SchemeShare Incentive SchemePensionEnhanced Maternity and PaternityIf your application is successful, we will need to complete employment checks prior to you starting with us. Your role will include us verifying your recent employment, credit history and a criminal record check.#LI-SP1

Sales Administrator\n Newcastle| Temp to Permanent | £28,000 \n Are you an organised Sales Administrator or Sales Support Administrator looking for your next opportunity? \n We're recruiting for a growing business in Newcastle looking for someone to provide key sales support to their commercial team. You'll play an important role in keeping customer, pricing and contract information up to date while ensuring... \n \n ZIPC1_UKTJ

This is you: a self-starter, with great communication & sales skills, a persuasive ‘people-person' who enjoys dealing with all sorts of customers, looking to stretch your business development potential to the next level.You're excited by the uncapped earning potential for self-employment where you get all your appointments and pre-qualified leads supplied by head office, and all the training you need to make your business a success straight out of the blocks.And this is us! Anglian Home Improvements, the UK's leading home improvement business, proud of our craftsmanship and service, which has kept customers coming back time and time again for over 60 years. All our products are made in Britain to the highest industry standards. But the quality products and excellent customer service are only made possible by having great people representing us – and we want to grow our team of outstanding sales and business development representatives.What you'll be doingYou'll be quickly trainedup to know the products inside out; you'll be proud of them, and confident in selling them to customers using your existing and growing sales abilities.Your role will involve:Following up on warm sales leads, visiting customers in their own homes or utilising our new remote selling frameworkGiving persuasive business development pitches to convert quotes to salesEducating customers about the products and services offered, thinking on your feet and cross-selling other products where appropriateWorking with customers to meet their unique requirements and get the job right first time, every time.What we're looking forYou'll need to be self-motivated and confident communicating with a variety of customers at a senior level. You'll be:Proactive and results-drivenFlexible towards varied workloads and working hoursAble to provide a consistently high level of customer serviceIdeally experienced within Home Improvements (or similar!)A driver with a full UK driving licence and your own carWhat we can offer youThis is truly a career where your hard work pays off – the more you put in, the more you get out! With OTE of £75k-100k (with uncapped earning potential), you'll also enjoy amazing bonuses - holidays, weekends away, tickets to sports events, and a full support package.You'll receive industry-leading training within your role along with a tour of our factory to help you reach your full sales and business development potential enabling you to take home market leading commission!If you want a rewarding self-employed career where you answer to yourself, manage your own time, and earn an enviable amount of money along the way, apply today, or request a call back.Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Companys value of Succeed Together we are committed to Equality, Diversity and Inclusion. We recruit the best person for the job regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.TPBN1_UKTJ

Sanderson are working with a consulting client who are looking to grow their Architecture capability. The client is seeking candidates who have experience with developing technical solutions.Key ResponsibilitiesReview and apply the technical architecture requirements for solutionsInput into final decisions regarding hardware, network products, system software and security.Work within a hybrid customer facing/internal role.Work hands-on with the appropriate technology stacks applicable to your projectsThe ability to define and differentiate between non-functional and functional requirementsFamiliar at depth with key design patterns and principlesIdentify requirements and translate into actionable design documentationAble to communicate appropriately with both technical and non-technical stakeholder audiencesThis role will require you to be willing and eligible to undergo UK security clearance.If you're interested in the above, apply or reach out toReasonable Adjustments:Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.TPBN1_UKTJ

Site ManagerThis challenging and exciting opportunity requires an individual with a good technical background and demonstrable experience in taking the responsibility for overseeing engineering-based sites and installations.We are looking for an experienced Site Manager/Supervisor from the mechanical engineering, industrial or fabrication sectors. An engineering trade qualification is essential. The role is working 42 hours per week with some overseas travel required. A full driving licence is also essential.Due to sustained growth, a significant forward order workload and a continued commitment to be at the forefront of the industry, our client is now searching for a talented and motivated Site Manager. The successful candidate will have the day-to-day responsibility for the safe, timely and profitable delivery of a wide variety of sites and installations. This will sometimes include managing site-based teams, and resolving any technical, operational and commercial issues as required.The RoleOversee the activities of the designated site installations and teams, providing guidance, control and structure to the decision-making processes.Ensure the resources available on site are managed to achieve the least cost option to satisfy project objectives.To oversee the installation phase of projects, working closely and liaising with site personnel, customer, suppliers, sub-contractors and other internal departments.Ensure sites and installation activities are managed in a manner that provides budgetary control of resources in order to increase the departments performanceAssist with the preparation of RAMS, lift / crane plans and HSEQ documents, to ensure compliance with current regulations and legislations.Assist in site audits, inspections, surveys, pre-site visits and meetings for installation aspects of all projects on behalf of the companyEnsure all installations are planned and executed in accordance with operating policy, whilst maintaining the professional and progressive image of the company wherever possibleWork under deadline pressures in an efficient, composed and calm mannerHelp to manage suppliers and sub-contractors to improve safety, performance and profitThe PersonPossessing experience in a similar role from any area of the aforementioned sectors, coupled with a recognised engineering trade qualificationPossess first-hand exposure to the supervision of engineering-based site installationsHold experience of a variety of multi disciplined engineering techniquesPossess an understanding of all stages of the site installation process, coupled with the ability to support your team as requiredAble to identify the requirements of assigned sites to produce appropriate delivery plansAble to positively engage with clients, suppliers, contractors, site teams and colleaguesEfficiently manage situations when workload presents conflicting demands on timeMonitor, progress and implement controls to ensure tasks are achievedCommunicate facts to stakeholders (internally or externally) in an effective mannerDeliver efficient and effective customer service at all timesA full UK driving licence and the willingness to travel UK wide and sometimes overseasOur ClientOur client is a market leading design, build, installation and maintenance contractor operating at the cutting edge of engineering excellence driven and supported by a passion for innovation. They have continuously diversified and expanded their expertise, enabling them to deliver a huge range of advanced engineering solutions for the Aerospace, Infrastructure, Manufacturing, Defence, Industrial and Energy sectors, amongst many others. They not only complete projects successfully and to the highest of standards at all times but also add value to their clients by giving them total support from the beginning to the end of each and every contract.An attractive basic salary plus extensive benefits package is on offer to the successful candidate, along with longevity and security of work and forward career progression given that our client possesses a significant contract pipeline for the long-term future and is firmly committed to continued growth over the next 5-10 years.TPBN1_UKTJ

About the roleSalary £37,000 per year plus great benefits including Health Cash Plan saving you from £1140 per annumHome, a place where you belongJoin us in our fantastic role of Home Condition Surveyor and support us to deliver on our customer promise through providing high standards of repairs and a safe place to live for our customers. Youll carry out stock condition surveys across our rented properties covering the North East area, using this survey data to inform our planned maintenance programme of repairs.If you fancy working alongside a brilliant team and to continue developing your own career as you grow with us, then read onWhat youll doCompleting surveys our properties, ensuring we have up-to-date records on the conditions of our housing stock including kitchen, and bathrooms to roofs and garden walls.Working closely with our Maintenance Surveyors to understand common defects and issues in our properties, collecting relevant data.Building great relationships with our customers, listening to their feedback. Youll help drive sustainability, supporting our customers to manage their homes effectively through providing advice on energy usage in their properties. Youll also help customers raise any emergency repairs to ensure that their property and themselves are safe.Working collaboratively with colleagues across Home Group as well as contractors, checking repairs work has been completed on our customers homes to a high standardWhy join usJoin us and play a leading role in delivering meaningful change. With the freedom to innovate and the backing of a brilliant team, your work helps us achieve even more. Come and be part of one of the UKs Great Places to Work! We cant offer a CoS for this roleYou haveAn HND/HNC in a relevant construction discipline or equivalent professional experience.A good knowledge of stock condition surveys and using information and data to inform planned maintenance programmes.Knowledge of housing repairs, improvements, building regulations and the housing health and safety rating system (HHSRS). Youll also understand sustainability and how its importance in social housing to inform the way you work. It would be great if you are already a registered energy assessor or if not, willing to become one with our support.An eye for detail, comfortable working on your own in our customers homes and managing your own workload.Youll have a full current driving licence and your own car as youll travel and work from our estates. Well pay for your mileage at work.Stronger togetherWe do our best work when were ourselves. Thats why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!The practical bitsWe work Monday to Friday. The great news is that youll be able to shape your own diary.Youll work mainly on our estates covering theNorth East areawith some days in our office at Strawberry Lane in Newcastle city centre, others working at home.You must be able to use technology for completing surveys and collecting robust data to inform others, completing online learning and collaborating with other colleagues.Youll need a Standard DBS check done and we pay for that.Whats in it for you?34 days leave, rising to 39 (this includes bank holidays and a me day).Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and moreMatching pension contribution (up to 7% and life insurance of 3x basic salary)Instant access to pay with StreamFamily friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause supportFinallyFor reasonable adjustments email . Roles can close early, so dont delay applying. If you cant see the Job Description at the top of this page, click APPLY to view it on our pages and find out more about us.TPBN1_UKTJ

The rewards and benefits on offer:Immediate start availableHighly Competitive salary and benefits package.Opportunities for professional development and career advancement.Collaborative and supportive work environment.Hybrid workingMonday - Friday 9.00 5.00 (1 hour for lunch)25 days holidays + bank holidays increasing to 28 after 5 yearsPension Employee 5% and Employer 3%Free Parking on siteFree Daily Fruit dropsFree Breakfast for all staffDeath in service 3 times salaryEmployee Assistance programmeDiscount platformDay off for your birthdayFree flu jabs for anyone that wishes to have themCycle to work schemeSalary sacrifice Season ticket for the metroHybrid working (3 in office, 2 at home) optional for the employee and (after successful completion of probation/training period)MTrecs New Opportunity:MTrec Commercial are supporting their long-term Newcastle-based professional services client with the recruitment of an experienced Senior Motor Fraud Claims Handler. You will be joining a truly exceptional and multi-award-winning business with an excellent team-based culture and a wide range of industry-leading benefits. The role will be highly varied, interesting and rewarding. As a senior member of the team, you'll play a key role in identifying opportunities to enhance our fraud strategy, improve referral quality, and support the continuous development of our counter-fraud capability. You'll be empowered to make decisions, drive investigations, and contribute to the ongoing evolution of our fraud capability. If you're an experienced fraud professional looking for your next challenge, we'd love to hear from you.What You'll Be Doing.Managing a portfolio of up to 150 fraud investigation claims.Reviewing and triaging fraud referrals, identifying the most appropriate investigation strategy from the outset.Analysing intelligence and evidence to drive effective, proportionate investigations and achieve the correct claims outcome.Managing claims proactively from cradle to grave, ensuring compliance with internal procedures, service standards, and regulatory requirements.Identifying and preventing claims leakage while maximising savings, repudiations, and fraud prevention opportunities.Accurately recording and evidencing all indemnity and claims savings achieved.Ensuring compliance with Consumer Duty, FCA requirements, and company policies.Delivering fair and professional customer outcomes while maintaining a strong fraud detection mindset.Liaising with policyholders, third parties, solicitors, investigators, and other external stakeholders.Providing clear, concise, and targeted instructions to suppliers and investigation partners.Supporting the development of the team by sharing knowledge, identifying trends, and contributing ideas to improve processes, controls, and referral quality.About You.Proven experience handling fraud investigations within a motor insurance claims environment.Strong technical knowledge across: Indemnity, Liability, Credit hire, Property damage, First-party claims, Personal injury claims.Excellent investigation, analytical, and decision-making skills.Strong understanding of fraud indicators, intelligence-led investigations, and proportionate claims handling.Effective Claims management skills, with a disciplined approach to reserving, diary management, and customer communication.Ability to work independently, prioritise effectively, and manage your own SLAs.Strong negotiation and influencing skills.Excellent verbal and written communication skills.Commitment to delivering exceptional customer service while protecting the business from fraud risk.Experience using fraud intelligence and investigative tools, including the Insurance Fraud Bureau (IFB).Experience reviewing IFB alerts, submitting intelligence, and identifying exposure through industry fraud databases.Knowledge of counter-fraud best practice, emerging fraud trends, and industry intelligence sharing initiatives.TPBN1_UKTJ

Start Your Career as a Trainee Field Service Engineer with Hotpoint \n Are you ready to launch a hands-on career with one of the UK's most trusted appliance brands? Hotpoint is offering an exciting opportunity to train and qualify as a Trainee Field Service Engineer. No experience? No problem - we'll give you all the training you need to succeed! \n If you enjoy fixing things, love working with your hands, and want a job where every day is different, this could be the perfect fit for you. \n About the Role \n As a Trainee Field Service Engineer, you'll be out on the road, visiting customers' homes to diagnose and repair household appliances. You'll be the friendly face of Hotpoint, helping people get their appliances back up and running. \n What you'll be doing: \n\n • Driving your own Hotpoint van to customer appointments\n, • Diagnosing and repairing appliances like tumble dryers, electrical cookers, washing machines\n, • Providing top-notch customer service\n, • Managing your tools and spare parts stock\n, • Promoting our trusted Hotpoint products\n\n Your Training Journey \n We'll fully support you from day one with a blend of classroom learning, hands-on experience, and on-the-job training: \n\n • Welcome Induction (2 days) - Meet your team, collect your equipment, and learn key safety info\n, • Shadowing - Join an experienced engineer on the road to see the job in action\n, • Phase 1 Training (2 weeks) - Technical training at our specialist centre in Peterborough\n, • On-the-Job Learning (6 - 9 months) - Build your skills with real customers\n, • Phase 2 Training (1 week) - Level up your knowledge learning another appliance\n\n What You'll Need \n We're looking for people who are: \n\n • Passionate about customer service\n, • Interested in electrics, mechanics, or hands-on problem-solving\n, • Hold a full UK manual driving licence\n, • Physically fit - able to move and lift appliances\n, • Eligible to work in the UK\n, • No previous field engineering experience is required - just a great attitude and a willingness to learn!\n\n What's In It for You? \n\n • Pay: £27,377 - £28,352 per year (daily rate equivalent via umbrella company)\n, • Bonuses: Commission + overtime opportunities\n, • Vehicle: Fully equipped company van + fuel card\n, • Time Off: 20 days holiday + bank holidays increasing to 25 days once permanent\n, • Progression: The chance to move into a permanent role within 12 months with even more rewards\n\n Why Choose Hotpoint? \n\n • Learn from the best with industry-leading training\n, • Join a globally respected brand trusted by millions\n, • Enjoy a secure career path with opportunities to grow\n, • Be part of a team that values skill, effort, and dedication\n\n Ready to Apply? \n This is more than just a job - it's the start of a long-term career where you'll learn new skills, meet great people, and be proud of what you do. \n Hit Apply and take the first step to becoming a fully qualified Field Service Engineer with Hotpoint. For further information please contact The Academy Team!

\n CONTRACT TEAM LEADER REQUIRED - ESEL INSTALLATION PROJECTSField-Based Contract Role | Retail & Supermarket Environments | £240-£260 Per Day \n We are currently recruiting experienced Contract Team Leaders to oversee Electronic Shelf Edge Label (ESEL) installation projects across retail and supermarket sites throughout the UK. \n This is a project-based contract opportunity, ideal for experienced field-based leaders who enjoy working on large-scale retail deployments. You will lead installation teams and ensure projects are delivered safely, efficiently, and to a high standard. \n Key Responsibilities \n\n • Lead and supervise installation teams on-site.\n, • Allocate workloads and monitor project progress.\n, • Ensure installation quality standards are achieved.\n, • Train and support installers where required.\n, • Conduct quality checks and resolve issues.\n, • Act as the main point of contact for store management.\n, • Complete daily reporting and site documentation.\n, • Promote safe working practices at all times.\n\n Essential Requirements \n\n • Previous team leadership or supervisory experience.\n, • Strong organisational and communication skills.\n, • Ability to motivate and manage teams.\n, • Good customer service and administration skills.\n, • Excellent attention to detail and ability to work under pressure.\n\n Desirable Experience \n\n • Retail fit-outs or shop fitting.\n, • Field-based team leadership.\n, • Merchandising management.\n, • ESEL installation projects.\n\n Contract Details \n\n • Rate: £240-£260 per day\n, • Role Type: Contract Opportunity\n, • Duration: Project-based assignments with potential for ongoing contract work\n, • Location: Various retail and supermarket sites across the UK\n\n Ideal For \n\n • Retail Installation Supervisors\n, • Merchandising Managers\n, • Shop Fitting Team Leaders\n, • Project Supervisors\n, • Experienced professionals seeking their next retail deployment project\n\n Expenses Any reimbursement of mileage, travel, accommodation, or other business expenses is subject to the requirements, budget, and approval process of the individual project. Expenses are not guaranteed and will be agreed prior to assignment where applicable. \n Apply Today Join our growing ESEL deployment team and secure upcoming contract opportunities across the UK. \n

The rewards and benefits on offer: \n\n • Immediate start available\n, • Competitive salary and benefits package.\n, • Opportunities for professional development and career advancement.\n, • Collaborative and supportive work environment.\n, • Visible role within a growing engineering business\n, • Free on-site parking\n\n MTrec’s New Opportunity: \n MTrec Technical are proudly representing our prestigious manufacturing client in their 2026 recruitment initiative with the recruitment of a permanent Project Engineer to strengthen their team. This is an excellent opportunity for someone looking to build a long-term career within a growing engineering business. \n If you are a Project Engineer from Engineering/Manufacturing, apply now for an immediate response! \n The job you’ll do: \n\n • Support Project Managers in the successful delivery of assigned contracts from initiation through to completion.\n, • Plan, schedule, and coordinate all project-related activities, both internally and externally, to ensure the efficient execution of contracts for the supply of equipment and services.\n, • Act as the primary point of contact for clients, ensuring all contractual deliverables are completed and submitted in accordance with project requirements.\n, • Coordinate the procurement of goods and services required to fulfil contractual obligations.\n, • Monitor project expenditure, ensuring budgets are maintained and identifying opportunities for cost savings where possible.\n, • Define project scope, activities, sequencing, and estimated durations to develop realistic and achievable project schedules using the EPMS.\n, • Work closely with Procurement teams to ensure the timely sourcing and delivery of materials and services.\n, • Collaborate with the Quality department to develop project Inspection, Test and Quality Plans.\n, • Maintain clear and effective communication across all business functions to support successful project delivery.\n, • Monitor and manage project labour hours to ensure efficient resource utilisation.\n, • Control project costs, including materials, services, and labour, to ensure delivery within approved budgets.\n, • Build and maintain strong customer relationships through proactive communication, reducing uncertainty and managing expectations throughout the project lifecycle.\n, • Identify, assess, and manage project risks, implementing mitigation strategies to minimise their impact on project delivery.\n\n About you: \n\n • Experience working within a Mechanically focused role within Engineering/Manufacturing (Project Management preferable)\n, • Ideally qualified in a relevant Engineering/Project related discipline (NVQ, HNC, HND, Degree etc.)\n, • Excellent communication skills at all levels\n, • Well organised and self-motivated\n, • Able to work well both independently and within a team\n, • IT Literate\n

An experienced Technical Desk Adjuster or Junior Field Adjuster is required to join a growing and renowned Loss Adjusters. \n You will join a small team offering a career development programme offering full support to help progress you to the role of an experienced Loss Adjuster. \n Key responsibilities: \n\n • Work within a small team of technical desk adjusters all with the same vision of progressing to a field adjuster\n, • Actively manage your own caseload of Commercial and Domestic Property Claims\n, • Attend team meetings as and when required for training and support\n, • Provide an exceptional customer service to all relevant parties involved throughout the claims process\n, • Conduct virtual desk-top claims handling via digital systems and instructing external adjusters/surveyors\n\n About you: \n\n • A passion to develop your Claims career by progressing to a field adjuster\n, • Experienced and knowledgeable of handling building related claims both commercial and domestic\n, • Excellent communication skills, written, verbal and face to face\n, • The ability to work under pressure in a targeted environment\n, • An experienced desk adjuster with the ability to put together scopes of works/schedules\n, • A minimum of Cert CILA, working towards and a willingness to progress to Dip CILA\n\n

Field Service Engineer \n £40,000 + overtime + car/van + 25 days holiday + company pension \n North East \n \n Reporting into the Service Team Manager, following a comprehensive training programme, you will be responsible for carrying out installations, repairs, troubleshooting and preventative maintenance of hand equipment as well as semi and fully automatic end of line Packaging machinery. This is an ideal opportunity for someone looking to train on new machinery and stay with a business long term. \n Main Responsibilities \n\n • Installation, repair of semi- and fully automatic industrial packaging machines and tools at customer sites\n, • Providing support and assistance for technical improvements, changes and troubleshooting at customer sites\n, • Providing training and ensure preventive maintenance to avoid mechanical and electrical breakdowns\n, • Be proactive and reactive in using the machines correctly\n, • Work with other departments you will receive practical and administrative support from our clients back office and technical service with regard to planning, orders, parts, technical advice, etc\n\n Skills & Experience \n\n • Ideally a qualification in Electro mechanics, mechanics, electricity, electro technics or similar\n, • Minimum 2-years experience in a similar field service environment\n, • Previous experience of working with EOL Packaging machinery will be a distinct advantage but isn’t essential.\n, • Customer oriented and problem-solving attitude with high sense of responsibility.\n, • Fluent in English with strong communication skills.\n, • Computer literate (min. MS Office).\n, • Knowledge of programming a PLC, preferably Siemens, is an advantage but not essential.\n, • You must be based in the North East and due to the nature of this role have a full Driving License\n\n To Apply \n \n To put yourself forward for the above vacancy please apply accordingly. Alternatively for a confidential conversation to understand the role further please contact Jamie Gledhill. Contact information can be found on our website. \n \n About us \n \n The Hinton Recruitment Partnership is a new specialist recruitment company operating across the UK.With a warm personable approach, we offer a thorough and transparent service to clients & candidates. \n

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Area Manager, you’ll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity. Key job responsibilities- Create, oversee, and drive a culture of safety and wellbeing - Analyse and implement changes to keep quality and productivity at a consistently high level - Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility - Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence - Work collaboratively with management-level colleagues to standardise shift practices A day in the lifeYou’ll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You’ll also be a role model and mentor to new managers. About the teamCustomer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably.The CF team are the first people in the chain that helps customers get products at the speed we’re known for. We’re based in Fulfilment Centres, which are at the heart of Amazon’s fast-paced Operations network. Our centres are sometimes referred to as the ‘First Mile’ because it’s where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock.Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyse data to help everyone across the business make smart decisionsBasic qualifications- Experience in people management- Experience communicating with a wide range of stakeholders, including colleagues and leadership- Experience in English-language communication skills, both written and verbal- Bachelor's degree, or experience using data to influence business decisionsPreferred qualification - Knowledge of Six Sigma tools and Lean techniques- Experience within a distribution center, logistics, or manufacturing environment- Experience with Microsoft Office including Outlook, Word, and ExcelAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

At Verisure, we are committed to empowering our people to succeed. Whether you're looking for a fresh start or aiming to grow your career in sales, we provide one of the best sales training and mentorship programmes, supporting you every step of the way!We offer: • Comprehensive training and mentorship: we invest in your development • Clear career progression and long-term growth opportunities • A meaningful role: we are people protecting people, and your work will make a real differenceRecognised as Top Employer 2026 for the last four years consecutively, Verisure is offering an exciting opportunity to join our sales team as a SALES CONSULTANT and become part of an award-winning organisation!As a SALES CONSULTANT, you will: • Learn and master best-in-class sales techniques with full support from our experienced sales managers • Meet new people every day, helping them protect what matters most: their homes and their businesses • Develop your portfolio of customers through a mix of customers provided by our marketing call centre, and your own field prospecting activitiesWhat we offer: • A MEANINGFUL MISSION: We are people protecting people, and we take great pride in what we do • GROWTH AND DEVELOPMENT: Structured training from day one at the Verisure Academy, complemented by ongoing coaching from your manager and a clear career path • GREAT FINANCIAL COMPENSATION: Uncapped commissions – Over half of our salespeople earn an average of 3,800 gross per month, and our top 10% earn over 6,000 gross per month. We also offer exciting rewards throughout the year (trips to Miami, Thailand, Dominican Republic, iPhones, gift cards & more) • GREAT BENEFITS: Company car with fuel card from month five, mobile phone, permanent contract, Bupa health insurance, pension plan & more • A GREAT PLACE TO WORK: A collaborative, inclusive, and empowering workplace! We win as a TEAM!What are we looking for in our SALES CONSULTANT? • Unlimited passion for connecting with new customers and serving them • Incredible team spirit with a professional and customer-focused attitude • Passion to protect what really matters • A minimum of 2 years of work experience in any field • A valid driving licence (0–3 points) as you will be visiting prospective clientsA DBS check (fully covered by us) will be conducted before you joinYou will need to use your own vehicle for the first 4 months. You will receive compensation for expenses incurredCurious? Apply today and take the first step toward an exciting career with Verisure.Verisure is an inclusive disability-friendly and disability-positive company, and our positions are open to people with disabilities.#SALES CONSULTANT, #SALES EXECUTIVE, #SALES ASSOCIATE, #SALES REPRESENTATIVE, #SALES, #SALES AGENT, #TECHNICAL SALES, #BUSINESS DEVELOPMENT MANAGER, #ACCOUNT MANAGER, #COMMERCIALJob SummaryJob number: r2025031217Date posted : 2026-08-19Profession: SalesEmployment type: PostInternallyand_Externally

Job DescriptionRetentions AdvisorNewcastle, NE12 8BUSalary: Starting 24,000 basic increasing to 26,000 with role progression. Role includes uncapped commission (up to 50,000 OTE)Working Hours: 37.5 hours per weekShift Pattern: Monday to Friday between 9am until 5:30pmHolidays: 29 days’ annual leave including bank holidays, increasing to 31 days after 1 years' serviceWe are currently hiring Retentions Advisors to join our customer care team in Newcastle!Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.Role Responsibilities:Working in a call centre environmentMaking outbound calls to existing customers with the purpose of retaining themDealing with escalated high-level complaintsEstablishing, building, and managing strong long-term customer relationshipsEnsuring customer satisfactionLiaising with various other departments both within the business and third partiesUpdating relevant information in our customers’ recordsDelivering first class customer service to customersEssential skills:Experience in call centre environment, an outbound or an objections handling role would be beneficialConfident dealing with high level complaintsStrong computer and MS office skillsExcellent communication skills with problem solving attitudeAttention to detailCustomer oriented, genuinely passionate about providing an amazing experience through every interactionThe ability to multitask effectively whilst keeping a high level of service qualityTeamworking skillsPassionate and willing to learn in a dynamic environmentWilling to accept new challengesBenefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:Enjoy your birthday off as a special treat.Satisfy your cravings at our onsite coffee shop and our canteen.Stay active with discounted gym and health club memberships.Access private healthcare and MediCash cash plan.Unlock a world of freebies and discounts with PerkBox.Earn rewards through our employee referral program.Enjoy discounts on our alarm systems.Contribute to a greener lifestyle with the Cycle to Work Scheme.Verisure Career OpportunitiesA career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills. We want our people to grow and build a career with us.With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.Ready to make your dream job a reality and #BeVerisure? Send us your CV and we’ll get in touch!ALL APPLICANTS MUST COMPLETE A DBS CHECK- PROVIDED BY THE COMPANY IF SUCCESSFUL.Job SummaryJob number: r2024011061Date posted : 2025-09-09Profession: Customer Service & OperationsEmployment type: PostInternallyand_Externally

Location: London Borough of Croydon, UK; Liverpool, UK; Manchester, UK; Newcastle upon Tyne, UK; Nottingham, UK; Stratford-upon-Avon CV37, UKSalary: 58,541 - 72,711 per yearEmployment: FlexibleCategory: PolicyPosted: 2026-08-10Valid to: 2026-09-01Employer: HM Revenue and CustomsJob summaryDiscover what it’s like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.Compliance Strategy Delivery (CSD) sits at the heart of HMRC’s compliance system. We guide the whole department on tax gap and compliance priorities, shaping decisions that inform ministers and our Executive Committee. We set strategy in a live operational environment - this is practical, real‑world work that directly influences how HMRC focuses effort and delivers results. CSD's a multi‑disciplinary directorate with varied, high‑profile work across strategy, insight and delivery. We value curiosity, creativity and collaboration, and encourage people to connect ideas, challenge thinking and turn insight into action. If you want to shape priorities and make a tangible difference, now is the time to join us. You’ll join our newly formed Strategic Prioritisation and Insight (SPI) team, one of three Deputy Director-led teams in CSD. This is an exciting opportunity to help build a team from the ground up, working across Grade 6-led areas Tax Risk Analysis and Strategic Prioritisation to influence HMRC-wide decisions. You'll lead a portfolio of projects that shape HMRC’s strategic compliance priorities. You’ll bring together data, analysis and insight to answer critical questions such as: - Where are the most significant compliance risks? - What should HMRC prioritise to have the greatest impact? - How can we improve the evidence that underpins these decisions? Your work will directly influence senior leaders and help determine how HMRC tackles the tax gap. This includes: - Analysing complex data and evidence, understanding both its strengths and limitations - Translating analysis into clear, actionable insight for decision-makers - Developing recommendations that shape strategy and priorities - Developing the tools, methods and evidence we use to assess and mitigate risk - Communicating complex issues in a clear and compelling way You’ll be comfortable working with ambiguity, applying judgement and collaborating to deliver high-quality outcomes.Job descriptionThe job requires individuals to operate at the interface of policy, strategy and evidence. SPI heads two G6-led programmes on ‘Tax Risk Analysis’ and ‘Strategic Prioritisation’. Postholders will: (a) Lead a number of projects across these programmes, (b) Support colleagues on wider projects, (c) Contribute to programme planning, (d) Support more junior colleagues in their work, and (e) Contribute to wider corporate, business and people objectives. You will work in a collaborative inter-disciplinary manner. You will be allocated work according to both the fit to your professional skillsets plus projects that will provide stretch – with support in place to promote your learning and development. Thus you will have opportunity to develop new skills by working across areas in a collegiate and supportive environment. To illustrate our work, below a list of anticipated SPI projects. Successful candidates should expect to lead in one of these areas and support and develop experience across several others. - Translate data and evidence produced by others into targeted business insight, prioritisation frameworks and options: For example: highlight developing strategic choices and recommendations to senior stakeholders to advance HMRC compliance strategy; shape future evidence needs; prioritise targets, activity and resources. - Develop prioritisation pathways and support cross-HMRC adoption. For example: work with stakeholders to build a shared understanding of priorities; develop persuasive narratives and options for senior leaders (incl. ExCom) that enable cross-HMRC mobilisation; support continuous improvement of prioritisation approaches and products, including commissioning analysis. - Develop SPI’s data and evidence function to produce targeted tax risk assessments and recommendations of key HMRC priorities: For example: triangulate (existing) reviews of management information data, qualitative and quantitative evidence and opinion; lead targeted secondary analyses and support strategic target setting. - Further develop a prototype model of residual tax risk to help ensure HMRC interventions are optimal in closing the tax gap: Design and deliver stakeholder workshops to refine the model; introduce more quantitative inputs; embed application to ensure the model is used to prioritise strategic direction and plans. - Develop forward-looking macro-economic trends, foresight and application. For example: identify emerging risks across tax regimes, behaviours and customer groups; interpret external trends e.g. in technology, society and macro-economic futures. Develop applied business propositions and influence senior stakeholders’ decision‑making.Roles will typically include line management of 1-2 colleagues, alongside leading priority projects. You’ll work flexibly across different work areas, collaborating with colleagues from a range of disciplines to solve complex problems.We are also currently recruiting a number of SO vacancies in the team – these vacancies align with the G7 posts. Candidates are welcome to apply for both G7 and SO roles, reference number 474133.Person specificationWe particularly encourage applications from groups currently underrepresented in our workforce and as a team we are committed to creating an inclusive working environment where everyone can thrive. Key professional skillsets:Our roles are designed to bring together people with different professional backgrounds. We welcome applications from candidates with experience in policy, strategy, analysis, operations or related fields, and we encourage multi-disciplinary working across the team. However, you must have demonstrable knowledge, capability and experience across all, and/or depth experience in at least one, of the following three ‘key professional skillsets’: 1. Evidence into strategy and improvement – Experience collaborating with stakeholders to apply evidence and business insight to strategy, prioritisation and decision-making. For example: Responding to political, economic and organisational contexts; Applying judgment to complex decisions and uncertainty; Providing senior advice and recommendations including business recommendations from data and evidence; proposing recommendations when evidence is incomplete. 2. Applied quantitative data analysis and insight - Working with management information systems or large quantitative databases. Understanding approaches to and the strengths and limitations of using quantitative data in strategic decision-making – including knowing when and how to triangulate with qualitative evidence. Experience in appraisal and/or modelling techniques. Experience in analytical assurance. 3. Macro-economic trends and horizon scanning - Using structured futures and foresight techniques e.g. environmental scanning or scenario planning. Analysing and applying macro-economic trends to strategy contexts. Experience applying forward‑looking insight into strategic decision‑making that impacts policy, strategy, direction or decisions. Essential CriteriaSuccessful candidates could come from any background – what is critical is that you can operate at the interface of policy, strategy and evidence. As such successful applicants will need to demonstrate evidence against the following ‘essential criteria’:- Strong communication and influencing skills, including the ability to: Explain complex or technical issues clearly to non‑specialist audiences; Develop clear recommendations on complex issues; Build support for proposals with both senior leaders and operational colleagues. - Ability to work effectively across organisational boundaries, collaborating with policy, operational and analytical colleagues. This includes understanding different perspectives and adapting your approach to deliver shared outcomes. - Strong analytical and problem-solving skills, with the ability to: Use or interpret both quantitative and qualitative evidence; Identify key issues, risks and insights; Develop strategic level recommendations. - Sound judgement and decision-making, including the ability to form clear views even where evidence is incomplete or uncertain. - Ability to deliver at pace, managing competing priorities in a high‑profile or time‑sensitive environment. Desirable Criteria- Experience working in a tax, economic or fiscal policy context, or in a strategy, prioritisation or investment decision‑making function. - Experience in policy, strategy or analytical roles. (For existing civil servants: membership of the Policy Profession and/or any Analytical Profession e.g. economist, statistician, social or operational research. For external candidates: equivalent professional credentials). Further Location InformationPlease ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.Office ClosuresIf your location preference is for the following site, it’s important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.For more information on where you might be working, review this information on our locations (opens in a new window)This site is:Benton Park View, Newcastle - moving to Pilgrims Quarter, NewcastleYou will be given more information about what this means at the job offer stage.BehavioursWe'll assess you against these behaviours during the selection process:Making Effective DecisionsSeeing the Big PictureBenefitsAlongside your salary of 58,541, HM Revenue and Customs contributes 16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.Family friendly policies.Personal support.Coaching and development.To find out more about HMRC benefits and find out what it’s really like to work for HMRChear from our insiders or visitThinking of joining the Civil ServiceThings you need to knowArtificial intelligenceArtificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.How to ApplyAs part of the application process, you will be asked to provide the following:A name-blind CV including your job history, qualifications and previous experiences. Your CV should cover your recent and relevant job history, detailing your responsibilities and key achievements and experience of the three Key professional skillsets outlined in the person specification.A 750-word Personal Statement. Your Personal Statement should clearly demonstrate how your skills and experience meet the essential criteria. Please provide impact, outcomes and results where applicable in your examples.Please evidence any Desirable Criteria where applicable (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview.After submission of the first stage of your application, you will be invited to complete a Civil Service Verbal Test and Civil Service Numerical Test. If you successfully pass these tests, you will be invited to complete the final stage of the application.Please complete the online tests as soon as possible (within 24-48 hours is recommended) and ensure you allow sufficient time to complete and submit the final stage of your application after submitting your online test.The deadline for both the test and the application is 31st August at 23:55.Further details around what this will entail are listed on the application form.SiftAt full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications.InterviewDuring the panel interview, your experience and behaviours will be assessed in order to determine your suitability for the role.You will give an experience based presentation. Further details will be provided prior to interview.Interviews will take place via video link. Sift and interview dates to be confirmed.Online Tests - Banked ScoresWhen an applicant hasa banked score they are not asked to retake the same test, providing it is:-set at the same job level, andwithin the same system.Scores will be banked for six months, or until a new score benchmark is applied, whichever is sooner. This means that if a candidate applies for another vacancy at this grade they may not have to retake the test within that time, and their previous score will be used for the new vacancy.EligibilityPlease take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’.To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.The HMRC app can help you with your applicationThe HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.If successful in your application, you will need your National Insurance number for the onboarding process.Download the HMRC app now and save your National Insurance number to your digital phone wallet.How to download the HMRC app and sign up for an account Download the free HMRC app from the App Store or Google Play store. If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.You’ll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.Reserve ListA reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.Merit List After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.Criminal Record CheckApplications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.Hybrid working at HMRCHMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time). Reasonable AdjustmentsWe want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.If you need a change to be made so that you can make your application, you should: Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.Will you require a reasonable adjustment during the online tests? The tests required for this vacancy do not have a time limit. You don't need to ask for additional time. If you need any other adjustment, you can find further information in the Reasonable adjustment guide for online tests (opens in a new window). If you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to assist prior to the vacancy closing.Technical SupportIf you are experiencing problems that cannot be resolved by our ‘help’ section, then technical support is available. You will receive a reply in 2 working days.Important information for existing HMRC contractual homeworkersThis role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you can travel to.Terms and Conditions Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations (opens in a new window).The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.Questions relating to an individual application must be emailed as detailed later in this advert.Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.New entrants will join on the minimum of the pay band.Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK.Feedback will only be provided if you attend an interview or assessment.SecuritySuccessful candidates must undergo a standard (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirementsThis job is broadly open to the following groups:UK nationalsnationals of the Republic of Irelandnationals of Commonwealth countries who have the right to work in the UKnationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil ServiceFurther information on nationality requirements (opens in a new window)Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Apply and further informationThis vacancy is part of the

Location: London Borough of Croydon, UK; Liverpool, UK; Manchester, UK; Newcastle upon Tyne, UK; Nottingham, UK; Stratford-upon-Avon CV37, UKSalary: 45,544 - 49,523 per yearEmployment: FlexibleCategory: PolicyPosted: 2026-08-10Valid to: 2026-09-08Employer: HM Revenue and CustomsJob summaryDiscover what it’s like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.These roles offer a unique opportunity to shape how HMRC tackles the UK’s biggest tax compliance risks. The latest estimates show a 59bn ‘Tax Gap’ – closing this gap is the first of HMRC’s strategic objectives.Compliance Strategy Delivery (CSD) sits at the centre of Customer Compliance Group, shaping how we understand and respond to these challenges. We bring together strategy, insight and delivery to ensure HMRC focuses on the areas that matter most.CSD is a small, high-profile Directorate where curiosity, creativity, challenge and collaboration are encouraged. Our work directly informs senior decision-making and drives real-world outcomes.You’ll join our newly formed Strategic Prioritisation and Insight (SPI) team. This is an exciting opportunity to help build a team from the ground up, working across Grade 6-led areas of Tax Risk Analysis and Strategic Prioritisation to influence HMRC-wide decisions.Roles will support delivery across a range of priority projects. Working flexibly across different work areas, collaborating with colleagues from a range of disciplines to solve complex problems and produce high-quality analysis, advice and insight.You will support delivery of projects that shape HMRC’s strategic compliance priorities. You’ll bring together data, analysis and insight to answer critical questions such as: Where are the most significant compliance risks? What should HMRC prioritise to have the greatest impact? How can we improve the evidence that underpins these decisions? Your work will help senior leaders understand risks, choices and trade-offs. This includes: Analysing complex data and evidence, understanding both its strengths and limitations Translating analysis into clear, actionable insight for decision-makers Developing options, evidence summaries and advice products that support clear recommendations Developing the tools, methods and evidence we use to assess and mitigate risk Communicating complex issues in a clear and compelling way You’ll be comfortable working with ambiguity, applying judgement and collaborating across teams to deliver high-quality outcomes.Job descriptionThe job requires individuals to operate at the interface of policy, strategy and evidence. SPI includes two G6-led programmes on ‘Tax Risk Analysis’ and ‘Strategic Prioritisation’. Postholders will: support and deliver projects across these programmes; produce clear evidence, policy or engagement products; work with senior colleagues and stakeholders; contribute to programme planning; and contribute to wider corporate, business and people objectives.You will work in a collaborative inter-disciplinary manner. You will be allocated work according to both the fit to your professional skillsets plus projects that will provide stretch – with support in place to promote your learning and development. You will have opportunity to develop new skills by working across areas in a collegiate and supportive environment.To illustrate our work, below a list of anticipated SPI projects. Successful candidates should expect to work primarily in one of these areas while also developing experience across the wider team.- Provide support to strategic cross-HMRC compliance prioritisation by e.g. structuring evidence (provided by others), testing implications and developing business options that enable clear, defensible recommendations for senior decision-makers.- Help shape, prepare and land cross-HMRC tax compliance prioritisation advice with senior audiences, turning agreed advice into clear, compelling and resilient messages.- Support SPI’s evidence function including accessing, interpreting and analysing data to support HMRC’s strategic prioritisation function. For example, triangulating sources and quantifying scale and uncertainty in tax risk hypotheses using data from HMRC’s management information systems models and existing structured analyses.- Support delivery and improvement of a residual tax risk model, including through stakeholder workshops, evidence gathering, quantitative inputs and clear explanation of what the model can and cannot support.- Support horizon scanning, evidence synthesis and strategic insight products that explain emerging risks, external trends, uncertainty and confidence for prioritisation decisions. For example, appraising 3-10 year macro-economic futures and trends in technology-enabled and AI-driven influences on the tax system.We are also currently recruiting a number of vacancies in the team – these vacancies align with the SO posts. Candidates are welcome to apply for both G7 and SO roles, reference number 474108.Person specificationWe particularly encourage applications from groups currently underrepresented in our workforce and we are committed to creating an inclusive working environment where everyone can thrive.Key professional skillsets:Our roles are designed to bring together people with different professional backgrounds. We welcome applications from candidates with experience in policy, strategy, analysis, operations or related fields, and we encourage multi-disciplinary working across the team.You should be able to demonstrate capability across, or depth in at least one of, the following key professional skillsets:1. Evidence into strategy and improvement – Experience collaborating with stakeholders to apply evidence and business insight to strategy, prioritisation and decision-making. For example: Responding to political, economic and organisational contexts; Applying judgment to complex decisions and uncertainty; Providing senior advice and recommendations including business recommendations from data and evidence; proposing recommendations when evidence is incomplete.2. Applied quantitative data analysis and insight - Working with management information systems or large quantitative databases. Understanding approaches to and the strengths and limitations of using quantitative data in strategic decision-making – including knowing when and how to triangulate with qualitative evidence. Experience in appraisal and/or modelling techniques. Experience in analytical assurance.3. Macro-economic trends and horizon scanning - Using structured futures and foresight techniques e.g. environmental scanning or scenario planning. Analysing and applying macro-economic trends to strategy contexts. Experience applying forward looking insight into strategic decision making that impacts policy, strategy, direction or decisions.Essential Criteria- Clear communication skills, including the ability to explain complex or technical issues clearly to non specialist audiences and produce concise written analysis, advice or briefing material.- Ability to work effectively with others, collaborating with policy, operational and analytical colleagues. This includes to understand different perspectives and support shared outcomes.- Analytical and problem-solving skills, with the ability to use or interpret quantitative and qualitative evidence, identify key issues, explain risks, and provide insights.- Sound judgement, including the ability to distinguish between evidence, interpretation and judgement, and to be transparent about assumptions and uncertainty.- Ability to deliver at pace, managing competing priorities, working to deadlines and escalating risks or issues early.Desirable Criteria- Experience working in a tax, economic or fiscal policy context, or in a strategy, prioritisation or investment decision making function.- Experience in policy, strategy or analytical roles. (For existing civil servants: membership of the Policy Profession and/or any Analytical Profession e.g. economist, statistician, social or operational research. For external candidates: equivalent professional credentials).Further Location InformationPlease ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.Office ClosuresIf your location preference is for the following site, it’s important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.For more information on where you might be working, review this information on our locations (opens in a new window)This site is:Benton Park View, Newcastle - moving to Pilgrims Quarter, NewcastleYou will be given more information about what this means at the job offer stage.BehavioursWe'll assess you against these behaviours during the selection process:Making Effective DecisionsSeeing the Big PictureBenefitsAlongside your salary of 45,544, HM Revenue and Customs contributes 13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.Family friendly policies.Personal support.Coaching and development.To find out more about HMRC benefits and find out what it’s really like to work for HMRChear from our insiders or visitThinking of joining the Civil ServiceThings you need to knowArtificial intelligenceArtificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.How to ApplyAs part of the application process, you will be asked to provide the following:A name-blind CV including your job history, qualifications and previous experiences. Your CV should cover your recent and relevant job history, detailing your responsibilities and key achievements and experience of the three key professional skillsets outlined in the person specification.A 750-word Personal Statement. Your Personal Statement should clearly demonstrate how your skills and experience meet the essential criteria. Please provide impact, outcomes and results where applicable in your examples.Please evidence any Desirable Criteria where applicable (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview.Further details around what this will entail are listed on the application form.After submission of the first stage of your application, you will be invited to complete a Civil Service Verbal Test and Civil Service Numerical Test. If you successfully pass these tests, you will be invited to complete the final stage of the application.Please complete the online tests as soon as possible (within 24-48 hours is recommended) and ensure you allow sufficient time to complete and submit the final stage of your application after submitting your online test.The deadline for both the test and the application is 7th September at 23:55.SiftAt full sift your CV and Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications.InterviewDuring the panel interview, your experience and behaviours will be assessed, in order to determine your suitability for the role.You will give an experience based presentation. Further details will be provided prior to interview. Interviews will take place via video link. Sift and interview dates to be confirmed.Online Tests – Banked ScoresWhen an applicant has a banked score they are not asked to retake the same test, providing it is:set at the same job level, andwithin the same system.Scores will be banked for six months, or until a new score benchmark is applied, whichever is sooner. This means that if a candidate applies for another vacancy at this grade they may not have to retake the test within that time, and their previous score will be used for the new vacancy.EligibilityPlease take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’.To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.The HMRC app can help you with your applicationThe HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.If successful in your application, you will need your National Insurance number for the onboarding process.Download the HMRC app now and save your National Insurance number to your digital phone wallet.How to download the HMRC app and sign up for an account Download the free HMRC app from the App Store or Google Play store. If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.You’ll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.Reserve ListA reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.Merit List After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.Criminal Record CheckApplications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.Hybrid working at HMRCHMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time). Reasonable AdjustmentsWe want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.If you need a change to be made so that you can make your application, you should: Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.Will you require a reasonable adjustment during the online tests? The tests required for this vacancy do not have a time limit. You don't need to ask for additional time. If you need any other adjustment, you can find further information in the Reasonable adjustment guide for online tests (opens in a new window). If you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to assist prior to the vacancy closing.Technical SupportIf you are experiencing problems that cannot be resolved by our ‘help’ section, then technical support is available. You will receive a reply in 2 working days.Important information for existing HMRC contractual homeworkersThis role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you can travel to.Terms and Conditions Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations (opens in a new window).The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.Questions relating to an individual application must be emailed as detailed later in this advert.Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.New entrants will join on the minimum of the pay band.Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK.Feedback will only be provided if you attend an interview or assessment.SecuritySuccessful candidates must undergo a standard (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirementsThis job is broadly open to the following groups:UK nationalsnationals of the Republic of Irelandnationals of Commonwealth countries who have the right to work in the UKnationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil ServiceFurther information on nationality requirements (opens in a new window)Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Apply and further informationThis vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicantsJob contact : Name : CSD Recruitment TeamEmail : csdrecruitmentandworkforce@hmrc.gov.ukRecruitment teamEmail : unitybusinessservicesrecruitmentresults@hmrc.gov.ukFurther informationAppointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breac

Customer Service Advisor \n Salary of £26,227 \n \n Hi, we're Northern Gas and Power \n Northern Gas and Power, part of Global Procurement Group, is a global energy procurement specialist trusted by businesses ranging from growing SMEs to major international organisations. We help customers navigate a fast-moving market with confidence, securing the right energy solutions for their needs. \n Joining NGP means becoming part of an ambitious international team with a strong UK base and offices across Europe, India and Dubai. You will work alongside experienced specialists across the business, using systems, insight and smart tools to support better decisions and stronger outcomes. \n \n The Opportunity \n As a Customer Services Advisor your job purpose will be to provide excellent customer service to our customers and liaise with any suppliers in a professional manner. As part of this you will be responsible for processing customer requests and any customer complaints. \n \n What’s in it for you? \n\n • Salary of £26,227 – Northern Gas and Power are a Real Living Wage employer\n, • Clear career progression, with training and development that supports long-term growth\n, • A business that promotes from within and values specialist expertise\n, • Additional December leave and access to company incentives, experiences and events\n, • Company-funded Simplyhealth plan, including everyday health support and wellbeing resources\n, • Lifestyle perks, including discounts and employee benefits that add value outside of work\n, • Enhanced family-friendly policies, funded professional memberships and support for continued development\n, • Volunteering opportunities and a genuine commitment to colleague wellbeing\n, • An inclusive workplace, recognised through initiatives such as Inclusive Employers and Menopause Friendly accreditation\n\n \n What exactly will you do? \n\n • Prioritise and process customer requests submitted by telephone or email.\n, • Investigate and resolve any customer complaints quickly and patiently.\n, • Maintain thorough and accurate customer service records.\n, • Keep confidential records and financial information private and secure.\n, • Learn how to use various database systems and technology to deliver great customer care.\n, • Liaise with energy suppliers on behalf of our customers to ensure they receive the best possible service.\n, • Work as part of the NGP team to support colleagues, identify further business opportunities and drive positive company sales results.\n, • Communicate with customers as their contract start dates approach to ensure a smooth transition to meet their specific energy needs.\n, • Ensure we can keep our customers engaged, customer retention.\n, • Ensure they comply with all company operating policies and procedures.\n, • Any other duties that are deemed appropriate from time to time.\n\n \n What we’re looking for \n\n • Able to work in a fast-paced, self-directed, professional environment.\n, • Manage your own workload and prioritise.\n, • Self-motivated, driven, with a passion to succeed.\n, • Able to work under pressure when needed, can exceed expectations.\n, • Communicate effectively, both verbally and in writing, professionally and articulately.\n, • Problem solver\n, • Resilient, ambitious, and driven personality\n, • Computer literate and accomplished team player\n, • Experience in the energy industry is essential\n\n \n Equal Opportunities Statement \n Northern Gas and Power is committed to building a workplace where people feel respected, supported and able to succeed. We welcome applications from candidates of all backgrounds and experiences, and we are proud to be a Disability Confident employer. \n Across Global Procurement Group, our colleagues represent more than 30 nationalities across five countries. We know that diversity of thought, background and experience makes us stronger. \n We are creating an environment where everyone is treated fairly, has access to opportunity and feels able to be themselves at work. \n \n Privacy Policy \n Your Personal data will be processed by us in accordance with our PRIVACY POLICY. By Submitting this application, you are indicating you have read and understood our privacy policy \n \n Right to work in the UK documentation required at interview.

WHAT IS IN IT FOR YOU? \n \n\n • Permanent role from day one\n, • Washington, Tyne & Wear location\n, • Salary is circa £32K – rising to £36K upon successful training (approx. 18 months)\n, • Working hours Monday to Thursday 07:30am-4pm & Friday 07:30am-12:30pm\n, • 28 days holiday including statutory\n, • Up to 10% pension (double of employee contributions 5% employee and 10% employer)\n, • Overtime paid at single rate\n, • Onsite gym and games room\n, • Seeking candidates who are dexterous and are experienced working with small components\n\n \n THE BUSINESS \n \n We are seeking a full-time Production Assembly Technician to join a manufacturing business based in Washington, Tyne and Wear. Our client is a circa £3M turnover business and they design & manufacture precision components used within various industries including Nuclear, Aerospace and Renewables sectors. 60% of the client’s market is based in the US with 20% being within Europe and the remaining 20% across Asian markets. \n \n As a Production Assembly Technician, you will work within an Assembly Operation, be dexterous to work with small devices, be able to solder, assemble, deliver lab testing duties, calibrations and deliver basic equipment maintenance. We are seeking bright & talented individuals who can question, problem solve and have a strong eye for detail. You will also be able to read engineering drawings. \n \n THE ROLE \n \n This is a full-time position to join the Washington, Tyne & Wear facility. Reporting to the Production Team Leader and Operations Director the role is to manufacture, assemble, and pack products in accordance with approved processes, process methods and quality standards and customer requirements in a timely and efficient manner, ensuring high quality in a cost-effective manner. \n \n Additionally, to provide support to the Technical Department on calibrations, research and development testing, and carrying out investigations on failed and returned units. \n \n\n • Manufacture cables and probe assemblies to customer requirements and product specification using appropriate machinery/equipment/hand tools\n, • Prepare and pack product for despatch and record the process and/or enter into ERP system\n, • Inspection of own work during and on completion\n, • Laboratory testing as required in the manufacturing process\n, • Carry out calibrations of new and returned equipment\n, • Perform investigation into failed product\n, • Research and development testing for any product line as instructed by the responsible engineer\n, • Produce comprehensive and detailed reports for all work completed\n, • Routine basic equipment maintenance\n, • Accurately complete production, quality, H&S and maintenance documentation\n, • General housekeeping duties\n, • Assist the Technical and Operations departments with any other activities to meet changing business requirements\n\n \n THE PERSON \n \n\n • (G)CSE or equivalent qualification in English Language and Mathematics\n, • Demonstrable experience of using initiative and working to deadlines\n, • Ability to work well as part of a team and/or individually\n, • Computer literate in MS Office package\n, • Ability to perform basic manufacturing and engineering activities\n, • Ability to solder, use of hand tools\n, • Ability to use and interpret results from electrical test equipment\n, • Understand and interpret engineering drawings\n, • At least 2 years’ experience working within a manufacturing environment\n, • A positive attitude and is willing to learn more skills on the job\n, • Confidence on the job and is happy to take on more responsibility if necessary\n, • Self-motivated\n, • Excellent organisational skills, with attention to detail and the ability to meet deadlines under pressure\n, • Ability to multi-task\n, • Attention to detail\n\n \n Preferred: \n\n • Experience of working within a multi-disciplinary role\n, • Fork Lift Truck licence\n, • Understanding of lean manufacturing operations and/or 5S\n, • Laser welding experience\n, • Knowledge of ERP systems\n\n \n TO APPLY \n \n Please send your updated CV to Tony Hutchinson or apply direct by calling Westray Recruitment Group \n

At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments. \n As a business of Marsh, we work alongside the world’s leading experts across risk, reinsurance and capital, people and investments, and management consulting. Together with Marsh Risk, Guy Carpenter, and Mercer, we help organizations build resilience and competitive advantages from every angle. With annual revenue over $24 billion and more than 90,000 colleagues in 130 countries, Marsh helps build the confidence to thrive through the power of perspective. \n For more information, visit oliverwyman.com, or follow us on LinkedIn and X. \n \n The Opportunity: \n \n The Team Assistant will provide high-quality, proactive administrative and business support to a small team of Senior Professionals/Directors. Acting as a trusted business partner, the role requires excellent judgement, strong organisation and the ability to represent Oliver Wyman professionally with internal and external stakeholders. The successful candidate will manage diary and meeting logistics, coordinate travel, support client development activity through CRM and deliver reliable team and office support. \n \n This is a hybrid role (60% of the time working from the Oliver Wyman office in Newcastle). \n \n Key Tasks and Responsibilities: \n (These responsibilities may flex to meet the needs of the business.) \n \n Calendaring \n\n • Maintain diaries for senior professionals, scheduling internal and external meetings, communicating with clients and infrastructure staff as appropriate\n, • Proactively spot opportunities to add marginal internal meetings; interviews, staff meetings, etc\n\n \n Travel Arrangement \n\n • Coordinate travel and accommodation, book cars, rail tickets, etc\n\n \n Timesheet and Expense Reporting \n\n • Prepare weekly timesheets for each assigned senior professional\n, • Prepare all expense reports\n\n \n CRM and Client Support \n\n • Maintain/update client contact database to ensure accuracy of information for firm use\n\n \n Team Support \n\n • Provide coverage for assistants when out of the office to ensure seamless support to Directors/Partners\n, • Provide short-term coverage for Partners/Directors who may be in the midst of an EA assignment transition or who are new to the Firm\n, • Provide training and support to new assistants\n, • Participate in team meetings and projects with an eye to improving processes and the overall performance of the EA team\n, • Assist in the local office with minor office services tasks, maintaining a good work environment, as required.\n\n \n Experience required: \n \n\n • At least one year experience working in an administrative or customer service position. Experience in financial services, management consultancy and/or a professional services environment a plus\n, • The successful candidate will likely support our Government & Public Institutions team. As part of this, any applicant that does not have it already should be open to being put through a UK Security Vetting (UKSV) process for SC-level security clearance.\n\n \n Skills and Attributes: \n \n\n • Fluent in English. Other European languages a plus\n, • Problem solver – able to work with other teams and staff members effectively to reach a viable solution and goal\n, • Strong service focus – dedicated to meeting the expectations of all staff through securing effective relationships with clients and executing deliverables to the highest standards\n, • Excellent communicator and negotiator – able to deal effectively with people at all levels across a multicultural environment\n, • Maturity, poise and judgment\n, • Ability to maintain and respect confidentiality\n, • One who takes constructive feedback in stride and incorporates feedback quickly\n, • Ability to manage a heavy work volume and meet deadlines in an extremely fast paced environment\n, • Ability to undertake projects and produce quality and timely results\n, • Self-starter, strong initiative, confidence and ability to work with little guidance\n, • Collaborative team player\n, • Positive attitude, sense of fun: is collegial and friendly\n, • Ability to juggle several tasks at once, to prioritize and manage own time\n, • Methodical, organized and excellent attention to detail\n, • Flexible attitude; embraces change, hard-working, cost conscious and results driven\n, • Finally, we are looking for someone who will be committed to the company and add to the life and culture of Oliver Wyman\n\n \n Technical Skills \n\n • Excellent Word, PowerPoint and Excel skills\n, • Expert knowledge of Outlook\n, • Knowledge of CRM systems (Microsoft Dynamics), a plus but not necessary\n\n \n Why Join Us? \n \n At Oliver Wyman, we are committed to creating a diverse and inclusive environment where everyone can thrive. We value collaboration, integrity, and excellence, and we encourage our team members to bring their authentic selves to work. Our culture promotes continuous learning and development, providing opportunities for growth and advancement within the firm. \n \n We offer competitive compensation, comprehensive benefits, and a flexible work environment that supports work-life balance. Join us in making a difference for our clients and communities while advancing your career in a supportive and innovative setting. \n \n Oliver Wyman is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Customer Account Specialist \n Up to 30,000 \n Gateshead (Baltic) | Full-time | Monday – Friday, 9am – 5pm \n \n When a customer’s circumstances change — a change of tenancy, a disputed contract, a complaint that needs unpicking — someone has to get across it, work out what’s actually happened, and make sure the right outcome is reached for both the customer and the business. That’s you. \n \n As a Customer Account Specialist, you’ll sit within the Services team, reporting to the Complaints Manager. Your caseload will span account reviews, proactive customer outreach, complaint investigations, and follow-up work where service continuity is at risk. You’ll combine analytical rigour with clear, professional communication to deliver well-evidenced outcomes across every case you handle. \n \n If you’re someone who thrives on getting to the bottom of things — who can hold a difficult conversation with a customer one minute and build a detailed case file the next — this role gives you the variety, autonomy, and commercial exposure to develop a genuine specialism in account resolution. \n \n What you’ll actually be doing \n\n • Reviewing and assessing customer account changes — identifying cases that may affect the continuity or integrity of existing and future customer agreements\n, • Conducting proactive outbound engagement with customers whose circumstances have changed, ensuring continuity of service and gathering relevant information to support ongoing account management\n, • Investigating customer complaints thoroughly — preparing clear written case summaries and carrying out scheduled touch points and check-ins with customers to drive resolution and restore confidence\n, • Carrying out follow-up account reviews where service continuity may be at risk, documenting findings and escalating where appropriate\n, • Maintaining detailed, accurate, and auditable records of all reviews, investigations, and customer interactions within company systems\n, • Liaising with energy suppliers and internal teams on behalf of customers to resolve disputes, clarify account positions, and protect the company’s commercial interests\n, • Analysing account data to identify patterns, trends, and early indicators of potential service disruption or risk\n, • Sharing relevant insights with colleagues across the business to support wider customer retention and service improvement efforts\n, • Preparing reports and case updates summarising review outcomes, complaint resolution progress, and key trends for management\n\n \n A typical day will involve a mix of structured casework and reactive problem-solving. You might spend the morning reviewing a batch of change-of-tenancy notifications, identifying which ones put a contract at risk. After lunch, you’re on the phone with a customer working through a complaint, then writing up a case summary and escalating a supplier dispute. No two days are the same, and you’ll need to be comfortable switching between detailed analytical work and direct customer conversations throughout the day. \n \n What makes this rewarding \n\n • Real impact on real accounts. Every case you resolve protects a customer relationship and safeguards revenue. You’re not processing tickets — you’re investigating, engaging, and driving outcomes that matter commercially\n, • Variety across your caseload. Account changes, complaints, supplier disputes, retention outreach — the work is varied and intellectually engaging. You’ll build expertise across the full account lifecycle\n, • Commercial exposure. You’ll work closely with energy suppliers, internal sales teams, and senior management. This isn’t a back-office role — you’re on the front line of protecting the company’s contract portfolio and customer base\n, • A specialism worth building. Account resolution, complaint handling, and contract protection are transferable, high-value skills. The experience you gain here carries weight across the energy sector and beyond\n\n \n What’s in it for you \n\n • Competitive salary dependent on experience\n, • 23 days holiday + additional December leave + bank holidays\n, • Pension and access to Simplyhealth (money towards dental care, eyesight checks, physio, etc.)\n\n \n Your first 90 days \n\n • Weeks 1–3: Structured induction into NGP’s customer base, contract portfolio, CRM systems, and complaint-handling procedures. You’ll shadow experienced team members on live cases, understand the account review process end to end, and begin handling straightforward account changes under supervision\n, • Weeks 4–8: You’re managing your own caseload. Account reviews, customer calls, and complaint investigations are running through you. You’re building relationships with suppliers and internal teams, and your case summaries are clear, accurate, and consistently hitting the standard required. You’re starting to spot patterns in the data and flagging early-warning indicators proactively\n, • Weeks 9–12: You’re operating as a fully trusted member of the team. Complex complaints, sensitive customer conversations, and escalated supplier disputes land with you and get resolved. The Complaints Manager relies on your judgement, your reporting is feeding into management decision-making, and you’re contributing insights that improve how the wider team handles retention and service quality\n\n \n This is for you, if \n\n • You have experience in a customer-facing role within a service-led or regulated industry\n, • You have hands-on experience handling customer queries, complaints, or account reviews\n, • You’re proficient in MS Office (Excel, Word, Outlook) and confident using CRM or database systems\n, • You have a strong analytical mindset with high attention to detail — you can interrogate account data, identify trends, and produce clear management reports\n, • You’re an excellent communicator, both written and verbal — comfortable preparing case reports one moment and having a direct conversation with a frustrated customer the next\n, • You’re calm and professional under pressure, particularly when handling sensitive complaints or difficult conversations\n, • You’re self-motivated and tenacious — you see reviews and investigations through to resolution, and you don’t let cases drift\n, • You can handle confidential and commercially sensitive information with discretion\n, • You hold GCSE English and Maths (Grade C / 4 or above), or equivalent. An NVQ or equivalent in Customer Service, Business Administration, or a related discipline is desirable but not essential\n, • B2B account management, dispute resolution, or experience in the energy sector is a plus but not required — a strong service background and the right mindset are what matter\n\n \n About Northern Gas and Power \n Northern Gas and Power, part of Global Procurement Group, is Europe’s largest energy consultancy. We support over 40,000 business customers across the UK, Europe, India, and the Middle East. We help businesses manage their energy procurement, reduce commercial risk, and make smarter buying decisions. \n \n Global Procurement Group is an equal opportunities employer. All applications are assessed on skills, experience, and alignment with the role. We’re committed to a recruitment process that is fair, consistent, and free from bias. \n \n Your personal data will be processed in accordance with our Privacy Policy. By submitting this application, you confirm you have read and understood it.

Regulatory Supervisor – Newcastle - Contract to permanent - Newcastle \n We are currently recruiting for an exciting Regulatory Supervisor opportunity with a leading organisation in Newcastle. This is an onsite role with a minimum 6-month contract, with potential for a permanent opportunity based on performance. \n \n The Role \n You will lead and develop a team of up to 6 colleagues, overseeing Quality Assurance, complaint handling and customer outcome activities while ensuring customers receive fair, accurate and compliant outcomes. \n \n Key Responsibilities \n\n • Lead, coach and develop a team of up to 6 colleagues.\n, • Manage complaints and escalations effectively.\n, • Monitor team performance, quality and competency.\n, • Support continuous improvement and regulatory compliance.\n, • Build strong relationships across teams and departments.\n, • Use data and analysis to identify issues and improve customer outcomes.\n\n \n What We're Looking For \n\n • Proven people management and coaching experience.\n, • Strong experience in complaints/escalation management.\n, • Background in Financial Services, a regulated environment or Contact Centre operations is highly desirable.\n, • Excellent communication, problem-solving and analytical skills.\n, • Experience working in a fast-paced customer-focused environment.\n, • Experience dealing with vulnerable customers would be advantageous.\n, • Good knowledge of MS Office, particularly Excel and PowerPoint.\n\n \n 📍 Location: Newcastle upon Tyne – Onsite \n 📅 Start Date: 28 September 2026 \n ⏱️ Hours: 37.5 hours per week \n 📄 Contract: Minimum 6 months, with potential to go permanent \n 🔄 Shift Pattern: Monday–Friday 8am–8pm / Saturday–Sunday 9am–6pm on a rotational basis \n \n If you have strong people leadership experience and a background in regulated customer operations, apply now or get in touch to discuss the opportunity. \n \n #Regulatory #Supervisor #PeopleManagement #FinancialServices #CustomerService #Complaints #ContactCentre #QualityAssurance #Newcastle #Recruitment

An exciting opportunity for experienced Calibration Technicians who have a background in the Pharmaceutical industry to come join our team as we have a new role which will initially be based in Newcastle area. \n \n \n Responsibilities \n The following are typically the key tasks that would be expected of the role: \n\n • Execution of calibrations as per site schedule and site procedures.\n, • Execution of scheduled and unscheduled work orders, where appropriate, as per site schedule and site procedures.\n, • Troubleshoot problems with instrumentation as necessary and as directed by site supervisors.\n, • Carry out Risk Assessment of instrumentation calibration steps and ensure these are always kept valid.\n, • Enter calibration certs onto the site Computerized Calibration Management System if applicable, as directed by the Site Instrumentation Manager.\n, • Maintain all documentation in an organised and controlled manner in compliance with GMP and FDA\n, • Work with operation teams as required facilitating calibration activities\n, • Carry out calibrations in a safe and timely manner\n, • Carry out corrective/reactive maintenance on Instrumentation as requested\n, • Support continuous improvement and promote quality and customer service\n, • Report work carried out in compliance with site-based reporting tools\n, • To be available and to undertake any site required training\n, • Update “PM” schedule as required\n, • Update site system database as required\n, • Manage and prioritize workload to ensure that assigned activities are completed effectively and on time\n\n \n Qualifications \n Experience in P&ID - Piping and Instrumentation Diagram \n A good knowledge of Calibration Systems and Automation/Controls system. \n Literacy in Computer Operating Systems and applications such as Microsoft Windows, Word, Excel, and PowerPoint etc. \n They will also possess excellent Communication / Documentation and Interpersonal skills additionally, crucial qualifications include strong organisational and time management skills, the ability to work effectively both independently and as part of a team, and a customer-centric mindset. \n \n Please click apply if you are interested and feel free to reach out to Cara Keegan @ cmua@ellab.com \n

English speaking Contract Business Administrator (US Tech Recruitment) Newcastle \n Full Training, Clear Career Progression Pathway to Senior/Leader level, Incentives! \n TRG are part of the same prestigious investment portfolio: Spotify, Airbnb, Uber! \n \n\n • Role: Contract Administrator (entry level or experienced apply)\n, • Language: English professional/business level fluency preferred\n, • Location: Newcastle, UK (Global HQ, just 5 min walk Central St)\n, • Status: permanent (office based full time Monday to Friday)\n, • Market: US 130pm-10:30pm (WFH evenings post probation)\n, • Company: https://www.tenthrevolution.com/TRG\n, • Info: https://careers.tenthrevolution.com/why-recruitment/business-support/\n\n \n TRG have a fantastic full time opportunity for an English speaking Contract Admin, Newcastle, UK, our global Head Office! This is a key Business Support back office position, processing multiple important external contractor IT staff who work for our clients externally on cutting edge IT projects. It includes, but is not limited to crucial right-to-work checks, validating info via both manual & automated processes. You'll deal with volume external temp IT candidate details, picking the process up after our Sales team of specialist Recruitment Consultant confirmed they accepted an opportunity on our internal system (Salesforce CRM called 'Phoenix') You may also support some ad hoc duties on behalf of the sister Billing Teams (invoicing/timesheet processing etc) if required. You'll respond to queries and resolve issues raised in a professional and timely matter. Rewarded by full tailored training, clear career plan to future senior/leadership levels, combined with fun culture/incentives! \n \n A positive flexible finance/admin who thrives on a challenge is best suited! Tenth Revolution Group is an award winning global tech recruitment agency where change... is business as usual! \n \n What we are looking for? \n\n • Professional or business level fluency in speaking/reading and writing in English.\n, • Ideally 2 years of Finance or Customer Service related business admin experience.\n, • Familiarity with Microsoft Excel and handling sensitive/confidential data/information.\n, • Detail orientated, resilient, organised, flexible, positive, problem solving personality.\n, • Confidence to take calls when required (t's not a sales role, but results in revenue)\n\n \n What we offer at TRG? \n\n • Clear career progression plan to senior/leadership levels based on performance\n, • Holidays: 25 increasing to 27 days (3 years’ service) & 30 days (5 years’ service) + UK bank holidays +10 days 'Work From Anywhere' + paid Birthday + Volunteering day\n, • ‘Family Matters’ (enhanced Maternity/Paternity Leave/Loss support)\n, • Discounted travel pass 'Corporate Pop Card' (+1 year of’ service)\n, • Perkbox discounts at your local retail/hospitality establishments\n, • Online wellness/workout classes, discounted gym membership\n, • Festive Company Closure break between Xmas to New Year\n, • EAP (phone counselling, Legal/Financial/HR & Health advice)\n, • 4pm ‘Wellbeing Weekend’ early finish business wide for staff*\n, • Central Services monthly 'Spot Awards' (staff voucher gifts)\n, • Sociable team culture\n, • Workplace pension\n, • Life Insurance policy\n, • Monthly social events ('Tenth Thursday' and 'Lunch Clubs')\n\n \n What you'll be doing? \n\n • Processing all external IT Candidate/Payroll data guided by KPI’s.\n, • Processing all relevant Timesheet data accurately and efficiently.\n, • Supporting ad hoc external client billing (invoicing) / timesheets.\n, • Respond/resolve queries in line with company SLA’s timescales.\n, • Assisting the Senior/Principal Contract Administrators for EMEA.\n, • Calculating and managing key payments to our IT Contractors.\n, • Recruitment onboarding, compliance & right-to-work checks.\n, • Supporting wider projects/process improvement within TRG.\n, • Some internal/external phone work, however it's not Sales.\n, • Processing the external IT Contractors, after role accepted.\n\n \n The successful candidate will be organised, resilient and detail oriented to take pride in a job well done. They'll produce highly accurate results on a daily basis. They will remain confidential, bearing in mind the nature of the data they are dealing with. Holding excellent customer services skills with solution orientated approach when dealing with sensitive queries. Escalating to e.g. Credit Control, Legal, HR if req. They'll follow stringent processes without deviation, appreciating the importance of each step and its impact. Working well to deadlines and flexible if required in a fast paced environment where 'change is business as usual! A professional demeanour processing external IT professionals, re; their lucrative temporary placements/projects locally or abroad. This is a critical and respected global role that significantly impacts our business with a time sensitive workload but you'll never be bored! Complimented by a fun, social culture with incentives! \n \n TRG are an equal opportunities employer that values a diverse workforce and the contribution each individual makes. We are committed to promoting equality and diversity, and creating an inclusive environment for all both internally and externally with our clients and candidates. All job applicants require full independent right to work in the UK with fluent English. For more info visit: https://careers.frankgroup.com/why-recruitment/business-support/ \n \n Like to learn more for an asap start or compare confidentially? Get in touch today! \n \n Contact: Sarah McKinnell (Brennan) Talent Acquisition Manager, UK, Nordics, CEE \n Email: s.mckinnell@tenthrevolution.com with your CV, Cover Letter & Availability \n Call: 01913387514 to intro yourself, any transferable skills & next steps with TRG!

Manufacturing & Industrial Engineer \n Location: Gateshead \n Salary: Negotiable, depending on experience \n Working pattern: Permanent, four-day working week \n \n We are recruiting a Manufacturing & Industrial Engineer for a specialist low-volume manufacturing business. \n This is not a standard continuous improvement role supporting one repetitive manufacturing line. \n \n The position is focused on new product introduction, industrialisation and the development of controlled, repeatable manufacturing processes within a bespoke, batch and high-variation environment. \n You will work closely with Engineering, Quality and Manufacturing to take new and modified products from initial design through to a fully defined and commercially viable process. \n \n The Role \n You will be responsible for: \n\n • Leading new product introduction and industrialisation projects.\n, • Mapping products through each stage of manufacture.\n, • Developing repeatable manufacturing routes and process controls.\n, • Producing clear work instructions and standard operating procedures.\n, • Defining tooling, jigs, fixtures and manufacturing requirements.\n, • Using CAD/CAM systems to support manufacturing readiness.\n, • Working with engineering teams to translate design requirements into practical manufacturing processes.\n, • Measuring manufacturing time, cost, scrap, waste, rework and yield.\n, • Identifying opportunities to reduce cost and improve profitability.\n, • Improving lead times, productivity and Right First Time performance.\n, • Supporting process validation, first-off manufacture and repeat manufacture.\n, • Establishing appropriate checks, measures and traceability requirements.\n, • Ensuring processes meet customer, quality and compliance standards.\n, • Applying Lean Six Sigma tools to structured problem solving and improvement.\n, • Engaging manufacturing employees in process development and change.\n, • Supporting multi-skilling and more flexible manufacturing methods where appropriate.\n, • Presenting data-backed recommendations to senior management.\n\n \n Essential Requirements \n You must have: \n\n • Lean Six Sigma Green Belt certification.\n, • A degree in Mechanical Engineering or Industrial Engineering, or an HNC in a relevant engineering discipline supported by substantial relevant experience.\n, • Demonstrable experience in manufacturing engineering, industrial engineering, NPI or industrialisation.\n, • Experience within low-volume, batch, bespoke or high-variation manufacturing.\n, • CAD/CAM experience.\n, • Experience taking new or modified products from design through to manufacture.\n, • Demonstrable experience developing repeatable manufacturing processes.\n, • Experience producing work instructions, process maps and manufacturing documentation.\n, • Experience defining or improving tooling, jigs and fixtures.\n, • A strong understanding of scrap, waste, rework, yield and cost reduction.\n, • Experience using manufacturing data to deliver measurable improvements.\n, • Strong root cause analysis and structured problem-solving skills.\n, • Experience working in a compliance-led manufacturing environment.\n, • The ability to demonstrate tangible project results, including cost savings or operational improvements.\n, • Strong communication and influencing skills.\n, • A practical, shop-floor-focused approach.\n\n \n Desirable Experience \n\n • Lean Six Sigma Black Belt certification.\n, • Knowledge of PFMEA, Control Plans, APQP or PPAP.\n, • Experience supporting audit, traceability or regulated manufacturing requirements.\n, • Experience improving project profitability or manufacturing cost visibility.\n, • Experience within automotive, defence, aerospace, specialist vehicles, heavy engineering or another complex manufacturing sector.\n, • Experience introducing multi-skilling or flexible manufacturing methods.\n\n \n The Person \n You will need to be commercially aware, engaging and confident working with both the workforce and senior management. \n The successful person will be able to challenge existing processes constructively, generate practical ideas and support recommendations with clear data. \n You should be comfortable working in a developing environment where not every process is already mapped or measured, and where you will have the opportunity to introduce structure and influence how products are manufactured. \n \n Measures of Success \n Success in the role will include: \n\n • Improved industrialisation of new products.\n, • More repeatable and clearly documented manufacturing processes.\n, • Reduced scrap, waste, rework and manufacturing cost.\n, • Improved visibility of manufacturing time and profitability.\n, • Improved lead-time accuracy.\n, • Stronger compliance and traceability.\n, • Effective tooling, fixtures and work instructions.\n, • Improved workforce engagement and operational flexibility.\n, • Delivery of measurable and sustained financial improvements.\n\n \n What Is on Offer \n\n • Negotiable salary, depending on experience.\n, • Four-day working week.\n, • Varied and technically challenging projects.\n, • Direct involvement with senior management.\n, • Significant scope to shape manufacturing processes.\n, • A role combining NPI, industrialisation and operational improvement.\n\n

Newcastle upon Tyne City Centre \n Full-Time | Monday–Friday \n Graduate / Entry-Level | Full Training Provided \n \n Your first job after university shouldn't feel like a waiting room. You’ve spent years learning. Now it’s time to actually use it. \n \n At Bespoke, we’re building a growing business in Newcastle — and we’re looking for graduates who want to be part of that growth rather than simply find a job to fill the gap between university and whatever comes next. \n \n This is a real role from day one. You’ll be working with people, taking on responsibility, working towards targets and learning how different parts of a growing business operate. \n And you won’t be expected to figure it all out alone. You’ll have one-to-one mentorship, structured training and regular feedback from experienced members of the team. \n \n What will you actually be doing? \n The programme gives you practical experience across customer engagement, marketing, business development and team operations. \n You’ll learn how to: \n\n • Build strong relationships with customers and clients\n, • Communicate with different personalities and adapt your approach\n, • Understand customer needs and find the right solutions\n, • Work towards individual and team targets\n, • Handle questions, objections and challenges professionally\n, • Develop commercial and business awareness\n, • Support team performance and take on increasing responsibility\n, • Develop your leadership and decision-making skills\n, • Learn how a growing business operates beyond your individual role\n\n \n It's hands-on from the start. You'll learn by doing, not just by watching. \n \n Who are we looking for? \n We’re not looking for someone with a perfect CV. We’re looking for someone with potential. \n You might be someone who: \n\n • Takes pride in doing things properly\n, • Enjoys working with people\n, • Communicates confidently and listens well\n, • Takes responsibility rather than waiting to be chased\n, • Stays positive when things don't go according to plan\n, • Thinks about solutions instead of dwelling on problems\n, • Is ambitious but understands that good results come from consistent effort\n, • Wants to develop professionally and personally\n, • Enjoys being part of a team and contributing to its success\n\n \n Previous experience isn't essential. Attitude, work ethic and willingness to learn matter more. \n \n What do you get in return? \n \n Performance-based weekly bonuses \n Your performance can be recognised throughout the year, not just during an annual review. \n Clear progression structure \n You'll know what you're working towards and have the opportunity to take on more responsibility as you develop. \n One-to-one mentorship \n Regular support and guidance from experienced members of the team. \n Leadership & business development \n Develop practical skills that go beyond your first role and build a strong foundation for your career. \n Networking & travel opportunities \n Opportunities to meet people from across the industry and take part in incentive trips and events. \n Recognition & incentives \n Exclusive dinners, team events and additional incentives for strong performance. \n A growing team \n You'll be joining a diverse, ambitious team where your contribution can genuinely make a difference. \n \n Why Bespoke? \n We're still growing. That means there's room to make an impact, take ownership and develop alongside the business. \n We don't expect everyone to arrive knowing exactly where they want their career to go. What matters is that you're willing to learn, take feedback, put the work in and make the most of the opportunities in front of you. \n For the right person, this can be the start of something much bigger than a graduate job. \n \n Ready to get started? \n If you're looking for your first serious career opportunity in Newcastle and want to learn, earn, take responsibility and grow, we'd like to hear from you. \n

The role is designed to support our Account Director and nationwide Regional and Area Management and Operations Team, providing administrative and operational support as well as liaising with other departments and suppliers in order to provide the best service possible to clients. \n \n This is a varied and fast paced role within a small but busy team! The right candidate will be expected to use their own initiative and be capable of thinking on their feet to resolve queries or issues. The candidate may be required to travel to sites as necessary. \n \n Report to Account Director & Regional Managers \n \n Key Responsibilities \n \n\n • Plan and prioritise tasks effectively to ensure each task is completed efficiently\n, • Providing advice, guidance and training to new managers for process and use of systems.\n, • Place orders for machinery, products and uniforms for site, and subcontractors.\n, • Provide a professional service in all internal and external communications.\n, • Adhoc and administration duties within the team – spreadsheets, presentations, letters etc\n, • Raising PO’s, reviewing delivery dockets and liaising closely with our suppliers to chase up any outstanding deliveries or issues relating to same.\n, • Invoicing queries support\n, • Note taking for HR meetings\n, • Action payroll queries including late wages, adjustments, pay rate changes etc\n, • Monitor targets set for the Site Management & provide feedback\n, • Ensure sites have adequate stock levels. Ensure monthly material orders are correct and completed on time and within budget\n, • Report on weekly budgets\n, • Provide regular feedback to management.\n, • Assist Management team create new vacancy posts on Eploy & work with each stakeholder to ensure that a smooth process is conducted to ensure all new start paperwork is checked and sent onto recruitment for issuing of payroll numbers\n, • Create reports for leavers / new starters and any other changes.\n, • Manage and report on weekly hours budgets in line with KPI expectations\n, • Ensure that a weekly check of the wage spend is actioned for any irregularities.\n, • Create Audit trackers and share with team ensuring all milestones are adhered to and reported to client\n, • Ensure Payroll Compliance procedures are strictly adhered to\n, • Maintain regular contact with client(s) and ensure good relations are upheld\n, • Action correspondence concerning contracts, queries, complaints etc\n, • Attend the monthly KPI meetings and conduct notetaking, which will then be provided after the meeting with actions (if applicable)\n, • Ensure ALL accidents paperwork is collated and sent to the Account Director and the tracker updated as per company procedure\n, • Ensure the training matrix is updated where required and on time.\n\n \n Required Skills \n \n\n • Excellent organisational skills with the ability to prioritise and manage tasks simultaneously.\n, • Strong communication, customer support and interpersonal skills\n, • Ability to resolve issues or problems and work as part of a team or independently.\n, • Strong MS Office skills –Excel, Outlook and Word.\n, • Dependable and flexible\n, • Strong attention to detail with a high level of accuracy.\n\n

\n Newcastle upon Tyne, NorthEast NE1, United Kingdom \n Full-time Permanent Director Description\n Managing Director (Green Zone Surveys-Enviroduct) \n Newcastle-Upon-Tyne \n Permanent- Full-Time \n Green Zone Surveys \n Green Zone Surveys is a market-leading building compliance specialist, providing essential survey and compliance services across the built environment. Operating at significant pace, Green Zone hasestablished itself as the dominant player in its space through an unwavering commitment to quality, operational excellence and scalable field delivery. \n The business is on an exciting and sustained growth trajectory, driven by increasing regulatory demand, a broadening client base and a relentless focus on market penetration. Green Zone is strategically positioned to serve as the anchor business for the HVAC / Hygiene segmentwithin the Vadella Group, with clear ambitions to lead further consolidation activity within this sector. \n Enviroduct is a specialist ductwork services business providing Survey, Clean and Protect services to clients across the built environment. Acquired as a strategic bolt-on to Green Zone, Enviroduct bringscomplementary technical capabilities and an established client base that significantly deepens the group’s offering within the HVAC and building hygiene segment. Enviroduct is also scaling at pace with a clear plan on field growth. Together, Green Zone and Enviroduct form a compelling, integrated service platform, well-positioned to become the definitive provider of HVAC compliance and hygiene services across the UK. \n Both businesses sit within Vadella, a private equity-backed group of operating companies scaling rapidly across complementary sectors. Vadella’s strategy is underpinned by acquiring high-quality,market-leading businesses and providing them with capital, strategic support and operational infrastructure to accelerate growth and unlock long-term value. \n This is an exceptional opportunity for a commercially driven, operationally astute leader to take the helm of two market-leading businesses at a defining moment in their growth journeys. The Managing Director will hold full P&L accountability across Green Zone Surveys and Enviroduct, driving continued revenue growth, operational efficiency and cultural excellence, whilst playing an active role within the Vadella Group’s senior leadership community. \n The ideal candidate will have a deep understanding of field-based, service-led businesses, appreciating that scale, utilisation and productivity of field teams are the primary engines of profitability. They will be energised by pace, comfortable operating in a PE-backed environment andambitious to build something truly category-defining. \n The Managing Director will report directly to the CEO of Green Zone Surveys and Enviroduct, and will be an active contributor to the Vadella Group senior leadership forum. The MD will be expected to work closely with the Vadella Board and investor group on strategy, performance and value creation planning. What you will be doingStrategic Leadership & Growth\n \n • Drive the strategic vision for Green Zone Surveys and Enviroduct, in full alignment with Vadella’s group strategy and growth ambitions.\n, • Drive significant and sustained annual revenue growth, reinforcing the businesses’ position as the dominant players within the HVAC / Building Hygiene compliance market.\n, • Evaluate potential tuck-in acquisition targets to further strengthen the platform, working inclose collaboration with the Vadella corporate development team.\n, • Position Green Zone as the anchor business for the HVAC / Hygiene segment within Vadella, building the infrastructure, brand and capability to successfully integrate futurebolt-on acquisitions.\n, • Lead commercial strategy, pricing, tendering and client development to maximise market shareand revenue quality.\n, • Hold full accountability for the P&L across both Green Zone Surveys and Enviroduct, ensuring delivery of agreed financial targets and KPIs.\n, • Manage cost bases effectively whilst continuing to invest in the capability and capacity required to sustain the pace of growth.\n, • Provide clear, accurate and insightful financial reporting to Callum Thompson (CEO) and theVadella Board on a regular cadence.\n, • Drive operational leverage, ensuring that revenue growth translates into improving margins and sustainable profitability.\n Operational Excellence & Field Delivery\n \n, • Oversee the delivery of field-based services across both businesses, ensuring operational standards, health & safety, quality and customer satisfaction are consistently upheld.\n, • Champion a culture of utilisation and productivity within field teams, deploying data-led scheduling and resource planning to maximise field efficiency and capacity.\n, • Build scalable operational processes, systems and frameworks that allow both businesses togrow rapidly without sacrificing quality or margin.\n, • Ensure full compliance with all relevant regulatory, health & safety and industry standards across both businesses at all times.\n People & Culture\n \n, • Build, inspire and retain a high-performing senior leadership team across both businesses,creating a culture defined by accountability, ambition and continuous improvement.\n, • Drive employee engagement across field and support functions, ensuring both Green Zone and Enviroduct are employers of choice in their respective markets.\n, • Develop robust succession pipelines and talent strategies across commercial, operational andfield-based functions.\n, • Lead integration activities where relevant, ensuring that acquired businesses are embeddedeffectively and efficiently into the Green Zone platform.\n Stakeholder & Client Management\n \n, • Serve as a senior ambassador for Green Zone and Enviroduct with key clients, prospects, partners and industry stakeholders.\n, • Develop and maintain strategic client relationships, supporting business development activity and long-term contract retention.\n, • Work in close partnership with the CEO and the wider Vadella leadership team to ensure strategic alignment on performance, growth plans and cultural direction.\n, • Own regulatory compliance and H&S strategy. Ensure adherence to TR19 and safety legislation. Lead audit readiness, risk frameworks and Board-level reporting.\n Essential Experience & Qualifications\n \n, • Proven experience as a Managing Director, CEO or equivalent senior P&L leader, with ademonstrable track record of driving revenue growth and operational improvement.\n, • Strong commercial acumen, with proven experience developing and executing growth strategies within a fast-paced, scaling business environment.\n, • Experience operating in a field-based, service-led business - with a clear understanding of thecritical importance of utilisation, scheduling, field team productivity and operational leverage.\n, • Demonstrated ability to build and develop high-performing teams across operational, commercial and support functions.\n, • Strong financial literacy and confidence in owning a full P&L, managing budgets, forecastingand reporting to board level.\n, • Experience within a private equity-backed or investor-owned environment, with familiarity of PE reporting cadence, KPI frameworks and value creation planning.\n, • Background in the built environment, facilities management, HVAC, building services, compliance or a closely adjacent sector is preferred.\n, • Track record of supporting or leading M&A activity, including post-acquisition integration.\n, • Knowledge of HVAC, building hygiene, ventilation compliance or fire safety regulations andstandards.\n, • Experience leading a multi-brand or multi-entity business, ideally within a group structure.\n, • IOSH Managing Safely (or equivalent)\n, • Formal training or accreditation in health & safety, risk management or compliance.\n, • Familiarity with ISO standards and audit frameworks.\n, • Commercially driven and financially sharp, always focused on profitable, sustainable growth.\n, • Decisive leader with the ability to balance long-term strategic thinking with hands-on operational delivery.\n, • Energised by pace and scale, comfortable and effective within a high-growth, high-expectationPE-backed environment.\n, • Exceptional communicator and relationship-builder, credible at board level and equally effective on the operational front line.\n, • High levels of personal accountability, integrity and transparency.\n, • Resilient, adaptable and solutions-focused when navigating challenges and ambiguity.\n, • Genuinely ambitious to build something significant and lasting, both within these businesses and the broader Vadella Group.\n \n #J-18808-Ljbffr

Decision Support Technician \n \n Location: Newcastle upon Tyne, control room based \n Contract: Fixed-term contract \n Hours: Full-time, 3 x 12-hour shifts on a 24/7 rotation \n Salary: £32,000 plus 20% shift allowance \n Start date: ASAP \n \n Role Overview \n \n We are looking for a Decision Support Technician to join a busy rail operations environment. This role is based in a control room setting and will focus on supporting live train operations by advising on, diagnosing and responding to in-service faults and failed units. \n The successful candidate will work closely with production teams, drivers and operational stakeholders to ensure trains are safely and reliably available for service. This is a great opportunity for someone with a rail, depot, automotive or military technical background who is looking to develop within rolling stock. \n \n Key Responsibilities \n \n\n • Log and respond to notifications of in-service faults and failed units.\n, • Provide technical advice and first-response support during live train faults and breakdowns.\n, • Support the safe entry, withdrawal and mobilisation of units in service.\n, • Liaise with production management and operational stakeholders where on-site support is required.\n, • Assist with fault diagnosis across key train systems including electrical, mechanical, pneumatic, software, network, high-voltage and low-voltage systems.\n, • Maintain accurate records, including defect logs, job cards, work orders, failure reports and technical requests.\n, • Input and analyse operational and maintenance data using electronic management systems.\n, • Support safety, quality and environmental standards, helping to embed a zero-harm culture.\n, • Attend internal and external performance meetings where required.\n, • Support continuous improvement activity and contribute to safe, reliable and efficient production performance.\n\n \n Essential Requirements \n \n\n • Qualification or equivalent experience in a rail, depot, technical, automotive or military environment.\n, • NVQ Level 3 or equivalent in a relevant technical subject.\n, • Electrical, mechanical, network/software or similar technical experience.\n, • Strong communication skills and confidence supporting stakeholders in live situations.\n, • Good IT skills, including Microsoft Office and electronic reporting systems.\n, • Ability to work under pressure and to tight deadlines.\n, • Customer-focused approach with a commitment to quality and safety.\n, • Flexible team player with good interpersonal skills.\n, • Willingness to work a 24/7 shift rotation.\n, • Full UK driving licence.\n, • Medically fit and willing to undertake drugs and alcohol testing where required.\n\n \n Desirable Experience \n \n\n • Experience working with rolling stock or in an operational transport environment.\n, • Knowledge of rail safety, risk assessments and safe systems of work.\n, • Experience contributing to root cause investigations.\n, • Understanding of Lean, Kaizen, 6S or other continuous improvement methods.\n, • NVQ Level 4 or ILM Level 3 Leadership and Management, Mechanical or Engineering or equivalent.\n\n \n Candidate Profile \n \n This role would suit a technically minded individual with strong communication skills who can remain calm under pressure. Candidates from rail, depot, automotive or military backgrounds may be well suited, particularly those looking to move into or develop within rolling stock and live operational support.

BetMGM is one of the fastest-growing brands in the global sports betting and iGaming industry. Backed by the strength of MGM Resorts International and LeoVegas Group, we're bringing the gold standard of entertainment to disrupt the sector. As we scale rapidly, we are building a world-class local team, and performance insights are at the heart of our commercial strategy. The Senior Manager - Portfolio Analytics is not just a data expert, but a commercial leader with consultancy-level problem-solving skills to join our high-performing UK analytics function. You will operate across all business functions - from marketing and product to operations and finance - with a clear mission: to understand, optimise, and grow how the business makes money. This role blends deep analytical expertise with strategic advisory capability, delivering insights that shape decision-making, drive revenue, and improve operational efficiency. • Work closely with the Head of Group Performance & Insights, Senior Commercial Director and CCO to embed a world-class portfolio analytics framework to help drive fast, actionable portfolio and business decisions., • Serve as a commercial thought leader, shaping strategy, challenging conventions, and elevating commercial thinking across the Group., • Act as a strategic partner to functional leaders (Marketing, Product, CRM, Pricing, Risk, Operations, Finance) to identify growth opportunities and operational efficiencies., • Analyse end-to-end revenue drivers across acquisition, retention, monetisation, and customer lifetime value., • Lead consultancy-style problem solving, from scoping questions to prioritising projects, structuring analysis, and delivering clear recommendations. For example: Generosity Optimisation & Strategy, Pricing Strategy (Sports & Casino), Casino Optimisation, Commercial Deal Analysis, Customer Risk Profiling & Optimisation., • Build and deliver actionable performance insights that directly influence revenue, customer behaviour, and profitability., • Support the Head of Group Performance & Insights and Group Performance Directors in embedding actionable, data-driven insights into regular performance conversations., • Partner with finance and commercial teams to enhance revenue forecasting, campaign ROI, and P&L modelling., • Collaborate with central teams to embed and maintain a world-class analytics framework covering transactional, market, competitor, and customer data, • Contribute to a data-driven culture by sharing knowledge, mentoring peers, and promoting analytical best practice., • Proven experience in a commercial analytics, revenue optimisation, or strategy role within online gambling, gaming, or a similarly fast-paced digital sector., • Consultancy craft - skilled in problem solving (at least five years in a commercial leadership role), hypothesis-led thinking, project prioritisation, and stakeholder engagement., • Strong commercial acumen, with a deep understanding of how digital businesses generate revenue and profit., • Expertise across multiple analytics domains: performance, product, operations, customer, and commercial., • Proficiency in analytical tools and languages (e.g., SQL, Python, R) and visualisation tools (Power BI, Tableau)., • Familiarity with modern cloud data environments (e.g., Snowflake, Databricks)., • Excellent communicator, able to present complex data in clear, concise, and compelling ways to senior stakeholders., • Highly collaborative, comfortable working across multiple teams and disciplines. At the core of LeoVegas Group is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 2000 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 19 offices worldwide. • Hybrid working - 3 days per week at the office, with flexibility for 2 days at home, • Workation – Take your job on an adventure with our Workation benefit for up to 4 weeks per year (T&Cs apply)., • Plenty of time to recharge – 28 days of paid leave, plus all public and bank holidays in England., • Invest in your future – We match pension contributions up to 6%., • Comprehensive healthcare – BUPA coverage, including pre-existing conditions, plus a cashback plan for dental, optical, and other treatments., • Wellbeing allowance – £250 annual allowance for you to invest in your health and wellbeing (T&Cs apply)., • A great workplace experience – Talented colleagues, free onsite parking, complimentary snacks and drinks, Monday breakfasts, and Friday lunches., • A social culture you’ll love – Regular opportunities to attend sporting events throughout the year, plus a quarterly team budget for even more fun., • Support for growing families – Up to 6 months of full pay for maternity leave., • Stay active & save money – Cycle-to-work scheme and gym discounts., • And there’s more… We’ll share even more perks related to your role when you chat with our Talent Acquisition team! In our pride, we empower our teammates to find their roar and run with their wildest ideas. We don’t wait for things to happen; we pounce and make it happen! Would you be a good fit for the Leo Pride - give us a roar! As our company working language is English, we’d like to see your CV in English. #J-18808-Ljbffr

We’re looking for an Account Director to join a company within the edtech space. The Role As an Account Director, you will play a pivotal role in growing the customer base, driving customer satisfaction, account expansion, managing risk, renewal and retention. You will be customers' main point of contact, responsible for cultivating strong relationships across diverse industries, understanding their unique needs, and ensuring the successful adoption and utilisation of the company’s solutions in order to secure renewals, working with internal experts. • Proven experience in account management within the learning technology industry., • Able to demonstrate success in balancing revenue and retention targets while driving customer satisfaction and managing risk and escalation with a matrix team., • Customer‑centric with a passion for delivering exceptional customer experiences and a deep understanding of the customer lifecycle., • Interested in the challenges customers face, how to solve them and the latest trends within the industry., • Organised, methodical, agile and adaptable to changing priorities and requirements., • Comfortable with ambiguity and highly self‑motivated., • Able to communicate confidently and effectively with internal and external stakeholders to drive collaboration and build cross‑functional working groups., • Ability to drive accountability and execute actions through collaborative plans and facilitate resolutions across multiple stakeholder groups., • Ability to proactively map out your account list to identify expansion opportunities., • Build, maintain and expand strong, trust‑based relationships with key stakeholders within customer organisations., • Understand client objectives, challenges and opportunities to effectively position the company’s solutions., • Effectively and proactively identify upsell and cross‑sell opportunities within existing accounts., • Develop account strategies and plans that support the business objectives of customers as well as the company’s overall goals., • Collaborate with Product, Sales and Marketing teams to develop strategies for organic growth., • Proactively manage the renewal process for subscription‑based clients., • Build a strong value‑based proposition for customer renewals, anticipating and mitigating potential renewal challenges and ensuring a high renewal rate., • Facilitate de‑escalation and return‑to‑health plans for customers., • Work collaboratively with all functions to plan, execute and consult on solving key customer challenges and risks., • Bring the right people to the right conversations and drive matrix teams to achieve positive outcomes., • Collaborate closely with Professional Services, Customer Success and Customer Support teams to ensure a cohesive approach to account management., • Maximise customer satisfaction and deliver exceptional, demonstrable value throughout the customer journey., • Develop a deep understanding of the company’s solutions and future innovations., • Clearly communicate the value proposition of the company’s solutions to customers., • Collaborate closely with Customer Impact to track and monitor key performance indicators related to account health, adoption, engagement and success metrics., • Showcase the impact on customer satisfaction, retention and revenue growth., • Utilise data insights to identify trends, opportunities and areas for improvement., • Stay updated on industry trends, market competition and emerging technologies., • Provide strategic insights to customers., • Propose and drive enhancements to optimise Account Management processes and overall efficiency. Ready to make your next move? Apply today. #J-18808-Ljbffr

Location: Newcastle upon Tyne (Preferred) Salary: Competitive Contract: Permanent We are on the lookout for a Business & Quality Systems Manager to join the Mayborn family! The Business & Quality Systems Manager is responsible for providing global management system representation and audit support, to ensure the effective delivery of our Quality Management System. The Business & Quality Systems Manager will take the lead on coordinating and maintaining ISO certification (9001, 13485, and 14001), to support compliance, innovation, continuous improvement and our brand reputation. The role will lead on the implementation of the global quality standards, raising awareness and engagement across the business. In addition, the role holder is responsible for supporting other certification and benchmarking activities to support the successful implementation of Mayborn’s ESG strategy, including Internal Sustainability and Carbon Certification (ISCC) and SEDEX Members Ethical Trade Audits (SMETA). This specialist role provides technical knowledge of international standards as the frameworks to inform on our governance, process consistency, effectiveness and operational efficiency to support product development, risk management and key business programs. • Leading as the Global Management System Representative our headquarters have effective and robust ISO Management Systems, which are in line with and comply with the requirements of ISO 9001 and 14001., • Leading as Management System Representative with the Medical Device Management System (ISO 13485), including communications with competent authorities and notified bodies as required., • Managing, maintaining, and improving our Business Management Systems (BMS) and global approach, supported by our site-based Quality, EHS and Product Compliance Representatives., • Leading on and coordinating internal audits, documentation control and management reviews activities with internal teams, as required., • Identifying and driving continuous improvement activities across sites and departments through internal audits, to support both business and customer needs., • Developing and updating global policies and procedures to meet the requirements of the ISO programs, including the Global Quality Policy, along with new standards and areas where legislative compliance obligations need to be met., • Lead on managing / keeping up to date a suite of dedicated software applications (Qpulse and Regscan) to manage documents and to monitor & deliver legislative and systems compliance., • Support in providing Quality inductions, • Act as the main contact for third-party certification bodies., • Ensure ongoing suitability and effectiveness of the management systems in line with the business’ expanding ISO requirements., • Using technical ability to develop management system frameworks to deliver any specialist certification schemes, e.g. chain of custody certification schemes (ISCC) and keeping ISCC Hub up to date, to support sustainable and traceable product development and ESG business needs., • Support on supplier evaluations and external audits to ensure suitability and effectiveness of Mayborn’s supply base with regards to quality, environment, H&S and ESG standards., • Support on delivering business improvement and management methodology activities, i.e. 6S., • Manage the central budget in relation to certification and audit costs, working with Legal in relation to contract approvals., • Support in the coordination, updating and delivery of the business continuity plan and associated risk management activities., • Experience of working in a similar role., • Certified Lead Auditor (ISO 9001, and 14001)., • Progressive knowledge and experience of implementing Management Systems and change management activities to achieve certification., • Experience working in a manufacturing environment., • Educated in a relevant technical area (quality management preferred)., • In depth knowledge and experience of ISO 9001 and 14001 and delivering and maintaining certification., • Knowledge and experience of ESG / Ethical Manufacturing requirements., • Experience of developing and embedding a positive Quality Management culture., • Strong presentation and engagement skills, with an ability to be effective in influencing others (internally and externally)., • Experience of management representative responsibilities in relation to ISO 13485 (medical devices)., • Knowledge of Carbon Certification (ISCC) and SEDEX Members Ethical Trade Audits (SMETA) or similar., • Experience of using Q-Pulse Quality Management Information System (QMIS) or similar would be advantageous., • Understanding of business continuity, resilience and risk management processes. #J-18808-Ljbffr