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Job Summary / Overview As a Recruitment Business Partner, you’ll own the end-to-end recruitment journey for operational roles across your campaign area, ensuring Teleperformance is consistently seen as an employer of choice. You’ll play a critical role in attracting, engaging, and hiring large numbers of top-quality agents and support roles to support our fast-growing operations as well as driving social value sourcing initiatives. You’ll act as a trusted advisor and business partner, collaborating closely with stakeholders across Operations, HR, Training, and Workforce Management to deliver recruitment strategies that meet both business and client needs. Your focus: fast, efficient, and high-quality recruitment. You’ll support the growth and management of our offshore teams to ensure they work to the required standard. The role requires you to be on site a minimum of 3 days per week. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) • o Lead the full lifecycle recruitment process for large-scale operational hires, from role briefing and sourcing to offer and onboarding., • o Partner with hiring managers to define role requirements and create strategies that attract large volumes of qualified candidates quickly., • o Source candidates proactively across multiple channels including job boards, social media, professional networks, schools, and referrals. Working hand in hand with the Recruitment Delivery Manager and/or Sourcing Manager, • o Screen, interview when required, and assess candidates to ensure the right fit for each role, while maintaining efficiency to meet high-volume targets., • o Coordinate pre-employment checks (backgrounds, references, etc.) to ensure compliance and smooth onboarding for all., • o Maintain accurate recruitment data in the Applicant Tracking System (ATS) and provide regular reporting on recruitment metrics and KPIs., • o Build and maintain strong relationships with internal stakeholders and external recruitment partners to ensure recruitment goals are met., • o Deliver a world-class candidate experience, acting as a brand ambassador at every touchpoint., • o Continuously improve recruitment processes, tools, and strategies to drive efficiency, quality, and scalability., • o Be a partner to your segment of the business, support strategy and high-quality recruitment for your assigned clients, • o Support with offshore resource development and upskilling, • o Drive and grow our social value standing, providing insight and analysis to diversify pipelines and maintain good data What You’ll Bring – Essential Criteria • o Proven experience delivering high-volume recruitment as the lead recruiter, in a BPO or fast-paced operational environment, • o Experience managing recruitment for operational roles at scale (agents, customer service, or call center positions), • o Experienced in leading a team of recruiters or recruitment administrators as part of a recruitment function, • o Experienced in recruiting social value candidates and/or working in social value employment, • o Strong stakeholder management and communication skills., • o Ability to operate in a fast-paced environment, managing competing priorities while maintaining quality., • o Knowledge of UK employment law and recruitment compliance practices is strongly preferred., • o Proficiency in ATS platforms (e.g., iCIMS, JobTrain, Taleo, SAP) and Microsoft Office tools., • o Excellent problem-solving, organisation, and time-management skills

Role Overview Our excellent client is seeking a highly organized and technically proficient Operations Manager to oversee the day-to-day execution of their aviation and engineering projects. This role is critical for bridging the gap between strategy and technical delivery, ensuring that our clients Engineering and Data Air Traffic Control (ATC) divisions operate at peak efficiency. The ideal candidate will have a background in Aeronautical Engineering or Air Traffic Control (ATC) and the ability to manage complex technical workflows in a fast-paced environment. This role will suit am ambitious individual who has aspirations to move into a Director based role. What Our Client Offer • The opportunity to manage operations for a well-established UK aviation leader with a global footprint., • A competitive salary of £50,000 basic per annum., • A pivotal role in the delivery and innovation of future Air Traffic Control technology., • Opportunity for role to develop into a Director position, clear progression pathways., • Bonus applicable on top of base salary, this will be specifically tied to direct contribution of increased turnover., • Opportunity to work with an extremely settled and committed team, headcount of the business sits at Circa 17. Key Responsibilities 1. Operational Efficiency & Delivery • Workflow Management: Direct the daily activities of the Engineering and Data ATC teams to ensure projects are delivered on time and to specification., • Resource Optimization: Manage internal resources and budgets to ensure operational targets are met efficiently., • Process Improvement: Identify and implement operational enhancements to support the company’s goals for increased turnover and market share. 2. Technical Oversight & Quality Assurance • Product Support: Coordinate the production and implementation of our client’s key systems., • Safety & Compliance: Maintain strict adherence to UK and international aviation safety standards across all technical deliverables., • Technical Troubleshooting: Serve as a point of escalation for complex engineering hardware or data system challenges within the airport environment. 3. Project Coordination & Stakeholder Liaison • Project Lifecycle: Oversee high-value contracts and Service Level Agreements (SLAs) from initiation through to successful delivery., • Client Relations: Act as a technical point of contact for airport authorities and international partners during project execution., • Team Mentorship: Provide direct leadership and technical guidance to staff, fostering a culture of operational excellence. Experience & Qualifications • Aviation Expertise: A background in Air Traffic Control (ATC) or Aeronautical Engineering., • Managerial Experience: Proven experience in an operations or senior project management role within the aviation, defence, or high-tech engineering sectors., • Technical Literacy: An understanding of complex data systems and engineering hardware. Core Competencies • Results-Oriented: A strong focus on achieving operational targets and maintaining high-quality delivery standards., • Communication: Ability to effectively translate technical requirements for both engineers and senior stakeholders., • Problem-Solving: Highly capable of navigating complex global market shifts and technical hurdles. TO APPLY Please send your updated CV to Westray Recruitment Group or apply direct by calling Westray Recruitment Group on 01642 612 600

We’re looking for a Continuous Improvement Manager to design and evolve simple, intuitive and effective end-to-end customer journeys that make life easier for our customers and for our teams. You’ll champion self‑service, reduce unnecessary contact, drive efficiency, and help us deliver brilliant experiences every time. \nWhat you will be doing...\n\n • Map out current and future customer journeys across holidays and owners\n, • Identify where friction, complexity or duplication is getting in the way\n, • Interpret customer data and insights to deep dive into the root cause and tell the story of how we will make an impact\n, • Create clear customer flows, handoffs and service propositions\n, • Design customer touchpoints, moments that matter and frameworks that enable the customer journey\n, • Work collaboratively with policy, legal, digital and operational teams to remove barriers\n, • Ensure everything we design - from language to process - is crystal‑clear and customer‑centred\n, • Support test‑and‑learn activity based on genuine customer behaviour\n, • Own the product roadmap for self‑serve and automated journeys\n, • Translate service design thinking into product outcomes and prioritised backlogs\n, • Partner closely with digital, automation and operational delivery teams\n, • Use data and insight to drive adoption, completion and continuous improvement\n, • Design journeys that help customers achieve their goals, seamlessly\n, • Balance experience, technical feasibility and operational capacity \n\nAbout you...\n\n, • Driven, energetic and motivated by achieving great outcomes\n, • A confident facilitator with strong problem-solving skills\n, • Experienced in service design, journey mapping and product management\n, • Comfortable working in complex or regulated environments (advantageous)\n, • Skilled at balancing customer needs with commercial and operational realities\n, • Data‑driven, curious and experimentation‑minded\n, • Great at stakeholder management and prioritisation\n, • Strong in presenting, pitching and bringing others on the journey\n, • Experienced working alongside service design, digital and operational teams\n, • The chance to develop your skills and boost your career across our 65 parks – we’ve got your back when it comes to training! \n, • You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority. \n, • A 50% discount for you and a 25% discount for friends and family when booking your holiday with us. \n, • A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities. \n

Are you looking to benefit from a new career in Data Analysis? If you are detail orientated, perceptive, organised, competent, analytical and can communicate well with those around you; you could have a truly rewarding future as a Data Analyst We do this using our specialised Data Analyst career programme which looks to assist and place qualified candidates into a career pathway in Data Analysis. Please note this career program is designed for entry level individuals with limited or no experience, so please do not apply if you are already an experience Data Analyst as we will be looking primarily at entry level roles. Demand for Data Analysts has grown 20% year on year with experienced analysts easily commanding salaries of £50k+. All business decisions rely on data to ensure correct business decisions are made and therefore the role of the data analyst in the new digital world has become essential for business owners. Below are current average salaries in the sector for lower-level positions and fully trained Data Analysts: • Junior Data Analyst - £30,000, • Data Analyst - £50,000, • Business Data Analyst - £67,500, • Data Analytics Analyst - £80,000 The courses in the package have been identified by our recruitment partners as industry standards for the UK/European and International Data Analysis sector. Skills shortages across all sectors are increasing the demand for qualified, entry-level career seekers and career changers. Whether you are working full-time, part-time or are unemployed, this job and recruitment package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks. Your job and career goals are completed in 4 easy steps listed below. Step 1 - CompTIA Data+ Qualification The first step is completing the CompTIA Data+ Qualification accredited by CompTIA. This professional international industry-recognised qualification teaches you the essential skills of a Data Analyst. You will cover skills such as data mining, manipulating data, visualising data, and reporting on data. Study time for the qualification is approximately 30 hours and qualification is achieved by completing a 1-hour multiple choice exam. The course is provided online and comes complete with exam simulators and revision tools. You will be provided with access to a tutor and a 1-hour online revision workshop prior to sitting your exam. This qualification will set you on a route to becoming a data analyst. Step 2 - Data Administration Training Data is extracted using various method which are normally IT driven. Therefore, we will provide you with access to the following additional courses to ensure you are suitably employable as a data analyst. • Microsoft excel - to expert level., • Learn SQL - the programming language used for extracting data from more complex databases., • Learn Python 3 - Python 3 is a simple to use programming language used by many analysts. Step 3 - Business Analysis Foundation Business Analysts and Data Analysts often work very closely together and indeed many Data Analysts become Business Analysts and vice versa. Adding a Business Analyst Foundation certificate will make you much more employable and enable you to cross over into business analyst roles and hybrid roles. Business Analysis Foundation accredited by the BCS (The British Computer Society also known as the Chartered Institute of IT). Study time for this course is approximately 15 hours and qualification is achieved through an online BCS exam. Step 4 - Recruitment Support Now you are qualified for an entry level data analyst position our recruitment support team will now begin collaborating with you to help you secure your first a suitable role based on your new qualifications and any other experience you may have. We have been helping candidates start and build careers in the project management industry since 2007 and have a 4.8 Trustscore on Trustpilot. Our Recruitment Support team will help you work through job applications, interviews and provide you with a full cv review based around your new qualification and written to maximise your chances of obtaining a role in the project management sector. They will provide you with guidance as to which roles our most suitable for you as an entry level project sector worker aiming to become a project manager. This will include mock job interviews as well as any help you feel you need. Our money back guarantee If after 1 year of passing your formal qualifications, we have been unable to help you secure a role, we will refund your study fees minus the cost of the exams. However, we are normally able to help candidates find their first role within 6 months of qualifying and for locations based close to major cities this is often reduced to less than 3 months. Check our testimonials from the hundreds of candidates we have already helped. What Now? To accommodate candidates, the training element of the package is available on finance terms of up to 1 year. This enables you to get qualified and start in your new role without having to fund all the training costs up front. Enquire now and one of our experienced Career Consultants will contact you within 4 working hours to answer any questions that you may have and to assist you in taking the first step towards your Data Analyst Career aspirations.

The Company MTrec are proudly representing our industry leading client on their search for an experienced Financial Controller. You will be working for a reputable business on a full-time permanent basis. If you feel you have the required skills and experience, then please apply for an immediate response. The Role • Preparation and validation of local financial statements /KPIs for both actuals and forecast, as well as budget/MTP, in accordance with Group reporting standards and processes and local rules, and in cooperation with other departments., • Ensure full consistency between operational KPI/Actions and financials., • Reviews Statements prepared by accounting., • Ensures reliability and lead times for publication of company economic data (budget, reporting and consolidation package) according to Group standards, and in cooperation with other departments., • Participate to statutory audits., • Preparation/review of Cash performance and Forecasts for both actuals and forecast of site, as well as Cash MTP, in accordance with Group reporting standards and processes and in cooperation with other departments, included but not limited to Accounting Department., • Manages and Optimises cash with the support of the Business Unit/Corporate Treasury. Implements all means enabling funding of the subsidiary (contact with banks, search for funding, search for subventions)., • Ensures that all means are implemented to recover Receivables of the company (customer due payments, etc.)., • Manage the plant Controlling in interface with the financial network and Operations., • Support the plant in Internal controls., • Is a strong partner of the Plant Manager and the team to set and meet financial and operational targets, improve hourly rates, enforce internal controls and processes., • Prepare and challenge medium and budget plans, forecasts, hourly rates or all plan-specific financial studies/projects, with a lead on associated action plans., • Validates profitability of investments and products., • Advises Plant Director/Business Unit/ Finance network where appropriate (within field of expert knowledge)., • Carries out specific analysis at the request of the Plant Manager and Financial network., • Represents the company with a delegation of authority for tax and administrative duties when there is no local Accounting Department ; banks and local insurance companies, local courts in the event of disputes /proceedings involving the company., • Support the plant in Internal controls., • According to the business activity objectives, establishes action plans and coordinates the missions of his/her team in a consistent way., • Proposes and controls the annual operational activity budget., • Follows activity performance indicators, implements corrective actions if necessary, and communicates them to teams., • When relevant, carries out the annual appraisal interviews, lays down the objectives of his/her team., • Develops employee skills and proposes necessary training to maintain performance., • Full time-site based. The Person • Previous Site Financial Controller experience is essential., • A background in manufacturing is preferred., • Possess relevant industry qualifications., • Able to facilitate positive relationships and communications between departments and key stakeholders (conducting and attending meetings, rounding, having one-to-one communications) and generally being visible and accessible to team members., • Able to demonstrate synthesis spirit and analytical skills to recommend improvements and ability to manage and develop his/her team., • Maintain confidentiality and follow safe working procedures. The Benefits. Permanent Job. Competitive salary. Generous bonus structure Supportive and friendly working environment

Imperial Recruitment Group are delighted to be recruiting for a leading North East Solar PV installer to appoint a high-calibre Business Development Manager dominate the commercial renewables market. This is a "standing start" hunter role designed for a specialist who doesn't wait for the phone to ring. You will be the architect of commercial growth, responsible for the full sales lifecycle—from aggressive cold-prospecting and market mapping to closing high-value industrial and commercial contracts. They provide the technical expertise and the Tier-1 platform; you provide the drive, the strategy, and the autonomous lead generation required to dominate the regional market. Based at their Cramlington headquarters, you won't be chained to a desk. You will have the autonomy to be out in the field, meeting decision-makers and business owners across the North East and occasionally across the UK. This role is for a professional who thrives on the variety of strategic planning in the office and high-stakes, face-to-face negotiation on-site. If you pride yourself on your ability to build a multi-million-pound pipeline from scratch, we want to hear from you. Responsibilities • Self-Generate Pipeline: Proactively identify and qualify B2B Solar PV leads through cold outreach, networking, and market mapping (no reliance on inbound leads)., • Field Presence: Travel to conduct site visits with the primary focus on the North East (with occasional UK-wide travel) deliver presentations, and build face-to-face rapport with decision-makers., • Full Sales Lifecycle: Manage the journey from the first "cold" contact through to the technical survey and final contract signing., • Identify and pursue new business opportunities through market research and networking., • Develop and maintain strong relationships with prospective and existing clients., • Prepare and deliver compelling presentations to potential clients., • Collaborate with internal teams to tailor solutions that meet client needs., • Manage sales pipelines effectively using CRM software., • Track and report on sales activities, pipeline status, and market trends., • Attend industry events and conferences to promote the organisation’s services., • Assist in the development of strategic plans to expand the organisation’s market presence., • Identify suitable roof-mounted and ground-mounted solar installations., • Prepare clear, commercial proposals showing energy savings, ROI and payback., • Work closely with technical and delivery teams to ensure projects are viable., • Attend industry events and networking opportunities., • Maintain and report on a structured sales pipeline. Skills • Proven experience in sales generation and/or business development roles, preferably within the solar or renewables sector., • Proficiency in CRM software for managing client information and sales pipelines., • Strong organisational skills with the ability to manage multiple priorities effectively., • Excellent communication and interpersonal skills, both written and verbal., • Ability to analyse market data and generate actionable insights., • Self-motivated with a proactive approach to achieving targets., • Knowledge of industry trends and competitive landscape is advantageous. Benefits: • Competitive salary, • Generous, uncapped commission scheme, • Company pension, • Flexitime, • On-site parking, • Private medical insurance, • Profit sharing For more information please contact Kimi at Imperial Recruitment Group

Job Description: Operations Manager Location: Cramlington, Northumberland Reports To: Board of Directors Role Overview Our excellent client is seeking a highly organized and technically proficient Operations Manager to oversee the day-to-day execution of their aviation and engineering projects. This role is critical for bridging the gap between strategy and technical delivery, ensuring that our clients Engineering and Data Air Traffic Control (ATC) divisions operate at peak efficiency. The ideal candidate will have a background in Aeronautical Engineering or Air Traffic Control (ATC) and the ability to manage complex technical workflows in a fast-paced environment. This role will suit am ambitious individual who has aspirations to move into a Director based role. What Our Client Offer The opportunity to manage operations for a well-established UK aviation leader with a global footprint. A competitive salary of £50,000 basic per annum. A pivotal role in the delivery and innovation of future Air Traffic Control technology. Opportunity for role to develop into a Director position, clear progression pathways. Bonus applicable on top of base salary, this will be specifically tied to direct contribution of increased turnover. Opportunity to work with an extremely settled and committed team, headcount of the business sits at Circa 17. Key Responsibilities Operational Efficiency & Delivery Workflow Management: Direct the daily activities of the Engineering and Data ATC teams to ensure projects are delivered on time and to specification. Resource Optimization: Manage internal resources and budgets to ensure operational targets are met efficiently. Process Improvement: Identify and implement operational enhancements to support the company’s goals for increased turnover and market share. Technical Oversight & Quality Assurance Product Support: Coordinate the production and implementation of our client’s key systems. Safety & Compliance: Maintain strict adherence to UK and international aviation safety standards across all technical deliverables. Technical Troubleshooting: Serve as a point of escalation for complex engineering hardware or data system challenges within the airport environment. Project Coordination & Stakeholder Liaison Project Lifecycle: Oversee high-value contracts and Service Level Agreements (SLAs) from initiation through to successful delivery. Client Relations: Act as a technical point of contact for airport authorities and international partners during project execution. Team Mentorship: Provide direct leadership and technical guidance to staff, fostering a culture of operational excellence. Experience & Qualifications Aviation Expertise: A background in Air Traffic Control (ATC) or Aeronautical Engineering. Managerial Experience: Proven experience in an operations or senior project management role within the aviation, defence, or high-tech engineering sectors. Technical Literacy: An understanding of complex data systems and engineering hardware. Core Competencies Results-Oriented: A strong focus on achieving operational targets and maintaining high-quality delivery standards. Communication: Ability to effectively translate technical requirements for both engineers and senior stakeholders. Problem-Solving: Highly capable of navigating complex global market shifts and technical hurdles. TO APPLY Please send your updated CV to Westray Recruitment Group or apply direct by calling Westray Recruitment Group on (phone number removed)

Do you have proven experience managing project controls (cost, schedule, risk, EV) on major civil engineering, nuclear, or highly regulated infrastructure projects? Have you successfully implemented and led integrated project controls systems on medium–large scale programmes (e.g. P6 scheduling, cost forecasting, risk/change control)? Are you looking for the opportunity to shape project controls on a newly awarded, high?profile scheme — influencing strategy from day one? The Opportunity A major civil engineering contractor has secured a newly awarded project in Cumbria, creating an exciting opportunity for a Project Controls Manager to join the team at project inception. This role exists due to project expansion and long?term investment, offering you the chance to lead the full project controls function from the ground up. You’ll be joining a well?respected engineering business known for technical excellence, a strong safety culture, and long?standing nuclear sector presence. As Project Controls Manager, you’ll play a pivotal role in establishing cost, schedule, risk, and performance frameworks that will directly influence project success. In return, you’ll enjoy a competitive salary, car allowance, long?term career prospects, and the chance to work on one of the UK’s most complex and nationally significant infrastructure environments. Your duties and responsibilities will be: Establish and oversee all aspects of project controls across cost, schedule, risk, and performance Develop, maintain, and analyse the integrated project schedule (Primavera P6 or equivalent) Lead cost management activities, including forecasting, earned value analysis, and financial reporting Implement structured risk management and change control processes Produce project dashboards, KPIs, and progress reports for internal and client stakeholders Ensure alignment procedures, governance requirements, and industry regulations Work closely with engineering, commercial, construction, and planning teams to maintain project integrity Support and guide junior project controls staff as the project growsYou will have the following qualifications & experience: Demonstrable experience as a Project Controls Manager or Senior Project Controller within civil engineering, nuclear, infrastructure, utilities, or regulated projects Strong expertise in planning, cost control, risk management, earned value, and change control Proficiency in project controls tools such as Primavera P6, cost systems, and reporting dashboards Solid understanding of NEC contracts (preferred) Experience working nuclear?licensed sites is beneficial but not essential Confident communicator with the ability to challenge, influence, and guide multi?disciplinary teams Highly analytical, structured approach to data, forecasting, and project performance It’s great if you also have the following Experience within large?scale nuclear frameworks or major infrastructure alliances Exposure to developing controls systems for early?stage projects Understanding of digital reporting tools such as Power BI or equivalent Formal project controls training or accreditation (APMG, ACostE, PMI, etc.)The setting for the role You will be based in office, working as part of a respected civil engineering contractor delivering a newly awarded project. This is a permanent, full?time position offering a competitive salary, car allowance, and full benefits package, with long?term development opportunities as the wider framework grows. The environment is fast?paced, collaborative, and highly regulated — ideal for someone who enjoys complex engineering challenges and wants to make a measurable impact. Millbank Holdings Ltd is an equal opportunities employer committed to creating an inclusive and diverse workforce. We welcome applications from all suitably qualified individuals, regardless of background, and encourage candidates from underrepresented groups to apply. We are proud to be a member of the Disability Confident Scheme, and we are committed to ensuring an accessible and supportive recruitment process for everyone. If you require any adjustments at any stage, please let us know and we’ll do our best to accommodate. Millbank operates as both an Employment Agency and an Employment Business

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