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About the job Where passion meets opportunity The best of your adventures is the one you have yet to sail! Your Purpose The Customer Service Agent/Executive main purpose is to resolve every complaint case assigned in a satisfactory manner in compliance with company policy and ABTA guidelines to ensure the retention of our guests for years to come. You will be responsible in liaising with all relevant stakeholders in a timely manner to ensure you close your cases within the timeframes set under the ABTA guidelines. Your Impact - Resolve all guest complaints (cases), such as; lost property, account errors, damaged or lost luggage, illness or general experience during their cruise. - Interacting with guests, via telephone and email providing information in answer to complaints regarding all aspects of their cruise once they have returned home. - Coordinating with other departments as necessary to ensure effective resolution of the complaint case you have been assigned. - Providing a detailed written responses to all guest complaints within ABTA Guidelines. - Responding and investigating any ABTA complaint through their portal. - Issuing refunds or compensation to guest as approved; - Keeping accurate records of discussions or correspondence with guest; - Supporting the Senior Customer Service Executive in producing all defences for arbitrations and conciliations - Supporting the Legal department and solicitors with invoicing and payments . - Communicating solutions, successes, and opportunities to the Supervisor of Customer Service Your Journey so far - A track record in the travel industry either in retail or tour operations/airline reservations; - Attention to detail - Good geographical knowledge particularly areas featured in MSC Cruises product - Organisation and prioritisation skills - Ability to work flexibly to the needs of the business and under pressure - Ability to think outside the box and be open to new challenges - Flexibility to attend training events - Excellent verbal and written communication skills Your Essentials - Fluent English, oral and written. Any additional European language is considered an advantage - Educated to 'GSCE' level standard or equivalent - Very good knowledge of Microsoft Office package - Right to work in the UK Our commitment We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet. Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here Department: Customer Service The company MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 22 modern and most environmentally advanced ships! With our constant expansion, our fleet will grow in capacity with the arrival of seven new ships in three different classes by 2027. One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members. In 2023 we inaugurated the MSC Euribia equipped with the best and latest environmental technology and bestowed with a highly-innovative design. In 2023 MSC Cruises entered the Luxury segment by launching its first of four Explora Journeys ships. Recruitment Prospects With three new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises. This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea. We need motivated and ambitious crew members who work with passion and understand the value of a smile. Join our team and see how much you can grow!

About NanoX Tech Solutions NanoX is a fast-growing technology consultancy (est. 2025) that builds custom software, AI-driven data products and cloud solutions for startups and SMEs. We’re a micro-company headquartered in the UK with a globally distributed, autonomy-first culture. Why we’re hiring Our inbound interest is strong, but we need a hunter who can turn leads into signed statements of work and long-term accounts. You’ll be among our first ten hires in the UK, laying the foundation for NanoX’s revenue engine. Role overview Own end-to-end business development: identify prospects, craft solution narratives, close deals and create repeatable processes that scale across the UK & EMEA. Key responsibilities Pipeline generation – Map target verticals (fintech, e-commerce, healthtech, climate tech) and run multi-channel outbound. Solution selling – Lead discovery sessions, translate business problems into NanoX solutions, and draft proposals/SOWs. Partnerships – Build channel and referral networks (e.g., AWS, Azure, niche SaaS). Market intelligence – Track competitor moves and pricing trends to refine our GTM narrative. Process & reporting – Stand up a lightweight CRM cadence, forecast revenue and report KPIs to leadership. Compensation & benefitsComponentDetailsCommission (core pay)4.5 % of the gross revenue on every successful deal you close. Paid monthly when the customer pays us.Performance incentivesAd-hoc cash or e-voucher bonuses for surpassing quarterly targets.Company goodiesQuarterly swag drops (devices, branded merch, etc.).Paid leave28 days of holiday per year, plus UK public holidays.Sponsored retreatOne fully funded company holiday each year (location voted by the team).ProgressionClear path to Head of Growth once you demonstrate sustained quota over-achievement and build the first sales pod.Important: This is a commission-only position with no fixed base salary. It’s designed for high-energy closers who prefer upside over low-risk guarantees.Must-have experience & skills 3-6 yrs B2B sales/biz-dev in software consulting, SaaS or IT services. Consistent record of closing £250k + contracts or hitting £500k+ annual quota (proof required). Comfortable explaining technical concepts (cloud, APIs, AI/ML) to non-technical buyers. Consultative selling, proposal writing and negotiation prowess. Startup mindset: self-directed, resilient, thrives on ambiguity. Excellent spoken/written English and UK work authorisation. Nice-to-have Existing network in our focus verticals. Familiarity with early-stage GTM tools (HubSpot, Apollo, Navattic, etc.). Additional European language. Success metrics (first 12 months) Closed-won revenue: ≥ £750k. Opportunity→deal conversion: ≥ 25 %. Partnerships signed: ≥ 3 strategic alliances. Forecast accuracy: ± 10 % on a rolling 90-day view. Hiring process Intro call (15 min) with People Ops Deep-dive (60 min) with Managing Director (deal walk-through + Q&A) Practical exercise: 24-h async GTM mini-plan for a sample prospect Culture interview with cross-functional panel Offer Think a commission-only model with uncapped upside is your natural habitat? Job Types: Full-time, Part-time Expected hours: No more than 50 per week Additional pay: Commission pay Performance bonus Quarterly bonus Yearly bonus Benefits: Work from home Schedule: Monday to Friday Overtime Weekend availability Work Location: Remote