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It customer service jobs in HayesCreate job alerts

  • Transport Manager
    Transport Manager
    4 days ago
    £45000–£47000 yearly
    Full-time
    Iver

    Employer: Roadx Logistics Limited Job Title: Transport Manager Location: Office 1, Manor House, Court Lane, Iver, SL0 9HL Hours: Full-time, 37.5 hours per week Salary: £46,000 per annum Contract: Permanent Start date: As soon as possible About Roadx Logistics Limited Roadx Logistics Limited is a UK-based logistics provider operating on a 24/7 basis, coordinating road freight movements and distribution activity for commercial and e-commerce clients. As our customer base and transport volumes continue to grow, we are recruiting a Transport Manager to oversee daily transport planning, compliance and service performance. The Role The Transport Manager will be responsible for the efficient and compliant operation of Roadx’s transport activity, including planning vehicle and driver utilisation and coordinating subcontracted capacity where required. The role will support service continuity, customer satisfaction and controlled growth. Key Responsibilities • Plan and optimise daily transport operations, including allocation and utilisation of drivers, vehicles, trailers and subcontracted transport capacity., • Coordinate maintenance planning and vehicle availability to minimise disruption and ensure service continuity., • Ensure compliance with UK transport and safety requirements, including drivers’ hours obligations, licensing, insurance, equipment safety and record keeping., • Liaise with subcontractors, authorised hauliers and logistics partners to arrange collections, loading, onward carriage and delivery of freight., • Monitor bookings and collection/delivery performance, resolving service issues and maintaining high customer service standards., • Review routeing data, traffic reports and operational KPIs to improve efficiency, reduce costs and support performance management., • Implement and maintain transport procedures, compliance checks and contingency plans in line with company and regulatory requirements., • Produce regular operational reports for senior management and contribute to continuous improvement initiatives. Essential Skills and Experience • Proven experience in transport/logistics operations management in the UK., • Strong understanding of transport compliance and operational control (e.g., planning, vehicle scheduling, service delivery monitoring)., • Experience managing fleets and/or coordinating subcontractors and third-party logistics partners., • Strong organisational and problem-solving skills with the ability to work under pressure., • Good IT skills (Microsoft Office and transport/logistics systems)., • Excellent communication and stakeholder management skills. Desirable • Qualification or certification in transport, logistics, supply chain or operations management., • Experience in time-critical logistics, e-commerce delivery operations, or multi-client distribution environments. How to Apply Please email your CV and a short cover letter outlining your relevant experience to our email address

    Immediate start!
    Easy apply
  • Work From Home – Paid Research
    Work From Home – Paid Research
    6 days ago
    Part-time
    London

    Research Tribe is a completely free service that connects people like you with remote opportunities to take part in market research. You could become a mystery shopper, product tester or simply share your opinion through paid surveys, focus groups and more. We work with many leading market research companies and brands. They want to hear your thoughts and will reward you with a variety of incentives including cash, vouchers, products, gifts, experiences and prizes. • Mystery Shopping, • Product Testing, • Focus Groups, • Surveys & More There is never any obligation to take part as you choose the opportunities you're interested in and complete them at times convenient for you, so it's perfect for everyone (especially if you're looking for flexible entry level, part time, temporary, evening, weekend or seasonal work with an immediate start and no experience). It's not a suitable replacement for a job, however it's a great way to work from home and earn additional income. Getting started is easy, simply click 'Apply Now’ ... Research Tribe members come from a variety of work backgrounds including admin, customer service, accounts, finance, retail, IT, recruitment, human resources (HR), social care, cleaning, driving, NHS and local council. Whether you’re a student, apprentice, graduate, trainee, administrator, accountant, payroll assistant, sales executive, personal assistant (PA), business analyst, account manager, business analyst, receptionist, school teacher, chef, waiter, office worker or night shift warehouse operative - you’ll be in great company!

    No experience
    Easy apply
  • Front of House Team Member
    Front of House Team Member
    2 months ago
    £10–£13 hourly
    Part-time
    London

    Job Opportunity at CraftBurger – Join Our New London Flagship Team CraftBurger is expanding, and we are thrilled to announce the opening of our new London branch – one of our most exciting and ambitious projects yet. As a fast-growing, established brand in the UK and abroad, we take pride in delivering top-quality smashburgers while creating an energetic and professional environment for both our customers and team. We are currently seeking hard-working, dedicated employees to join our front of house role. This role will include preparing desserts, cleaning the front end and other related duties, employees who can work efficiently, and maintain high standards of service. Full training will be provided before opening to ensure every team member is prepared and confident in their role. Requirements: Male and Female applicants welcome (18 years and above). Previous hospitality or food service experience preferred. If you don’t have experience that won’t be a problem since we provide training. Strong teamwork, communication, and customer service skills. Positive attitude and commitment to excellence. At CraftBurger, this is more than just a job – it’s an opportunity to be part of something fresh and ambitious. With your hard work and our support, we aim to make this branch stronger, busier, and better than ever before. Together, we’ll create a space where the team can grow with the business and take pride in being part of a brand that’s expanding rapidly. If you’re ready to take on the challenge and be part of our flagship London team, we’d love to hear from you. Both Full-Time and Part-Time are available.

    Immediate start!
    No experience
    Easy apply
  • Sales Representative
    Sales Representative
    18 days ago
    Full-time
    West Drayton

    Sales Representative – Face-to-Face Promotions New Year. New Goals. New Opportunity. Location: Slough Start Date: Immediate Training: Full coaching, mentoring & development provided ⸻ About CSS Recruiters A New Year is about growth — and that’s exactly what we stand for. CSS Recruiters is a fast-growing sales and marketing company working with recognised brands across the UK. We specialise in face-to-face customer engagement, helping brands connect with new customers through high-quality, in-person promotions. As we step into a New Year, we’re focused on fresh starts, higher standards, and personal development. Our culture is built around energy, ambition, and progression. Many of our team members join us at the start of their own “New Year, New Me” journey — often with little or no experience — and grow through structured training, real-world skill development, and performance-based opportunities. This is a place where effort is recognised, development is encouraged, and progression is earned. ⸻ The Opportunity If this year is about levelling up, this is where it starts. We’re expanding our Slough-based promotions team and are looking for driven, outgoing individuals who want to make this year count. This role is ideal for people who enjoy working with others and want a position where effort, consistency, and mindset genuinely matter. This is a customer-facing, field-based role where you’ll represent established brands in residential areas and live promotional settings. No two days are the same. The environment is social, fast-paced, and supportive — and your growth is a priority from day one. No previous experience is required. If your New Year goal is to build confidence, learn transferable skills, and increase your earning potential, we provide the full training and ongoing support to get you there. ⸻ What You’ll Be Doing Building new habits, stronger confidence, and real-world skills. - Representing well-known brands in face-to-face promotional environments - Speaking with customers in a confident, friendly, and professional manner - Explaining products and services clearly and accurately - Creating positive first impressions and memorable brand experiences - Working towards individual performance goals with team support - Developing communication, confidence, and people skills on a daily basis This role is well-suited to people who want to stay active, engaged, and challenged — not stuck behind a desk repeating the same routine. ⸻ Training & Development New Year. New skills. Real growth. At CSS Recruiters, training doesn’t stop after your first week — it’s continuous. You’ll receive: - Structured onboarding from experienced trainers - Daily coaching and constructive feedback - Mentorship from team leaders who started in the same role - Skill development in communication, sales, professionalism, and mindset - Clear guidance on how to improve performance and increase earnings Whether you’re starting fresh or rebuilding momentum this year, everything is designed to help you progress from where you are now. ⸻ Earnings Structure Take control of your income this year. This is a performance-based, commission-led role where earnings reflect effort and results. You’ll benefit from: - A clear and structured commission system - Performance-based earning potential - No upper limit on earnings for consistent, motivated performers Full details around earnings expectations and commission structure are explained clearly during the application and interview process, ensuring transparency from the start. This role is ideal for individuals who are motivated by results and want their income to reflect their work ethic — not just hours worked. ⸻ Who This Role Is Ideal For Perfect for those choosing “New Year, New Me” — and meaning it. This opportunity is a strong fit for people who: - Enjoy meeting and speaking with new people daily - Are motivated by personal growth and performance - Want to build confidence and real-life communication skills - Prefer a social, team-driven environment - Are open to coaching, feedback, and self-improvement - Want progression based on effort and results, not time served No formal qualifications are required. What matters most is attitude, reliability, consistency, and a willingness to improve. ⸻ Progression at CSS Recruiters This year isn’t about staying stuck. We believe in internal progression and developing our people. High performers have opportunities to move into: - Team leadership roles - Coaching and training positions - Business development pathways Progression is performance-based, clearly structured, and supported at every stage. ⸻ Why Join CSS Recruiters Start the year strong. - Immediate start available - Full training provided — no experience needed - Supportive, energetic, goal-driven team culture - Performance-based earnings - Genuine progression opportunities If this year is about building confidence, upgrading your skills, and being rewarded for the work you put in, CSS Recruiters offers a powerful starting point for your New Year, New Me journey.

    No experience
    Easy apply
  • Credit Controller
    Credit Controller
    2 months ago
    £38000–£42000 yearly
    Full-time
    Brentford

    Job Specification: Senior Credit Control Officer Reports to: [Head of Finance] Team: Financial Solutions / Arrears Management Location: Brentford or Harlow People responsibility: Initially none, but expected to take on leadership responsibilities as the function scales. Role Purpose The Senior Credit Control Officer is responsible for the end-to-end management of arrears, repayment solutions, and debt recovery activities across the Credit Union. The role ensures that members in financial difficulty are treated fairly and ethically while protecting the organisation’s financial position, minimising loan losses, and ensuring compliance with regulatory expectations. This is a senior, analytical, and member-focused role requiring strong judgement, excellent communication skills, and the ability to balance commercial, regulatory, and ethical considerations. Key Responsibilities 1. Arrears Management & Member Engagement • Monitor the loan book daily/weekly to identify emerging arrears and potential high-risk accounts., • Contact members in arrears via phone, email, SMS and written communication to understand circumstances, provide support, and agree appropriate repayment solutions., • Conduct affordability assessments (aligned with FCA and industry standards) to determine realistic repayment plans, forbearance, or restructuring options., • Manage sensitive conversations with members in financial difficulty in a compassionate, ethical, and solutions-oriented manner., • Oversee the process for rescheduled or re-written loans, ensuring consistent application of internal policies. 2. Credit Control Strategy, Policy & Process • Develop, update and embed Credit Control policies, procedures, and workflows in line with regulatory expectations, internal risk appetite, and best practice., • Identify control gaps, improve processes, and introduce new tools and technologies to enhance arrears collection efficiency and member experience., • Ensure all member-facing teams understand basic credit control processes and can provide accurate information to members. 3. External Debt Collection Oversight • Determine when accounts should transition from internal arrears management to external debt collection, based on risk appetite, cost/benefit analysis, and member circumstances., • Act as the primary liaison with third-party Debt Collection Agencies (DCAs), monitoring:, • performance KPIs,, • recovery rates,, • compliance with ethical and regulatory standards,, • value for money., • Review DCA performance data and recommend continuation, escalation, or termination of mandates. 4. Financial Analysis & Loan Loss Provisions • Analyse arrears trends, delinquency migrations, roll rates, and recovery patterns to identify emerging risks., • Provide monthly reporting for management and the Board on arrears, collections performance, and expected credit losses (ECL)., • Work closely with Finance to:, • calculate and validate loan loss provisions,, • understand the impact of write-offs on P&L,, • forecast impairment and recovery levels., • Contribute to stress testing, scenario analysis, and forward-looking risk assessments. 5. Data & Reporting • Maintain accurate and detailed member account notes, arrears records, and repayment agreements., • Produce high-quality management information, including:, • arrears by ageing category,, • new delinquencies vs cures,, • repayment plan performance,, • DCA outcomes,, • provisions and write-offs,, • Consumer Duty-aligned outcomes analysis., • Support quarterly and annual reporting requirements, including materials for the Board, auditors, and potential investors. 6. Risk, Compliance & Conduct • Maintain up-to-date knowledge of regulatory expectations relating to credit control, Consumer Duty, forbearance, fair treatment of customers, and debt collection., • Ensure all arrears and collections activity remains compliant with FCA Handbook, CONC, and internal policies., • Handle member complaints relating to arrears or collections promptly, fairly, and in line with internal complaints procedures., • Demonstrate high standards of integrity, professionalism, and ethical judgement in all member interactions. 7. Team & Leadership (as the function grows) • Support the training, coaching, and development of junior team members., • Help design team structure, performance metrics, and workflow standards for a growing arrears management function., • Provide cover for the Head of Finance or Risk & Compliance Manager as needed on credit-related matters. Person Specification Essential Skills & Experience • Significant experience in credit control, arrears management, or collections within a financial services organisation (bank, credit union, building society, or FCA-regulated lender)., • Strong understanding of ethical and responsible lending practices., • Experience conducting affordability assessments and agreeing repayment solutions., • Strong analytical capability, with the ability to interpret financial and member data to drive decisions., • Excellent communication and negotiation skills, including the ability to manage sensitive conversations., • High proficiency in Excel and core Microsoft applications., • Experience managing relationships with external service providers or debt collectors., • Proven ability to balance commercial objectives with fair customer outcomes. Desirable • Experience working within a credit union or similar mutual financial institution., • Understanding of IFRS 9 impairment principles (or willingness to learn)., • Experience building or improving credit control processes or systems., • Experience in team leadership or mentoring. Qualifications Essential • A finance-related qualification or equivalent relevant industry experience. Desirable • Additional credit management, financial analysis, or regulatory qualifications (e.g., CICM, CeMAP, or similar). Conduct Rules (FCA) You must: • Act with integrity., • Act with due skill, care and diligence., • Be open and cooperative with the FCA, PRA, and other regulators. Values & Behaviours • Ethical, member-focused and compassionate., • Highly organised and reliable., • Analytical and commercially aware., • Calm under pressure, able to manage complex or sensitive cases., • Collaborative team player who contributes to a strong risk culture.

    Immediate start!
    Easy apply
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