Hounslow
Elior at work - Workdays Made Better with Great Food A great workday starts with great food, and we know food at work should be more than just a sandwich at your desk. That's why we bring exciting, fresh, and flexible catering to workplaces across the UK. Whether it's a quick grab-and-go snack or a hearty lunch, with tech-powered ordering and diverse menus, we keep teams happy, energised, and ready to take on the day. What you'll be doing... As Site Director, you will oversee the day-to-day operations of a premium airport lounge, ensuring an exceptional guest experience, smooth operational performance, and strong financial results. This role leads all lounge staff, manages service standards, drives customer satisfaction, and maintains compliance with airport, airline, and company policies. Operational Leadership: * * • Manage all daily lounge operations, including front-of-house service, food & beverage delivery, housekeeping, and guest support., • Ensure the lounge is consistently clean, safe, and aligned with brand standards., • Recruit, train, and mentor staff to deliver exceptional hospitality., • Conduct performance reviews and coaching to support professional development., • Foster a positive, high-performance team cultur...