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Project Manager - Business Banking Digital & Mobile Banking ImplementationLocation: Harrow / HybridContract: 12-month Fixed-Term ContractStart Date: August / September 2026Salary: Up to £80,000 per annumReporting to: Head of Digital & New InitiativesAbout the RoleWe are seeking an experienced Project Manager to lead the end-to-end implementation of the Bank's new mobile and web-based business banking channel .This is a hands-on banking technology delivery role, responsible for taking the implementation from design and build through integration, testing, security assurance, customer migration, staged rollout, full release and transition into BAU.The new digital banking channel will be based on Temenos Digital , integrated with the Bank's existing Finacle core banking platform . The successful candidate will own the integrated delivery plan and critical path, manage multiple technology vendors and the systems integrator, and ensure the implementation delivers a secure, compliant and high-quality customer experience.This is not a generic IT Project Manager role. We are specifically looking for someone who has personally delivered a customer-facing digital or mobile banking implementation through to public release within a regulated banking environment.Key ResponsibilitiesEnd-to-End DeliveryOwn the integrated delivery plan across Temenos, Finacle, Group IT, the systems integrator and internal business and technology workstreams.Manage the critical path, dependencies, milestones and delivery risks through to go-live.Lead the project through all key stage gates, including: DesignBuildIntegration testingSITUATSecurity testingPilotStaged customer rolloutFull production releaseHypercare and BAU transitionOwn the end-to-end integration between the digital banking platform and the core banking system.Define integration test coverage with vendors and agree clear ownership for defect triage and resolution.Proactively manage external dependencies, including Apple App Store and Google Play review cycles, as part of the critical path.Vendor & Systems Integrator ManagementAct as the Bank's principal delivery counterpart to Temenos, Group IT/Finacle and the systems integrator.Manage multiple major technology vendors concurrently.Hold suppliers accountable for contracted deliverables, acceptance criteria and agreed service levels.Manage formal escalation, contractual change control, scope and commercial issues.Challenge scope creep and unpriced change.Maintain appropriate evidence and governance around integration defects, supplier accountability and commercial disputes.Coordinate cross-vendor dependencies and ensure clear ownership of delivery outcomes.Governance, Budget & ReportingOwn the integrated project plan, RAID log, milestones and critical path.Manage project budget, resources, forecasts, actuals, accruals, committed spend and forecast-to-complete.Quantify and actively manage risks rather than simply recording them.Prepare and present Steering Committee, Management Committee and senior management/Board-level reporting.Ensure project records and decisions are sufficiently robust to withstand internal audit and supervisory review.Provide clear reporting on delivery status, risks, issues, dependencies, financial position and adverse news.Regulatory, Security & Customer OutcomesEnsure the implementation meets relevant UK regulatory and data-protection requirements.Apply working knowledge of Strong Customer Authentication (SCA) , UK GDPR and digital-channel obligations.Support compliance with Consumer Duty , particularly in relation to customer understanding, customer support, data accuracy and digital journeys.Commission and manage mobile application security testing, including penetration testing and, where applicable, source-code review.Drive security findings through to an agreed remediation standard before release.Ensure appropriate consideration of device data and completion of relevant Data Protection Impact Assessments.Customer Migration & Go-LiveLead customer migration planning and execution.Own staged rollout and go-live readiness across technology, operations, customer service, risk, compliance and communications.Coordinate legacy-channel retirement and associated customer communications.Ensure operational readiness, including contact-centre training, support scripts, complaint handling, incident response and the digital support model.Work with Marketing and Compliance on customer communications and migration messaging.Lead the transition from implementation into BAU support and hypercare.Essential ExperienceWe are looking for candidates who can clearly demonstrate the following:Successful delivery of at least one digital or mobile banking channel through to public/customer release within a regulated banking environment.Hands-on experience integrating a digital banking/channel platform with a core banking system , including involvement in the integration layer and cross-vendor dependencies.Proven experience managing multiple tier-one technology vendors and a systems integrator concurrently .Experience with formal supplier escalation, contractual deliverables, commercial change control and scope management.Genuine end-to-end project ownership , from design and build through integration testing, SIT, UAT, security testing, pilot, staged rollout, full release and hypercare/BAU transition.Strong experience owning integrated delivery plans, critical paths, RAID, budgets and project governance.Confidence presenting to Steering Committees, senior management and Board-level stakeholders.Working knowledge of UK digital banking regulatory requirements, particularly SCA and UK GDPR .Experience commissioning and managing mobile application security testing and driving findings through remediation.Proven experience with customer migration, go-live and legacy-channel retirement .Experience delivering customer-facing banking technology rather than solely back-office or internal technology implementations.Highly DesirableDirect implementation experience with Temenos Digital .Experience with Finacle and/or Finacle-integrated banking environments.Experience with both Temenos Digital and Finacle is particularly advantageous.Experience with comparable digital banking/channel and core banking platforms will also be considered where the candidate has a strong track record of implementation delivery.Knowledge of payment and third-party integrations such as Faster Payments, Confirmation of Payee and identity verification.PRINCE2, PMP, MSP or Agile/Scrum certification.Professional qualifications are desirable but will not substitute for relevant banking implementation experience.What We Are Looking ForThe successful candidate will be a delivery-focused Project Manager who is comfortable operating at the intersection of technology, banking operations, vendors, regulation and customer experience .You will need to demonstrate that you have personally delivered a customer-facing digital/mobile banking implementation-not simply managed a general IT project or worked within a banking environment.We are particularly interested in candidates who can evidence:A live digital/mobile banking implementation delivered to customers.Digital channel-to-core banking integration.Complex multi-vendor and systems integrator management.Real customer migration and staged go-live experience.Strong governance and senior stakeholder management.Practical understanding of digital banking security and UK regulatory requirements.Key StakeholdersYou will work closely with:Digital, Technology and Product teamsRisk, Compliance and Information SecurityData Protection OfficerLegal, Procurement and Vendor ManagementInternal AuditMarketing and CommunicationsProgramme Steering Committee and Management CommitteeGroup technology and information security functionsTemenosFinacle/Group IT teamsSystems integrator and third-party technology providersPayment scheme and identity/verification providersPractical Requirements12-month fixed-term contractHarrow / HybridStart: August/September 2026Salary: up to £80,000Candidates must have the Right to Work in the UK .Candidates must be comfortable committing to the full 12-month FTC.Important Note for ApplicantsPlease only apply if you can demonstrate direct delivery experience of a customer-facing digital or mobile banking implementation in a regulated banking environment .Candidates whose experience is primarily general IT project management, internal technology delivery, or banking operations-with no evidence of delivering a digital/mobile banking channel through to customer release-will not be suitable for this position.TPBN1_UKTJ

Executive Associate to the CEO & Strategic Communications \n Head Office | European Travel | Full Time \n \n Want a front-row seat to how a leading hotel group is run? \n \n It's an opportunity for a bright, commercially minded graduate or early-career professional to work directly alongside our CEO and Strategic Communications team, gaining exposure to high-level decision-making, business strategy, communications, operations, and leadership across a growing European hotel portfolio. \n \n You'll be trusted with real responsibility from day one. From supporting board-level meetings and analysing business performance to shaping strategic communications and driving projects forward, you'll become an integral part of how our business operates. \n \n If you're naturally curious, highly organised, comfortable with technology and AI, and excited by the idea of learning directly from senior leaders, we'd love to hear from you. \n \n What You'll Be Doing \n Be the CEO's Trusted Right Hand \n\n • Manage a fast-moving diary, travel arrangements, meetings and priorities.\n, • Coordinate leadership meetings, site visits and events across Europe.\n, • Ensure actions are followed through and delivered.\n\n \n Turn Information into Insight \n\n • Analyse business performance data and market trends.\n, • Support the creation of board packs, reports and presentations.\n, • Research new opportunities and provide recommendations.\n\n \n Shape Business Communications \n\n • Draft CEO briefings, key messages and leadership communications.\n, • Create compelling presentations for investors, boards and stakeholders.\n, • Work closely with our Strategic Communications team on business-wide initiatives.\n\n \n Drive Projects Forward \n\n • Track strategic projects across Operations, Finance, People & Development and Communications.\n, • Champion the use of AI and digital tools to improve efficiency and decision-making.\n, • Keep multiple workstreams moving while maintaining exceptional attention to detail.\n\n \n What You'll Bring \n\n • Degree educated, ideally in Business, Finance, Economics, Communications or a related field.\n, • Strong analytical and communication skills.\n, • Confidence working with data, reports, PowerPoint and modern digital tools.\n, • A genuine interest in AI and emerging technologies.\n, • Excellent organisation and project coordination abilities.\n, • Professionalism, discretion and sound judgement.\n, • A proactive mindset with the confidence to engage senior stakeholders.\n, • Experience within hospitality is helpful but not essential.\n\n \n Why Join Us? \n\n • Work directly with the CEO of a leading European hotel group.\n, • Gain exposure to board-level strategy, communications and business operations.\n, • Travel to hotels across Europe.\n, • Shape how we use AI and technology within the business.\n, • Develop skills that can lead to future careers in strategy, communications, operations or general management.\n, • Join a collaborative, ambitious and high-performing team.\n

Are you a Block manager with approx. 3-5 years of block management experience If so, this role is for you. An opportunity has arisen for a Senior Block Manager / Property Manager to join a well-established property management organisation specialising in delivering professional block management services for residential developments. As a Senior Block Manager / Property Manager, you will manage a portfolio of residential blocks, maintain strong client relationships while overseeing property compliance, maintenance, and service charge responsibilities. This full-time role offers salary range of £45,000 - £55,000 and benefits. You will be responsible for: Acting as the main point of contact for freeholders, Resident Management Company (RMC) directors, and leaseholders, ensuring professional and proactive communication. Carrying out regular site inspections and identifying maintenance requirements or areas for improvement. Preparing service charge budgets and monitoring financial performance alongside internal teams. Managing reactive maintenance requests, contractor performance, and ensuring value for money. Coordinating Section 20 consultation processes for major works projects. Working with contractors, surveyors, and internal teams to ensure projects are delivered effectively. Maintaining accurate records of maintenance activities, compliance documentation, and client communications. Supporting junior team members and assisting senior management when required. What we are looking for: Essential: Previously worked as a Residential Block Manager, Property Manager, Block Manager, Portfolio Manager, Estate Manager, Leasehold Manager or in a similar role. Approx 3-5 years of residential block management experience. Confident chairing AGM meetings and communicating with directors, freeholders, and leaseholders. Valid UK driving licence and access to your own vehicle. Desirable: Experience in handling building insurance claims, planned maintenance programmes, and health and safety compliance. A strong understanding of leasehold legislation, including the Landlord and Tenant Act, Commonhold and Leasehold Reform Act, and Section 20 procedures. Comfortable using property management software, CRM systems, and digital tools. Membership of The Property Institute (TPI) or actively working towards it. What's on offer: Competitive Salary Company pension scheme Casual dress code Convenient transport links Performance-related bonus opportunities Support towards professional development and relevant qualifications * Career progression opportunities within property management This is an excellent opportunity for a Block Manager to make a real impact, manage a diverse portfolio, and progress within a supportive property management environment. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003

Location: Hybrid / Ealing (113 Uxbridge Road, Ealing, W5 5TL) DBS Level: Basic DBS About A2Dominion We are a UK housing association committed to a new vision – providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership. Role Overview Strengthen the People Support team's capability to deliver consistent, high-quality advice to managers, bridging the gap between transactional support and People Adviser services. Design and implement scalable guidance, knowledge frameworks and self-service tools to enable the team to confidently handle more complex (non-ER) queries and support informed manager decision-making. Drawing on significant experience providing Tier 1 and Tier 2 HR advice, the postholder will translate policies, procedures and employment legislation into practical guidance, knowledge resources and self-service solutions that improve manager capability and support consistent advice delivery. This role is critical in evolving the People Support function into a more advisory, insight-led service, improving the manager experience while reducing unnecessary escalation to the Business Partnering team through increased first and second-line resolution capability. Key responsibilities Strengthen the People Support team’s capability to deliver consistent, high-quality advice, acting as an escalation point for complex queries and supporting a clear advice model with defined service boundaries and escalation pathways. Develop and maintain accessible guidance and tools (e.g. SOPs, templates, decision trees, manager toolkits, knowledge articles and workflow guidance), translating policies into practical, up-to-date resources aligned with legislation and organisational practice, while creating digital knowledge content and AI-ready resources to support self-service channels and improve access to HR guidance in conjunction with IT team. Ensure consistent, high-quality advice delivery through quality standards, QA activity and use of data insights to identify risks, capability gaps and opportunities for improvement. Build team capability through training, coaching and targeted development to enhance confidence and expertise. Enable manager self-service by developing effective tools and guidance, promoting digital solutions (e.g. Copilot, ServiceNow) and reducing reliance on manual support. Continuously improve self-service resources to ensure managers can easily access accurate HR guidance, processes and documentation. Collaborate with Business Partners and People Services to align on policy interpretation and provide feedback to drive continuous improvement. Ensure governance, risk and compliance by aligning advice with policy and legislation, supporting early escalation of risks, and maintaining robust documentation and audit readiness. Partner with Digital, Internal Communications and People teams to improve how HR information is structured, accessed and consumed through self-service and AI-enabled solutions, supporting the implementation and continuous improvement of digital HR tools, including Copilot-enabled and AI-driven resources. About you CIPD Level 5 (or equivalent experience) Significant experience providing Tier 1 and Tier 2 HR advice to managers and employees within a shared services, advisory, operations or business partnering environment. Experience supporting digital transformation, service improvement or process redesign initiatives within an HR or People function. Strong working knowledge of People policies, procedures and UK employment legislation, with demonstrable experience applying these in a Tier 1 and Tier 2 HR advisory environment. Experience of coaching, training or upskilling colleagues to build capability Strong communication skills, with the ability to simplify complex information for different audiences Ability to review query trends or data to identify risks and improvement opportunities Experience designing, developing and maintaining HR knowledge content and guidance frameworks, including SOPs, knowledge articles, decision trees, manager guidance and self-service resources. Strong understanding of employment legislation, policy application and risk management within a non-complex employee relations and advisory environment. Experience implementing, enhancing or administering digital HR solutions, knowledge management systems or self-service tools (e.g. ServiceNow, SAP SuccessFactors, Microsoft Copilot or equivalent technologies). Desirable CIPD Level 7 (or working towards) Experience of working in a high-volume, service-led People/HR environment Experience of quality assurance, audit, or service improvement within a People/HR function Experience developing AI-enabled knowledge content, chatbot solutions or Copilot-based self-service resources. Experience working closely with HR Business Partners to develop manager capability and reduce escalation of routine advisory queries. Experience of developing or managing HR knowledge bases, intranet content, service portals or manager self-service platforms. Why A2Dominion? As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: 25 days’ holiday (Plus Bank Holidays) Up to 8% contributory pension * In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family. Diversity & Inclusion We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team. We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.Job Description We're looking for a Senior Product Marketing Manager to join our Consumer Services function, to lead the strategy behind some of our most important consumer-facing propositions.You'll be responsible for understanding our customers better than anyone else, identifying where we can create the most value, and turning that insight into clear product positioning, compelling propositions and successful go-to-market plans. You'll partner closely with Product teams from the earliest stages of development, helping shape priorities, influence what gets built, and ensure every launch delivers meaningful customer and commercial impact.This isn't a role focused solely on messaging and launches. Instead, youll be a strategic partner to Product, bringing together customer insight, market understanding and commercial thinking to guide decisions, define opportunities and drive adoption. You'll have the autonomy to own your area, make prioritisation calls, and influence teams across the business through clarity, evidence and customer truth.What you will own:Proposition & positioning leadershipOwn the definition of target customer segments, primary use cases, and value propositions for your product areaDefine and evolve the products differentiating attributes and ensure they strengthen the wider product and brand ecosystemMake clear recommendations on who to prioritise and who not to, based on customer value, strategic fit, and commercial impactTranslate complex product capabilities into clear, benefit-led narratives that drive understanding, trust, and adoptionGo-to-market & adoptionLead go-to-market strategies for new products, features, and proposition changes, from early definition through launch and optimisationProduct Marketing Best PracticePartner with Product, Marketing, Analytics and Research to deliver customer and commercial outcomes.Present recommendations with clarity, influence senior stakeholders and ensure consistent positioning across every touchpoint.Use AI and emerging technologies to accelerate customer insight, proposition development and go-to-market execution.Qualifications Proven experience in product marketing, product strategy, or customer-led marketing in a B2C, digital, or service-oriented businessStrong track record of defining propositions, positioning, and go-to-market strategies that drive customer adoptionDeep understanding of customer insight, experimentation, and data-informed decision makingAbility to distil complex concepts into clear, compelling narrativesStrong collaboration and stakeholder management skills in matrixed environmentsComfortable operating with autonomy, ambiguity, and accountabilityAdditional Information Benefits package includes:Hybrid working - 40% office basedGreat compensation package and discretionary bonusCore benefits include Pension, Bupa healthcare, Sharesave Scheme and more25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces 2025 (Fortune Global Top 25), Great Place To Work in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.Grade: D/EB8#LI-GN1 #LI-HybridExperian Careers - Creating a better tomorrow togetherFind out what its like to work for Experian by clicking hereTPBN1_UKTJ

JOB ROLE To lead the end-to-end delivery of a new mobile and web-based business banking channel, including the implementation of Temenos Digital integrated with the existing Finacle core banking platform. The postholder will be accountable for the integrated delivery plan and critical path, project budget, relationships with software vendors and the systems integrator, regulatory and customer-outcome assurance, phased customer rollout, and transition to business-as-usual support. This is a fixed-term contract role for an initial period of 12 months. KEY RESPONSIBILITIES Delivery & Planning • Own and maintain the integrated delivery plan across Temenos, Group IT, Finacle, the systems integrator, and internal workstreams, actively managing the critical path., • Identify and proactively manage external dependencies that cannot be escalated, including Apple App Store and Google Play review cycles, ensuring appropriate contingency is built into the critical path., • Establish clear stage gates and defined entry and exit criteria covering design, build, integration testing, SIT, UAT, security testing, pilot, phased rollout, full release, and hypercare., • Own the RAID log, ensuring risks are quantified, actively managed, and escalated appropriately rather than simply recorded., • Take overall ownership of the end-to-end integration between Temenos Digital and Finacle., • Define integration test coverage collaboratively with both vendors, establishing clear ownership for defect triage and agreed resolution service levels. Vendor, Systems Integrator & Commercial Management • Act as the principal delivery counterpart to Temenos, Group IT, and the systems integrator., • Hold suppliers accountable for contracted deliverables, acceptance criteria, service credits, and change-control processes., • Challenge scope creep and ensure any additional requirements or changes are appropriately assessed and commercially agreed., • Maintain a robust evidence base to support the organisation's position in any commercial disputes relating to integration defects or ownership., • Commission, manage, and close out application penetration testing and source-code reviews against defined remediation standards. Governance & Reporting • Manage project budgets and resources, including monthly forecasting and reporting of actual expenditure, accruals, committed spend, and forecast-to-complete., • Prepare and present Steering Committee packs and Management Committee/Board updates, including key risks, issues, and adverse developments., • Maintain a comprehensive and auditable project record capable of withstanding internal audit and regulatory or supervisory review., • Ensure the implementation meets Consumer Duty obligations, with particular focus on consumer understanding and support across application journeys, data accuracy and currency, customer communications, and the retirement of the existing channel., • Ensure compliance with Strong Customer Authentication (SCA) requirements and UK GDPR, including completion of a Data Protection Impact Assessment and appropriate governance and handling of device data.

Operations Manager – Above Wing Reports to: Head of Operations Location: London Heathrow Airport Organisation: Heathrow Airline Operators Committee (AOC) Limited Salary: £68,000–£72,000 Working pattern: Primarily Heathrow-based, Monday–Friday, with out-of-hours operational support required. Some flexibility for hybrid working. About the role Heathrow Airline Operators Committee (AOC) Limited is seeking an experienced Operations Manager – Above Wing to act as the airline community’s lead operational representative for passenger-facing and terminal operations at Heathrow. This is a senior operational and stakeholder-facing role, representing the collective interests of AOC member airlines across matters affecting passenger operations, service performance, resilience, customer experience and operational change. The successful candidate will work closely with AOC member airlines, Heathrow Airport Limited, government agencies, regulators, service providers and the wider airport community. You will provide a credible, evidence-based airline voice, ensuring that decisions affecting above-wing operations properly consider airline and passenger impacts. You will be expected to build strong relationships, influence without direct authority and constructively challenge proposals or performance where necessary. The role is focused on achieving practical solutions through collaboration, while escalating material concerns where appropriate. Key responsibilities Above-wing operational leadership • Act as the principal AOC point of contact for member airlines on above-wing operational matters., • Lead AOC engagement across passenger-facing and terminal activities, including check-in, departures, security, immigration, connections, passenger flow, PRM/passenger assistance, disruption handling, automation/IT and common-use systems., • Maintain a strong understanding of operational performance, risks and airline concerns across Heathrow terminals., • Represent airline interests in operational decisions, improvement plans and change programmes., • Identify operational risks early and work with stakeholders to develop practical mitigations. Airline community representation and stakeholder management • Build trusted relationships with airlines, station managers, Heathrow operational teams, ground handlers, UK Border Force, security teams, PRM providers and other key stakeholders., • Represent the AOC at relevant terminal, passenger operations, security, immigration, PRM, resilience, disruption and seasonal readiness forums., • Gather and represent airline views effectively, recognising differences between individual airlines while supporting agreed community positions., • Provide clear and timely updates to AOC members and senior stakeholders., • Support airlines and ground handlers during incidents and disruption, helping ensure effective communication and a swift return to normal operations., • Influence and challenge senior stakeholders without direct authority, balancing collaboration with robust challenge. Performance, service delivery and continuous improvement • Monitor above-wing performance using KPIs, SLAs, MTIs, ECAC measures, QSM results and other operational indicators., • Use data, operational observation and airline feedback to identify performance gaps, risks and improvement opportunities., • Challenge performance where reporting does not reflect the operational reality experienced by airlines and passengers., • Work with Heathrow and service providers to develop measurable and deliverable improvement plans., • Hold stakeholders and service providers to account against agreed standards and service obligations., • Ensure lessons from incidents, trials and major operational events are captured and translated into practical improvements. PRM and passenger assistance • Act as the AOC operational lead on PRM and passenger assistance matters., • Represent airline interests with Heathrow, PRM providers, the CAA and other stakeholders., • Monitor service delivery against relevant ECAC, CAA and contractual expectations., • Challenge poor performance, weak root-cause analysis or inadequate improvement plans., • Improve visibility of PRM performance, operational readiness, data and passenger impacts., • Support improvements to the end-to-end passenger assistance journey across arrivals, departures and connections. Security, immigration and passenger flow • Lead AOC engagement on above-wing security and border matters., • Work with Heathrow Security, UK Border Force and airlines to understand and address operational impacts., • Monitor passenger processing performance across security, transfer security, immigration and border control., • Ensure proposed changes properly consider airline impacts, passenger experience, capacity and operational risk., • Support the airline community in responding to changes in government, security and border requirements. Operational resilience and disruption • Represent AOC airlines in seasonal readiness, resilience, contingency and disruption planning., • Ensure above-wing impacts are properly considered in weather disruption, IT failures, security incidents, evacuations, Border Force disruption, industrial action, terminal congestion and infrastructure works., • Challenge Heathrow and other stakeholders to provide clear, actionable risk information and contingency arrangements., • Support incident reviews, lessons learned and improvement activity., • Ensure airlines receive timely and practical communications during operational disruption. Operational change and projects • Provide operational input into projects and change programmes affecting above-wing operations., • Assess passenger and airline impacts of proposed capital and transformation programmes., • Ensure airline views are considered in project design, trials, implementation and post-implementation review., • Support operational readiness for security transformation, passenger automation, common-use systems, digital passenger journeys, PRM systems, terminal redevelopment and immigration infrastructure., • Challenge proposals where operational impacts are unclear, benefits are not demonstrated or value for money is questionable. Communication and reporting • Provide clear written and verbal updates, briefings and reports for AOC members and senior stakeholders., • Translate complex operational issues into concise, evidence-based and actionable information., • Maintain clear records of key decisions, risks, actions and escalations., • Ensure communications focus on what airlines need to know, the required action and the expected operational impact. About you You will be an experienced aviation or airport operations professional with strong knowledge of passenger-facing airport processes and the confidence to operate effectively in a complex, high-profile environment. Essential experience • Significant experience in airport, airline or aviation operations., • Strong understanding of passenger-facing airport and terminal processes., • Experience working with multiple stakeholders in a complex operational environment., • Experience in performance management, service improvement or operational change., • Proven ability to challenge and influence senior internal and external stakeholders., • Strong analytical, communication, problem-solving and operational judgement skills., • Experience working under pressure in a live operational environment., • Experience producing clear written briefings, reports or stakeholder updates. Desirable experience • Direct Heathrow operational experience., • Experience representing airline community interests or working across multiple airlines., • Experience in above-wing operations, terminal operations, PRM/passenger assistance, security, immigration or airport IT/automation., • Knowledge of Heathrow governance forums and operational structures., • Understanding of CAA expectations, airport regulatory frameworks and passenger service measures., • Experience of operational readiness, system implementation, automation or passenger process transformation., • Familiarity with common-use systems, PRM systems or airport community communication platforms. What success looks like You will strengthen the airline community’s voice on above-wing matters and improve the quality of engagement between airlines, Heathrow and service providers. Success will include: • Earlier identification and resolution of operational risks., • Improved above-wing performance, resilience and passenger experience., • Stronger PRM and passenger assistance oversight., • More effective airline representation in operational forums and change programmes., • Better quality performance reporting, escalation and improvement plans., • Stronger communication with airlines during disruption and operational change., • Practical, collaborative solutions to operational challenges., • Trusted relationships across airlines, Heathrow and the wider airport community. Benefits: • Salary: £68,000–£72,000, • Pension, • Life assurance, • Private medical benefits, • Car parking included Further benefit details to be confirmed. Application details: Closing date: 4 September 2026 Interviews: Phase one will take place on 14, 17 and 18 September 2026, with phase two on 23 and 24 September 2026. Dates and times will be agreed with candidates within these timeframes. Applicants should submit a CV. Candidates must have the right to work in the UK and be able to demonstrate a five-year employment/reference history, including any gaps, to meet airport ID pass requirements.

Do you have a passion for storytelling and digital communications? We are looking for a Content & Communications Manager to lead proactive communications planning, produce high-quality content and manage the BBFC’s digital channels. Content & Communications Manager. We are looking for an exception

BYD UK is seeking a CRM & Web Specialist to manage the day-to-day CRM platform and website, delivering engaging customer communications and optimising the digital experience. Collaborating with Paid Media, Content, Social, Analytics and Creative teams, you will ensure consistent, relevant experience

The British Board of Film Classification (BBFC) in London is seeking a Content & Communications Manager to lead proactive communications planning, produce high-quality content and manage BBFC’s digital channels.This hybrid role offers the chance to shape BBFC’s public presence across cinema and

Job Title: People Experience Partner Team: People Team Location:Greenford, London (Hybrid, 3 days a week in Greenford) Reports to:Senior People Experience Partner As Brompton continues its journey of transformation, we’re looking for a highly organised and creative People Experience Partner to support the delivery of key initiatives across L&D, Talent and Engagement. This role will help shape how our people experience Brompton, supporting the programmes, communications, resources and events that help employees and managers feel informed, capable and inspired to grow. From coordinating learning sessions and creating practical training resources to supporting engagement campaigns, talent initiatives and People Team events, you’ll play a key role in turning ideas into meaningful experiences. Working closely with colleagues across the People Team and the wider business, you’ll bring structure, pace and care to the delivery of people initiatives. You’ll be someone who takes pride in the detail, brings energy, builds strong relationships and is curious about how we can continually improve the employee experience. • Learning & Development Coordinate the delivery of learning and development programmes, workshops and leadership initiatives including scheduling, communications, bookings, attendance and evaluation. Create and maintain learning resources, toolkits, guides and learning pathways. Support the administration of learning systems and records. Work with subject matter experts and external partners to develop engaging learning content. Monitor participation and feedback, identifying opportunities to improve learning experiences., • Talent & Career Development Support talent initiatives such as coaching, mentoring, succession planning and career development programmes, creating resources and communications that support our employees and managers. Coordinate talent review processes and development activities. Maintain talent data and programme documentation., • Employee Engagement & Experience Plan and deliver employee engagement activities, campaigns and events. Support key People initiatives including onboarding, recognition, wellbeing and culture programmes. Coordinate company‑wide People communications and engagement activities. Gather feedback and insights to identify opportunities to improve the employee experience., • Skills Project & Programme Delivery – Planning, organising and delivering projects, events and initiatives that create great experiences for our people. Communication & Content Creation – Creating clear, engaging communications, resources and learning content that bring ideas to life. Event & Experience Management – Coordinating workshops, learning programmes, onboarding activities and employee events from concept to delivery. Stakeholder Management – Building strong relationships and working collaboratively with colleagues, leaders and external partners. Organisation & Prioritisation – Managing multiple priorities, staying on top of the detail and delivering to deadlines. Commercial Awareness – Understanding business priorities and translating them into practical, impactful people initiatives. Data & Continuous Improvement – Using feedback, insights and data to measure success and improve the employee experience. Digital, Data & AI Fluency – Comfortable using technology, data and AI to work smarter, improve experiences and bring ideas to life., • Exceptional organisation skills and confidence managing multiple priorities at the same time. A proactive, hands‑on approach, with the drive to take ownership and make things happen. Strong communication skills, with the ability to create engaging content, resources and communications that connect with people. Experience coordinating events, learning programmes or other people-focused initiatives. The ability to build great relationships and work collaboratively with partners and stakeholders., • Creativity, curiosity and a continuous improvement mindset, looking for better ways to do things. A genuine passion for creating experiences that help people feel supported and able to grow. You understand how to balance great people experiences with business priorities, focusing your time and energy on the initiatives that will have the biggest impact. People programmes are delivered professionally, on time and with high levels of engagement. Employees have access to clear, useful and engaging development resources. Events run smoothly and create positive employee experiences. Communications are timely, consistent and aligned to Brompton's culture and brand. Stakeholders describe the role as organised, proactive and easy to work with. People initiatives are well‑managed and deliver measurable value to the business. • 9 Day Fortnight – This is a flexible working pattern which individuals can opt in for where an employee works their contractual hours across 9 days instead of 10 days. (i.e. 80 hours across 9 days instead of 10 days). This mean the individual would work an additional hour across Monday to Thursday (across the 2 week period) to gain their Friday off, • Annual Leave – 25 days annual leave, plus all UK bank holidays, prorated, • Competitive Salary – Plus workplace pension scheme and profit share bonus., • Brompton Discount - Get ready to bike in style, as all employee’s receive up to 60% off their very own bike and accessories, plus there are discounts for your friends and family too., • Staff Loan Bike – All employees are eligible to receive a Brompton Bicycle which they can use free of charge for up to 3 months, • Free Breakfast – Unlimited, all‑day access to an array of fruit and cereal, • Breakout Areas – Unwind on the mezzanine floor which contains a ping‑pong, foosball and pool table and other games like darts and a giant Connect‑4!, • Learning and Development - Access to free LinkedIn Learning and opportunity to devote some of your time at work to personal development., • Benefits - Workplace Pension Scheme, Flexible Working, Cycle to Work Scheme and other benefits., • Mental Health – We provide access to a confidential EAP that offers counselling, resources and support for various mental health challenges., • Paid Leave – We offer an enhanced Family, Paternity and Maternity leave pay. Brompton offers you an excellent working environment with enthusiastic colleagues who get along, communicate and co‑operate well with each other. The working climate is informal, but we work hard. Next to good terms of employment, Brompton offers you the opportunity to work in a responsible and challenging job within a dynamic, international and ambitious environment. We are all proud to be part of Brompton Bicycle Ltd; we all share the same passion and dedication to the company and the product, despite any differences in cultural backgrounds and skills. Regardless of age, disability, race, gender, religion, sexual orientation, culture, educational background, parental status, neurodiversity or disability - whoever you are, if you’re passionate about your work, curious, relentless and customer‑obsessed, we want to hear from you. We are an Equal Opportunity Employer and strive to build a diverse and inclusive workforce at our company. At Brompton we aspire to engage with diverse individuals, communities, and organisations in order to continue to nurture a rich diverse culture. We Take Pride - Quality is born in the details We Build Community - A Brompton brings people together We Are Human - Being ourselves create magic We Are Curious - Inspiration is everywhere We Bring Energy - Our movement and momentum are infectious #J-18808-Ljbffr

As Senior Brand Manager, you’ll lead impactful campaigns and innovation projects that align with evolving consumer trends. Senior Brand Manager – 6‑month FTC at Suntory Beverage & Food GB&I. The role includes managing communications across ATL, BTL, digital, and partnerships, while owning the

Compliance and Operations Administrator Salary: £32,000 - £37,000 Based in Park Royal Office-Based Role - 9 am - 5.30 pm A well-established communications company based in Park Royal are looking for a Compliance and Operations Administrator to join our busy team. This role will focus heavily on compliance management and ISO accreditations, while assisting with day-to-day operational support. Looking for someone highly organised, process-driven, and detail-focused, with the ability to take initiative and work effectively as part of a team. Responsibilities: Support the Operations Supervisor with company accreditations and management systems, including Quality, Environmental, Health & Safety, Cyber Essentials, Information Security, and Business Continuity. Assist with audits, carry out compliance checks, investigate quality issues, and ensure procedures are followed. Manage key ISO activities, including Carbon Footprint reporting (ISO 14064) and Business Continuity (ISO 22301). Complete monthly Health & Safety inspections and maintain COSHH compliance. Maintain accurate company documentation and records, including insurance, training, and property compliance certificates. Oversee property and facilities maintenance, liaising with contractors and sourcing quotes. Manage new starter and leaver processes, including IT setup, PPE, checks, and inductions. Process leave requests and prepare reports for the Operations Director. Provide administrative, IT, and systems support, including digital forms and telephony. Maintain company vehicle records, servicing, MOTs, and compliance databases. Support operational projects and provide cover for the Purchasing team when requiredExperience Required: Proven experience in administration with exposure to compliance or quality processes Knowledge of ISO standards Ability to prioritise work and meet deadlines Excellent attention to detail and process/procedure driven Experience with ISO/NQA accreditations - desirableBenefits: Holiday 21 days + BH (closed at Christmas hols to be taken during this). Holiday increase over the length of service Pension scheme Medicare Parking available Opportunity to progress in timeIf you're compliance-driven, detail-oriented and confident in ISO processes with an easy commute to Park Royal, apply today! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK

Senior Internal Communications Officer Harrow £250.00 per day PAYE + 28 days holiday (£65,000.00 per annum) Ongoing contract Hybrid Location: HA3 Role Reporting into the Head of Communications, you will be a key player in the Council’s Communications function Develop, implement and evaluate integrated communications strategies and solutions to promote and support Harrow’s services, policies and objectives, manage reputation, change behaviour and promote resident engagement. Uphold and promote the reputation of Harrow Council in traditional and digital media Advise senior officers, members, colleagues and external partners on a range of reputational and communications issues Work with senior officers and senior councillors, including the Leader and Portfolio Holders on public affairs and lobbying campaigns Contribute to the communications teams’ income generation targets Answer media enquiries in a timely fashion and effectively use the media to promote Council services, policies and objectives Play a key role in the production of high-quality promotional materials and Harrow’s main communications channels (internal and external) including the Harrow People magazine, MyHarrow enewsletter, social digital media, the website, intranet, yammer, and staff newsletter. Identify positive stories about the work of the council and its staff, through effective relationships across the Council and Members. Support/lead on the delivery of consultations corporately Act as the Council’s lead liaison with stakeholders’ communications teams Support the delivery of internal communications and staff engagement, reviewing staff feedback to assess the effectiveness of staff communications. To find out more information please contact Abbie at Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency

E-Commerce & Social Media Administrator Are you organised, creative, customer-focused, and looking to build a career in digital business and marketing? We are recruiting for an exciting newly created position within a growing and ambitious business. As our E-Commerce & Social Media Administrator, you will play a key role in supporting our online sales operation, managing customer interactions, and developing our digital presence. This is a fantastic opportunity for someone who enjoys variety in their work and wants to take ownership of projects while contributing directly to the future growth of the business. The Role Reporting directly to the management team, you will oversee customer enquiries and online orders, ensuring a seamless customer experience from initial contact through to delivery. You will also take responsibility for managing and developing our social media presence, creating engaging content, supporting marketing initiatives, and helping to strengthen our brand online. In addition, you will provide general administrative support and assist customers both over the phone and in person when required. Key Responsibilities E-Commerce & Customer Management Manage and maintain customer records using the company CRM system. Process online orders and monitor customer journeys from enquiry through to delivery. Communicate with customers regarding orders, deliveries, and general enquiries. Ensure customer information and order details are accurate and up to date. Identify opportunities to improve customer experience and operational efficiency. Digital Marketing & Social Media Manage and develop the company's social media channels. Create engaging content for platforms including Facebook, Instagram, LinkedIn, and others. Plan and deliver social media campaigns to increase brand awareness and generate enquiries. Monitor performance metrics and provide recommendations for improvement. Support the development of the company's wider digital marketing strategy. Assist with website updates, promotions, and online marketing activities. Administration & Customer Support Provide general administrative support to the business. Answer telephone enquiries and respond to customer communications. Welcome and assist customers visiting the showroom. Support management with business development initiatives and special projects. About You We are looking for someone who is enthusiastic, organised, and eager to learn. You will be comfortable working independently, managing multiple priorities, and taking ownership of your responsibilities. Essential Skills & Experience Excellent communication and customer service skills. Strong organisational skills and attention to detail. Confident using computers and learning new systems. Self-motivated with a proactive attitude. Strong written communication skills. Creative mindset with an interest in social media and marketing. Ability to manage multiple tasks effectively. Desirable Skills & Experience Experience managing social media accounts. Understanding of digital marketing principles. Experience using CRM or customer management software. Familiarity with e-commerce platforms. Qualification in marketing, business, digital media, or a related field. What We Offer The opportunity to shape and develop a newly created role. Real ownership and responsibility from day one. Exposure to digital marketing, e-commerce, customer service, and business operations. A supportive working environment where your ideas are valued. Excellent opportunities for personal and professional development. The chance to play an important role in the continued growth and success of the business. If you're looking for a varied and rewarding role where you can make a genuine impact, we'd love to hear from you

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