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Senior Medical Writer | Medical Communications | Freelance Contract | Agency | Remote | Flexible Hourly Rate We’re looking for an experienced Senior Medical Writer to support a growing medical communications team across multiple therapy areas and channels. This role would suit someone with a strong background in Publications writing, Medical Affairs materials, multichannel content, or a combination of these, and who is confident working in a client-facing environment. Key responsibilities of the Senior Medical Writer | Medical Communications | Freelance Contract | Agency | Remote | Flexible Hourly Rate • Writing and reviewing content for scientific publications (abstracts, posters, manuscripts), • Developing medical education and multi-channel materials (congress reports, symposia, training materials), • Creating social media posts, banner ads, and digital content for medical audiences, • Working directly with clients and internal stakeholders Experience & Skills of the Senior Medical Writer | Medical Communications | Freelance Contract | Agency | Remote | Flexible Hourly Rate • 10+ years working in a medical communications agency setting, • Background in either publications writing, medical affairs materials or promotional, • Experience in oncology, immunology, and/or cardiovascular disease areas, • Ideally client facing Contractual details of the Senior Medical Writer | Medical Communications | Freelance Contract | Agency | Remote | Flexible Hourly Rate • ASAP start, • Must be available 3+ days per week, • Outside IR35 (for UK candidates)

About Creode We're a digital marketing agency specialising in financial services. We partner with financial services brands that want to challenge the market and grow - from building societies to FinTechs - helping them compete and win through smart strategy, effective campaigns, and websites that perform. We're a team of specialists who value accountability, problem-solving, and impact. We're investing in proprietary tech which supports our clients and streamlines delivery, and we're integrating AI into our workflows. This means we can focus on what matters: delivering excellent work for clients who trust us with their digital presence and marketing messaging. The role We're looking for a Client Delivery Manager to own the day-to-day relationship with our digital clients, ensuring smooth delivery of website updates, enhancements, and support work, as well as managing full website builds. This isn't a strategic account management role, nor is it a traditional project management position. It's the crucial operational layer between clients and our technical team - someone who keeps work flowing, problems solved, and clients confident that we've got things in hand. You'll manage a mixed portfolio: some clients have just a few hours of ad hoc work each month, others have larger ongoing requirements. Most communication is via email, but you'll need to be comfortable picking up the phone when it matters. You won't be working in isolation. Our development team are here to support you with technical queries and will handle the complex technical work directly. Your job is to understand enough to ask the right questions, brief work clearly, and know when to bring others into client conversations. What matters is that you're curious enough to learn, confident enough to ask questions, and collaborative enough to know when to bring in technical expertise. This role reports to Emma Severn, Account Director. What you'll be doingClient relationship management • Proactively manage retainer utilisation - tracking hours, flagging issues, and suggesting ways clients can get value from their allocation, • Send regular reports showing what's been delivered and what's remaining, • Conduct regular check-ins with clients to prioritise work and maintain relationships, • Be the first point of contact for queries and requests, • Testing work to ensure it is error free before sending it back to the clientDelivery coordination, • Turn client briefs into clear, actionable tickets for developers and designers, • Use approved AI tools to streamline workflows, aid document creation, and improve communications, • Coordinate work across the team and attend stand-ups to stay on top of what's in flight, • Ensure developers are properly briefed and clients are updated when work is completedCommercial accuracy, • Manage invoicing in Xero with meticulous attention to detail, • Track project budgets and flag early when work is trending over budget, • Build towards autonomy in quoting additional workProblem ownership, • When something goes wrong, own it - don't pass it to the client to solve, • Bring solutions, not problems, • Show empathy and urgency when clients are stuckWhat we're looking forEssential:, • 2-3 years' experience in a client-facing role (agency, web development, or similar), • Genuine interest in digital and websites - conceptual understanding of WordPress, plugins, APIs, and web architecture, • Excellent written and verbal communication, • Proficiency with AI tools for writing, research and planning, • Obsessive attention to detail, especially around invoicing and commitments, • Proactive mindset - you spot problems before they become crises, • Genuine people skills and curiosity about clients and their challenges, • Enthusiastic, positive outlook, you bring good energy to your team and clients, • A team player who celebrates shared wins and supports others when things get busy, • Takes pride in doing things properly, not just quicklyDesirable:, • Familiarity with WordPress, • Experience with Xero or similar accounting software, • Understanding of retainer-based client relationships, • Clients consistently using their retainer hours effectively, • Accurate invoicing that maintains strong client relationships, • Smooth coordination between clients and the technical team, • Proactive identification and resolution of issues before they escalate, • Strong working relationships with clients built on trust and reliabilityWhat we offer, • Hybrid working: Tuesday and Wednesday in the office (moving to Tuesday, Wednesday, and Thursday), • Holiday: 25 days plus bank holidays, • Benefits: Private healthcare, pension contribution, performance-related bonus scheme, • Development: Professional development budget and training support, • Clients: Work with interesting financial services brands (building societies, fintechs, insurance, wealth management), • Team: Small team environment where you can make a genuine impact, • Take responsibility for outcomes, not just outputs, • See the bigger picture - budget, timeline, goals, • Communicate with honesty and transparency, • When things go wrong, we fix themSolve Problems, • Clients need solutions, not just services, • Use insight and experience to find opportunities, • Bring answers, not just questions, • Tackle challenges head-onHave Impact, • Focus on work that moves the needle, • Measure what matters, • Build client success and agency reputation, • Contribute to team and business growthGrow Our People, • Invest in learning, development, and clear career paths, • Give feedback with honesty, kindness, and intent to improve, • Create an inclusive, supportive, and high-performing environment, • Champion diversity of thinking, backgrounds, and experienceShow Up for Each Other, • Value people over process, always, • Foster trust, psychological safety, and collaboration, • Support wellbeing, balance, and long-term sustainability, • Take care of each other, especially when things get toughGive Back, • We're part of something bigger than ourselves, • Support communities where we work and live, • Use our skills to create a positive social impact, • Champion causes and organisations that align with our values Living our values In client work: Our values drive every client interaction - from taking ownership of project outcomes to solving complex challenges and ensuring every piece of work delivers measurable impact. In team culture: These aren't just words on a page. They define how we collaborate, communicate, and support each other. Every team member contributes to living these values daily. In growth: Our commitment to these values helps us grow as individuals and as an agency. They guide our decisions, shape our culture, and drive our success. How to apply Send your CV and a cover letter to explaining: • Why this role appeals to you specifically (not just "I'm passionate about digital"), • An example of a time you proactively solved a client problem before it escalated Questions about the role? Contact Emma Severn at Creode is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Senior Project Manager Location: Leeds (Hybrid – 3 days per week onsite) Salary: Up to £52,000 (DOE) + discretionary bonus The opportunity We are looking for a Senior Project Manager to lead the delivery of complex digital platforms and large-scale website programmes within a growing, employee-owned digital agency. This role is suited to someone who thrives on ownership. You will lead integration heavy projects from discovery through to launch, working across ecommerce journeys, logged in experiences, CMS builds and content rich website rebuilds. You will operate at the centre of delivery, aligning clients, technical teams and commercial priorities to ensure projects land successfully. You will join a collaborative, values driven environment that places a strong emphasis on quality, accountability and long-term development. What you will be doing As a Senior Project Manager, you will take full responsibility for end-to-end delivery across multiple workstreams, ensuring clarity, control and commercial rigour throughout. Key responsibilities include: • Leading projects from discovery and definition through to launch and handover, • Creating and maintaining detailed delivery plans, timelines and governance documentation, • Managing scope, budgets, forecasting and change control with clear commercial oversight, • Coordinating cross functional teams including developers, designers, content specialists and third-party partners, • Working closely with technical leads to shape delivery approaches and manage dependencies, • Owning RAID management, reporting and stakeholder communications, • Producing clear status updates tailored to different audiences, • Monitoring account health including margin, budget burn and invoicing milestones, • Preparing estimates for new work and additional requirements, • Ensuring quality assurance, testing coordination and smooth client handover post launch, • Supporting and mentoring more junior project management team members What we are looking for Essential experience: • Proven experience leading complex digital projects from discovery to launch, • Experience delivering integration focused platforms, ecommerce or payment journeys and CMS driven websites, • Strong stakeholder management skills across technical and non-technical audiences, • Solid commercial awareness including budgeting, forecasting and change control, • Experience managing multiple concurrent projects in a fast-paced environment Desirable experience: • Background in a digital agency or client services environment, • Experience working with large content estates or complex content migrations, • Exposure to governance frameworks and structured delivery methodologies About you You’ll have a proven history of leading complex digital projects from discovery and definition through to launch and handover. You’re confident driving progress across multiple workstreams, leading cross-functional teams, and guiding clients through high-stakes delivery, including integration-heavy platforms, logged-in experiences, ecommerce and payments, complex CMS builds, and content-rich website rebuilds with large content estates Benefits package: • 25 days holiday + your birthday off + bank holidays (increasing with service), • Company performance-linked bonus scheme, • Comprehensive private health insurance, • 5% company pension scheme, • Access to your own financial coach, • Free on-site gym, • Structured personal development and progression pathways, • Regular socials, team events, and an annual summer conference

🚀 Join Soben at a Pivotal Moment Soben is an award-winning construction consultancy with bold ambitions and a clear trajectory for growth. Since launching in 2011, we’ve built a reputation for technical excellence, client focus, and delivery certainty. Now, we’re entering a transformative new chapter. In March 2025, Soben became part of Accenture’s Infrastructure and Capital Projects practice, within its Industry X division. This strategic acquisition combines our deep expertise in cost and commercial management with Accenture’s global scale and digital innovation. For our team, this unlocks a wealth of opportunity: 🌐 Access to world-class resources and technology, enhancing how we deliver capital projects 🏗️ Involvement in high-profile programmes across sectors such as data centres, energy, and pharmaceuticals 📈 Career development at scale, with exposure to international clients and cutting-edge project environments 💡 A platform for innovation, as we continue to challenge traditional consultancy models and lead digital transformation About the opportunity As we continue to grow across the EMEA region, we are seeking a Commercial Director to provide strategic commercial leadership across our consultancy portfolio. This role will play a critical part in shaping our commercial strategy, strengthening client relationships, and ensuring consistent, high-quality delivery across complex capital programmes. In this role you will: • Provide strategic commercial leadership across Soben’s EMEA consultancy operations, ensuring best-in-class commercial management and governance., • Act as a senior client-facing leader, building trusted relationships with key clients and stakeholders across major programmes., • Oversee the commercial performance of projects, ensuring profitability, risk management, and contractual compliance., • Lead and support Project Directors, Project Managers, and commercial teams in delivering high-quality outcomes aligned to client expectations and Soben standards., • Guide commercial strategy from pre-contract through delivery, including bid support, fee proposals, and contract negotiation., • Champion consistency in the application of Soben systems, processes, and QA standards across all projects., • Provide leadership on commercial risk, dispute avoidance, and resolution strategies., • Support the development of new business and repeat work through strong client relationships and market insight., • Mentor and develop senior and emerging talent, building a strong and sustainable commercial leadership pipeline., • Work closely with UK and EMEA leadership to support business planning, growth strategy, and operational improvement initiatives., • Promote a culture of continuous improvement, collaboration, and accountability., • Uphold and champion Soben’s core values and leadership principles in all aspects of the role. About you • Educated to degree level (or equivalent) in Quantity Surveying, Commercial Management, or a related discipline., • Extensive post-qualification experience in commercial leadership roles within construction consultancy or major capital project environments., • Proven experience operating at Director level, with accountability for commercial performance across multiple projects or portfolios., • Strong client-facing credentials, with the ability to influence senior stakeholders and build long-term, trusted relationships., • Deep understanding of commercial, contractual, and risk management principles across complex projects., • A strategic thinker with a pragmatic, delivery-focused mindset and the confidence to make and stand by decisions., • An effective leader and mentor, capable of developing high-performing teams and future leaders., • Comfortable operating in a fast-paced, evolving environment, with the flexibility to adapt to changing business and client needs. About life at Soben We’re on a mission to rewrite the rules. We’re a diverse team of professionals who consider our work a vocation, not just a job. This sense of purpose and affinity for what we do is what fuels our ambition, driving us to keep learning and seeking new challenges. Inclusion is at the heart of our company’s culture. We’re proud of our unique personality, and we know that our diverse team brings a wealth of perspectives that enrich our work. Grow with us Our people are our greatest asset, so you’ll get ongoing training and personal development to help you flourish, building a long-term and successful career with us. We’re small but mighty – you’ll have opportunities to progress quickly and be trusted with responsibilities you could only dream of in a larger organization, including the chance to work on some of the industry's most exciting projects Our Leadership Principles Soben’s Leadership Principles are at the heart of our culture. They guide how we engage with each other and with our clients, and how we help our talented employees flourish in their careers. • We always deliver on our promises, no matter how small, • We are driven to solve our clients’ problems as if paying our rent or mortgage depends on it, • We have a bias for action. Actions make things happen, • We employ the best people who are ambitious, hardworking, humble, and open to feedback. We empower them to “proceed until apprehended”, • We have a business owner mentality to cost management, • We are open, honest, and direct in our communications, • We have a growth mindset, • We reinvest our profits to create a sustainable business for the long term About us Soben is an award-winning construction consultancy with bold ambitions and a clear trajectory for growth. Since launching in 2011, we’ve built a reputation for technical excellence, client focus, and delivery certainty. Now, we’re entering a transformative new chapter. If you’re ready to play a key role in delivering exceptional consultancy services across the EMEA region, and want to grow your career in a supportive, dynamic, and high-impact environment, we’d love to hear from you.

Business Change Consultant Clearance: SC clearance preferred Location: Leeds, customer sites as required We are seeking an experienced Programme Management Consultant to lead complex digital transformation and business change initiatives within the UK Health sector. This role requires deep expertise in managing large-scale government programmes, with a specific focus on healthcare delivery, clinical systems modernisation, and patient-centric digital services. The successful candidate will combine programme leadership with strong business change management capabilities to drive organisational transformation, stakeholder engagement, and sustainable service improvements across healthcare environments. The candidate will demonstrate a proven track record of delivering complex, multi-workstream programmes in highly regulated healthcare settings, managing interdependencies across clinical, operational, and technical domains. You will be responsible for establishing robust governance frameworks, managing risks and dependencies, and ensuring alignment with national healthcare strategies including the digital transformation agendas, and integrated care system requirements. The ideal candidate will combine expertise in programme delivery methodologies with deep understanding of healthcare ecosystems, clinical workflows, and the unique challenges of implementing change in patient-facing services. The individual will liaise closely with delivery leads, operational managers, IT teams, and executive stakeholders, being comfortable navigating complex stakeholder landscapes and building consensus across diverse organizational boundaries. Our team has a simple goal: to be the leading digital partner of choice for our government and healthcare clients. We stand out for our clients because few organisations can excel at all the required disciplines: user research & insights, innovation, design, engineering, delivery leadership, and partnerships. Responsibilities • You will be responsible for supporting our delivery colleagues in consulting on end-to-end programme delivery and business change activities, creating the environment for multidisciplinary teams to succeed whilst establishing a culture of transparency, accountability, and continuous improvement. You will provide strategic programme leadership, manage business change activities, and ensure successful delivery of transformational outcomes that improve patient care, operational efficiency, and staff experience. You will be supporting the establishment of a Business Change consulting function, building the capability and establishing it internally as the go-to for programme leadership and change. As a Programme Management Consultant, your responsibilities would be expected to include:, • Programme Leadership & Governance:, • Lead the planning, execution, and delivery of complex healthcare transformation programmes, managing multiple interdependent workstreams and cross-functional teams, • Establish and maintain programme governance structures including steering committees, boards, and working groups with clinical, operational, and technical stakeholders, • Develop comprehensive programme plans, business cases, and benefits realisation frameworks aligned with healthcare strategic objectives, • Manage programme budgets, resources, and third-party suppliers, ensuring value for money and contractual compliance, • Provide regular executive reporting on programme status, risks, issues, dependencies, and benefits delivery, • Ensure compliance with healthcare regulations, information governance requirements, and clinical safety frameworks (DCB0129/0160), • Bridge the gap between Masteks internal teams Consulting, Delivery and Sales to improve outcomes for customers., • Business Change Management:, • Design and implement comprehensive business change strategies to support organisational transformation and service redesign, • Lead stakeholder engagement activities, building buy-in and managing resistance across clinical, administrative, and management communities, • Conduct impact assessments and develop change plans covering people, process, technology, and organisational culture dimensions, • Develop and execute communication strategies tailored to diverse healthcare audiences including clinicians, patients, administrators, and executives, • Design and deliver training programmes and capability building initiatives to embed new ways of working, • Establish change networks and champion models to drive grassroots adoption and sustainability, • Measure and report on change adoption, user satisfaction, and organizational readiness metrics, • Stakeholder & Risk Management:, • Build and maintain relationships with senior healthcare leaders including Chief Information Officers, Chief Clinical Information Officers, Medical Directors, and Trust executives, • Navigate complex multi-organisational environments including Integrated Care Systems, NHS Trusts, commissioners, and arm's-length bodies, • Facilitate workshops, design sessions, and decision-making forums to drive consensus and maintain programme momentum, • Maintain comprehensive risk and issue registers, implementing proactive mitigation strategies and escalation protocols, • Manage dependencies across programmes and with external partners including NHS England, regional teams, and technology suppliers, • Delivery Excellence & Methodology:, • Apply appropriate delivery methodologies including Agile, Waterfall, and hybrid approaches based on programme context and organisational maturity, • Lead multidisciplinary teams including business analysts, solution architects, clinicians, change managers, and delivery specialists, • Ensure alignment with best practice frameworks including MSP (Managing Successful Programmes), PRINCE2, and NHS Digital delivery standards, • Champion user-centered design principles, ensuring clinical and patient voices shape solution development, • Drive continuous improvement through lessons learned, retrospectives, and knowledge sharing across the programme community, • Business Case & Benefits Realisation:, • Define benefits realisation frameworks with measurable KPIs covering clinical outcomes, operational efficiency, patient experience, and financial returns, • Implement benefits tracking and reporting mechanisms, ensuring accountability and visibility of value delivery, • Support post-implementation reviews and transition to business-as-usual operations Experience • Essential Programme Management & Business Change Experience:, • Minimum 8+ years' experience as a Programme Manager or Senior Project Manager delivering complex transformation programmes in government or healthcare environments, • Proven track record of delivering large-scale programmes with multiple interdependent workstreams and diverse stakeholder groups, • Significant experience working within Healthcare organisations, healthcare providers, or UK public sector health contexts, • Demonstrated success in managing clinical system implementations, digital health platforms, or patient-facing service transformations or similar., • Experience establishing and operating programme governance structures, managing boards, and reporting to executive committees, • Strong track record of managing third-party suppliers, system integrators, and technology vendors in complex contractual environments, • Substantial experience leading organisational change initiatives in healthcare or clinical environments, • Proven ability to develop and execute business change strategies covering stakeholder engagement, communications, training, and adoption, • Experience conducting change impact assessments and developing mitigation strategies for healthcare transformation, • Track record of building stakeholder buy-in across clinical, operational, and technical communities, • Experience designing and delivering training programmes and capability building initiatives for diverse healthcare audiences, • Demonstrated success in managing resistance to change and building sustainable organisational capability Why Join Us? • We’re a purpose‑driven organisation committed to creating positive impact and championing inclusion., • You’ll join a culture that encourages innovation, collaboration, and continuous growth., • We celebrate difference and believe diverse perspectives lead to stronger solutions., • Even if you don’t meet every requirement, we encourage you to apply — great talent comes from a variety of backgrounds., • Your lived experience, unique strengths, and personal story matter — they help us design better outcomes for the communities we serve., • We celebrate diversity of experience, knowledge, backgrounds, and perspectives, and believe these differences enable us to create meaningful impact. We are proud to be an equal opportunity employer and are committed to fairness and inclusion for all, regardless of sex, race, religion or belief, ethnic or national origin, disability, age, citizenship, marital or partnership status, sexual orientation, gender identity, pregnancy or related conditions, or any other protected characteristic. If you require any reasonable adjustments or additional support during the recruitment process, please let us know.

🚀 Join Soben at a Pivotal Moment Soben is an award-winning construction consultancy with bold ambitions and a clear trajectory for growth. Since launching in 2011, we’ve built a reputation for technical excellence, client focus, and delivery certainty. Now, we’re entering a transformative new chapter. In March 2025, Soben became part of Accenture’s Infrastructure and Capital Projects practice, within its Industry X division. This strategic acquisition combines our deep expertise in cost and commercial management with Accenture’s global scale and digital innovation. For our team, this unlocks a wealth of opportunity: 🌐 Access to world-class resources and technology, enhancing how we deliver capital projects 🏗️ Involvement in high-profile programmes across sectors such as data centres, energy, and pharmaceuticals 📈 Career development at scale, with exposure to international clients and cutting-edge project environments 💡 A platform for innovation, as we continue to challenge traditional consultancy models and lead digital transformation About the opportunity As our project portfolio continues to expand across the EMEA region, we are looking to appoint a Resourcing Lead (Scheduler) to support our operational teams in planning, coordinating, and optimising the deployment of our consultancy resources across projects. In this role you will: • Act as the central point of coordination for resource planning across Soben’s EMEA consultancy projects., • Work closely with Operational Leads, Project Managers, and Directors to understand project requirements, timelines, and skill needs., • Develop and maintain accurate resource schedules, ensuring optimal utilisation across live and upcoming projects., • Proactively identify resourcing risks, conflicts, or capacity constraints and work with stakeholders to resolve them., • Support short-term and long-term workforce planning, including forecasting future demand based on pipeline and growth plans., • Track utilisation, availability, and allocation data, producing clear and actionable reporting for leadership teams., • Support onboarding and mobilisation of new starters and project team members., • Collaborate with HR, recruitment partners, and leadership to align hiring activity with operational demand., • Continuously improve resourcing processes, tools, and ways of working, leveraging Accenture best practice where appropriate., • Build strong relationships across the business, acting as a trusted partner to delivery teams. About you • Previous experience in a resourcing, scheduling, workforce planning, or operations coordination role (consultancy, professional services, engineering, or construction environments preferred)., • Strong organisational and planning skills, with the ability to manage multiple priorities in a fast-paced environment., • Confident communicator, comfortable engaging with senior stakeholders and operational teams alike., • Analytical mindset with the ability to interpret data and translate it into practical resourcing decisions., • A pragmatic, solutions-focused approach, with the confidence to challenge and influence when required., • Experience using resourcing, scheduling, or workforce management tools is desirable (training can be provided)., • A proactive attitude, attention to detail, and commitment to continuous improvement. About life at Soben We’re on a mission to rewrite the rules. We’re a diverse team of professionals who consider our work a vocation, not just a job. This sense of purpose and affinity for what we do is what fuels our ambition, driving us to keep learning and seeking new challenges. Inclusion is at the heart of our company’s culture. We’re proud of our unique personality, and we know that our diverse team brings a wealth of perspectives that enrich our work. Grow with us Our people are our greatest asset, so you’ll get ongoing training and personal development to help you flourish, building a long-term and successful career with us. We’re small but mighty – you’ll have opportunities to progress quickly and be trusted with responsibilities you could only dream of in a larger organization, including the chance to work on some of the industry's most exciting projects Our Leadership Principles Soben’s Leadership Principles are at the heart of our culture. They guide how we engage with each other and with our clients, and how we help our talented employees flourish in their careers. • We always deliver on our promises, no matter how small, • We are driven to solve our clients’ problems as if paying our rent or mortgage depends on it, • We have a bias for action. Actions make things happen, • We employ the best people who are ambitious, hardworking, humble, and open to feedback. We empower them to “proceed until apprehended”, • We have a business owner mentality to cost management, • We are open, honest, and direct in our communications, • We have a growth mindset, • We reinvest our profits to create a sustainable business for the long term About us Soben is an award-winning construction consultancy with bold ambitions and a clear trajectory for growth. Since launching in 2011, we’ve built a reputation for technical excellence, client focus, and delivery certainty. Now, we’re entering a transformative new chapter. If you’re ready to play a key role in delivering exceptional consultancy services across the EMEA region, and want to grow your career in a supportive, dynamic, and high-impact environment, we’d love to hear from you.

Role: Senior Electronics Engineer - High Voltage Robotics Systems Do you want to work with the 15th fastest-growing startup in Europe? If so, you’re in the right place. AssetCool is one of Europe’s fastest-growing startups, building the fastest path to more power on the grid. We’re tackling one of the most urgent challenges in the global energy transition: grid congestion. Electricity demand is rising fast; driven by electrification, AI and data centres. While traditional grid upgrades take years, demand exists today. The grid isn’t ready. AssetCool delivers robotic grid upgrades that physically increase the capacity of existing transmission lines by up to 30%, without rebuilding infrastructure. Using advanced robotics and proprietary photonic coatings, we unlock data-centre-scale capacity in weeks to months, not years and at a fraction of the cost and disruption of conventional approaches. Our technology goes beyond capacity. We reduce losses, prevent corrosion, cut corona noise and generate high-value operational data that supports smarter grid operation and maintenance. Our systems are already deployed globally, and we just raised a big funding round from leading energy and climate investors. AssetCool is one of the most innovation-driven companies in the UK energy sector and we’re scaling fast! If you’re ambitious, mission-driven and excited to work on real deployments that strengthen the industry that really matters, AssetCool is where you can make it happen. Role Overview This is a senior technical leadership role within AssetCool’s hardware team, responsible for the architecture and development of electronics deployed on robotic systems operating in high-voltage transmission environments. You will lead the design of power, control and communication electronics for conductor-traversing robots and drone-deployed devices, and define the EMC and high-voltage validation strategies that ensure safe and reliable operation in harsh electromagnetic environments. This is a hands-on role spanning the full product lifecycle from architecture and prototyping through validation, production and field deployment. Key Responsibilities Electronics architecture for live-line robotics • Define system-level electronics architecture for robots operating on energised transmission lines, • Develop grounding, isolation and EMC strategies for high-electric-field environments, • Lead design of multi-layer PCBs for motor control, power conversion, battery systems and sensor interfaces, • Ensure robust design for EMI/EMC, signal integrity, thermal performance and reliability, • Define and execute EMC and high-voltage testing programmes with internal teams and test labs, • Collaborate with mechanical, embedded and robotics teams to integrate electronics into field-deployed systems, • Act as technical authority for electronics during manufacturing scale-up, • Support EMS partners, production test development and investigation of field returns, • Degree in Electronics/Electrical Engineering or related discipline, • 7+ years’ experience developing electronics for shipped products, • Strong analogue, digital and mixed-signal design skills, • Experience designing power electronics, motor control and battery-powered systems, • Strong understanding of EMI/EMC-aware PCB layout, grounding and noise mitigation, • Experience with common communication interfaces (CAN, RS485, Ethernet, SPI, I²C, UART), • Experience developing electronics for harsh, outdoor or industrial environments, • Hands-on debugging using lab instrumentation and leading validation testing Preferred Skills & Experience Experience with EMC standards (e.g. IEC 61000) and environmental qualification Experience with high-voltage-adjacent or safety-critical systems Experience working with EMS partners and supporting production ramp-up Familiarity with hardware configuration management and compliance processes Research shows that some candidates may hesitate to apply unless they meet every listed requirement. If this role excites you but your experience doesn’t align perfectly with every qualification, we still encourage you to apply. You might be exactly who we're looking for, either for this role or another opportunity within our team. We’re proud to be an equal opportunities employer and welcome applications from people of all backgrounds. We’re committed to building an inclusive, supportive workplace where everyone can thrive, regardless of age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. If you have a disability or any specific requirements and need adjustments at any stage of the recruitment process, just let us know and we’ll do our best to accommodate your needs. We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid missing out. We are not looking for agency support currently.

Business Change Consultant Clearance: SC clearance preferred Location: Leeds, customer sites as required We are seeking an experienced Programme Management Consultant to lead complex digital transformation and business change initiatives within the UK Health sector. This role requires deep expertise in managing large-scale government programmes, with a specific focus on healthcare delivery, clinical systems modernisation, and patient-centric digital services. The successful candidate will combine programme leadership with strong business change management capabilities to drive organisational transformation, stakeholder engagement, and sustainable service improvements across healthcare environments. The candidate will demonstrate a proven track record of delivering complex, multi-workstream programmes in highly regulated healthcare settings, managing interdependencies across clinical, operational, and technical domains. You will be responsible for establishing robust governance frameworks, managing risks and dependencies, and ensuring alignment with national healthcare strategies including the digital transformation agendas, and integrated care system requirements. The ideal candidate will combine expertise in programme delivery methodologies with deep understanding of healthcare ecosystems, clinical workflows, and the unique challenges of implementing change in patient-facing services. The individual will liaise closely with delivery leads, operational managers, IT teams, and executive stakeholders, being comfortable navigating complex stakeholder landscapes and building consensus across diverse organizational boundaries. Our team has a simple goal: to be the leading digital partner of choice for our government and healthcare clients. We stand out for our clients because few organisations can excel at all the required disciplines: user research & insights, innovation, design, engineering, delivery leadership, and partnerships. Responsibilities • You will be responsible for supporting our delivery colleagues in consulting on end-to-end programme delivery and business change activities, creating the environment for multidisciplinary teams to succeed whilst establishing a culture of transparency, accountability, and continuous improvement. You will provide strategic programme leadership, manage business change activities, and ensure successful delivery of transformational outcomes that improve patient care, operational efficiency, and staff experience. You will be supporting the establishment of a Business Change consulting function, building the capability and establishing it internally as the go-to for programme leadership and change. As a Programme Management Consultant, your responsibilities would be expected to include:, • Programme Leadership & Governance:, • Lead the planning, execution, and delivery of complex healthcare transformation programmes, managing multiple interdependent workstreams and cross-functional teams, • Establish and maintain programme governance structures including steering committees, boards, and working groups with clinical, operational, and technical stakeholders, • Develop comprehensive programme plans, business cases, and benefits realisation frameworks aligned with healthcare strategic objectives, • Manage programme budgets, resources, and third-party suppliers, ensuring value for money and contractual compliance, • Provide regular executive reporting on programme status, risks, issues, dependencies, and benefits delivery, • Ensure compliance with healthcare regulations, information governance requirements, and clinical safety frameworks (DCB0129/0160), • Bridge the gap between Masteks internal teams Consulting, Delivery and Sales to improve outcomes for customers., • Business Change Management:, • Design and implement comprehensive business change strategies to support organisational transformation and service redesign, • Lead stakeholder engagement activities, building buy-in and managing resistance across clinical, administrative, and management communities, • Conduct impact assessments and develop change plans covering people, process, technology, and organisational culture dimensions, • Develop and execute communication strategies tailored to diverse healthcare audiences including clinicians, patients, administrators, and executives, • Design and deliver training programmes and capability building initiatives to embed new ways of working, • Establish change networks and champion models to drive grassroots adoption and sustainability, • Measure and report on change adoption, user satisfaction, and organizational readiness metrics, • Stakeholder & Risk Management:, • Build and maintain relationships with senior healthcare leaders including Chief Information Officers, Chief Clinical Information Officers, Medical Directors, and Trust executives, • Navigate complex multi-organisational environments including Integrated Care Systems, NHS Trusts, commissioners, and arm's-length bodies, • Facilitate workshops, design sessions, and decision-making forums to drive consensus and maintain programme momentum, • Maintain comprehensive risk and issue registers, implementing proactive mitigation strategies and escalation protocols, • Manage dependencies across programmes and with external partners including NHS England, regional teams, and technology suppliers, • Delivery Excellence & Methodology:, • Apply appropriate delivery methodologies including Agile, Waterfall, and hybrid approaches based on programme context and organisational maturity, • Lead multidisciplinary teams including business analysts, solution architects, clinicians, change managers, and delivery specialists, • Ensure alignment with best practice frameworks including MSP (Managing Successful Programmes), PRINCE2, and NHS Digital delivery standards, • Champion user-centered design principles, ensuring clinical and patient voices shape solution development, • Drive continuous improvement through lessons learned, retrospectives, and knowledge sharing across the programme community, • Business Case & Benefits Realisation:, • Define benefits realisation frameworks with measurable KPIs covering clinical outcomes, operational efficiency, patient experience, and financial returns, • Implement benefits tracking and reporting mechanisms, ensuring accountability and visibility of value delivery, • Support post-implementation reviews and transition to business-as-usual operations Experience • Essential Programme Management & Business Change Experience:, • Minimum 8+ years' experience as a Programme Manager or Senior Project Manager delivering complex transformation programmes in government or healthcare environments, • Proven track record of delivering large-scale programmes with multiple interdependent workstreams and diverse stakeholder groups, • Significant experience working within Healthcare organisations, healthcare providers, or UK public sector health contexts, • Demonstrated success in managing clinical system implementations, digital health platforms, or patient-facing service transformations or similar., • Experience establishing and operating programme governance structures, managing boards, and reporting to executive committees, • Strong track record of managing third-party suppliers, system integrators, and technology vendors in complex contractual environments, • Substantial experience leading organisational change initiatives in healthcare or clinical environments, • Proven ability to develop and execute business change strategies covering stakeholder engagement, communications, training, and adoption, • Experience conducting change impact assessments and developing mitigation strategies for healthcare transformation, • Track record of building stakeholder buy-in across clinical, operational, and technical communities, • Experience designing and delivering training programmes and capability building initiatives for diverse healthcare audiences, • Demonstrated success in managing resistance to change and building sustainable organisational capability Why Join Us? • We’re a purpose‑driven organisation committed to creating positive impact and championing inclusion., • You’ll join a culture that encourages innovation, collaboration, and continuous growth., • We celebrate difference and believe diverse perspectives lead to stronger solutions., • Even if you don’t meet every requirement, we encourage you to apply — great talent comes from a variety of backgrounds., • Your lived experience, unique strengths, and personal story matter — they help us design better outcomes for the communities we serve., • We celebrate diversity of experience, knowledge, backgrounds, and perspectives, and believe these differences enable us to create meaningful impact. We are proud to be an equal opportunity employer and are committed to fairness and inclusion for all, regardless of sex, race, religion or belief, ethnic or national origin, disability, age, citizenship, marital or partnership status, sexual orientation, gender identity, pregnancy or related conditions, or any other protected characteristic. If you require any reasonable adjustments or additional support during the recruitment process, please let us know.

Senior Medical Writer | Medical Communications | Freelance Contract | Agency | Remote | Flexible Hourly Rate We’re looking for an experienced Senior Medical Writer to support a growing medical communications team across multiple therapy areas and channels. This role would suit someone with a strong background in Publications writing, Medical Affairs materials, multichannel content, or a combination of these, and who is confident working in a client-facing environment. Key responsibilities of the Senior Medical Writer | Medical Communications | Freelance Contract | Agency | Remote | Flexible Hourly Rate • Writing and reviewing content for scientific publications (abstracts, posters, manuscripts), • Developing medical education and multi-channel materials (congress reports, symposia, training materials), • Creating social media posts, banner ads, and digital content for medical audiences, • Working directly with clients and internal stakeholders Experience & Skills of the Senior Medical Writer | Medical Communications | Freelance Contract | Agency | Remote | Flexible Hourly Rate • 10+ years working in a medical communications agency setting, • Background in either publications writing, medical affairs materials or promotional, • Experience in oncology, immunology, and/or cardiovascular disease areas, • Ideally client facing Contractual details of the Senior Medical Writer | Medical Communications | Freelance Contract | Agency | Remote | Flexible Hourly Rate • ASAP start, • Must be available 3+ days per week, • Outside IR35 (for UK candidates)

ServiceNow Solutions Consultant (Pre-Sales) Our Mission NewRocket brings 20 years of advising and supporting clients in designing, implementing, and managing AI-enabled digital workflows to improve employee and customer experiences. An Elite ServiceNow Partner and ServiceNow Global Partner Award Winner, the Company has completed over 3,000 projects across nine industry specializations. NewRocket Goes Beyond Workflows™ to help clients transform their enterprise into a place where employees flourish, customers thrive, and people matter. With over 3,000 ServiceNow certifications, NewRocket's business strategists take a holistic, strategic approach to optimize the ServiceNow platform and help clients solve industry-specific challenges. NewRocket has been awarded the “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”. We are #GoingBeyond Come join our Crew! Our Approach to Work At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams. We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary! Your Career NewRocket is seeking a Senior Solution Consultant who works in collaboration with our Sales teams for the successful advisement of ServiceNow solutions and services. The incumbent leads complex technical solution development in a client facing environment. Your Impact • Lead complex technical solution development related to NewRocket’s full range of services and products; engages in conceptual thinking to understand advanced issues and implications, • Collaborates directly with clients to develop and articulate technical solutions, often to senior, technical, and non-technical audiences, • Considered an expert in pre-sales and solution development, • Collaborate with Sales teams in the qualification of customer needs through discovery, • Participates across the sales lifecycle on acquiring new customers, in close collaboration with sales crew members, • Provide mentorship and informal leadership to Solution Consultants as a senior resource, • Leads demonstrations of product, both standard and tailored to prospects and existing customers, • Scopes and delivers Proof of Concept/Proof of Value engagements with prospects, • Lead competitive analyses and understand differentiators between the company and its competitors, • Understands business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, and security, • In conjunction with Sales and Professional Services, conduct transition briefings, communicates commitments and expectations in preparation for deployment Your Experience • 5 + Years Solution Consulting or Sales Engineering experience in the ServiceNow platform industry, • Demonstrated ability to lead the discovery of customer issues and develop technical solutions to address any customer’s business issue to ensure the best customer experience possible, • Strong knowledge and skills within assigned practice majors / minors, • Expert-level knowledge of pre-sales, and complete understanding of the full sales life cycle, • Expert-level knowledge of technical solution development, • Excellent communication skills, in both internal and external capacities; strong relationship-building skills, including at a senior level who may not have subject matter expertise in ServiceNow; must adapt and interpret communications, and influence key decision-makers, • Provides advisement in a proactive approach with Customers and internal teams, • Proficiency with the ServiceNow platform required, • Detail-oriented, self-motivated, and organized Education: • A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience, • ServiceNow sales certifications and/or Presales certifications, • ServiceNow CSA (Nice to have!), • ServiceNow CIS (Nice to have!) We Take Care of Our People NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status For individuals with disabilities who would like to request an accommodation, please contact .

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Company description: Water Utility Company based in Yorkshire region of England. Job description: Internal Communications Advisor Hello! Thanks for stopping by. Let us tell you about some of the key aspects of the Internal Communications Advisor role. We offer a salary from £36,897 - £46,120 per annum dependant on experience. Annual performance related bonus Attractive pension scheme (up to 12% company contribution) Life assurance cover of 4 times pensionable salary 25 days annual leave plus bank holidays plus an extra wellness day! A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Where Id work : This role will initially be based in Bradford but were moving our office to Leeds Valley Park in Summer 2026, so youll be based there in the future, with a hybrid working arrangement in place, a mix of office and home working. Work type : Temporary role for 12 x months. Working full time, 37 hours per week, Monday Friday between a working window of 8:00am-6:00pm. We have an exciting opportunity for an Internal Communications Advisor to join us in the Internal Communications Team and be a part of helping us?deliver?our?10-year?strategy,?ensuring we do?whats?right for customers and right for the environment. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, its so much more than this. We look after communities, protect the environment, and plan to look after Yorkshires water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the regions health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Where you fit in? Our role as internal communicators is more important than ever before. We have an ambitious 10-year strategy, and the Internal Communications Team plays a big part in bringing it to life for our team of 5,500 colleagues (and growing!). As an Internal Communications Advisor, youll work closely with the Internal Communications Lead to plan, deliver, and evaluate communications for key areas of the business. Youll dive into all aspects of internal communications and engagement, from advising on critical company projects and programmes of work to overseeing behaviour change and awareness campaigns, engaging with suppliers and partners, organising engagement events, flexing your creative muscles in content creation, and more. You'll act as a strategic advisor to leaders and teams across the business to ensure colleagues hear the right message, at the right time, and in the right way to achieve our objectives. And, youll ensure that our look, feel and tone of voice is present across everything we do. Some of the key role responsibilities include the following Develop internal communications strategies and plans for key projects and initiatives to inform and engage colleagues Craft compelling stories that bring Yorkshire Waters 10-year strategy and behaviours to life Act as a strategic advisor to colleagues across the business from leaders to frontline teams building relationships, offering guidance, and influencing to ensure internal communications land with impact Identify opportunities to tailor and segment communications to make our messaging relevant and resonate with our diverse audiences Support the planning and delivery of major engagement activities and events Champion colleague-centric content, putting our people at the heart of our communications to drive engagement and build trust Evaluate communications activity, drawing on data and insight to highlight successes, address gaps, and make recommendations to improve What skills & qualifications are we looking for? The successful candidate will have a proven background within an internal communications environment and previous experience of managing and developing internal communications plans, strategies, processes and activities. Theyd also have experience in managing strategic and tactical communications and engagement for change programmes that help businesses thrive. You will be able to pro-actively drive and create content that colleagues want to engage with. A skilled story-teller you will be able to deliver complex business messages in a creative and compelling way. You will be able to understand audience needs, motivations, environment and perspectives and be knowledgeable in regards new digital trends to adapt and deploy to our communications effectively. Also ensuring our story connects everything we do and that our look, feel and tone of voice is present across the business for colleagues is really important to us. Youll be a proactive person with excellent communication skills, you will be able to build up effective working relationships with a range of colleagues and positively influence at all levels within the business. Previous experience of presenting, influencing and engaging a wide range of audiences is key, be that from our frontline to our most senior leaders. You will have strong organisational skills able to prioritise, organise and plan work and have good project management skills with the ability to prioritise and deliver high quality work against challenging timescales. Additionally, we pride ourselves on adapting to what works best for our colleagues, so experience of understanding and measuring success is critical in improving what we do as a function. Although we operate 24 hours a day, 365 days a year, its really important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isnt always easy! If youre an experienced Internal Communications professional and want to help us deliver exceptional service for our customers whilst protecting the environment, apply today to find out what a career with Yorkshire Water can offer for you. Please complete the online application process and submit a covering letter and CV outlining your suitability for the role. Closing Date 5th March, 2026 We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply. If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire, and further medicals when required. Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible. No agencies please. TPBN1_UKTJ

Infrastructure Engineer Location: Bristol, Swansea, Leeds, Nottingham, Newcastle, Oldham, Birmingham or Yeading. Salary: £35,663 - Candidates based in Yeading will receive the London Weighting allowance of £4,000 Vacancy Type: Permanent Apply before 11:55 pm on Sunday 15th February 2026 About the job The DVSA plays a crucial role in maintaining safety standards on the roads, conducting tests, and overseeing vehicle-related matters in the UK. The Cloud Infrastructure team supports the infrastructure that provides the services used by colleagues across the country, with a strong focus on user experience, appropriate security, continuous improvement, and sustainability. To achieve this the Cloud Infrastructure Engineering team provides second/third line IT support, acting as a middle ground between the Service Desk and dedicated SME support teams. We help to maintain and develop modern, cloud hosted IaaS and leverage Cloud solutions such as M365, Azure, Meraki, Dynamics, Intune, Apple Automated Device Enrolment and other technologies to continually modernise our estate. If you want to advance your IT career, are keen to take the opportunity to learn a broad range of skills across Platform, Digital Communications (Networks) and the Digital Workspace (End user devices), develop yourself and value an exciting, friendly, and healthy working environment, would like an opportunity to deliver a modern, high-quality digital experience, and want to make a real impact on road safety and sustainability, we'd love to hear from you. Joining our department comes with many benefits, including: • Employer pension contribution of 28.97% of your salary. * 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King's birthday * Flexible working options where we encourage a great work-life balance. Job description Responsibilities include but are not limited to: • Maintenance of core infrastructure services through incident and problem management. * Drive improvements to deliver new and updated core infrastructure services, according to business and user needs, to ensure maximum value is achieved from services. * Drive automation throughout the core infrastructure estate. * System monitoring and maintenance, monitoring servers, networks, backups and end user devices to ensure optimal performance and uptime * Deploy and configure servers, end user device software, networking equipment, and enterprise software according to organizational standards. * Implement and maintain security controls, monitor for threats, and ensure adherence to regulatory requirements. * Maintain accurate documentation of infrastructure configurations, processes, and troubleshooting guides for team use. * Management of Junior Infrastructure Engineers Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public. Person specification We are looking for someone who: • Is a confident communicator and team player * Real interest in modern IT platforms * Has a drive for continuous improvement * A passion for delivering quality and results * Embracing new technologies to deliver the right solution * Has a strong willingness to continually develop and learn Additional Information Minimum of a level 4 relevant qualification or the willingness to work towards. To Apply If you feel you are a suitable candidate and would like to work for DVSA, please proceed through the following link to be redirected to our website to complete your application.

Description Join us, be part of more. We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That's why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it. About your team: At British Gas, our mission is to sell it and mend it. We've been powering the UK's homes and businesses for over 200 years - but supplying energy is just part of what we do. We're making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we're making it cheaper and easier for our customers to reduce their carbon-footprint. We're looking for a Product Manager - Switching to lead and improve the journeys customers take when they switch to or from British Gas. Switching is one of the most important customer and agent moments, and this role ensures those journeys are smooth, reliable and well-supported. This role begins once a sale is completed and spans account creation, industry registrations, progression to on-supply and first bill, and when customers leave - objections, exit fees and final bill. A key commercial priority is reducing sales leakage and maximising the number of customers who successfully go on-supply. Working in the AX team, you'll own the switching product and capability - shaping the tools, rules and improvements that help agents and operational teams handle switching journeys confidently and consistently. You'll partner closely with operations who run the day-to-day processes as well as Digital Product Managers to ensure switching experiences remain aligned across all channels. Location - UK flexible with occasional travel to offices for ad-hoc team meetings About the role Key accountabilities include: Own and improve the switching capability for both gaining and losing customers, ensuring journeys are simple, predictable and easy for colleagues to support. Maximise successful onboarding by strengthening the journey from sale, account setup, on-supply and first bill, reducing friction and minimising sales leakage. Enhance agent tools and guidance so frontline and back-office colleagues can confidently resolve switching queries and manage complex cases. Lead the development and prioritisation of switching capability across account setup, industry flow handling (DTN, IX, CSS, DIP, DCC), objection management, ET resolution and billing. Strengthen the loss journey by ensuring objections are raised accurately and promptly and that customers receive clear, accurate final bills on time. Work closely with CX and Digital Product Managers to ensure switching communications and touchpoints align across the wider customer experience. Drive performance across key switching metrics including switching time, ET rates, objection accuracy, First Bill On Time and Final Bill On Time. Collaborate with operations, billing, metering and industry teams to identify and remove switching bottlenecks and improve overall journey reliability. Operate confidently within the FMRS switching framework and maintain awareness of upcoming changes such as MHHS. Use data, insight and operational feedback to design improvements that make switching faster, clearer and more effective for customers and colleagues. What we're looking for Essential Proven experience in Product Management, including backlog ownership, writing user stories, defining requirements and working within agile delivery teams. Strong understanding of energy switching and industry flows (DTN, IX, CSS, DIP, DCC). Data-driven approach, comfortable using performance metrics, operational insights and failure analysis to guide decisions and measure outcomes. Experience working effectively with engineering/technology teams to deliver product changes in complex enterprise environments. Ability to work collaboratively across operations, digital, sales and agent-facing teams, aligning diverse groups around a clear product direction. Passion for improving agent experience, tooling and switching capability. Excellent stakeholder management and communication skills, able to simplify complexity and influence across teams. Strong analytical and problem-solving skills, with the ability to break down interconnected journeys and identify root causes. Desirable Experience working within the FMRS switching environment. Awareness of MHHS and wider market reform. Background in energy retail, billing, metering or operational transformation. Why should you apply? We're not a perfect place - but we're a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That's why we've designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we're a great place to work and what being part of more means for you. If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority. Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey. TPBN1_UKTJ

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