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Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do This is a 12 month Fixed Term Contract As a Global HR Operations Senior Manager, you’ll serve as a key thought partner, executing strategic initiatives to optimize HR operations. You will lead cross-functional projects (primarily Workday Time-Off) aimed at enhancing service delivery, efficiency, and employee experience across BCG. Your work will span process optimization, system enhancement, and change management - all while collaborating with a global network of HR professionals. • Foster strong working relationships with global HR teams and internal stakeholders to ensure responsiveness, transparency, and proactive issue resolution., • Identify and lead improvement initiatives to streamline operations, increase scalability, and ensure compliance across geographies., • Working with our Product Team, provide functional leadership and input into the deployment and optimization of new Workday features, driving increased efficiency and value across HR. Work with the regions and systems to collate and synthesize requirements., • Support the Workday Time Off implementation by engaging with regional stakeholders and project leadership, supporting Phase 1 countries with post-launch activities, and gathering the necessary configuration requirements for future phases. Partner with the Workday Technical team in the configuration and testing of the Time Off module in Workday. Support with ad-hoc project activities, including Project Management, Change and Communications, and Training., • Building strong relationships with global stakeholders at all levels by fostering trust, collaboration, and clear communication., • Managing multiple high-priority projects simultaneously by leveraging strong organizational skills, goal-setting, and planning in fast-paced environments., • Communicating complex concepts in a clear, structured manner that fosters understanding and alignment across diverse and global audiences., • Paying close attention to detail while delivering high-quality work at speed, ensuring timely and accurate responses to multiple, concurrent requests., • Applying sharp analytical thinking and demonstrating confident, professional communication in presentations and discussions; using strong influencing skills to drive alignment and impact., • Exercising sound judgment and discretion when handling confidential or sensitive information, ensuring trust and integrity are maintained at all times. What You'll Bring • Bachelor’s or Master’s degree in HR, Business Administration, or related field., • 5-7+ years of experience in HR Operations, General HR or People roles in a large, global, and complex organization., • Experience with HR systems such as Workday, ServiceNow, or similar enterprise platforms., • Experience launching tools and projects to track global employee data such as Time Off and Absence, • Strong understanding of HR administration, processes, and compliance., • Experience working across geographies and cultures in a matrixed global organization., • Relevant experience with change management or program management., • Experience or interest in leveraging automation or AI-powered tools in HR operations is a plus., • A collaborative mindset and a drive for continuous improvement. Additional info • Be part of a respected global brand that invests in its people., • Exposure to world-class HR systems, like Workday., • Work in a culture that prioritizes learning, diversity, and inclusion., • Join a team where your work directly drives global impact. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

Customer Excellence Manager£29.38 per hour | Coventry | 13-week temporary contract | Start date: ASAP | Basic DBS requiredYour new companyYou will be joining a forward-thinking housing provider on a 13 week basis initially. The organisation is committed to delivering exceptional customer experiences and is undertaking a key period of transition while they recruit permanently for this position. They are seeking an experienced Customer Excellence Manager to lead customer-focused improvement activity and ensure customers remain at the centre of service design, decision-making, and operational performance. Your new roleAs the Customer Excellence Manager, you will lead a team of Customer Excellence Leads, ensuring the customer voice is championed across all levels of the organisation. You will take ownership of customer journeys, ensuring every interaction reflects the organisation's commitments and provides a seamless, safe, and valued experience.Your role will include: • Leading, coaching, supporting, and developing Customer Excellence Leads, including recruitment, inductions, 1-to-1s, and performance management., • Monitoring team outputs to ensure performance objectives and targets are met., • Creating and maintaining quality frameworks, processes, procedures, and management documentation., • Collaborating with operational teams to analyse customer journey data, identify pain points, and drive continuous improvement., • Facilitating root-cause analysis and improvement workshops using recognised methodologies such as PDCA, Lean, or Six Sigma., • Producing customer journey maps, internal processes, and improvement plans to remove waste and enhance service quality., • Supporting the design of inclusive, accessible customer channels across digital, phone, and face-to-face interactions., • Leading and managing change initiatives, ensuring policies and procedures remain current and compliant., • Preparing reports, presentations, case studies, and communications that demonstrate the value of improvement activity., • Building strong relationships across the organisation and externally, ensuring customer insight and feedback drives service prioritisation., • Chartered Institute of Housing Level 3 qualification or equivalent Level 6 degree., • Experience using continuous improvement tools or frameworks such as PDCA, Lean, or Six Sigma., • Proven experience managing customer experience or continuous improvement teams and leading end-to-end projects., • Strong leadership capability with the confidence to influence and engage senior stakeholders., • Demonstrated ability to work cross-functionally to deliver improvements from concept to implementation., • Sector-specific knowledge and leadership experience, ideally within housing or a similar customer-focused service environment., • Ability to travel between office locations and community-based venues as required. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Digital Marketing Lead Coventry | £40,000 | Permanent A community focused retail organisation is looking for a creative and high energy Digital Marketing Lead to join their newly formed marketing team. This is a genuinely exciting opportunity to shape the digital presence of a well established local brand, build new ways of engaging customers and help grow the marketing function from the ground up. The Role This position will take the lead on social media, digital content and customer communications, bringing the brand to life through engaging storytelling and impactful campaigns. Working closely with the Marketing Lead, you will play a key role in developing digital strategy while remaining hands on with content creation and campaign delivery. You will also mentor a Digital Marketing Coordinator as the team expands. Key responsibilities include • Leading social media strategy and managing engaging always on content * Creating and filming digital content such as colleague interviews, community stories and campaign features * Planning and delivering integrated marketing campaigns that drive engagement, footfall and customer loyalty * Managing email communications including segmentation and personalised customer journeys * Reviewing and improving website content and user experience on a WordPress platform * Designing digital artwork and campaign assets with a strong creative eye * Using analytics and insight to optimise performance across digital channels * Collaborating with stakeholders across the business to support brand and community initiatives * Supporting the growth and development of a junior marketing team member About You • Proven experience in a digital marketing or content focused role within retail or consumer environments * Strong social media expertise with a passion for creating engaging content * Comfortable balancing strategy with hands on delivery in a fast paced environment * Experience with email marketing platforms such as Mailchimp and website content management systems * Creative thinker with excellent communication and organisational skills * A proactive self starter who enjoys building new processes and influencing stakeholders * Adaptable and energised by working in a growing team * Full driving licence preferred This is an excellent opportunity for someone who wants to make a visible impact, take ownership of digital channels and help shape the future direction of marketing within a values driven organisation. Office presence is required in Coventry Tuesday to Thursday, with working hours of 8.45am to 4.45pm. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data

Marketing Manager An exciting opportunity for a strategic and hands-on marketing professional to lead digital marketing, campaign management, SEO, PPC and brand strategy at EZOO. This role focuses on B2B marketing, lead generation, CRM campaigns and multi-channel marketing performance within a fast-growing mobility and sustainability business. If you’ve also worked in the following roles, we’d also like to hear from you: Head of Marketing, Digital Marketing Lead, Digital Marketing Manager, Marketing Campaign Manager, Brand Manager, Growth Marketing Manager, Brand Marketing Manager This role is known internally as a Marketing Lead SALARY: £42,000 to £45,000 per annum LOCATION: Hybrid working – 4 days from the Coventry office and 1 day from home JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Marketing Manager to drive marketing strategy, digital marketing performance and campaign delivery at EZOO, an innovative electric car subscription and salary sacrifice company focused on sustainable mobility. Working closely with the Leadership Team, the Marketing Manager will shape the marketing operating model, oversee campaign management and ensure marketing activity delivers strong lead generation and measurable results. As a Marketing Manager you will manage marketing operations including agency partnerships, campaign performance analysis and marketing automation, while mentoring a marketing apprentice and supporting the organisation’s continued growth. This role offers a unique opportunity for a Marketing Manager to play a key role in building brand presence, improving customer engagement and supporting the expansion of flexible electric vehicle solutions for businesses. ABOUT US At EZOO we are on a mission to create a faster, smarter, and better way of accessing an electric car through Salary Sacrifice, Subscription, and Leasing. Since our launch in January 2018, we have grown the business year on year as a high growth tech scale up, with 200% organic growth in the last two years. Our challenge now is to take EZOO to a new level without losing what makes us special for our customers. We need to be able to provide rock-solid reliability, speed, and fantastic customer service whilst growing to become a truly household name. This is a challenging combination, but one we're embracing in the next stage of our journey. And that's where you come in... APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the Marketing Manager include: • Marketing Strategy Development: Develop and implement EZOO’s marketing strategy aligned with business objectives, • Campaign Management: Plan and deliver multi-channel marketing campaigns to increase brand awareness, engagement and lead generation, • Digital Marketing Performance: Manage SEO, PPC, website optimisation and inbound marketing activity to drive traffic and conversions, • Brand Management: Maintain brand consistency across the organisation and oversee messaging, marketing collateral and communications, • CRM and Lead Management: Oversee CRM campaign planning, lead generation activity and marketing data management, • Marketing Operations: Manage marketing systems, campaign planning and performance reporting processes, • Agency Management: Coordinate and manage external marketing and PR agencies to deliver marketing objectives, • Budget Management: Monitor and manage marketing budgets across campaigns and digital channels, • Performance Reporting: Produce KPI reports and analyse marketing effectiveness and return on investment, • Team Development: Mentor and support the marketing apprentice while developing internal marketing capability CANDIDATE REQUIREMENTS Qualifications • Bachelor’s degree in marketing, Business, or related field, • Chartered Institute of Marketing (CIM) Certification (Desired), • Professional certifications in Digital Marketing, SEO, or PPC are advantageous, • Alternative and equivalent Degree/qualifications/certifications will be considered Experience • Proven track record in marketing roles, • Demonstrable experience in leading a B2B marketing team, preferably in a similar sector, • Experience in developing and executing multi-channel marketing strategies, • Strong background in digital marketing, SEO, PPC, and CRM campaign management, • Experience managing budgets and external agencies, • Automotive background (desirable), • Proven experience of managing external marketing and PR agencies, other 3rd parties (desirable), • Partnership approach to stakeholder engagement. Proven examples of cross-function working Skills • Excellent leadership and team development skills, • Strong analytical and forecasting abilities, • Exceptional communication and stakeholder management skills, • Proficiency in marketing automation tools and CRM platforms, • Driver’s license required for regular travel, • Adaptability and flexibility are essential – providing support to the business across all areas as needed BENEFITS We want to take you on the journey with EZOO and build a team that grows together with everyone feeling valued. In addition to a competitive salary, we offer the following benefits: • Discounted electric car through our Salary Sacrifice scheme • Learning budget every year to encourage your personal development • Summer Social and Christmas Party every year • Birthday and milestone gifts • Regular performance reviews and based on performance, great career development opportunities as the business scales • 28 days holiday including bank holidays NO AGENCIES PLEASE HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. JOB REF: AWDO-P14516 This job is being advertised by AWD online on behalf of EZOO a trading style of Evolution Auto Limited AWD-IN-SPJ

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