Digital communications jobs in CoventryCrear alertas

Content Creation & Storytelling. Produce high-quality written, visual and digital content. To deliver Think Active’s marketing and communications activity, helping to raise and position the organisation’s profile.

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role Orbit are delighted to be recruiting for a Digital & Social Media Manager to join us on a 12 month fixed term contract. The Digital & Social Media Manager is responsible for supporting, driving and delivering programmes of work which enhance our digital experience across all audiences, and being responsible for developing and leading Orbit’s social media strategy and execution. Key to this role is supporting the Social Media Officer to help manage Orbit’s social and community platforms. This is a hands-on position that will ultimately increase Orbit’s brand awareness and perception online, whilst driving performance and impact through social media. This is an agile working role, based out of our Coventry office roughly once per week (subject to fluctuation in line with business need). This role is part of People and Strategy where you'll help us to build a culture and brand that people want to be part of. What you'll achieve Supporting the Digital Marketing & Communications Manager to play an active role in supporting, driving and delivering digital transformation programmes, as part of a successful and agile product ownership or project team Deliver projects to agreed deadlines and in a fast-paced environment Understand and provide ongoing support for Orbit’s broad array of digital platforms, including (but not limited to) messaging services, customer portals, websites, social media and other owned media Provide effective line management support for the Digital Marketing & Communications Manager that helps to drive team performance and development, whilst supporting day-to-day operational duties Develop, execute and evolve Orbit’s channel-specific social strategies, working alongside the Social Media Officer Align activity and results to Orbit’s key objectives such as service delivery, whilst aiming to provide customers through social media with amongst the best customer experience of any Housing Association Stay on top of social media trends, channels, algorithm changes and platform innovations to keep Orbit well placed within the social media space Identify and nurture Orbit’s customers and key target audiences on social media and turn them into community champions, advocates and superfans who can help share and amplify Orbit’s storytelling potential and that supports user-generated content Collaborate with external partners, stakeholders, content creators and trusted community voices to grow Orbit’s reach, relevance and credibility Lead and drive content creation in a hands-on manner, including short format videos, photography and other social media assets Use a 360-degree framework approach to content and work with the Social Media Officer, subject matter experts, editorial leads and other colleagues within Orbit to unearth content with real value and storytelling potential Work alongside the Social Media Officer to plan, manage, execute and optimise in-house paid social media activity (via Meta and LinkedIn), so that results and ROMI (Return on Marketing Investment) continually improve Create compelling ad assets, copy and creative to maximise that delivers against key objectivesWhat you'll bring Essential skills Experience of working in a social media role Outstanding understanding of social media channels including Meta, LinkedIn, X, Trustpilot and YouTube as well as social media management tools and analytics A huge passion for social media including learning continuously about the channels and changing digital behaviour Exceptional copywriting, editing, and narrative/storytelling skills tailored Hands-on experience in creating content including planning shoots, capturing video footage or images, and editing with tools such as Canva, Adobe Creative Suite or simila Experience of working in a senior, assistant manager or manager roleWhy Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

Job Title: Digital and IT Senior Analyst Location: Ansty Park - 4 days on site and 1 day working from home Duration: 6 Months (Contract) Rate: £300 per day via umbrella company Clearance: Candidate needs to be BPSS eligible Overview The Digital and IT Senior Analyst defines, configures, tests, trains and supports business-related information technology requirements and systems. Collaborating with Group and Division subject matter experts and 3rd party IT vendors, they lead directly, or co-lead, single technology or regional IT projects with accountability for completing on time, budget and meeting expectations. Essential Functions Leads directly, or co-leads, complex and/or global digital and IT project tasks delivering business results that meet deadlines; provide guidance to project resources within and across multiple teams as needed Performs system analysis, interprets data to identify gaps in technology or processes and makes recommendations within the IT and/or business function Assists in the development and implementation of new technologies/services including communication and reporting to key stakeholders on status and project closure Communicates decisions & formalize recommendations impacting area of responsibility to manager and business partners and key stakeholders where appropriate Point of contact assisting with most communications and project expectations with 3rd party IT and service vendors Manages own priorities and provides direction, guidance and mentoring to team members Delivers multiple solutions while managing conflicting priorities and resources Conducts knowledge transfer and/or cross training with team members Empowering and encouraging team members to provide feedback on ideas that deliver quality solutions Ability to travel as needed Available to provide after-hours and weekend technical support as neededKey Digital and IT Disciplines Application Programming Software Support Database Administration PC Support LAN/WAN Support Help Desk Engineering Systems IT Security Business Systems (MSS, JDE, SAP or similar)Qualifications Bachelor's degree in computer science, information systems, or related area (or international equivalent) 4+ years related IT experience Excellent written and verbal communication and collaboration skills Strong interpersonal skills, relates well with all levels of the organization Demonstrated leadership aptitude, learning agility, and adaptability Demonstrated ability to lead teams and manage projects effectively

About The Role Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career; with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, we’re enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. With 24/7 network operations, we keep things running smoothly, while operating comprehensive network repair and maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? As a Technical Design Authority – UC Voice, you will shape the networking landscape for key customers by defining design direction, conducting design reviews, supporting implementation, and maintaining documented solutions that protect digital assets and ensure system integrity, confidentiality, and availability. Working with suppliers, customers, and MGroup SMEs, you will govern UC Voice architecture, lead technical delivery, manage risks, ensure compliance, and translate requirements into effective strategies. You will drive continuous improvement, create test plans, run PoCs, conduct testing, document standards, deliver training, travel for testing and implementation, and provide reporting to support system performance and security. What you’ll bring? Bachelor’s degree in Computer Science, IT, Unified Communications, or related field; master’s preferred. Minimum 5 years’ CUCM voice experience with design, implementation, architecture, and third‑party call routing support. Certifications such as CCNA, CCNP, or CCIE are desirable. Strong UC Voice skills across IPTrade, Voice Recording, Cisco UC Servers, HP Servers, VMware, CIMC, iLO, Windows, CDR, NAS, and VEEAM. Knowledge of SIP, G711alaw, Cisco CUBE, gateways, and modems. Excellent analytical, communication, and leadership abilities. What’s in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000’s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more! Discretionary bonus scheme 25 days annual leave plus bank holidays Recommend a friend – get rewarded for introducing people to us! About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. We’re responsible and go further for our people, clients, communities and the planet We’re open and seek new and better ways of exceeding expectations We’re together and as one team; the whole is greater than the sum of the parts We’re ambitious and embrace opportunity, to lead essential infrastructure services for life Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. #MGROUPT INDSTA #LI-AJ2

Division/Department: CUCS Salary: Competitive starting salary range from £46,115 up to £52,464 (dependent on experience) with the potential to progress. A discretionary range for candidates with exceptional experience can be discussed/considered. Contract: Fixed Term for 12 Months, Full Time Location: Coventry Job Reference: 3307 Our Mission Coventry University Group is a global education group with a mission of Creating Better Futures. We are driven by our passionate belief in the transformational power of education and research to enable and empower our students, colleagues and partners and to improve the world around them. Our people are key to our success, and each role contributes to the Groups ongoing progress in communities around the world. The Role Were looking for a dynamic Marketing and Communications Manager to champion and deliver standout campaigns across Coventry University Groups growing B2B portfolio. In this influential role, youll drive the marketing strategy for key areas such as our Enterprise and Innovation Office , Better Futures Apprenticeships , and the National Institute of Teaching and Education . Youll immerse yourself in our audiences and stakeholderstruly understanding their needs, ambitions and challenges. Using these insights, youll create compelling marketing and communication plans that build brand awareness, generate high-quality leads, and empower our business-facing teams to convert interest into meaningful partnerships. Collaboration will be at the heart of what you do. Working closely with colleagues across the Group, youll ensure that every piece of print and digital content aligns with our brand, meets compliance requirements, and delivers a consistent message that resonates with our clients. This role is fixed term for 12 Months. Our Successful Candidate You will have substantial experience working within marketing, public relations, or communications roles, allowing you to confidently navigate diverse stakeholder needs and fast-moving environments. You will have a proven ability to develop and deliver effective marketing and communication plans or strategies tailored to specific client groups. This experience means you understand how to translate objectives into meaningful campaigns that deliver real results. A solid grasp of digital analytics is essential, enabling you to monitor performance, interpret data, and report on campaign effectiveness with confidence. This analytical mindset will help you continuously refine and optimise your work. Finally, youll have experience managing marketing budgets, ensuring that spend is targeted, efficient, and aligned with strategic priorities. The Benefits As a staff member of CU Corporate Service, you will have access to a wide range of industry leading rewards and benefits which includes: Excellent Employers Pension Contribution 30 days Annual leave plus Bank Holidays New Holiday Purchase Scheme up to 5 additional days Life Assurance 4 x Salary BUPA Cash Plan 50% off Tuition Fees for staff dependants CU Reward Scheme Discounts across a range of High Street/ Online Retailers Cycle To work scheme Our Culture As a global Education Group, equality, diversity, and inclusion are embedded within the fabric of our organisation and are a key focus of our core values. We harness the power and potential of the diverse cultures, backgrounds, abilities, and experiences of our students, colleagues, and partners to create opportunities for all. Closing Date: 12/2/2026 TPBN1_UKTJ

Our OEM Client based in Coventry, is searching for PMO Specialist to join their team, Inside IR35. This is a maternity leave cover contract position. Umbrella Pay Rate: £27.03 per hour The Opportunity & Responsibilities: Governance & Assurance: Support implementation and monitoring of governance structures across the portfolio. Ensure compliance with standards, document control, and assurance processes. Planning & Scheduling: Assist in developing and maintaining project schedules and milestone plans. Collaborate with project managers to integrate third-party inputs and align with delivery timelines. Tools & Techniques: Maintain and enhance digital PM tools (e.g. Jira, Confluence). Use JQL scripting for custom queries and filters. Develop and maintain Tableau dashboards to visualise KPIs, timelines, and resource use. Risk, Opportunity & Issue Management: Maintain risk and opportunity registers, support workshops, and ensure timely escalation and reporting. Help identify and mitigate delivery risks. Change Control: Administer change control processes, ensuring accurate documentation and tracking. Support review and approval workflows per governance protocols. Stakeholder & Communications Management: Maintain stakeholder maps and communication plans. Support effective engagement and cross-functional collaboration, including internal/external reporting. Performance Measurement & Reporting: Support definition and tracking of delivery KPIs. Produce regular reports and insights to aid decision-making at project and portfolio levels. Reviews & Continuous Improvement: Coordinate lessons learned sessions and embed findings into future delivery. Support continuous improvement and best practice sharing. Resource & Pipeline Planning: Assist in pipeline planning by analysing short-, medium-, and long-term resource needs. Liaise with planners and delivery teams to support capacity planning. Dependency & Integration Management: Track interdependencies across projects and ensure alignment with strategic goals. Support integration of schedules, risks, and reporting across delivery streams. Capability Development: Support onboarding and mentoring of new PMO team members. Promote knowledge sharing via digital platforms and forums. Customer-Centric Delivery: Support initiatives to measure and improve delivery from a customer perspective. Embed feedback into delivery processes to support a ‘Customer Love’ culture. Knowledge, Skills, and Experience: Essential: Advanced planning/scheduling capability Proven process improvement experience Document control knowledge Skilled in MS Office and project planning tools Excellent communicator with ability to simplify complex messages Degree or equivalent experience Experience in PMO, project analyst, or support roles in complex environments Familiarity with project/programme/portfolio methodologies (e.g. APM, PRINCE2) Proficient in Jira and coding languages for reporting and dashboards Experience with Tableau or similar tools Strong analytical and data interpretation skills Knowledge of risk, issue, and change control processes Strong interpersonal and stakeholder engagement skills High attention to detail and organisational skills Proficient in Excel, PowerPoint, Word, and SharePoint Desirable: Formal PM qualification (e.g. PRINCE2, APM, PMI) Experience in engineering, infrastructure, or technical projects Knowledge of lifecycle frameworks (e.g. RIBA, V-model) Exposure to portfolio-level reporting and resource planning Familiarity with Confluence and collaborative platforms Experience supporting lessons learned and continuous improvement Understanding of financial tracking and budget reporting Experience onboarding or mentoring team members

Do you have Corporate communications experience? Are you looking to progress and develop your communications experience? Are you looking for a strategic and hands on communications role where you can implement new processes? Reed Marketing & Creative are partnered with a successfully growing B2C business, who are looking for an Head of Corporate Communications to join their team. Key Responsibilities: Stakeholder Communication Engage with customers, partners, investors, government bodies, and the public. Address inquiries, provide updates, and maintain transparency.Reputation Management Monitor media coverage and social channels for misinformation or sentiment shifts. Implement proactive and reactive strategies to protect brand integrity. Collaborate with Investor Relations and Legal teams for compliance and alignment.Crisis Preparedness & Planning Develop and maintain a robust crisis communication plan. Create pre-approved messaging templates for potential scenarios. Conduct risk assessments and train leadership on media protocols. Act as the central communication point during crises, delivering timely and accurate statements. Manage media inquiries and ensure internal alignment. Conduct post-crisis reviews and implement improvementsWhat the Successful Candidate Will Have: Strategic Communication Expertise - Proven ability to develop and execute communication strategies for diverse stakeholders, including customers, partners, investors, and government bodies. Crisis Management Skills - Experience creating and implementing crisis communication plans, managing media inquiries, and delivering timely, accurate messaging under pressure. Media & Reputation Management - Skilled in monitoring media coverage, detecting misinformation, and deploying damage control strategies. Cross-Functional Collaboration - Ability to work closely with Investor Relations, Legal, HR, and leadership teams to ensure compliance and alignment. Industry Knowledge - Strong background in the automotive sector or OME. Digital & Social Media Savvy - Deep understanding of social media dynamics, influencer engagement, and online reputation management. Technical Proficiency - Advanced skills in Microsoft Office (Excel, Word, PowerPoint).In return you will receive a very competitive salary + depending on experience + excellent benefits. Please note this position is fully office based If you are keen to know more about this fantastic opportunity as an Head of Corporate Communications position, please click on the link to apply! Alternatively, you can get in touch with Bianca Halliburton at Reed Marketing & Creative in Reading

Our OEM Client based in Whitley, Coventry, is searching for RPI Senior Analyst to join their team, Inside IR35. This is a 12-month maternity leave cover contract position. Umbrella Pay Rate: £34.27 per hour. The Opportunity: The Business Performance Intelligence function within the Global Customer Care team has enabled a strong data capability model across the organisation to leverage data driven decision making across all aspects of Parts and Accessories Revenue performance and Customer Satisfaction. The role is part of the Retail Performance Intelligence team; our aim is to integrate data-driven insight into our operations to drive highly bespoke and predictive customer service. Key Accountabilities and Responsibilities: Insight generation: You will have access to a strong pool of information based on the outputs of 1700 retailers worldwide. You will set the way we generate insights from our existing data capabilities in the Retail Performance Intelligence (RPI) team: In order to be successful in this task, you will possess the ability to combine data from multiple sources to generate new insights, identifying correlations of events / activities to be able to inform future action plans at retailer and market level. Your colleagues in the RPI team will also benefit from your insight generation capabilities. You will develop intelligence briefs for the team based primarily on our internal Retailer Benchmarking tool. Customer Retention Analytics: You will own the calculation of the retention metric as part of your insight generation responsibilities. Your methodical and collaborative approach combined with attention to detail, will enable you to achieve globally consistency on developing this metric. As we increase the level of intelligence we will receive from transactional data, your objective will be to lead us towards an increasingly insightful way we measure how well we retain our customers. Product Development: As the RPI Intelligence lead, you play an integral part not only understanding the data insights but also how the users interact with the data generation products. You will have full ownership of the “Ideas hopper” generated through the feedback from Regions and Markets globally and/or by colleagues across the business. You will be working in close collaboration with TCS & Systems and Data team to ensure on time delivery of agreed hopper items. Project Management experience is required to ensure a methodical approach towards an on-time delivery of stakeholder requirements, advancement of data capabilities with retail transactional data and facilitation of integration activities to ensure improvements on user journey integrations across the business. Other tasks: Monitoring, reporting and provision of trends and achievements at market level. Key Performance Indicators: Insight generation. Identification of data-driven insights and opportunities with the aim to drive Revenue and Customer Satisfaction in market and at regional level Quarterly development of opportunities via the Intelligence tools/funnel to be shared with Retail Performance Intelligence team. Document and cascade Market feedback for product and intelligence requirements Identification of intelligence best practice based on results from agreed opportunities and presentation to relevant forums. Develop roadmap to achieve insight generation based on transactional data. On time Retention reporting and insight generation enhancement of the metric. Product ownership. Identification and documentation of opportunities to simplify tools and processes i.e. low performing activities and presentation to relevant forums Ultimate success measure is P&A revenue and customer satisfaction improvement for identified underperforming Retailers. Key Interactions: The wider BPI and R&L teams, including close cooperation with the Systems and Data team. Regional and Market P&A Commercial colleagues. GCS Finance. Digital. TCS. Market team members. Essential Skills, Knowledge and Experience Required: Good interpersonal skills with the ability to form and maintain strong relationships both across functions and in Regions and Markets globally. Experience of delivering results through cross-functional working. Skilled communicator with the ability to communicate complex concepts. Project management skills. Results orientated and organised with the ability to plan and deliver against deadlines and the ability to motivate others to deliver. Business analytics - knowledge of technologies, techniques and practices to manage complex datasets, analyse trends and summarise key messages and recommendations. Data visualization - knowledge of the tools and techniques for visualising business insights and information, able to create graphs, tables, images that relay the message clearly to the target audience. Knowledge of key tools such as Tableau. Desirable Skills, Knowledge and Experience: Sound understanding of Retailer processes acquired through Automotive or Luxury retail experience. Essential Personal Profile Required: Ability to bridge the gap between different technical and business communities with clear and tailored communications to ensure a common understanding. Demonstrable experience in working with customers to understand their problem statements and being able to simply translate these to delivery teams to cost and deliver against. Development of customer centric user stories aligned to product features and products Excellent attention to details and an eye for Tableau dashboard artistry (use of colour, contrast, page layout, interactivity) and innovative visuals. Previous experience and knowledge of various data management tools (i.e. Biq Query / EDW). Project management experience. Desirable Personal Profile: Agile delivery background with working knowledge of JIRA Project Management experience. Understanding of predictive profiling. Working understanding of Tableau, Anaplan, SQL, Google BigQuery. An individual with the ability to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style. TPBN1_UKTJ

About the role Were excited to be advertising for a Marketing Specialist in the newly formed Homes team. Reporting into the Marketing Manager, the role will be working within a fast-paced collaborative environment, where marketing plays a critical role in meeting commercial objectives and delivers meaningful financial solutions for our member and customers. Our teams are responsible for marketing activity throughout the full funnel, from product launch and acquisition to engagement, cross sell and retention. This role is extremely varied and were looking for someone with strong marketing foundations, a test-and-learn mindset and the confidence to challenge the norm and bring a wealth of expertise, passion and energy to this exciting new team. The team delivers integrated marketing campaigns that drive performance and customer acquisition, while also strengthening brand loyalty through effective cross-sell and up-sell activity. They manage all regulatory customer communications and work closely with stakeholders to ensure campaigns are compliant, well-designed and delivered on time to meet commercial priorities. Their work is supported by strong analysis and data-driven decision-making to continually improve results. Building and maintaining strong relationships will be key to successful comms, so you will be working closely with our product, digital, design and print teams as well as our Legal and Compliance departments. In essence, this role ensures that our companys messaging is clear, consistent, and impactful across all communication channels. This is an exciting time to join the team. Were keen to hear from people with a proven track record in B2B or B2C marketing. Our benefits include: 28 days holiday a yearplus bank holidays and a holiday buy/sell scheme Annual discretionary bonus scheme Personal pension with matched contributions Life assurance (6 times annual salary) Find out more about the fantastic benefits of joining Coventry Building Society here . We reserve the right toclosethis advertearlyif we receive ahigh volumeof suitable applications About you To be successful in this role its essential you: Proven experience in a marketing role, with a track record of producing high-quality marketing materials that meet briefs, deadlines, and agreed objectives Ability to manage multiple priorities effectively, with excellent organisational skills and strong attention to detail A positive, resilient, and proactive approach, with the ability to remain focused and deliver results in a fast-paced environment Strong problem-solving skills, with the ability to find practical solutions that balance deadlines, budgets, and stakeholder needs Excellent communication and interpersonal skills, with the ability to engage effectively, listen, and build positive working relationships across teams Desirable experience will be: Previous experience within the financial services is desirable Knowledge of the mortgage market and/or broker marketing About us In January 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UKs original ethical bank was the start of an exciting journey. Trusted by over four million people, were a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues. Were officially recognised as a Great Place to Work and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. Were serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know youll build more than just a career with us. Flexibility and why it matters We understand the need for flexibility, so wherever possible, well consider alternative working patterns.Have a chat with us before you apply to see what the possibilities are for this role. Proud to be a Disability Confident Committed Employer Were proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria. TPBN1_UKTJ

Our OEM Client based in Whitley, Coventry, is searching for RPI Senior Analyst to join their team, Inside IR35. This is a 12-month maternity leave cover contract position. Umbrella Pay Rate: £34.27 per hour. The Opportunity: The Business Performance Intelligence function within the Global Customer Care team has enabled a strong data capability model across the organisation to leverage data driven decision making across all aspects of Parts and Accessories Revenue performance and Customer Satisfaction. The role is part of the Retail Performance Intelligence team; our aim is to integrate data-driven insight into our operations to drive highly bespoke and predictive customer service. Key Accountabilities and Responsibilities: Insight generation: You will have access to a strong pool of information based on the outputs of 1700 retailers worldwide. You will set the way we generate insights from our existing data capabilities in the Retail Performance Intelligence (RPI) team: In order to be successful in this task, you will possess the ability to combine data from multiple sources to generate new insights, identifying correlations of events / activities to be able to inform future action plans at retailer and market level. Your colleagues in the RPI team will also benefit from your insight generation capabilities. You will develop intelligence briefs for the team based primarily on our internal Retailer Benchmarking tool. Customer Retention Analytics: You will own the calculation of the retention metric as part of your insight generation responsibilities. Your methodical and collaborative approach combined with attention to detail, will enable you to achieve globally consistency on developing this metric. As we increase the level of intelligence we will receive from transactional data, your objective will be to lead us towards an increasingly insightful way we measure how well we retain our customers. Product Development: As the RPI Intelligence lead, you play an integral part not only understanding the data insights but also how the users interact with the data generation products. You will have full ownership of the “Ideas hopper” generated through the feedback from Regions and Markets globally and/or by colleagues across the business. You will be working in close collaboration with TCS & Systems and Data team to ensure on time delivery of agreed hopper items. Project Management experience is required to ensure a methodical approach towards an on-time delivery of stakeholder requirements, advancement of data capabilities with retail transactional data and facilitation of integration activities to ensure improvements on user journey integrations across the business. Other tasks: Monitoring, reporting and provision of trends and achievements at market level. Key Performance Indicators: Insight generation. Identification of data-driven insights and opportunities with the aim to drive Revenue and Customer Satisfaction in market and at regional level Quarterly development of opportunities via the Intelligence tools/funnel to be shared with Retail Performance Intelligence team. Document and cascade Market feedback for product and intelligence requirements Identification of intelligence best practice based on results from agreed opportunities and presentation to relevant forums. Develop roadmap to achieve insight generation based on transactional data. On time Retention reporting and insight generation enhancement of the metric. Product ownership. Identification and documentation of opportunities to simplify tools and processes i.e. low performing activities and presentation to relevant forums Ultimate success measure is P&A revenue and customer satisfaction improvement for identified underperforming Retailers. Key Interactions: The wider BPI and R&L teams, including close cooperation with the Systems and Data team. Regional and Market P&A Commercial colleagues. GCS Finance. Digital. TCS. Market team members. Essential Skills, Knowledge and Experience Required: Good interpersonal skills with the ability to form and maintain strong relationships both across functions and in Regions and Markets globally. Experience of delivering results through cross-functional working. Skilled communicator with the ability to communicate complex concepts. Project management skills. Results orientated and organised with the ability to plan and deliver against deadlines and the ability to motivate others to deliver. Business analytics - knowledge of technologies, techniques and practices to manage complex datasets, analyse trends and summarise key messages and recommendations. Data visualization - knowledge of the tools and techniques for visualising business insights and information, able to create graphs, tables, images that relay the message clearly to the target audience. Knowledge of key tools such as Tableau. Desirable Skills, Knowledge and Experience: Sound understanding of Retailer processes acquired through Automotive or Luxury retail experience. Essential Personal Profile Required: Ability to bridge the gap between different technical and business communities with clear and tailored communications to ensure a common understanding. Demonstrable experience in working with customers to understand their problem statements and being able to simply translate these to delivery teams to cost and deliver against. Development of customer centric user stories aligned to product features and products Excellent attention to details and an eye for Tableau dashboard artistry (use of colour, contrast, page layout, interactivity) and innovative visuals. Previous experience and knowledge of various data management tools (i.e. Biq Query / EDW). Project management experience. Desirable Personal Profile: Agile delivery background with working knowledge of JIRA Project Management experience. Understanding of predictive profiling. Working understanding of Tableau, Anaplan, SQL, Google BigQuery. An individual with the ability to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. With 24/7 network operations, we keep things running smoothly, while operating comprehensive network repair and maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? As a Technical Design Authority UC Voice, you will shape the networking landscape for key customers by defining design direction, conducting design reviews, supporting implementation, and maintaining documented solutions that protect digital assets and ensure system integrity, confidentiality, and availability. Working with suppliers, customers, and MGroup SMEs, you will govern UC Voice architecture, lead technical delivery, manage risks, ensure compliance, and translate requirements into effective strategies. You will drive continuous improvement, create test plans, run PoCs, conduct testing, document standards, deliver training, travel for testing and implementation, and provide reporting to support system performance and security. What youll bring? Bachelors degree in Computer Science, IT, Unified Communications, or related field; masters preferred. Minimum 5 years CUCM voice experience with design, implementation, architecture, and third-party call routing support. Certifications such as CCNA, CCNP, or CCIE are desirable. Strong UC Voice skills across IPTrade, Voice Recording, Cisco UC Servers, HP Servers, VMware, CIMC, iLO, Windows, CDR, NAS, and VEEAM. Knowledge of SIP, G711alaw, Cisco CUBE, gateways, and modems. Excellent analytical, communication, and leadership abilities. Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more! Discretionary bonus scheme 25 days annual leave plus bank holidays Recommend a friend get rewarded for introducing people to us! About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planet Were open and seek new and better ways of exceeding expectations Were together and as one team; the whole is greater than the sum of the parts Were ambitious and embrace opportunity, to lead essential infrastructure services for life Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. Its an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. #MGROUPTINDSTA #LI-AJ2 TPBN1_UKTJ

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