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Purpose of the role: The Education & Delivery Lead will lead the delivery of British Esports’ current education programmes while supporting the development of new initiatives that inspire learning, widen participation, and strengthen our national network of education centres and community partners. Based at the National Esports Performance Campus, the postholder will design and deliver high-quality programmes, workshops, resources, and events; manage relationships with recognised education centres; and contribute to the creation of new courses, resources, and project bids. This role plays a key part in helping British Esports grow its education offer, promote positive engagement, and enhance opportunities for learners from all backgrounds. Specific Duties: Programme Delivery & Development · Design, implement, and continually improve innovative educational programmes, workshops, and engagement activities. · Co-create new programmes, resources, and educational offerings in collaboration with partners, internal departments, and events teams. · Incorporate safeguarding, fitness, wellbeing, and performance principles into programmes and delivery approaches. · Ensure content and resources consistently reflect British Esports’ brand standards. · Work with education partners to manage projects, taking a lead on customer relations and work towards KPIs on a project-by-project basis to feed into the overall strategy. Project & Operational Management · Manage logistics, scheduling, budgeting, staffing and operational planning for the successful delivery of education projects and events. · Support cross-departmental coordination to ensure smooth delivery of education initiatives. · Track participation, feedback, and impact metrics, producing case studies, insights and evaluations to inform continuous improvement. Partnerships & Account Management · Build, maintain, and strengthen relationships with educational institutions, community organisations, and partners across the UK. · Manage relationships with British Esports recognised educational centres, ensuring effective communication, support, and shared delivery standards. · Actively seek and explore opportunities for new partnerships, funded projects, and grant applications to grow and enhance the education portfolio. Community Engagement · Help develop and implement community management strategies, including content creation, engagement planning, and moderation approaches. · Lead or support delivery of community-facing activations such as exhibitions, digital events, webinars, and live sessions. · Contribute to building a welcoming, inclusive, and supportive community environment that encourages participation from all demographics, including underrepresented groups. Marketing & Communications · Work with the marketing and communications team to promote programmes, showcase impact, and share key stories, statistics, and case studies. · Support content creation for resources, social platforms, newsletters, and campaigns where required. · Maintain a strong presence across professional platforms such as LinkedIn. Ad Hoc Projects · Conduct research activities, programme development, and bid writing. · Deliver guest talks, presentations, and speaker engagements. · Produce content, communications, and case studies aligned with programme delivery. Policy and procedures: · Adhere to all company and departmental policies and procedures. · Comply with statutory and company health and safety policies. · Attend weekly/ monthly departmental meetings as required. · Ensure annual appraisals, job chats and job reviews and appraisals are completed in line with company policy. · Attend meetings and training as required. · Ensure regular and appropriate communication with other departments to maintain a courteous and professional relationship. · Attend work punctually. · Maintain the highest standards of personal presentation and organisation. · Undertake any other reasonable tasks allocated by the management.

The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: • Client Satisfaction, • Clear and transparent internal financial awareness, • Strong governance, • Management of account managers (where applicable), • Delivery of gross margin commitments Responsibilities • Senior day-to-day client contact, • Financial forecasting, • Input top line sales and direct costs taken from operations into contribution reporting where applicable, • Tracking budget vs actual, • Monthly GM tracking, • Full action plans where GM falls below target, • To identify Farming & Growth opportunities and pass these to the VP Client Services, • Ensuring clear communications between the client and internal stakeholders, • Contractual commitments and deliverables, • Contract Change Notes / Variations, • Strong governance – ensuring a clear audit of decisions, • Driving continuous improvement agenda, working in partnership with TP Digital colleagues, • Overseeing production and accuracy of MI, • Invoicing and accounts receivable / aged debt, • Working with Operations on tactical delivery / decisions of the account running, • Weekly, Monthly and Quarterly review packs, • Delivery of weekly, monthly and quarterly business reviews, • Monthly / quarterly KSAT dip checks, • Implementing client account plans, • Change control Candidate criteria - what we are looking for: Experience • Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective, • Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance, • Ability to demonstrate how you have added value to a client’s business / service provision (client centricity), • An understanding of the metrics used and the pricing structure in operation within the contact centre environment, • Experience of financial forecasting and invoicing, • Competencies and specific skills, • Solid understanding of how Account Management can influence achievement of business objectives, • An understanding of how to work proactively and positively in partnership with both operations and client priorities, • Excellent professional interpersonal skills., • The ability to build rapport and trust with clients and colleagues., • The ability to understand and communicate client requirements with a clear, positive and customer-focused message, • Ability to influence and negotiate with others, • High level of numeracy and literacy, • Committed, enthusiastic, positive, resourceful and resilient

Events Management LecturerDepartment: AcademicsLocation: Sunderland CampusPosition Type: PermanentWorking Hours: 37.5 hours per weekWorking Pattern: Working hours may vary based on academic needsReports To: Course DirectorAbout UK Management CollegeUK Management College is a growing higher education provider delivering industry focused and career driven programmes. We work closely with academic partners, industry professionals, and employers to ensure our courses are relevant, inclusive, and aligned with real world practice.We are proud to deliver the BA (Hons) Events Management programme in partnership with Arts University Bournemouth. This distinctive, design led course blends creative experience design with robust project and event management practice, preparing students to become confident, industry ready event professionals.The RoleWe are seeking an enthusiastic and knowledgeable Lecturer in Events Management to join our academic team. You will play a key role in delivering high quality, practice based teaching that equips students with the creative, technical, and professional skills needed to design, manage, and deliver impactful events.This is an exciting opportunity to contribute to a dynamic, industry aligned programme that places live projects, creative problem solving, and real world professional practice at its core.Key Responsibilities• Deliver engaging lectures, seminars, and workshops across events management modules.• Teach across areas including creative project management and live event delivery.• Experience design and audience engagement.• Event marketing, programming, and communications.• Financial, operational, and risk management.• Client, stakeholder, and supplier relationship management.• Entrepreneurship and creative business development.• Design, assess, and mark coursework in line with academic and awarding body regulations.• Support student learning, progression, and achievement, including personal tutoring responsibilities.• Encourage creativity, resilience, collaboration, and critical reflection.• Embed social impact, inclusivity, and ethical practice within teaching and assessment.• Integrate digital tools, data informed approaches, and emerging technologies, including AI, into teaching practice.• Contribute to curriculum development, quality assurance activities, and continuous enhancement.• Engage with industry partners and support live briefs, festivals, and real world projects.About YouEssential• Subject expertise in events management, festivals, creative industries, or a related discipline.• Experience delivering teaching or supporting learners in further or higher education.• Ability to deliver engaging, experiential, and practice based teaching.• Strong communication, organisation, and presentation skills.• Industry awareness and a commitment to employability focused education.• Passion for creativity, collaboration, and real world learning.Desirable• Teaching qualification or willingness to work towards one.• Industry experience or active research within events, festivals, or creative sectors.• Experience teaching degree level programmes.• Familiarity with industry aligned or professionally accredited courses.Benefits• Competitive salary• 28 days annual leave plus bank holidays• Company pension scheme• Clear academic career progression pathways• Collaborative and inclusive academic culture• Private medical insurance• Ongoing professional development and academic training• Employee discount schemes• Free on site parking• On site canteen facilities• Excellent transport linksHow to ApplyIf you are passionate about developing the next generation of event designers, producers, and creative leaders, and want to teach on a course where students actively create and deliver real world events, we would love to hear from you.Apply now and join UK Management College in inspiring future events professionals

Key Responsibilities We are looking for a experienced Project Manager or a Site Manager looking to take the nest step in their career. If successful you will be joining a national contractor that specialise in the Property Services sector. This role be heading up a new retfrofit scheme as a part of the wave 3 warm homes initiative. Key Responsibilities Manage projects from inception through to completion, promoting a strong health and safety culture across the delivery team. Plan, schedule, and coordinate high-volume project programmes to maximise efficiency and performance. Utilise digital systems and platforms to monitor progress, manage data, and ensure transparency. Lead the delivery of Warm Homes Wave 3 retrofit projects across social housing portfolios, ensuring compliance with programme targets, funding criteria, and PAS standards. Oversee the full retrofit lifecycle, including pre-start planning, contractor management, scheduling, delivery monitoring, and project close-out. Coordinate with clients, retrofit coordinators, assessors, contractors, and residents to ensure smooth project delivery. Ensure all retrofit measures (e.g., insulation, heating systems, ventilation improvements) meet quality, safety, and compliance standards. Maintain accurate and auditable project documentation aligned with funding and regulatory requirements. Manage document control processes, including technical reports, certifications, surveys, and compliance records. Handle multiple priorities and deadlines in a fast-paced delivery environment with strong attention to detail. Organise and lead meetings, progress reviews, and stakeholder communications. Enforce on-site safety through risk assessments and proactive risk management. Build and maintain strong stakeholder relationships, providing regular progress updates. Skills & Experience Essential Strong knowledge of construction processes, building regulations, and legal compliance Excellent organisational and project programming skills Strong analytical thinking and problem-solving ability Effective time management and leadership skills Clear written and verbal communication Financial and commercial awareness Strong negotiation and influencing skills SMSTS certification First Aid at Work certification Valid CSCS Card Desirable Experience delivering high-volume projects Knowledge of funding mechanisms within retrofit or housing programmes Employee Benefits Free access to private gym facilities Competitive salary Pension contribution scheme Life assurance Private healthcare Performance-related bonus scheme