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Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular. This role is fully remote, offering you flexibility to work from anywhere within the UK. As a Sr. Customer Support Specialist reporting directly to a Manager of Support, you'll play a pivotal role on Olo’s Customer Support team. Your work will directly impact our Key Performance Indicators (KPIs), uphold our customer and partner relationships, and support other Oloites in their work with customers. Your primary focus is working within the support queue to resolve issues and answer questions on tickets that are assigned to you. You'll handle the increasingly complex tickets that are escalated to you, and leverage your specialized skillset on Olo’s products and services to resolve them. At times, you may mentor newer team members as they learn how to resolve tickets assigned to them, and may advocate for improvements to our products, and also to Customer Support operations that are managed by Support leadership and CX Operations. • Independently diagnose increasingly technical issues using your analytical thinking skills and specialized training to efficiently and effectively resolve them., • Respond to customer inquiries and escalations through phone calls and written interactions on tickets while meeting key performance indicators (KPIs) including Customer Satisfaction (CSAT) scores, Service Level Agreements (SLAs), and other efficiency metrics., • Escalate tickets to increasingly technical resources, either within Support, Product, or Engineering to ensure troubleshooting and root cause analysis outside of your control is effectively routed and efficiently resolved. Manage customer communication and closure accordingly., • Recognize recurring patterns in customer issues and advocate for improvements to CX Operations and Support Leadership., • Participate in retroactive issue reviews and root cause analyses led by Support leadership or Operations. Independently manage ticket hygiene, and administrative tasks to maintain high quality support operations and performance. • At times, collaborate across the Support team to resolve tickets in escalated queues., • Share knowledge gained from resolving difficult problems with the team to continuously improve support capabilities and documentation across all tiers., • May provide informal mentoring and guidance to newer team members, sharing best practices and product knowledge that helps them grow., • Operate independently across shifts and serve as a senior point of reference for peers on complex tickets., • Minimum 2+ years of experience owning complex customer problems end-to-end and learning new systems quickly. Relevant backgrounds include technical support, customer success, implementation, IT, QA, restaurant operations, or other roles requiring strong troubleshooting and customer communication. Direct experience with online ordering, payment integrations, POS systems, or marketing automation preferred., • Proficient with diagnostic and troubleshooting tools (e.g., Postman, Sumo Logic, system logs, remote session tools) to read error messages and investigate complex technical issues., • Working knowledge of customer support ticketing systems (e.g., Zendesk, JIRA) and proficiency in utilizing advanced features, including workflows and automations., • Experience contributing to internal knowledge bases and documentation., • Strong written and verbal communication, including the ability to translate technical concepts for non-technical audiences and collaborate effectively across different teams., • Genuine investment in customer outcomes, with the patience and judgment to work through complex issues alongside brand operators., • Ability to work traditional and non-traditional shifts or be on-call, as business needs arise. Our Support team is available to our customers 7 days a week., • Including evening, weekends, and holidays, • Shifts may also be subject to change over time, • Comfort using AI tools to work more efficiently. Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 800 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com. _ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The role will be field-based and you will be supplied with a company vehicle (electric). \n \n Role/Team overview \n \n Sky Business \n Sky Business is the business-to-business division of Sky. We provide a wide variety of commercial premises across the UK and ROI with unrivalled entertainment, unmissable live sport and breaking news - connecting and entertaining millions of people every day. We also provide communication services to its customers including Business Broadband, Dedicated Internet Access, Cloud Voice and Sky Business Mobile. Our heartland is the licensed trade – pubs, bars and hotels – but we also provide entertainment and connectivity services to oil rigs, sports stadiums, offices, care homes and hospitals, just to name a few. \n \n The Business Development Executive role is an opportunity to join a fun, fast-paced and dynamic team that sell our portfolio of products across the UK and Ireland. We’re looking for people who are motivated to succeed, consultative in their approach, have a passion for working in a field sales environment and can do all that with a smile on their face! If that’s you – we’d love to hear from you” Chris Bowden, Regional Sales Manager \n \n What you'll do: \n \n As a Business Development Executive, you will drive profitable growth across TV and Communications within a defined territory. You will win new customers, grow multi-product penetration, and build long-term value by delivering insight-led, structured sales conversations that clearly demonstrate return on investment. \n\n • \n Consistently achieve or exceed TV and Communications sales targets (quarterly and annual). \n • \n Deliver strong new business acquisition while protecting and growing existing customers. \n • \n Identify and convert multi-product opportunities across TV, Stream and Connectivity (DIA, BB, SIMO, CV). \n • \n Manage a defined territory with full accountability for performance and results through E2E selling. \n • \n Conduct high-quality, value-based customer conversations aligned to Sky sales structure (PITCH). \n • \n Maintain accurate and timely updates in Salesforce to manage pipeline and forecasting. \n • \n Understand installation, supply chain and commercial considerations to manage customer journey. \n • \n Role-model Sky Values by acting with integrity, inclusivity and accountability \n\n \n What you'll bring: \n\n • \n Proven face-to-face sales experience in a fast-paced environment portfolio selling \n • \n Communication sales experience within DIA, BB or Mobile is desirable \n • \n Strong commercial awareness with confidence selling on value. \n • \n Ability to work autonomously and manage time effectively. \n • \n Comfortable using CRM systems (Salesforce preferred). \n\n \n Benefits and perks \n There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster: \n\n • \n Free Sky TV or NOW package, including Sky Sports and Sky Cinema \n\n\n • \n Pension package with up to 9% employer contribution \n\n\n • \n Private healthcare with mental health support \n\n\n • \n Aviva Digital GP and dental insurance \n\n\n • \n Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect \n\n\n • \n Sharesave and Tech schemes \n\n\n • \n A range of Sky VIP rewards and experiences \n\n \n How you’ll work \n The role will be field-based and you will be supplied with a company vehicle (electric). \n \n Who we are \n We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society. \n \n We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can. \n \n Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. \n \n To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position. \n \n To find out more about working with us, search #LifeAtSky on social media.

The Role PebblePad and myday help universities create meaningful digital learning experiences and connected campuses. PebblePad enables institutions to support authentic assessment, professional development, and reflective learning through portfolio-based pedagogy. myday provides the digital campus platform that connects students with the services, systems, and communities that shape their university experience. Together, we partner with universities globally to improve student success, engagement, and employability. We are looking for a commercially focused Customer Success Manager who can strengthen institutional partnerships, drive adoption, and unlock expansion opportunities. This is a commercially focused Customer Success role, with responsibility for both customer outcomes and revenue growth. This role will drive retention, expansion, and strategic growth across a portfolio of education customers in the EMEA region. You will act as the primary strategic partner for institutions, ensuring they realise value from PebblePad and myday while identifying opportunities to expand usage across faculties, departments, and institutional initiatives. Success in this role is measured through renewals, account growth, product adoption, and long-term customer advocacy. About You We are looking for someone who combines commercial thinking with strong relationship skills and an understanding of education. You will be comfortable engaging senior university stakeholders while identifying opportunities to grow partnerships. You will be proactive, commercially curious and confident in taking ownership of your accounts. You will enjoy understanding a customer's wider goals and finding ways to connect those goals to the value our products can provide. Must-Have Experience • 3+ years' experience in Customer Success, Account Management, Strategic Account Management, Commercial Partnerships or a similar customer-facing commercial role., • Proven experience managing and growing a portfolio of SaaS accounts., • Demonstrable experience contributing to or owning renewals, retention and/or expansion revenue., • Experience managing complex accounts with multiple stakeholders and decision-makers., • Strong stakeholder management skills, with experience engaging senior-level contacts., • Proven ability to identify customer needs, risks and commercial opportunities., • Excellent communication, presentation and relationship-building skills., • A strong commercial mindset and understanding of revenue and retention drivers., • A proactive, organised and accountable approach to managing a portfolio of customers., • Comfortable using data, customer insight and performance metrics to inform priorities and decisions., • Ability to navigate complex organisations. Nice-to-Have Experience • Experience working with universities, colleges or the wider education sector., • Experience managing accounts across multiple products or solutions., • Experience developing customer advocates, case studies, references or conference speakers., • Understanding of higher education priorities such as student experience, employability, digital transformation, curriculum development or professional identity., • Experience working with customers across multiple countries. Key Responsibilities • Account Ownership & Commercial Growth, • Own a portfolio of university accounts across EMEA, • Drive renewals and expansion revenue across PebblePad and myday, • Develop strong account plans for each customer, identifying opportunities, risks and strategic priorities., • Identify and develop opportunities for:, • Faculty-level expansion, • Additional programmes or departments, • Cross-product adoption (PebblePad ↔ myday), • Institutional strategic initiatives, • Proactively identify opportunities to increase the value customers receive from our products., • Partner closely with Sales to convert key expansion opportunities into revenue, • Maintain a clear understanding of the commercial position, renewal status, risks and growth potential of each account. Strategic Customer Partnership Act as a strategic partner and trusted advisor, helping customers identify opportunities to maximise the value of their investment. • Build trusted relationships with senior stakeholders including:, • CIOs, • Directors of Digital Education, • Learning & Teaching leaders, • Student Experience leadership, • Support institutions in aligning PebblePad and myday with strategic priorities such as:, • Employability and professional identity, • Competency-based education, • Digital student experience, • Curriculum redesign Adoption & Value Realisation • Work with customers to develop adoption strategies and increase engagement across their institution., • Ensure customers achieve measurable value from PebblePad and myday, • Monitor product adoption and engagement, • Identify risks early and implement success plans, • Lead business reviews demonstrating impact and outcomes Customer Advocacy • Build strong relationships that encourage customers to actively advocate for PebblePad and myday. Identify opportunities for:, • Case studies, • Conference presentations, • Peer-to-peer references, • Support the broader PebblePad community through engagement and knowledge sharing Cross-Functional Collaboration • Work closely and collaborate with the following internal teams to ensure customers receive a consistent and high-quality experience., • Sales, • Product, • Professional Services, • Demand Generation, • Share customer insight across the business and provide feedback on product development and market trends, • Support institutional pilots and strategic initiatives Key Metrics for Success • Net Revenue Retention, • Gross Revenue Retention (GRR), • Non-Recurring Revenue (Professional Services), • Expansion revenue, • Product adoption and engagement, • Customer satisfaction and advocacy Skills & Approach We're looking for someone who is: • Commercially curious – naturally looks for ways to create additional value for customers and grow accounts., • Customer-focused – genuinely motivated by helping customers achieve their goals, rather than simply managing the relationship., • Proactive – anticipates customer needs and risks rather than waiting for issues to arise., • Strategic – understands the wider institutional context and connects our products to customer priorities., • Confident and credible – comfortable engaging senior stakeholders and challenging customers constructively when appropriate., • Collaborative – works effectively across Sales, Product, Professional Services and Demand Generation., • Organised and accountable – able to manage competing priorities across a portfolio of complex accounts., • Curious and adaptable – willing to learn, ask questions and develop a strong understanding of our products, customers and market., • Relationship-driven – builds trusted, long-term partnerships and understands the importance of customer advocacy. Why Join PebblePad • Work with leading universities globally, • Be part of a mission-driven company improving learning and student experience, • Help shape the future of digital education and campus engagement, • Join a collaborative and passionate team working at the forefront of EdTech innovation, • Work in a role where you can have a direct impact on customer outcomes and business growth. What Success Looks Like in Year One • Strong relationships established with key accounts, • Account plans for every single account including opportunities for expansion and mitigation plans for risks, • >95% renewal of existing ARR, • Expansion of PebblePad or myday into additional faculties or programmes >110% Net Retention Revenue, • Increased institutional adoption and engagement, • Development of customer advocates and case studies Additional Information The role is full time and remote. Some travel will be required to customers, conferences, and company events. As an international organisation operating across multiple time zones, occasional work outside standard business hours will be required to support our global customers and teams. We believe in inclusion and diversity and are proud to be an equal opportunities employer.

Join us in shaping the future of paid search intelligence. Adthena is an award-winning search intelligence platform powered by patented AI technology and a team of dedicated experts. We help brands, marketers, and agencies dominate their competitive landscapes with unparalleled insights into the paid search market. Our Whole Market View, Smart Monitor, and Local View solutions give clients the clarity to optimize spend, increase ROI, and stay ahead of the competition. Trusted by global brands like Citibank, L’Oréal, and Volvo, and backed by Updata Partners, we’ve been redefining search intelligence since 2012. In 2025, Adthena continued its winning streak, earning 8 major search industry awards. Highlights include Best AI Search Software Solution at the US Search Awards, Best Search Software Tool at the European Search Awards, and Best Software Innovation at the Global Search Awards. Ready to make an impact in an industry-leading company? Let’s do it together. We offer the best of both worlds: the maturity and stability of a well-established company combined with the energy, agility, and impact of a scaling tech organisation. If you’ve been hesitant about joining a typical tech company due to concerns about chaos, fragility, or volatility, Adthena is your answer. We’re beyond early-stage chaos, offering stability. We’re smaller than large-scale enterprises, offering more autonomy, less red tape, and accelerated growth. Strong Culture: Our quarterly surveys show a 93% average approval rating for company culture, with an overall eNPS of 27. Award-Winning Product: US 2025 Search Awards for Best AI Search Software Innovation Trust-Based Vacation: Take as much time off as you need, when you need it. Remote-First: 52% of Adthenians work fully remote, with others choosing Hybrid Work at our 3 Geohubs (London, Austin, Sydney). Flexible Work: Work how and where you do your best, with full autonomy over your day. Career Growth: Bespoke training and career development via "Sherpa plans” to guide your growth. Private Medical Insurance: Fully covered health care. Mental Health Support: Employee Assistance Program offering 24/7 confidential counselling, with access to ‘healthier living’ services such as ‘HeadSpace’. Family Care Package: Up to 6 months fully paid maternity leave, and 2 months paternity leave. Pension & 401(k): Competitive UK/US/AUS pension schemes, available from day one. Home Office Stipend: $200 for your ideal remote setup. Swag Welcome Gift: $70 credit to grab some merch. Reporting to: Senior Manager, Customer Success Location: Remote (UK or EU) OR London (Hybrid 2 days/week) Interviews: 4 Stages Start Date: ASAP Adthena is a ‘Customer Value’ oriented business. As such, the Customer team is critical to our success. In our London office, this team consists of Account Management and Customer Success roles - both of which are critical to the success of our clients. We work closely together to leverage each other's skills and abilities, ensuring that our clients are successfully achieving their goals. We work as a close-knit, highly functional team and contribute to the wider business by working closely with Sales and Marketing to encourage business alignment. As a French-Speaking Customer Success Manager, you'll be the go-to partner for a portfolio of French and UK clients, helping them get real value from our platform — driving adoption through smart onboarding, best-practice guidance, and bespoke solutions. Native French is essential, as you'll work with French-speaking clients day-to-day alongside a UK book. You'll own retention and engagement through regular check-ins, actionable insights, and timely follow-through — guiding clients to value, explaining the data behind their results, and spotting opportunities for renewals and expansion. You'll work closely with our Account Managers, who own the commercial relationship, while you own the partnership. First 30 days — Get up to speed on the product, the business, and the tools and processes that'll set you up for success. By 60 days — Start building relationships. You'll arrange calls and face-to-face meetings with key stakeholders across a pre-assigned book of "green" clients. These are added in blocks — eventually you'll manage up to 30 clients, depending on size. By 90 days — Alongside your Account Manager, you'll have conducted Business Reviews with senior stakeholders across your book, building strong client health scores and referable relationships. Day-to-day, you'll be driving engagement through monthly check-ins and contributing to Quarterly Business Reviews — co-owning success plans, guiding clients through key milestones, and capturing outcomes along the way. You'll act as a trusted advisor, delivering strategic insights and best practices, and feeding client voice back into product and leadership. By 12 months — You'll have delivered an exceptional client experience, targeting 90%+ gross revenue retention. You'll have proved value on existing subscriptions and scoped out upsell opportunities for Account Management. By 18 months — You'll have a proven track record as an Adthena CSM, with a clear path ahead — whether that's growing as an individual contributor or stepping into management. Native French speaker with strong written and spoken English 2+ years experience in a client-facing Customer Success, Account Management, or Client Services role Strong stakeholder management skills, comfortable engaging up to C-level A solid understanding of the digital marketing landscape, including paid search Strong analytical skills — confident working with data and translating it into actionable insights A customer-centric mindset focused on delivering value and driving outcomes SaaS background is a plus Get Shit Done: We're big on taking action, owning our challenges, and finding solutions. Freedom with Responsibility: We take charge of results to recognition. We know that our hustle not only moves the needle for the company but also sets us up for personal success. Deliver Remarkable Quality: We care about exceeding expectations in the work we do and aim to always do our best work as individuals and as a team. Smart & Always Improving: We strive daily to expand our knowledge and become better at what we do. You’ll work closely with: Simon Koehli Director, Customer Success - EMEA _ Stephanie Richardson Senior Manager, Customer Success - EMEA _

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber‑attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever‑changing cyber landscape. • Show proficiency in managing your workload independently and familiarise yourself with industry business practices and procedures while taking ownership of your development pathway alongside your line manager and colleagues., • Work towards achieving a defined set of objectives identified between yourself and your line manager, tailoring to your goals and completing a pentesting certification., • Conduct penetration test engagements for both applications and complex infrastructure setups, as well as retests, to gain a deep understanding of how we conduct cyber security assessments across a wide range of systems and services here at Sky., • Use AI-assisted tools to support research, vulnerability analysis and reporting while applying appropriate validation and professional judgement. Develop an understanding of the security risks associated with AI and LLM-based applications, and contribute to the assessment of these technologies during security testing., • Independently attend meetings where infrastructure and application scopes are defined, document the respective engagement terms, conduct and support cyber security assessments. This includes appropriately documenting and sharing all findings., • Work with various areas of the business to scope projects and advise teams on remediation of identified vulnerabilities., • Gain a good understanding of how to conduct advanced infrastructure and advanced web application penetration tests., • Develop an understanding of modern security testing methodologies covering applications, infrastructure, mobile platforms and emerging technologies, including AI-enabled systems., • Conduct research into emerging technologies, security threats and testing methodologies, including the responsible use of AI-assisted tooling to improve the efficiency and quality of security testing., • A passion for cyber security and a positive outlook and approach to the work we do., • Practical experience with penetration testing which can be substituted for a relevant degree or equivalent qualification or completion of the Sky Cyber Graduate Scheme., • A proven and demonstrable interest in Artificial Intelligence (AI) and its application within cyber security, with an awareness of AI‑assisted security tooling and the security considerations of AI‑enabled applications., • Demonstrate curiosity and a continuous learning mindset, proactively exploring new technologies, attack techniques and security research to develop technical expertise., • Knowledge of common infrastructure and application pen test security tools., • Live the Sky Values and demonstrate enthusiasm and a can‑do attitude., • Good time management and organisational skills to meet strict deadlines., • Be proactive and able to work independently as well as part of a team., • Excellent teamwork skills to collaborate, share and support colleagues., • Ethical integrity to be trusted with confidential information., • OSCP (Offensive Security Certified Professional), • PNPT (Practical Network Penetration Tester), • CPTS (Certified Penetration Testing Specialist), • CREST CRT, • Burp Suite Certified Practitioner (BSCP), • AI/ML or GenAI certification (e.g. Microsoft, AWS, Google, SANS/GIAC or equivalent), or demonstrable practical experience using AI/LLMs to automate or enhance security testing., • Free Sky TV or NOW package, including Sky Sports and Sky Cinema, • Pension package with up to 9% employer contribution, • Private healthcare with mental health support, • Aviva Digital GP and dental insurance, • Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect, • Share save and Tech schemes, • A range of Sky VIP rewards and experiences We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this rol #J-18808-Ljbffr

Are you looking for a new opportunity in our Kingston store? We are looking for passionate and customer-focused individuals to join our Charles Tyrwhitt team, bringing their expertise in menswear and styling to deliver an exceptional shopping experience and showcase the very best of the brand to our customers. When you join Fenwick, you'll receive; • 25% Colleague Discount (across most areas), • 28 days annual leave (increasing by 1 day each year to a maximum of 33 days), • Birthday day - 1 additional day off in the month of your birthday, • WeCare a 24/7 online GP, mental health support service, get fit programme and more, • Pension scheme About the role Our Sales Consultants are the face of the Charles Tyrwhitt brand in-store, combining exceptional product knowledge with outstanding customer service to create a premium shopping experience. Working closely with the Sales Manager, you'll play a key role in driving sales performance, building strong customer relationships, and ensuring every customer receives tailored advice and styling recommendations that reflect the quality and heritage of the brand. As a menswear specialist, you'll take ownership of your department, using your product expertise to help customers find the right solutions for every occasion, from business wear to smart-casual styling. You'll lead by example on the shop floor, role modelling excellent service standards and sharing your knowledge with colleagues to help develop the wider team and deliver consistently high standards across the department. With a passion for delivering results, you'll take pride in maintaining excellent visual standards, maximising sales opportunities, and ensuring customer queries are handled confidently and professionally. By combining commercial awareness with a genuine enthusiasm for menswear, you'll help create an engaging shopping environment that encourages customer loyalty and supports the continued success of Charles Tyrwhitt within Fenwick Kingston. About the candidate • Experience in a senior sales or similar role/business (Essential), • Strong knowledge of Menswear trends & a passion for fashion, • An excellent communicator with strong interpersonal skills, • Passionate about delivering excellent customer service, • A strong interest in Fenwick and the brands we sell About Fenwick Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK. We are on an exciting journey to exceed our customers' expectations and we are always on the lookout for new talent to join us. Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres. Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation. Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation! #J-18808-Ljbffr

This is a 12-month FTC/secondment opportunity as Manager, People AI Products & Portfolio, responsible for the day-to-day coordination, delivery and operational management of the People AI portfolio and Enterprise Agent activities across the People Directorate. You'll help turn the agreed People AI roadmap into action, making sure initiatives move efficiently from idea through discovery, design and delivery to adoption and continuous improvement. • Coordinate the day-to-day operation of the People AI portfolio, manage AI demand intake and maintain accurate, up-to-date backlogs, roadmaps and delivery plans so initiatives progress in line with agreed priorities., • Facilitate and support discovery workshops and requirements gathering with Functional Leads, Centres of Excellence and Employee Experience teams, translating business needs into functional requirements, user stories, acceptance criteria, product documentation, process maps and functional specifications., • Coordinate product delivery with the AI Agent Factory, Technology teams and third-party partners, including backlog refinement, testing, user acceptance, business readiness, implementation, operational handover and lifecycle activities., • Support Enterprise Agent product operations by maintaining the Enterprise Agent Central Hub backlog, coordinating enhancements, releases and continuous improvement, and supporting shared standards, reusable capabilities, governance and cross-functional delivery., • Coordinate product launch and adoption activity across the People Directorate, producing communications and user guidance, monitoring adoption, utilisation and user feedback, and supporting continuous improvement based on data and operational performance., • Produce dashboards and reporting covering product performance, adoption, portfolio health and value metrics, track benefits and value realisation, and highlight risks, dependencies, delivery milestones and opportunities for optimisation., • Support effective governance and stakeholder coordination by preparing materials for governance forums and prioritisation meetings, maintaining RAID logs and portfolio records, facilitating cross-functional planning and supporting the People AI Community of Practice., • Experience coordinating digital products, technology initiatives or transformation programmes within a complex organisation, including experience working in Agile, product-led or project delivery environments., • Experience facilitating workshops, gathering business requirements and documenting functional solutions clearly and accurately., • Strong organisational and planning skills, with the ability to manage multiple priorities and experience maintaining backlogs, roadmaps and delivery plans., • Excellent stakeholder management and communication skills, with the ability to coordinate delivery across multiple teams without direct authority., • Strong analytical and problem-solving capability, including experience producing reporting, dashboards and management information., • Strong attention to detail and a commitment to high-quality delivery., • Experience supporting AI, Generative AI or Microsoft Copilot initiatives., • Experience with HR Technology platforms such as Workday, ServiceNow or Cornerstone., • Experience using Azure DevOps, Jira, Monday.com or similar product management tools., • Understanding of product management and product operations disciplines., • Experience supporting change management, communications and user adoption., • Knowledge of employee experience or HR operating models. There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here's a taster: • Free Sky TV, including Sky Sports and Sky Cinema, • Pension package with up to 9% employer contribution, • Private healthcare with mental health support, • Aviva Digital GP and dental insurance, • Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect, • Sharesave and Tech schemes, • A range of Sky VIP rewards and experiences We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week. OsterleyOur Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there's plenty of space to see your big ideas come to life. Here you'll find 13 subsidised restaurants and cafés . You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon. Our Osterley Campus is just a 10-minute walk #J-18808-Ljbffr

The Manager, Innovation Enablement – UK & Irelandis responsible fortranslating enterprise technology and innovation solutions into scaled, value-generating outcomes across the UK & Ireland business. This role serves as a critical bridge between centralized Product, Technology, and Innovation teams and regional UK&I leadership and operations. The role has two core mandates: 1. Enable and scale existing enterprise solutions across UK&I through hands-on implementation, training, change management, and integration support., 2. Identifysolution gaps and partner with central innovation and product teams to design, pilot, andvalidatenew solutionsthat can be incorporated into the enterprise roadmap. Success in this role requires strong execution capability, comfortoperatingacross organizational boundaries, and the ability to balance strategic alignment with practical, on-the-ground delivery. • Lead the regional implementation and scaling of enterprise technology and innovation solutions across UK & Ireland., • Act as the primary UK&I liaison to centralized Product and Innovation teams for solution rollout., • Partner with UK&I leadership to drive adoption through:, • On-the-ground training and enablement, • Change management and stakeholder alignment, • Identification of process, data, and systems integration needs, • Monitor adoption, performance, and ROI of deployedsolutions;surface insights and improvement opportunities to central teams., • Ensure solutions are adapted (whereappropriate)to meet local regulatory, operational, and market needs whilemaintainingenterprise standards., • Identifyunmet needs or capability gaps where no enterprise solution currently exists., • Collaborate with UK&I business leaders to define clear problem statements and success criteria., • Partner with central innovation and product leads to:, • Shape roadmap inputs, • Identifysolutions for piloting, • Design and execute pilots in UK&I, • Validate business value, scalability, and operational fit, • Support the innovation teamwithdriving the on-the-ground pilot activity,including vendor coordination (where applicable), stakeholder engagement, and performance measurement., • Serve as a trusted partnertoUK&I leadership teams, helping them understand, adopt, and championnew technologies., • Alignregional priorities with enterprise technology and innovation strategy., • Communicate effectively across technical and non-technical audiences, ensuring clarity on goals, progress, and outcomes. Required • 5-8+ years of experience in technology enablement, innovation, product operations, consulting, or digital transformation roles., • Proven experience implementing and scaling enterprise solutions in complex, matrixed organizations., • Strong change management and stakeholder management capabilities., • Experience working closely with product, engineering, or innovation teams without being a hands-on developer., • Ability tooperateindependently and drive execution in a regional, field-facing role. Preferred • Experience running pilots or proofs ofconceptfornew technologies., • Background in facilities management, B2B services, or asset-heavy industries (helpful but notrequired)., • Familiarity with enterprise platforms, data integrations, or workflow tools., • Experience working across global / regional organizational models., • Enterprise solutions are successfully adopted and scaled across UK&I withmeasurablebusiness impact., • UK&I leaders view the role as a trusted partner in technology and innovation adoption., • Clear, high-quality inputs from UK&I are shaping the central innovation and product roadmap., • Pilots launched in UK&I are well-run, data-driven, and inform enterprise investment decisions., • 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home, • Mental Health support and Life Event Counseling, • Get Fit Programme, • Financial and legal support, • Cycle to work scheme, • Access Perks at Work, our innovative employee app where you can find:, • Perks: discounts, gift cards, cashback, and exclusive offers, • Life: Search for resources and tools on topics ranging from family and life to health, money and work, • Support: Online chat or telephone service for urgent support in a crisis ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme. #J-18808-Ljbffr

Role Overview This is a 12-month Fixed Term Contract for Marketing Program Manager, Sky Media. Sky Media is the advertising sales arm of Sky, and the Marketing team is responsible for setting and delivering Sky Media's marketing strategy across the advertising industry. As Marketing Program Manager, your role is to translate a specific department(s) commercial objectives into marketing plans and then deliver those plans using a capability layer of internal resource that covers content, digital & social, events and creative. The specific department aligned to this role carries a strong lead / demand generation requirement, targets SMEs and it is product led, unlike other areas of the business. It also operates a distributed sales force based around the UK. This is a role defined by influence rather than authority. The Programme Manager reports directly to the Head of Marketing, but all capability is managed by the Marketing Controller. Success comes from planning credibly inside a capacity model, building the relationship with the Controller, the capability and the department. You will be supported to deliver your marketing plans by resource that covers content, digital & social, events and creative as well as via dedicated project management. The role requires someone who is comfortable communicating with senior stakeholders in the business, but just as happy to roll up their sleeves and work alongside capability and who finds it easy to build and maintain relationships that get the job done. What you'll do: Department partnership Act as the marketing lead for the aligned department(s), trusted enough to be in the room when commercial priorities are set rather than briefed afterwards. Understand the department's revenue targets, its SME clients, its competitive pressures and its sales cycle in real detail. Be honest and early about what marketing can deliver and manage expectations before they become disappointments. Programme planning Build a year-long marketing programme for the department with a clear commercial purpose, calendar, budget and defined deliverables. Plan inside the capacity model and treat any plan that has not been capacity-checked as a draft rather than a commitment. Sequence activity so that peaks are spread across the year rather than colliding with every other programme in the same quarter. Re-scope the programme quarterly (or as required) against actual capacity and current commercial priorities. Delivery through shared capability Write briefs good enough that a specialist can act on them without a second meeting. Clearly define their capability requirements and accept allocation decisions without relitigating them individually. Work with Project Management to keep the programme's critical path visible and to flag slippage early. Measurement and reporting Agree how the programme's contribution will be measured before it starts, with the department and the Head of Marketing. Report progress and results to the department and into the marketing function on a consistent cadence. Be willing to stop activity that is not working rather than complete it because its in the plan. Share what works with the other Program Managers rather than optimising a single programme at the function's expense. What you'll bring: Essential criteria: Experience owning a demand / lead generation marketing plan or program end to end, including planning, delivery and reporting. Demonstrable experience delivering through people who do not report to you. Srong stakeholder management with senior commercial audiences, including the ability to say no and keep the relationship. Commercial literacy: comfort with revenue targets, pipeline and the mechanics of how the aligned department(s) makes money. Excellent briefing and written communication. Planning discipline the ability to build a plan that survives contact with a capacity constraint. Desirable skills and experience: Experience in media, broadcast, advertising sales or a media agency. Understanding of the specific discipline of the aligned department targeting SMEs new to TV advertising. Experience of matrix or shared-service marketing models. Benefits and perks: There's one thing people can't stop talking about when it comes to life at Sky: the perks. Heres a taster: Free NOW package, including Sky Sports and Sky Cinema Pension package with up to 9% employer contribution Private healthcare with mental health support Aviva Digital GP and dental insurance Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect Sharesave and Tech schemes A range of Sky VIP rewards and experiences How youll work: We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week. Your office base? Osterley: Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, theres plenty of space to see your big ideas come to life. Here youll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon. Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations.?Plus, theres free onsite parking available for cars, motorbikes and bicycles. Who we are: Were Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means youll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society. Were an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates.?We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can. Just so you know: if your application is successful, well ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position. To find out more about working with us, search #LifeAtSky on social media. TPBN1_UKTJ

Retail Supervisor | Fashion Retail Richmond, London | Up to £32,000 + Commission + Benefits We are recruiting an experienced Retail Supervisor / Senior Sales Consultant / Keyholder to join a successful premium fashion retailer in Richmond, London. This is a fantastic opportunity for someone looking to progress their career in fashion retail management, working within an established, founder-led British brand known for contemporary fashion, accessories and exceptional customer service. The Role As Retail Supervisor, you will support the Store Manager in driving sales, motivating the team and delivering an outstanding customer experience. You will be hands-on and highly visible on the shopfloor, leading by example and helping to create a commercial, energetic and customer-focused environment. Key Responsibilities Drive sales and key retail KPIs including ATV, UPT and customer capture Support, motivate and develop the store team while leading from the shopfloor Deliver exceptional customer service and build strong relationships with returning clients Maintain excellent visual merchandising, stock and store standards Support daily store operations and take responsibility for the shopfloor during key trading periods About You We are looking for someone with experience as a Retail Supervisor, Senior Sales Consultant, Keyholder or Assistant Manager within fashion, premium retail, luxury retail or another service-led environment. You will be commercially minded, confident working with KPIs and passionate about people, product and customer experience. An interest or previous exposure to digital marketing and customer engagement would also be highly advantageous. What's on Offer Salary up to £32,000 Fantastic commission scheme £1,200 annual uniform allowance No late trading hours Genuine career progression within an established premium retail business If you are an ambitious Retail Supervisor in Richmond or South West London looking for your next opportunity in premium fashion retail, apply today for immediate consideration. BH36297 TPBN1_UKTJ

As a Product Manager, you will prioritise, learn fast, and balance strategic intent with delivery discipline. WTW is expanding its Product team to own a domain from ambiguous problems to shipped, adopted outcomes.

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As a Manager focused on Digital Custody and Tokenisation, you will play a hands‑on role in shaping, delivering, and scaling digital asset custody solutions, working at the intersection DLT, digital money, and market infrastructure. Conduct market research and support business cases for digital cus

Own product direction:*Contribute to product strategy and roadmap definition, align short-term priorities with longer-term platform thinking, and make thoughtful trade-offs that support both delivery and scalability. You bring 5+ years of experience in Technical Product Management, a strong technica

A leading consultancy in hiring solutions is looking for a Product Manager – IT to lead the delivery of a high-impact digital product in London. The successful candidate will collaborate closely with business leadership and manage all aspects of the product lifecycle. This role offers a chance to

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This is a hands‑on Product Manager role for someone passionate about shaping digital products, improving customer experiences, and exploring the possibilities of AI. This is an opportunity to influence how a trusted international telecoms brand evolves its digital product ecosystem. If you thrive

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We’re working with a growing organisation that’s exploring how AI and data-driven capabilities can enhance digital products and customer experiences. This is a great opportunity for a Product Manager who’s curious about AI, has worked alongside technical teams, and enjoys taking ideas from con

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You'll partner with the Lead Product Manager and Project Managers already on the team, and work closely with our engineering, product design, scientific and regulatory teams to make D4L Collect the platform of choice for digital health studies, patient registries and regulated trials. We're looking

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All this digital estate needs developing, managing and maintaining – and creating - by a dedicated digital expert who’s had experience in building and product-managing digital apps, and has a keen understanding of the technologies underlying digital content and data delivery to business audience