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  • Assistant General Manager (AGM)
    Assistant General Manager (AGM)
    2 days ago
    £40000–£50000 yearly
    Full-time
    London

    Job Description Founded by hospitality entrepreneurs Alina and Dima, with the menu led by Chef Jorge Paredes, Milk Burger is a new neighbourhood restaurant in the heart of Notting Hill. We're all about exceptional ingredients, great burgers, great champagne, and genuinely warm hospitality. Quality is at the heart of everything we do, but we like to keep things welcoming and fun. We're looking for an Assistant General Manager who's a natural leader, genuinely loves being on the floor and understands what makes a great restaurant tick. Ideally, you'll come from a high-quality, high-volume casual dining background, where great service, attention to detail and a relaxed atmosphere go hand in hand. Reporting directly to the owners, you'll play a key role in shaping the restaurant's culture, developing the team and delivering consistently brilliant service. We're looking for someone who leads with warmth and confidence, takes ownership and is happiest right in the middle of a busy service. As a new neighbourhood restaurant, building genuine relationships with our guests and becoming part of the local community is incredibly important to us. We want someone who shares that mindset, remembers the regulars and makes every guest feel at home. Responsibilities • Lead from the floor — be present, hands-on and set the standard for great hospitality during every service, • Work closely with the owners to oversee daily operations, taking ownership of service, standards and team performance, • Recruit, train and develop a confident, knowledgeable and motivated FOH team, • Create a positive team culture built on kindness, teamwork and accountability, • Build genuine relationships with guests, develop a loyal regular clientele and help establish Milk Burger within the local community, • Drive revenue through great service, guest engagement, events and local initiatives, • Manage rotas, labour costs, stock control and other operational expenses, • Work closely with the Head Chef and bar team to ensure smooth communication and consistently high standards, • Maintain excellent standards of cleanliness, organisation and presentation throughout the restaurant, • Handle guest feedback with confidence, warmth and professionalism, • Spot opportunities to improve the guest experience, team performance and daily operations — and make them happen Job Requirements • A positive, approachable personality with a sense of humour and a strong work ethic, • Proven experience as an Assistant General Manager, ideally within a premium casual dining or high-volume, quality-focused restaurant, • A strong understanding of restaurant operations, including financial performance, cost control and staffing, • Excellent organisational skills, with the ability to prioritise, make decisions and manage competing demands, • Confident communicating with different teams and handling challenging situations professionally, • Comfortable using restaurant POS systems and scheduling tools, • A genuine interest in food, wine and the details that make hospitality special, • Calm under pressure, adaptable and solutions-focused, • Ambitious, curious and excited to grow alongside an independent restaurant We're a young, independent restaurant with big ambitions. This is an opportunity to take real ownership, bring your own personality and ideas to the floor, and help build something special in the heart of Notting Hill. Job Location 50 Westbourne Grove London W2 5SH

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  • Deputy General Manager @ Wolves of Tokyo
    Deputy General Manager @ Wolves of Tokyo
    5 days ago
    £36000–£46000 yearly
    Full-time
    London

    Lead the Pack at Wolves of Tokyo! We are seeking an outstanding Deputy General Manager with a love for elevated dining experiences in stunning surroundings. A vibrant, buzzing Japanese restaurant and rooftop cocktail bar, this dynamic venue channels the electric energy of Tokyo after dark. Inspired by the moody allure of Japanese Noir cinema, it blends shadowy intrigue with neon-lit vibrancy, offering a fresh and modern take on Japanese cuisine and culture in West London. The menu reimagines classic dishes with bold flavours and innovative techniques, while expertly crafted cocktails pay homage to Japan's drinking culture. Whether indulging in exquisite sashimi or sipping highballs under the city skyline, guests are immersed in an atmosphere where tradition meets the avant-garde, and every night feels cinematic. Split across two stunning floors, with an exquisite Private Dining Room offering breathtaking views over West London, Wolves of Tokyo is a world of dynamic, immersive experiences. We are searching for an inspiring leader to embody this vibrant brand, guiding their team on an unforgettable journey while crafting a service that is as thrilling as it is refined-elevated, electrifying, and endlessly engaging. The Role: As Deputy General Manager, you'll be key to the running and success of Wolves of Tokyo. Our Deputy General Managers are pro-active, insightful, commercial leaders for their venues. You will bring imagination, joy and a boundless passion for incredible people, outstanding hospitality and revenue driving through innovative ideas and continuous development of your team. ++We Expect You To:++ Have experience in elevated restaurants, understanding how to manage a dining room as well as a bar space. Take full ownership of your KPIs whether that is financials, people, compliance, stock management – guest experience is at the core of your passion. Lead joyous, guest focused, shifts – managing everything from atmosphere to standards. Empower your team to develop through the career pathway, giving clear and example lead feedback. Obsess over service standards – delivering nothing short of excellence. Coach, mentor, and inspire – with a big heart and a focus on people development. Work collaboratively with your General Manager, Head Chef and other stakeholders to achieve success. Ensure safety – of your guests, your team, and your venue at all times. Maintain compliance – actively promote completion of online training, daily/ weekly checks and best practices. Adapt and evolve – embrace challenges and thrive in a changing environment. Communicate with impact – clearly, effectively, and with intention. Always taking the time to review and follow up. Be an effective leader who is approachable, honest and supportive in driving the business forward. ++Who You'll Be:++ A Proven leader with experience in a premium restaurant. Energy, passion, and resilience – you lead by example and thrive under pressure. A structured mindset – setting clear expectations and empowering your team. Obsessed with communication – constantly speaking to your team, with the ability to communicate the bigger picture as well as venue specific details and getting the team to understand why their roles are so important to the companies success. Engaged in wider Incipio culture, living and breathing our values. Curiosity and courage – always questioning, improving, and innovating. Knowledge of Japanese culture, dining and sake desirable. ++Benefits & Best Bits++ Vitality Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards Huge bonus potential Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio Hugely exciting career development, with opportunities to grow and expand in this role as the business grows Bonus capacity paid annually Company awards and events Sickness & Compassionate Pay Incentive trips (Think Wine trips to Portugal and Ski Trips to France) Enhanced Maternity, Paternity and Adoption leave Incipio FC + Seasonal Socials 50% discount for food and drink in all our venues Length in service; earn additional holiday after 2 years continuous service ++Incipio & Inclusivity++ We're all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!

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  • Assistant Manager
    Assistant Manager
    2 months ago
    £14–£16 hourly
    Full-time
    Richmond

    Job Overview (working at Festive Season - Including Christmas day. Boxing day is a must) We are seeking a proactive and dynamic Assistant Manager to join our team. This role offers an excellent opportunity for individuals with strong leadership qualities, management experience, and exceptional communication skills. The Assistant Manager will support the store or department operations, oversee daily activities, and ensure a high standard of customer service. Multilingual or bilingual candidates will be highly valued to facilitate effective communication with diverse clientele and staff. The position is paid and suitable for those eager to develop their management expertise within a vibrant retail environment. Responsibilities • Assist the pub in overseeing daily operations, ensuring smooth workflow and excellent customer service., • Supervise and motivate team members, fostering a positive and productive work environment., • Manage sales targets, monitor merchandising standards, and implement promotional activities to maximise revenue., • Organise staff schedules, delegate tasks efficiently, and ensure adequate coverage during shifts., • Handle customer enquiries with professionalism, demonstrating excellent phone etiquette and organisational skills., • Support recruitment, training, and development of team members to enhance overall performance., • Maintain administrative records accurately, including sales reports, stock levels, and staff attendance., • Assist in visual merchandising efforts to optimise product presentation and store layout., • Ensure compliance with health and safety regulations at all times. Requirements • Proven management or supervisory experience within retail or related sectors., • Strong leadership skills with the ability to manage teams effectively., • Excellent communication skills, both verbal and written; multilingual or bilingual abilities are desirable., • Demonstrable organisational skills with attention to detail in administrative tasks., • Experience in sales management, merchandising, and time management strategies., • Proficient in using retail management software or relevant administrative tools., • Ability to handle multiple priorities efficiently under pressure., • Professional demeanour with good phone etiquette and interpersonal skills., • Previous experience in retail management or similar roles is preferred but not essential; enthusiasm for learning is valued highly.

    Immediate start!
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  • Assistant Restaurant Manager
    Assistant Restaurant Manager
    2 months ago
    £38000–£44000 yearly
    Full-time
    London

    La Mia Mamma and Made in Italy are looking for an experienced Assistant Manager who can lead our team and deliver an exceptional dining experience across our restaurant portfolio. You will report directly to the Restaurant Manager. About us: La Mia Mamma is a restaurant with a unique concept, where Italian mammas are "imported" from Italy to Chelsea, Battersea and Notting Hill to cook traditional recipes handed down from generations, whereas Made in Italy is famous for its Italian pizza and genuine Italian ambience and authentic Italian food. What we offer: • Full-time position with a competitive salary, • Staff discounts and meals provided during shifts, • A positive, supportive working environment, • Career growth and development opportunities Key responsibilities: • Oversee daily front- and back-of-house operations to ensure a welcoming and energetic dining atmosphere, • Maximise sales through effective food and beverage up-selling strategies, • Ensure food quality, presentation, hygiene standards, budget control, and inventory management, • Support the Restaurant Manager with staff evaluations, coaching, recruitment, and training Skills and qualifications: • Excellent customer service skills, • Commercial awareness and ability to drive revenue, • Strong interpersonal and communication skills, • Problem-solving abilities and conflict management, • Highly organized and a great team player, • Positive, proactive attitude, • Italian speaker is a plus, • Eligible to work in the UK If you are passionate about hospitality and want to join a dynamic, innovative team, we would love to hear from you!

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