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About the job Company Description We’re looking for an experienced Head of Revenue to join our Revenue Management team at Ennismore and play a crucial part in developing the commercial strategy of The Hoxton in the UK & Ireland! Reporting into the Regional Director of Revenue, you’ll take ownership for the revenue strategy of several key properties within the region to maximize room revenue through the management of room inventory, pricing, market segmentation, and channel mix, in addition to assisting on a wide range of projects, like system builds, opening strategy, and property level trainings. You will act as reference within the team on all things Revenue management and deputise for the Regional Director whenever necessary. The UK Revenue cluster for The Hoxton will soon comprise 6 unique properties (4 in London, Edinburgh and Dublin), with a total of 1,200 bedrooms, 10 concept restaurants and 5 Apartments (our unique meetings & events concept). Opening in Summer 2025, The Hoxton Edinburgh will be our first property in the Scottish capital, followed by another exciting opening in Dublin in late 2025. Job Description What you'll do… With the support of the Regional Director of Revenue, you will take ownership for the revenue strategies of your assigned properties. You will develop and implement strategic commercial plans, together with the General Manager & Director of Sales, to drive and grow revenue across all segments, constantly monitoring results and adjusting strategies and activities to make sure objectives and targets are being met. Effectively incorporate the revenue management philosophy of exceeding our fair share from three key perspectives, Mind Share, Market Share, Channel Share, in all aspects of revenue management, sales, marketing, and operations. Chair the weekly Revenue Meeting for your assigned property(ies) to collaborate on revenue management, sales, and marketing strategy with the hotel and support teams. Ensure to understand the impact of decisions on operations and profitability. Support additional hotels within your assigned region with revenue/sales/marketing processes, systems management, pricing, strategy, and reporting. Regularly collaborate with General Manager and Sales, Brand and Digital teams on high level strategy decisions across market segments and distribution channels. Ensure that our current systems and processes meet group requirements and are adjusted appropriately to support the business. Responsible for weekly, monthly, and ad-hoc data analysis and reporting. Identify and report on actions taken with regards to important trends (i.e. pace, group pace, booking window, booking channel, etc.). Responsible for achieving room revenue goals (budget, RevPAR Index etc.) with a focus on profitability. Prepare annual hotel revenue budget and maintain ongoing results analysis. Prepare monthly forecasts with a daily breakdown of occupancy/rate and market segment mix along with ongoing results analysis. Monitor competitors’ products and revenue management practices. Also monitor new hotel development and local market demand generators. Maintain strong relationships with third-party partners including OTA market managers. Oversee channel management including rate loading and inventory management. Responsible for the continued usage and maintenance of the Revenue Management System. Responsible for forecast validation and daily interaction with system and the decisions produced, configuration and maintenance tasks related to the system. Qualifications What we're looking for... You must be technically skilled with a strong understanding of systems and hotel operations. Opera Cloud or V5, IDeaS G3 RMS, and Travelclick CRS experience is preferred. Previous experience as a Revenue Manager in a hotel or cluster environment is required. London experience is preferred. You take ownership, solve problems, and make effective decisions. You are a quick learner, have a growth mindset and are up for doing things differently and trying (almost) everything once. You are methodical and have a process-driven approach to tasks but are also flexible and calm especially in times of tight deadlines. You’re looking for a place where you can be you: no clones in suits for us. Just like us, you leave your ego at the door and help get things done. You want to be part of a team that works hard, supports each other, and has fun along the way. You are fluent in English. If you speak another language even better but not required. Additional Information What’s in it for you… The opportunity to join an exciting hospitality brand, develop your revenue and leadership skills and have a real impact on the success of your assigned hotels. Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands. Great discounts and free stays across the entire Ennismore family (which you get to keep even if you decide to leave us!) A competitive package and plenty of opportunity for development. Department: Revenue Management The company Homey & Layered The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.
As Assistant General Manager, you will work alongside the General Manager to oversee daily operations and lead the Amber team. This role requires a hands-on management style, strong understanding of restaurant operations and cost control. You will be ensuring high service standards, team engagement, and operational efficiency. This position demands strong leadership, problem-solving skills, and most importantly passion for hospitality and to never compromise when it comes to quality. Key responsibilities Oversee daily restaurant operations alongside the General Manager, ensuring smooth service and high hospitality standards. Inspire, train, and support the team, fostering a positive and professional work environment. Maintain an exceptional guest experience, ensuring top-quality food, drinks, and service. Support financial performance by assisting with cost control, and revenue growth. Work closely with the kitchen and bar to maintain quality, consistency, and efficiency. Assist with recruitment, training, and staff development to build a strong and engaged workforce. Ensure full compliance with health & safety regulations, licensing laws, and company policies. Implement operational improvements and contribute creative ideas to enhance efficiency and guest satisfaction. Key requirements Minimum 2 years of experience as an Assistant General Manager, Restaurant Manager, or Supervisor role in a high-quality food and beverage restaurant. To be flexible in terms of hours and days to work. Passion for creating outstanding guest experiences and delivering exceptional service. Strong understanding of restaurant operations, cost control, and revenue management. Ability to train, mentor, and motivate a team while fostering a collaborative work environment. A proactive mindset with the ability to handle challenges and find effective solutions. We offer a competitive salary and a balanced life. Your hourly wage will be between £18 - £21 per hour, including Tronc. You will work on a mix of shifts and an average 40-45 hours per week including weekends.
We are looking to recruit a Guest Service Assistant to join our Front Office Team. This is an opportunity for either an experienced receptionist or for someone with no previous experience, who has a genuine desire to work within the hospitality industry. However, service with a smile and personality is a must. You should possess excellent communication skills, with a good command of spoken English. The role will involve welcoming our guests to the hotel in a friendly and helpful manner, assisting with many and varied guest requirements from check-in to check-out, ensuring excellent guest service at all times. You must have a friendly and polite manner and you will be expected to care for all our customers in a helpful, professional and efficient way. Experience - Previous experience working within a reception environment preferred, but not essential - Skills and Knowledge - Strong Communication skills (verbal, listening, writing), good level of English essential - Pro-active and reliable - Able to work alone and within a team SPECIFIC DUTIES - Ensure bookings for bedrooms and restaurant are taken in a timely, accurate and professional manner - Manage all guest queries in a professional and courteous manner - Ensure all banking and cash handling procedures are followed - Ensure guests are looked after when they enter the Hotel ensuring all registration documents are filled out. - Up-sell whenever possible to increase revenue - Work with other departments on a regular basis to ensure guest satisfaction - Be knowledgeable about all areas of the hotel - Work environment kept clean, tidy and safe at all times in line with Health and Safety legislation. As a Receptionist, you will work shifts any 5 days out of 7.
Job Title: Deputy General Manager Location: Chelsea, London Job Type: Full-Time Reporting To: General Manager Job Summary: Be part of something exciting! We are seeking a motivated and experienced Deputy General Manager to join us in our brand-new pub in the heart of Chelsea. This is a unique opportunity to play a pivotal role in establishing a fresh, vibrant pub that combines exceptional food, drink, and service with a welcoming and lively atmosphere. You’ll work closely with the General Manager to run venue operations, with a unique involvement in running not only the venue but also growing an ambitious company. Key Responsibilities: - Customer Experience: Deliver an exceptional guest experience by ensuring high standards of hospitality and service from day one. - Team Leadership: Help build and lead a high-performing, enthusiastic team. Motivate staff to deliver excellence and foster a positive work culture. - Operational Oversight: Oversee day-to-day operations, ensuring smooth service and that all areas of the business run efficiently. - Stock Management: Manage stock levels, supplier relationships, and inventory controls to ensure quality and minimize waste. - Compliance: Ensure compliance with all licensing, food hygiene, and health and safety regulations. - Financial Management: Monitor budgets, control costs, and track sales to meet revenue goals. - Problem Solving: Handle customer feedback and operational challenges effectively to ensure a seamless guest experience.multitasking, and attention to detail. - Problem-Solving: Calm under pressure with strong decision-making skills. - Compliance Knowledge: Understanding of licensing laws, food hygiene standards, and health and safety regulations. - Personal Traits: Proactive, hands-on, and enthusiastic about taking on new challenges. Why Join Us? - Be Part of a New Chapter: A rare opportunity to help shape the identity and success of a new pub from the ground up. - Dynamic Team Environment: Work with a supportive and ambitious team. - Career Growth: Grow with us as we establish our presence in Chelsea and beyond. - Competitive Package: Enjoy a competitive salary, benefits, and the chance to be part of an exciting launch. If you’re excited about this opportunity to help launch a new pub and make your mark in Chelsea, we’d love to hear from you! We can’t wait to meet you and start this exciting journey together!
. Position: Premises Manager (Mediterranean Café / Violets) Overall Responsibility: To manage the licensed premises in full compliance with all legal obligations and to run the business efficiently and profitably. The Premises Manager has total day-to-day responsibility for compliance, staff, customer safety, financial performance, and operational planning. Licensing, Safety & Compliance (as already outlined) Licensing Act compliance (hours, alcohol with food, CCTV, Challenge 25, smoking limits, dispersal). CCTV operation and records available on request. Fire safety and health and safety checks (extinguishers, alarms, exits). Noise and nuisance management, including customer dispersal. Staff supervision, induction, and refresher training. Waste management and no use of unauthorised pavement furniture. Business & Financial Responsibilities Stock Control Order, receive, and store stock securely. Monitor daily/weekly stock usage, flag discrepancies. Conduct weekly stocktakes and report wastage. Expenditure & Cost Management Track all purchasing and supplier invoices. Authorise expenditure within agreed budgets. Identify opportunities to reduce costs without compromising compliance or quality. Sales & Profit Targets Monitor daily and weekly sales against agreed targets. Report revenue figures to ownership regularly. Ensure upselling of food and drink remains within licence conditions. Take corrective action if sales fall below target. Cash & Payments Supervise till operations and ensure accurate daily cashing-up. Prevent theft, fraud, or cash leakage. Ensure all card payments are reconciled. Planning & Business Growth Contribute ideas for promotions, menus, or events that remain licence-compliant. Create monthly plans for staffing, stock, and marketing. Forecast busy periods (e.g. Pride, Christmas, bank holidays) and prepare accordingly. Staff Management Prepare weekly rotas balancing staffing levels with budget. Approve timesheets and authorise overtime. Handle staff discipline in line with company policy. Customer Service & Reputation Ensure a professional and welcoming environment for all customers. Handle complaints effectively and log them. Monitor online reviews and implement improvements. Accountability The Premises Manager is the single accountable individual for both compliance and financial performance. Directly answerable to the Licence Holder for profit/loss, council for compliance, and staff for leadership. Any breach, loss, or failure in compliance is considered the Manager’s responsibility.
Job Title: Assistant Manager Location: Chelsea, London Job Type: Full-Time Reporting To: General Manager Job Summary: Be part of something exciting! We are seeking a motivated and experienced Assistant Manager to join us for the launch of our brand-new pub in the heart of Chelsea. This is a unique opportunity to play a pivotal role in establishing a fresh, vibrant pub that combines exceptional food, drink, and service with a welcoming and lively atmosphere. You’ll work closely with the General Manager to set up operations, recruit and train a stellar team, and ensure a successful launch and ongoing success. Key Responsibilities: - Pre-Opening Preparation: Assist in setting up the pub for opening, including staff recruitment, training, and onboarding. Help design workflows, operational systems, and service standards. - Customer Experience: Deliver an exceptional guest experience by ensuring high standards of hospitality and service from day one. - Team Leadership: Help build and lead a high-performing, enthusiastic team. Motivate staff to deliver excellence and foster a positive work culture. - Launch Support: Assist the General Manager in coordinating the grand opening and initial promotional campaigns to establish the pub as a key destination in Chelsea. - Operational Oversight: Oversee day-to-day operations, ensuring smooth service and that all areas of the business run efficiently. - Stock Management: Manage stock levels, supplier relationships, and inventory controls to ensure quality and minimize waste. - Compliance: Ensure compliance with all licensing, food hygiene, and health and safety regulations. - Financial Management: Monitor budgets, control costs, and track sales to meet revenue goals. - Problem Solving: Handle customer feedback and operational challenges effectively to ensure a seamless guest experience.multitasking, and attention to detail. - Problem-Solving: Calm under pressure with strong decision-making skills. - Compliance Knowledge: Understanding of licensing laws, food hygiene standards, and health and safety regulations. - Personal Traits: Proactive, hands-on, and enthusiastic about taking on new challenges. Why Join Us? - Be Part of a New Chapter: A rare opportunity to help shape the identity and success of a new pub from the ground up. - Dynamic Team Environment: Work with a supportive and ambitious team. - Career Growth: Grow with us as we establish our presence in Chelsea and beyond. - Competitive Package: Enjoy a competitive salary, benefits, and the chance to be part of an exciting launch. If you’re excited about this opportunity to help launch a new pub and make your mark in Chelsea, we’d love to hear from you! We can’t wait to meet you and start this exciting journey together!
We are looking for a motivated and customer-focused Customer Service Sales Assistant to join our team, playing a vital role in both delivering exceptional service and supporting our B2B sales initiatives. In this role, you will act as a primary point of contact for business clients, responding promptly to inquiries, resolving issues, and providing detailed product or service information. Alongside managing day-to-day customer interactions, you will assist the sales team by identifying potential business opportunities, qualifying leads, and helping to nurture client relationships throughout the sales cycle. Strong communication skills, a proactive attitude, and the ability to collaborate effectively with internal teams are essential to help drive customer satisfaction and contribute to overall revenue growth. This position offers a unique blend of service excellence and sales support, making it perfect for someone eager to grow their career in both customer service and B2B sales environments.
Key Duties & Responsibilities Develop and implement commercial strategies to increase revenue and enhance brand visibility. Build and maintain strong relationships with corporate clients, suppliers, members, and partners. Lead business development initiatives including sponsorships, corporate partnerships, and event sales. Plan and oversee marketing campaigns, promotions, and member engagement activities. Monitor financial performance, set sales targets, and prepare regular performance reports. Work closely with operations, F&B, events, and membership teams to maximize commercial opportunities. Who We’re Looking For Education & Qualifications Bachelor’s degree in Marketing, Hospitality, Business Administration, or a related field. A postgraduate qualification (e.g., MBA) is an advantage. Skills & Competencies Strong negotiation, sales, and networking skills. Excellent communication and relationship-building abilities. Solid understanding of hospitality, dining, or private club operations. Experience in event planning, sponsorship, and partnership management. Results-driven, proactive, and able to thrive under pressure. Experience Minimum of 3–5 years of commercial, sales, or business development experience, preferably in hospitality, F&B, private clubs, or hotels. Proven track record in driving revenue growth and securing corporate or membership partnerships. Experience in budget management and contract negotiations.
About the job Ascott Hospitality UK is seeking an experienced and confident Sales Coordinator to become part of our Team. You will report to the CRO Manager, supporting the Sales and Reservations team with administration and booking enquiry to achieve confirmed revenue across our portfolio of properties. As our Sales Coordinator, you will be responsible for: Tracking each sales opportunity to close successfully Acting as a positive ambassador for EU properties ensuring that positive brand image is strengthened and maintained in all interactions with customers and colleagues Coordinating requests for groups and long stays proposals for EU properties Being responsible for groups and long stays enquiries and all related administration Ensuring all groups’ related tasks are completed communicated to the appropriate hotel departments Keeping property information relating to customer requirements, interests and market activities up to date Using Salesforce to input, maintain and plan targeted sales activity Building relationships with the bookers in order for them to return Handling, converting and closing enquiries to successful conclusion within agreed service levels Driving up-selling of rooms, supporting company’s performance Liaising with the client in order to obtain the necessary information required to ensure that their requirements are met, and expectations managed Providing cover and support for the other Sales Coordinators and Reservations Agents when required To be successful in the role of Sales Coordinator, we require: Previous experience working in a relevant sales environment Effective communication skills Good administrative and organisational skills Opera Cloud/RMS PMS experience desirable Guest service and Relationship Management focused This is your opportunity to be part of our team as a Sales Coordinator. We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Required skills: Time Management, Decision Making, Customer Service, Multitasking, Organisation Skills, Attention to Detail, Sales, Customer Focus, Communication Skills, Problem Solving £28000.00 per annum Department: Sales Language required: English. The company At The Ascott Limited, we believe that our guests can be anywhere in the world, and still feel right at home. With a suite of accommodation options that spans serviced apartments & hotels, coliving properties, as well as independent senior living apartments, our guests can count on us for that sense of comfort and familiarity, be it for a short stopover or a new space to call their home. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. This year, Ascott marks 40 years in hospitality service. Growing from strength to strength, powering up through new alliances and transforming challenges into triumphs, Ascott is trailblazing tomorrow and charting a new future of growth. Hear from Ascott’s past and present leaders as they share about their experiences in this tribute video, having witnessed Ascott’s growth to become truly Unlimited.
As a Marketing and Commercial Manager, you will play a pivotal role in driving the organization’s growth through strategic marketing initiatives and effective commercial management. You will be responsible for overseeing brand development, market positioning, revenue generation, and customer engagement across all channels. Job Responsibilities : • Develop and execute integrated marketing strategies aligned with business objectives and market trends., • Lead brand management initiatives to ensure consistent messaging and positioning across all platforms., • Plan and manage multi-channel marketing campaigns, including digital, print, events, and social media., • Conduct market research and competitor analysis to identify growth opportunities and optimize performance., • Collaborate with the sales and product development teams to align marketing strategies with commercial goals., • Monitor and report on key marketing metrics (ROI, lead generation, customer acquisition cost) to drive continuous improvement., • Oversee the commercial planning process, including pricing, forecasting, budgeting, and sales performance analysis., • Identify and pursue new business development opportunities, partnerships, and strategic alliances., • Manage key customer and vendor relationships to maximize revenue and customer satisfaction., • Ensure compliance with all relevant regulations and maintain risk awareness in commercial operations., • Lead and mentor a team of marketing and commercial professionals to deliver results and foster innovation.
Purpose of the role Responsible for assisting the Health Club in the efficient running of the Health Club, ensuring a fun, safe and friendly environment for members and hotel guests. To maximise the sales of Health Club membership and spa treatments and products and ensure sales performance for the department To manage departmental sales and marketing administration and reports in according to company standards To ensure that the Health Club brand is perceived by our trade partners and customers alike as the leading, highly desirable place To work with the Membership Executive to ensure that the Leisure Club’s sales and marketing strategy is implemented successfully To promote a positive perception of the company at all times both internally and externally. Duties and responsibilities To support the Health Club in the effective running of the Health Club Prepares employees rosters in line with business requirements ensuring efficient service to our guests at all times Ensure compliance with all Spa SOPs and Hotel Standards. To adhere to the requirements of the Data Protection Act at all times. To check that all staff are correctly uniformed and that their personal presentation is to the hotel’s standards, and name badges are worn. To respond the telephone enquiries as per club procedures To carry out beauty treatments as booked by clients following Club procedures for pre and post administration including: Facials Back, neck, scalp, full body and deep tissue massage Body sculpting and other detox therapies Hand, nail and food grooming Eyebrow shape and tint Aromatherapy Manicure and pedicure Hair removal To undertake cleaning duties in the treatments room To report all disciplinary and grievance matters immediately to the Health Club Manager. To ensure customer supplies and accessories are replenished as required. To ensure that Lost property is reported inline with Hotel’s Policy To ensure that maintenance issues are communicated to a Duty Manager on duty. To attend training and departmental meetings as requested. To follow all health, safety and hygiene requirements when undertaking tasks throughout the Hotel To take care of all Hotel equipment required to carry out duties and to report defects immediately To report immediately any matters concerning the Security of the Hotel to a Duty Manager on duty. To ensure that all Health & Safety hazards found in Guest Areas (corridors, staircases etc.) are reported immediately to a Duty Manager To ensure that all accidents are reported to a Duty Manager on duty. To arrive for work at the time specified on the Rota, correctly dressed for duty, as per the laid down procedure. To ensure all provided work tools / equipments are well maintained and in proper functional order. To ensure safety and return of all keys, in his/her possession. To ensure that a job of the day is completed in every area daily. To minimise wastage at all opportunities. Sales & Marketing To actively promote the sale of beauty products in conjunction with beauty treatments Plan and achieve department retail sales targets on a monthly basis Monitor and review sales against target Analyse and review business performance for each treatment/product, identifying opportunities and development areas To promote the hotel and its facilities to in house and prospective guests and to liaise with the sales and marketing department To safeguard revenue by controlling allowances and discounts in accordance with the hotel procedures Customer Relations Demonstrate service attributes in accordance with industry expectations and company standards to include: Being attentive to guests Accurately and promptly fulfil guests requests Understand and anticipate guest needs Maintain a high level of knowledge which will enhance the guests experience Demonstrate a service attitude that exceeds expectations Take appropriate action to resolve guest complaints Administration and Reporting: Responsible for all payments made for beauty therapy treatments/products Record details of all treatments taken for each client To take responsibility for stock control accounting systems To take responsibility for cashing up To ensure that sales tracking data is completed on a daily, weekly and monthly basis KPIs such as return appointments, link selling and file cards are updated and results communicated to the Department To ensure that purchase orders are formulated and authorised correctly and in accordance with Company’s procedures Key performance indicators Attention to details Someone who is passionate about exceeding guest expectation Confident team player who can create and maintain a positive attitude with a CAN-DO mentality Team player Ability to work to strict timescales Comfortable to work in a high pressurised environment Ability to smile at all times This role requires an element of manual handling Benefits Meals on duty Staff uniform Company pension contribution after you passing your probation period Recommend a friend reward scheme 20 days holiday plus 8 bank holidays Dry cleaning of your uniform (if applicable) Recognition Programme Seasonal annual parties Staff rate with IHG hotels globally
As Head of Food & Beverage, you'll lead all F&B operations at Hart Shoreditch – from breakfast service and the lobby bar to events, restaurant, and in-room dining. You’ll balance strategic thinking with hands-on leadership, creative vision with commercial discipline. This role requires someone who can bring a sense of style, purpose, and cohesion to every F&B touchpoint across the hotel. You’ll collaborate closely with the GM to drive guest satisfaction, lead commercial planning, and cultivate a strong team culture. The ideal candidate will have a background in lifestyle-led F&B venues, with experience in concept development, service delivery, financial control, and event execution. Leadership & Culture ● Lead the F&B team with confidence, clarity, and a guest-first approach ● Inspire creativity across menus, service style, and programming ● Build an inclusive, supportive & creative culture that reflects the spirit of Hart Shoreditch Operations & Standards ● Drive revenue through strategic management of commercial initiatives with the leadership team. Your creativity will inspire the team to deliver beyond set expectations. ● Have a firm grip on the P&L and take ownership over the costs of the business, always striving to find efficient solutions whilst keeping the quality high and the experience top notch. ● Work closely with the Head Chef on menu development and to ensure food quality and consistency is always where it should be ● Oversee day-to-day F&B operations, including restaurant, bar, in-room dining and events. ● Ensure consistent service quality and presentation across all outlets ● Maintain compliance with H&S, licensing, food hygiene, and financial protocols ● Manage systems including POS, stock, reporting, and rotas Commercial & Financial ● Drive revenue through creative F&B strategy, programming, and offer design ● Monitor COS, labour, and operational costs – target profitability across all services ● Support budgeting, forecasting, and P&L accountability in partnership with GM
Sous cheg – Heard. Soho (Flagship Opening) Premium burgers. Fresh ingredients. Consistent standards. Heard is the most talked-about name in London’s fast food scene, created with 2 Michelin-starred chef Jordan Bailey. Our first site in Borough launched in February 2025 to rave reviews — now, we're opening our flagship in Soho, and we're looking for a Head Chef to lead it. This is your chance to take ownership of a brand-new kitchen, build your brigade from scratch, and set the standard for what fast food should be: fast, fresh, and uncompromising on quality. In Your First 12 Months, You'll... Launch the Soho kitchen to spec and on schedule, delivering a fully operational kitchen with prep, service, storage, food safety, and communication systems in place ahead of opening Hire and onboard a full brigade, including all line chefs and prep roles, with clear responsibilities, trial shifts completed, and training plans delivered before launch Train all team members to deliver the Heard food standard, achieving consistent plate execution within four weeks of opening across every service period Run the pass with full control, ensuring all revenue streams (dine-in, delivery, takeaway) hit speed, quality, and presentation targets daily Write and implement kitchen SOPs across service, cleaning, stock, allergen handling, and prep — fully embedded and signed off by week two of trading Deliver food cost margin within target range by month two, using Heard systems to monitor usage, track waste, and adjust ordering in real-time Achieve and maintain a* 5 Health & Safety rating at first inspection through fully documented food safety procedures and ongoing team compliance Collaborate daily with the General Manager to analyse service performance, adjust rota needs, and drive daily prep and recovery standards Review and improve kitchen systems and workflows quarterly, in collaboration with Jordan Bailey, ensuring the operation evolves with service demands
Job Description: Cafe General Manager at Pique Salary:35,500k (incl. Service charge) Perks: Class pass membership 40% off Pique cafe offering Who are we? Pique was founded in 2017 as a picnic delivery company and since then has grown into one of London’s most sought after caterers for breakfast & lunch events. The dream was always to open a café and this dream became a reality in January 2024 when we opened our first site on Lavender Hill. The café is popular both in the week and weekends as both a breakfast, brunch and lunch spot. It seats up to 40 inside with seating for another 20 outside. The café has gone from strength to strength and is becoming a real part of the Lavender Hill community. We run a fortnightly book club, ran a successful first ‘pub’ quiz night and are looking to grow this side of things. Our mission is to bring fun, delicious, innovative, restaurant quality food to Londoners, whether that be at home, the office, park or our café. We focus on the informal nature of picnic dining- the relaxed feeling of being with friends, with easy to eat, crowd pleasing food. Our focus on sustainability, quality and style sets us apart from the rest. Essential Experience & Skills • Experienced in managing large teams and busy services, • Passionate about hospitality & customer service, • Strong Barista skills (dialling in, latter art, espresso pulling), • Upbeat and able to lead a team to deliver exceptional service at all times, • Intuitive, quick to think on their feet, and able to keep a level head during busy and challenging times, • Well-presented and a good team player, • An excellent communicator, • Keen eye for detail and sense or urgency Key Responsibilities: Team • Ensure customer service excellence remains the top priority in all café operations, Ensure the FOH team represents the Pique brand by providing top-tier service with energy and enthusiasm., • Serve as the main point of contact for the team, addressing business-related queries or directing staff to the appropriate department or person., • Accurately record all staff sick days and annual leave in line with Head of Operations, • Recruit, train, and motivate staff to deliver enthusiastic and exceptional customer experiences., • Ensure staff rotas align with contracted hours while adapting to fluctuating business levels to maintain reasonable labor costs Operational • Maintain operational consistency, including opening/closing procedures, customer service, check-backs, and ensuring the café remains clean and presentable through in-service checks., • Handle customer complaints, ensuring that any issue is escalated to the management team (GM, Assistant Manager, or Supervisors) this includes replying to reviews (Just GM), • Oversee daily completion of checklists in accordance with health and safety protocols, updating procedures as necessary based on business or service changes., • Keep the Maintenance record and pest control record updated and in use (along with the head chef), • Increase café revenue, reported every 3 months through sales efforts and successful events and general running of the cafe - this is not a streamline increase and should be reported as such with relevant data, • Ensure the Pique brand remains highly visible through consistent, high-quality service, active community involvement, and strong team performance as well as social media representation on any relevant platforms Event Coordination • Manage customer enquiry regarding café events and private bookings and cafe catering pre orders, • Help organize staffing, and handovers for relevant events, • Gather and analyse feedback post-event to improve offerings and ensure customer satisfaction.
B2B Sales Executive – Full Time (Perivale Area) We are looking for a highly motivated and results-driven B2B Sales Executive to join our dynamic team in Perivale. This is a full-time, office-based role where you will be responsible for generating new business, building strong client relationships, and driving sales growth within the B2B sector. Key Responsibilities Identify and develop new business opportunities in the B2B market. Build and maintain long-term relationships with key clients and stakeholders. Actively engage in lead generation, prospecting, and customer acquisition strategies. Collaborate with cross-functional teams to ensure smooth delivery of products and services. Conduct market research and stay updated on industry trends to identify sales opportunities. Consistently meet and exceed sales targets. Requirements Minimum 3 years’ experience in B2B sales, ideally within the ecommerce industry. Proven track record of meeting or exceeding sales targets and driving revenue growth. Strong knowledge of B2B sales strategies and customer acquisition techniques. Excellent communication, presentation, and negotiation skills. Ability to work both independently and collaboratively within a team. Proficiency with CRM software to manage pipelines and track activities. Bachelor’s degree in Business, Marketing, or a related field. Must be able to commute to the Perivale area daily. If you are a self-starter with a passion for sales and a proven ability to deliver results, we’d love to hear from you. Please send your CV along with a cover letter highlighting your relevant experience.
Job Title: Business Development Executive (SOC Code: 3554) Location: Vy’s Nails, 234 Baker Street, London, NW1 5RT Employment Type: Full-Time Working hours: 37.5 hours per week Salary: £41,700 - £43,000 per year Reports To: The Director About Us Vy’s Nails is a well-established beauty salon in the heart of Baker Street, offering high-quality nail and beauty treatments in a welcoming, professional environment. With a loyal client base, experienced technicians, and a reputation for excellence, we're now looking for a dynamic Salon Manager to lead and support our growing team of 5 professionals and take our customer experience to the next level. Role Summary We are looking for a dynamic and strategic Business Development Executive to drive the commercial growth of our salon. The successful candidate will be responsible for identifying and pursuing new business opportunities, strengthening client relationships, and enhancing brand visibility across digital and physical platforms. This role is pivotal in expanding Vy's Nails’ market presence, increasing customer acquisition, and supporting strategic partnerships that align with the brand’s vision. Key Responsibilities Market Expansion & Lead Generation Identify and pursue new revenue streams, B2C and B2B (e.g. corporate packages, influencer partnerships, local collaborations) Research local market trends and competitor activity to inform strategic decision-making Generate and qualify leads via outreach, referrals, and marketing campaigns Sales & Client Relationship Management Manage relationships with prospective and existing clients to foster loyalty and repeat business Promote salon services, bespoke offerings, and seasonal campaigns through consultative selling Collaborate with front-of-house staff to develop and refine upselling techniques Brand & Marketing Strategy Work with the Director and Marketing Coordinator to plan and implement promotional activities, including social media and local advertising Drive digital growth by leveraging platforms such as Instagram, Facebook, and Fresha to increase engagement and conversion Analyse the performance of campaigns using KPIs to refine strategies for client acquisition and retention Partnership & Community Engagement Forge meaningful partnerships with local businesses, influencers, and event organisers Represent Vy's Nails at local networking events and beauty expos to build visibility and trust Develop and manage loyalty programmes, referral incentives, and exclusive offers Data, Reporting & Compliance Maintain accurate records of client interactions, conversion rates, and financial forecasts Provide regular reports on sales pipeline, conversion metrics, and campaign results to senior management Ensure business development activities adhere to relevant commercial and data regulations Candidate Requirements Proven experience in business development, sales, or marketing—preferably within the beauty, retail, or luxury service sectors Excellent interpersonal and communication skills, with a persuasive, client-focused mindset Strategic thinker with strong commercial awareness and an understanding of consumer behaviour Energetic, self-motivated, and able to work independently as well as part of a team Familiarity with salon software platforms such as Fresha is a plus Knowledge of nail and beauty industry trends is desirable but not essential What We Offer Competitive salary with potential for performance-based bonuses A supportive, friendly, and professional working environment Opportunity to shape and grow with the business Staff discounts on treatments and products 28 holiday days Job Type: Full-time Pay: £41,700.00-£43,000.00 per year Work Location: In person
Overview: Holiday Inn London – Kensington High Street, one of Europe's largest Holiday Inns, is seeking a dynamic and experienced Bar and Lounge Supervisor to join our team. This role is pivotal in overseeing the operations of our lobby lounge bar and in-house Starbucks Cafe, ensuring exceptional hospitality experiences for our guests. (Important Note: This is a full-time position requiring year-round availability. The successful candidate must be able to commit to consistent attendance and fulfil all scheduled duties without seasonal interruptions). Responsibilities: Manage daily operations of the lobby lounge bar and in-house Starbucks Cafe, including staffing, inventory management, and quality control. Lead team members to deliver outstanding customer service and memorable guest experiences. Foster a culture of teamwork and collaboration among baristas, bartenders, and serving staff. Implement and maintain high standards of service, cleanliness, and safety in both bar and cafe areas. Develop and execute innovative beverage and food offerings that align with brand standards and guest preferences. Ensure compliance with licensing laws, regulations, and safe serving practices. Handle guest inquiries, concerns, and complaints promptly and professionally. Work closely with the Food & Beverage Manager to achieve financial goals and maintain cost control. Recruit, train, and develop team members to enhance their skills and career progression. Collaborate with the marketing team to promote bar and cafe offerings and drive revenue. Requirements: Previous experience in a similar role, preferably in a high-end hotel or independent cocktail bar/brasserie setting. Exceptional customer service skills with the ability to resolve issues diplomatically. Strong leadership qualities with a magnetic personality that inspires the team. Knowledge of licensing laws, regulations, and safe serving practices. Flexibility to work nights, weekends, and holidays as required. Excellent communication and organizational skills. High level of integrity and accountability. Benefits: Competitive salary plus benefits and Tronc. Opportunities for career development within a commercial and ambitious brand.
We are currently seeking a highly motivated and results driven B2B Sales Executive to join our dynamic team. As a B2B Sales Executive, you will be responsible for generating new business and driving sales within the B2B sector. Key Responsibilities: Identify and develop new business opportunities within the B2B market. Build and maintain strong relationships with key clients and stakeholders. Actively engage in lead generation and customer acquisition strategies. Collaborate with cross-functional teams to ensure seamless delivery of products and services. Conduct market research and stay up to date with industry trends to identify potential sales opportunities. Meet and exceed sales targets on a regular basis. Job Requirements: Minimum of 3 years of experience in B2B sales, preferably within the ecommerce industry. Proven track record of successfully achieving sales targets and driving revenue growth. Strong understanding of B2B sales strategies and customer acquisition techniques. Excellent communication and negotiation skills. Ability to work independently and in a team environment. Proficient in using CRM software to track and manage sales activities. Bachelor's degree in business, marketing, or a related field. If you are a self-motivated individual with a passion for sales and a proven ability to drive results, then we would love to hear from you. Please submit your CV and a cover letter detailing your relevant experience.
Important Notice for Applicants: This is a full-time position that requires your consistent, year-round availability. Please apply only if you can commit to a full-time schedule on an ongoing basis. Applications with part-time availability will not be considered. We are specifically seeking candidates with experience in one or more of the following areas: breakfast service, restaurant operations, bar management, café service, event coordination, and conference support. Duties and responsibilities : To be proactive with contributing to the success of the department Products and services are explained to the customer at all times to ensure the customer has the best choice available to them. To ensure all procedures pertaining to revenue capture are up-held at all times To minimise wastage at all opportunities To actively promote an energy efficient culture throughout the department To ensure all cash/floats procedures are followed by team members: all cash/floats must be counted at the start and the end of the shift and witnessed by a supervisor or manager. This must be recorded in the float/safe book provided and you must complete all relevant information. All the float must be placed in the cash till. Positive working relationships are established and maintained with colleagues throughout the Hotel Customer feedback, both positive and negative are responded to appropriately and efficiently Information on customer service problems is gathered in order to improve the service offered A positive personal image is maintained at all times The needs of the customer are kept in balance with the needs of the organisation All guests are received and offered assistance in a positive manner at all times To answer all telephone calls in a polite and professional manner Table bookings are handled according to departmental procedures Back and front of house service areas and equipment are prepared, maintained and cleared Bars, dining rooms and function rooms are prepared, maintained and cleared Assistance is given in the maintenance of food displays Glassware, crockery and cutlery are cleaned and stored in accordance with Hotel procedures Cleaning is undertaken within the food and beverage areas as required Dining areas are prepared according to the requirements of business Food is served promptly, accurately and according to the standards of the department Drink orders are taken and served following departmental procedures Wine orders are prepared, taken and served accordingly Customer satisfaction is monitored throughout the meal and any remedial actions taken as required All customer feedback, positive and negative is reported to the Team Manager or Supervisor Food and drink requisitions from kitchen and bars are dispensed according to Hotel procedures To adhere to all Health and Safety Requirements as required by Hotel To adhere to the Food Hygiene Regulations and Licensing Laws To adhere to the requirements of the Data Protection Act at all times
Job Description: Sales Development Representative (SDR) -Location: Remote / London HQ -Reports to: Sales Lead About Timebook Timebook is a modern product management platform designed specifically for product teams. Our AI-assisted workflows centralise insights, connect customer needs to business goals, and streamline delivery - helping teams eliminate silos, improve collaboration, and get the right things done faster. We’re here to transform the way product teams discover, plan, and deliver remarkable products. By eliminating inefficiencies and reducing the risk of building the wrong solutions, our platform empowers teams to accelerate growth and maximise impact. Key Facts: Founded: 2023 Founder & CEO: Sanjeev Malaney Headquarters: London Other Locations: Poland & California Employees: 15 Funding: £12M Specialties: Product Management, ProductOps, Product Innovation, Time Management, Productivity, Planning, Knowledge Management, Scheduling, Roadmapping, Opportunity Analysis, Solution Discovery Sanjeev Malaney — Chairman, Founder & CEO Sanjeev has over 30 years of experience, founding startups, and managing the development of large-scale, mission-critical, enterprise cloud computing companies, and patented technologies. Prior to starting Timebook Software, he was the chairman, founder and CEO of Capsilon. He spent 18 years building the AI driven, cloud based, SaaS company, to automate the Mortgage origination process The company was sold to Ellie Mae Inc., a Loan Origination Software company, in a private transaction in November 2019. Prior to founding Capsilon, Sanjeev was chairman, founder and CEO of MediaTel Corporation, voted one of the top 100 fastest growing companies in 1998. He spent 8 years building this Silicon Valley-based company, from start-up to pre-IPO, into one of the world’s leading providers of cloud based electronic document delivery services. The company was sold to a public company in 1999 John Fairfax-Ball — Sales Lead A highly skilled sales professional with 15+ years of frontline B2B experience, John has sold a wide range of SaaS solutions across data, marketing, and product technology. He has a proven track record of generating revenue from top-of-funnel prospecting to closing deals, and is passionate about helping product managers ship faster with less chaos. At Timebook, John is responsible for leading sales strategy, driving pipeline growth, and mentoring the sales team. This SDR role will work directly alongside and report into him. We’re a collaborative, ambitious, and growth minded team. You’ll have the freedom to experiment, the support to succeed, and the opportunity to make a visible impact on the company’s trajectory. Role Overview We’re seeking a motivated and results driven Sales Development Representative (SDR) to join our growing team. You’ll be responsible for generating qualified opportunities for the Sales Lead through proactive outreach, research, and relationship building. This is a high activity, high impact role that’s perfect for someone who wants to build their SaaS sales career in a fast paced, early stage environment. Key Responsibilities Outbound Prospecting: Identify and research target accounts, engaging decision-makers via email, phone, LinkedIn, and other channels. Lead Qualification: Assess prospects fit against our Ideal Customer Profile and uncover their business needs. Meeting Generation: Book high quality demos and sales appointments for the Sales Lead. Follow-Up & Nurturing: Maintain timely, value driven communication with prospects. Campaign Support: Work with marketing to execute outbound campaigns and provide feedback on messaging effectiveness. CRM/Sales Tech Management: Keep all prospecting activities up to date in Attio. Using a variety of Sale Tech/Enablement tools. Market Insights: Share trends, objections, and prospect feedback with the wider team to improve targeting and value propositions. About You 1–2 years in B2B sales or business development (preferably SaaS). Comfortable with outbound prospecting and achieving activity targets. Excellent communication skills (written, verbal, and active listening). Highly organised, proactive, and able to manage multiple priorities. Familiarity with CRM tools (Attio, Cognism, or similar). Passion for technology, startups, and learning about AI-powered solutions. Why Join Timebook Competitive base salary + commission. Work directly with an experienced sales leader and founder team. Career development opportunities in a scaling SaaS company. Flexible, remote-friendly working environment. Be part of an innovative team reshaping how product teams work.
Job overview To provide a consistent, professional approach to all guests through the highest standards of product and service. To actively contribute to meeting and exceeding hotel targets. (Important Note: This is a full-time position requiring year-round availability. The successful candidate must be able to commit to consistent attendance and fulfil all scheduled duties without seasonal interruptions). Duties and responsibilities Sales and Revenue: To be proactive with contributing to the success of the department Products and services are explained to the customer at all times to ensure the customer has the best choice available to them. To ensure all procedures pertaining to revenue capture are up-held at all times Costs and efficiency: To minimise wastage at all opportunities To actively promote an energy efficient culture throughout the department To ensure all cash/floats procedures are followed by team members: all cash/floats must be counted at the start and the end of the shift and witnessed by a supervisor or manager. This must be recorded in the float/safe book provided and you must complete all relevant information. All the float must be placed in the cash till. Customer relations: Positive working relationships are established and maintained with colleagues throughout the Hotel Customer feedback, both positive and negative are responded to appropriately and efficiently Information on customer service problems is gathered in order to improve the service offered A positive personal image is maintained at all times The needs of the customer are kept in balance with the needs of the organisation All guests are received and offered assistance in a positive manner at all times Operational requirements: To answer all telephone calls and guest requests in a polite and professional manner Meeting rooms bookings are handled according to departmental procedures Back and front of house service areas and equipment are prepared, maintained and cleared Function rooms are prepared, maintained and cleared Able to set up functions’ rooms Glassware, crockery and cutlery are cleaned and stored in accordance with Hotel procedures Cleaning is undertaken within the food and beverage areas as required Functions rooms are prepared according to the requirements of business Conference breaks are served promptly, accurately and according to the standards of the department Drink orders are taken and served following departmental procedures Wine orders are prepared, taken and served accordingly Customer satisfaction is monitored throughout the meal and any remedial actions taken as required All customer feedback, positive and negative is reported to the Team Manager or Supervisor To adhere to all Health and Safety Requirements as required by Hotel To adhere to the Food Hygiene Regulations and Licensing Laws To adhere to the requirements of the Data Protection Act at all times Skills: Excellent customer service skills. Commercial awareness. Flexibility. Good interpersonal skills. Communication skills. Problem-solving skills. Organisational skills. Teamwork skills.
NOYA is a vibrant dining destination specializing in exquisite Japanese and Pan-Asian cuisine, complemented by a lively shisha lounge experience. With a seating capacity of 300, we pride ourselves on providing our guests with outstanding service and memorable moments. We are currently looking for an enthusiastic and skilled Part-Time Waiter to join our dynamic team. As a Part-Time Waiter, you will play a vital role in delivering an exceptional dining experience to our guests. This position is specifically for Fridays, Saturdays, and Sundays, requiring a commitment to providing attentive service, ensuring guest satisfaction, and contributing to the smooth operation of both the restaurant and the shisha lounge. Key Responsibilities: Guest Service: Greet and welcome guests promptly, providing them with menus and information about our Japanese and Pan-Asian cuisine, as well as daily specials and promotions. Ensure a positive and welcoming atmosphere at all times. Order Management: Take accurate food and beverage orders, relay them to the kitchen and bar staff, and ensure timely delivery to guests. Anticipate guests’ needs and provide recommendations as necessary. ** Sales Skills: Utilize strong sales techniques to upsell menu items, special offers, and shisha options, contributing to overall revenue growth. Table Maintenance:** Ensure tables are clean, properly set, and well-maintained throughout the dining experience. Assist with clearing and resetting tables as needed. Collaboration: Work closely with kitchen and bar staff to ensure smooth service and accurate order fulfillment. Communicate effectively with team members to enhance guest experiences. Compliance and Safety: Adhere to all health and safety regulations, including food handling and sanitation practices, to ensure a safe dining environment for guests and staff. Qualifications: Minimum of 2 years of experience in a waitstaff role, preferably in a high-volume restaurant or hospitality environment. Strong interpersonal and communication skills, with a customer-focused approach. Sales-driven mindset with the ability to promote and up sale menu items and special offers effectively. Availability to work specifically on Fridays, Saturdays, and Sundays. Team player with a positive attitude and a willingness to learn. Knowledge of food and beverage service standards; familiarity with shisha service is a plus. What We Offer: Competitive hourly wage plus tips. A dynamic and supportive work environment with opportunities for growth. Employee discounts on food and beverages. Flexible scheduling to accommodate your availability. Application Process: If you are passionate about providing exceptional service and thrive in a fast-paced environment, we would love to hear from you! Please submit your resume and a brief message outlining your relevant experience to us.
Job Title: Assistant Manager Location: Chelsea, London Job Type: Full-Time Reporting To: General Manager Job Summary: Be part of something exciting! We are seeking a motivated and experienced Assistant Manager to join us for the launch of our brand-new pub in the heart of Chelsea. This is a unique opportunity to play a pivotal role in establishing a fresh, vibrant pub that combines exceptional food, drink, and service with a welcoming and lively atmosphere. You’ll work closely with the General Manager to set up operations, recruit and train a stellar team, and ensure a successful launch and ongoing success. Key Responsibilities: - Pre-Opening Preparation: Assist in setting up the pub for opening, including staff recruitment, training, and onboarding. Help design workflows, operational systems, and service standards. - Customer Experience: Deliver an exceptional guest experience by ensuring high standards of hospitality and service from day one. - Team Leadership: Help build and lead a high-performing, enthusiastic team. Motivate staff to deliver excellence and foster a positive work culture. - Launch Support: Assist the General Manager in coordinating the grand opening and initial promotional campaigns to establish the pub as a key destination in Chelsea. - Operational Oversight: Oversee day-to-day operations, ensuring smooth service and that all areas of the business run efficiently. - Stock Management: Manage stock levels, supplier relationships, and inventory controls to ensure quality and minimize waste. - Compliance: Ensure compliance with all licensing, food hygiene, and health and safety regulations. - Financial Management: Monitor budgets, control costs, and track sales to meet revenue goals. - Problem Solving: Handle customer feedback and operational challenges effectively to ensure a seamless guest experience.multitasking, and attention to detail. - Problem-Solving: Calm under pressure with strong decision-making skills. - Compliance Knowledge: Understanding of licensing laws, food hygiene standards, and health and safety regulations. - Personal Traits: Proactive, hands-on, and enthusiastic about taking on new challenges. Why Join Us? - Be Part of a New Chapter: A rare opportunity to help shape the identity and success of a new pub from the ground up. - Dynamic Team Environment: Work with a supportive and ambitious team. - Career Growth: Grow with us as we establish our presence in Chelsea and beyond. - Competitive Package: Enjoy a competitive salary, benefits, and the chance to be part of an exciting launch. If you’re excited about this opportunity to help launch a new pub and make your mark in Chelsea, we’d love to hear from you! We can’t wait to meet you and start this exciting journey together!
Head Chef – Heard. Soho (Flagship Opening) Premium burgers. Fresh ingredients. Consistent standards. Heard is the most talked-about name in London’s fast food scene, created with 2 Michelin-starred chef Jordan Bailey. Our first site in Borough launched in February 2025 to rave reviews — now, we're opening our flagship in Soho, and we're looking for a Head Chef to lead it. This is your chance to take ownership of a brand-new kitchen, build your brigade from scratch, and set the standard for what fast food should be: fast, fresh, and uncompromising on quality. In Your First 12 Months, You'll... Launch the Soho kitchen to spec and on schedule, delivering a fully operational kitchen with prep, service, storage, food safety, and communication systems in place ahead of opening Hire and onboard a full brigade, including all line chefs and prep roles, with clear responsibilities, trial shifts completed, and training plans delivered before launch Train all team members to deliver the Heard food standard, achieving consistent plate execution within four weeks of opening across every service period Run the pass with full control, ensuring all revenue streams (dine-in, delivery, takeaway) hit speed, quality, and presentation targets daily Write and implement kitchen SOPs across service, cleaning, stock, allergen handling, and prep — fully embedded and signed off by week two of trading Deliver food cost margin within target range by month two, using Heard systems to monitor usage, track waste, and adjust ordering in real-time Achieve and maintain a* 5 Health & Safety rating at first inspection through fully documented food safety procedures and ongoing team compliance Collaborate daily with the General Manager to analyse service performance, adjust rota needs, and drive daily prep and recovery standards Review and improve kitchen systems and workflows quarterly, in collaboration with Jordan Bailey, ensuring the operation evolves with service demands
Location: Kenton, London Employment Type: Full-Time Please walk in and drop the CV Experience Required: Minimum 2–3 years (No freshers) About Us Mumbai Fusion a pure vegetarian restaurant and bar in Kenton, known for its Indo-Chinese, Pan-Asian, and Indian fusion menu, exceptional service, and lively atmosphere. Role Overview We are seeking an experienced Restaurant Manager to oversee all restaurant operations, manage staff, and ensure every guest receives excellent service. Key Responsibilities Manage daily front-of-house operations to ensure smooth service. Recruit, train, and supervise restaurant staff. Deliver high levels of customer satisfaction. Maintain stock control, ordering, and supplier management. Ensure full compliance with food safety and hygiene regulations. Handle customer queries and complaints effectively. Coordinate with the kitchen team for timely and quality service. Monitor sales, control costs, and drive revenue growth. Requirements Minimum 2–3 years of proven experience as a Restaurant Manager or in a similar leadership role. Strong leadership and organizational skills. Knowledge of vegetarian cuisine is an advantage. Must be eligible to work full-time in the UK. Available to work Mornings and Sundays
JOB Overview We are seeking an experienced Sales Account Manager to oversee sales activities and develop long-term relationships with landlords and clients based in the UK, with a focus on Chinese-speaking prospective clients. The ideal candidate will play a key role in managing client accounts, maintaining customer satisfaction, and driving new business opportunities. Key Responsibilities • Identify and pursue new business opportunities, especially Chinese-speaking clients., • Develop and implement sales strategies to grow revenue and expand our client base, • Manage and nurture relationships with existing landlords and clients in the UK housing market, especially Chinese-speaking clients., • Serve as the main point of contact for key clients, providing tailored service and timely solutions, • Coordinate with internal teams (e.g., lettings, marketing, operations) to meet client needs, • Attend property viewings, meetings, and events as required to support client engagement, • Maintain accurate records of sales activity and client communications using CRM tools, • Provide regular sales reports and performance feedback to management, • Support marketing campaigns. Skills Required • Strong communication and interpersonal skills, with the ability to build trust with clients., • Excellent negotiation, persuasion, and problem-solving abilities, • Ability to work independently and manage multiple accounts simultaneously, • Target-driven with a proactive approach to generating leads and closing deals, • Proficiency in CRM software and Microsoft Office Suite Experience Requirements • Minimum 5 years of experience in property services, • Experience working with Chinese clients, preferably in the UK property, • Proven record of meeting or exceeding sales targets, • Familiarity with the UK housing market is highly desirable Education Requirements • Bachelor’s degree or above in Business, Marketing, Real Estate, or related fields, • Language requirement: Fluency in Mandarin (spoken and written); proficiency in English is essential. Cantonese is a plus but not required.
About the job Purpose To achieve food and beverage revenue, profit and customer satisfaction goals by maintaining a clean, sanitized kitchen and managing the stewarding area. Areas of Responsibility Develop and implement strategies for purchasing area aligned with the company’s food and beverage objectives. Create an environment for employees aligned with the company culture through constant communication and reinforcement. Develop and implement strategies for attracting and retaining employees. Deliver the company experience for guests and employees. Communicate and reinforce the service vision for the hotel to supervisors and employees. Create an environment at the hotel designed to stimulate all senses through personal services, amenities and experiences provided by employees. Ensure that the hotel delivers the company experience by reviewing hotel operations from the customer’s perspective as well as from a business perspective. Keep current on pulse of the guests, constantly seeking opportunities to follow up on their experience. Provide employees with the tools and environment they need to deliver the company experience. Develop and implement strategies and practices that support employee engagement. Support the luxury dining experience by maintaining supplies for food and beverage service. Maintain par levels of stock; complete requisition for additional supplies as appropriate. Maintain and research pricing for all purchased goods. Maintain all records needed for accounting. Maintain all specifications and update them in conjunction with the chef on a constant basis. Insure that all goods required to run the F&B department are available when necessary. Schedule employees based upon forecasted volumes. Manage the operation of the purchasing department; train employees on proper goods receiving and storage methods. Check the proper operation of the dish machine/cleaning equipment daily. Keep purchasing and storage areas clean and organized as per the chef’s standards. Success Factors Focus on the customer: Seek to understand the internal/external customer and meet the needs of both the customer and the company. Drive for results: Work to achieve high levels of personal and organizational performance in order to meet or exceed objectives. Foster teamwork: Work well in a team environment and motivate teams to sustain exceptional levels of performance. Improve continuously: Constantly assess and adapt to current practices to perform a task better, faster or more efficiently. Attend to detail: Ensure that data is accurate and work is thorough, meeting the highest standards. Build strong relationships: Foster trust and cooperation among coworkers, customers and suppliers; develop and sustain personal contact in order to provide mutual benefit. Share information: Provide information so that coworkers, customers and suppliers understand and can take action. Key Skills and Requirements Delegation: Assign tasks using such techniques as needs analysis, individual skills assessment, objective setting and communication. Organization: Demonstrate ability to proactively prioritize needs and effectively manage resources. Performance management, supervisory: Demonstrate ability to relate to, communicate with and motivate employees to sustained high performance and quality levels. Planning: Skilled in determining whether tasks should be attempted, identifying the most effective way to complete the task, and preparing to overcome expected difficulties. Three to four years’ management experience in hotel purchasing operations. High school diploma. Department: Purchasing The company In 1931 a long-sought dream became reality. Giuseppe Cipriani opened the doors to Harry's Bar. In a discreet stone building perched along a canal just off Piazza San Marco in Venice, he created a timeless and impeccably appointed establishment. His concept was to serve others as you would want to be served yourself. His vision of simple luxury came to touch the souls of people all over the world. At Harry's Bar in Venice, all clients are treated like royalty. Simple elements such as true service and devotion have elevated Harry's to legendary status. In fact, in 2001, the Italian Ministry for Cultural Affairs declared Harry's Bar in Venice a national landmark, a unique honor bestowed not for the establishments's décor or furniture, but for its witness to the events of a century in Venice. The secret of Cipriani isn't about what can be seen or touched, but what can be felt and sensed. It is intangible but palpable. It can't be patented, but even after eighty- two years it hasn't been duplicated by others. Four generations of Cipriani have grown a single restaurant, into a world renowned hospitality brand still recognized for its distinguished venues and service all over the world.
Business Sales & Development Executive – Automotive Remapping | Willesden (Full-Time) Salary: £24000–£27,000 + Commission | Location: Willesden, NW London Hours: Monday to Friday, 8:30am–6:00pm Are you a driven, confident, and results-focused individual with a passion for performance vehicles and sales? Join our growing remapping company based in Willesden, offering cutting-edge tuning solutions and mobile services across London. We’re looking for a Sales & Business Development Executive to lead the growth of our client base, develop trade partnerships, and drive revenue through strategic outreach and conversion. This is a hands-on role ideal for someone who thrives in a fast-paced, entrepreneurial environment. 🔧 Responsibilities: - Generate new B2B and B2C leads via cold calling, social media, and in-person visits - Manage inbound sales inquiries and close appointments - Build long-term relationships with garages, dealerships, and fleet operators - Identify and exploit local and regional growth opportunities - Work alongside the technical and admin team to ensure a seamless client experience - Track KPIs and report weekly progress to the Director 💼 Requirements: - Proven experience in sales, business development or account management - Excellent communication, negotiation, and follow-up skills - Automotive/remapping/tuning industry knowledge is a major bonus - Self-motivated with a proactive, can-do attitude - Ability to work independently and meet ambitious targets 🎯 What We Offer: - Base salary + uncapped commission structure • Company Mobile • Fun, supportive work culture with a tight-knit team, • Opportunities to grow with the business and influence strategy ⸻ Apply now and be part of a forward-thinking company that’s redefining performance tuning across London.
About Us Life Stay is a leading HMO (House in Multiple Occupation) management specialist in London, dedicated to delivering exceptional service, compliance, and returns for our property investors and tenants. We pride ourselves on integrity, innovation, and a collaborative culture that empowers every team member to drive business growth. The Role We’re looking for a Hungry Business Development Manager who thrives on closing deals, building lasting relationships, and driving revenue in a dynamic property environment. You’ll be the face of Life Stay, responsible for both direct landlord outreach and establishing partnerships with agencies to source new HMO opportunities. Key Responsibilities • Direct Landlord Sales: Identify, approach and pitch HMO management services directly to private landlords., • Agency Partnerships: Develop and nurture relationships with estate agents and property finders to secure off‑market HMOs., • Prospect & Pipeline Development: Research and target prospects via cold calling, networking events, and digital channels., • Pitch & Present: Deliver compelling presentations that articulate Life Stay’s unique value proposition in HMO management., • Negotiation & Closure: Lead deal negotiations, prepare proposals and secure contracts to meet or exceed revenue targets., • Market Insight: Monitor London’s HMO landscape, competitor offerings, and landlord feedback to refine our sales strategy., • Cross‑Functional Collaboration: Coordinate with operations, compliance, and marketing teams to ensure seamless onboarding and landlord satisfaction. What We’re Looking For Essential • Dual‑Channel Expertise: Comfortable selling directly to landlords and forging partnerships with agencies., • Hungry & Driven: Self‑motivated, goal‑oriented, and comfortable in a fast‑paced environment., • Excellent Communication: Strong verbal and written skills; confident presenter capable of influencing stakeholders at all levels., • Negotiation Skills: Skilled at handling objections, structuring win‑win deals, and closing efficiently. Desirable 1. Property Sector Experience: Background in real estate, property management, or lettings is a plus—but not mandatory., 2. London Market Knowledge: Familiarity with London boroughs, HMO regulations, and landlord/investor pain points., 3. CRM Proficiency: Experience with Salesforce, HubSpot, or similar platforms to manage pipelines and client data. What We Offer Competitive Salary + Commission: Uncapped earning potential. Career Progression: Clear pathways into senior leadership or strategic roles. Training & Development: Ongoing sales coaching, industry certifications, and attendance at property events. Team Culture: Collaborative, supportive environment with regular social events and team‑building activities.
Company: Squared Solutions Location: Remote Job Type: Commission-Based (First 3 Months) About Us: At Squared Solutions, we specialize in delivering innovative and result-driven digital marketing services to help businesses grow their online presence, generate leads, and drive revenue. From SEO and paid ads to social media and web design, we tailor our strategies to meet each client’s unique needs. Position Overview: We’re looking for a motivated and ambitious Remote Sales Representative to join our team. In this role, you'll be the driving force behind bringing new clients to Squared Solutions by managing the full sales cycle—from prospecting to closing. This is an exciting opportunity to work remotely, earn high commissions, and be part of a fast-growing digital marketing company. Key Responsibilities: Identify and generate new sales opportunities through outbound efforts (email, phone, social media, etc.) Understand and effectively communicate our digital marketing services and value proposition Conduct consultations and discovery calls with prospective clients Create customized proposals and follow up with prospects to close deals Maintain accurate records of leads, opportunities, and activity in our CRM Collaborate with the internal marketing team to align on client goals and performance Qualifications: Proven experience in sales, preferably in digital marketing or B2B services Strong communication and negotiation skills Self-motivated with a strong work ethic and a hunter mindset Ability to work independently and manage your own pipeline Comfortable working in a fully remote environment Tech-savvy and familiar with CRM systems, email marketing, and basic digital marketing terms Compensation: This is a commission-based role for the first 3 months, with uncapped earning potential. Top performers will have the opportunity to transition into a base salary + commission structure after the initial period, based on performance. What We Offer: 100% remote work flexibility Competitive commission structure with performance incentives Ongoing training and support The chance to grow with a rapidly scaling digital marketing agency To Apply: Submit your resume and a brief introduction about why you're a great fit for this role. Include any relevant experience in digital marketing sales or client acquisition.
Job Title: General Manager Position Overview The General Manager (GM) is responsible for overseeing the daily operations and long-term strategic direction of the organization (or business unit), ensuring profitability, operational efficiency, and high levels of customer and employee satisfaction. The GM reports to the CEO or Executive Board and leads cross-functional teams to achieve company objectives, drive revenue growth, manage budgets, and uphold brand standards. Key Responsibilities 1. Strategic Leadership • Develop and execute the company’s strategic plans and annual goals., • Identify new market opportunities and recommend business development initiatives., • Monitor industry trends and competitive landscape to maintain market positioning. 2. Financial Management • Prepare, manage, and oversee annual budgets, forecasts, and financial reports., • Analyze P&L statements, balance sheets, and cash flow to ensure financial health., • Implement cost-control measures and optimize resource allocation. 3. Operations & Performance • Oversee day-to-day operations across departments (e.g., Sales, Marketing, Operations, HR, Finance)., • Establish performance metrics (KPIs) and monitor progress toward operational targets., • Streamline processes and implement best practices to increase efficiency. 4. Team Leadership & Development • Recruit, mentor, and retain high-performing managers and staff., • Conduct performance reviews, set development plans, and foster a culture of continuous improvement., • Promote teamwork, collaboration, and open communication throughout the organization. 5. Sales & Marketing Oversight • Collaborate with marketing to develop promotional strategies, brand positioning, and pricing models., • Set sales targets, track sales performance, and coach the sales team to achieve revenue goals., • Cultivate relationships with key clients, vendors, and partners. 6. Customer Experience & Quality Assurance • Ensure customer satisfaction through high service standards and swift issue resolution., • Implement quality assurance and compliance programs., • Solicit and act on customer feedback to drive service improvements. 7. Compliance & Risk Management • Ensure compliance with all relevant laws, regulations, and industry standards., • Identify operational risks and develop mitigation strategies., • Maintain health, safety, and environmental protocols. Qualifications & Skills • Education: Bachelor’s degree in Business Administration, Management, Finance, or related field. MBA or advanced degree preferred., • Experience: 7+ years of progressive leadership experience, including 3+ years in a senior management or GM role., • Financial Acumen: Proven track record in budgeting, forecasting, and P&L management., • Leadership: Strong people-management skills with the ability to build, coach, and motivate teams., • Strategic Thinking: Ability to translate vision into actionable plans and measurable outcomes., • Communication: Excellent verbal and written communication, negotiation, and presentation skills., • Analytical Skills: Proficient in data analysis and performance/operation metrics., • Adaptability: Comfortable working in fast-paced, changing environments., • Technical Proficiency: Familiarity with ERP, CRM, and business-intelligence tools. Working Conditions • Location: [Insert location or “Multiple locations”], • Travel: Up to X% domestic/international travel may be required., • Working Hours: Full-time; may require evenings or weekends during peak periods. Why Join Us? • Competitive salary and performance-based bonus structure., • Comprehensive benefits package (health, dental, vision, retirement)., • Professional development and continuing-education opportunities., • Collaborative, mission-driven culture committed to innovation. We are an equal-opportunity employer and welcome candidates from all backgrounds to apply.
We are seeking a dynamic, experienced Restaurant Operations Manager to oversee the daily operations of our restaurant. The ideal candidate will have strong leadership skills, a passion for hospitality, and a proven track record of maintaining high standards in both service and efficiency. Oversee all day-to-day restaurant operations to ensure a smooth, customer-focused experience. Lead, train, and motivate the front-of-house and back-of-house teams. Maintain high standards of food quality, presentation, and customer service. Manage staff schedules, attendance, and performance. Monitor stock levels, order supplies, and reduce waste. Ensure all health, safety, and hygiene regulations are followed. Handle customer feedback and resolve issues efficiently and professionally. Drive revenue through upselling, promotions, and cost control.
Position Summary As an Assistant Manager, you will support the General Manager in overseeing daily operations, ensuring exceptional customer service, team performance, and smooth restaurant running. You will lead by example, coach the team, and help deliver financial targets. Key Responsibilities • Support the General Manager in day-to-day operations, including opening/closing procedures., • Ensure high standards of customer service and guest satisfaction., • Supervise and motivate front-of-house (FOH) and/or back-of-house (BOH) teams., • Handle customer complaints and resolve issues promptly., • Assist in staff training, development, and performance reviews., • Monitor and manage stock levels, orders, and deliveries., • Ensure health & safety, food hygiene, and licensing regulations are followed., • Help manage labour costs, rota scheduling, and payroll inputs., • Drive sales and assist in achieving revenue and profitability goals., • Cover the manager’s responsibilities in their absence. Skills & Experience • Previous experience in a supervisor or assistant management role, preferably in hospitality or F&B., • Strong leadership and team management skills., • Excellent communication and interpersonal abilities., • Good understanding of customer service principles., • Confident in handling complaints and pressure situations., • Basic financial awareness (e.g. cash handling, P&L understanding)., • Familiar with stock management and ordering systems., • Knowledge of health & safety and food hygiene standards. Requirements • Right to work in the UK., • Flexible availability, including evenings, weekends, and holidays., • Fluent in English (spoken and written)., • Personal licence (desirable, not essential)., • Level 2 Food Hygiene Certificate (preferred).
Company Name: Soleil & SA LTD t/a Oh Fleurs! Job Title: Salon Manager SOC Code: 1253 Location: Oh Fleurs!, 345 Upper Street, London, N1 0PD Reports To: Owner/Director Job Type: Full-Time Working Hours: 37.5 hours per week Salary: £38700 - £40000 per year About Oh Fleurs!: Oh Fleurs! is a vibrant and creative nail art and beauty salon located in the heart of the Angel neighborhood in London. We specialize in bespoke nail art, as well as a range of manicure and pedicure services, attracting a diverse clientele from all walks of life. Our salon is known for its skilled craftsmanship, excellent customer service, and competitive pricing, making us a go-to destination for those seeking unique and high-quality nail care. Role Overview: We are looking for a dedicated and experienced Salon Manager to oversee the daily operations of Oh Fleurs!. As the Salon Manager, you will be responsible for managing the day-to-day activities of the salon, ensuring exceptional customer service, overseeing team of nail technicians, and driving the overall success and growth of the business. Your leadership will be key to maintaining our high standards of service and creating a welcoming and efficient environment for both staff and clients. Key Responsibilities: • Bachelor's degree in Business Management or related fields., • Proven experience as a Salon Manager or in a similar role in the beauty industry., • Strong leadership skills with the ability to motivate and inspire a team., • Excellent communication and interpersonal skills, with a customer-first mentality., • Ability to manage salon operations efficiently, including scheduling, inventory, and staff coordination., • Knowledge of nail art and beauty services is a plus, though not essential., • Experience with salon management software and online booking platforms (e.g., Treatwell, Fresha) is a plus., • Strong organizational and time management skills., • Ability to work under pressure in a fast-paced environment while maintaining a positive attitude., • Passionate about the beauty industry and staying updated with trends and best practices., • Competitive salary based on experience., • 28 days paid annual leave, including bank holidays., • Employee discounts on salon services and products., • Ongoing professional development and training opportunities., • A supportive and friendly team environment., • Access to a central London location, with easy access to local shops, cafes, and public transport., • Commission-based incentives linked to sales and performance.
Our client is a fast-growing, values-led provider of domiciliary and supported living services across the UK. They support people with complex needs — including learning disabilities, autism, brain injuries, and mental health conditions — to live safely, independently, and with dignity. We’re looking for a commercially astute, proactive Business Development Manager who thrives on sales, strategic partnerships, and making a tangible difference. This isn’t a desk-bound role: you’ll be meeting commissioners, building referral networks, winning tenders, and opening up new revenue streams in both public and private markets. If you’re energetic, target-driven, and eager to transform lives through better care partnerships, this could be your next move. What you’ll be doing 1. Generating new business & building networks, 2. Identify, qualify, and secure opportunities with local authorities, NHS Trusts, ICBs, GP practices, hospitals, private clients, and community groups., 3. Build and manage a robust sales pipeline — from prospecting to closing deals., 4. Develop strong referral partnerships with health professionals and community organisations., 5. Work with operational teams to mobilise new packages of care., 6. Tendering & strategic partnerships, 7. Lead or support persuasive bid submissions for NHS and local authority contracts., 8. Build trusted relationships with commissioners, discharge teams, and procurement leads to position our client as a provider of choice., 9. Help develop strategies to expand into adjacent healthcare sectors., 10. Marketing-led growth, 11. Create and deliver cost-effective marketing activities: LinkedIn campaigns, referral packs, digital content, community events., 12. Represent the brand at conferences and sector networking events., 13. Collaborate on outreach campaigns to boost brand profile., 14. Market insight & reporting, 15. Analyse trends, competitor activity, and service gaps to guide strategy., 16. Track and report KPIs on leads, conversions, revenue, and partnership outcomes., 17. Contribute ideas to shape the long-term business development roadmap., 18. Cross-team collaboration, 19. Partner closely with clinical, operational, and finance teams to deliver contracts effectively., 20. Lead quarterly business reviews with key partners and distributors. What Promiserecruitment is looking for our client Proven success in business development or sales (ideally within domiciliary care, supported living, complex care, or related healthcare). Excellent communicator — able to build trust with commissioners, clinicians, families, and senior stakeholders. Self-starter with a field-based mentality — enjoys networking, relationship building, and closing deals. Skilled in bids, tenders, negotiations, and partnership development. Commercially minded, data-driven, organised, and resilient. Full UK driving licence and willingness to travel regularly. Desirable: Existing relationships with NHS discharge teams, commissioners, or care distributors. Familiarity with CQC frameworks, Care Act 2014, and social care commissioning. Experience with CRM tools (e.g. HubSpot, Salesforce, Pipedrive). Degree or professional qualification in Business, Marketing, Social Care, or similar. 🎉What’s on offer £30,000 DOE base salary + commission (realistic first-year OTE £40–50k; uncapped for high performers). Flexible, home-based working when not travelling. Travel expenses, pension, laptop & phone. Gym membership. Direct impact on a growing, quality-driven care provider. Supportive team culture that values innovation, ethics, and empowerment. In summary: If you’re target-driven, strategic, love being on the move, and want to make a genuine difference in the lives of people who need support — we’d love to hear from you.
Yiewsley Food Centre, a growing and customer-focused retail business, is seeking a dedicated and results-driven Shop Manager to lead daily store operations and drive continued business growth. This is a fantastic opportunity for an experienced retail professional to take the next step in their career with a dynamic and supportive team. Key Responsibilities: Oversee end-to-end store operations, ensuring efficiency and compliance Lead, manage, and motivate the team to achieve sales and service goals Create shift schedules, delegate tasks, and monitor team performance Maintain high standards of customer service and handle escalated issues Manage stock levels, ordering, inventory, and merchandising Analyse sales trends and implement action plans to drive revenue Ensure store presentation, hygiene, and safety standards are consistently met Collaborate with senior management on strategic planning and improvements Recruit, train, and develop staff to uphold company values and performance standards Produce operational and financial reports as required Requirements: Minimum 3 years of experience in a retail management or senior supervisory role Strong leadership, communication, and team-building skills Proven ability to manage operations and meet KPIs Excellent problem-solving and decision-making abilities Good understanding of retail compliance, stock control, and health & safety Proficiency in Microsoft Office and basic financial reporting Ability to work flexible hours, including weekends and holidays Hour: 37.5 Hours per/week If you are a experienced Shop manager (Retail) and looking for a dynamic and fast-paced working environment and are ready to take on a new challenge, we want to hear from you! To apply, please submit your CV outlining your relevant experience and qualifications.