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Annual Package Total = £58,738 - Salary - £45,544 • Pension - circa (STC) - £13,194. 60% Flex/Hybrid working per month from Worthing hub. 25 days holiday + 1 day per year in service. Cycle to work scheme + Family friendly policies + Personal support + Upskilling. Retail Discounts, Schemes and free entry to most Heritage England sites + more. Please look at HOW TO APPLY part of advert, click APPLY to learn more. further guidance on how to craft a competitive application is mentioned at this part. Role closes 11:55pm Friday 14/11/25 About the Roles As a Senior IT Service Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of IT Service Management, with a primary focus on safeguarding the integrity and continuity of Live Services. You will deliver targeted assurance on the performance, governance, and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability. In addition, you will champion the vision and strategic direction of service management, ensuring that processes are clearly defined, effectively owned, and continuously matured to support evolving business objectives. You will serve as a key escalation point for both business and IT stakeholders, ensuring that the expectations of senior leaders within CDIO and Enterprise Live Services (ELS) are consistently met. Clear and accessible communication will be essential, using terminology that resonates with both technical and non-technical audiences. An ideal candidate will be a credible, influential, and encouraging team-player: Someone who is self-motivated, a confident communicator with excellent interpersonal skills and a proven dedication to continuous improvement in self and others. Job Description • Ensure operational assurance and governance of IT services, with a strong focus on maintaining high standards of data quality., • Act as a key liaison within Debt Management and Liabilities, building strong stakeholder relationships and developing a deep understanding of CDIO and ELS processes and responsibilities., • Lead the IT Service Management (ITSM) function, ensuring high-quality service delivery and user satisfaction., • Oversee incident, problem, change, and request management processes., • Develop and maintain service level agreements (SLAs) and operational level agreements (OLAs)., • Collaborate with stakeholders to understand service requirements and ensure alignment with business goals., • Manage vendor relationships and third-party service providers., • Drive continual service improvement (CSI) initiatives using data and feedback., • Ensure compliance with IT governance, risk, and security policies., • Produce regular service performance reports and present to senior leadership. Person Specification • Build and develop a trusted relationships across CDIO including Product & Platform senior stakeholders., • Manage a consistent end-to-end service portfolio of technical services within a defined service quality framework consisting of value streams and practices, technical health hygiene working with a wide group of stakeholders, and other live service colleagues., • Maintain an up-to-date understanding of the key ITIL 4 practices and any changes to these., • Ensure service data, models, and maps are maintained and controlled within the guidelines set out by Service Catalogue Management and Service Configuration Management., • A focus on continually improving services for business outcomes., • Support the introduction of new functionality while protecting the integrity of existing services., • Ensure delivery teams are prioritising technical health by supporting stakeholders with identifying risks, vulnerabilities, and issues., • Produce reports to clearly demonstrate and communicate compliance and performance. Essential Criteria • The role is suitable for an individual with extensive knowledge and experience of IT Service Management within large organisations managing multiple services to multiple customers, specifically in ITSM live services activities (Incident, Change, Problem, Risk Management,) and transition in Live., • Experienced in developing and maintaining effective relationships with key stakeholders (including suppliers) and working collaboratively in a, • cross- functional environment including the ability to effectively influence., • Has the experience and ability to communicate effectively up to Senior Management including a strong background in documentation creation/review., • Has a broad knowledge and understanding of IT concepts and architectures., • Has the ability for analysing and managing outcomes related to service availability, reliability, resilience, performance, and security., • Has strong knowledge of ITIL4 within large organisations with a disaggregated supply chain., • Can use a range of data and analytical skills to support decision making prioritisation and advice to senior stakeholders on operational live service., • Able to apply service management activities across integrated, or “end-to-end” IT services (reflecting operational support models and user journeys). Desirable Criteria • ITIL4 foundation (mandatory); Practitioner / Specialist Certification ITIL4 (preferred)., • Experience working with ServiceNow (IT Service Management)., • Experience with service management information and reporting toolsets., • ITIL Certified at Practitioner / Specialist Level (e.g. ITIL4 Create Deliver Support). Transitional Sites Information If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, ___ For more information on where you might be working, These sites are: • Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle. Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. ___ Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. • Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary., • Family friendly policies., • Personal support., • Coaching and development. To find out more about HMRC ___ and find out what it’s really like to work for HMRC ___ or visit______ To find out more about HMRC and find out what it’s really like to work for HMRC or visit Things you need to know Selection process details How to Apply As part of the application process, you will be asked to provide the following • A name-blind CV including your job history and previous experiences., • A 750-word Personal Statement which should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification as outlined in the advert. Please evidence any Desirable Criteria where applicable (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview. Further details around what this will entail are listed on the application form. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our ___ for more information on appropriate and inappropriate use.

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. As a Senior IT Service Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep under

Salesforce DevOps Manager | Birmingham | £85,000 - £95,000. That’s why I’m excited to be working with a purpose-driven company that’s transforming how healthcare organisations operate, using Salesforce to streamline revenue operations and make care more accessible, efficient, and equitable.

As a Senior IT Service Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of IT Service Management, with a primary focus on safeguarding the integrity and continuity of Live Services.

Maximise room revenue across all distribution channels, with a strong focus on. Build and maintain strong relationships with OTA account managers.

As a Senior IT Service Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of IT Service Management, with a primary focus on safeguarding the integrity and continuity of Live Services.

Revenue Manager - London | Competitive Salary + superb perks and development opportunities. Why apply for this Revenue Manager role?. In this Revenue position, you'll take ownership of pricing, forecasting, and strategic decision-making to drive profit growth across all revenue streams:.

As a Senior IT Service Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of IT Service Management, with a primary focus on safeguarding the integrity and continuity of Live Services.

The Cutting edge of Leisure Careers.Do you have a proven track record of managing OTA channels.If so, we'd love to hear from you.

As a Senior IT Service Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of IT Service Management, with a primary focus on safeguarding the integrity and continuity of Live Services.

Role: Billable Works Revenue ManagerLocation: Larkhill or Aldershot - Hybrid Working, 2 days WFH weeklySalary: Up to £44,000Contract: Full time, permanent About the Role Were looking for a skilled Revenue & Compliance Manager to act as the key link between Finance, Commercial, and Operations helpi

As a Senior IT Service Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of IT Service Management, with a primary focus on safeguarding the integrity and continuity of Live Services.

Salesforce DevOps Manager | Birmingham | £85,000 - £95,000. That’s why I’m excited to be working with a purpose-driven company that’s transforming how healthcare organisations operate, using Salesforce to streamline revenue operations and make care more accessible, efficient, and equitable.

As a Senior IT Service Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of IT Service Management, with a primary focus on safeguarding the integrity and continuity of Live Services. Alongside your salary of £45,544, HM Re

The Revenue Accounting Manager will ensure the proper application of revenue accounting guidance for public market scrutiny. This lead will work across teams including product management, legal, FP&A, sales operations and commercial business systems to align understanding and ensure that the account

Role closes 11:55pm Friday 14/11/25About the RolesAs a Senior IT Service Manager within Chief Digital Information Office (CDIO), Debt Managem

Revenue Strategy Manager - The Venues Collection Full-Time / Permanent. The Venues Collection through the strategic co-ordination of revenue management process click apply for full job details.

To support with the training & development of General Managers, Sales Office Managers, Sales Office Supervisors & Sales Team to ensure that Revenue Management strategies are understood. Accountable for maximising total revenue through effective management of pricing for Meetings & Events & Accommoda

Bloomreach has best in class customer and product data, and as our Revenue Operations team continues to evolve we are looking for a Revenue Operations Manager to support and propel us forward into a new age. Support Revenue Operations leaders on partnering with EMEA Sales leaders to ensure hitting t

Get notified about new Information Technology Services Manager jobs in. As a Senior IT Service Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of IT Service Management, with a primary focus on safeguarding the integrity a

In this role, you ll lead the Revenue Assurance function, managing a small, high-performing team responsible for billing accuracy, revenue optimisation, and financial control. If you re an analytical, detail-driven leader who thrives on improving financial processes and driving revenue performance,

We're looking for a hands‑on Revenue Operations Manager to help us scale more efficiently and predictably. This is a key role that sits at the intersection of Sales, Marketing, and Customer Success, responsible for driving Sales and CS productivity and revenue generation through systems, processes

Test Manager – HM Revenue & Customs. We are looking for a strong Test Manager who can focus on complex problem solving, provide technical understanding and support product and platform teams and influence the members of the Service Central organisation. As a Test Manager you will implement a risk�

Support with the training & development of General Managers, Sales Office Managers, Sales Office Supervisors & Sales Team to ensure that Revenue Management strategies are understood. You will be accountable for maximising total revenue through effective management of pricing for Meetings & Events &

HMRC - Security Projects & Infrastructure Manager (Communication Security). Security Projects & Infrastructure Manager.

Experienced finance professional required to take day-to-day responsibility and management for the revenue function of a fast paced finance team.

Revenue & Distribution Manager. Managing the membership programme to increase retention and maximise revenue.

As an Associate Platform Manager in our Service Management team, you will work closely with internal delivery teams, third-party suppliers and other HMRC business areas to optimise the performance of HMRC’s integration/messaging services. Associate Platform Manager - IT Service Management.

This job would suit someone with at least 1-2 years’ experience in hospitality revenue management to be responsible for reporting to the Director of Global Revenue Strategy and working closely with the General Manager, Sales and Reservation teams of the cluster you are looking after. Based in Lond

The Senior Capability Manager will work closely with senior business leaders, HR partners, and business/learning teams to identify, assess, and prioritise capability gaps across key business areas.

As Revenue Manager, your role will be to maximise total revenue & profits for The Venues Collection through the strategic co-ordination of revenue management processes & procedures. To support with the training & development of General Managers, Sales Office Managers, Sales Office Supervisors & Sale

Digital Forensics Technical Managers report to the Senior Technical Managers, who in turn report to the Technical Lead, who sits on the C&FS Senior Leadership Team. Digital Forensics Technical Manager. Working alongside operational forensic practitioners, the Digital Forensics Technical Managers are

We're looking for a hands-on Revenue Operations Manager to help us scale more efficiently and predictably. This is a key role that sits at the intersection of Sales, Marketing, and Customer Success, responsible for driving Sales and CS productivity and revenue generation through Systems, Processes,

We are looking for a strong Test Manager who can focus on complex problem solving, provide technical understanding and support product and platform teams and influence the members of the Service Central organisation. As a Test Manager you will implement a risk‑based testing approach across agile,

We're looking for a hands‑on Revenue Operations Manager to help us scale more efficiently and predictably. You'll drive the systems, data, and processes that underpin our revenue engine, ensuring we have the visibility, efficiency, and alignment needed to grow. Provide regular reporting to key sta

Support Revenue Operations leaders by partnering with EMEA Sales leaders to help them hit targets. Lead and coordinate cross‑functional program teams to execute Revenue Operations projects. Leader Development Program for managers – comprehensive feedback, coaching, and check‑ins.

Experienced finance professional required to take day-to-day responsibility and management for the revenue function of a fast paced finance team. Take day-to-day responsibility and management for the revenue function within the finance team.

The Senior Accounting Manager Revenue will drive automation and process improvements while overseeing the full revenue cycle, including revenue recognition, bookkeeping, financial reporting, and compliance. We are seeking an experienced and motivated Senior Accounting Manager Revenue to join our fin

Revenue Operations, Sales Operations, or related. Proven ability to optimize workflows, drive adoption, and align teams around shared revenue goals.

Senior Operational Contract Manager. As a Senior Operational Contract Manager within HMRC Estates you will oversee the delivery of Hard and Soft Facilities Management services across our estate, leading a small professional team focused on supplier performance, contract compliance, and value for mon

Support and mentor on-site managers and teams to achieve operational, financial, and compliance targets.

As a Senior IT Service Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of IT Service Management, with a primary focus on safeguarding the integrity and continuity of Live Services. Alongside your salary of £45,544, HM Re

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Load vans and deliver packages, by driving, stepping in and out of the vehicle safely.Adhere to all safety regulations on the road.Operate an electronic device for GPS route guidance.Greet and interact with customers with a professional and positive attitude.Many logistics service providers pay an i

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Load vans and deliver packages, by driving, stepping in and out of the vehicle safely.Adhere to all safety regulations on the road.Operate an electronic device for GPS route guidance.Greet and interact with customers with a professional and positive attitude.Many logistics service providers pay an i

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Load vans and deliver packages, by driving, stepping in and out of the vehicle safely.Adhere to all safety regulations on the road.Operate an electronic device for GPS route guidance.Greet and interact with customers with a professional and positive attitude.Many logistics service providers pay an i