Digital product manager jobs in LondonCreate job alerts

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. We are the now and the next. The power behind the people building the future. We are born from the spirit of innovation. We are created from the idea that people around the world want more, need more, deserve more. We are the home of the global digital revolution. We are CNN. To see what it’s like to work at CNN, follow @WBDLife on and ! Your New Role… We’re seeking a Director of Digital Programming, Weekends to report into the VP of Programming and lead the editorial team responsible for curating and optimising the content experience across our core digital surfaces — web, mobile web, and mobile apps — for a 24/7 global news organisation. This role is at the intersection of journalism, audience behaviour, and product innovation. The ideal candidate brings sharp editorial judgment, strong people leadership, and a strategic mindset grounded in data. You ensure our digital front doors consistently reflect the urgency, depth, and breadth of our journalism — and that they serve the evolving needs of our audiences around the clock. The Weekend Director will play a critical role helping to develop and lead execution of the weekend homepage strategy. Please note: This role is based out of our London newsroom, working a 4-day, 40-hour week inclusive of Saturday and Sunday. Your Role Accountabilities… Lead a team of editors programming the organisation’s home and front-door digital experiences (web, mobile web, and app) Guide programming strategy across formats — including live video, text, audio, and visuals — ensuring each is optimised Exercise strong editorial judgment in real-time, particularly during high-pressure breaking news and questions of content hierarchy, timing and rotation Ensure content selection aligns with core editorial values while meeting the needs of users (Catch me up, Take me deeper, Entertain me) Frame stories with clarity, accuracy and impact, including writing or approving high-quality headlines, teases, and promotional language Demonstrate ability to make sophisticated editorial decisions and seamlessly curate across live, text, visual and video formats Monitor real-time analytics to inform programming decisions and adjust content placement dynamically, partnering with the Audience, Data, and Research teams to deepen understanding of audience segments and consumption habits Manage and mentor a distributed editorial team, providing direction, feedback, and growth opportunities Qualifications & Experience… Extensive experience in digital journalism, audience programming, or editorial operations within a fast-paced news or media environment Experience managing teams in a 24/7 publishing operation, ideally with global coordination Demonstrated ability to balance real-time editorial instincts with long-term strategic thinking Deep understanding of audience engagement, digital consumption behaviours, and cross-platform storytelling (text, video, audio) Experience working with product and design teams to enhance digital storytelling or homepage surfaces #CCE Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you. How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at _ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our _ for instructions to submit your request.

Individual giving manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. About the Role We are looking for an experienced Individual Giving Manager to lead the development and delivery of our supporter acquisition and retention strategies. This is a full time, permanent role working on a hybrid basis with 2 days per week in our London office. This is a varied and hands-on role where you will lead multi-channel campaigns with a focus on new product development and supporter journeys, driving supporter growth, income and lifetime value. The Individual Giving & Legacies team is a key driver of voluntary income at Sense. We are an ambitious and growing team, focused on increasing supporter engagement and long-term income. You will play a key role in shaping our individual giving programme and the growth of digital fundraising activity, testing new ideas, improving performance and ensuring our supporters feel inspired and connected to our work. Key Responsibilities • Develop and deliver supporter acquisition and retention strategies, plans and budgets., • Lead multi-channel fundraising campaigns across direct mail, digital, DRTV, telemarketing and face-to-face., • Drive income growth and maximise value of supporters., • Develop engaging fundraising propositions and creative campaign content., • Lead ongoing testing, learning and innovation across products, audiences and channels., • Manage income and expenditure budgets, with responsibility for forecasting and reporting., • Build and manage relationships with external agencies and suppliers., • Collaborate across fundraising, marketing and the wider organisation to identify new opportunities., • Ensure all activity is compliant with fundraising regulations and data protection legislation. About You We’re looking for a confident and data-driven fundraiser with strong experience in multi-channel individual giving and direct marketing. You’ll be both strategic and hands-on, comfortable managing campaigns end-to-end while continuously improving performance through insight and innovation. You will bring: • Proven experience delivering successful individual giving or direct marketing campaigns., • Strong multi-channel experience (e.g. direct mail, digital, DRTV, telemarketing, face-to-face)., • Experience managing budgets, forecasting and reporting on performance., • Strong analytical skills, including segmentation, targeting and campaign optimisation., • Experience managing agencies and external partners., • Excellent communication and stakeholder management skills., • Experience leading or mentoring team members., • Experience with prize-led fundraising would be beneficial but is not essential. About Sense Sense is a leading disability charity, here to break down barriers alongside disabled people with complex needs. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Together, we drive change, building a future where everyone has the power, choice and control to live the lives we choose. We’re proud to be a Disability confident leader and a charity where people can grow their skills and careers in a supportive, flexible environment. Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement. To apply Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview, in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying. Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time. Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role. For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

About The Role This is a senior leadership role at the heart of our mass fundraising acquisition activity, responsible for shaping how new supporters are brought into the organisation and how we turn early engagement into long term relationships. You’ll lead across multiple channels including digital, TV, face to face and broader campaign activity, making sure everything is joined up, commercially strong, and working towards clear growth outcomes. The role is about creating clarity in complexity bringing structure, focus and consistency to how we attract and convert new supporters at scale. Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life. You’ll define and drive acquisition strategy, making confident decisions on where to invest, what to prioritise, and how to improve performance across campaigns and channels. Working closely with colleagues across product, planning, digital, brand and fundraising, you’ll ensure activity is insight-led, consistent and commercially effective. Alongside this, you’ll lead and develop a team of acquisition managers and officers, creating structure, focus and the right environment for strong performance. What we’re looking for from you • Lead and shape multi-channel acquisition strategy across mass fundraising, driving growth and income, • Set clear direction on investment, priorities and performance across campaigns and channels, • Work closely with product, planning, digital, brand and fundraising teams to align activity and supporter journeys, • Lead, develop and support a team of acquisition managers and officers to deliver strong performance, • Use insight, data and commercial judgement to improve decision-making and campaign effectiveness, • Build strong stakeholder and agency relationships to deliver joined-up, high-impact work, • Manage budgets and resources effectively to ensure value and impact You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site. Fundraising sits at the heart of The Royal British Legion’s 10-year strategy, and we’re investing in the people, skills and ideas that will drive growth and strengthen our support for the Armed Forces community. As one of the UK’s most trusted and recognisable charities, we have the reach and ambition to make a real difference, and this is your chance to be part of it. Our Fundraising portfolio is broad and dynamic, spanning major corporate partnerships to our sector leading charity Lottery. We’re investing in growth, evolving how we work, and putting supporters at the centre of everything we do. This is an exciting time to join us. You’ll be part of a collaborative, forward-thinking team, helping shape the future of our fundraising and the impact we achieve together. If you are applying for multiple Fundraising roles at the same ‘Officer’ or ‘Manager’ title, you are welcome to use the same supporting statement across applications. However, we would encourage tailoring your statement where possible, particularly if applying for roles across different teams or titles. Employee benefits include - • 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days, • Enhanced paid maternity, paternity and adoption leave, • Generous pension contributions, with Employer contributions ranging from 6% to 10%, • Range of flexible working options may be available, depending on your role, • Employee Assistance Programme providing confidential counselling, financial and legal advice, • Range of courses delivered by learning specialists to support your development goals and objectives, • Opportunities to volunteer, • Travel loans, Cycle to Work, and more! For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification. RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics. As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role. We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Job Description We are looking for aseniorSoftwareDevelopmentEngineerfor thee-Wallets team intheCurrencycloud/Visa Directarea. Our B2B product powers important fintech's and neo-banks, andwe'reactively workingon a significant up-scallingof our current product line to support Tier 1 banks. In this role, you will own software features across thefull development lifecycle- from requirements and technical design through implementation, testing, release, monitoring, and production support. While you will be accountable for delivering high-quality outcomes end to end, you will do so in ahighly collaborative engineering environment, working closely with your teammates throughout the design and implementation process. You will also work in a modern development environment where engineering isguided and accelerated by generative AI tools, includingClaude CodeandGitHub Copilot. These tools will support day-to-day development by helping explore design options, generate and refine code, improve test coverage, troubleshoot issues, and streamline engineering workflows. Key Responsibilities: • Own software features end to end, from requirements analysis and design through development, testing, deployment, monitoring, and production support., • Collaborate closely with teammates duringsolution design, technical planning, implementation, and review, ensuring shared understanding and strong technical outcomes., • Partner with product owners, architects, engineers, QA, operations, and compliance teams to translate business needs into secure, scalable technical solutions., • Build and enhanceenterprise-scale web services and distributed APIsthat support high-volume financial technology platforms., • Develop primarily inJava, with opportunities to work withRubywhere needed., • Work withcontainer-based technologiesto build, deploy, andoperatescalable services., • UseClaude, GitHub Copilot, and other AI-assisted development toolsto accelerate development, evaluate implementation approaches, generate tests,analyzeissues, and improve productivity., • Participate actively in design discussions, implementation planning, pairing or peer reviews, and technical decision-making., • Lead by example in writing extensible, reusable, maintainable code that follows engineering best practices, security standards, and regulatory expectations., • Contribute to a culture ofshared code ownership, constructive feedback, and continuous improvement.Lead orparticipatein code reviews, helping ensure quality, consistency, maintainability, and knowledge sharing across the team., • Develop andmaintainautomated tests,identifytest gaps, and improve overall release confidence., • Debug and troubleshoot moderately complex to complex software issues across development, testing, staging, and production environments., • Use logs, metrics, monitoring tools, and data analysis toidentifypatterns, defects, and opportunities for improvement., • Participate in on-call rotations, incident response, root-cause analysis, and production issue resolution., • Help improve developer productivity by enhancing internal tools, automation, documentation, and engineering workflows., • Mentor and support other engineers through technical guidance, collaborative problem-solving, and knowledge sharing., • Stay current with emerging technologies and recommend practical improvements that enhance system performance, reliability, team efficiency, and developer experience., • Experience owning product features from concept through release while collaborating closely with engineering teammates. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Qualifications Basic Qualifications: • 5+ years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience. Preferred Qualifications: • 5+ years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience., • 5+ years of relevant work experience., • 6+ years of work experience with aBachelor'sdegree, or4+ years of relevant experience with an advanced degree, orup to 3 years of relevant experience with a PhD., • Professional experience insoftware engineeringora directly relatedtechnical field., • Experience designing, developing, or implementingweb-based, or service-oriented applications., • Hands-on experience withJavaand Event Driven Architectures., • Experience working withAPIs, backend services, or distributed systems., • Experience collaborating with engineers, product managers, QA, operations, or other cross-functional partners to deliver technical solutions., • Experienceparticipatingin technical design discussions, implementation planning, or peer review processes., • Experience debugging, troubleshooting, and resolving software issues., • Experience creating ormaintainingtest plans and executing testing procedures., • Experienceparticipatingin or leadingcode reviewsand applying coding standards., • Experience in a technical leadership role, with or without direct people management responsibilities., • Experience building, enhancing, or improving developer tools, automation, or engineering workflows., • Digital fluency and willingness to use emerging technologies, includinggenerative AI tools, to support daily engineering work., • Experience working withcontainer-based technologies, such as Docker and Kubernetes., • Experience building, testing, and operatingenterprise-scale web services., • Experience with Kafka and SpringBoot., • Experience designing, developing, or consumingdistributed APIsin production environments., • Familiarity withRubyor willingness to work with Ruby-based components as needed., • Experience usingGitHub Copilot, Claude, Cursor, or similar generative AI toolsas part of the software development workflow., • Strong understanding of secure software development practices, testing strategies, observability, and production support., • Experience in FinTech sector., • Ability to communicate clearly with technical and non-technical stakeholders., • Strong collaboration skills, including the ability to give and receive feedback, align on technical decisions, and contribute to shared team goals. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

STRATEGY MANAGER UP TO £75,000-£90,000 PLUS BONUS LONDON HYBRID WORKING (3 DAYS PER WEEK IN-OFFICE) Be part of a mission-driven business redefining how people access technology, using data and strategy to unlock smarter, more sustainable growth. You'll play a key role in improving strategy while protecting the long-term health of the business. THE COMPANY A fast-growing, data-led scale-up operating within a highly competitive, consumer-focused digital marketplace. The business combines advanced analytics with a strong commercial focus to drive growth and decision-making, and is entering an exciting phase of expansion following recent investment. It offers a dynamic environment for individuals looking to make a measurable impact in a scaling organisation. THE ROLE This role sits within a high-performing strategy and analytics function, focused on improving approval rates while balancing risk and growth. You will lead data-driven initiatives that directly impact commercial performance across both consumer and business products. Specifically, you can expect to be involved in the following: • Leading strategic projects to optimise approval rates using advanced decisioning systems, • Using SQL and analytics to investigate performance drivers and identify opportunities for growth, • Designing scalable data frameworks and tracking systems to support decision-making, • Collaborating cross-functionally with product, engineering, marketing, and risk teams, • Enhancing decisioning logic and integrating new data sources to improve outcomes SKILLS AND EXPERIENCE The successful Strategy Manager will have the following skills and experience: • Strong experience in analytics, strategy, or data-focused roles within a data-rich environment, • Advanced SQL skills with the ability to interrogate and manipulate complex data sets, • Proven ability to use data insights to solve business problems and support decision-making, • Experience working with multiple data sources and building scalable analytical solutions, • Strong communication skills, with the ability to explain technical insights to non-technical stakeholders BENEFITS The successful Strategy Manager will receive a salary up to £75,000-£90,000 as well as a comprehensive benefits package.

PANTA is seeking a highly hands-onSenior Marketing Manager to own and execute the company’s end-to-end marketing strategy as we scale the company. This is a pivotal role for someone who thrives in early-stage environments, combines strategic brand thinking with strong execution, and is equally comfortable shaping positioning as they are running campaigns and analysing results. The successful candidate will take full ownership ofbrand, messaging, demand generation, and go-to-market execution , acting as the internal marketing “owner” and a close partner to the CEO, product, and commercial teams. About PANTA PANTA is revolutionizing the $25 trillion index investing landscape through our innovative Index Operating System. Founded by index industry veterans, we're bringing modern Index technology infrastructure to an industry ripe for transformation. Our platform enables index providers, asset managers, banks and financial institutions to create, test, and manage indices with unprecedented efficiency and flexibility. The Role - Key Responsibilities • Own and execute PANTA’s end-to-end marketing strategy across brand, demand generation, and go-to-market, • Develop and refine PANTA’s brand positioning, narrative, and messaging across all channels, • Translate product capabilities into clear, compelling value propositions for institutional and enterprise audiences, • Design and run lead generation programmes across digital channels (content, paid, events, partnerships), • Own website, marketing materials, sales collateral, presentations, and thought-leadership content, • Build and manage content strategy including articles, whitepapers, case studies, and announcements, • Work closely with product and sales to support pipeline development and commercial traction, • Set up and track marketing KPIs, funnels, and attribution across channels, • Manage external agencies, designers, PR, and freelancers where required, • Support strategic initiatives such as fundraising, partnerships, and major product launches, • Continuously test, iterate, and improve marketing effectiveness with a data-driven mindset Required Skills & Experience • 5+ years of experience in marketing roles within technology, fintech, financial data, or B2B SaaS, • Proven track record in both brand building and lead generation, • Strong ability to create clear messaging for complex, technical, or data-driven products, • Hands-on experience running campaigns end-to-end (not just managing agencies), • Excellent written communication skills, with experience producing high-quality content, • Strong understanding of digital marketing channels and performance measurement, • Ability to operate independently, prioritise effectively, and execute with limited resources, • Comfortable working in a fast-moving startup or scale-up environment Preferred Qualifications • Experience marketing to institutional investors, asset managers, or enterprise financial clients, • Background in index infrastructure, market data, analytics or fintech platforms, • Experience supporting go-to-market for early-stage or growth-stage products, • Familiarity with CRM and marketing automation tools, • Experience supporting fundraising or investor communications from a marketing perspective What We Offer • A central, highly visible role shaping the external perception and growth of a category-defining fintech, • Direct impact on commercial traction, brand credibility, and company growth, • Competitive compensation with meaningful equity participation, • Close collaboration with founders, product leaders, and investors, • High autonomy and ownership in a fast-moving, ambitious environment, • Opportunity to build and scale the marketing function from first principles

We’re partnering with a leading digital transformation agency that’s looking for a Digital Product Owner to take the lead on a core client platform. This is a fantastic opportunity to shape strategy, drive delivery, and make a real impact on a high-traffic digital product. 💡 What you’ll be doing: You’ll be working closely with client stakeholders to define and deliver the product vision and roadmap. This is a hands-on role where you’ll: • Lead the strategy and roadmap for a complex digital platform, • Own and prioritise the product backlog, • Act as the bridge between stakeholders, developers, designers, and QA teams, • Ensure delivery meets compliance standards, • Manage budgets and oversee end-to-end product delivery 🎯 What we’re looking for: • 5+ years’ experience as a Digital Product Manager or Product Owner, • Proven experience owning a core client platform (with a strong focus on UI/UX), • End-to-end delivery experience across digital platforms, • Background working in an agency environment, • Experience delivering six-figure, enterprise, or public sector projects, • Ideally, experience with open-source platforms such as Drupal, Strapi, or Storyblok ✨ If you enjoy working at the intersection of product, design, and technology—and want to play a key role in delivering impactful digital solutions—we’d love to hear from you!

Business Development Manager - New Business Solutions Consulting - Google Cloud Searce is expanding its Google Cloud and technology services footprint across Europe, and we are hiring a New Business Solutions Consulting professional to lead enterprise growth, drive new strategic accounts, and shape transformational cloud outcomes for clients. Searce is a modern technology consulting firm that empowers clients to futurify their business with cloud, AI, data, analytics, software engineering, managed services, and digital transformation solutions. What You’ll Lead & Sell You will be responsible for opening and growing strategic enterprise accounts with a consultative approach focused on outcomes and business transformation. This includes: Core Google Cloud Platform (GCP) Solutions • Google Cloud Platform (GCP) – compute, networking, serverless, containers, • Vertex AI, GenAI, AI/ML Platforms – advanced AI solutions and managed services, • BigQuery & Data Analytics – data warehouses, analytics pipelines, • Anthos, Kubernetes & Cloud Infrastructure modernisation, • Security, governance, and compliance tooling, • Integration with Google Workspace and collaboration platforms Searce Services You’ll Represent • Cloud modernisation & migration consulting, • Data & analytics implementation, • Applied AI & machine learning solutions, • Full-stack engineering and product delivery, • Future of work transformation using collaboration platforms, • Managed cloud services & ongoing optimisation You will engage CxOs and enterprise stakeholders to position Searce’s combined technical and business value across Google Cloud’s portfolio. What We’re Looking For • 7-10 years of enterprise technology sales / solutions consulting experience, • Deep understanding of the Google ecosystem and cloud value selling (essential), • Proven track record acquiring and expanding large enterprise accounts, • Success closing multi-year, 6–7 figure transformation deals, • Comfortable leading long, strategic sales cycles with cross-functional teams, • Experience engaging at executive levels (CIO, CTO, CDO) across industry sectors, • European market experience preferred You should be capable of driving new strategic account acquisition, building pipeline from whitespace, and delivering measurable outcomes leveraging cloud, AI, and data. 💼 The Opportunity • Competitive base salary, • Uncapped commission with significant earning potential, • Senior leadership influence on go-to-market strategy, • Opportunity to shape and expand Searce’s European GCP footprint, • Work with one of the largest Google Cloud partners globally, with deep engineering capabilities and a strong global client base This role is focused on strategic enterprise selling — building deep relationships, owning customer success outcomes, and unlocking new digital transformation revenue opportunities.

OTG is a UK-founded talent agency. With offices in London and New York. We launched our talent division of the business in 2021 and since then, have been named Talent Agency of the Year at the ITV bCreator Awards. OTG represent over 100+ talent across digital, entertainment, gaming and sport. As a talent-first agency, we want to make sure that as we continue to grow, our talent managers’ rosters remain small so that our talent are provided with best-in-class service to support their careers. Our Talent Managers are responsible for strategically and proactively building the careers of their own roster of talent, from managing their reputation and image, to securing commercial partnerships, to developing meaningful IP and much more in between. The role reports to either a Senior Talent Manager or Talent Director. ABOUT THE ROLE: • Independently manage a roster of approx 6 emerging to established talent, • Support senior team members in scouting and signing new talent to the roster, • Create and develop ambitious but realistic strategies for your talent, which are impactful, commercial and drive long-term, sustainable careers, • Forecast monthly and annual revenue targets for your talent, with the aim of increasing revenue year-on-year, • Proactively pitch, negotiate and secure commercial partnerships and revenue-driving career opportunities to target for your talent, • Strategically identify opportunities for your talent to diversify their careers and revenue streams into other areas of media and entertainment including, but not limited to, publishing, product development, podcasting, licensing, broadcast and live, • Independently negotiate deals and contracts for your talent to a high standard, • Own relationships with key agencies, brands and other third parties for and on behalf of your talent and the wider roster, • Provide your talent with advice and insight on their content strategies to ensure high-quality content, growth and strong engagement - both organic and commercial, • Foresee any potential challenges or roadblocks related to your talent and projects, and prepare for/ mitigate them in advance, • Effectively manage your talents’ public image and reputation (including crisis management), liaising with publicists to build and execute narrative and PR strategies, • Manage and guide junior team members to handle tasks for your talent, including:, • Commercial content scheduling and work-related diary management, • Managing email inboxes, scoping out initial enquiries, sharing media kits and fees, • Coordinating brand clients and talent on the creation, delivery and execution of commercial content, • Gathering analytics, insights and feedback to share with brands post-campaign and creating case studies, • Creating and sharing tailored and targeted commercial partnership pitches with brands, • Gifting and event invites, • Embody OTG’s values and high standards when representing the agency both internally and externally ABOUT YOU: • A minimum of 2-3 years’ experience in the talent management industry, • Immersed in the latest talent management, social media and entertainment industry developments with an ability to use this to the benefit of your talent, • Understand and confidently negotiate contracts, • Proven record of generating new business, securing commercial partnerships and upselling, • Excellent presentation, verbal and written communication, and collaboration skills, • Strong relationship builder, • Commercially minded, • Must demonstrate a high quality of work performed both accurately and efficiently to deadlines, • Adaptable self-starter who is able to manage multiple projects and talent simultaneously with a persistent, determined and positive attitude, • Highly organised, proactive and pragmatic with day-to-day tasks, • Meticulous attention to detail, • Ambitious and driven to achieve positive results, • Ability to manage competing priorities in a fast-paced environment, • Strong understanding of Microsoft Office, Canva and Google Drive WHAT WE OFFER: • A fast-paced, reactive job at an exciting and fast-growing talent management agency, • A job where your voice is heard and where good ideas are swiftly acted on, • Competitive salary + target-based commission, • Unlimited holiday, • Limitless progression opportunities - we believe that everybody’s career progression should be uncapped. If you prove yourself, there is no limit to how far or quickly you can progress within the business, • All new starters are provided with an Apple MacBook and an iPhone, • Strong culture with a friendly, welcoming team - team lunches, socials, birthdays and special occasions celebrated, • Flexible working schedule - we are looking for someone who is organised and can work autonomously, managing their own schedule around work commitments, • We are currently WFH 3 days a week with 2 days per week at our Holborn office, subject to change DIVERSITY AND INCLUSION: Outreach is an equal opportunities employer. We embrace diversity across our team and we aim to create a working environment where all are accepted and heard. A copy of our Equality, Diversity and Inclusion Policy can be found here: https://drive.google.com/file/d/19kS2IY_0p9qQy1RKLWvtr80o3OQIxEVU/view?usp=sharing

Executive Director Recruiter — Technology (12-Month Contract) Location: London (on-site, 5 days per week) Contract: 12 months initially — strong likelihood of extension Day rate: £500PD Are you a recruiter who thrives on senior, complex hiring — and wants to do it inside one of the most respected technology functions in global banking? We're partnering with a leading global bank to find an Executive Recruiter to join a small, high-performing executive search team. This isn't a process-following, CV-shuffling role. It's an opportunity to own senior technology hiring end-to-end, influence demanding stakeholders up to MD level, and make a genuine impact from day one. About the role You'll join a tight-knit team of three that operates as a single, high-trust unit. Candidates and insight are shared openly, egos are left at the door, and every hiring manager and candidate gets the same standard of care and quality — whoever they're dealing with. The team is consistently busy, with demand well above capacity, which is exactly why they need you. This is sustained, growing demand rather than a short-term spike, so for the right person there's a real future here. What you'll be doing • Running the full recruitment lifecycle for Executive Director hires across Technology, Data, Digital and Product — from shaping the market approach through to constructing and closing complex senior offers., • Partnering with — and positively challenging — a demanding, senior stakeholder base., • Assessing senior technical talent with confidence across engineering, data, product and more., • Working primarily across the UK market (London, Glasgow, Bournemouth), with scope to broaden into Dublin, Germany and beyond over time. What we're looking for • In-house recruitment experience, having run senior roles end-to-end (you don't need a "pure" exec search background)., • Strong technical literacy — you can read a data science, engineering or product CV and instantly gauge calibre and seniority., • A genuine recruiter at heart — someone who understands what makes both hiring managers and candidates tick, and knows which levers to pull to land the close., • The confidence to push back constructively and say no when needed, paired with the emotional intelligence to read the room. Not a "yes person", not a shrinking violet., • Autonomy and judgement — you think beyond the process and adapt your approach to whatever the situation needs., • The composure to take a fast-paced, high-complexity environment in your stride and be energised by it. What's on offer • A 12-month contract with a strong chance of extension and a long-term future., • The opportunity to do genuinely senior, interesting work inside a world-class technology organisation., • A supportive, collaborative team where you'll be given the room to learn and grow. We're open-minded on background — we care far more about how you think and operate than the logo on your CV. Candidates from a broad range of companies are encouraged to apply, and you don't need international experience. Interested? If this sounds like you, we'd love to hear from you. Apply now or get in touch with the James Adams In-House team for a confidential conversation.

Rakuten Viber is one of the most popular and downloaded apps in the world. Working with us provides a unique opportunity to influence hundreds of millions of users and be part of the journey that makes us a true super-app. Our mission is to make people’s lives easier by enabling meaningful connections—from sharing precious moments with family, to managing business relationships and pursuing passions. We are also rapidly expanding our ecosystem into the fintech space with Viber Pay simplifying how our global community manages and moves money. We’re looking for an experienced, highly analytical Product Manager in the Fintech domain who can turn complex data into actionable product initiatives. You will own the strategy, roadmap and execution for how millions of users discover, activate and stick with Viber Pay / Viber’s fintech products. You will work at the intersection of product-led growth, compliance, marketing, fraud, and legal across multiple markets. Product Managers at Viber lead all aspects of their product and drive cross-functional teams to deliver outcomes. You will own the product backlog, UX, and feature definition, continuously striving to improve KPIs through rigorous experimentation and data analysis. You will be part of a dedicated squad, working closely with Engineering, Data, Design, Marketing, and Support teams to prioritize development based on quantitative impact. You will be the analytical mastermind behind our top-of-funnel conversion, geographic expansion, and the delicate balance between a frictionless user experience and robust compliance. We are open to candidates with experience in either onboarding/growth and cards (or one of these areas), with a strong focus on mobile user experience and data-driven decision-making. *We're working in a hybrid model Responsibilities • End-to-End ownership: Drive the product lifecycle from ideation to launch for all fintech onboarding and growth initiatives. Define clear success metrics, own the KPIs, and continuously iterate based on post-launch performance data., • Maximize conversion through experimentation: Optimize the top-of-funnel and redesign landing pages using rigorous A/B testing, cohort analysis, and funnel tracking., • Eliminate friction relentlessly: Dive deep into behavioral data and user journey mapping to identify critical UX bottlenecks, systematically streamlining data entry and collection to reduce drop-off rates., • Card Lifecycle Management: Define and manage the end-to-end user journey for physical and virtual cards from application and issuance to spend management and card controls., • Integrate compliance intelligently: Build elegant user flows that meet strict Risk, Fraud, and KYC requirements using data to strike the perfect balance between security and seamlessness., • Scale globally: Lead product readiness for new geographic markets by analysing local market data, user trends, and regional fintech behaviors., • Lead and inspire your squad: Guide a dedicated team of engineers and designers, fostering a culture where product decisions are backed by data while aligning seamlessly with Support, Marketing, and Compliance. Requirements • 7+ years as a Product Manager in the Fintech or Consumer Payments space, with specific experience in Growth/Onboarding and/or Card products (digital wallets, or card management)., • Strong B2C Mobile App experience with a deep, quantitative understanding of mobile user behavior and UX optimization., • Exceptional Analytical Skills: A proven track record of using product analytics platforms (e.g., Mixpanel, Amplitude), BI tools (e.g., Tableau, Looker), and SQL, to diagnose funnel bottlenecks , build hypotheses, run experiments, remove product friction and drive growth., • Cross-Functional Leadership: A strong leader with excellent interpersonal skills who can use data to build consensus and drive alignment across diverse teams., • Communication: Fluent English with the ability to translate complex data and product concepts into clear, compelling narratives for stakeholders. Advantages • Direct experience with KYC/AML onboarding flows and driving growth for digital banking app with millions of users, • 0 to 1 consumer product experience - you’ve built something from scratch

Product Manager (Fintech – Onboarding and Growth) London, hybrid three days per week onsite £90,000 to £110,000 plus bonus and benefits This role offers the opportunity to shape how customers join, activate and engage with a fast growing fintech product. You will own critical onboarding and KYC journeys, directly influencing conversion, activation and early customer value. The Company They are a global consumer technology business with a strong mobile first platform and a rapidly expanding fintech proposition. The organisation operates at international scale and is continuing to invest in product, data and engineering to support growth across multiple markets. The Role • Own and optimise the end to end customer onboarding journey within a mobile app., • Design and improve KYC and identity verification flows to balance compliance and experience., • Analyse sign up and activation funnels to identify and reduce drop off points., • Drive improvements to early engagement and activation metrics., • Support product launches and localisation across new markets and regions., • Work cross functionally with engineering, data and compliance teams to deliver growth focused outcomes. Your Skills and Experience • Strong product management experience within fintech or digital financial services., • Proven ownership of onboarding, activation or growth focused product areas., • Experience working on KYC or identity verification journeys., • Confident using funnel analytics and customer data to guide decision making., • Background building and scaling B2C mobile products with large user bases. What They Offer • Salary between £90,000 and £110,000 plus discretionary bonus., • Equity participation through a long term incentive plan., • Private healthcare and additional benefits., • Hybrid working with three days per week in a London office., • Opportunity to shape customer growth within a globally scaled fintech product. How to Apply • Apply now to find out more about this onboarding and growth focused product role.s

Conversion Rate Optimization (CRO) Manager London - Hybrid (2 days per month) Competitive salary plus benefits This is an opportunity to lead customer experience optimisation at scale, shaping digital journeys that directly impact revenue and customer satisfaction across multiple markets. You will take ownership of experimentation strategy and deliver measurable commercial outcomes in a data-led environment that values innovation and continuous improvement. The Company They are a well-established organisation operating in a digital-first, customer-centric industry, serving millions of customers across international markets. With a strong reputation for service excellence and a focus on continuous innovation, they invest heavily in technology, data, and customer experience. Their collaborative culture brings together teams across product, marketing, and engineering to drive meaningful change. They offer a flexible working model designed to support both performance and wellbeing. The Role You will lead the end-to-end customer experience optimisation strategy, owning performance across digital journeys and driving improvements through experimentation and insight. • Own and optimise the full digital customer journey with accountability for conversion, revenue, and customer experience outcomes, • Develop and execute a data-led experimentation and CRO strategy to improve conversion, retention, and ancillary performance, • Use analytics, user research, and behavioural data to identify opportunities and prioritise impactful changes, • Partner with engineering, UX, and commercial teams to deliver A B testing and scalable optimisation initiatives, • Define and track key CX performance metrics, reporting insights and recommendations to senior stakeholders, • Champion a culture of experimentation, leveraging emerging technologies and AI to enhance performance, • Collaborate with cross-functional teams across multiple locations to deliver a unified optimisation roadmap Your Skills and Experience • Strong commercial experience in customer experience optimisation, CRO, or digital product environments, • Proven ability to deliver data-driven experimentation strategies that impact conversion and revenue, • Expertise in analytics and testing tools such as Google Analytics, Tableau, Optimizely, VWO, or similar, • Solid understanding of front-end implementation, tracking, and experimentation frameworks, • Knowledge of UX and personalisation principles with a focus on customer-centric design, • Experience managing multiple initiatives and stakeholders in a fast-paced environment, • Strong communication skills with the ability to translate insight into actionable strategy What They Offer • Competitive salary and benefits package, • Flexible, remote-first working model with limited office requirements, • Opportunity to work on high-impact projects across multiple brands and markets, • A collaborative and innovative environment with strong career progression opportunities, • Exposure to advanced experimentation, personalisation, and AI-led optimisation How to Apply If you are keen to drive customer experience optimisation and deliver measurable impact, please apply with your CV to learn more.

Optimisation Manager London - Remote first (2 days a month in office) Up to £60,000 plus bonus This is an opportunity to take ownership of the end to end digital customer journey within a high performing, data driven environment. You will play a key role in shaping conversion strategy across multiple established consumer brands, working at the intersection of commercial performance, experimentation, and customer experience. The Company They are a leading, award winning organisation, known for delivering customer first digital products at scale. With an expanding international footprint and a strong presence across multiple markets, they are continuing to invest in innovation and optimisation. The Role • Own and optimise the full digital customer journey, driving improvements in conversion rate, revenue, and overall customer experience, • Define and deliver a data led experimentation and CRO roadmap across multiple brands and markets, • Use analytics, user testing, and behavioural insights to identify opportunities and prioritise high impact initiatives, • Lead A/B testing and experimentation programmes, working closely with engineering, UX, and product teams, • Collaborate cross functionally to deliver personalisation and optimisation initiatives across digital platforms, • Develop and report on key CX and performance metrics, presenting insights and recommendations to senior stakeholders, • Champion a culture of experimentation and continuous improvement, leveraging emerging technologies including AI Your Skills & Experience • Strong commercial experience in conversion rate optimisation, customer experience, or digital product optimisation, • Proven ability to deliver data driven experimentation strategies that improve performance metrics, • Hands on experience with tools such as Google Analytics, AB Tasty, Optimizely, VWO, or similar platforms, • Solid understanding of front end implementation, tagging, experimentation architecture, and UX principles, • Experience working in fast paced, digital first environments such as financial services, insurance, or agency, • Strong stakeholder management skills with the ability to influence across technical and non technical teams What They Offer • Competitive salary of up to £60,000, • Predominantly remote working with occasional London office collaboration, • Opportunity to work across multiple brands and international markets, • A collaborative, high performing team with strong growth ambitions, • Clear opportunities for progression and ownership within a growing function How to Apply If you are interested in driving meaningful impact through experimentation and customer experience optimisation, apply now to find out more.

Product Manager B2B SaaS | Global Events 📍 London (Hybrid – 3 days onsite) | 💼 Permanent | £60,000 – £65,000 We’re partnering with a leading organisation in the global events space, looking for a Product Manager to take ownership of critical digital journeys — with an immediate focus on registration and exhibitor onboarding experiences . This is a role where you’ll sit at the centre of a complex product ecosystem spanning CRM, event platforms, and customer experience — working closely with CX, UX, Engineering, and commercial teams to simplify and optimise how users engage with live event s. The Opportun ityYou’ll join a growing product function within a structured but evolving environment, where product, engineering, CX, and UX are established but ways of working are still maturi ng.The high-level roadmap is defined, but there is significant scope • to:Shape how product is delive, • redImprove fragmented user journ, • eysIntroduce stronger product thinking and measurem, • entDrive both quick wins and longer-term transformat ion Your initial focus will be on streamlining the registration and exhibitor journey, improving conversion, usability, and overall experience across multiple platfo rms. Key Responsibil • itiesOwn and evolve the registration and exhibitor product journey, identifying friction points and opportunities for optimis, • ationTranslate business and user needs into clear, prioritised product initiatives within an existing ro, • admapWork closely with UX and CX teams to refine customer journeys and simplify complex onboarding proc, • essesCollaborate with vendor engineering teams to deliver product enhancements in an agile, flexible enviro, • nmentBalance short-term improvements with longer-term product evol, • utionDefine and track success metrics (e.g. conversion rates, NPS, engagement) to measure i, • mpactAct as a key bridge between commercial, operational, and technical stakeho lders What We’re Looki • ng ForProven experience as a Product Manager with B2B SaaS exper, • ience.Strong experience improving customer journeys, onboarding flows, or conversion f, • unnelsComfortable operating in environments where processes are evolving rather than fully d, • efinedExperience working with third-party vendors or external engineering, • teamsAbility to balance hands-on delivery with strategic th, • inkingConfident stakeholder manager, able to work across sales, marketing, CX, and senior lead, • ershipData-aware mindset — able to use insight to inform decisions, even where data is not fully mature Why Thi • s Role?Own a business-critical journey with clear commercial, • impactInfluence how product is shaped in a developing product f, • unctionWork in a fast-paced, live-events environment where digital directly impacts real-world expe, • riencesJoin a collaborative, high-performing team with strong CX and UX foun, • dationsOpportunity to make visible improvements quickly while shaping longer-term s trategy Additional • ContextHybrid working (3 days in, • office)Regular interaction with vendors and exposure to live event envi, • ronmentsCulture is collaborative, positive, and delivery-focused, with a balance of structure and agility

We are exclusively hiring for a Senior Product Manager to join a leading B2B SaaS company in the UK. As the Senior Product Manager, you will lead initiatives focused on product growth, customer adoption, platform engagement, and user experience improvements. You’ll collaborate closely with Engineering, Design, Sales, Customer Success, Marketing, and Data teams to deliver impactful product enhancements and drive business outcomes. As the Senior Product Manager, you will be responsible for: • Driving product growth, customer engagement, and retention across a rapidly scaling SaaS platform., • Owning and optimising the customer journey, from onboarding and activation through to expansion and renewal., • Identifying opportunities to improve product adoption, customer value, and overall user experience., • Enhancing platform capabilities through customer-driven insights, market research, and competitive analysis., • Using data, analytics, customer feedback, and experimentation to inform product strategy and prioritisation., • Working cross-functionally to define KPIs, align stakeholders, and deliver measurable business impact., • Developing and maintaining the product roadmap, ensuring alignment with company objectives and customer needs. As the Senior Product Manager, you will have the following experience: • Strong commercial Product Management experience within a B2B SaaS environment., • Experience owning and scaling SaaS products, platforms, or customer-facing digital solutions., • Proven track record of using data, analytics, and experimentation to improve product performance and customer outcomes., • Strong understanding of SaaS metrics, including activation, retention, engagement, churn, and expansion., • Experience working closely with engineering teams on complex technical products and integrations., • Excellent communication, stakeholder management, and prioritisation skills., • Experience collaborating with Sales, Customer Success, and Marketing teams to drive product adoption and revenue growth. We are offering a competitive package plus excellent benefits. Please contact hello@freshtechit.com for more details.

Senior Account Manager / Client Success Manager / Account Director £60,000–£70,000 | London | Programmatic Video Technology I’m working with a global video technology and monetisation platform that is hiring a senior client-facing person in London. The business works across video, CTV, publisher monetisation and programmatic advertising, supporting major media owners, broadcasters, streamers and advertisers. This is a key UK hire. You would be joining a small local team and taking ownership of a large part of the UK post-sales client relationship function. The role You will manage and grow strategic client relationships across agencies, advertisers and partners, working closely with internal commercial, product and technical teams. The role will involve: • Owning day-to-day and senior client relationships, • Supporting clients across programmatic video and advertising technology, • Helping clients get more value from the platform, • Acting as the link between clients, commercial teams and product, • Supporting the rollout of a new AI-led campaign orchestration product, • Bringing structure, confidence and seniority to the UK account management function The experience needed The key requirement is strong programmatic knowledge. Ideally, you will have: • Experience in AdTech, programmatic, video, CTV or digital media, • Hands-on DSP experience at some point in your career, • Agency, trading desk, platform or client success experience, • Confidence speaking with traders, activation teams and senior stakeholders, • Strong relationship management and commercial judgement, • Enough seniority to operate independently as the main UK AM/client-facing lead The title can flex depending on experience, so this could suit someone currently operating as a Senior Account Manager, Account Director, Client Success Manager, Programmatic Solutions Manager or similar. If you have strong programmatic experience and want more ownership in a growing video technology business, message me. 📊 Curious how your salary compares across the Adtech market? We’ve just released our latest Salary Survey, built from real hiring data. It highlights where salaries are moving, where demand is strongest, and what top talent is commanding in today’s market. If you’re benchmarking your next move or simply want a clearer view of the landscape, it’s worth a look. Download it here

Job Summary: We are seeking a dynamic Senior Product Manager to lead the development and growth of our Identity Verification solutions. This role requires a strategic thinker and customer-focused innovator who can drive product strategy, roadmap planning, and execution, ensuring our solutions meet the evolving needs of our clients in a digital-first economy. Partnering with cross-functional teams, the Senior Product Manager will help accelerate the adoption of Entrust’s identity verification products across geographies, including financial services and their sub-verticals. Key Responsibilities: Product Strategy & Roadmap Development: • Define a market-driven product vision aligned with organizational goals., • Own and maintain the product roadmap, taking industry trends, customer feedback, and business objectives into account., • Identify unique opportunities to innovate in the identity verification space while ensuring regulatory compliance and scalability across diverse industries. Customer Research & Insights: • Analyze and deeply understand customer needs in identity verification workflows, including KYC processes, AML and risk reduction methods., • Collaborate with sales and client engagement teams to synthesize client feedback, translating insights into impactful product decisions. Cross-Functional Collaboration: • Work closely with engineering, user experience design, marketing, and operations teams to ensure timely delivery of high-quality solutions., • Partner with business development and sales teams to identify go-to-market strategies and optimize product positioning. Product Performance Monitoring: • Continuously monitor product adoption, competitive performance, and customer satisfaction metrics., • Define KPIs and metrics for product success, offering regular updates to leadership. Leadership & Stakeholder Management: • Drive engagement with internal stakeholders (executive teams, engineering, marketing teams) and external stakeholders (customers, partners, regulatory bodies) to ensure smooth development cycles and market readiness., • Mentor junior product managers or team members as necessary. Qualifications: Education: • Bachelor’s degree required; MBA or advanced degree preferred in business, technology, or related field. Experience: • 8+ years of product management experience, preferably in identity verification, cybersecurity, or related industries., • Demonstrated success in leading SaaS product launches and lifecycle management., • Strong familiarity with identity verification concepts including KYC/AML technologies, and compliance frameworks, digital identities, biometrics, document authentication. Skills: • Strategic thinker with proven ability to dive into technical details while keeping long-term goals in mind., • Exceptional communication skills to convey vision and roadmap to internal and external teams., • Proficiency in Agile product development methodologies., • Strong analytical skills and experience with data-driven decision-making. Core Competencies: • Customer Focus: Passionate about understanding customer problems and innovating to deliver impactful solutions., • Technical Aptitude: Ability to grasp emerging identity verification technologies and translate them into product innovations., • Execution Excellence: Results-driven mindset, able to ensure product deliverables meet deadlines and business goals., • Leadership: Empower cross-functional teams by driving alignment and clarity on product goals. Preferred Qualifications: • Previous experience within the identity management, verification, or adjacent industries., • Familiarity with global regulations around identity verification (e.g., eIDAS, NIST, AML/KYC compliance)., • Fluency in Spanish language is preferred Please note this is a hybrid role with 3 days in our London office

Product Manager (Fintech – Payments and Cards) London, hybrid three days per week onsite £90,000 to £110,000 plus bonus and benefits This is a chance to take ownership of core payments and card functionality within a scaled fintech product that is entering its next phase of growth. You will work on high impact features used by a large, international customer base, with strong visibility and influence across the product roadmap. The Company They are a global consumer technology business operating a widely used platform with millions of users worldwide. The organisation is expanding its fintech offering, investing heavily in digital wallets, payments and card products. Product teams are lean, collaborative and focused on delivering customer value at scale. The Role • Own and develop card related features including virtual cards and card lifecycle management., • Optimise card to card and in app payment flows to improve reliability and user experience., • Support integrations with digital wallets such as Apple Pay and Google Pay., • Work closely with engineering on payments infrastructure and secure handling of payment data., • Monitor transaction performance and drive improvements to success rates and latency., • Use data to inform product decisions and prioritisation across the payments journey. Your Skills and Experience • Strong product management experience within fintech or digital payments., • Hands on ownership of card, wallet or payments products in a consumer environment., • Experience building and scaling B2C mobile products., • Data driven approach with confidence analysing transaction and behavioural data., • Comfortable working in fast moving product teams with complex technical stakeholders. What They Offer • Salary between £90,000 and £110,000 plus discretionary bonus., • Equity participation through a long term incentive plan., • Private healthcare and additional wellbeing benefits., • Hybrid working with three days per week in a London office., • High ownership role within a globally scaled fintech product. How to Apply Apply now to learn more about this payments focused product opportunity.

Senior Product Manager – ecommerce, retail, PDP, PLP Hybrid 1-2 days per week onsite in central London Are you passionate about creating exceptional digital experiences that delight customers and drive business impact? Join a leading ecommerce retail business at a pivotal moment in its digital transformation journey. We’re looking for an experienced Senior Product Manager to own and optimise one of the most commercially critical areas of the customer experience - the Product Detail Page (PDP). This role will play a key part in shaping how customers discover, evaluate and purchase products online, while helping drive the migration to a modern Headless ecommerce architecture. You’ll define and deliver a high-impact roadmap focused on improving conversion, reducing drop-off and increasing basket value, while laying the foundations for future optimisation across Product Listing Pages (PLPs) and the wider browsing journey. What You’ll Be Doing Own the PDP Vision & Roadmap • Define the long-term vision for PDP experiences aligned to conversion, customer experience and brand goals, • Use qualitative and quantitative insights to identify friction points and opportunities across the customer journey, • Build and prioritise a roadmap focused on measurable commercial impact Drive Commercial Performance You’ll own and influence key ecommerce metrics including: • PDP to Bag conversion, • Add-to-bag rate, • Average Order Value (AOV), • Returns reduction through improved product clarity and confidence, • Cross-sell and bundling performance, • Page speed and overall site performance Lead Delivery & Execution • Build and lead a high-performing cross-functional squad in partnership with Engineering and Design, • Work closely with engineering and architecture teams to balance scalable solutions with rapid delivery and MVP thinking, • Drive structured experimentation and fast learning cycles, • Maintain high standards across UX, accessibility and performance Influence Across the Business • Communicate strategy, progress, risks and impact clearly to senior stakeholders, • Present confidently to audiences ranging from Digital teams through to board-level leadership, • Align commercial, brand and data stakeholders around priorities, trade-offs and sequencing What We’re Looking For Essential Experience • Strong experience owning and optimising high-traffic ecommerce journeys, particularly PDPs and/or PLPs, • Proven track record delivering measurable improvements in conversion, revenue, add-to-bag rate or AOV, • Deep understanding of ecommerce customer behaviour and friction points, • Experience managing complex technical migrations or large-scale ecommerce transformations, • Strong experimentation and A/B testing experience, • Ability to translate data and insights into clear hypotheses and prioritised roadmaps, • Experience working within agile, cross-functional product squads, • Commercially minded with the ability to balance customer, brand and delivery considerations Desirable • Experience improving size and fit confidence, reviews or product content strategies that reduce returns, • Knowledge of personalisation and recommendation capabilities within PDP experiences, • Exposure to PLP optimisation and ranking logic, • Experience within fashion, apparel or visually led retail brands, • Familiarity with Headless ecommerce, modern frontend architecture and performance optimisation About You • 5+ years’ Product Management experience within ecommerce or digital retail, • Comfortable operating across both strategic and hands-on delivery environments, • Strong stakeholder management skills with experience collaborating across Engineering, Design, Brand, Finance, Operations, Delivery and Architecture teams, • Experience working with external vendors, technology partners or outsourced engineering teams Why Join? This is an opportunity to shape the future ecommerce experience of a major retail brand, owning a highly visible and commercially critical area of the digital journey. You’ll have the autonomy to influence strategy, experiment at pace and deliver meaningful customer and business impact within a modern product-led environment. If this exciting opportunity is of interest, please apply for immediate consideration!

Digital Product Manager Prestigious luxury brand looking for a Digital Product Manager to help shape exceptional online experiences The Digital Product Manager will be responsible for: • Owning the vision, roadmap and continuous improvement of a high-profile web platform, • Translating business priorities into clear, prioritised product backlogs and strategic plans, • Working cross functionally with marketing, design, engineering and analytics, • Proactively identifying opportunities in data, • Defining OKRs and measuring the success of digital journeys and features, • Staying close to delivery and owning the analytics that prove impact The Digital Product Manager will have: • Proven digital product experience managing customer facing websites, • CRO and AB testing expertise, • Experience with web platforms, UX, funnel optimisation, journey mapping and analytics, • Familiarity with paid media and customer acquisition journeys, • Strong stakeholder manager, comfortable navigating complexity and managing expectations, • Background in premium or luxury would be ideal, • Digital Product Owner or Manager could come from sectors like retail, ecommerce, agency, travel, media, fintech, banking, etc. Digital Product Manager London (Hybrid, 1-2 days in office) c. £70k + bonus + benefits

Senior Product Manager Location: London (Hybrid) About the Company Our client is a leading global player in the digital asset markets — a crypto-native algorithmic trading firm providing liquidity across major exchanges and trading platforms. Their OTC desk offers a wide range of spot and derivatives products and supports a large base of counterparties spanning both crypto-native and traditional financial institutions. They are also active participants in the broader blockchain ecosystem through DeFi, an investments arm, partnerships, and incubations. Founded by trading industry veterans, the firm has successfully navigated multiple crypto industry cycles. Culturally, they combine the best of two worlds: the technology standards of high-frequency trading firms in traditional markets and the innovative, entrepreneurial culture of technology startups. About the Role We are looking for an experienced Product Manager to lead the development of an institutional crypto trading platform, enabling seamless trading experiences for institutional clients. This role owns the end-user trading experience — the customer-facing UIs and execution workflows used daily by institutional clients. This is a hands-on, cross-functional role with direct impact. You will work closely with engineers, designers, and stakeholders across the business to define, build, and ship a secure, scalable, high-performance trading platform. It is best suited to PMs who are hands-on builders and delivery-driven. Key Responsibilities • Own the end-to-end delivery of customer-facing UIs and execution workflows, from concept through launch and iteration., • Own the product lifecycle of the platform, driving delivery with a strong bias toward shipping, user adoption, and measurable outcomes., • Track user adoption, usage patterns, and performance metrics to continuously iterate and improve shipped functionality., • Manage the engineering team's roadmap, sprints, and deliverables using Agile methodologies., • Partner with engineering, infrastructure, and security teams on technical feasibility, architecture, and cybersecurity standards., • Use Python for automation, prototyping, and light data analysis as needed., • Ensure integration with market data feeds and execution systems using the FIX protocol., • Maintain a focus on system latency, ensuring low-latency execution pathways and minimizing delays across the platform. Required Qualifications • Demonstrated experience owning and shipping customer-facing UI products used by external users., • 5+ years in a technical Product Manager role, ideally in fintech, crypto, or capital markets., • Strong technical background — able to engage deeply with engineers on system design and infrastructure to deliver complex, customer-facing products., • Proficiency in Python scripting for basic automation or data parsing., • Awareness of latency-critical systems and the ability to make trade-offs between speed, scalability, and reliability. Nice to Have • Familiarity with cybersecurity principles, identity/access management, and secure APIs., • Experience managing full-stack product development with a focus on scalability and performance, including latency-critical systems., • Hands-on experience with the FIX protocol and electronic trading systems., • Prior experience building trading platforms or single dealer platforms., • Knowledge of crypto markets, blockchain infrastructure, and DeFi protocols. Why Join • Opportunity to work at one of the world's leading algorithmic trading firms., • Engaging projects offering accelerated responsibilities and ownership compared to traditional finance environments., • A vibrant working culture with team meals, festive celebrations, gaming events, and company-wide team-building events., • A modern central London office with amenities, personalized desk setups, and a comfortable team breakout area., • Great company culture: informal, non-hierarchical, ambitious, highly professional with a startup vibe, collaborative, and entrepreneurial., • Performance-based compensation with significant earning potential, alongside standard perks like pension and private health insurance.

Role: Senior Product Manager Salary: Up to £90,000 Industry: Fashion / Ecommerce Location: Hybrid (London) – 1x per week in a London office Why join? This is a chance to own PLP/PDP end-to-end at a household-name UK fashion brand. There’s real scope to move fast, test ideas, and see your work at huge scale. You’re joining at a point where the team is rebuilding their product and so there is a strong appetite to ship, experiment, and iterate quickly. What you’ll be doing: • Owning the PDP/PLP roadmap from end to end, running structured experiments and shipping measurable improvements across conversion, AOV, returns, and page performance., • Working closely with engineering through a headless migration, leading a cross-functional squad, and presenting outcomes from digital teams right up to board level. What we’re looking for: • eCommerce experience – ideally within fashion retail. (non-negotiable), • Proven experience owning PLP & PDP (product listing page, product detail page) journeys end-to-end, with strong skills in conversion optimisation, A/B testing, merchandising logic, analytics (funnels, cohorts, AOV) (non-negotiable) If this sounds like you,send me an email with your up to date CV - louis@foundbyfew.com. Please only apply if you are based in the UK.

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark. It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled. To learn more about how we can supercharge progress for you, visit www.hcltech.com Job Title: OIM-OAM L3 Location: London, Bristol, Halifax, Leeds, Manchester and Edinburgh Hybrid mode- 2 days week (Work from client location) This is Fixed term contract role Job Description • Implementation, Design and Architect of complex IAM solutions for large scale customers across, • various industry verticals, • Play active role in the execution of the project and demonstrate strong technical leadership, • Demonstrate a general knowledge of market trends and competition, • Demonstrate the capabilities in understanding the clients' business environment and map the requirements into IAM solutions and proactively suggest alternatives as and when required, • Be a strong team player Required Skills • Experience in Architecting, Designing and Implementation of at least two of the following OIM/OAM Identity and Access Management Solutions:, • Oracle Identity Manager, • Oracle Access Manager, • Excellent knowledge and understanding of LDAP concepts and working experience with at least few of the following directories:, • Oracle Internet Directory/Oracle Virtual Directory, • Sun Directory Server, • Active Directory, • Tivoli Directory Server, • NetIQ / Novell eDirectory Server, • Experience and exposure in RBAC, Compliance solutions, Access certifications solutions are an added advantage, • Experience working with Application Servers (WebLogic, Websphere) or developing J2EE products., • Should have the ability to understand customer scenario and requirements (may include integration situations) and be capable of suggesting solutions., • Should have good knowledge on current IDM, Strong Authentication and PKI (Public Key Infrastructure) technologies and products, • Excellent communication skills and ability to work with global counterparts. Good to have Skills • Knowledge of any IDAM product like:, • IBM: Tivoli Identity Manager, Tivoli Access Manager, • Oracle: Identity Manager, Access Manager, • NetIQ Identity Manager Qualifications • 8-12 years of strong IAM implementation experience, • Strong oral, written communications skills, • Customer Facing Exposure is must, • CISSP certification is a bonus, • Open to travel requirements Benefits • A supportive, diverse, and global team with a brilliant culture., • Competitive compensation and benefits that includes up to 20 days’ vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land., • Great opportunities to make the role your own, upskill yourself and get involved with exciting projects., • Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few., • To know more about us visit – www.hcltech.com, • For more information on how we process your personal data, please refer to HCLTech’s Candidate Data Privacy Notice.

About Revolut People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million customers get more from their money every day. As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About the role Our Compliance team blends regulatory expertise with data-driven thinking to make sure our products meet legal and policy requirements and deliver real value to customers. In a fast-moving, digital environment, they stay one step ahead by finding smart, scalable ways to manage conduct risk. We’re looking for a Business Compliance Manager to support and advise department heads on compliance requirements and related controls within the first line of defence. You'll oversee topics related to consumer duty and how it impacts the business so we can continue to deliver outstanding value to customers. Up to shape what's next in finance? Let’s get in touch. What you'll be doing • Providing compliance domain expertise to 1LoD and offering solutions to compliance problem statements, • Designing or enhancing existing controls that are effective and efficient in ensuring Revolut continues to comply with consumer protection-related obligations, • Understanding the regulatory environment and preparing Revolut to comply with requirements and industry standards to support delivery of good outcomes to customers, • Providing SME advice to product departments as an escalation pathway on consumer protection, • Acting as an effective stakeholder between 1LoD and 2LoD compliance teams, • Creating innovative strategies to stay one step ahead of regulatory challenges, • Empowering product teams with the knowledge and tools they need, making compliance a seamless part of the innovation process, • Serving as the go-to expert and liaison with regulatory bodies, ensuring our products shine in audits What you'll need • 4+ years of experience in regulatory compliance, • A solid track record of outstanding achievement in different areas, • An excellent understanding of how compliance risk and business risk interact, • Experience with process building or uplifts to drive compliance programmes, • Experience in a top-tier bank, strategy consultancy, or fast-growing technology company, • Highly adaptable skills to work in a fast-paced, high-performance environment, • The ability to work well under pressure, manage multiple projects at once, and meet tight deadlines

Pay: Up to £60k per year Location: North Acton Job Description: We are looking for an experienced and highly capable Central Kitchen Operations Manager to lead the full operational performance of our Central Kitchen. This is a site-based leadership role responsible for production, product consistency, compliance, food safety, people development, and operational excellence at scale. You will own the production environment end-to-end — ensuring accuracy, quality, and efficiency across all processes, while driving continuous improvement and supporting Pure’s growth as a multi-channel, multi-site food business. This is a role for someone who thrives in a fast-paced CPU/CK environment, is deeply organised, understands traceability and SALSA standards, and can lead a team to deliver consistent output with pride. Key Responsibilities Team Leadership & Development • Lead, coach, and develop the entire Central Kitchen team, fostering a culture of excellence, accountability, and wellbeing., • Recruit, onboard, and train team members (including night shifts where applicable)., • Build strong succession plans (“Plan Bs”) and maintain an accurate organisational structure., • Ensure daily briefs, performance check-ins, and strong communication channels., • Uphold high standards of professionalism, teamwork, and engagement. Operational Leadership • Oversee all day-to-day Central Kitchen operations to deliver safe, consistent, high-quality food at scale., • Ensure all production meets agreed specifications, weight, portions, and presentation standards., • Maintain full compliance with food safety, HACCP, SALSA, FoodBuy, and EHO requirements., • Implement and maintain traceability systems, batch coding, and robust record keeping., • Build and refine Standard Operating Procedures (SOPs) to standardise workflow, minimise waste, and improve accuracy., • Lead CP processes, daily run sheets, night shift workflows, and end-of-shift cleaning routines., • Manage equipment, maintenance schedules, and ensure the site remains fully operational at all times. Project Management & Strategic Improvement • Drive operational improvement projects including automation, digital traceability, process redesign, and new equipment implementation., • Lead strategic long-term development of the Central Kitchen — including potential relocation, expansion, or infrastructure upgrades., • Partner cross-functionally with Retail, Menu Development, Supply Chain, Finance, and Operations to ensure alignment and innovation., • Analyse operational data to identify trends, reduce waste, improve efficiency, and strengthen throughput. Financial Accountability • Manage the full P&L for the Central Kitchen, ensuring labour, waste, purchasing, and overheads stay within target., • Produce accurate forecasts, budgets, and weekly financial reports., • Constantly look for cost efficiencies without compromising product quality., • Control ordering, purchasing, and supplier performance for optimal value and consistency. Quality, Food Safety & Compliance • Ensure all products consistently meet Pure’s highest quality standards., • Maintain and strengthen quality assurance systems, cross-checking production accuracy, weights, temperatures, and shelf life., • Conduct internal audits and ensure readiness for SALSA, EHO, and internal compliance checks at all times., • Implement corrective actions swiftly when deviations occur., • Create a culture where food safety is non-negotiable at every stage. Required Experience To be successful in this role, you must have direct, hands-on experience in a Central Kitchen, CPU, or food manufacturing environment. • Significant experience in a Central Kitchen, CPU, large-scale kitchen, or food manufacturing environment., • Strong knowledge and hands-on experience with traceability systems, SALSA standards, HACCP, and structured compliance procedures., • Proven ability to build and implement new processes, SOPs, and production workflows., • Demonstrated experience managing large, diverse teams across multiple shifts., • Strong financial acumen and experience owning a P&L., • Project management experience, ideally including automation or infrastructure upgrades., • High organisational ability, calm under pressure, and solutions-focused., • A passion for quality, consistency, and operational excellence. Our Values at Pure At Pure, everything we do is guided by our values: • THOUGHTFUL: We communicate clearly and act with awareness and respect., • PASSIONATE: We bring energy, joy, and pride to our work., • INVENTIVE: We move fast, stay agile, and take accountability., • GENEROUS: We support each other and act with kindness every day. These values shape how we work, lead, and deliver excellence across the Central Kitchen and the wider Pure family. ✨ Ready to Lead Our Central Kitchen? If you’re driven, operationally strong, passionate about food quality, and ready to make a real impact, we’d love to hear from you. Apply now and help shape the future of Pure’s Central Kitchen.

📉Senior Performance Marketing Manager 🛍️DTC Consumer Goods 💵£60,000 (some flex for the right candidate) 📍London (Hybrid) Our client is an ambitious, high-growth consumer brand that has built a loyal customer base through innovation, creativity and a customer-first approach. Backed by significant investment and operating across multiple international markets, the business continues to expand its reach while maintaining a strong focus on sustainable growth, employee wellbeing and long-term development. Due to continued growth and increased investment in customer acquisition, they are now seeking a commercially minded Senior Performance Marketing Manager to play a pivotal role in shaping the next stage of their marketing evolution. The Senior Performance Marketing Manager will lead the strategic direction and performance of multiple acquisition channels, driving profitable growth while expanding channel diversification across the marketing mix. This is an opportunity for an experienced marketer to take ownership of substantial budgets, lead a talented team and influence commercial decisions at senior leadership level. About the Role: • Own and scale paid acquisition channels across social, search, affiliate and emerging platforms, • Develop and execute a multi-channel growth strategy focused on sustainable customer acquisition, • Lead performance forecasting, budget management and commercial reporting, • Drive conversion rate optimisation initiatives in partnership with product and digital teams, • Mentor and develop a high-performing marketing team while managing external agency relationships You Will Need: • Proven experience managing and scaling significant Meta advertising budgets, • Strong track record of growing alternative acquisition channels beyond paid social, • Expertise across PPC, SEO, affiliate marketing and performance analytics, • Advanced analytical skills with experience using GA4, Looker Studio, Tableau or similar tools, • Previous leadership experience with a demonstrated ability to develop and coach team members Why You'll Love It: • Hybrid working flexibility and flexible working hours, • 25 days annual leave, • Additional holiday purchase options, • Pension contribution, • Life assurance, • Income protection benefits, • Ongoing learning and development support with clear progression opportunities, • Health and wellbeing programmes, team events, CSR initiatives and seasonal perks including summer Fridays Apply now or send your CV to laura@3searchgroup.com📩 We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. Due to a high number of applicants, we are only able to respond to successful candidates.

We are seeking a highly motivated and experienced Product Manager to guide the implementation and overall commercial success of our products and services, addressing specific business, customer, experience, and market needs. This is a broad and strategic role that spans our consumer dashcam ecosystem, Automotive OEM partnerships, and our imagery collection platform Insight The successful candidate will lead product strategy from concept through to production release, with the ability to define platform-based, modular solutions that are future-proof and flexible enough to serve multiple service partners and customer configurations. You will have strong business acumen, a technical background, and genuine customer passion, with a demonstrated track record of leading agile teams and an unrelenting focus on customer experience. Key Responsibilities • Strategy & Vision: Define and lead the product strategy, vision, and roadmap, ensuring alignment with company mission, growth, and P&L goals, • Product Execution: Own the full product lifecycle from research and planning through to launch, GTM support, and continuous iteration; gather and prioritise requirements, set MVP scope, define acceptance criteria, and manage product scrums and squads., • Cross-functional Leadership: Work closely with cross-functional teams across Engineering, Design, Sales, and Marketing to deliver high-quality, technology-enabled products on time and within budget, • Customer Experience: Define the end-to-end customer experience; champion customer-centric development by researching markets, analysing user feedback, and translating insights into differentiated product features, • Performance & Governance: Establish and report on product KPIs, leveraging performance data for continuous improvement and informed roadmap decisions, • Partnerships: Identify, develop, and manage strategic partnerships from prospecting and negotiation through to ongoing relationship management and effectiveness monitoring Skills and Experience • Bachelor’s degree in an engineering or business-related discipline, • 5+ years of experience in product management, preferably in technically complex software products within the geospatial or automotive fields, • Deep knowledge of every aspect of the product development lifecycle (PDLC/PLM), • Customer/user-centric approach with demonstrated ability to translate insights into successful products, • Proven ability to manage and supervise multidisciplinary, cross-functional teams, • Ability to create product development strategies and roadmaps, • Strong leadership and project management skills, • Experience with agile and scrum practices in a consumer electronics or connected device environment, • Strong credentials in product governance, setting up and operating end-to-end governance processes and reporting for internal and external stakeholders, • Skilled at balancing innovation with feasibility, making trade-off decisions that prioritise customer needs whilst meeting technical requirements, • Ability to influence stakeholders and align partnership objectives with organisational goals, • Strong JIRA experience Ways to Stand Out • Experience in the delivery of consumer electronic projects (software and hardware), including dash cams, • Experience with consumer connected products featuring a subscription-based platform, • Managed development of connected features; created digital product propositions and defined specifications that met both business and user needs, • Experience in application development based on Android and iOS, • Experience in the automotive sector and/or OEM partnerships, • Business transformation experience; experience in a senior or leadership role Technical Knowledge • Mobile apps for Android and iOS, • Wireless communication, LTE, Bluetooth and Wi-Fi, • Cloud computing, especially global AWS u, • Principles of mapping, routing, GeoJSONs, line strings, and polygons, • Camera technology, including video frame rate, resolution, bit rate, compression, and container formats, • AI technologies, including deep learning, machine learning, and computer vision (e.g. object detection) Certifications • SAFe Product Owner/Product Manager (SAFe, POPM), • Certified Professional Scrum Master (PSM), • Prince2 / PMP Salary and Benefits • Competitive salary, • Salary Sacrifice Schemes, • Family Private Medical Insurance (Medical History Disregarded) and Medicash Health Cash Plan, • Employee Assistance Program, • Life Assurance, • Company Pension, • Charity Days, • 25 Days Annual Leave, Plus Bank Holidays, • Birthday Leave

Product Owner | Inside IR35 Contract | Hybrid • Rate: £220 - £240/day, • Hybrid: 2 days a week onsite (Bank station), • Project range: initial 3 months, • Industry: Highly regulated environment Job Summary: We are searching for a Product owner on behalf of an investment sector client. An experienced Product Owner to join its Digital and Technology Solutions (DTS) team. Reporting to the Senior Digital Manager, this role takes full ownership of key internal platforms including an Audit tool and a Business Outsource Services (BOS) system — working closely with Finance, business operations, and end users. The successful candidate will act as the bridge between the business and its external vendors, managing day-to-day requests, driving system improvements, and contributing to roadmap and workflow development. Key Responsibilities: • Take full ownership of Audit and BOS applications, ensuring smooth operation and ongoing improvement, • Spot inefficiencies and gaps in how systems are used, and drive practical solutions, • Triage and manage incoming requests from the business in a timely and structured way, • Work closely with vendors to resolve issues and hold them to agreed service standards, • Keep a clear, prioritised backlog with full visibility for all relevant teams, • Manage user access, onboarding, and role changes in line with governance requirements, • Monitor product updates and new releases, rolling out relevant changes across the business, • Keep stakeholders informed on progress, priorities, and any blockers, • Improve how product governance and documentation is managed over time Qualifications and Requirements: • Work experience as a Product Owner or in an application management capacity, preferably in a regulated setting, • Strong ability to juggle competing priorities and keep multiple tasks on track, • Good experience managing vendor relationships and challenging where needed, • Skilled at engaging stakeholders at all levels, from end users to senior leadership, • Familiar with user access management, system controls, and governance processes, • Experience in legal or financial services is a distinct advantage, • Clear and concise communicator, able to simplify technical topics for a non-technical audience To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy

The Role Mid Weight Project Manage r As a Project Manager, you are responsible for the on time, on budget, and on brief delivery of projects for our clients. You will be fundamental in building and establishing a strong working relationship with the client to ensure successful delivery and a solid foundation upon which a longer-term partnership might be buil t. With direction from the Project Management function’s leadership, you will be expected to implement defined processes in delivery and undertake regular reporting of project status, and you are encouraged to draw from your own experience to contribute to the continuous improvement of our ways of worki ng. Our Project Managers are adaptable, able to prioritise effectively, and have great people skills. Attention to technical detail and strong organisational skills are a must, along with an interest in digital design and user experience. Experience working alongside UX and product design teams to support human‑centred, insight‑driven delivery is highly valua ble. Abo ut Us As part of the TCS Interactive network, you will be joining a 50-person design studio based in Old Street. TCS Interactive is a leader in the digital customer experience space. With a human-first approach, we apply design, engineering, business strategy and subject matter expertise to deliver award-winning iconic design and digital experiences for our cust omers.We pride ourselves in our ability to influence products at the highest level by delivering strategic ideas from inception to launch. We help our clients understand the context of their products, create a compelling vision for them and make these experiences a re ality.We believe that together we’re stronger, that inspiration can come from anywhere and great ideas from anyone. The difference in our work comes from the diversity of perspectives, skills and backgrounds of our team. Responsib • ilities:Collaborate closely with the design lead on your engagement to facilitate delivery, owning all operational tasks to set the project team up for, • success.Build our clients’ trust by taking the lead in operational matters throughout delivery, such as refinements in ways of working, setting client expectations about upcoming activiti, • es, etc.Develop a deep understanding of the work being delivered by the project team through active contributions in group discussion throughout the engagement (e.g. requirements gathering sessions, design crits, UX reviews, product definition workshop, • s, etc.)Partner with UX and product designers during discovery, prototyping, and validation phases to maintain alignment between user needs, design intent, technical considerations, and project cons, • traints.Act as the voice of the client within the agency by ensuring project requirements and client feedback are addressed in design disc, • ussions.Maintain governance and status tracking documentation throughout project d, • elivery.Actively contribute to the studio culture. Qualif • ications:Experience in project management within an agency environment or relevant, • industry.Experience liaising with senior stakeholders, both internally and ex, • ternally.Experience working on UX‑driven or product design engagements, ideally within digital, creative, or technology envi, • ronments.Familiarity with human‑centred design processes, design sprints, or agile/iterative product development methodologies i s a plus.

✨ Product Manager – HealthTech 📍 Hybrid | 2 days/week in-office (Canary Wharf, London) 🕒 Full-time 💰 £70k - £85k (depending on experience) We're partnering with a fast-growing HealthTech business that's investing heavily in its product function and looking for a Product Manager to own key customer journeys and help shape how product is built as the company scales. This is a high-impact role for someone who loves solving complex problems, leading discovery, and building products that genuinely improve people's lives. You'll work closely with engineering, design and operational teams to deliver meaningful customer outcomes—not just features. 🚀 The opportunity This is an opportunity to join a business that's early in its product maturity, meaning you'll have real influence over both what gets built and how product is done. You'll own some of the most important customer journeys, balancing discovery and delivery while helping establish product best practices, evidence-led decision making, and a strong culture of experimentation.If you enjoy ambiguity, asking difficult questions and turning insight into action, you'll thrive here. 🧠 What you'll own • Product strategy and roadmap ownership across key customer journeys, • Leading discovery to uncover customer needs, validate opportunities and test assumptions, • Defining success metrics and making evidence-based prioritisation decisions, • Working closely with engineering and design to deliver high-quality product experiences, • Partnering with operational, commercial and specialist teams to ensure new features are successfully adopted, • Using customer insight, behavioural data and experimentation to continuously improve the product experience, • Helping shape product processes and ways of working as the organisation grows 👀 What we're looking for • 5 - 8 years of experience in Product Management, building customer-centric digital products, • Experience working in HealthTech, FinTech, or other regulated/high-trust environments, • Experience working in a startup or scale-up environment - where you've operated with ambiguity and worn multiple hats, • A strong track record of leading product discovery, prioritisation and outcome-led roadmaps within agile product teams, • Hands-on experience working in cross-functional teams with engineers and designers, • Comfortable influencing a wide range of stakeholders across technical, operational and commercial teams If you're a Product Manager who loves discovery as much as delivery, enjoys solving complex customer problems and wants to help shape both a product and the function behind it, we'd love to hear from you.

Contract Product Manager | Authentication / IAM | Outside IR35 | £475pd I'm recruiting for a Contract Product Manager to support a key digital identity and authentication initiative within a leading membership / subscription services organisation. This role will suit a Product Manager with experience working within membership, subscription, customer account environments, alongside prior exposure to identity, authentication or access management product initiatives. Key responsibilities: • Supporting a digital identity and authentication workstream, • Enhancing and configuring an existing Azure B2C authentication journey, • Improving login and authentication experiences, including changes to the login flow, • Delivering multi-factor authentication (MFA) enhancements, providing users with authentication options such as phone, SMS/text and email, • Working across logins, authentication, SSO and digital identity, • Partnering with product, engineering and supplier teams to deliver secure, user-centric solutions, • Contributing to a longer-term roadmap including migration from Azure B2C to Entra ID Experience required: • Proven Product Management experience within membership / subscription / customer account-based environments (essential), • Previous experience working on Identity & Access Management (IAM), authentication, login journeys, SSO, MFA, digital identity and/or biometric authentication initiatives, • Comfortable working with technical teams, stakeholders and third-party suppliers, • Strong balance of customer experience, product thinking and technical understanding Contract details: • £475pd - Outside IR35, • Hybrid – 2 days per week in the office (flexible) If this aligns with your background, please send over your CV alongside a couple of bullet points outlining your relevant membership/subscription and identity / authentication / IAM experience.

Project & Implementation Manager | HealthTech | London (Hybrid) London/Hybrid £70k-£80k We’re partnering with a fast-growing UK health technology company that is transforming how large healthcare organisations manage workforce scheduling and operational delivery. Following significant growth within the hospital sector, they are hiring a Project & Implementation Manager to lead enterprise software rollouts across major healthcare organisations. This is a highly visible role focused on: • delivering complex implementations,, • driving long-term user adoption,, • and building trusted stakeholder relationships from operational teams through to executive leadership. What you'll be doing: You’ll own end-to-end implementation delivery across multiple enterprise customers, acting as the key point of contact throughout mobilisation, go-live and adoption phases. Key responsibilities include: • Leading large-scale SaaS implementations within complex operational environments, • Driving measurable platform adoption and engagement, • Managing senior stakeholder relationships across clinical and operational teams, • Running governance forums, steering groups and implementation workstreams, • Delivering training, onboarding and change management activity, • Identifying adoption risks and proactively resolving blockers, • Partnering closely with product and delivery teams to improve customer outcomes What we are looking for We’re especially interested in candidates with experience in: • NHS or healthcare technology implementations, • Enterprise SaaS onboarding or professional services, • Workforce management, rostering, scheduling or operational platforms, • Clinical systems deployment or digital transformation programmes, • Large, multi-stakeholder organisational change environments, • Strong implementation and project leadership experience, • Excellent stakeholder management and communication skills, • Experience driving user adoption and behavioural change, • Confidence working with senior operational and executive stakeholders, • Highly organised with the ability to manage multiple concurrent deployments, • A proactive, solutions-oriented mindset You’ll likely have worked with: • hospital systems,, • workforce/e-rostering platforms,, • EPR/EHR implementations,, • or other enterprise operational technologies. Why join? • Mission-led technology business with genuine social impact, • Fast-growing environment with strong product-market fit, • Hybrid London working model, • High ownership and visibility, • Opportunity to shape how major healthcare organisations operate at scale

About us Here at SmartImpact, we are a UK Microsoft Gold partner, we have been providing innovative digital solutions to the non-profit sector since 2007. We partner with organisations of all sizes, individual and corporate membership bodies, charities & fundraisers, societies, colleges and regulatory bodies. We're a small business, but a growing business, with a workforce of just shy of 55 people. About the role This is a rapidly growing and in demand area, so you will have plenty of opportunity to add your personality, skill set and professional experience to our projects. Most of your time will be spent either delivering the solution for a key project or involved in a small portfolio of in-flight projects that are at different delivery stages. This could be in discovery (requirements gathering), in ‘build’, providing training or UAT support, or in post go live ‘warranty’ as we transfer over to our internal support team. We are looking for people who can use their consultancy expertise within the context of the ‘Microsoft stack’ (specifically Dynamics CE) and take the lead on projects from a requirement gathering, requirements definition, solution design/architecture and deployment perspective as well as managing commercial and client expectations/constraints in partnership with an assigned project manager. Your responsibilities • Design and develop appropriate, secure and scalable solutions based on Microsoft and smartimpact defined best practices., • Create, manage and own the product backlog (requirements) via Azure Dev Ops (ADO) from smartimpact perspective., • Create high quality solution design documentation (high level design documents and or functional specifications)., • Lead workshops / playback meetings to clearly explain our recommended technical solution to clients., • Complete customisation / development of product solutions; utilising a low code/no code approach where appropriate., • Take the lead and at times ‘sole role’ for customisation/configuration., • Work with Developer resource and take a hybrid approach, if possible, for any custom development involving plugin / third party products., • Provide a level of Quality Assurance on every assigned project, including system / unit testing., • Contribute to project risk/issue mitigation with the project team., • Support clients through deployment to go live, and complete handover documents as required. Requirements • Experience configuring Microsoft Dynamics CE and have exposure to previous versions / upgrades process., • Exposure to PowerApps, Flows, Canvas Apps, Power BI and Azure., • Knowledge of Microsoft Azure / Dev Ops in the context of project delivery., • The ability to communicate with, influence and manage client expectations., • Experience of requirements gathering and business process mapping., • An ability to create and maintain high quality functional specification documents., • Have a proven track record of successful implementation of technological solutions. What we offer • Continuous learning: You will develop the mindset and skills to navigate whatever comes next., • Support and leadership via our SMT team., • Exposure to great clients, bespoke products and latest technology., • An open and collaborative friendly working environment with knowledge sharing aa the centre., • Remote working with ad hoc office visits for team meetings and socials., • Diverse and inclusive culture: You will be respected for who you are and empowered to use your voice to help others and our clients.

Job Title: General Manager – Luxury Fragrance Brand (UK & Ireland) Location: UK (with travel across UK & Ireland) Reporting To: Global CEO / Regional Director Employment Type: Full-time, Permanent, Part-time also possible, free lancer or corporate. About the Brand We represent a prestigious niche luxury fragrance house, renowned for exquisite fine fragrances and unparalleled craftsmanship. Thebrand embodies elegance, exclusivity, and innovation, catering to discerning clients in the UK and Ireland. As we continue to expand our presence in luwury department stores and niche retailers, we seek a dynamic and visionary General Manager to lead our operations, drive growth, and elevate our brand’s reputation in the market. Job Summary The General Manager will oversee all commercial, operational, and strategic aspects of the brand’s business in the UK and Ireland. This role requires a hands-on leader with a deep understanding of the luxury fragrance market, a strong professional network, and the ability to thrive in a fast-paced, multi-faceted environment. The ideal candidate will be responsible for P&L management, retail and wholesale development, team leadership, and brand representation, ensuring sustainable growth and heightened brand awareness. Key Responsibilities • Business & Financial Leadership P&L Ownership: Full accountability for the profit and loss of the UK & Ireland business, including revenue growth, cost control, and margin optimization. Strategic Planning: Develop and execute annual business plans, forecasts, and budgets aligned with global brand objectives. Performance Analysis: Monitor KPIs, sales trends, and market insights to drive data-informed decision-making. • Retail & Wholesale Development Channel Strategy: Lead the expansion and management of specialty department stores and niche retailers, identifying new opportunities and strengthening existing partnerships. Account Management: Build and maintain relationships with key retailers, negotiatiing terms, and ensuring brand visibility and sell-through. Visual Merchandising & Brand Experience: Ensure consistent, high-standard brand presentation across all touchpoints, including in-store displays, training, and customer engagement. • Team Leadership & Development Staff Management: Lead, mentor, and develop a high-performing team, including sales, retail, and operational staff. Recruitment & Training: Hire top talent and provide ongoing training to ensure alignment with brand values and sales excellence. Cross-Functional Collaboration: Work closely with marketing, supply chain, and global teams to ensure seamless operations and brand consistency. • Brand Representation & Growth Market & Competitor Insights: Stay ahead of industry trends, competitor activity, and consumer preferences to position the brand as a market leader. Brand Ambassadorship: Represent the brand at industry events, trade shows, and high-profile engagements, fostering relationships with media, influencers, and VIP clients. Awareness & Marketing: Collaborate with marketing teams to develop and execute brand-building initiatives, including PR, digital campaigns, and experiential activations. • Operational Excellence Supply Chain & Logistics: Oversee inventory management, distribution, and logistics to ensure product availability and operational efficiency. Compliance & Risk Management: Ensure adherence to local regulations, brand guidelines, and best practices. Qualifications & Experience • Essential Proven Experience: Minimum 8+ years in a senior leadership role within the luxury beauty, fragrance, or fashion industry, with a focus on UK & Ireland markets. Market Knowledge: Deep understanding of the fine fragrance and niche retail landscape, including key players, trends, and consumer behavior. Commercial Acumen: Strong track record in P&L management, retail/wholesale development, and business growth. Network & Relationships: Established professional network within luxury retail, department stores, and niche fragrance retailers. Leadership Skills: Exceptional ability to manage, inspire, and develop teams in a fast-paced environment. Hands-On Approach: Willingness to roll up sleeves, multitask, and adapt to evolving priorities. • Desirable Experience working with international luxury brands or niche fragrance houses. Existing relationships with Harrods, Selfridges, Liberty, Brown Thomas, or similar high-end retailers. Strong negotiation, presentation, and stakeholder management skills. Passion for fragrance, luxury goods, and brand storytelling. • Personal Attributes Strategic Thinker: Ability to balance big-picture vision with operational execution. Results-Driven: Focused on achieving and exceeding targets. Resilient & Adaptable: Thrives under pressure and embraces change. Collaborative: Builds strong internal and external relationships. Brand Champion: Embodies the brand’s values and acts as its most compelling advocate. What We Offer Competitive salary and performance-based bonuses. Opportunity to shape the future of a leading luxury fragrance brand in the UK & Ireland. Exposure to a global network and high-profile industry events. A dynamic, creative, and supportive work environment. How to Apply If you are a visionary leader with a passion for luxury fragrance and the drive to elevate our brand, we invite you to apply. Please submit your CV and a cover letter outlining your relevant experience and why you are the ideal candidate for this role.

Reports to: Director of Customer Marketing About Us The Independent is an online news publisher that was established in 1986 as a national newspaper independent of party-political affiliations or proprietorial influence. In 2016, The Independent became a fully digital publisher, moving away from print in pursuit of sustainability, and to safeguard its values and journalism for the future. The Independent has always thrived through innovation and change. It was the first British newspaper to add a Saturday magazine; the first to give photography the same prestige as news copy; the first to challenge the Westminster lobby system of closed briefings; the first broadsheet to move to the more compact ‘tabloid’ format; the first to launch a concise quality compact paper; and the first – and only – major newspaper to pull off a successful transformation to fully digital publishing. Through The Independent, Independent TV, eCommerce, indy100, subscriptions and other ‘reader revenues’, The Independent plans to continue the work of many decades, bringing much-needed independent journalism to over 100 million unique global visitors a month, make its voice ever louder and more insistent the world over. We have an international editorial team with our main offices in London and New York. In 2024 The Independent’s portfolio of brands increased through a new licencing partnership with BuzzFeed Inc. to operate the BuzzFeed brands in the UK - BuzzFeed UK, Tasty, Seasoned and HuffPost UK. The additional brands echo the existing business ethos and allow for increased audiences and a further strategic diversification of revenue streams. Job Purpose As the Head of Customer Retention, you will lead the strategy to maximise subscriber/member engagement, reduce churn and increase customer lifetime value. You will develop data-driven retention initiatives, audience centric customer lifecycle programmes which highlight the full range and value of our product offering, optimise the paying customer journey and enhance personalised experiences to ensure long-term loyalty and advocacy. Collaborating with editorial, brand marketing, product, audience, ecom, studios and commercial teams, you will drive sustainable growth while reinforcing the value of our journalism. You will be responsible for: • Developing and implementing a customer retention strategy to reduce churn and increase engagement, • Analysing paying customer behaviour and churn drivers using insights to refine retention tactics and improve customer experience, • Optimising the paying customer lifecycle, from onboarding and engagement to renewal and win-back campaigns, • Leading CRM and marketing automation efforts using segmentation and personalisation to enhance retention, • Collaborating with product and UX teams to improve the paying customer experience, • Designing loyalty and rewards programmes that deepen reader relationships and reinforce brand value, • Testing and scaling retention strategies leveraging A/B testing, predictive analytics and behavioural insights, • Working cross-functionally with editorial, audience and content teams to align retention messaging with audience interests, • Owning retention KPIs, tracking performance and continuously refining tactics to improve renewal rates, • Managing a high-performing retention team fostering data-driven and customer-first culture. Customer Marketing The purpose of this team is to attract, engage and retain readers whilst driving customer revenue, increasing ad revenue and enhancing brand loyalty. They do this through the effective communication of the value of our brands content and products to individual consumers and convert casual readers into loyal customers by developing personalised customer experiences at scale which build deeper, longer lasting relationships in turn driving revenue for our business. They collaborate holistically across the business to identify new initiatives that drive data collection which feed the insight loop, develop and amplify products and services which enhance our strategic growth pillars. Their goal is to shape the future of customer engagement, leveraging data, creativity and innovation to build meaningful relationships with millions of readers worldwide. Diversity, Equity and Inclusion As a growing and global brand, we must have a workforce that’s more representative of our readers, viewers, clients and partners, and a workplace that creates a sense of belonging for everyone. We are committed to hiring and developing a diverse workforce regardless of background, and we support our people to thrive in their careers here. The Independent is an equal opportunities employer. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly. About You A strategic Head of Customer Retention able to develop and execute strategies that maximise audience loyalty, increase customer lifetime value and drive engagement among both known and paying readers. • Experienced retention, engagement and loyalty marketer with a background in digital publishing, • Track record of designing and optimising successful retention strategies which increase customer lifetime value and reduce churn, • A keen interest in the MarTech space and using data and technology to deliver personalised experiences at scale, • Excellent communication skills, including with C-level stakeholders (both internal and external)., • Self-motivated, highly organised and able to work to demanding deadlines., • Evidenced experience in building strong, lasting relationships with platform providers, marketing agencies and key internal stakeholders., • Known as a trusted expert, always acting in the interest of the business., • Able to work autonomously while making informed decisions in consultation with key stakeholders., • Proactive and intelligent approach to problem-solving in a fast-paced environment., • A brand advocate, championing all of the Independent and BuzzFeed brands in the wider marketplace., • Knowledge of global digital news consumption, business models, and competitor landscapes., • A willingness to continuously improve, being adaptable and agile to align working methods with the needs of the business., • Clear eye for detail, with strong time management, administration, and organisational skills., • Efficient in meeting deadlines while maintaining high-quality execution Key Responsibilities and Accountabilities - what is delivered • Deliver against your monthly and quarterly revenue targets agreed with your line manager., • Deliver key projects on time and to budget, • Develop and implement engagement strategies for known and paying readers to increase loyalty, • Design and execute churn reduction initiatives to maintain and grow the subscriber/member base, • Lead the CRM strategy to ensure targeted, personalised communications that foster engagement, • Oversee the production and strategy of newsletters, ensuring they drive engagement and retention, • Optimise member, subscriber and supporter journeys, including marketing touchpoints and benefit utilisation, • Develop strategies to prevent and respond to payment failures, minimising subscriber/member loss, • Collaborate with data, product and editorial teams to enhance user experiences based on insights, • Track key metrics related to retention, churn and engagement, presenting insights to senior stakeholders, • Manage and develop a high-performing retention team fostering best practices, • Advocate of department vision and strategy, raising the bar in data services delivered to internal stakeholders, • Provide timely, accurate information to C-Suite colleagues as and when required, • Identify skills gaps within the team and look to develop these in-line with headcount budget, • Marketing owner of the relationship with the CRM technology provider (currently Braze) including of volume forecasting and associated costs Skills and Experience • Proven experience in customer retention, engagement and lifecycle marketing, preferably within digital media or subscription services, • Proven track record of developing CRM strategies, marketing automation, churn reduction and customer segmentation, • Experience managing newsletters and optimising content for engagement, • Strong understanding of churn analytics, predictive modelling and retention marketing strategies, • Proven track record in turning data into actionable insights, • Proven ability to develop personalised, data-driven engagement campaigns, • Excellent stakeholder management and communication skills, • Proficiency in marketing automation, audience segmentation, CRM tools (e.g Braze), on-site journey tools (e.g Piano) and performance analytics (Google Analytics, Adobe Analytics), • Experience in people management and leadership, • Drive and determination to deliver against business goals, • A test-and-learn mindset, with experience in A/B testing and customer journey optimisation, • Experience and interest in emerging technologies such as AI and how these can be leveraged within our business to deliver efficiency, profitability and growth, • A deep understanding of global digital media consumption trends and marketing best practices with a keen interest in news and current affairs., • Working in close partnership with other internal teams to optimise the customer experience and achieve desired outcomes: editorial, commercial, video, finance, product, audience., • Familiarity with The Independent and BuzzFeed brands, websites and products on and off-platform is an advantage Our Values – you will deliver across all our values. Inclusive: We champion diversity in our teams and in our reporting. Working as a team, we put transparency and effective communication at the heart of everything we do. Innovative: From the very beginning, The Independent has been breaking the mould. We take risks and are always looking to try new ideas in pursuit of excellence. Independent: Nobody tells us what to think; we make up our own minds and aren’t afraid to do things differently. Like our readers, we value honesty and integrity above outside influences.

About Us : At RLS we develop products that save lives. As pioneers in the cycling industry, we are on a mission to redefine what is possible in head protection. We go home every day knowing our products make the world a safer place. Our state-of-the-art London facility includes advanced high-speed impact testing, a full prototyping suite, wet lab capabilities, and automated production lines and our team buzzes with creativity and innovation. RLS is an ingredient brand: we supply our patented safety technology to helmet manufacturers around the world, which means our production must run to the highest standards every single day. We are looking for a Production Technician to operate, maintain, and improve the machines and processes that produce our liners and to help us scale to 1M units without ever compromising on quality, safety, or traceability. Job Description The Production Technician sits on the front line of how we make our product every day. You will operate the machines that produce RLS liners and keep them running through hands-on maintenance and setup. And if you also bring CAD, 3D printing, or CNC skills, you will work side by side with our Manufacturing Engineer to design, prototype, and improve the tooling, jigs, and fixtures that make production better. This is also a role where curiosity and ambition matter: if you’re interested in building those skills, we will actively support you in learning and growing. This is a hands-on technical role with a strong improvement component for someone who genuinely enjoys both running a machine well and figuring out how to make it run better. Our processes and equipment are still maturing as we scale, and for the right person that is the whole point: a real opportunity to leave your mark on how a mission-driven safety-technology company makes its product. This role reports directly to the Production Manager and is based on site at our London facility. Key Responsibilities Machine Operation & Production Output • Operate and set up all RLS production stations to standard: load materials, configure and verify parameters, and confirm readiness before each run., • Monitor cycle quality throughout the shift, intervene quickly when something drifts, and hit daily output targets without compromising quality, safety, or traceability. Machine Maintenance & First-Line Repair • Carry out scheduled preventive maintenance and resolve common first-line faults (alignment, calibration, sensors, basic mechanical and pneumatic issues)., • Escalate complex faults with a clear description of symptoms, steps already taken, and current machine state keeping accurate maintenance and calibration logs throughout. Quality, Traceability & MES Data • Carry out in-line quality checks at the frequency and standard defined by the Production Manager., • Record production, batch, and cycle data in the MES with full accuracy, opening and closing work orders cleanly so nothing leaves the line without complete digital records., • Flag non-conformances immediately, contain affected material, and support quality investigations with honest, first-hand information. Floor Discipline & Teamwork • Work safely by instinct: correct PPE, machine guarding, lock-out/tag-out, and honest near-miss reporting., • Keep materials kitted, staged, and stations clean and organised before and during each shift., • Take part in the daily stand-up and weekly production review, and provide clean, complete handovers between shifts. Manufacturing Engineer Support (a real plus) • Partner with the Manufacturing Engineer to design, prototype, and deploy tooling, jigs, fixtures, and small mechanical improvements on the floor., • Use CAD (Fusion 360, SolidWorks, or equivalent) to turn sketches and shop-floor observations into physical parts., • Run our in-house 3D printers (FDM/SLA) and 3-axis CNC to produce prototypes, production aids, and replacement parts iterating until they work on the line. Key Attributes Essential • Around 2 years of hands-on experience operating, setting up, and maintaining production machinery, ideally in a regulated or safety-critical industry. Strong graduates and apprenticeship leavers with real workshop experience are also welcome., • Comfortable with mechanical, electrical, and pneumatic systems at first-line maintenance level, with sound judgement on when to escalate., • Methodical and detail-oriented: clean machine setup, accurate records, disciplined standard work., • Safety-conscious by instinct, not by reminder. Reliable, punctual, and team oriented., • Genuine curiosity about how things work and a bias toward action over endless discussion., • Right to work in the UK. Strongly preferred (this is where you stand out) • CAD skills (Fusion 360, SolidWorks, or equivalent) to design functional parts, jigs, and fixtures from real-world requirements., • Practical 3D printing experience (FDM, ideally SLA)., • 3-axis CNC machining, including setup, tooling selection, and CAM workflow., • Technical qualification in mechanical engineering, manufacturing, or mechatronics though a demonstrable track record Benefits • Significant option package in a high-value-potential, growing technology company., • 25 days of holiday in addition to UK national holidays., • Private healthcare., • A hands-on role in a mission-driven business where the product you help make quite literally saves lives. How to Apply Send your CV and a short cover letter , telling us what good machine operation and good engineering craft look like to you to cristian@releaselayer.com.

Product Manager (Biometrics) About iProov iProov provides science-based biometric solutions that enable the world’s most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, GovTech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance. This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to: Head of Product (Biometrics) Location: (WeWork Waterloo) London, UK - Hybrid (1-2 times per week in office) Comp: Negotiable (Base) + Company Performance Bonus (10%) + Share Options (EMI) + iProov Benefits IProov is looking for a Product Manager to join our growing Product & Innovation team to work on our core Biometric product. How you can make an impact In a team of Product Managers working on our Biometric Product, you will work closely with our Engineer and Machine Learning functions owning the Product Experience. You will play an integral part in streamlining our efforts understanding customer pain points and turning them into usable, lovable solutions. This is a role that involves a large amount of autonomy and ambiguity. In a typical week, you can expect to work closely with our customers to draw requirements from both a technical and security perspective, whiteboard R&D options with various teams of Software and Machine Learning Engineers, productionize and commercialize new features where you see fit, and champion the next generation of usable and inclusive biometric products. What we would like to see from you • Experience in Product Management in a B2B environment, • Experience in User-centric Design, Mobile Applications, and Machine Learning disciplines are assets, • Experience in identifying and implementing data-backed changes, • Experience in conducting customer/user interviews, • Ability to effectively communicate with various stakeholders, • Exposure to operating within a scale up environment, • A drive to make an impact Benefits • 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service), • Growth Shares allocated after passing probation (6 months of service), • Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme, • Nursery Sacrifice Scheme, • Work Overseas Perk - Work globally for up to 2 weeks, • Life Assurance, • SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family, • Benefit from personalized 1:1 career coaching with our in-house Occupational Psychologist, • Award winning L&D platform with personal allocated training budgets, • Enhanced paid family leave, • Pension - 5% employee, 3% employer, • Flexible hybrid working environment, • Free Barista Coffee/Tea, biscuits with fruit in the WeWork office, • Free access to WeWork discounts and free online well-being sessions, • Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: • Private Health cover including Dental, Optical, and Audiology, • 50% off monthly gym memberships, • Apple watches significantly discounted based member vitality status, • Half price trainers with Runners Need, • Weekly rewards – Free coffee with Café Nero, • Monthly rewards – Free Cinema ticket, • Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status, • Amazon prime free months based on activity, • Up to 25% cashback at Waitrose when buying healthy foods, • 75% off stays at Champneys Health Spas, • Allen Carr’s £299 no smoking programme for free, • Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace, • Discounts on Weight Watchers, • 50%-80% off Comprehensive Private Health screenings Our Culture & Recruitment Process At iProov, we're incredibly proud of the culture we've carefully curated. Our culture enables diverse thought, curiosity and innovation. Our team strives to do everything to the highest standard possible to achieve the remarkable. To do that we need different perspectives, experiences and ideas alongside an environment where these are welcomed - we want everyone to feel confident in bringing their full capabilities to work. We firmly believe psychological safety is key to building and nurturing great teams. We’re a small and dynamic company, that means having the right skills is important, and we know that our best work emerges when people feel secure, welcomed and respected. As an equal opportunities employer, we encourage applications from people of all backgrounds. We’re committed to building a workforce that is representative of the people we serve. We will not put someone at a disadvantage or treat them less favourably because of race, color, national origin, ancestry, age, disability, creed, religion or belief, sex, sexual orientation, gender reassignment, marriage or civil partnership, or pregnancy and maternity. Our goal is to find people who are passionate about creating a safer, more secure world. Our recruitment process is designed to be fair and transparent, focusing solely on your qualifications, competence, and suitability for the role. We review all applications carefully and will be in touch with shortlisted candidates regarding the next steps in our interview process. If you need an adjustment for a disability or any other reason during the hiring process, please send a request to careers@iproov.com

Job Title: Strategy & Operations Manager Location: London Duration: Contract until September 2027 Salary: £107,993 per year Role Overview As a Functional Strategy Generalist, you will play a pivotal role in structuring core business problems, owning deep-dive research, and delivering the analytical insights needed to drive complex, high-impact strategic initiatives. You will serve as a subject-matter specialist on our Product Area (PA) and functional goals, maintaining a comprehensive understanding of how our business unit fits into the broader company ecosystem, operating plans, and OKRs. This role requires a blend of rigorous data analysis, cross-functional project management, and persuasive communication. You will regularly interface with senior stakeholders to communicate recommendations, build consensus, and mobilize teams toward successful execution. Key Responsibilities Strategic Analysis & Problem Solving • Structure Complex Problems: Proactively identify and structure defined (and sometimes ambiguous) business and technical issues for the leadership team., • Data-Driven Insights: Gather and analyze large volumes of information quickly to develop compelling, evidence-based business recommendations and business case justifications., • Future of Work Innovation: Synthesize market trends to design business and technology strategies in tandem. Translate insights into action by shortening strategic planning cycles, transforming digital/agile development, and leveraging ecosystem partners. Operations & Program Management • End-to-End Initiative Management: Lead key initiatives from inception to completion, driving team-wide alignment and increasing operational velocity., • Business Operations Leadership: Establish and drive core operational processes, including OKR tracking, Quarterly Business Reviews (QBRs), annual planning, budgeting, and expense management., • Workflow Optimization: Manage targeting and measurement workflows, driving strategic analysis to optimize business performance and ensure best-in-class execution. Stakeholder Influence & Communications • Cross-Functional Collaboration: Partner closely with functional leaders, product managers, and product area leadership to operationalize strategy and ensure timely project delivery., • Executive Communications: Support executives in defining overall communication strategies across functions and regions, including planning internal events and aligning internal messaging., • Consensus Building: Act as a trusted advisor to influence decisions, manage stakeholder workflows, and build consensus across diverse teams. Role Qualifications Core Proficiencies & Skills • Business & Data Analysis: Advanced ability to analyse complex data sets, extract actionable business insights, and conduct systems analysis., • Project & Change Management: Proven track record of managing multi-stakeholder projects and guiding organizations through operational change., • Stakeholder Influence & Negotiation: Exceptional relationship management skills with the ability to ask effective, probing questions, align leadership, and negotiate outcomes., • Strategic Frameworks: Deep familiarity with business planning tools, specifically Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs). Preferred Experience • Demonstrated experience working within a matrixed corporate environment, specifically supporting Product Areas or large functional business units., • Strong business acumen with the ability to quickly master the goals, directions, and priorities of a specific business area.

About Ultimate Sevens: Ultimate Sevens is the new, elite global men’s and women’s Rugby Sevens championship and academy product (backed by BIA Sports Group - the team behind Sunderland AFC and World Supercross Championship) that is set to transform Rugby Sevens for the modern fan and digital-first generation. Launching across Europe late summer 2026, Ultimate Sevens builds on global growth, the rise of women’s sport, and the Olympic spotlight where innovation, inclusion, gamification, and modernised rules are at its core. Ultimate Sevens places both the players and fans at the centre of the action delivering an electrifying competition, creating new opportunities and enhancing the future of the sport worldwide. Position Summary: The Fan, Community & Culture Manager is responsible for developing and delivering strategies that drive fan growth, community (e.g. sports clubs) connections through to conversion (ticket sales) and culture, brand and audience development. The role leads fan engagement initiatives, community programs, and culturally relevant marketing campaigns that drive audience and brand growth through to individual and group ticket transactions. Working closely with internal teams, partners, players, creators, and community stakeholders, the manager creates authentic experiences and activations that enhance the fan journey, broaden audience reach, ensure the brand is relevant and inclusive and maximises revenue and sales. The role also uses audience insights, market trends, and performance data to measure impact and continuously optimise engagement strategies. Key Responsibilities: The position will focus on the key areas below but also allows flexibility to respond to business requirements: Fan Engagement & Growth • Develop and execute fan engagement strategies that increase awareness, consideration purchasing and advocacy., • Identify opportunities to grow existing fan bases and attract new audiences/fans across a set of segments and markets, • Create campaigns that deepen emotional connections between fans and Ultimate Sevens brands, players and clubs/teams team, • Monitor fan sentiment and behavior to inform marketing strategies and improve fan experiences., • Collaborate with digital, content, and social media teams to drive engagement across all touchpoints. Community Marketing & Sales • Design and implement community-focused marketing initiatives that strengthen local and regional connections that in-turn drives conversion, • Build strong relationships and group sales with local and regional community organizations, rugby clubs, professional and grassroots sports programs, schools and universities, plus online/social forums and groups, • Manage and see through these opportunities and partnerships, activating plans to maximize brand impact and revenue/sales., • Measure and report on community engagement outcomes and return on investment., • Support Ultimate Sevens Academy growth and community engagement initiative and delivery Culture & Audience Development • Be at the centre of popular culture, identify trends, emerging opportunities, and consumer insights relevant to sport, entertainment, lifestyle, music, fashion, art., • Develop culturally relevant campaigns in line with the brand that resonate authentically with our target audiences., • Integrate with wider social and influencer program to optimize cultural partners and deepen engagement. Additional Areas of Support The role will also likely support across: • Campaign marketing, • Event and Experiences, • Digital, Brand & Commercial Partnerships, • Ticket and Retail Marketing, • Agency Management and Coordination, • PR and Communications, • Data, Insights & Reporting Required Skills & Experience • A minimum of 5 years working in a fan engagement, partnerships and live event marketing roles across sports, entertainment or lifestyle, • Proven experience running integrated fan growth and ticket marketing campaigns, • Track record of launching data-led community marketing initiatives, building strong connections and partnerships and seeing sales growth, • Expertise in digital and social media platforms and performance marketing., • At heart of building brands that are culturally relevant and shifting perceptions, identity new storytelling opportunities, • Experience working with agencies, influencers, talent and partners to drive success, • Strong commercial acumen and ability to integrate marketing strategy with revenue goals, • Experience in sports ticketing Personal Attributes • Collaborative team player, • Proactive and solutions focused, • Highly organised with strong attention to detail, • Creative thinker with a passion for sport, entertainment and fan engagement, • Positive attitude with a willingness to get stuck in and make things happen, • Comfortable working across multiple projects at once, • Spanish and French languages a bonus This is an exciting opportunity to be part of a new global sports Championship at launch stage, and play a key role in building a sports brand, fanbase and live event experience from the ground up. Please send your CV and LinkedIn profile to: careers@ultimatesevens.com This role is a c.4 month FTC for starting in June

*Hybrid Working: 3 days in the London Office About the Company This organisation is focused on supporting students as they transition into the workplace by providing innovative digital tools, content, and resources. Their mission centres on helping individuals explore career options, build confidence, and develop the skills needed to succeed. They work closely with employers, educational institutions, and industry partners to create meaningful connections between students and career opportunities, ensuring the right fit for both candidates and organisations. About the Product & Team The business offers a specialised SaaS platform designed to support early careers recruitment at scale. The system brings together multiple functions, including applicant tracking, candidate engagement, assessment management, and pre-hire development tools. Built with high-volume recruitment in mind, the platform is used by leading graduate and early talent teams across multiple regions. Its flexible configuration allows organisations to tailor workflows while delivering a seamless and engaging candidate experience. The Customer Success function operates across multiple UK locations and plays a key role in supporting global clients. The team is responsible for implementation, ongoing optimisation, and ensuring customers gain maximum value from the platform. The Role As a Customer Success Manager, you will take ownership of onboarding new clients and supporting platform relaunches. This includes configuring the system to meet specific client needs, guiding implementation, and delivering training to ensure successful adoption. You will act as a trusted partner to clients, combining technical expertise with strong relationship management to help them achieve their recruitment goals. A key focus of the role is delivering a high-quality customer experience and driving satisfaction. You will also contribute to business growth by supporting pre-sales activity and product demonstrations where required. Key Responsibilities • Build a deep understanding of the platform and its capabilities to advise clients effectively, • Configure and customise the system in line with client requirements, • Lead onboarding and relaunch projects from planning through to delivery, • Maintain clear and consistent communication with stakeholders throughout projects, • Develop strong, long-term client relationships, • Identify opportunities to improve platform usage and recommend enhancements, • Document and investigate technical issues, working closely with product and engineering teams to resolve them, • Support internal teams with more complex technical queries when needed, • Deliver training sessions and create user-friendly documentation and resources, • Showcase platform functionality through demos and presentations for both existing and prospective clients, • Contribute insights and feedback to help shape future product development Success Measures • High levels of customer satisfaction and engagement, • Smooth and efficient onboarding and implementation processes, • Strong adoption of platform features across client accounts, • Effective collaboration across internal and external stakeholders, • Clear documentation and resolution of technical issues About You • Strong communication and relationship-building skills, • Highly organised with the ability to manage multiple priorities, • Technically confident and quick to learn new systems, • Solutions-focused, with the ability to investigate and resolve challenges independently, • Comfortable explaining complex concepts in a clear and simple way, • Professional, adaptable, and proactive in approach Experience & Skills • Degree in a relevant field or equivalent practical experience within a SaaS, technical, or recruitment environment, • Experience working with software implementations or onboarding processes is advantageous, • Familiarity with early careers or high-volume recruitment is a plus, • Experience documenting processes or technical requirements is beneficial Additional Information • Full-time, permanent position (Monday to Friday), • Standard probation period applies, • Employment is subject to background screening in line with company policies If you would like to find out more - please apply now!

DTC -Ecommerce Coordinator (EU) Industry: Designer Toys and Collectible Pieces Location: Canary Wharf, London Job Type: Full-time, Permanent About POP MART POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross-border e-commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world. POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property-themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property-themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high-potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories. For more information, please visit www.popmart.com and our LinkedIn Career page. What to Expect POP MART is a fast-paced company with a young and multicultural team where you can expect to: • Contribute to a fast-growing European business that combines retail, art, and creative storytelling, • Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences, • Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas Benefits POP MART offers our employees: • Monthly appreciation gifts featuring our latest POP MART designs, • A structured bonus scheme linked to both company and individual performance, • 25 days of annual leave, in addition to bank holidays, • 4x life insurance, together with group medical and travel insurance, • A confidential Employee Assistance Programme, alongside access to a discount platform for selected online retailers, • Training and development programmes, together with regular team events that encourage learning, collaboration, and celebration The Role and Candidate We are seeking an DTC -Ecommerce Coordinator (EU) to support the day-to-day trading and optimisation of POP MART's European direct-to-consumer eCommerce business. Reporting to the Ecommerce & Digital Manager, this role sits at the heart of our EU eCommerce operation and will work closely with cross-functional teams including Merchandising, Supply Chain, Marketing, Customer Service, Product, and Technology. This is a hands-on, high-visibility role for someone who enjoys working across trading, content, analytics, and customer experience. You will help ensure our websites deliver best-in-class customer journeys, support successful product launches, and contribute to the continued growth of POP MART's online presence across Europe. The successful candidate will be highly organised, detail-oriented, commercially minded, and passionate about creating exceptional digital experiences within a fast-paced, product-led environment. Responsibilities Site Trading & Merchandising • Execute weekly product launches across EU eCommerce sites, including product page setup, homepage updates, campaign assets, and content publishing, • Conduct regular site audits and quality assurance checks to identify and resolve customer-facing issues, • Coordinate creative asset delivery with internal and global teams to ensure timely campaign execution, • Support localisation initiatives across key European markets including Germany, France, Italy, Spain, and future expansion markets, • Maintain accurate and consistent product information, content, and merchandising across all regional websites Site Optimisation & Customer Experience • Identify customer journey friction points and contribute to ongoing website optimisation initiatives, • Support A/B testing and conversion rate optimisation (CRO) activities, • Collaborate with Product and Technology teams on new feature releases, platform enhancements, and user experience improvements, • Monitor competitor activity and industry best practices to identify opportunities for continuous improvement Cross-Functional Collaboration • Work closely with Merchandising teams to identify inventory risks and support launch planning, • Coordinate with Supply Chain teams to ensure fulfilment readiness during launches, promotions, and peak trading periods, • Provide Marketing teams with accurate product and campaign information for all customer-facing channels, • Partner with Customer Service teams to resolve operational issues and escalate recurring customer concerns appropriately CRM & Customer Engagement • Support the execution of email marketing and push notification campaigns aligned to the trading calendar, • Assist with audience segmentation, campaign scheduling, content QA, and GDPR-compliant consent management, • Monitor campaign performance and contribute insights for optimisation and future planning Data & Reporting • Monitor key eCommerce performance metrics using GA4 and internal reporting tools, • Produce weekly and monthly performance reports covering sales, traffic, conversion, and customer behaviour, • Identify trends, risks, and opportunities through data analysis and provide actionable recommendations, • Support ad hoc reporting and business analysis projects as required SEO, Content & Localisation • Coordinate localisation of product descriptions, website content, metadata, and user interface text across European markets, • Conduct quality assurance reviews to ensure content accuracy, consistency, and brand alignment, • Support SEO and Answer Engine Optimisation (AEO) initiatives to improve organic visibility and discoverability Required Qualifications • Bachelor's degree in Marketing, Business, eCommerce, Digital Commerce, Retail Management, or a related discipline, • 1–3 years of experience in eCommerce, digital trading, online merchandising, digital marketing, or a related field, • Experience using Google Analytics 4 (GA4) or similar web analytics platforms, • Strong analytical skills with the ability to interpret data and translate insights into actions, • Excellent attention to detail and commitment to maintaining high standards of accuracy, • Strong organisational and project management skills with the ability to manage multiple priorities simultaneously, • Effective communication and stakeholder management skills, • Proactive, collaborative, and solution-oriented approach to problem-solving Desirable but Not Essential • Experience working with CRM platforms such as Klaviyo or similar email marketing tools, • Exposure to A/B testing, conversion rate optimisation (CRO), or customer experience initiatives, • Experience using reporting tools such as Power BI, Looker Studio, or Tableau, • Knowledge of content localisation and multi-market eCommerce operations, • Experience within retail, consumer products, collectibles, lifestyle, fashion, or entertainment industries, • Passion for designer toys, collectibles, creator culture, gaming, or pop culture brands, • Additional European language skills would be advantageous Apply If you are excited to be part of POP MART's journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.

Project Controls Manager Soben is an award-winning construction consultancy with bold ambitions and a clear trajectory for growth. Since launching in 2011, we’ve built a reputation for technical excellence, client focus, and delivery certainty. Now, we’re entering a transformative new chapter. In March 2025, Soben became part of Accenture’s Infrastructure and Capital Projects practice, within its Industry X division. This strategic acquisition combines our deep expertise in cost and commercial management with Accenture’s global scale and digital innovation. For our team, this unlocks a wealth of opportunity: 🌐 Access to world-class resources and technology, enhancing how we deliver capital projects 🏗️ Involvement in high-profile programmes across sectors such as data centres, energy, and pharmaceuticals 📈 Career development at scale, with exposure to international clients and cutting-edge project environments 💡 A platform for innovation, as we continue to challenge traditional consultancy models and lead digital transformation About the opportunity We are looking for a Project Controls Manager to join our team. The successful candidate will provide leadership and coordinate all aspects of Project Controls including reporting, cost control, progress measurement, schedule development, and schedule control. In this role you will: • Responsible for developing and maintaining the baseline and monthly schedules, cost reports, portfolio reports, and customer reports (when applicable) for custom projects, • During Execution, produce weekly / monthly reports in line with the project reporting calendar, providing details on progress, actuals, forecast, and explanation of variances, • Motivated to support an industry-leading regional project planning team capable of managing internal/external customer projects including EPCs, within both the office and construction site environments, • Use planning IT systems and work processes to provide reliable and consistent reporting and analysis to ensure that we can meet the project, regional/global project portfolio, and business requirements, • Collaborate with the Product Line and Project Execution teams to develop and deliver competitive project schedules aligned to the execution scope and strategy during the bid phase through award and execution, promoting the growth of the client’s businesses while consistently delivering on project commitments in terms of cost and schedule, • Develop and maintain accurate progress & earned value measurement systems for engineering, procurement, manufacturing, construction, and commissioning to provide credible control throughout the project execution phase, • Help maintain and improve the capabilities of the regional team to support the business needs across the broad portfolio of offerings, • Provide close collaboration with and support across the other regional and global teams to ensure effective resource sharing, lessons learned, best practices, and the development of appropriate work processes and procedures across the global execution teams, • Lead a project controls team when assigned to a mega project, • Follows client’s established standard processes, procedures, and formats required for corporate reporting and deliverables, • Perform additional duties as assigned About you • Bachelor's degree or equivalent, • Minimum -10 years’ project planning experience, ideally with 2 years in Nuclear Decommissioning, • A recognised Degree in Quantity Surveying, Construction Management, or Engineering, • Sound knowledge, proven skills, and competencies in the application of project planning principles, methodologies, and tools, • Support all phases of project execution, particularly around schedule development, progress measurement/reporting, and earned value, within a large project-oriented EPC or Owner Organization, • Must have a track record of delivering accurate schedule information, reporting, and guidance to senior management, • Organised and detail-oriented About life at Soben We’re on a mission to rewrite the rules. We’re a diverse team of professionals who consider our work a vocation, not just a job. This sense of purpose and affinity for what we do is what fuels our ambition, driving us to keep learning and seeking new challenges. Inclusion is at the heart of our company’s culture. We’re proud of our unique personality, and we know that our diverse team brings a wealth of perspectives that enrich our work. Grow with us Our people are our greatest asset, so you’ll get ongoing training and personal development to help you flourish, building a long-term and successful career with us. We’re small but mighty – you’ll have opportunities to progress quickly and be trusted with responsibilities you could only dream of in a larger organization, including the chance to work on some of the industry's most exciting projects Our Leadership Principles Soben’s Leadership Principles are at the heart of our culture. They guide how we engage with each other and with our clients, and how we help our talented employees flourish in their careers. • We always deliver on our promises, no matter how small, • We are driven to solve our clients’ problems as if paying our rent or mortgage depends on it, • We have a bias for action. Actions make things happen, • We employ the best people who are ambitious, hardworking, humble, and open to feedback. We empower them to “proceed until apprehended”, • We have a business owner mentality to cost management, • We are open, honest, and direct in our communications, • We have a growth mindset, • We reinvest our profits to create a sustainable business for the long term About us Soben is an award-winning construction consultancy with bold ambitions and a clear trajectory for growth. Since launching in 2011, we’ve built a reputation for technical excellence, client focus, and delivery certainty. Now, we’re entering a transformative new chapter. If you’re ready to play a key role in delivering exceptional consultancy services across the EMEA region, and want to grow your career in a supportive, dynamic, and high-impact environment, we’d love to hear from you.

We need a digital product lead who knows both ends of app delivery to help us develop and improve our customer-facing B2B data and content apps/products, and help us visualise and dashboard internal data. Ideally you'll have worked in media or agency on customer or internal apps or digital products (such as data presentation, directories or similar products), and have a good understanding and interest in how to drive uptake and commercial success of anything customer-facing, and be able to get your hands dirty on data sources and working in SQL and Azure and PowerBI (or very similar, like Tableau); you might also have worked on web apps and/or be used to CMSs and UIs like Wordpress. Key details: • Pay: £40,000-£50,000pa DOE plus up to £10,000 bonus programme, • Full time – hybrid (generally 2-3 days in office / 2-3 days remote p/w), • We would consider a four-day week PT applicant, for pro rata salary Benefits include: • 25 days (pro rata) annual leave, plus a day off for your birthday, and Xmas Eve (on top of all statutory holidays applicable to % of full-time role), • Generous Westfield health cover for everyday healthcare, • Cycle to work scheme and commuter season ticket loan, • Commit a working day to charity each year on us, • Early finishes on a Friday, even earlier on payday, • Free fortnightly online yoga session, • Free access to our Mortlake office's micro-gym, • Eye tests funded, • Flu jabs funded Burlington Media Group needs a digital product lead to be responsible for the success of our digital products. We operate a range of digital products, from our customer-facing directory intelligence service Unicorn to our magazine content apps, but we want to do more both internally and externally – such as creating internal products to bring data sources together to help us understand who’s consuming our content, to building microsites and/or apps to deliver our market research data to audience groups. All this digital estate needs developing, managing and maintaining – and creating - by a dedicated digital expert who’s had experience in building and product-managing digital apps, and has a keen understanding of the technologies underlying digital content and data delivery to business audiences. You’ll be deeply involved in the commercial and technical sides of our Unicorn contact intelligence product. You’ll also be at the heart of the development of the digital content app for our flagship media brand, Briefing. You’ll be building dashboards to help us crunch market research data and ideating ways to take that data to audiences. You’ll advise the business on its implementation of digital products for its own use. You’ll be a key member of the team to think about how AI could be used judiciously in the business to deliver outstanding outcomes. You’ll be responsible for helping shape and delivering our digital product strategy, and be a significant stakeholder in Unicorn customer success, go-to-market planning and value proposition definition. Preferred business experience and skills • 2+ years’ digital product experience (eg app developer, product owner, product manager, junior product manager, data journalist or similar) within media, research or software, • Experience of data information products an advantage, • Legal / professional services sector experience an advantage but not essential, • Official/certified training in product management would be an advantage, verifiable in-role training also advantageous, • Experience of working with the full stack of digital technologies that make up data products and apps, from databases/lakes to presentation layers, • A commercially focused mindset Overview The digital product lead is a mix of technical capability and commercial thinking, because eveyr product you’ll work on will either be part of a paid-for service, or itself be the paid-for service, or be building data systems that help us drive revenue. You should be the kind of person who can balance the worlds of technical product development in a highly organised and time-bound manner, and of commercial outcomes with a keen eye on helping the business win and retain clients and deliver added value to paying subscribers. You will in be a team of one but you will not be alone, with access to internal dedicated assistance and outside technical/dev and DPO capabilities, and team growth in the plan as we bring in revenue. This means you'll need to get your hands dirty on the guts of the products and service BAU, as well as being able to think and act strategically. What do we need a digital product lead to do? Here’s a non-exhaustive list Strategic • Understand and communicate to others how the business’s digital products work and relate to each other and to the business’s data assets, • Form an understanding of how innovations and ideas in one area of product development might add value in others, • Form an understanding of how innovations and ideas in product development might add value in other areas of the business, and be alive to opportunities in digital product development coming from activities elsewhere in the business eg events, • Help the CEOs and the SLT to create strategies that leverage outward-facing digital products, and suggest and help design/build internal products that help us make data-led decisions Operational, across all customer-facing products and services • Carry out customer listening with existing clients and prospects to determine what they think of products/services, what would get them to renew/buy, and how to develop the products in line with customer needs, • Be the primary POC for ad hoc and regular contractors working on our customer-facing digital products and services, • Maintain a focus on legal and compliance issues relating to the products, • Work closely with the sales team on prospect targeting and pipeline, • Help the wider business understand what you are doing, how and why, and to communicate product development and commercial progress, • Record and report on business spend relating to products Unicorn - our PowerBI-based contact and company account directory • Hold operational (spend) financial responsibility for Unicorn, • Act as the expert in the room for the Unicorn product with the commercial team, and take part in sales calls and demos with prospects and help get them ‘over the line’ and capture renewals, • Own the Unicorn product roadmap, planning and delivering continuous product improvement, across:, • >> The data points the service should store; including creating the processes to source and build that data, • >> Back-end and front-end improvements, • >> Integration with other Burlington Media platforms, • Manage third parties such as our data verifying/cleansing partner, • Work with internal and external stakeholders on the ongoing development of go-to-market strategy, including creating/being involved in marketing materials and content creation Briefing - our flagship B2B content brand • Be the channel between the business and external solutions providers involved in developing and maintaining the Briefing content app, • Be a part of goal setting and roadmap development for the Briefing content app in line with business and editorial strategy, • Help the team/lead and guide creation of internal dashboards and datasets to understand usage of the app and content, • Ideate and design and even oversee design/build for future digital products that relate to, lie inside of or add value to Briefing content subscriptions Skills we think you will need • Agile working. You’ll need to be able to prioritise work, manage resources, deliver MVPs to scope and iterate based on customer insight. You’ll set and measure outcomes so we are clear on what ‘good’ looks like., • Experience of working within constraints. You can identify constraints, can communicate these to stakeholders and work within them. You will also know how to challenge the validity of constraints and be creative in problem-solving. You can ensure standards are being met while avoiding scope-creep., • Financial ownership. You will understand the need for commercial goals for the business unit and your part in achieving them. You will need to create mini business cases/explanations for spending and developlment. You should be able to prioritise spending based on return on investment., • User focus. You will need to be our user researcher and represent users internally, especially for Unicorn. You understand the difference between user needs and the desires of the user. You can champion user research to focus on all users. You can prioritise and define approaches to understand the user story, guiding others in doing so. You can offer recommendations on the best tools and methods to be used., • Life-cycle perspective. You should be able to manage product phases and recognise when to move from one stage of a product life cycle to another, making sure you bring the business with you., • Operational management. You should know how to design operational processes for the running and maintenance of products or services throughout their product life cycle. You can redesign operational processes, amend existing processes, and plan and put into operation the stages of a new product or service development. You can act as the escalation point for operational issues and can fix complex operational issues. You know how to overcome operational constraints to deliver a successful product or service., • Best practice awareness. You know the fundamentals of product management best practice and how to apply tools, terms and concepts in a variety of ways. You can be flexible, consider new ways of working and adapt to change. You are comfortable at introducing others to new concepts and strive to keep yourself abreast of the best ways of working., • Strategic ownership. You will need to know how to get buy-in from the business. You can work with scant information and explain it in abstract terms. You can develop a strategy for the product over time.

Product Manager • Salary Range: £65,000 - £75,000 + 10% Bonus, • Location: London, Hybrid (2 Days Per Week) About the Company Our client is entering an exciting new phase of international digital growth and is investing in a brand-new Product Manager position to take ownership of a high-potential US direct-to-consumer eCommerce channel in the pet industry. You'll join a collaborative product team, work directly with senior leadership, and play a key role in transforming a major growth engine. The Product Manager will own the roadmap, optimisation strategy, and commercial performance of the US website while helping shape the future of international eCommerce initiatives. They are looking to double their subscriptions and double there overal sales through the US website over the next 12 months. There is huge potential in this role. Role Highlights • Own and drive the US website roadmap from discovery through delivery, • Lead a major platform migration onto a unified global codebase, • Identify opportunities to improve conversion, retention and customer experience, • Partner with senior US stakeholders across marketing, brand and commercial teams, • Use data, insight and customer behaviour to prioritise growth initiatives, • If you love animals, you will love this role! You Will Need • Proven Product Management experience within eCommerce, retail or D2C environments, • Strong understanding of customer journeys, CRO and digital optimisation, • Experience managing multiple stakeholders, • Confidence working closely with engineering, design and commercial teams, • A hands-on approach with the ability to move initiatives forward independently, • International product experience, advantageous, • Shopify or similar platform experience, • No travel required Apply today to grow your career with a forward-thinking employer committed to equal opportunity. We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. Due to a high number of applicants, we are only able to respond to successful candidates.

Fifty5Blue is a global leader in media measurement and analytics, operating in more than 80 countries. We bring clarity to complexity. Our independent, hybrid cross-media audience measurement combines trusted audience panels with large-scale data to establish a single, coherent view across platforms and markets. This gives content owners, advertisers, agencies and platforms the clarity and confidence to develop content and plan advertising decisively. With deep expertise across global media systems, we design integrated, comparable measurement frameworks that support a more consistent and accountable media market. Job Title: Data Scientist Location: Hanger Lane, London Employment Type: Permanent Department: Product #LI-Hybrid #LI-EH1 • This is a full-time permanent position, based in our London office. We operate on a hybrid working arrangement and require a minimum of 2 days in the office. We welcome all applications from those with the legal right to live and work permanently in the UK, without requiring VISA sponsorship now or in the future. Overview: The key area of focus for the role is the development and improvement of mathematical and statistical models demonstrating different data sets both at panel level and at census level. These will include Fifty5Blue's internally owned data and data from Fifty5Blue's global partners such as global advertisers, national and international broadcasters, and global online social media and publishing platforms. The major area of interest and development in the audience measurement space over the last few years involve the integration of multiple data sources, with a view of creating new and more complete hybrid datasets. These data sets combine TV and digital advertising platforms information and use the accuracy of panel-based data together with the breath and extension of census level information. The goal is to have individual-level information across advertising platforms and media, providing all the usual features such as demographic reach and frequency estimates for highly granular and accurate viewing insight, without the limitations of panel sizes. Key Responsibilities • Design and refine machine learning and statistical models to improve their performance and adaptability., • Develop prototypes of statistical and machine learning models in Python, ensuring they integrate seamlessly into existing data pipelines., • Work collaboratively with data scientists, product managers, project managers, and software engineers to align project goals and optimise product development., • Write detailed requirement documents and practical guides to facilitate the engineering team in deploying models into production environments efficiently., • Conduct thorough data investigations to ensure the quality and completeness of datasets and oversee quality control measures for modelling outcomes., • Actively engage in team knowledge-sharing sessions and deliver presentations to discuss findings, insights, and methodologies across the team and broader organisation. Skills and Knowledge Required • Very strong mathematical and statistical skills, and with a passion for the development and implementation of new models., • Programming and data analysis experience in Python, • Skilled in working with large and complex datasets with a keen eye for detail and accuracy., • Experienced in working independently., • An ability to demonstrate analysing data and looking for stories, patterns, trends, and insights., • A PhD/master’s degree in a quantitative, mathematical, or scientific subject area., • Alternatively, equivalent experience in a commercial and data science setting Our offer Our specialist expertise, pioneering technology and commitment to innovation provide the ideal environment for career growth. Want to have a real-world impact? Help us deliver the trusted data that informs decisions in content and advertising across the world. When you join us, you’ll gain the benefit of our global reach, advanced technical innovation and deep expertise. We’ll support you with training and career development opportunities. Become part of a community of passionate, dedicated professionals. Why join Fifty5Blue? We pride ourselves on understanding people, and what makes us think and act the way we do. And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Fifty5Blue. Privacy and Legal Statement PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by Fifty5Blue. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s) and for consideration for potential future opportunities at Fifty5Blue. For full details of our privacy policy please visit https://www.fifty5blue.com/privacy-policies/fifty5blue-privacy-notice-for-candidates

Job Description Job title: Delivery Manager Reports to: Digital transformation lead Direct reports: n/a Contract: 18-23 months, 35 hours per week Location: Hybrid working in London office (Kings Cross) up to 3 days a week, plus homeworking Salary: £62,000 Welcome Thank you for your interest in the role of Delivery Manager at the Leasehold Advisory Service (LEASE). This is an exciting opportunity to play a key role in delivering high-quality digital and transformation services at a pivotal time for leasehold reform. You will help shape how we provide trusted, accessible and modern advice to millions of consumers. About The Leasehold Advisory Service The Leasehold Advisory Service (LEASE) provides free, expert and impartial advice on leasehold and commonhold matters to consumers in England and Wales. We are an Arm’s Length Body of the Ministry of Housing, Communities, and Local Government. Around five million households are affected by leasehold, and demand for clear, reliable advice continues to grow. We support leaseholders, park home residents, professionals and policymakers through our digital services, publications and advisory work. As government reforms reshape the sector, LEASE is modernising its services—using digital, data and AI—to meet changing user expectations while maintaining the highest standards of public service. Role purpose The Delivery Manager will lead the successful delivery of LEASE’s digital, data and transformation portfolio. You will ensure that key programmes and services are delivered efficiently, meet user needs, and comply with public sector standards. Working across multidisciplinary teams and suppliers, you will bring structure, pace and accountability to delivery while maintaining strong governance. This role is central to ensuring LEASE delivers modern, user-focused and high-performing services during a period of significant change. Key responsibilities Portfolio delivery • Responsible for ensuring delivery of a suite of digital, data and AI products and services in the digital portfolio, including the public launch of the AI chatbot, full embedding of the CRM, accessibility compliance (WCAG 2.2 AA), cyber security and new ways of working., • Day-to-day coordination of digital team members and working closely with the Senior Product Manager, content design team, User-Centred design team members, and the Technical Lead. You don't manage these people — you align them around shared delivery outcomes., • Honest, weekly delivery RAG reporting into the Leadership Team and into the Change Committee and the LEASE Board, with clear escalation of risks, dependencies and decisions needed. Commercial management and procurement • Running procurement activity in line with the Procurement Act 2023 and public-sector procurement obligations: market engagement, specification, evaluation, award, contract management. Ensuring Lease achieves value for money, delivery on time and budget, and outcomes for consumers., • Supplier management including authoring and managing statements of work, change controls, performance reviews and exit/transition arrangements. Embedding modern ways of working • Designing and embedding a delivery operating model that combines genuine user-centricity (discovery, prototyping, evidence-based iteration) with disciplined accountability (clear ownership, predictable cadence, honest forecasting, decisions that stick). The ethos of the Service Standard combined with the pace and pragmatism of a small charity or private sector organisation., • Leading the operational transition from Change Programme governance into a continuous-improvement model from Q3 2026/27 — including the new target operating model, prioritisation cadence, and benefits realisation., • Coaching colleagues across LEASE in delivery practice, supplier management, and agile ways of working. Governance, risk and assurance • Delivery-side ownership of spend controls and other assurance expected of government bodies including; robust business cases, Cabinet Office spend controls, Algorithm Transparency Reporting Standard submissions, and compliance with relevant standards (Service Standard, GovAssure), • Working with the COO and ARAC on risk and audit; with the CEO and Board on strategic delivery confidence; and with the Transformation Lead on portfolio prioritisation and trade-offs. People leadership and culture • Engage effectively with senior leaders, Board members, government stakeholders and partners., • Facilitate and promote agile ways of working within the digital and data teams., • Communicate complex delivery information clearly and confidently., • Influence decision-making and support organisational prioritisation. Person specification Essential criteria • Demonstrable track record of leading delivery on multi-vendor, multi-workstream digital portfolios, • Experience embedding agile ways of working within digital teams, • Strong commercial and procurement capability: hands-on experience of authoring and managing significant supplier contracts, running procurement activity, holding suppliers to delivery, and producing audit-ready evidence of value for money., • Visible expertise in modern delivery practice: you can describe and implement — with concrete examples — combined user-centred discovery and iterative delivery with clear accountability, predictable cadence, and grown-up forecasting. You know when to use Scrum and when not to., • Strong matrix-leadership skills. You will have delivery accountability without line authority, and you must be able to hold the room with senior internal stakeholders, suppliers, and the Board., • Excellent written and verbal communication, including the ability to write for a Board, an audit committee and a sponsor department, and to explain delivery confidence and risk in plain English., • Demonstrate LEASE’s values - Quality, Integrity, Accountability, Respect and Communication Desirable criteria • Experience delivering AI-enabled or AI-adjacent products in a public or regulated context, including the assurance regimes that go with them., • Credibility working in or with a public-sector accountability environment (ALB, central government, NHS, regulator, or similar). You don't have to be a career civil servant, but you should understand or be able to learn fast — the standards and frameworks that all Government bodies must follow., • Track record of successful delivery of projects and programmes across various digital channels, with some familiarity of Zendesk, Wagtail and AI emerging technologies in both private and public sector contexts, • Background in housing, property, financial services, advice services, or another consumer-facing regulated domain. Additional information Working at LEASE LEASE is committed to building a diverse and inclusive workforce. We welcome applications from candidates of all backgrounds, and particularly welcome applications from women, minority ethnic and disabled candidates who are underrepresented in legal and advice professions. Our Culture and Values We are committed to: • Quality – delivering high standards in everything we do, • Integrity – providing impartial and trusted advice, • Accountability – taking responsibility for outcomes, • Respect – valuing diversity and inclusion, • Communication – being open, clear and collaborative Benefits LEASE is committed to supporting staff with training and development which can be tailored to business requirements and individual needs. Other benefits include: • 27 days annual leave plus bank holidays, • One professional subscription paid, • 10% non-contributory pension, • A friendly and supportive culture Working Pattern The working pattern for the role is hybrid, currently combining homeworking with regular attendance at our London office base in Kings Cross on Mondays, Wednesdays and Fridays. Attendance is also required at staff awaydays. Additional flexibility on office attendance may be available to those living outside the Southeast subject to business needs. The post is open to full time, flexible working and job-share applicants. Security and Right to Work • Successful candidates must pass a Disclosure and Barring Service (DBS) check., • Candidates must have the right to live and work in the UK and will be subject to UK immigration requirements. Why join LEASE This is a unique opportunity to join an organisation at the centre of major housing reform and service transformation. You will: • Help shape the future of digital public services in a high-impact organisation, • Contribute to meaningful change affecting millions of people, • Work in a collaborative and forward-thinking environment, • Play a key role in embedding modern, user-focused delivery practices How to apply Please submit: • Your CV, • A supporting statement explaining how you meet the essential criteria (applications without this will NOT be considered). Applications should be sent to: (recruitment@lease-advice.org) Closing date: 21st June 2026

Customer Experience Manager | Zara | UK & Ireland (Store-based) About us Inditex is a global fashion retail group behind brands including Zara, Massimo Dutti, Pull&Bear, Bershka, Stradivarius, Oysho and Zara Home. At Zara, we create inspiring store experiences where fashion, product and styling work together—turning the latest collections into ideas customers want to wear. It’s a creative, fast-moving environment with strong internal opportunities for people who love fashion and thrive on high standards. The role As a Customer Experience Manager at Zara, you’ll own the storewide customer journey and omnichannel experience—setting service standards, building the routines that make them happen, and developing high-performing Customer Experts teams. You’ll directly lead Customer Experts and Team Leaders/Supervisors, and you’ll partner closely with the Store Manager/Deputy, Operations Manager, and Commercial Managers to turn busy moments into great experiences. This is a full-time role requiring full flexibility, including evenings and weekends. What you’ll be doing • Leading service recovery: owning customer complaints and resolutions, building team confidence and reducing repeat issues through coaching and follow-up., • Driving customer engagement and team selling behaviours—helping teams connect customers to product through confident advice, alternatives and service presence., • Building team capability: training and developing Customer Experts and Team Leaders, setting clear standards and ways of working across service areas., • Managing peak trading and service flow (queues, fitting rooms, service points): planning resources, reacting in real time, and keeping standards high at pace., • Owning omnichannel experience in store: ensuring seamless service across digital and physical touchpoints and keeping teams aligned to updates., • Using service insight and performance reviews to identify improvements, implement actions, and follow up impact., • Creating a positive team culture—supporting wellbeing, recognition, and consistent leadership standards. What you’ll bring • Previous management experience in fashion retail with strong customer experience ownership., • Proven people leadership across multiple layers (Customer Experts + Team Leaders/Supervisors)., • Confident in service recovery and complaint handling—calm, fair, solutions-focused., • Strong coaching ability to raise customer engagement and selling behaviours., • Able to design and deliver training that improves team capability and consistency., • Highly organised and effective under pressure in a fast-paced, high-volume environment. The mindset we love You thrive in a high-pace environment and enjoy the challenge of peak trading. You’re a calm, visible leader who spots what’s happening, acts fast, and keeps standards consistent. You’re people-focused and structured—coaching teams daily, building confidence, and making customer experience better through strong routines and follow-up. What we offer • Competitive salary, • 25% staff discount, • More4Less benefits scheme, • Refer a Friend programme, • Internal promotion opportunities Inclusion We’re committed to an inclusive recruitment process and can provide adjustments for people with disabilities or long-term conditions. Apply now to lead Zara’s customer experience—through strong routines, confident coaching and service standards that stand out at pace.