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Job Title: Digital Transformation - Success Manager Location: onsite or WAHA Salary: £50K to £65K Per Year Hours: 40 Hours Per Week Job Overview: The Digital Services & Transformation Manager will support the transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks and continuous improvement methodologies, to ensure measurable business impact and stakeholder alignment. Key Responsibilities & Accountabilities: Strategic Planning: • Define and execute the digital transformation roadmap for contact center operations., • Align transformation initiatives with organizational objectives and client priorities., • Champion TP Digital products and promote adoption across regions. Governance & Performance Management: • Adhere to governance frameworks and conduct regular reviews to ensure compliance and alignment., • Track and report measurable value metrics for transformation initiatives., • Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders., • Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well‑supported, and sustained over time. Innovation & Digital Solutions: • Identify and implement digital solutions including automation opportunities to improve operational efficiency, in collaboration with digital product teams., • Be a subject matter expert in TP digital tools and products and their implementation requirements, • Foster a culture of innovation and continuous improvement across all delivery centres., • Apply Lean Six Sigma methodologies to optimize processes and reduce waste., • Identify and develop solutions for internal operational efficiencies. Customer Experience & Service Excellence: • Enhance customer experience outcomes through process redesign and technology enablement., • Ensure delivery standards and objectives are met or exceeded against the anticipated outcomes. Stakeholder Engagement: * • Collaborate with local and regional leadership to ensure alignment on priorities and execution., • Influence senior stakeholders to ensure solutions are imbedded and support transformation objectives and investments. Qualifications & Experience: • 4+ years of experience in contact centre operational management., • Experience in transformation, automation and process optimisation., • Experience in tracking against KPIs and stakeholder engagement at all levels., • Experience in defining projects requirements, planning and execution. Technical Skills: • Understanding in Lean Six Sigma and continuous improvement methodologies an advantage, • Knowledge of digital tools, automation platforms and analytics., • Ability to design and track KPIs for transformation and operational efficiency., • Planning and execution of plans in order to embed transformation initiatives., • Strong analytical and problem-solving skills., • Excellent communication and influencing skills across cultures and geographies., • Innovation mindset with a focus on measurable outcomes., • Experienced operational & performance management preferably in a contact centre environment. Key Performance Indicators: Digital Transformation • Successfully deliver prioritised transformation initiatives., • Drive adoption of TP Digital products across global contact centres. Operational Efficiency & ROI • Achieve measurable improvements to optimise costs and improve key business outcomes for TP and its clients. Customer Experience • Enhance customer experience outcomes through innovation and process redesign., • Improve service delivery consistency across locations. Governance & Value • Adhere to and maintain governance frameworks and regular performance reviews., • Demonstrate clear business value from transformation initiatives. Continuous Improvement • Foster a culture of innovation and continuous improvement., • Apply Lean Six Sigma methodologies to identify and implement optimization opportunities.

Liquid Group is looking for a Digital Product Manager – Growth & Partnerships to expand the LiquidPay digital wallet ecosystem. Experience building consumer digital products, payments, or digital wallets. Product Management, Growth Product, or Fintech experience.

Business Development Manager - Internal Sales Neath Port Talbot 27788/400 £35,000 - £40,000 plus bonus, pension and more. Benefits Package: A starting salary of between £35,000 - £40,000 Annual bonus scheme Company pension scheme 22 days holidays plus bank holidays Part of a large International Group, this successful mechanical equipment based manufacturer leads the way in the supply of bespoke solutions to a wide and varied customer base. The business is R&D focused, highly innovative and has developed over 150 product variations for an ever growing list of customers. They have exciting growth plans to double the turnover over the next 5 years and are currently looking to recuit two internal based Business Development Managers to further support this growth. Role & Responsibilities: This is predominantly an internal, office based role, where you will work as part of a close knit team to: New business focussed, proactively driving sales to prospective product end users predominantly within the construction / built environment. Develop and implement strategic sales plans to achieve growth across various outreach channels (email, phone, virtual meetings, in-person visits). Identify and engage with decision-makers to generate new business opportunities, with a view of confirming short, medium and longer term sales agreements. Relationship Building and Client Management: Build and maintain strong, long-term relationships with new and existing clients, acting as the main point of contact for high-level stakeholders. Follow up on quotations and leads, ensuring a high conversion rate from enquiries to sales orders. Knowledge, Skills & Experience: Proven sales and business development experience, ideally for manufactured products into the built / construction industry. Internal Sales experience for alternative manufactured products may also be considered. Ability to engage with senior-level decision-makers, build rapport, and present complex solutions. Experience using CRM systems to manage sales pipelines and reporting. For further information please email If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business

We are delighted to be working with a well-established and growing food manufacturer to recruit a Senior Brand Manager. This is a newly-created, pivotal role within the business, offering the opportunity to take full ownership of brand strategy and play a key part in shaping future growth. With significant investment planned across innovation and brand development, including new product development capabilities, this is an exciting time to join a business that is evolving rapidly within its category. As Senior Brand Manager, you will lead the development and execution of brand strategy, ensuring a consistent and compelling presence across all channels. Reporting into the senior commercial leadership team, you will take a highly visible role in driving brand performance, innovation, and market impact. You will work cross-functionally to bring products and campaigns to life-from initial consumer insight through to successful retail execution. Key Responsibilities: -Own and develop the overall brand strategy, ensuring consistency across all touchpoints -Lead integrated marketing campaigns from concept through to execution and evaluation -Manage the end-to-end NPD pipeline in collaboration with internal teams -Analyse market trends, consumer insights, and competitor activity to identify growth opportunities -Track and evaluate campaign performance, delivering clear, actionable insights -Collaborate closely with sales, operations, and product teams to ensure commercial alignment -Manage brand budgets and ensure effective allocation of spend -Oversee relationships with external agencies, ensuring high-quality creative and delivery -Support and develop digital marketing initiatives across relevant channels -Present performance updates and strategic recommendations to senior stakeholders We are looking for a commercially driven, autonomous and insight-led brand professional who thrives in a fast-paced, growth-oriented environment. You will bring: -Proven experience in a Brand Manager or Senior Brand role within FMCG or food -Strong commercial awareness with the ability to turn insight into action -Experience delivering multi-channel marketing campaigns -Excellent analytical and data interpretation skills -Strong project management and stakeholder engagement capability -Experience managing budgets and external agencies -Confident communication skills with the ability to influence at all levels Why Apply? -Join a forward-thinking, ambitious business with clear growth plans -High-visibility role with real influence on brand and commercial performance -Collaborative culture with a strong focus on innovation -Autonomous role with the scope to shape and elevate a well-established brand As you know over here at Zest we like to do things properly and always want to keep you, the candidate in the loop. Applying to this 'one of a kind' role you give Zest permission to hold your information. If you want to know more about how Zest look after your personal information please visit our privacy policy on the website (url removed)