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Department: Sales Reports to: Sales Director Location: Southampton (Hampshire)/ Hybrid (To be Agreed) Employment: Full-time Job Purpose The Sales Support Assistant is responsible for leading and managing the sales support function to ensure the business operates efficiently and effectively. This role focuses on optimizing processes, managing administrative workflows, supporting customer interactions, and enabling the business to achieve revenue targets. Key Responsibilities 1. Sales Operations Support • Oversee daily sales support activities, including order processing, quotations, and contract administration, • Ensure accuracy and timeliness of sales documentation and reporting, • Maintain and improve CRM systems and sales databases, • Management of stock and engagement with 3PL partners 1. Process Improvement • Identify inefficiencies and implement streamlined sales processes, • Develop and document standard operating procedures (SOPs), • Collaborate with sales leadership and colleagues to enhance workflows 1. Customer & Stakeholder Support • Act as escalation point for customer queries and issues, • Ensure high levels of customer satisfaction and service delivery, • Liaise with internal departments (e.g., finance, logistics, marketing) 1. Systems & Tools Management • Manage CRM systems, • Ensure data integrity, • Support implementation of new sales tools and technologies Key Performance Indicators (KPIs) • Sales process efficiency and turnaround times, • Accuracy of sales data and reporting, • Customer satisfaction scores, • CRM adoption and data quality Skills & Experience Essential • Proven experience in sales support, sales operations, or similar role, • Strong leadership and team management skills, • Experience with CRM systems, • Excellent organizational and multitasking abilities, • Strong analytical and problem-solving skills, • Advanced proficiency in Microsoft Excel and reporting tools Desirable • Experience in the Critical Power market, • Knowledge of sales forecasting and pipeline management, • Familiarity with automation tools and process improvement methodologies Qualifications • Bachelor’s degree in Business Administration, Sales, Marketing, or related field (or equivalent experience) Personal Attributes • Detail-oriented with high accuracy, • Strong communication and interpersonal skills, • Proactive and solution-focused mindset, • Ability to work under pressure and meet deadlines, • Collaborative team player with leadership capability

About this Role: This is a great opportunity for an experienced /ambitious Bid Manager to work with the regional office of this leading Tier 1 main contractor to lead a mix of framework and competitive tenders for schemes in the South Coast area. The scope of works includes education building, both schools and university buildings, sport and leisure facilities, defence, blue light, scientific and civic buildings ranging in size from £30m to £50m+. Workload will typically be procured on a mixture of national and regional frameworks and competitive two stage tenders. Frameworks include SCF, DIO/CCS, Pagabo, etc. You will be responsible for running schemes from early stages of enquiry or early client engagement onwards, working closely with the estimators, design managers and planners. Once at the preferred bidder stage, you will work through the PCSA process with the team from RIBA stage 2 through to stage 4; At this point the PM will also become more involved in the process moving towards construction. Bid Management role to include: Prequalification, client liaison, win strategy, methodology, tender program, value engineering, compilation of contractors proposals, tender interviews, second stage negotiations through to financial close, handover to project construction team and commencement on site. About the Company This busy regional office of a Tier 1 main contracting group is based in Southampton, Hampshire and has an annual turnover of circa £100m+ with a solid pipeline of secured work and future opportunities in the wider area. Geographical patch covers mainly Hampshire, Dorset and Wiltshire This main contractor has a high level of ongoing community engagement, a proven successful track record of project delivery across it's sectors and enjoys the close support of a framework director for key sectors. Requirements including certificates and Qualifications: You will ideally be degree qualified from a Project Management, Estimating or Design Management background. Candidates from a non-technical background will also be considered if you have some proven experience of marketing, bid writing / management with another main contractor. You will possess excellent communication and negotiations skills, a keen technical and commercial approach, strong planning and problem solving ability, initiative and a positive approach, plus the drive and tenacity to lead a successful bid. You will ideally have a proven track record of successful project procurement and delivery with another Tier 1 main contractor. High standards, attention to detail and the drive pursue and secured workload for the business will be well rewarded with excellent salary, benefits, promotional and development prospects. For more information on this contract please contact Martin Olney on (phone number removed) or send your CV to (url removed)