Triage & Intervention Officer
1 day ago
Luton
One YMCA delivers vital services including social housing, health and wellbeing programmes, children’s services, and youth and community activities that make a real difference across our local communities. Check below to see if you have what is needed for this opportunity, and if so, make an application asap. We are seeking a Triage and Intervention Officer to be the first point of contact for children and adults seeking support after experiencing domestic abuse. In this rewarding role, you will complete risk and needs assessments, create personalised safety and support plans, and offer timely responses via our helpline, webchat, and referral pathways. Working closely with the IDVA Team Leader, you will support both IDVA and therapeutic teams, maintain accurate case records, and ensure all work aligns with best-practice standards. You will manage your own workload, meet agreed KPIs, and play an essential part in ensuring victims receive high-quality, timely, and effective support. If you are organised, compassionate, and committed to helping people rebuild their lives, we would love to hear from you! Requirements: • Willingness to undertake training and development relevant to the role., • Commitment to valuing equality and diversity and applying this to all areas of work., • Willingness to adjust working hours to meet operational needs, including occasional evening and weekend work. This is a Full Time role. Hours per week: 37.5 Working Pattern: Monday - Friday / 37.5 hours per week