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  • Customer Service Manager
    Customer Service Manager
    hace 24 horas
    £31000–£35000 anual
    Jornada completa
    Stanmore

    Job duties and Responsibilities: • Serve as the main point of contact for clients regarding service delivery., • Handle client inquiries, complaints, and feedback professionally and promptly., • Build and maintain strong client relationships to encourage repeat business and, • referrals., • Ensure cleaning services are compliant with health and safety regulations., • Conduct regular client check-ins and service reviews., • Ensure cleaning standards meet or exceed client expectations and agreed service, • levels., • Coordinate with cleaning staffs and operatives to resolve issues., • Carry out site visits to inspect service quality and adherence to specifications., • Liaise with cleaning staff, supervisors, and operations managers to relay client needs., • Support the scheduling of cleaning teams to ensure service coverage., • Provide customer service training to cleaning operatives if necessary., • Investigate service complaints and coordinate effective resolution., • Keep accurate logs of client issues, actions taken, and follow-up steps., • Report significant service issues to senior management., • Prepare and deliver regular customer satisfaction reports., • Track service delivery KPIs and report on performance metrics., • Assist with contract renewals and upselling additional services., • Identify opportunities to expand services for existing clients. Skills, Experience and Qualifications: • Ability to handle complaints, service queries, and client concerns calmly and, • efficiently., • Ensuring service requests are accurately documented and fulfilled to client, • expectations., • Able to respond effectively to changing customer needs and support service, • expansions, • Excellent verbal and written communication skills, • Ability to interact professionally with domestic and corporate clients., • Proven experience in relevant role., • Knowledge of health & safety regulations in retail., • A relevant bachelor’s or Master’s degree or diploma., • Familiarity with customer satisfaction tracking tools and quality assurance processes.

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  • Cleaner (Flexible Hours / On-Call)
    Cleaner (Flexible Hours / On-Call)
    hace 21 días
    £11–£13 por hora
    Jornada parcial
    Harrow

    We are seeking reliable and hardworking cleaners to join our team. This role is offered on a zero-hours contract, providing perfect flexibility for those who prefer varied shifts, such as two-hour slots, available on different days throughout the week. Responsibilities: • Perform general cleaning tasks, including dusting, vacuuming, mopping, and wiping surfaces., • Clean bathrooms and kitchens thoroughly., • Empty bins and tidy areas., • Ensure all areas meet high cleanliness standards., • Adhere to health and safety guidelines., • Arrive punctually for each booking., • Maintain professional behavior at all times. Requirements: • Previous experience in domestic or commercial cleaning is required., • Must be reliable, punctual, and trustworthy., • Possess a keen eye for detail., • Be able to travel across various locations in London., • Must have the right to work in the UK., • A mobile phone is necessary for receiving job notifications. Hours: • Zero-hours contract with no guaranteed hours., • Flexible, on-call shifts., • Typical shifts last about two hours, with potential for more., • Work is available on different days each week, allowing you to choose your shifts. Pay: • £13.00 per hour, paid weekly. What We Offer: • Flexible work arrangements to suit your schedule., • Weekly payment., • A supportive team environment., • Opportunities for regular ongoing work if reliable. How to Apply: Please provide your name, postcode, cleaning experience, and availability. We will contact shortlisted applicants for an interview or trial shift.

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  • Cleaner / Housekeeper
    Cleaner / Housekeeper
    hace 2 meses
    £12.4–£14 por hora
    Jornada parcial
    Borehamwood

    Domestic Cleaner / Housekeeper – BOREHAMWOOD , WATFORD & RADLETT Location: Hertfordshire Employment Type: Part-time / Full-time / Flexible Hours Salary: £11.50 – £13.00 per hour (based on experience) Company Overview Established in 2023, our domestic cleaning company delivers high-quality, reliable, and eco-friendly cleaning services throughout Watford and the surrounding areas. We are committed to excellence, integrity, and social responsibility, bridging employment opportunities for mothers and immigrants while maintaining a strong focus on client satisfaction and sustainability. Position Summary We are seeking an experienced and professional Domestic Cleaner / Housekeeper to join our growing team. The successful candidate will be responsible for maintaining clients’ homes to the highest standard of cleanliness and presentation, ensuring all cleaning tasks are completed efficiently and to specification. Key Responsibilities Perform general domestic cleaning, including dusting, vacuuming, mopping, and polishing. Clean and sanitise kitchens, bathrooms, and living spaces. Change bed linen and manage light laundry tasks as required. Conduct occasional deep cleaning assignments. Adhere to company standards and health and safety regulations. Communicate effectively with clients and management to ensure satisfaction. Candidate Requirements Previous experience in domestic cleaning or housekeeping preferred. High attention to detail with strong organisational skills. Professional, punctual, and trustworthy. Ability to work independently and manage time effectively. Must be legally authorised to work in the United Kingdom. Reliable transport to travel within the Watford area is advantageous. What We Offer Competitive hourly pay (£12–£15 per hour, dependent on experience). Flexible working arrangements to support work-life balance. Supportive management and a positive working environment. Training provided on eco-friendly cleaning methods and materials. Opportunities for career growth and additional hours. Application Process To apply, please submit your CV along with a brief cover note outlining your relevant experience and availability. Qualified candidates will be contacted to arrange an interview. 📧 Apply now to join a professional, trusted, and socially responsible cleaning company in Hertfordshire .

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