Quality Auditor (Clinical Navigator)
9 hours ago
Cwmbran
Job summaryAre you an experienced clinician with a passion for patient safety, clinical quality, and service improvement?We are seeking an experienced and enthusiastic Quality Auditor (Clinical Navigator) to join our Operations Quality Team.This is an exciting opportunity to influence the quality and safety of remote clinical decision-making across Emergency Medical Services (EMS) Coordination and Integrated Care. You will lead audits, investigations, and quality reviews, using your expertise in clinical navigation, risk management, and patient-centred care to drive continuous improvement. You will provide feedback, training, and leadership to clinicians, identify learning from incidents and audits, and work with clinical leaders, operational teams, and governance colleagues to support safe and effective services.We are looking for a registered healthcare professional with significant experience in urgent, emergency, or remote care, strong clinical judgement, and the ability to influence and develop others.Comprehensive training and support will be provided in the Clinical Navigator audit tool and framework, quality assurance processes, and audit calibration.The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.Main duties of the jobKey Duties and ResponsibilitiesLead and undertake clinical audits, quality reviews, and investigations across Integrated Care and EMS Coordination.Review prioritisation, triage, streaming, and clinical navigation decisions to support safe and effective care.Identify themes, risks, and learning, translating findings into service improvements and organisational learning.Provide specialist feedback, training, mentoring, and support to Clinical Navigators and other clinicians.Support investigations, complaints, serious incidents, and clinical reviews, producing reports and recommendations.Contribute to clinical pathways, policies, quality standards, clinical governance, and patient safety initiatives.Work with colleagues to promote continuous quality improvement and participate in audit calibration and quality assurance activities.Maintain clinical credibility through clinical navigation practice and support senior managers as required.Essential Knowledge and QualificationsRegistered healthcare professional (HCPC/NMC) with a degree-level qualification or equivalent experience.Significant experience in urgent, emergency, or remote care, including clinical navigation or clinical decision-making.Experience in leadership, audit, governance, quality assurance, or service improvement.About us#RemarkablePeopleOur workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.In line with the Trust's Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.DetailsDate posted30 Hydref 2026Pay schemeAgenda for changeBandBand 7Salary 50,129 to 57,365 a year per annum ContractPermanentWorking pattern Full-time Reference number020-AHP047-1026Job locationsPan Wales - base TBCCarmarthen, St Asaph, CwmbranNP44 7HFUnited KingdomJob descriptionJob responsibilitiesYou will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Job description Job responsibilitiesYou will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.Person Specification Qualifications and Knowledge EssentialDegree-level qualification or equivalent experience in a relevant clinical fieldRegistered Health Care Professional (HCPC/NMC)Evidence of leadership, service improvement and quality assurance qualification or experienceMedical Priority Dispatch System (MPDS) and Emergency Communication Nurse System qualification, or willingness to undertakeClinical Navigator qualified or willing to work towardsCompletion of a Remote Clinical Decision-making module (relevant experience or willingness to undertake) which includes using the latest technology, specialised systems and software.DesirableLeadership or management qualification to level 5.Audit, education, or mentorship qualification. Experience EssentialExtensive Clinical experience in urgent / emergency and remote care environmentsExperience of working in a clinical navigational role, EMSC or similar high pressure decision-making roles within the remote spaceExperience in audit, investigation or governance processesProven ability to lead, influence and support clinical teams in complex environmentsExperience of analysing data, identifying themes and trends, producing reports to inform improvementDesirableExperience leading investigations into complaints or serious incidentsExperience in pathway design or system level service improvement Skills and Attributes EssentialHighly developed clinical judgement and decision-making skillsStrong leadership, influencing and mentoring capabilityAbility to analyse complex information and make evidence-based recommendationsAbility to work under pressure and managing competing prioritiesStrong problem-solving, critical thinking and organisational skillsDesirableExperience with audit systems / software (e.g. AQUA)Welsh language skills levels 1-5 in understanding, speaking, reading and writing in Welsh Other EssentialAbility to travel across Trust sites as required Person Specification Qualifications and Knowledge EssentialDegree-level qualification or equivalent experience in a relevant clinical fieldRegistered Health Care Professional (HCPC/NMC)Evidence of leadership, service improvement and quality assurance qualification or experienceMedical Priority Dispatch System (MPDS) and Emergency Communication Nurse System qualification, or willingness to undertakeClinical Navigator qualified or willing to work towardsCompletion of a Remote Clinical Decision-making module (relevant experience or willingness to undertake) which includes using the latest technology, specialised systems and software.DesirableLeadership or management qualification to level 5.Audit, education, or mentorship qualification. Experience EssentialExtensive Clinical experience in urgent / emergency and remote care environmentsExperience of working in a clinical navigational role, EMSC or similar high pressure decision-making roles within the remote spaceExperience in audit, investigation or governance processesProven ability to lead, influence and support clinical teams in complex environmentsExperience of analysing data, identifying themes and trends, producing reports to inform improvementDesirableExperience leading investigations into complaints or serious incidentsExperience in pathway design or system level service improvement Skills and Attributes EssentialHighly developed clinical judgement and decision-making skillsStrong leadership, influencing and mentoring capabilityAbility to analyse complex information and make evidence-based recommendationsAbility to work under pressure and managing competing prioritiesStrong problem-solving, critical thinking and organisational skillsDesirableExperience with audit systems / software (e.g. AQUA)Welsh language skills levels 1-5 in understanding, speaking, reading and writing in Welsh Other EssentialAbility to travel across Trust sites as requiredDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).Employer detailsEmployer nameWelsh Ambulance NHS TrustAddressPan Wales - base TBCCarmarthen, St Asaph, CwmbranNP44 7HFUnited KingdomEmployer's websiteEmployer detailsEmployer nameWelsh Ambulance NHS TrustAddressPan Wales - base TBCCarmarthen, St Asaph, CwmbranNP44 7HFUnited KingdomEmployer's website