Employee experience jobs in FalkirkCrear alertas

Job Title: Electrician Location: Glasgow – Govan and Scotstoun – Based on site and must be able to attend a recruitment day in Glasgow Salary: £38,662.00 (additional shift allowance of 33% may be applicable) Requirements: Trade Papers to be provided when submitting application What you’ll be doing: • Installation of a variety of types of cables (multi-core, single core and co-axial) & electrical systems (junction boxes, fuse panels, consoles, transformers, switches etc.), • Cable termination and installation of all electrical equipment, • Read and interpret electrical schematics, wiring diagrams, and technical documentation, • Collaborate with shipbuilding teams to ensure timely and efficient completion of electrical installations, • Modern Apprenticeship – SVQ 3 or equivalent, • Relevant experience in a marine installation or major industrial installation environment, • Understanding all assessments, Risk, PUWER & COSHH, • Understanding of relevant trade drawings, • Knowledge of tag out process and the correct proving dead procedure, • Mounting of electrical equipment & components Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts – you may also be eligible for an annual incentive. The Electrician team: At BAE Systems, we are at the forefront of designing and building world-leading naval ships. Our work is vital to supporting the security and defense of nations around the globe, and we pride ourselves on delivering high-quality and innovative solutions. As part of our growing team, we are looking for a talented and experienced Electrician to join us as we drive to deliver eight Type 26 frigates to the Royal Navy. As an Electrician within BAE Systems Naval Ships, you will play a key role in the installation of electrical systems on our state-of-the-art naval vessels. Our skilled electrical teams work on a variety of scope from advanced military communication systems and weapons systems to small power and lighting systems. Why BAE Systems? This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 3rd February 2026 – Trades Test will be held in February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-PM1 #LI-Onsite

Job Title: Welder Location: Glasgow – Govan and Scotstoun – Based on site and must be able to attend a recruitment day in Glasgow. Salary: £38,662.00 (additional shift allowance of 33% may be applicable) Requirements: Trade Papers to be provided when submitting application What you’ll be doing: • Welding different materials (carbon & stainless steel & aluminium), • Welding using different welding processes i.e., Manual Metal Arc, Metal Active Gas, Metal Inert Gas, Automatic & Semi-Automatic Machine Welding (Submerged – Arc & BUG-O), • Welding butts and fillets to a high standard, • Main process – FCAW / MAG – using ceramic tiles, • Self-verification on all welds, • Modern Apprenticeship certificate also known as Trade Papers (you will be required to provide papers), • Current Weld Codings to supplied, • Ceramic Tile Welding Knowledge, • Knowledge and experience in Welding and use of associated equipment, • Flux Fore Arc Welding experience, • Metal Core Arc Welding experience, • Deposit welds that pass both visual and NDE examinations, • Materials experience of welding carbon steel thickness 4-15mm range, • Clear understanding of SHE and Risk Assessment awareness, • Background in Maritime or major construction / manufacturing environment, • Welding Aluminium with MIG process Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts – you may also be eligible for an annual incentive. The Welder team: At BAE Systems, we are at the forefront of designing and building world-leading Naval Ships. Our work is vital to supporting the security and defense of nations around the globe, and we pride ourselves on delivering high-quality and innovative solutions. As part of our growing team, we are looking for a talented and experienced Welder to join us as we drive to deliver Type 26 frigates to the Royal Navy. In the Welding team, we’re doing work that impacts the world. To ensure the delivery of vital security products and services, our team works a variety of shifts. This includes day, back, night and weekend shifts. This is an opportunity to operate in a new innovative and competitive environment. Why BAE Systems? This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 4th February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-PM1 #LI-Onsite

Job Title: Pipefitter Location: Glasgow – Govan and Scotstoun – Based on site and must be able to attend a recruitment day in Glasgow. Salary: £38,662.00 (additional shift allowance of 33% may be applicable) Requirements: Trade Papers to be provided when submitting application What you’ll be doing: • Fabricating and installing pipework systems in large and small-bore pipework using different materials (copper, cuni, carbon steel and stainless steel), • Using a range of hand tools & mechanical equipment to cut, bend and weld pipes as well as installation of pipework., • Installing utilities aboard ship i.e. sinks, showers, and toilets, • Install and assemble fittings, valves, and related components according to drawings and specifications., • Collaborate with other trades to ensure the timely and accurate completion of projects., • Adhere to safety regulations and company procedures at all times Essential : • Modern Apprenticeship certificate/Trade Papers (you will be required to provide these papers) and relevant qualifications (e.g., SVQ3, City & Guilds, or equivalent), • Current knowledge and experience of pipe manufacture, installation, and use of associated equipment, • Strong knowledge of pipefitting techniques, tools, and safety standards, • Ability to read and interpret engineering drawings and technical specifications, • Clear understanding of SHE, COSHH and Risk Assessments, • Marine Pipefitting Experience, • Experience in industrial or commercial settings preferred, • Understanding of manufacturing processes Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts – you may also be eligible for an annual incentive. The Pipefitter team: We are seeking a skilled and experienced Pipefitter to join our team in Clyde. The successful candidate will be responsible for fabricating and installing piping systems across a range of projects in the defence sector. You will play a key role in ensuring the efficient operation of piping installations while maintaining the highest standards of safety and quality. Why BAE Systems? This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 3rd February 2026 – Trades Tests will be held in February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-PM1 #LI-Onsite

Job Title: Fabricator – Plater Location: Glasgow – Govan and Scotstoun – Based on site and must be able to attend a recruitment day in Glasgow. Salary: £38,662.00 (additional shift allowance of 33% may be applicable) Requirements: Trade Papers to be provided when submitting application What you’ll be doing: • Interpreting engineering drawings, • Marking – off materials, • Plate perpetration, using different methods (Oxy – fuel gas cutting & Hand Grinding), • Assembling of ships structures, shell, decks, bulkheads, frames, & longitudinals, • Fit, fair and tack weld steelwork using fairing aids, • Fabrication of ship items – seats, ladders, false flooring & panels, • Outfitting Ships items, fitting of hatches, watertight doors, equipment seats & false flooring, • Modern Apprenticeship certificate also known as Trade Papers (you will be required to provide papers) and minimum SVQ 3 or equivalent, • Current knowledge and experience in Fabrication, • Understanding of manufacturing processes, • Tack Welding ability, • Oxy-fuel and/or Plasma cutting ability, • Clear understanding of SHE and Risk Assessment, • Comfortable working in confined spaces and/or at height, • Safety certification i.e. SHE Induction, Risk Assessment, working at height etc. Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts – you may also be eligible for an annual incentive. The Fabricator team: At BAE Systems, we are at the forefront of designing and building world-leading Naval Ships. Our work is vital to supporting the security and defense of nations around the globe, and we pride ourselves on delivering high-quality and innovative solutions. As part of our growing team, we are looking for a talented and experienced Fabricator Plater to join us as we drive to deliver Type 26 frigates to the Royal Navy. In the Fabricator team, we’re doing work that impacts the world. To ensure the delivery of vital security products and services, our team works a variety of shifts. This includes day, back, night and weekend shifts. This is an opportunity to operate in a new innovative and competitive environment. Why BAE Systems? This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 4th February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-PM1 #LI-Onsite

Job Title: Trials & Commissioning Engineer – Electrical Salary: Circa £46,000-£49,000 dependent on skills and experience Location: Scotstoun – on site What you’ll be doing: • Setting to work of electrical marine systems and equipment across the whole ship platform to include Power and Propulsion, HVAC and Hotel, Fixed Fire Fighting, LV Distribution, Ships Control Systems, and all electrical and controls aspects of marine systems, • Acting as an Electrical Authorised Person responsible for safe systems of work for ships electrical systems including isolations, permits and safe progressive energisation of systems, • Carrying out audits and inspections of electrical ships systems for handover to Commissioning, along with liaising with ship Operations and Design teams, • Writing technical documentation to support set to work and trials such as test forms, minor trials documentation, sea trials serials and risk assessments, • Co-ordinating of equipment manufacturers representatives, client and acceptance bodies to successfully demonstrate acceptance of ships systems, • Using and analysing technical drawings and manuals to fault find ships systems, and liaising with design teams to resolve issues Essential: • Experience in Marine engineering or similar/comparable industries, • Good technical understanding in electrical systems operation and design, • Good people skills and ability to work, coach, mentor and assist within a multi-disciplined teams and environments Engineers are encouraged, and will be supported, to achieve the relevant accreditation. Preference will be given to candidates who are already professionally registered Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts – you may also be eligible for an annual incentive. The Commissioning Engineering Team: Join a large, growing team where you report directly to the Senior Commissioning Team Lead. In this dynamic, multidisciplinary environment, you’ll collaborate with key stakeholders from around the globe, attending Equipment Acceptance events that are crucial to our operations within the Type 26 programme. This role not only allows you to develop your marine engineering skills through comprehensive internal and external training but also opens up numerous career progression opportunities. It’s an exciting chance to grow professionally while contributing to a team that values innovation and excellence. Why BAE Systems? This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date:10th February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-AP1 #LI-onsite

CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign. Here is all you need to know… • Start Date: February 2026, • Salary: £25396.80, • Job Type: Full Time – Permanent, • Working Hours: 40 hours per week (including training), • Operational hours after training - We require full flexibility between 08.00 - 22.00 Monday - Sunday, • Training: 2 weeks based in Glasgow, City Park., • Training hours 09:00am – 18:00pm Monday – Friday, • Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Who we are looking for… • A professional, polite and courteous telephone manner, • Ability to deliver excellent service with outgoing nature, • Excellent verbal communication skills, with fluency in English essential, • A good listener who can convey empathy, patience and understanding, • Confident and proactive to deal with difficult situations and conversations, • Confident in having customer conversations, • High levels of accuracy and attention to detail, • Confident in working independently, • Confident in making complex decisions, • Self-motivated and able to affectively problem solve, • Interpersonal skills, • Be driven to work towards achievable targets, • Excellent numeracy skills, • Previous banking/ financial experience is highly desired but not essential, • Previous call centre/ customer service experience is essential Values we look for you to have... • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What will my role involve…? • Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact, • Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support, • Helping customers that may be going through financial difficulty and debit card support, • Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services, • Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers, • Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers, • Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer, • Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management, • Confident in following banking processes and explaining this to customer Here are our key benefits… • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey, • 28 day annual leave (inclusive of bank holidays), increasing with length of service, • Discounted Bus Travel in Glasgow (First Bus) Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner. #priority

At C~urb, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential. An opportunity has become available for an experienced Joiner/window fitter to become part of C~urb’s Windows and Doors Team. You will provide a high quality and efficient service, carrying out all aspects of joinery work in properties owned or managed by Link Group or within service agreements to other organisations. C~urb is a partner company of Link Group and provides high quality, customer-focused repairs and maintenance services to Link tenants and other customers in Scotland’s Central Belt. In addition, we also deliver a range of planned and cyclical maintenance activities. The post is based within the Windows and Doors team in which you will work as part of a multi-skilled trade team and will be responsible for carrying out windows and doors installations, and other component renewals. There will be a requirement to work throughout Link's areas of operation, therefore a full UK driving licence is essential. You will be able to plan your own workload and work flexibly to ensure that timescales are met. Access to a van, power tools, mobile phone, uniform, and PPE are provided. About You You will have proven experience in a similar joinery role and an NVQ/City & Guilds in Joinery or equivalent. You will have a competent knowledge of joinery manufactured components and knowledge of other core trades associated with joinery installations. This role requires knowledge of and a commitment to excellent customer care and knowledge and awareness of health and safety requirements and how both impact on method of work and customer needs. As a Joiner and window fitter, you will have knowledge of a variety of traditional and non-traditional construction methods, materials, and installations. In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’ s values; Responsibility, Empathy, Social Impact, Participate, Equity, Challenge and Transparency. For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack on our website. What’s in it for you? As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities. As a C~urb employee, you'll likely benefit from the following: • Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards subject to terms of the scheme, • 35 days’ holiday per year (inclusive of public holidays) pro rata plus an additional 1 days' pro rata holiday per year after 1 years’ service up to a maximum of 40 days per year, • Opportunity to buy and sell holiday days, • Enhanced company sick and family friendly pay, • Access to paid qualifications and a wide range of learning and development opportunities and funded professional membership, • Defined contribution pension with matched generous employer pension contributions plus salary exchange and additional voluntary contribution options, • Access to an Electric vehicle leasing scheme, subject to the terms of the scheme, • Life assurance scheme providing death in service benefits to named beneficiaries, • Healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants and other services, • Employee assistance programme for employees and their immediate household dependants to support health, mental and financial well-being, • Annual flu vaccination, • Access to a savings and borrowing scheme, • Cycle to work scheme, • Travel season/travel ticket loan and much more! For a full list of benefits available to employees, please see our website You will work with colleagues who offer support to ensure our customers' expectations are met. In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards. This role is subject to PVG membership under the Disclosure (Scotland) Act 2020. Individuals who are barred from working with children or protected adults will not be considered for this position. Closing Date: 11:59pm on Sunday 8 February 2026. Interview Date: Interviews are being held on Monday 16 February 2026 at Link’s Falkirk office. How to Apply Our online application method is the most efficient way to apply and can be started by clicking the “Apply Now” button on our website. You must complete an application form to be considered for any of our vacancies but you don’t need a CV to apply for our positions. Also, if you aren’t sure about how long you have to fill in the form, you will be able to save it and return to it by clicking on the ‘My Applications’ tab of the vacancy search page and entering your username and password. We can offer suitable alternative methods to apply if requested including although not exclusively; hard copy, Braille and audio. You can request these by emailing our Resourcing Team detailing which format you would require. If you wish to submit a CV to supplement your application, please email this to us. Please note should an internal applicant be successful in applying for this position on either a seconded or permanent basis, they will move to the terms and conditions associated with the role for the duration of the time they are in post. The terms and conditions are outlined in the advert above, and in the job description. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds and from anyone who shares our commitment to inclusion. Our offices are fully accessible to wheelchair users and, as a Disability Confident Leader, we will interview all disabled candidates who meet the essential criteria.

Job Overview: We are looking for a dedicated Operational Excellence Facilitator to spearhead the implementation of our Productivity Excellence program across our two UK locations. In this critical role, you will ensure the seamless deployment of the Operational Excellence (OE) framework, including Daily Management Systems (DMS), aligning with our global strategy. Key Responsibilities: • Lead and facilitate the Operational Excellence program, championing the principles of Zero Defects, Zero Deterrents, Zero Harm, and Zero Waste., • Collaborate with site teams to set ambitious targets and navigate efforts toward achieving financial savings and KPI goals while maintaining effective communication across all functions., • Utilize your expertise in Lean, Theory of Constraints (ToC), and Six Sigma methodologies to coach teams, guiding them through project implementation and problem-solving techniques, while proactively identifying and addressing obstacles., • Drive the strategy and rollout of the DMS program in accordance with corporate guidelines, enhancing team capabilities through targeted training and coaching initiatives., • Analyze key productivity drivers, including employee performance metrics, organizational structure, and process improvements, to optimize productivity and efficiency across all areas., • Support daily workforce planning, standardizing and harmonizing staffing norms in Manufacturing, Packaging, Quality Control, Engineering, and other support functions to ensure business continuity., • Conduct industrial engineering studies to identify redundancies and eliminate non-value-added activities, enhancing overall efficiency., • Monitor the progress of productivity projects, providing regular updates on outcomes and financial results., • Assist in workforce budgeting and HR cost finalization, recommending optimal staffing levels to meet budget targets based on thorough analysis., • Set and track productivity measures across operational and support functions, contributing to gap analysis and continuous improvement efforts., • Contribute to workforce forecasting for cost and headcount requirements based on future capacity plans, ensuring alignment with long-term business goals. Qualifications: • Experience: 4 to 10 years in Industrial Engineering within manufacturing, corporate, or consulting environments., • Skills:, • Strong communication and influencing abilities to build robust relationships with stakeholders., • High levels of ownership and accountability, with a results-driven approach., • Proficient in MS Power BI, SQL, Tableau, Minitab, Sigma XL, Excel Macros, and MS Office., • Familiar with Industrial Engineering tools such as MOST, Time Studies, Capacity Planning, and Lean Management techniques including Value Stream Mapping (VSM), Overall Equipment Effectiveness (OEE), and Kaizen., • Expertise: Hands-on experience in implementing the Productivity Excellence Framework with a strong emphasis on the tactical execution of initiatives. Proven track record of conducting diagnostics, gap assessments, and aligning proposals to drive meaningful change. If you are ready to make a significant impact and help shape a culture of continuous improvement, we invite you to apply and join our mission for operational excellence!

Job Title: Financial Services Complaints Team Leader (End to End complaints) Department: Complaints Management Responsibility for: Management of up to 15 Complaints handlers Reports to: Operations Manager Location: Glasgow UK Cuprum – (Office Based) Contract Type: Full time ( 40 hours per week) Salary: £31k Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Customer Resolutions Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) • Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards, • Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability, • Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team, • Be point of escalation for all escalated complaints, • Communicate accurately and professionally with the ability to make informed decisions, • Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards, • Identify root cause and have the ability to report and recommend any actions for continuous improvement, • Minimum 1 years’ experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role, • Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints, • Is able to demonstrate experience in complex, regulated customer service environment, • Can confidently manage assigned workloads at a team level, • Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling, • Passionate about people engagement and delivering excellent customer service, • Attention to detail, • Is able to demonstrate excellent communication skills both verbally and in writing, • Comprehensive technical/computer skills, • Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills • People focused, • Is charismatic and engaging, • Excellent communication and influencing skills, • Advanced relationship building and stakeholder management skills, • Advanced levels of resilience and focus, • Self-motivated and can motivate others, with can-do attitude

CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Fraud Team on the Lloyds Banking Division campaign. Here is all you need to know… • Start Date: February 2026, • Salary: Salary dependent on experience and up to £28,500 with OTE of £29,500, • Job Type: Full Time – Permanent, • Working Hours: 40 hours per week (including training), • Operational hours after training - We require full flexibility between 10.00 - 23.00 Monday - Sunday, • Training: 2 weeks based in Glasgow, City Park., • Training hours 09:00am – 18:00pm Monday – Friday Who we are looking for… • A professional, polite and courteous telephone manner, • Ability to deliver excellent service with outgoing nature, • Excellent verbal communication skills, with fluency in English essential, • A good listener who can convey empathy, patience and understanding, • Confident and proactive to deal with difficult situations and conversations, • Confident in having customer conversations, • High levels of accuracy and attention to detail, • Confident in working independently, • Confident in making complex decisions, • Self-motivated and able to affectively problem solve, • Interpersonal skills, • Be driven to work towards achievable targets, • Excellent numeracy skills, • Experience in working with vulnerable customers, • Ability to educate our customers on how to protect themselves against Fraud, • Previous banking/ financial services experience is highly desired, • Previous call centre/ customer service experience is essential What will my role involve…? • Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact, • Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio, • Objection handling whilst ensuring the customer that we are here to help them and keep their account secure, • Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity, or scams, • Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support, • Helping customers that may be going through financial difficulty and debit card support, • Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services, • Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers, • Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers, • Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer, • Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management, • Work with vulnerable customers, and helping to resolve complex cases, • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Here are our key benefits… • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey, • 28 day annual leave (inclusive of bank holidays), increasing with length of service, • Discounted Bus Travel in Glasgow (First Bus) Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner. #Priority

We offer our mechanics: £40,000Do you have the skills to fill this role Read the complete details below, and make your application today.- £50,000 DOE plus benefits Additional opportunity to earn up to £9,000 every three years in performance bonuses(terms and conditions apply) All overtime paid at time and a half Fiat/Abarth, Falkirk Starting from 33 days annual leave (with room to grow) Flexible hours Toolbox cover Training provided to become an EV accredited Technician Generous employee discounts Opportunities to review salary yearly Private healthcare and sick-pay cover Maternity and paternity packages Mechanics, we couldnt do it without you As a mechanic, youll safely prepare our customers cars for the road ahead.Youll care about every detail and take pride in doing a meticulous job.Above all, youll want to be part of a capable, motivated team who feel the same way.Youll get the chance to work on an incredible range of manufacturers and models, developing your skills and staying up to date with the very latest in vehicle technology.Essential skills A certificate in Light Vehicle Maintenance Level 3 and solid work experience in the automotive industry The ability to work in a competent and efficient manner on your own or part of a busy team Strong communication skills Good attention to detail The ability to carry out work to high standards and to deadlines A proactive and enthusiastic approach The ability to accurately follow written and spoken instructions A full driving licence Day-to-day duties Carrying out servicing, repairs and maintenance to high standards Inspecting vehicle engine and mechanical/electrical components to diagnose issues accurately, using computer-based diagnostic equipment Repairing or replacing broken or defective parts Carrying out DVSA vehicle testing (if authorised) Road testing vehicles to check repairs Maintaining equipment and making sure tools are in good condition.Following checklists to ensure all procedures are completed Completing all documentation to the required standard Our Culture Arnold Clark is committed to creating a diverse and inclusive workplace.We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated.We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work.Our employees are at the heart of everything we do- diverse in our make-up, united in our goals.To find out more about Life at Arnold Clark , visit our website. xjlbheb Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

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