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Job Overview - Aviva Home Inbound Customer Service Specialist • Start Date: 02/02/2026, • Salary: £23,488.92 Per Annum - £12.60 per hour, • Site: Work From Home, • Shifts: Full Time 35.85 hours working 5/7 days, Monday to Friday 08:00-18:00, Saturday 09:00-15:00, Sunday 10:00-14:00 (Must be FULLY flexible to cover business operating hours), • Training: 36 Days (No holidays or appointments will be authorised during first 6 weeks of employment), • Contract: Permanent, • Probity: DBS, Credit Check, Sanctions check, CIFAS Check and 2 year employment history (this is in addition to referencing) Day to day responsibilities of the Customer Service Representative • Inbound Customer Service processing Aviva Home customers policies, • Handling call demand for Aviva Home Insurance policies, • Adhering to mandatory call scripts on all calls, • Using multiple systems simultaneously, • Owning and handling FCA regulated complaints through to completion, • Have direct responsibility handling underwriting risks and will deal with these queries with caution and customer protection at the forefront of your mind, • Identifying and recording vulnerability, where patience, empathy and support are critical, • Complying with strict FCA regulations around compliance with a key focus on customer protection Skills needed to be a Customer Service Representative We are looking for the following skills and attributes: • Must be proficient in using/navigating PC systems within a fast-paced environment, • Fantastic verbal/communication skills, • Comprehensive experience within a customer service environment, • Have an open mind and positive attitude in response to feedback to help you improve, • The ability to establish collaborative customer relationships, • A good attitude and the ability to interact with lots of different people, • Strong written skills with the ability to show attention to detail, • Professional and friendly manner, • A good, consistent typing speed, • Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence Other Info/Work From Home Requirements • Whilst this is a Work From Home opportunity, you must ensure you are free from any caregiving responsibilities during all shift times. For example, you are required to have full childcare arrangements in place, • It is imperative that you maintain a professional working environment as you would if you were coming to an office, • It is your responsibility to ensure you have a dedicated workspace free of noise and distraction to comply with your contractual obligations Tel Number - 0800 100 180 Email - ___ Benefits of being a Customer Service Representative • On-line recruitment process, with potential job offer within 24 hours and fully paid training, • 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary, • Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy., • Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!, • Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub, • Life Assurance Cover & Pension Scheme, • Length of Service and monthly recognition awards, • Opportunities for career development and progression Teleperformance are proud to be working with Aviva, one of the world’s most reputable brands. AVIVA is a leading multinational insurance company with over 33 million customers across 16 different countries. In the United Kingdom, Aviva is the largest general insurer and a leading life and pensions provider. They pride themselves on customer experience and have a strong commitment to serve their customers well. Within the role you’ll support customers with a range of enquiries regarding their car insurance policy, ensuring answers are always delivered and resolutions found, whilst maintaining the highest level of customer service. We are looking for great people who will listen and ask the right questions, whilst bringing their personality and enthusiasm to ensure all customers receive the attention and care they deserve. You will know how to always put the customer at the heart of everything that you do, along with having good computer skills and the ability and focus to maintain attention to detail whilst working to quality measures. Full training will be provided with on-going support to ensure you have the required knowledge and skills to succeed and enjoy your role. You can follow us on: Twitter ___ Facebook ___ Instagram ___

Joiner (Windows and Doors) Location: This post will be based at Link’s Falkirk office, with travel required across various sites. Hours of Work: 39 per week, Monday to Friday. The Role At Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential. An opportunity has become available for an experienced Joiner/window fitter to become part of C~urb’s Windows and Doors Team. You will provide a high quality and efficient service, carrying out all aspects of joinery work in properties owned or managed by Link Group or within service agreements to other organisations. C~urb is a partner company of Link Group and provides high quality, customer-focused repairs and maintenance services to Link tenants and other customers in Scotland’s Central Belt. In addition, we also deliver a range of planned and cyclical maintenance activities. The post is based within the Windows and Doors team in which you will work as part of a multi-skilled trade team and will be responsible for carrying out windows and doors installations, and other component renewals. There will be a requirement to work throughout Link's areas of operation, therefore a full UK driving licence is essential. You will be able to plan your own workload and work flexibly to ensure that timescales are met. Access to a van, power tools, mobile phone, uniform, and PPE are provided About You You will have proven experience in a similar joinery role and an NVQ/City & Guilds in Joinery or equivalent. You will have a competent knowledge of joinery manufactured components and knowledge of other core trades associated with joinery installations. This role requires knowledge of and a commitment to excellent customer care and knowledge and awareness of health and safety requirements and how both impact on method of work and customer needs. As a Joiner and window fitter, you will have knowledge of a variety of traditional and non-traditional construction methods, materials, and installations. In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’ s values; Responsibility, Empathy, Social Impact, Participate, Equity, Challenge and Transparency. For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above. What’s in it for you? As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities. As a Link employee, you'll likely benefit from the following: • Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards subject to terms of the scheme, • 35 days’ holiday per year (inclusive of public holidays) pro rata plus an additional 1 days' pro rata holiday per year after 1 years’ service up to a maximum of 40 days per year, • Opportunity to buy and sell holiday days, • Enhanced company sick and family friendly pay, • Access to paid qualifications and a wide range of learning and development opportunities and funded professional membership, • Defined contribution pension with matched generous employer pension contributions plus salary exchange and additional voluntary contribution options, • Access to an Electric vehicle leasing scheme, subject to the terms of the scheme, • Life assurance scheme providing death in service benefits to named beneficiaries, • Healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants and other services, • Employee assistance programme for employees and their immediate household dependants to support health, mental and financial well-being, • Annual flu vaccination, • Access to a savings and borrowing scheme, • Cycle to work scheme, • Travel season/travel ticket loan and much more! For a full list of benefits available to employees, please see the Link Group Ltd website. You will work with colleagues who offer support to ensure our customers' expectations are met. In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards. This role is subject to PVG membership under the Disclosure (Scotland) Act 2020. Individuals who are barred from working with children or protected adults will not be considered for this position. Closing Date: 11:59pm on Thursday 8 January 2026. Interview Date: Interviews are being held on Friday 16 January 2026 at Link’s Falkirk office. How to Apply Our online application method is the most efficient way to apply and can be started by clicking the “Apply Now” button below. You must complete an application form to be considered for any of our vacancies but you don’t need a CV to apply for our positions. Also, if you aren’t sure about how long you have to fill in the form, you will be able to save it and return to it by clicking on the ‘My Applications’ tab of the vacancy search page and entering your username and password. We can offer suitable alternative methods to apply if requested including although not exclusively; hard copy, Braille and audio. You can request these by emailing our Resourcing Team and detailing which format you would require. If you wish to submit a CV to supplement your application, please email this to the email provided on our website. Please note should an internal applicant be successful in applying for this position on either a seconded or permanent basis, they will move to the terms and conditions associated with the role for the duration of the time they are in post. The terms and conditions are outlined in the advert above, and in the job description. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds and from anyone who shares our commitment to inclusion. Our offices are fully accessible to wheelchair users and, as a Disability Confident Leader, we will interview all disabled candidates who meet the essential criteria.

Planner & Scheduler - Transit - Toronto, ON Canada Employment Type: Permanent FT (CAN) Workplace Type: Office Our client is an employee-owned construction solutions partner that services the buildings, industrial, infrastructure, water and project finance sectors. We deliver lasting value for our clients through meticulous planning and scheduling, while upholding rigorous safety and quality standards. With offices throughout North America, our passionate and knowledgeable teams deliver projects that enable communities to thrive and people to live, work, move and grow in a rapidly changing world. Join our team to deliver a better tomorrow. We are seeking top-tier talent to join our Buildings division and deliver innovative projects in the healthcare, education, hospitality, recreational, entertainment, retail, commercial office, mixed-use, multi-family residential and light industrial sectors. As a member of this collaborative team, you can expect a safe, diverse and inclusive environment, and on-going learning and career development opportunities. About The Role The Planner Scheduler is responsible for establishing project schedules for high complexity projects with oversight from the Planning / Scheduling Manager, maintaining project schedules of any complexity level, preparing 3-week look- ahead, developing sophisticated schedule performance reports and dashboards, driving extension of time claims, carrying out complex delay analyses, and aiding with project budgeting, change management, and cash flows. As a Planner Scheduler, you will: • Prepare the project master schedule for high complexity projects in accordance with contract requirements, • Establish a rapport with the client or client scheduling consultants to establish a project baseline schedule., • Negotiate stringent scheduling specifications to suit the complexity of the project, • Prepare schedule updates, including cash flow updates, as per Management System guidelines, and implement and lead the schedule update process when working remotely on a project, • Perform review and integration of risk registers and labour productivity, • Report schedule performance in the form of a regularly published Schedule Performance Report that contains progress dashboards, Earned Value Analysis / Schedule Performance Index, S-curves, Heatmaps, Milestone Trend Analysis, Variance Analysis, and areas of concern, and mentor junior Planners / Schedulers in the development of such reports, • Review reports generated by more junior team members, • Identify and communicate areas of risk and opportunity as they relate to the project schedule, participate in response planning, and share past experiences and lessons learned with the project team, • Highlight the need for corrective action relating to production and lead discussions on such corrective actions, schedule mitigation measures, and resequencing with the project team, • Define criticality criteria as per the contract documents and identify and communicate critical path and near-critical path activities, • Review schedules prepared by other team members to identify quality issues and risks, define an optimum risk response plan to complete the project on time, and ensure the schedule is robust and appropriate to support potential extension of time claims, • Liaise with subtrades and field superintendents for input into the project schedule and look-aheads, • Possess a good understanding of and ability to utilize different methodologies of delay analysis in the industry and work with external delay experts to provide support and oversight for extension of time claims, • Track and report on schedule float, • Develop commissioning schedules for complex projects, where applicable, • Prepare and/or oversee Bid Management schedules for major pursuits by collaborating with design consultants and estimators, • Lead the planning and documentation process of the interfaces (inputs and outputs) between design, procurement, construction, and permitting, and mentor junior Planners / Schedulers where required, • Lead project schedule management planning (execution plan), • Provide key input to execution plans from a time and resourcing perspective, • Oversee and prepare project schedule based on narrative, complete with work area layouts, sequence diagrams, and design-procurement matrix, • Contribute to the development and review of the cash flow and project budget, as required, • Help review and update the cash flow and identify when deviation from the project schedule and cash flow would require mitigation to get the project back on track, • Assist the project team in identifying tasks with low productivity that incur higher costs than budgeted Qualifications/ Experience: • Equivalent to completion of a diploma training program at a college or technical school; a degree in Engineering or Construction Management is preferred, • 5+ years of Planning / Scheduling experience with commercial building projects, • PMP, PMI-SP, PSP, EIT, P.Eng., CCDA, and/or CET (Certified Engineering Technologist) designation is an asset, • Experience working on multiple projects from initiation to close out, • Planning / Scheduling experience in a variety of delivery methods such as EPC, Design-Build, CM, PPP, etc, • Experience in different delay analysis techniques, • General Contractor experience is required, • Experience using Primavera P6 and Microsoft Office Suite, • Experience using Microsoft Project, Tilos, Powerproject, and vPlanner and with 4D scheduling is an asset, • Ability to communicate effectively and write reports, narratives, and analyses in a professional and presentable manner Legal Information: We act as an employment agency for permanent work and as an employment business for temporary work. For roles in the UK, applicants must be eligible to live and work in the UK. We value diversity and promote equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all areas of society and can discuss any reasonable adjustments to support your application.

Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements, • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly, • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment, • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations, • Communicate expectations to employees and provide timely updates, • Provide subject matter expertise in handling escalated customer calls as needed, • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities, • Stay current on internal work processes, policies and procedures. Attend required manager development training, • Promote the Concentrix values through both behavior and attitude, including being an advocate for team members Candidate Profile • Associate's degree in related field with two to four years of relevant experience preferred, • Highly motivated individual with skills to develop and coach team members to achieve performance expectations, • Work well under pressure and follow through on items to completion, • Strong communication skills, both written and verbal, • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable, • Ability to mentor, coach and provide direction to a team of employees, • Willingness to work a flexible schedule Career Level Description Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks. << Philippines ONLY, Additional Description >> • Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made, • Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies, • Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates, • Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement management policies, • Support and manage the program together with other Team Leaders and Managers, • Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements, • Manage team members on their performance on a regular basis, and write and deliver performance appraisal., • The Team Leader’s role is a managerial level position, a position reposed with trust and confidence. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

About The Role Role summary: The Site Based Project Manager is required for the successful delivery of major projects from contract award to completion and close-out. It is a full-time employee role based in the PD&MS Group Grangemouth office 5 days a week, and will require the incumbent to make regular visits to the client offices and nearby site. The role will involve being the Project Responsible Person, client contact point and simultaneously managing a portfolio of projects in varying stages of the project lifecycle. Candidates will need to have previous experience working for an EPCM contractor and who have worked on projects for on-shore oil and Gas sites undertaking Brownfield modification work. The role will require cost and schedule management skills, ability to develop estimates and deliver work within the agreed budget, scheduling and proactively managing change as it occurs. Responsibilities: • Ensuring robust technical and commercial change control mechanisms / procedures are in place and are being adhered to diligently, • Establish and implement project meetings whether internally or externally at Client premises and ensure their frequency and repetition, • Establishing a good working relationship and rapport with Company and Client project team members alike to ensure project harmony, • Overseeing and approval of all project budgets expenditure and revenues and for monitoring of same at a meaningful frequency, • Ensuring project related Company sales are maximised and up to date with all potential delays mitigated, • Ensuring Appraise, Select, Define, Onshore and Offshore Execute and Close-out Phases, or parts thereof, of all projects are driven and delivered safely in line with, or ahead of expectations, • Ensuring all projects are effectively completed strictly in accordance with the requirements of the contract as a minimum, and that adequate resources Group wide are in place to meet those requirements, • Completion of one onshore site visit (to the onshore storage base) and one offshore visit (to either East Azeri, West Chirag or Chirag platforms) per quarter to assess performance of PD&MS individuals, and have them feel a PD&MS management presence. Attitude towards safety and sound working practices should be assessed as far as possible, and to remind employees of minimum PD&MS expectations. Liaison should take place with the local site management to gain feedback on PD&MS performance. (N.B. This is BP Caspian specific responsibility), • Understanding and positively reacting to Client needs in an expedient and proactive manner, • Responsible for managing all Client and Vendor interfaces to ensure seamless project execution is achieved, • Establishing and setting clear goals and priorities for all projects, • Proactive identification of potential issues / conflicts and timely resolution of same, • Convene and chair periodic project meetings and project reviews with clear and concise actions agreed and executed, • Ensuring accurate and timely reporting and planning, • Operational input to Senior Management Review meetings, • Periodic review of company procedures and policies and development and improvement of same to meet expectations and ensuring integration where required, • Input to, operational personnel recruitment, training and resource allocation, ensuring the right people are in the right positions, • Assessment of resourced headcount and management of same, • Ensuring adherence to the formal contract in place, • Demonstration of safe approach in design and working practises, • Encouragement of attention to safety, • Responsible for ensuring professional development is maintained and identified competency requirements are undertaken in a timely manner, • Adherence to the Company Integrated Management System, • Compliance with Quality Assurance, Health and Safety and Environmental Policies, • Demonstrate and promote PD&MS QHSE principles and lead by example., • Ensure unsafe activities are challenged., • Adherence to the requirements of best practice standards recommendations and processes in the undertaking of duties. In particular, risk assessment and control, reliability and failure prevention necessary to ensure the safe design, provision and use of tools, equipment and systems, • Demonstrate and promote PD&MS values and lead by example., • Ensure direct report performance reviews are carried out within the required timescales, • Providing direction and support to project personnel to achieve or exceed targets and KPl's, • Assurance of competence of project personnel under Project Manager control. Identification of personnel shortfalls and submission of proposal to Project Delivery Manager / Country Manager for solutions such as training, coaching or other measures, • Training and development of Project Engineers, • Ensure all supervised personnel are aware of continuous improvement issues of new technology, • Development of Training Plans for direct report Azeri National resources, and regular monitoring of performance against the Training Plan (NB: This is a BP Caspian specific responsibility) About You Qualifications: • Degree qualified in an Engineering or Project Management discipline, • Project Management Training – PMI or APM accredited, • Membership of a recognised professional body, • Masters degree in relevant discipline (preferred) Experience / competence: • Understanding of interfaces between various engineering disciplines, • Previous experience working for a EPCM contractor, • Understanding of relevant oil & gas industry codes and standards, • Thorough knowledge and understanding of drilling rig equipment and systems, • Demonstrable understanding of drilling operations and maintenance activities, • Demonstrable experience in an offshore industry project role including construction activities through to close-out, • Experience in the use of Planning software, • Demonstrable experience in anticipating and resolving problems and contingency planning capabilities, • Financial and contractual awareness coupled with sound commercial judgement, • Significant demonstrable experience in a similar position, • Experience in managing and developing others, • Competent in the use of MS Office applications, • Offshore certification (preferred), • Excellent written and spoken English Personal attributes: Our GENES, our core values, define who we are, what we stand for and how we deliver. • Go the extra mile, • Empower our people, • Never get complacent, • Engage our partners About Us PD&MS has been engineering solutions in the energy industry and beyond since 2002, our ability to combine innovative ideas with technical expertise sets us apart. A flexible, full-service provider committed to supporting the energy transition, we deliver high-quality project work across the entire lifecycle of assets within the oil and gas, renewables and nuclear sectors. But whoever we work with, it’s the energy, professionalism and purpose of our people that really makes the difference. Be who you’re meant to be, with PD&MS We firmly believe in a work culture in which: individual differences are a source of collective strength and pride; everybody can perform to the best of their abilities and on a level playing field; and all colleagues feel they’re part of our team and their voices will be heard. We’re already heartened by the diversity within our organisation, but we recognise that there’s always more we can do to improve further. We welcome applications from all persons regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran or disability status. We’re energised by the prospect of operating successfully today, tomorrow and far into the future. But we’re also driven to ensure that our business activities are conducted in socially responsible, morally acceptable and sustainable ways.

CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign. Here is all you need to know… • Start Date: January 2026, • Salary: £25396.80, • Job Type: Full Time – Permanent, • Working Hours: 40 hours per week (including training), • Operational hours after training - We require full flexibility between 08.00 - 22.00 Monday - Sunday, • Training: 2 weeks based in Glasgow, City Park., • Training hours 09:00am – 18:00pm Monday – Friday, • Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Who we are looking for… • A professional, polite and courteous telephone manner, • Ability to deliver excellent service with outgoing nature, • Excellent verbal communication skills, with fluency in English essential, • A good listener who can convey empathy, patience and understanding, • Confident and proactive to deal with difficult situations and conversations, • Confident in having customer conversations, • High levels of accuracy and attention to detail, • Confident in working independently, • Confident in making complex decisions, • Self-motivated and able to affectively problem solve, • Interpersonal skills, • Be driven to work towards achievable targets, • Excellent numeracy skills, • Previous banking/ financial experience is highly desired but not essential, • Previous call centre/ customer service experience is essential Values we look for you to have... • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What will my role involve…? • Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact, • Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support, • Helping customers that may be going through financial difficulty and debit card support, • Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services, • Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers, • Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers, • Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer, • Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management, • Confident in following banking processes and explaining this to customer Here are our key benefits… • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey, • 28 day annual leave (inclusive of bank holidays), increasing with length of service, • Discounted Bus Travel in Glasgow (First Bus) Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner. #priority

Join Our Team as a Customer Service Specialist – Banking & Financial Services (Hybrid, Glasgow) Teleperformance certified as great place to work UK in 2025!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. We’re expanding our Banking and Financial Services team and are looking for skilled Complaints Handlers to join us. If you have at least one year’s experience in the banking or financial services industry, we’d love to hear from you. Start Date: 12th January 2026 Get ready to kick off the new year with a fresh start in a role that truly matters! Salary: £26,728 per annum Competitive pay with opportunities to grow and develop your career. Location: Hybrid – Glasgow, Cuprum Building, Argyle Street * Hybrid solutions to match business and personal needs Hours: Full-Time – 40 hours per week * Shifts between 8:00 am and 5:00 pm, Monday to Friday Training: * 3 weeks of comprehensive training, followed by 5 weeks of supported working Contract Type: Permanent Background Checks: To keep our customers and colleagues safe, you’ll need to pass the following checks: * * Right to Work in the UK * Criminal Record Check * Credit Check • Sanction, • CIFAS Any other relevant pre-employment screening Please note: No holidays or time off can be taken during your first 8 weeks of employment Join Our Complaints Team – Where Empathy Meets Excellence We believe that even when things go wrong, we have the power to make them right—and better than ever. Our Complaints team sits at the heart of that mission, turning customer frustration into loyalty through empathy, insight, and action. What You’ll Be Doing • Deliver exceptional customer experiences by handling complaints with empathy, clarity, and care—whether it’s over the phone or in writing, • Dive deep into issues to uncover root causes, and collaborate across teams to prevent future problems before they arise, • Champion a customer-first culture, helping shape a service experience that’s as thoughtful as it is effective, • Investigate each complaint thoroughly to ensure every customer receives a fair and transparent resolution, • Be the final voice of support—resolving issues with confidence and compassion when customers need us most, • Work through complex problems and escalate when needed, always keeping our commitment to timely and accurate outcomes You Should Apply If… • You’re a seasoned complaint handler with experience in regulated environments or you’ve spent a year or more in the banking or financial services world and are ready to take your skills to the next level., • You’ve written final responses and know how to communicate clearly, fairly, and with impact, • You’re confident and resilient when speaking to customers—whether it’s a tough call or a thoughtful email, • You thrive in fast-paced environments and embrace change with a positive mindset, • You’re comfortable working to targets and deadlines without compromising on quality, • You’ve got a sharp eye for detail and a strong sense of fairness, • You’re great at simplifying complex issues and explaining them in a way that’s engaging and easy to understand, • You quickly grasp key regulations and understand how they shape our decisions, • You’re deeply empathetic, always put yourself in the customer’s shoes, and take full ownership of their journey Values we look for you to have: • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Skills needed to be a Customer Service Representative • A professional, polite and courteous telephone manner, • Ability to deliver excellent service with outgoing nature, • Excellent verbal communication skills, • A good listener who can convey empathy, patience and understanding, • Confident and proactive to deal with difficult situations and conversations, • High levels of accuracy and attention to detail, • Be driven to work towards achievable targets Financial Sector - Key Responsibilities • Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels, • Use your problem-solving skills to support our customers, resolve their query and create a positive experience., • Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers, • Have excellent attention to detail, • Be knowledgeable of our client’s process and products and how best to support the customer Benefits of being a Customer Service Representative • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign. Here is all you need to know… • Start Date: January 2026, • Salary: £25396.80, • Job Type: Full Time – Permanent, • Working Hours: 40 hours per week (including training), • Operational hours after training - We require full flexibility between 08.00 - 22.00 Monday - Sunday, • Training: 2 weeks based in Glasgow, City Park., • Training hours 09:00am – 18:00pm Monday – Friday, • Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Who we are looking for… • A professional, polite and courteous telephone manner, • Ability to deliver excellent service with outgoing nature, • Excellent verbal communication skills, with fluency in English essential, • A good listener who can convey empathy, patience and understanding, • Confident and proactive to deal with difficult situations and conversations, • Confident in having customer conversations, • High levels of accuracy and attention to detail, • Confident in working independently, • Confident in making complex decisions, • Self-motivated and able to affectively problem solve, • Interpersonal skills, • Be driven to work towards achievable targets, • Excellent numeracy skills, • Previous banking/ financial experience is highly desired but not essential, • Previous call centre/ customer service experience is essential Values we look for you to have... • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What will my role involve…? • Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact, • Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support, • Helping customers that may be going through financial difficulty and debit card support, • Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services, • Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers, • Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers, • Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer, • Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management, • Confident in following banking processes and explaining this to customer Here are our key benefits… • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey, • 28 day annual leave (inclusive of bank holidays), increasing with length of service, • Discounted Bus Travel in Glasgow (First Bus) Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner. #priority

Additionally, this role will have a strong Employee Relations element, so your experience of this is essential. Additionally, you'll have experience in recruitment and other general HR duties. Our client is seeking an experienced HR Advisor for this newly created role starting in January for an esta

Additionally, this role will have a strong Employee Relations element, so your experience of this is essential. Your new company Our client is seeking an experienced HR Advisor for this newly created role starting in January for an established global asset management firm. What youll need to succeed