UK Operations Manager
2 days ago
Newton Abbot
Our Client is a leading multi-national technology company headquartered in Heathfield, Devon. The Company designs, manufactures and sells specialist technology products and solutions, including remote workstations, GPU accelerated servers and its own range of Thin Clients. These products occupy key positions in the high-growth AI, Remote Working and Virtual Desktop Infrastructure (VDI) markets. Demand is driven by unique expertise in end-to-end solution design, global deployment and support, and products with industry leading security, agility, density, power and thermal management for data intensive workloads and for mission critical remote computing. The Companys class leading solutions power critical IT in global financial trading floors, militaries and governments, entertainment production, engineering and construction. Solutions provide customers with break-through competitive advantages and operational resilience. The Company has turnover of £20m+ with ~70 employees globally, and manufactures (including SMT capabilities) across two sites in Heathfield, Devon and Bridport, Dorset. With new products and expanding distribution channels driving growth, our client is now seeking an Operations Manager to join its talented team. Purpose of role As the Operations Manager you will be primarily responsible for overseeing the day-to-day running of Production (across two sites), implementing and managing strong processes and quality procedures, alongside general site management. This role will manage, directly and indirectly, ~24 employees, and require you to be onsite 5 days a week. This is a hands-on role within a fast paced and growing SME. Responsibilities Co-ordinate day to day activities and ensure alignment between Production and other Operational Support departments involved in the End-2-End customer fulfilment process, liaising with key stakeholders where appropriate Facilitate close collaboration between teams to ensure customer orders are serviced in a timely manner Proactively strive for process improvements with implementation of 5S and using Six Sigma methodology to further automate, refine and improve operational processes to maximise productivity People management of Production teams across both UK sites - leading, empowering and coaching, setting personnel objectives and performing appraisals Project manage change implementation of new systems and processes Facilities management, across both UK sites Health, Safety and Environmental (HSE) management, across both UK sites, to ensure the health, safety and welfare of employees and visitors in the workplace Develop reporting metrics to assess production output, wastage, OTIF metrics and product failure rates Oversee product returns process and ensure proactive preventative measures are taken to reduce failure rates / improve quality Lead on cost down initiatives Stock management for both UK sites, ensuring FIFO processes and the accuracy of ERP to support data integrity Day-to-day oversight of IT function Assist with compliance of ISO 9001 accreditation Essential Requirements Demonstrative experience of managing Production facilities in previous roles Excellent interpersonal and people management skills Experience of managing and implementing QA and QC processes Experience of owning HSE requirements and facilities management An appetite for hitting targets and deadlines, with a proactive and hands on attitude Recognising key relationships and building rapport with key stakeholders Strong project management and change management skills Excellent communication skills and good attention to detail An effective team player with the ability to support other team members Desirable Experience gained within the electronics engineering and/or technology sectors would be highly desirable Experience working in a fast-paced SME Knowledge of using Sage 200 ERP system Previous management of IT function Management of ISO 9001, 45001 and 14001 What you can expect from us Competitive salary 25 days holiday plus bank holidays, rising to 28 days with service Pension scheme with 6% employer / 4% employee contributions (plus optional salary sacrifice scheme) Flexitime scheme Health cash plan with access to wellbeing advice and perks Cycle scheme for any budding cyclists Access to discounts on selected retailers though discounts platform Professional development support and relevant membership fees covered If you have passion and experience within a similar role, this is an excellent opportunity to further develop your career in a growing multi-national organisation operating at the cutting-edge of its field. The successful candidate will need to live within commuting distance to Heathfield, Devon, be willing and able to travel a couple of times a month to our Bridport site and have relevant experience managing a production facility. Other organisations may call this role Production Manager, Head of Operations, or Site Manager. TPBN1_UKTJ
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