Operations Manager
2 days ago
Guildford
We're hiring an Operations Manager role for an FMCG scale-up based near Guildford. This ethical brand has grown double digit for the last 5+ years. They have an established customer base, and are operating across multiple channels within the UK. This role will lead and develop a team, whilst also being responsible for continuous improvement, 3PL/carrier management, health & safety and cost reduction initiatives. Key Responsibilities Operations & Fulfilment • Take overall responsibility for day-to-day production and order fulfilment across direct-to-consumer, wholesale, grocery, and business customer channels., • Ensure customer orders are delivered on time and in full while maintaining tight control of labour expenditure and operational budgets., • Build strong relationships with third-party logistics providers and manufacturing partners to achieve high standards of service, quality, and cost efficiency., • Develop and implement logistics solutions that improve operational performance while supporting sustainability objectives. Process Improvement & Performance • Identify opportunities to streamline workflows, improve standard operating procedures, and eliminate waste across production and fulfilment., • Drive initiatives that improve packaging efficiency, lower shipping costs, and minimise environmental impact., • Analyse operational metrics and performance data to identify root causes, implement corrective actions, and reduce cost-to-serve., • Improve order accuracy, delivery reliability, and the overall customer experience., • Lead initiatives that reduce product returns and customer service enquiries through operational enhancements. Leadership & Compliance • Establish effective team structures, succession planning, training programmes, and capability development., • Champion a strong culture of health and safety while ensuring compliance with quality standards and BRCGS requirements., • Oversee preventative maintenance programmes to maximise equipment performance and minimise production downtime., • Support fulfilment planning for retail, grocery, and peak trading periods., • Play a key role in shaping and scaling operational capability to support future business growth. Skills & Experience • 3+ years experience leading operations within a fast-moving consumer goods (FMCG) environment., • Demonstrated success managing production/manufacturing/logsitics operations, • Comfortable balancing a hands-on presence within operations while also driving strategic process improvements., • Strong leadership skills with experience coaching, developing, and motivating teams., • Sound understanding of health & safety legislation, quality management systems, and industry compliance standards.