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Create, maintain and drive a finance systems controls culture across the finance systems team and wider business. Drive high standards of Finance systems controls. Lead relationship External and Internal auditors for finance systems controls.

Our unique step by step approach, providing accommodation, personal development opportunities and specialist support services, identifies and fulfils aspirations. You will work closely with our current external partners in Health and Safety and IT and ensure the overall smooth running of our busines

Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed. Service Desk Analyst Job Description Service Desk Analyst (Customer Service / Triage) Telent are looking for a Service Desk Analyst (Customer Service Helpdesk Agents / Helpdesk Operators) to join our growing Customer Service Centre in Camberley. We have numerous prestigious managed service contracts that we are currently delivering on and an increasing order book, and we are in a great place to expand our team to support our growth. Plenty of training and development is on offer! This Service Desk Analyst role will cover x3 start times that change week by week. Day shift patterns are as follows: * • 7:00am-3:00pm (one week per month), • 9:00am-5:00pm (two weeks per month), • 11:00am-7:00pm (one week per month) The successful Service Desk Analyst will be contracted to work 37.5 hours per week, and will be office-based from our modern Camberley office building (GU15 3YL). Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure, and businesses across the country. Be prepared to jump right in when you join. The work is complex, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7. Service Desk Analyst - What you’ll do: * • Act as the 1st point of contact for new incidents, requests, and queries raised by Telent and external customers over a wide range of platforms - telephone, email, B2B and customer portals, • Log tickets and triage based on severity of incident / request or query, • Ensure that excellent customer service is provided to the customer consistently, • Follow up actions in a timely manner and provide regular customer updates to meet promises made, • Attend training sessions when required, • Order and arrange spare parts for various IT related incidents or requests via an internal logistics application process, • Coordinate / arrange and schedule Engineers or Field Engineering resources to customer sites, • Maintain rapport with our customers by displaying a detailed understanding of their support requirements and contracts, • Maintain high levels of incident ownership throughout the Incident Lifecycle to a satisfactory customer resolution, • Liaise pro-actively with suppliers or partner vendors and escalate where necessary to ensure timely resolutions and achieve customer specific Service Level Agreements (SLA’s) and meet Key Performance Indicators (KPI's), • Understand and proactively operate the “Escalations Procedure”, • Meet the Service Desk Key Performance Indicators (KPI’s) as set by the Service Centre Manager Service Desk Analyst - Who you are: The Service Desk Analyst (Customer Service Helpdesk Agent / Helpdesk Operator) is passionate about customer service and communication, acting as the first point of contact for any issues, requests, and incidents that come in from our key customers within the Public Services sector. This role focuses on customer support and customer service – THIS IS NOT a technical troubleshooting / fixing / 1st Line IT support role. Although a specific Service Desk Analyst job history or experience is not essential, we would welcome and consider experience in a retail, customer service, call centre, coordinator / coordinating, or administration environment, though on-the-job training will be provided. Proficiency in using Microsoft Office programs, Like MS Word, MS Excel, MS Outlook, and MS Teams, would be required. If you're eager to start and develop a career as a Service Desk Analyst, this role could be the perfect fit for you. Service Desk Analyst - Key requirements: * • Administration, Coordination / Coordinator, Retail Assistant or Customer Service experience in a demanding environment is ideal (service desk, customer service, helpdesk, call centre, retail, public sector etc.), • Computer literate and a confident user of Microsoft programmes; Microsoft Word, Microsoft Teams, Microsoft Outlook, Microsoft Excel, • Triage / call handling / telephone-based customer service / customer service assistant experience is welcomed, • Successful experience of working in a team and working on your own, • ITIL Aware (Desirable but not essential) Telent - What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. Other additional benefits with this role: * • Company pension scheme, • Access to the Flexible Benefits platform, • A range of family friendly policies, • Occupational health support and wellbeing Portal, • Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme Telent: We’re guided by our values and behaviours: * • Be Inclusive, • Take Responsibility, • Collaborate, • Be Customer-focused Brilliance brought together. #LI-Onsite #TJ-Onsite

Service Desk Analyst - What you’ll do: - Act as the 1st point of contact for new incidents, requests, and queries raised by Telent and external customers over a wide range of platforms - telephone, email, B2B and customer portals - Log tickets and triage based on severity of incident / request o

Service Desk Analyst - What you’ll do: - Act as the 1st point of contact for new incidents, requests, and queries raised by Telent and external customers over a wide range of platforms - telephone, email, B2B and customer portals - Log tickets and triage based on severity of incident / request o

Office Location: Arlington Square, Bracknell (external role requires travel across the UK). We are now looking for a talented external business development manager to accelerate our growth, this field-based role requires meeting customers face to face to build engagement and demonstrate our products

Are you an experienced Sales Account Manager successfully managing sales of Aggregates and Asphalt? Do you thrive in a fast paced environment? Would you like the opportunity to become part of the UK’s leading sustainable construction solutions business?.Due to internal promotion, we are currently

Investment Director, Philips Ventures. This senior-level role will be pivotal in managing both direct minority investments in external ventures and commitments to health-tech-focused venture capital funds. Source and evaluate venture capital funds aligned with Philips' strategic focus areas and inve

Do you have extensive experience as a research leader in a market research or business research setting? Do you have experience using research to influence external stakeholders? If so, we have the perfect role for you!.This insight will influence Abri’s operational decisions, its future strategic

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As a Workshop Technician, you will be in a supervisory role within the Workshop, leading the team in the delivery of bespoke work for a multitude of different internal and external stakeholders. Join us as a Workshop Technician at our Farnborough site, where you will have the opportunity to work wit

Understand and interpret the User Needs, Concept of Operations (CONOPS) and Concept of Use (CONUSE) and be able to derive the technical and functional requirements for specific external communications systems. Understand the contractual and performance requirements for external communications system

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Management of the statutory reporting process, ownership of first draft financial statements and disclosure notes. Assistance with SPV accounting and financial statements reporting. A truly varied role, which includes supporting the month-end close process, external reporting, tax reporting and a va

Service Desk Analyst - What you’ll do: - Act as the 1st point of contact for new incidents, requests, and queries raised by Telent and external customers over a wide range of platforms - telephone, email, B2B and customer portals - Log tickets and triage based on severity of incident / request o