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  • Front Office Receptionist
    Front Office Receptionist
    4 days ago
    Full-time
    London

    JOB OVERVIEW To co-operate and work with departmental colleagues and team members across the business, carry out tasks as designated and manage the day-to-day practical aspects of customer service in an organised, structured and professional way. As one of the first faces our guests see, you’ll play a key role in shaping their overall experience—from the moment they arrive to the moment they leave. Whether you’re checking someone in after a long journey, recommending your favourite dish, or serving drinks with a smile, you’ll be at the heart of delivering genuine, memorable hospitality. No two shifts are the same. One moment you might be handling bookings or answering guest enquiries at reception, and the next you’ll be on the floor supporting the restaurant or bar team during a busy service. To carry out all tasks and procedures in line with statutory requirements and ensure that customer service is provided in line with the business and performance objectives of the Hotel. DUTIES AND RESPONSIBILITIES Reception & Guest Experience · Welcome guests with warmth, authenticity, and a personalised approach. · Complete check-in and check-out efficiently using the hotel’s PMS. · Assist with reservations, room allocation, and guest requests. · Provide local knowledge, recommendations, and curated lifestyle tips. · Handle billing, payments, and procedures accurately. · Resolve guest concerns quickly and effectively, escalating when needed. · Support lobby hosting duties: welcoming, socialising, and maintaining presentation. Food & Beverage Service (where applicable) · Deliver high-quality service across breakfast, bar, restaurant, coffee bar, and grab & go. · Prepare and serve coffees, drinks, and light food to brand standards. · Host in F&B spaces: welcoming guests, explaining menus, ensuring great experiences. · Maintain cleanliness, setup, and replenishment of F&B areas. · Assist with orders, inventory checks, and receiving deliveries. · Follow food safety, allergens, and hygiene procedures. General Operations & Team Support: · Work flexibly across multiple areas depending on business needs. · Support events, activations, and lifestyle programming. · Ensure public areas remain clean, inviting, and on-brand. · Maintain a positive, supportive, and inclusive team environment. · Follow all hotel policies, safety procedures, and brand standards. Other · While this job description is intended to be an accurate reflection of the duties involved with this position, the company reserves the right to add, remove or alter duties when business need dictates. REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE FOR THIS ROLE Experience: · Previous hotel reception experience · Experience in food and beverage services · Experience using PMS and POS systems Skills: · Passion for hospitality and delivering memorable guest experiences. · Positive, energetic, and adaptable personality. · Strong communication skills and confidence in guest interaction. · Ability to multi-task and remain calm under pressure. · Willingness to learn across multiple operational areas.

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  • Salon / Spa Receptionist
    Salon / Spa Receptionist
    5 days ago
    £12.8–£13.2 hourly
    Part-time
    London

    Receptionist Position, Central London Salon Join a fast paced, high energy London salon with a reputation for excellence. We are seeking a polished, organised and confident receptionist to become the face of our front of house. What you can expect: • Central London location with strong footfall, • Busy, vibrant environment with a diverse clientele, • Growth opportunities within a multi salon group What we require: • Previous salon, spa or hospitality reception experience is strongly preferred, • Exceptional communication and customer service skills, • Well presented, punctual, composed under pressure, • Confident with booking systems, payments and telephone handling, • Ability to multitask, prioritise and keep the salon running smoothly, • Friendly, warm and able to maintain a welcoming atmosphere at all times What the role involves: • Greeting and hosting clients from arrival to departure, • Managing appointment schedules and maintaining smooth daily operations, • Handling payments, refunds, vouchers and upselling services where appropriate, • Coordinating stylists’ columns and ensuring seamless flow of the day, • Keeping reception and waiting areas immaculate If you thrive in a buzzing environment, take pride in high service standards and enjoy being the heartbeat of a team driven workplace, we would love to hear from you. Apply now for immediate consideration.

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  • Music Assistant (Socials/Promotions/Bookings)
    Music Assistant (Socials/Promotions/Bookings)
    5 days ago
    £18000–£25000 yearly
    Full-time
    London

    We are an award-winning live music venue based in South London. As a venue, we pride ourselves on having an innovative and creative approach to what we do, and through this, we are growing quickly as a team, with a solid and sustainable base. Due to this continued expansion, we are now on the lookout for a music assistant to come in and assist the current music team. The successful candidate will have experience working in a music/promotions setting and have a huge interest in booking and promotion, as well as music-related social media. They will be aware of developments at the forefront of music, arts and culture and excited by the opportunities and challenges of developing a renowned music programme/venue. ROLES AND RESPONSIBILITIES Day to day ● Managing social media platforms, including Instagram, TikTok, and Facebook ● Coming up with/creating original pieces of content for social media channels ● Creating mailers on our mailing platform ● Creating adverts on Meta ● Researching new artists, bands, brands & promoters that are suitable for the venue ● Negotiating deals for music events on behalf of the venue ● Setting up events online (creating ticket links, event pages, uploading onto our website and other listing sites) ● Working with the wider programming team to develop a rounded programme of music, arts, corporate and community content. ● Setting up events online (creating ticket links, event pages, uploading onto our website and other listing sites) ● Stage/event management on some event days ● General venue development and input ● Communicating with our ticketing partners PERSON SPECIFICATIONS ● Experience in developing and implementing a coherent music programme for a similar organisation(s). ● A commitment to championing diversity and representation, with a knowledge of a diverse range of genres and cultures and a demonstrable ability to work with people from a wide variety of backgrounds. ● Understanding of the demands and challenges faced during organisational change. ● Outstanding interpersonal skills. ● Experience maintaining relationships with music industry clients. ● Experience with and understanding of social media and event marketing tools. ● Organised and self-motivated, with the ability to work across a range of events simultaneously and work within tight deadlines. ● Excellent organisational, administration and communication skills. ● Ability to make continuous improvements to administrative processes. This role requires someone with previous experience working within a music role. Preferred roles include event promotions, booking, and music social media management. It is essential for social media & programming to have a keen interest in music and an understanding of the genres that the venue works with. The successful candidate will have first-hand experience in growing numbers/engagement on a variety of social media platforms. The team member must be able to work independently at times and be comfortable working on multiple tasks at any one time. It is a fun working environment, and you’ll get to be part of a keen team of people with a genuine love for the events that happen at the venue. We are looking for someone who can share our enthusiasm! When applying, please be sure to reference any previous work you have done

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  • Private Personal Assistant & Lifestyle Coordinator (HNWI Support)
    Private Personal Assistant & Lifestyle Coordinator (HNWI Support)
    9 days ago
    £19.23 hourly
    Full-time
    London

    Location: Flexible / London-based with travel as required Employment Type: Full-time Overview: We are seeking a highly organised, discreet, and proactive Personal Assistant to support a high net worth individual with both personal and professional responsibilities. This is a varied and fast-paced role requiring excellent judgement, flexibility, and the ability to manage multiple priorities seamlessly. The ideal candidate will be comfortable handling a mix of administrative duties, lifestyle management, and day-to-day practical tasks, while maintaining the highest level of confidentiality and professionalism. Key Responsibilities: Administrative & Communication Support: • Managing and responding to emails, calls, and correspondence on behalf of the principal, • Drafting, proofreading, and organising documents and communications, • Diary management, including scheduling meetings, appointments, and reminders, • Acting as a point of contact between the principal and external stakeholders, • Maintaining filing systems (digital and physical) Household & Personal Management: • Overseeing daily household operations and liaising with domestic staff, • Coordinating maintenance, repairs, and service providers, • Managing laundry and dry cleaning arrangements, • Running personal errands (shopping, returns, collections, gifting), • Ensuring household supplies are stocked and organised Travel & Lifestyle Coordination: • Booking and managing domestic and international travel (flights, accommodation, transport), • Preparing detailed itineraries and travel packs, • Managing passports, visas, and travel documentation, • Arranging restaurants, memberships, and leisure activities Financial & Organisational Support: • Tracking expenses and assisting with budgets, • Managing invoices, receipts, and basic financial administration, • Liaising with accountants, advisors, and other professionals, • Paying bills and monitoring regular outgoings Events & Social Planning: • Organising private events, dinners, and social engagements, • Managing invitations, guest lists, and logistics, • Coordinating suppliers such as caterers and venues General & Ad Hoc Duties: • Conducting research and sourcing products or services, • Handling last-minute requests and troubleshooting issues, • Supporting with personal appointments (health, fitness, etc.), • Assisting with packing/unpacking for travel when required Requirements: We welcome applicants from a range of backgrounds who can demonstrate strong organisational and coordination skills. This role may particularly suit individuals with experience in: • Hospitality roles (e.g. front of house, concierge, guest services), • Customer service or client-facing positions, • Administrative or office support roles, • Team Assistant or Coordinator positions, • Personal Assistant or Executive Assistant roles Key Skills & Experience: • Excellent organisational and time management skills, • Strong written and verbal communication, • Ability to multitask and prioritise effectively, • High level of discretion and professionalism, • Confident using email, calendars, and standard office software, • A proactive, “can-do” attitude with strong problem-solving ability Personal Attributes: • Reliable, trustworthy, and detail-oriented, • Calm under pressure and adaptable to changing priorities, • Resourceful with strong initiative, • Polished and professional in manner, • Flexible with working hours when required Benefits: • Competitive salary, • Opportunity to work in a dynamic, high-profile environment, • Potential travel opportunities Application Process: Please submit your CV along with a short cover note outlining your relevant experience and interest in the role.

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