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About The Role As a Customer Relationship Manager at Ecotricity Business, you will be an expert in all things energy, owning a portfolio of our high‑value and strategic customers. You’ll act as their day‑to‑day contact and trusted partner, completing the processes and managing the full account journey to get things done. You will work closely with your direct line manager, the Strategic Relationship Manager, who holds ultimate accountability for driving the portfolio KPIs and managing the overall customer relationship. Together, you will work in partnership to strengthen customer loyalty and retention, ensuring long‑term value for both the customer and the business. This hands‑on role covers everything from ensuring bills are issued accurately and on time, to resolving queries across metering, changes of ownership, and everything in between. Our goal is to deliver a ‘Best in Class’ service, ensuring that whatever the query, proactive or reactive, it is resolved efficiently with regular updates along the way. Core Responsibilities: • Manage accounts at a granular level to ensure meter point performance is accurate, particularly across metering, billing, and settlement, enabling achievement of both internal and customer objectives., • Take ownership of customer complaints, prioritise and complete to the customer’s satisfaction and within agreed time scales, ensuring regulation SLA’s are met., • Proactively monitor and manage cases to minimise resolution delays, ensuring SLA and KPI requirements are consistently met., • Check, fix, and distribute customer invoices each month, following up directly with customers to resolve queries and strengthen relationships., • Know your portfolio inside and out, managing all KPIs associated with your accounts and ensuring the agreed performance measures are achieved., • Collaborate with non‑customer facing teams to ensure your customer’s portfolio health tasks are completed in a timely manner — taking ownership until resolution and ensuring adherence to both internal and external SLAs.Support Strategic Relationship Managers and Business Development Managers in maintaining strong relationships with key customers - attending customer meetings where appropriate., • Drive continuous improvement by identifying where processes may be failing for customers and assisting in putting corrective plans in place., • Support the Change and Transformation team by helping shape and embed new products and services into the customer journey., • Educate, coach and influence customers on best practice for business energy use., • Assess, clarify, and validate customer needs on an ongoing basis to ensure service delivery remains proactive and effective., • Liaise with external service providers to maximise resolution across your account base, both verbally and via industry flows., • Collaborate with our Debt team to reduce outstanding balances by minimising any barriers to payment. About You We’re looking for people who are passionate about delivering excellent customer service to our business customers. You’ll bring proven expertise in the energy industry and/or client or third‑party management, with a thirst for knowledge and a drive to broaden your skills further. As an individual, you’ll have exceptional time management skills, able to multi‑task and meet targets in a fast‑paced environment. Most importantly, you’ll know your customers inside and out, building long‑term relationships, understanding their business, and continually improving the service you provide on behalf of Ecotricity Business while keeping commercial impact in mind. Specific Knowledge • Strong computer literacy, including Microsoft Office packages & CRM systems (Essential), • Experience of customer and third‑party account management, • Proven track record of delivering customer‑focused solutions to a demanding customer base, • Demonstrated ability to drive successful performance, • Working knowledge of Salesforce, • Experience within the B2B energy industry, • Knowledge of Third Party Intermediaries (TPIs) Skills Required • Strong communication skills, with the ability to engage stakeholders at all levels (internal and external), • Effective relationship management, including setting and managing accurate customer expectations, • Confidence in managing upwards when additional support is required or resolution is complex, • Ability to build and leverage relationships to deliver added value, • High attention to detail, with the ability to identify and correct data inaccuracies, • Strong numeracy and problem‑solving skills, • Excellent written and verbal communication abilities, • Exceptional time management and organisational skills, with the ability to multi‑task in a fast‑paced environment Attributes • Passionate, enthusiastic, and eager to learn, • Self‑driven, results‑oriented, and committed to continual improvement, • Customer‑centric, treating customers as we would like to be treated ourselves, • Solutions‑focused and resourceful, with a proactive approach to challenges About Us What's in it for you... • Healthcare plan, life assurance and generous pension contribution, • Volunteering Day, • Hybrid Working, • Various company discounts (including shops, gyms, days out and events), • Holiday of 25 days (plus bank holidays) & ability to buy/sell days, • Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to utilise our people in the best possible way at all times and helps our colleagues to make the best contribution in a changing environment. Ecotricity is Britain's overall greenest energy company- it’s more than just green energy – the breadth and depth of our work on green issues is unmatched. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too – we have built windmills and sun parks in Britain. We call this turning 'bills into mills'. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all.

We are looking for a Metering Assistant to support and resolve any gas and electricity meter queries in an efficient and effective manner. Metering queries include the management of Credit, Pay As You Go and Smart meter-related issues, liaising with customers and 3rd party agents to book appointments, problem resolution and exception management of customer queries while providing great customer service. You'll need to be based within a reasonable distance and able to travel to our office in Stroud, Gloucestershire, as the role requires an office presence. Salary £25,150 Plus a £2,500 OTE Core Responsibilities: • Provide exceptional customer service delivering contact resolution to our customers via inbound and outbound, • Proactive and positive approach utilising the skills and expertise of those in the wider business areas to resolve customer queries, whilst retaining customer ownership., • Assist with customer enquiries relating to account through email, letter or telephone are managed within agreed time scales., • Maintain customer data held within Ecotricity systems and update database systems accurately, • Use Salesforce, Junifer and AFMS to maintain customers’ accounts, • Support the Ecotricity delivery of Smart meters to our customers, • Liaise with third parties within the process, PPMIP and Metering Agents as required, • Ensure that Smart meters are installed whenever possible towards resolving customer queries, • Manage meter faults/tests and energy efficiency advice, • Manage the meter exchange process, • Improve Settlement percentage by improving the number of actual meter readings approved by the industry, • Provide assistance to other departments for metering related matters If you have a thirst to broaden your customer service skills and energy industry knowledge base. We are looking for people who are super passionate about providing excellent customer service and have a proven track record – Setting customer expectations from the off and doing the right thing for our customers within the compliance framework of the industry. As an individual you’ll have exceptional time management skills, as well as being able to multi-task, enabling you to meet targets and deliver the needs of our customers. Essential skills: • Excellent and professional customer interaction/telephony skills delivering high level of customer service in either face to face or office-based roles., • Ability to liaise with industry participants, industry bodies and external customers, • Experience of using multiple IT systems simultaneously with good computer literacy (including Microsoft Office software packages, Sales Force and Junifer)., • Utility industry knowledge & experience., • Strong attention to detail with a High level of numeracy, accuracy and problem solving ability, • Computer literate, Letter (email) writing and analytical, • Report writing and monitoring ability, • Ability to organise workload and multiple priorities, • Ability to work on own initiative, • Communication skills both written and verbal, • Excellent planning and organisational skills., • Competent user of MS Office applications, • Electricity and Gas industry knowledge preferred but not essential What's in it for you... • Healthcare plan, life assurance and generous pension contribution, • Volunteering Day, • Hybrid Working, • Various company discounts (including shops, gyms, days out and events), • Holiday of 25 days (plus bank holidays) & ability to buy/sell days, • Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility Statement The fast moving nature of the business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to utilise our people in the best possible way at all times and helps our colleagues to make the best contribution in a changing environment. Ecotricity is Britain's overall greenest energy company- it’s more than just green energy – the breadth and depth of our work on green issues is unmatched. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too – we have built windmills and sun parks in Britain. We call this turning 'bills into mills'. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all.

Are you a Design Engineer with a mechanical engineering degree, looking to join a forward-thinking company and step into a niche role in the aviation industry, where you'll become the go-to technical expert, and fast-track your progression to Team Leader within 2 years?.

Early Morning Delivery Drivers Needed! Join News Team Group, a fast-growing company delivering newspapers and magazines to homes and businesses across the UK. Were looking for reliable, self-employed delivery drivers who are ready to hit the road and make an impact in their local community. Join a team that values your effort and pays you fast. Immediate Starts Available Ready to go? So are we! Why Join Us? Earn Great Pay Up to £94.56 per day! £80.28 for deliveries (which includes daily mileage) plus a £100 Weekly Performance Bonus. Daily Mileage Advance means you get paid every day for your mileage so youll always have the money you need for fuel, with no waiting around for payments. Weekly Performance Bonus Start every week with a £100 bonus, which youll receive the following week if your performance remains on target. That means you get: Daily payments straight to your bank Weekly performance bonus for consistency Fair pay for every mile you drive In addition to the above upon completion of 20 days, you will be eligible for an additional one off £100 bonus, payable alongside your usual weekly bonus on the following Tuesday. What Youll Be Doing: Delivering newspapers, magazines, and other items to your community. Starting bright and early at 3:40am for approximately 4.5 hours each morning. Ensuring fast, reliable delivery for our customers. What You Need to Succeed: A valid driving licence and your own car or van. A smartphone with mobile data to track your deliveries. A love for early mornings and being your own boss this is a self-employed role. Why Drivers Love Us: Flexible options to job share with friends or family. Reliable and predictable earnings with 4-weekly pay. A chance to make a difference while staying active and exploring your local area. Opportunities to Progress Once youve successfully held a round for 12 weeks, a world of new opportunities opens up at NewsTeam. Many of our supervisors and managers started as drivers this could be your first step toward a rewarding career. One of the most rewarding next steps is theLead Driverposition. While still a self-employed contractor role, its designed for those with advanced skills and a strong understanding of round delivery. As a Lead Driver, youll not only take pride in your own performance but also earn extra income by mentoring and supporting new drivers through their training journey. And thats just the beginning as you continue to succeed, youll unlock access to a variety of employed positions across our delivery operations and other departments, giving you the chance to grow your career even further within NewsTeam. Ready to Apply? If this sounds like the perfect fit for you, hitApply Nowto join our team today. Immediate starts available dont miss out! TPBN1_UKTJ

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