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We are currently recruiting for a Head of Digital to join our growing team at Heartwood Collection. Reporting to the Marketing Director, you will be the strategic lead for all digital touchpoints across our brasseries, pubs, and pubs with rooms. You are responsible for the overarching digital vision, driving guest acquisition and retention through a seamless, data-driven ecosystem. You will oversee a diverse remit including CRM, Loyalty, Data & Insights, Product (Web/App), Content, and Optimisation, while managing key agency partnerships to ensure our digital presence is commercial, innovative, and market-leading. The role is based full time at our Head Office in Teddington, conveniently located next to the station. • Define and execute the digital strategy to drive online bookings, guest frequency, and digital revenue., • Full ownership of the digital budget, ensuring optimal ROI across paid media, tech investment, and production., • Keep the brand at the forefront of hospitality tech, exploring AI, personalised guest experiences, and frictionless booking., • Manage specialist agencies (SEO, PPC, Paid Social, Affiliates) to ensure high-quality traffic and efficient cost‑per‑acquisition (CPA)., • Oversee the relationship with web developers and UX designers to manage the product roadmap and site stability., • Help lead the procurement and annual reviews of all digital vendors., • Develop and scale our Treats and Le‑Club loyalty programmes that incentivise repeat visits across all brand pillars., • Work closely with the product team, to bring to life new supplier activations that excite our guests, delivering ‘surprise and delight’ moments., • Oversee the CRM Manager to ensure automated journeys and ad‑hoc campaigns are sophisticated, segmented, and drive measurable lifetime value (LTV)., • Act as the custodian of guest data, ensuring GDPR compliance and the integration of data flows between all our digital channels., • Lead a continuous CRO programme of working including A/B testing on the website and booking engines to reduce friction and increase conversion., • Deliver high-level insights to the Executive team, translating complex digital metrics into actionable commercial outcomes., • Content Strategy: Oversee the digital content calendar, ensuring brand consistency across web, loyalty, and email., • UX/UI Excellence: Ensure the "digital front door" of our pubs and brasseries matches the high‑quality physical experience of our venues., • 3+ years in digital marketing or ecommerce, with at least 2 years in a leadership role., • Experience in hospitality, travel, or retail is an advantage., • Proven ability to move beyond execution to high‑level planning that aligns with wider business goals., • Deep understanding of the "MarTech" landscape. Familiarity with these platforms – CRM (Airship/Atreemo), CMS (WordPress), Loyalty (Pepper) and Analytics (GA4/Tableau)., • You don't just report on clicks; you report on covers, revenue, and margin. You are comfortable challenging the finance team and justifying spend based on data., • A mentor who can manage a small internal team while effectively holding external agencies accountable., • The ability to work in a fast paced environment, comfortably pivoting on our strategy and tactical initiatives based on seasonal trends, trading shifts, or new market entries when required., • Head Office Bonus ( up to 10% of salary ), • The Pantry – 100s of retailers and experience discounts through Reward Gateway, • Private Healthcare through Bupa, • 50% off food in all Heartwood Collection sites, • Friends and Family discount of 20% off food at all Heartwood Collection sites, • Discounted Rooms at our Inns, • Enhanced Maternity & Paternity package, • 25 days of holiday plus bank holidays, • Additional holiday- option to buy an extra 5 days holiday per year, • Refer a Friend Bonus up to £1500, • A thoughtful gift to celebrate your birthday, • Employee Assistance Program with Hospitality Action, • Cycle to Work Scheme, • Instant access to pay you have already earned through EarlyPay Heartwood Collection is one of the UK’s fastest-growing premium casual dining groups, home to the award-winning Brasserie Blanc and Heartwood Inns brands. Backed by Alchemy Partners since 2022, we operate 50 sites today and are on an ambitious growth journey, including a rapidly expanding rooms business set to exceed 300 bedrooms by 2026. We are proud of our family culture, collaborative spirit and appetite for growth. This is an exciting time to join a business where data plays a critical role in shaping commercial success and long-term strategy #J-18808-Ljbffr

Every great cocktail needs the perfect balance, thats where you come in. At Hotel Indigo K West Shepherds Bush , were not just serving drinks, were serving stories, atmosphere, and neighbourhood energy. As our Assistant Bar Manager , youll support the day-to-day running of our bar, helping to lead a talented team, craft unforgettable guest moments, and bring creative flair to the heart of our hotel. So come and join our pre-opening team, as we get ready to open our doors! Whats Our Story? At Hotel Indigo, were all about individuality, in our people, our spaces, and our service. Were infusing West London spirit into every cocktail and conversation. Our bar is more than just a pit stop, its a local favourite and a destination in itself. Heres what you can look forward to as our Assistant Bar Manager: Annual Salary: up to £36,600 (depending on experience) Pension with company contributions 50% discount in all our restaurants and Spa treatments across our properties Team member and Friends & Family rates across our properties Complimentary stay after passing probation IHG Employee rate across 6000 hotels globally Extensive discounts on our benefits platform Private medical insurance access Interest-free season ticket loan Employee Assistance Programme 24/7 online GP, mental health support, and wellbeing World-class development programmes and growth opportunities Bike to work scheme Recommend a Friend incentive Free meals on duty Social squads and recognition schemes to make your voice heard and celebrate success A Day in Your Neighbourhood Support the scene : Assist in managing daily bar operations, ensuring service runs smoothly and standards remain sky-high. Lead the shift : Take charge in the absence of the Bar Manager, confidently supervising the team and ensuring an exceptional guest experience. Stay on top of the details : Help manage stock, deliveries, compliance, and cleanliness, keeping everything running behind the scenes. Inspire the team : Mentor the bartenders, help train new starters, and set the tone for a fun, professional, and high-performing bar team. Bring the energy : Support events, promotions, and pop-ups in collaboration with the Marketing and Events teams, helping build buzz around the bar. Whats Your Story? Youre passionate about hospitality, a confident team player, and someone who thrives in a buzzing bar environment. To thrive in this Assistant Bar Manager role, youll ideally have: Experience as a bar supervisor, or assistant bar manager A good eye for service, style, and guest interaction Leadership qualities and the ability to motivate a team Strong understanding of bar operations and stock control Good knowledge of licensing laws, food hygiene, and safety protocols A hands-on approach with a calm, composed presence under pressure A flexible attitude to working evenings, weekends, and events If you're ready to step up and bring your creativity, leadership, and love for mixology to one of West Londons most exciting bar teams, we want to hear your story. Join us as Assistant Bar Manager at Hotel Indigo K West Shepherds Bush , and help us shake up something unforgettable. TPBN1_UKCT

Founded in 2003 Wasabi's vision is to lovingly create and serve delicious Asian food for a busy nation. Wasabi now has 42 thriving restaurants across London and major UK cities and 4 in New York and in 2019, we introduced Wasabi Home Ben to the grocery channel , launch ing exclusively in Sainsbury's . Building on that success, the grocery business broadened its reach to Tesco in September 2022, followed by exciting launches in Co-op and Morrisons in 2024. Wasabi grocery has seen phenomenal growth and is now a £62m RSV brand. Wasabi proudly stands as the No. 2 chilled ready-meal brand in the market , consistently attracting new customers to the category through an innovative East Asian range. Wasabi's menu is celebrated for its unique character, exceptional freshness, and bold flavours. Our diverse range is designed to delight a wide audience, delivering both comfort and excitement with every bite. We have an ambitious 5-year growth strategy, focusing on new restaurants, franchise partnerships, and international expansion. As we prepare for our next phase of growth and innovation, we have an incredibly exciting opportunity for a Restaurant Marketing Manager to join our Marketing Team based in Park Royal. The Role: The Restaurant Marketing Manager is a senior delivery leader within the Wasabi marketing team, responsible for translating the agreed restaurant marketing strategy into high-impact campaigns, channel plans, and customer initiatives. This role owns the day-to-day delivery of restaurant marketing activity, from integrated campaign management and social channel execution to go-to-market planning, ensuring all work is insight-led, creatively strong, and delivers against agreed commercial KPIs. Working closely with the Marketing Director and cross-functional teams, this is a hands-on role that demands both strategic understanding and executional excellence. The right candidate is comfortable moving between a campaign brief and a performance dashboard, and thrives in a fast-paced, lean team environment where initiative and commercial instinct are valued as much as process. Key Responsibilities: Campaign planning & Delivery Translate the agreed restaurant marketing strategy into integrated annual and campaign-level marketing plans, ensuring alignment to business priorities Lead development and execution of 360 marketing campaigns from brief through to evaluation; managing timelines, budgets, agency relationships, and cross-functional sign-off Own the Restaurant Marketing Calendar, ensuring all activity is sequenced effectively against commercial priorities and key trading occasions Embed a robust post-activity analysis process, ensuring learnings are captured and fed back into future planning Creative Executive & Agency Management Brief, develop, and deliver campaigns within the established creative platform and brand guidelines, ensuring consistency across all customer touchpoints Champion bold, distinctive creative thinking within the agreed brand framework, pushing agency partners to deliver work that cuts through Manage day-to-day relationships with creative, media, and production agencies, setting briefs, managing feedback cycles, and maintaining high output standards Digital & Social Media Own the day-to-day management and growth of Wasabi's restaurant social media channels (Instagram, TikTok, and others), executing against the social strategy set by the Marketing Director Manage CRM and loyalty marketing, owning customer lifecycle communications through the Wasabi app and owned channels to drive frequency and retention Plan and manage performance marketing activity (paid social, paid search) in support of campaign and commercial objectives Drive delivery channel marketing on aggregator platforms (Uber Eats, Deliveroo, and others) — managing promotional activity, brand visibility, and platform performance Go-to-market execution Lead go-to-market planning and execution for new product launches, working closely with the Food team to ensure strong commercial and creative cut-through Contribute customer insight and campaign learnings to the NPD/EPD pipeline process, acting as the voice of the customer in food development conversations Local Store Marketing Develop and manage the LSM toolkit, translating the central LSM strategy into practical, impactful materials and resources that empower restaurant teams to market locally Work with Area Managers to build operational understanding of marketing-led sales drivers and ensure local execution is consistent with brand standards Insight, Performance & Reporting Champion a customer-first approach using data, research, and behavioural insight to sharpen campaign decisions and channel plans Own campaign performance tracking, reporting against agreed KPIs and using data to continuously optimise activity in-flight and post-campaign Work closely with the Customer Insights Manager to surface growth opportunities and bring insight to bear on briefs and strategy Stakeholder & Cross-functional Collaboration Build strong working relationships across Operations, Finance, Food, and Grocery Marketing, ensuring alignment and shared ownership of marketing plan Collaborate with the Grocery Marketing team at relevant touchpoints to maintain a coherent omnichannel brand experience Represent marketing effectively in cross-functional forums, communicating plans, results, and priorities clearly to non-marketing stakeholders Budget management Manage the day-to-day restaurant marketing budget with commercial discipline, tracking spend against plan and ensuring strong ROI Provide timely financial reporting to the Marketing Director, flagging risks and opportunities as they arise Our Requirements: We are looking for a commercially minded, hands-on marketing professional with a proven track record of delivering impactful campaigns and managing digital channels in a QSR, multi-site hospitality, or retail environment. This individual combines strong executional capability with digital fluency and real commercial instinct; comfortable managing multiple workstreams at pace in a lean team where you are as likely to be doing as directing. Proven experience in a senior marketing role within QSR, multi-site hospitality, or retail Strong campaign management capability, able to take a brief from insight through to execution and rigorous post-campaign evaluation Demonstrated ability to deliver against commercial KPIs including revenue, transactions, and ROI Strong agency management skills, able to write effective briefs, manage creative development, and hold partners to high standards Commercially astute, with experience managing and optimising marketing budgets Hands-on digital and social expertise, managing social channels, performance marketing, and CRM/loyalty programmes Genuinely social media fluent with experience in influencer and creator marketing, and a clear understanding of how to build brand reach through authentic, user-generated content Highly collaborative and able to work effectively across Operations, Finance, Food, and other functions without losing momentum Excellent organisational skills; able to manage multiple priorities and deliver at pace without compromising quality Comfortable in a fast-moving, lean-resource environment; resourceful, resilient, and solutions-focused A genuine passion for food, hospitality, and building brands that people love In return we provide: A great working environment Pension scheme Target Bonus Refer A Friend Scheme Free Sushi or hot food (vegan options available) 50% discount in our Branches Employee Assistant Programme Hybrid working model Long Service Awards Wagestream - a financial wellbeing benefit that lets you access your pay as you earn it in real time and manage savings Life Assurance Electric Vehicle Scheme through Octapus Cycle To Work Free on-site parking A variety of discounts (shopping, food & drink, entertainment and health & fitness) through Perkbox and The opportunity to develop your skills within a growing company. Our people make us who we are. Join a company where you'll have the opportunity to work for a growing company and build a real career. COME ROLL WITH US! TPBN1_UKCT

General Manager Rosas Thai Weve come a long way since Saiphin Moore and Alex Moore opened our first restaurant in 2006. Back then, they couldnt afford new signage, so they kept the name above the door of an old East End café. Rosas Thai Café was reborn. Today, were a growing group of restaurants across the UK. Same ambition. Same values. Same love for proper Thai food. The role Were looking for a confident, guest-focused General Manager to lead one of our restaurants. Youll own the full experiencefrom the energy on the floor to the quality on every plate. Youll build a strong team, drive performance, and create a place people love to work and come back to. What youll do Lead your team to deliver a great guest experience, every shift Work closely with your Head Chef to ensure every dish is on spec and on time Build a strong, motivated teamcoach, support and develop your people Create a culture of learning, growth and high standards Take ownership of stock, maintenance and H&S Drive sales and local awareness with support from our marketing team Set the tonelead with energy, respect and consistency What were looking for A confident leader who knows how to run a busy restaurant Guest-first mindset, all day, every day Strong people skillsyou build teams that stick Commercial awareness and a hands-on approach High standards and attention to detail Someone who leads by example and brings the team with them Benefits: Competitive salary plus tronc - 30% bonus paid quarterly target based Delicious Thai food on every shift plus bottomless drinks Access 50% of your wages before pay day Performance based rewards 50% off at all Rosas restaurants Amazing yearly staff party Enhance Holiday and pension Scheme for Length of service Wage stream Discount voucher on popular high street brands Employee assistance programme £35 mobile Phone allowance every month Bike to work scheme Career advancement opportunities for growth and development And a chance to win a trip to Thailand every year ! Wellbeing support with access for all the family If you are ready to be part of the journey, apply now! TPBN1_UKCT

General Manager Heard. Burgers worth gathering for. Heard. is a premium fast-casual smash burger concept from 2 Michelin-starred chef Jordan Bailey, born from a desire to take an everyday classic and make it quietly exceptional. We combine top-quality, thoughtfully sourced ingredients with the rigour and technique of the worlds best kitchens. No gimmicks, no shortcuts - just maximum flavour done right. After a massive year touring the UKs biggest events, we opened our permanent home in Borough last year, pairing our signature burgers with considered natural wines, craft beer, and a warm, efficient service style. Now, with our second site in Soho thriving, we are looking forward to our next chapter. We are actively eyeing up our third and fourth restaurants and are looking to bolster our leadership team with a grounded, meticulous General Manager who embodies our core hospitality at Heard values: Confident, Attentive, and Warm . The Heard Package: Salary: £45,000 - £55,000 per year OTE (depending on experience). Benefits: Access to benefits platform from day one including 50% off food and drink in our sites, cycle to work scheme and high street discounts The Food: A monthly meal for you and four guests, on us. Professional Growth: Formal qualifications paid for, including Mental Health First Aid, H&S Level 3, and your Personal Licence. Clear Progression: Genuine opportunities to progress, we will be looking to further bolster our senior roles as the business grows. Your Birthday off! What Youll Do Be a Brand Ambassador: Represent Heard. on the floor, creating a genuine, unfussy atmosphere that turns first-time guests into regulars. Build, Lead and Develop the Team: We hire personality first. You will recruit, onboard, and retain and develop a hospitality-led FOH & BOH squad, keeping team morale high and target retention at 90%+ with a clear development and succession plan for your team Drive Guest Satisfaction: Deliver an effortless guest experience where 90%+ of feedback from guests and mystery diners reflect excellence in hospitality and product execution. Align the Shift: Run structured daily briefings and post-shift debriefs, ensuring the team is completely aligned on service goals, product provenance, and performance standards. Own the Space & Vibe: Ensure everything in the room - from the lighting and setup to the playlist - remains deliberate, welcoming, and natural. Lead the restaurant to consistently deliver high-energy service while maintaining immaculate standards across every shift. Collaborate on Strategy: Meet weekly with our operations, marketing, and culinary teams to execute promotions and continuously refine our daily processes. Maintain Total Compliance: Keep the site fully compliant across EHO, licensing, health & safety, and internal and external audits. Manage the P&L: Take full ownership of site-level financial health, tracking food and beverage costs, labour, waste, controllables, and overall site profitability. What You Bring Proven Leadership: Solid experience as a General Manager or an Assistant General Manager in a high-volume, premium fast-casual or restaurant environment, who leads from the front, is visible, hands-on and calm under pressure. A People Development Mindset: The ability to coach the team in real time - correcting and reinforcing our non-negotiable service standards right on the floor. Genuine Passion: You love great food, and the art of effortless, high-standard hospitality. Operational Fluency: Strong commercial acumen with direct experience managing rotas, stock, reporting, and full site P&Ls. This is an opportunity to help shape a growing brand, not simply manage a restaurant. So, if you are a grounded leader who takes food seriously but leaves the stuffy formality at the door, we would love to hear from you. TPBN1_UKCT

Description Role: General Manager Reports to: Director of Operations About Loveday Loveday is the UKs leading provider of luxury senior living and care. We are proud to combine world-class hospitality with exceptional clinicalexpertise, creating residences that not only feel like five-star hotels but also deliver truly personalised support. Our residences in Kensington, Belgravia and AbbeyRoad are designed with elegance,comfortand dignity at their core. Every detail has been carefully considered to ensure our members enjoy outstanding dining, bespoke lifestyleexperiencesand the highest standards of care, whether they are living with us permanently, staying for recovery or respite, or joining as Day Club members. What makes Loveday unique is our commitment to both excellence and innovation. We continually invest in our people, ourenvironmentsand our services to set a new benchmark in luxury senior living. Joining Loveday means becoming part of a dedicated,professionaland passionate team who share the same goal, to deliver thevery bestin care and hospitality for our members and their families. What Lovedayoffers; Competitive Salary Refer a friend cash bonus - £1000 Annualbonus(tiedto successful completion of KPIs) Accredited training Medical cash plan Perkbox Annual Travel Loan 33 days of holiday allowance Opportunities for Training & Development Employee Wellbeing Support Access to our Employee Assistance Programme Main Responsibilities; Register with the Care Quality Commission. Motivating, supporting,inspiringand empowering all team members in theresidenceto deliver outcomes andoperatein alignment with the Loveday mission and behaviours of Above and Beyond?. Managing the recruitment and training of the team; ensuring training targets are met and team are competent in their roles?. Ensuring all Loveday Brand standards are followed and adhered to?. Managing rotas and ensure correct team member levels and skill mix within theresidenceon a continual basis. Leading all heads of departments to ensure they meet the standards and aim to become Outstanding in all aspects of the CQC framework. Managing the clinical supervision/Job chats,appraisaland performance management of the team, supporting them to achieve their potential?. Ensuring all aspects of compliance and standards, both internal and externalare upheldto the highest standards. Ensuring legislative and mandatory requirements e.g. food safety, health and safetyare upheld to the highest standards. Communicating effectively withmembers,relativesand external stakeholders to enable the delivery of relationship centred care. Ensuring all regulatory and statutory requirements are met and company policies and procedures are adhered to. Ensuring any requirements from internal and external audits are actioned within the timescalesrequired?. Ensure all our members, receive the highest standards of care and service which meets their needs,legislativerequirementsand company standards. Ensureaccuraterecord keeping in relation to the care and service delivery,in particularmaintainingan agreed plan of care. Take responsibility for the health and safety of the environment by having a sound working knowledge of safe working practices. Ensure all staff are aware of their responsibilities under health and safety legislation, ensuring compliance with the legislative framework and current policies and procedures. Ensure the environment is homely, kept clean and wellmaintainedby making certain any defects in the fabric and furnishings and any shortfall in equipment or services are attended to. Improve understanding of what customers, particularlymembers, want, ensuring continuous improvement through effective management and processes e.g. auditing. Managing financial budgets to ensure revenue and income targets are met. Developing and presenting an annual business plan for theresidence. Achieve agreed financial targets by improving income and effectively managing costs. Proactively market theresidenceand company to improve occupancy and fees by using marketing information, promoting unique sellingpointsand developing an action plan. Secure a first-rate reputation with local referrers and influencers bymaintainingexcellent relationships. Collaborate with the Relationship and Sales team. Activelyparticipatein sales tours, commercialmeetingsand client /relation events. Adhere to specified financial controls and supervise administration of financial processes within theresidence. Lead and manage staff to ensure a quality service which continuously improves. Ensure effective communication both internally and externally using both formal and informal systems. Be responsible forrecruitment,selection, induction, and retention of staffin accordance withlegislation and company policy and keepaccurateandtimelyrecords to evidence compliance. Manage performance of staff to meet members needs, businessneedsand statutory requirements;taking action to ensureany identified shortfalls in performance are addressed, with support from HR whererequired. Identifytraining needs through the appraisal system. Be responsible forthe health and safety of self, other staff, residents and visitors under the Health and Safety regulations. Report any hazards or potential hazards to the person in charge or take otherappropriate action. The duties and responsibilities listed above are not exhaustive. As the business grows and our needs evolve, we may add or modify responsibilities for this position. What Loveday is looking for; Skills & Knowledge Strongmotivationalleadership and management skills Ability to develop meaningful relationships with all people connected to theresidence An open approach to receiving feedback Professional Demeanour Exhibits behavioural styles that convey confidence Strong business acumen Excellent written,non-verbaland verbal communication skills Knowledge of finance / budgets and producing business plans Strong knowledge of and competence in Microsoft Office applications and Windows based operating environments Excel, Word, PowerPoint, Outlook, Explorer Qualifications Registered Managers Award / ILM 5 in Management or equivalent RMN qualified (Desirable) Dementia care qualification (desirable) Eligibility In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will berequiredfrom candidates as part of the recruitment process. Loveday & Co is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Working variable hours (on a rota basis) to suit business needs, including evenings and weekends. The ideal candidate will be punctual,hardworkingand quick to learn, with a high attention to detail. Excellent communication skills and an outgoing personality and a positive work ethic is ideal for this role as well as good physical stamina & mobility. TPBN1_UKCT