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IT Service Delivery Manager Location: Watford (Hybrid: 3 days office / 2 days WFH)Salary: Up to £80,000 + bonusBenefits: Private healthcare, £500 monthly car allowanceHours: 37.5 per week (Mon–Fri) My client is seeking an experienced IT Service Delivery Manager to take ownership of end-to-end IT service delivery across their front office environment. This is a key leadership role responsible for ensuring services consistently deliver business value, operate efficiently, and meet the needs of a fast-paced organisation. You will oversee the full lifecycle of several business-facing services within a multi-vendor, outsourced model—applying strong SIAM, ITIL, and IT Asset Management best practice. A major focus of the role is driving service quality, operational performance, and continuous improvement, while building strong relationships with business stakeholders and internal technology teams. Key Responsibilities Service Leadership & Business Partnership • Build trusted relationships with stakeholders to understand business drivers and ensure IT services support operational performance., • Manage the lifecycle of all front office services: from design to operation and improvement., • Maintain accurate Service Catalogue, CMDB, and hardware/software repositories., • Ensure smooth transition of new or changed services into operations., • Service Desk & end-user support, • Desktop, laptop & tablet provisioning/repair, • Software asset management & licensing, • Mobile phone services, • Peripherals & accessories support, • Printing/scanning services, • Integrate processes across internal teams and external suppliers., • Ensure all vendors adhere to standards and governance frameworks., • Monitor SLAs, KPIs and drive service improvements., • Ensure timely resolution and drive root cause prevention., • Lead initiatives to enhance user experience and service efficiency. Essential Experience: • Strong background managing end-user workplace services (service desk, devices, mobile, printers, software licensing)., • Proven delivery in multi-vendor or outsourced IT environments., • Expertise in IT Asset Management, ITIL and SIAM., • Excellent stakeholder management and communication skills., • Solid experience in incident, problem, and change management., • Comfortable managing budgets and reporting service performance., • Familiarity with front office business processes., • Experience leading operational teams of 6–10 people.

Your new role A leading construction and infrastructure organisation is seeking an experienced Front Office Service Manager to lead the end-to-end delivery and continual improvement of IT services that support front-office business operations. This role oversees critical end-user services including service desk, field support, device provisioning, software licensing, telephony, and peripherals within a multi-vendor, outsourced environment. You will ensure these customer-facing services deliver measurable business value, meet agreed performance targets, and offer a high-quality user experience. You will maintain accurate service information in the IT Service Catalogue and ensure all front-office services are delivered efficiently, cost-effectively, and in line with ITIL and SIAM principles. This role includes leadership responsibility for service desk, field support, and asset management teams. You will shape operational processes, drive service improvements, and optimise budget utilisation while ensuring adherence to IT policies, standards, and asset management best practices. Strong stakeholder relationships are essential. You will work closely with business leaders to understand operational priorities and ensure IT services maximise productivity and align with business needs. Working alongside other Service Managers and Digital teams, you will champion consistent service delivery and drive continuous improvement across the wider IT function. What you'll need to succeed • Proven experience managing end-user workplace services (service desk, devices, telephony, printers, software licensing, etc.), • Experience managing services in multi-vendor, managed service, or outsourced environments, • Strong knowledge of IT asset management best practices, • Excellent stakeholder management and relationship-building skills, • Hands-on experience with ITIL and SIAM frameworks, • Experience in incident, problem, and change management, • Budget and cost allocation experience, • Business-focused, service-driven mindset, • Excellent communication and presentation skills, • Strong documentation and reporting capabilities, • Experience leading teams in a matrix environment, • IT service management (ITIL, SIAM) - Expert, • Incident, problem, and change management - Competent, • Stakeholder engagement & communication - Accomplished, • Service portfolio and catalogue management - Competent, • Budget & financial management - Competent, • Vendor management - Competent, • Hardware & software asset management (full lifecycle) - Competent If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

MS668 - Front Office Service ManagerLocation: Watford Salary: £70,000 - £80,000 + packageOverview: First Military Recruitment are currently seeking a Front Office Service Manager on behalf of one of our clients.You will be responsible for the end-to-end delivery, performance, and continual improvement of IT services supporting front office functions. This includes service desk, field support, and asset management, alongside budget responsibility, team leadership, and adherence to IT policies and best practice.Our client encourages applications from ex-military personnel; however, all candidates will be given due consideration.Duties and Responsibilities: • Manage delivery of front office IT services including end-user support and incident management, • Oversee hardware lifecycle: procurement, deployment, maintenance, and repair, • Manage software licensing, compliance, and asset tracking, • Support mobile devices, telephony, printing, and end-user equipment, • Build strong relationships with stakeholders and align services to business needs, • Manage full service lifecycle from design through to improvement and retirement, • Maintain accurate records across service catalogue, CMDB, and asset repositories, • Ensure smooth transition of new or changed services into operations, • Drive automation and continuous improvement initiatives, • Apply SIAM principles to manage internal teams and external suppliers, • Monitor service performance against SLAs/KPIs and conduct service reviews, • Manage service costs and budgets, ensuring value for money, • Provide performance and financial reporting to stakeholders, • Ensure effective incident resolution and root cause analysis, • Lead service improvements to enhance performance and user experience, • Collaborate with other Service Managers and IT teams for consistency, • Support IT asset audits and ensure compliance with policies, • Experience delivering end-user IT services (service desk, devices, software, etc.), • Experience in multi-vendor or outsourced environments, • Knowledge of IT asset management best practices, • Understanding of ITIL and SIAM frameworks, • Experience in incident, problem, and change management, • Strong stakeholder engagement and communication skills, • Budget and vendor management experience, • Service-driven, business-focused mindset, • Strong organisational and documentation skills, • Security clearance may be required, • Flexible working and travel as needed

Job Description Billing Education Recruitment Manager – Harrow Office 📍 Location: Middlesex House, 130 College Road, Harrow, HA1 1BQ (Harrow on the Hill is the nearest station which is on the Metropolitan line) 💼 Contract: Full-time, Permanent 🕐 Working Hours: • Term Time: 07:00 – 17:00 (1.5-hour lunch break), • School Holidays: 09:00 – 16:00, • 💷 Salary: £40,000 – £75,000 per annum + Uncapped Commission & Bonuses, • 📌 This is a fully office-based role. Remote or hybrid options are not available. About Enlighten Supply Pool Enlighten Supply Pool is one of the UK’s leading providers of supply teachers and education support staff, with over 15 years of trusted service. Known for quality and professionalism, we pride ourselves on making meaningful matches between educators and schools, ensuring the best outcomes for both. The Opportunity We’re looking for a Billing Education Recruitment Branch Manager to lead and grow our high-performing Harrow office. This is a fantastic opportunity for someone with a proven agency recruitment background—ideally within the education or social care sectors—who is ready to take their leadership to the next level. As a Billing Branch Manager, you’ll lead a team of Consultants and Resourcers while continuing to manage your own successful desk. You’ll drive business development, mentor staff, and shape the strategic direction of the branch with the support of senior management. Key Responsibilities • Lead from the front with your own billings and client development, • Manage, inspire, and grow a team of Recruitment Consultants and Resourcers, • Develop and execute branch sales plans and strategies, • Conduct regular 1-2-1s and team meetings to support performance and wellbeing, • Hire and develop talent in line with Enlighten’s values and growth plans, • Foster a high-performing, motivated, and collaborative team culture, • Monitor team performance, providing coaching and feedback, • Maintain strong client and candidate relationships, ensuring satisfaction and quality service, • Act on feedback from our Learning & Development and senior leadership teams What We’re Looking For • Proven billing success in agency recruitment (education sector preferred), • Experience in leading or managing a recruitment team, • Strong knowledge of the education recruitment market (or similar sectors), • Results-driven, resilient, and passionate about growth and leadership, • Exceptional interpersonal and team-building skills What You’ll Get in Return • Uncapped commission structure (no threshold on personal billings), • Bonuses & branch incentives including shares in the business, • The most effective training and coaching in the industry, • Clear career progression and promotion opportunities, • Reduced working hours during school holidays, • Fun and sociable team environment with regular company events, • Dress-down Fridays and other team perks Ready to Join Us? If you're an ambitious recruiter looking to take the next step in your career, or an established manager ready for a new challenge, we want to hear from you. 👉 Apply now or reach out for a confidential conversation.

Lifeguard - Luxury Residential Leisure Club - Nine Elms, London Are you a qualified Lifeguard looking to work in a 5-star luxury leisure environment? Join our team at a prestigious residential leisure club in Nine Elms, London, and provide an exceptional experience for residents and guests. Why Apply? ✔ Work in a high-end, luxury leisure facility within a flagship residential development. ✔ Competitive salary and benefits. ✔ Full-time and part-time contracts available. ✔ Career growth opportunities with a leading Luxury Leisure Management company. Key Responsibilities Ensure pool safety and maintain a welcoming, high-standard environment for all residents and guests. Provide exceptional 5-star customer service at all times. Monitor and follow health & safety protocols, including pool testing and water safety procedures. Assist with poolside duties, cleaning, and general upkeep of the leisure club. Support front desk operations, handling guest queries, answering calls, and performing administrative tasks. What You Need ✅ National Pool Lifeguard Qualification (NPLQ) - Essential ✅ Experience in a 5-star leisure, hospitality, or customer service setting. ✅ A professional, well-presented appearance and strong customer service skills. ✅ Excellent verbal and written communication. 2x32 -hour contracts are available, flexible shifts Monday - Friday Hourly pay £13 Shift patterns include early mornings, late evenings, weekdays, and weekends. Ready to elevate your Lifeguard career in a luxury setting? Apply today! TPBN1_UKTJ

Job Description**Europcar is looking for Rental Sales AgentsStansted Airport location to work as part of our team on the front desk. If you believe you have what it takes to become a successful Rental Sales Agent within Europcar, then please apply today!*Agencies - Please do not send any specula

A skin care clinic located in Elstree is seeking a confident Reception coordinator to enhance client interactions.This front-facing role combines excellent client care with proactive outbound communication, where you will manage appointment bookings and engage with clients to promote treatments.The

A dental practice in Edgware is seeking a Dental Receptionist to be the first point of contact for patients.This role involves greeting patients, managing appointments, and providing excellent customer service.Ideal candidates will have dental reception experience, a positive mindset, and strong com

We are seeking a reliable, detail-oriented, and highly organised Office Administrative Assistant to manage the daily administrative functions of our office. Office Admin Assistant – Join Our Growing Team!. Proven experience in an administrative role, office management, or front desk position.

Your new role A leading construction and infrastructure organisation is seeking an experienced Front Office Service Manager to lead the end‑to‑end delivery and continual improvement of IT services that support front‑office business operations. This role oversees critical end‑user services including service desk, field support, device provisioning, software licensing, telephony, and peripherals within a multi‑vendor, outsourced environment. You will ensure these customer‑facing services deliver measurable business value, meet agreed performance targets, and offer a high‑quality user experience. You will maintain accurate service information in the IT Service Catalogue and ensure all front‑office services are delivered efficiently, cost‑effectively, and in line with ITIL and SIAM principles. This role includes leadership responsibility for service desk, field support, and asset management teams. You will shape operational processes, drive service improvements, and optimise budget utilisation while ensuring adherence to IT policies, standards, and asset management best practices. Strong stakeholder relationships are essential. You will work closely with business leaders to understand operational priorities and ensure IT services maximise productivity and align with business needs. Working alongside other Service Managers and Digital teams, you will champion consistent service delivery and drive continuous improvement across the wider IT function. What you'll need to succeed Proven experience managing end‑user workplace services (service desk, devices, telephony, printers, software licensing, etc.) Experience managing services in multi‑vendor, managed service, or outsourced environments Strong knowledge of IT asset management best practices Excellent stakeholder management and relationship‑building skills Hands‑on experience with ITIL and SIAM frameworks Experience in incident, problem, and change management Budget and cost allocation experience Business‑focused, service‑driven mindset Excellent communication and presentation skills Strong documentation and reporting capabilities Self‑motivated and able to work independently and collaborativelyDesirable: Experience leading teams in a matrix environment Familiarity with front‑office business processes Knowledge & Skills IT service management (ITIL, SIAM) - Expert Incident, problem, and change management - Competent Stakeholder engagement & communication - Accomplished Service portfolio and catalogue management - Competent Budget & financial management - Competent Vendor management - Competent Hardware & software asset management (full lifecycle) - Competent Process improvement & governance - Competent What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

MS668 - Front Office Service Manager Location: Watford Salary: £70,000 - £80,000 • package Overview: First Military Recruitment are currently seeking a Front Office Service Manager on behalf of one of our clients. You will be responsible for the end-to-end delivery, performance, and continual improvement of IT services supporting front office functions. This includes service desk, field support, and asset management, alongside budget responsibility, team leadership, and adherence to IT policies and best practice. Our client encourages applications from ex-military personnel; however, all candidates will be given due consideration. Duties and Responsibilities: Manage delivery of front office IT services including end-user support and incident management Oversee hardware lifecycle: procurement, deployment, maintenance, and repair Manage software licensing, compliance, and asset tracking Support mobile devices, telephony, printing, and end-user equipment Build strong relationships with stakeholders and align services to business needs Manage full service lifecycle from design through to improvement and retirement Maintain accurate records across service catalogue, CMDB, and asset repositories Ensure smooth transition of new or changed services into operations Drive automation and continuous improvement initiatives Apply SIAM principles to manage internal teams and external suppliers Monitor service performance against SLAs/KPIs and conduct service reviews Manage service costs and budgets, ensuring value for money Provide performance and financial reporting to stakeholders Ensure effective incident resolution and root cause analysis Lead service improvements to enhance performance and user experience Collaborate with other Service Managers and IT teams for consistency Support IT asset audits and ensure compliance with policies Promote a customer-focused, service ownership culture Skills and Qualifications: Experience delivering end-user IT services (service desk, devices, software, etc.) Experience in multi-vendor or outsourced environments Knowledge of IT asset management best practices Understanding of ITIL and SIAM frameworks Experience in incident, problem, and change management Strong stakeholder engagement and communication skills Budget and vendor management experience Service-driven, business-focused mindset Strong organisational and documentation skills Ability to work independently and within teams Additional Requirements: Security clearance may be required Flexible working and travel as needed

Assists the Front Desk Manager in overseeing and planning a balanced front desk schedule per voyage, taking into consideration proper coverage during the peak times and slow port afternoons. The Assistant Front Desk Manager supervises a front desk team that excels in delivering industry leading serv

This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and effica

My job Transport Front Desk Clerk Location: Anwick?? Shift: 4 on 4 off, 6am - 6pmWhat came first, the chicken or the egg? Join Pilgrims Europe and you might just find the answer to that question! ??We have an exciting opportunity for an Transport Front Desk Clerk to join the team, who if not already

A luxury hotel collection in London seeks a Night Auditor responsible for overseeing front desk duties and financial reconciliations overnight.

The Front Desk Manager is concerned with the strategic management of the Front Office department following Hilton brand standards, policies and procedures. Front Desk Manager (Conrad Bengaluru) (HOT0BXNF). This role is responsible for the operation of all Front Desk operations, the Transportation te

We are looking for a talented and energetic individual to be part of our dynamic and friendly Front Office team in the capacity of Front Desk Agent (Receptionist) for nights. Your role as Front Desk Agent will come with the following responsibilities:. Project a favourable image of the hotel, throug

Experience working in a front desk receptionist role. Job Title: Front Desk Receptionist. FRONT DESK RECEPTIONIST BOLTON, BL1 FULL TIME, PERMANENT £26,200 per annum.

A healthcare provider in Greater London is looking for an experienced Receptionist/Administrator to join their busy GP practice.The successful candidate will have proficiency in EMIS Web and a compassionate, patient-focused approach.Responsibilities include greeting patients, managing appointments,

A historic castle attraction in North Warwickshire is seeking a Guest Experience Administrator to lead operations at the reception and deliver outstanding service.The ideal candidate will be a confident communicator with a proactive mindset and experience in guest service.This permanent position off

A local GP Surgery in Chingford is seeking a professional Receptionist/Administrator to be the first point of contact for patients and visitors.In this full-time role, you will provide exceptional customer service, manage administrative tasks such as correspondence and data entry, and ensure a tidy

Be the welcoming, professional face of the clinic – ensuring every client’s journey is seamless, personal, and memorable.This role blends high-end client service with a friendly, people-first approach, perfect for someone who thrives in a busy, client-focused environment and loves going the extr

A recruitment agency is seeking a Part-Time Administrator / Receptionist in North East England.The role involves various administrative tasks such as answering calls, data entry, and maintaining records.Applicants should have strong attention to detail, communication skills, and the ability to manag

A high-end residential agency is seeking a polished and personable Receptionist for a beautiful development in Central London.This position requires building strong relationships with high-net-worth residents, ensuring a warm and professional experience from their arrival.Ideal candidates will have

The role involves managing front-of-house duties, ensuring a warm welcome, and handling office-related inquiries.

A healthcare organization in Greater London is seeking a Patient Welcome Team Leader to oversee front-of-house operations.

A leading health insurer in the UK is seeking a part-time Hospital Concierge Officer at Cromwell Hospital.Responsibilities include providing exceptional customer service and acting as the first point of contact for patients and visitors.Ideal candidates will have experience in customer service and s

A well-established GP practice in Bethnal Green is seeking a GP Surgery Receptionist/Care Navigator to enhance patient experience through effective communication and care navigation.The candidate will manage appointments, assist patients, and support clinical staff in a collaborative environment.Ide

A growing boutique insurance firm in London is seeking a polished Office Assistant to enhance both front-of-house and behind-the-scenes operations.

A prominent security services provider in London is looking for an experienced Security Officer to ensure safety and excellent customer service at a facility.Applicants should have a valid SIA licence and a minimum of 1 year of experience in security.The role includes performing ID checks, managing

A leading global real estate services firm is seeking a proactive Workplace Experience Coordinator in London.In this customer-facing role, you will be responsible for creating an engaging workplace environment, managing visitor experiences, and supporting workplace operations while ensuring safety a

A leading construction services company in London is seeking a proactive and personable Office Assistant to manage front-of-house duties.

A leading hotel in the UK is seeking a Guest Service Assistant to deliver exceptional service across reception, restaurant, and events.Required skills include strong communication, teamwork, and a proactive approach.The role offers career development through apprenticeships and additional perks like

A leading dental practice in the United Kingdom is seeking a full-time Dental Nurse to join their team at Bellstane Dental Care.Key responsibilities include chair-side support, reception duties, and ensuring high standards of patient care.Candidates must be GDC registered and have experience in priv

A healthcare practice in Greater London is looking for a flexible and reliable Receptionist to join their team.The successful candidate will work 30 hours per week during various shifts to support a busy environment.Duties include managing patient communications, appointment scheduling, and providin

A leading international hospitality company is seeking a Front Desk Supervisor to manage daily Front Office operations. Responsibilities include supervising front office operations, addressing guest queries, and creating memorable experiences.

A multi-award winning GP practice in Croydon is seeking a part-time Patient Coordinator to assist patients in accessing healthcare services and provide exceptional front of house customer service.

A leading guest services provider in London is looking for Corporate Receptionists and Client Services Ambassadors to ensure exceptional service for clients and their visitors.This is a permanent, full-time role with a 40-hour workweek from Monday to Friday.Successful candidates will engage with cli

A hospitality management company is seeking a Night Auditor for their hotel in Greater London.This full-time position requires balancing financial transactions, preparing reports, and ensuring a seamless overnight guest experience.Ideal candidates have experience in hospitality or finance, strong at

A leading health insurance provider in London is seeking an Administrator/Receptionist to support their clinic.In this full-time role, you will greet customers, manage queries, and maintain reception effectiveness.The ideal candidate will have excellent communication skills and be proactive in custo

A leading construction company in the UK is looking for an Administrative Assistant to manage front desk operations, assist in project documentation, and maintain office supplies.

A premium serviced office provider in London is seeking a Customer Services Assistant to provide exceptional front-of-house support.

A leading urban development firm in Greater London is seeking a front of house professional to act as the first point of contact for inquiries and maintenance issues.

An automotive service center in Durrington is seeking a Service Advisor to assist in a busy Service Department.The ideal candidate will have experience in a similar role, excellent customer communication skills, and the ability to upsell on service work.This full-time position offers a starting sala

A large medical practice is seeking a Care Navigator/Receptionist to provide excellent front-of-house service to patients.

A global technology provider in the UK is seeking a motivated front of house reception professional to support London Tribunals.

A growing hospitality firm in Greater London is looking for a personable team member to be the first point of contact for guests, manage self-check-in, and provide excellent service through drink preparation and guest interaction.The role requires flexibility, multitasking skills, and a sense of hum

An esteemed hotel management company in London is seeking a Front Desk Agent to provide exceptional customer service. Ideal candidates will have a guest-first mindset, previous front office experience, and excel in communication and multitasking.