Guest service manager jobs in Isleworth - Page 2Create job alerts

Job Summary: We are seeking a highly motivated and detail-oriented Assistant Manager - Operations to oversee and optimise our Qantas Premium Lounge . The successful candidate will play a pivotal role in managing day-to-day, operational processes and improvements to ensure a seamless operation. This position offers an excellent opportunity for individuals with strong organisational skills and a background in management operations to contribute to the efficiency and growth of our organisation and Team at Heathrow Terminal 3. At Accor our goal is that every personfeels welcomeandfeels valued. We ensure that everyone can come as they are and feel like they belong. As one big team, we know that only together can we do amazing things! The world is more welcoming when were connected heart to heart. How do we do it? We place people at the heart of everything we do. What do we do? Sofitel, the Modern Luxury International Hotel Brand for Accor, brings the French art de vivre to business and leisure travellers visiting the Qantas Premium Lounge London Heathrow. It is a luxury state of mind that drives our teams to deliver epic experiences for our guests, with a touch of that joyful and carefree French art of living. It's there in a way that we remember a favourite drink, or meal, or preferred newspaper. It's in the personal attention we might offer a first-time visitor to our lounge to help them feel at home. It's in the care and pride we take in serving beautiful, fresh food that's a pleasure to eat. It's there in the playful banter between our barista and a regular guest. It's there in every warm smile, helping hand and fond farewell. At the Qantas Premium Lounge London Heathrow, we have a unique opportunity for extraordinary professional to join our team in providing Five Star Hospitality service including premium a la carte and buffet dining. With a genuine commitment to delivering an exceptional and unrivalled luxury guest service every time, we seek like-minded people who strive for excellence at every touchpoint and will help us achieve a whole new level of outstanding guest satisfaction. Duties: The role is responsible for ensuring a high level of customer service at all times and responsible for the day-to-day operations of the Heathrow Lounges operated by Qantas, through effective service levels. Providing total guest satisfaction with all guests and airline staff you come into contact with. Ensure the established policies, procedures and compliance training of the operation are delivered and maintained to the highest standard, through consultation with the Operations Manager. This position reports to Operations Manager in the AAPC Lounge and be the representative in the absence of the Operations Manager. Qualifications: Minimum 5 years experience in a customer service, preferably luxury. Strong knowledge of Customer service within an airline or hospitality environment. A thorough commitment to providing exceptional service and exceeding guest expectations. Uses leadership skills to maintain an effective work group. Ability to handle and resolve conflict effectively. Projects professional image at all times through personal presentation / interpersonal skills. Must be immaculately groomed. Initiates contacts and establishes rapport easily. Asserts point of view directly yet tactfully. Organizes time and work efficiently. Effective numeracy, verbal and written communication skills. Has the ability and willingness to undertake further development. Self-motivated and ability to work as a part of and lead a team. Willingness to work weekends and public holidays as part of the job role. Benefits: Bereavement leave Company pension Discounted or free food Enhanced maternity leave Enhanced paternity leave Free parking Work Location: In person TPBN1_UKCT

Club Manager - Premium Hospitality & Leisure Venue North West London £48 - £50k + Performance Incentives A premium hospitality led leisure venue in North West London is seeking an experienced and commercially driven Club Manager to lead all aspects of operations, member experience and business performance. This is a hands-on senior leadership role with full responsibility for the day to day running of a fast growing, community focused venue combining hospitality, sport, events and membership services. The successful candidate will be an energetic operator, people leader and culture-builder who thrives in a customer facing environment and is passionate about delivering exceptional guest experiences. The role offers the opportunity to shape and grow a unique lifestyle brand with ambitious expansion plans, while leading a high-performing team across food & beverage, member engagement, events and operations. The Role Reporting directly to the Directors, the Club Manager will take ownership of the venues operational performance, commercial growth and member engagement strategy. Key responsibilities include: Leading all day to day operations across hospitality, membership services and facilities Driving member acquisition, engagement and retention through events, competitions and community initiatives Managing and developing a multi-functional team across FOH, bar and operations Delivering strong commercial performance with full P&L accountability Overseeing service standards, staffing, rotas, stock control and supplier management Leading venue events, corporate bookings and partnerships Ensuring compliance across health & safety, food safety, licensing and HR procedures Working closely with marketing partners to deliver member communications and promotional campaigns Supporting operational systems, booking platforms and process improvements About You You will be a confident and highly organised leader with experience managing premium hospitality, leisure or lifestyle venues. You will have: Proven senior management experience in hospitality, leisure, members clubs or lifestyle venues Strong commercial and financial management skills, including budgeting and P&L ownership Experience leading and developing multi-disciplinary teams A track record of driving customer engagement, retention and revenue growth Excellent operational knowledge across F&B and service delivery Strong leadership, communication and organisational skills A hands-on, proactive and solutions-focused approach A genuine passion for hospitality, community and delivering exceptional experiences Experience within golf, sport or membership-based businesses would be highly advantageous. Whats on Offer Competitive salary package Performance-related incentives Opportunity to lead a growing premium concept Autonomy and genuine influence over the business Dynamic, community-focused working environment Career progression opportunities within an ambitious brand To apply, please submit your CV Change Hospitality are acting as an Employment Agency in this instance & due to the volume of applications we regret that only successful candidates will be contacted. We are proud to be an equal opportunities employer. Change Hospitality is committed to fostering a diverse, equitable, and inclusive workplace. We welcome applications from individuals of all backgrounds and experiences, and we strive to ensure that every employee feels valued, respected, and supported. We believe that a diverse workforce strengthens our organisation and enhances our ability to deliver excellence. TPBN1_UKCT

Every great cocktail needs the perfect balance, thats where you come in. At Hotel Indigo K West Shepherds Bush , were not just serving drinks, were serving stories, atmosphere, and neighbourhood energy. As our Assistant Bar Manager , youll support the day-to-day running of our bar, helping to lead a talented team, craft unforgettable guest moments, and bring creative flair to the heart of our hotel. So come and join our pre-opening team, as we get ready to open our doors! Whats Our Story? At Hotel Indigo, were all about individuality, in our people, our spaces, and our service. Were infusing West London spirit into every cocktail and conversation. Our bar is more than just a pit stop, its a local favourite and a destination in itself. Heres what you can look forward to as our Assistant Bar Manager: Annual Salary: up to £36,600 (depending on experience) Pension with company contributions 50% discount in all our restaurants and Spa treatments across our properties Team member and Friends & Family rates across our properties Complimentary stay after passing probation IHG Employee rate across 6000 hotels globally Extensive discounts on our benefits platform Private medical insurance access Interest-free season ticket loan Employee Assistance Programme 24/7 online GP, mental health support, and wellbeing World-class development programmes and growth opportunities Bike to work scheme Recommend a Friend incentive Free meals on duty Social squads and recognition schemes to make your voice heard and celebrate success A Day in Your Neighbourhood Support the scene : Assist in managing daily bar operations, ensuring service runs smoothly and standards remain sky-high. Lead the shift : Take charge in the absence of the Bar Manager, confidently supervising the team and ensuring an exceptional guest experience. Stay on top of the details : Help manage stock, deliveries, compliance, and cleanliness, keeping everything running behind the scenes. Inspire the team : Mentor the bartenders, help train new starters, and set the tone for a fun, professional, and high-performing bar team. Bring the energy : Support events, promotions, and pop-ups in collaboration with the Marketing and Events teams, helping build buzz around the bar. Whats Your Story? Youre passionate about hospitality, a confident team player, and someone who thrives in a buzzing bar environment. To thrive in this Assistant Bar Manager role, youll ideally have: Experience as a bar supervisor, or assistant bar manager A good eye for service, style, and guest interaction Leadership qualities and the ability to motivate a team Strong understanding of bar operations and stock control Good knowledge of licensing laws, food hygiene, and safety protocols A hands-on approach with a calm, composed presence under pressure A flexible attitude to working evenings, weekends, and events If you're ready to step up and bring your creativity, leadership, and love for mixology to one of West Londons most exciting bar teams, we want to hear your story. Join us as Assistant Bar Manager at Hotel Indigo K West Shepherds Bush , and help us shake up something unforgettable. TPBN1_UKCT

Assistant Hospitality Manager - GTech Community Stadium, Brentford FC Full-Time / Permanent £40,000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more. We're looking for a hands on Assistant Hospitality Manager to join our passionate and dedicated team at Brentford GTech Community Stadium, a state-of-the-art conference and events venue and home of Brentford Football Club. In this exciting Assistant Hospitality Manager role you will play a key role in supporting with the catering operation on-site at this buzzing stadium across hospitality lounges on matchdays, and the planning and delivery of Conference and Events (C&E) business on non-matchdays. As Assistant Hospitality Manager you will ensure that all aspects of the lounge and C&E operation are delivered in a quality, customer focused manor combining attention to detail and experience excellence whilst striving to exceed guest expectations. This is an amazing opportunity for a food and beverage professional, who loves to share and absorb knowledge. If this sounds like you we can't wait to hear from you! We are Levy We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet. Trusted by some of the world?s most iconic stadiums, entertainment venues, and major events, from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and Excel London, we bring experiences to life with passion and precision. Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities. We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations. Assistant Hospitality Manager • The role Working closely with the Head of Hospitality to deliver and plan hospitality focused events for match days, conferences, and events. Facilitating day to day operations, ensuring that we are striving to exceed client and guest expectations. Management of all allocated C&E events as required and rostered, ensuring operational P&L and system paperwork is completed (e.g UBEYA, RTS, POS). Overseeing and delivering the set up of all match day hospitality lounges, including management of variable team and hands on delivery within a Hospitality lounge for all home games. Inspiring your team members as an ambassador for the business, delivering exceptional service to our clients and guests. Supporting the wider events team handling the development of our people to ensure we have the right people in the right roles Driving innovation across products, customer journey, food/market trends, competitor analysis Creating SOP's for all event deliverables Ensuring allergies and specific dietary requirements are held as a priority when liaising with kitchen and staff are briefed accordingly Maintaining and developing key relationships with both internal and external clients and co-workers alike What we're looking for Previous experience working in a hands on conference and events focused hospitality role within luxury hotel or venue. A real people person with strong leadership qualities - an excellent communicator with previous experience in managing multiple team members. Positive and passionate focus on food - a natural flare for hospitality. Strong organisation skills and commercial awareness - sees beyond the obvious and is resourceful in seizing opportunities and solving problems. Credible, champions and grows guest and client relationships. Standards and quality driven hands on management style. Effective team player, with a "can-do" attitude. Assertive, calm, works well under pressure. Motivated by a passion and desire for quality and great service delivery that add to the guest experience. A background in stadium or event catering is a bonus! Personal circumstances must allow working flexible hours to align with stadia activity. What you'll get in return: Competitive salary with discretionary bonus and full company benefits 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments) Mental health support: 24/7 Employee Assistance Programme Family benefits: 2 days' additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products Development opportunities: Professional subscriptions, ongoing training and structured career pathways Meals on duty included Why Join Us? Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences - and shape the future of hospitality. TPBN1_UKCT

Keep the heart of the hotel beating, while the city sleeps. At Hotel Indigo K West Shepherds Bush , we dont stop when the sun goes down, and neither does our commitment to exceptional guest experiences. Were looking for a proactive and professional Night Manager to lead the overnight operation of our hotel, ensuring seamless service, safety, and satisfaction for our guests and team alike. If you thrive in calm control while the world sleeps, this is your time to shine. Whats Our Story? Hotel Indigo is inspired by the spirit of the neighbourhood and for us that means bold creativity, effortless hospitality, and a rhythm that doesnt skip a beat. Our team makes that magic happen 24/7. As Night Manager, youll be the go-to leader overnight, providing a safe and welcoming presence while keeping everything running smoothly behind the scenes. Heres what you can look forward to as our Night Manager: Annual salary: £35,000 Pension with company contributions 50% discount in all our restaurants and Spa treatments across our properties Team member and Friends & Family rates across our properties Complimentary stay after passing probation IHG Employee rate across 6000 hotels globally Extensive discounts on our benefits platform Healthcare cash plan Interest-free season ticket loan Employee Assistance Programme 24/7 online GP, mental health support, and wellbeing World-class development programmes and growth opportunities Bike to work scheme Recommend a Friend incentive Free meals on duty Social squads and recognition schemes to make your voice heard and celebrate success A Night in Your Neighbourhood Lead the night: Oversee the safe and efficient overnight operation of the hotel, ensuring smooth transitions between day and night shifts and maintaining standards across all areas. Support the guests: Handle late check-ins, early check-outs, VIP arrivals, luggage support, special requests, and any unexpected issues, always with warmth and professionalism. Manage the audit: Oversee the night audit process and daily financial reports, ensuring accuracy in billing, cash handling, and compliance. Be the overnight anchor: Act as the senior contact for any emergencies, team needs, or guest escalations, coordinating with security and other departments as needed. Ensure standards: Perform room checks, public area inspections, and health and safety walk rounds to maintain guest satisfaction and operational excellence. Handle feedback: Monitor and respond to guest feedback and reviews, turning overnight impressions into lasting loyalty. Own the details: Maintain accurate guest profiles, logbooks, handovers, and internal reports to support a seamless guest journey across all shifts. You will be required to work a 4 on 4 off shift pattern on 12 hour shifts. Whats Your Story? Youre calm, confident, and solutions-focused; especially when others are sleeping. Youll thrive in this Night Manager role if you bring: Experience in Front Office or Duty Management roles in a hotel environment A natural sense of responsibility, safety, and leadership Strong guest service instincts and problem-solving skills Working knowledge of Opera Cloud (or similar hotel management systems) Familiarity with night audit procedures and financial reporting Excellent communication, organisation, and multitasking skills Understanding of health & safety, fire procedures, and emergency protocols Flexibility to work nights, weekends, and public holidays as part of a rotating roster If youre ready to lead the overnight experience and help our hotel rest easy knowing its in safe hands, we want to hear your story. Join us as Night Manager at Hotel Indigo K West Shepherds Bush , and be the steady presence that keeps everything on track, even in the quiet hours. All applicants must already have the rights to work in the UK. TPBN1_UKCT

DHBE-Food & Beverage is seeking an Assistant F&B Manager to lead and supervise various food service operations. The role requires a high school diploma and at least one year of experience in customer service. Responsibilities include overseeing team performance, ensuring food hygiene compliance, and

Reception in Greater London is seeking a Night Manager to oversee supervision during night hours. The role includes supporting the front desk team, handling guest complaints, and ensuring operational efficiency.

Giggling Restaurants Ltd is looking for an experienced Restaurant General Manager to lead their venue in Kingston upon Thames.

Obtains feedback from residents to improve quality standards of service; ensure that personalized service is extended to all residents. Ensure regular communications and coordination meetings are held with relevant departments to focus on guest services, work processes and achievement of targets. En

The ideal candidate will possess proven leadership experience and a passion for high-end service, ensuring exceptional guest experiences. Responsibilities include team development, maintaining service standards, and engaging with guests directly. Nessa Soho in the City of Westminster seeks a Floor M

You will manage the night team, ensure compliance with security and operational standards, and provide exceptional guest services. Applicants should have experience in hotel management, strong leadership skills, and a commitment to guest satisfaction. A global hospitality company located in Greater

A leading hotel group in Greater London is seeking a Front Office Manager to oversee front office operations and ensure exceptional guest service. The role involves leading a team, responding to guest feedback, and maintaining high operational standards.

A leading hospitality provider in the United Kingdom seeks a Restaurant Manager to oversee restaurant operations and lead a team dedicated to delivering exceptional guest experiences. Benefits include special hotel rates, recognition schemes, and ongoing training programs, ensuring both guest and te

Guest Service Manager - Front of House Manager. Front Office Guest Service Manager or Supervisor looking for the next step in their career, with the guidance of a supportive General Manager and personal drive and passion to develop, we will help you grow and develop. Guest Service Manager - Front of

The Guest Services Manager is not a direct supervisor over the Duty Managers but carries greater responsibility and leadership authority, acting as an extension of management in alignment with museum standards. The Guest Services Manager is a key member of the Museum of Illusions operations team who

A hospitality company in West London seeks a dynamic Floor Manager to oversee food and beverage operations and maintain service excellence. The ideal candidate should have over 2 years of relevant experience, showcasing strong customer service skills and the ability to thrive in high-pressure enviro

As Guest Service Manager, you’ll inspire a multiskilled team delivering across all guest-facing areas. Front Office Manager/Supervisor, F&B Manager/Supervisor, M&E Manager/Supervisor, or Duty Manager). Strong understanding of hotel guest service KPIs including guest satisfaction, loyalty recogniti

The successful candidate will be responsible for managing a floor team, ensuring guests receive an exceptional service experience. Floor Manager for Mews House Mayfair in Central London.

Ideal candidates will have proven leadership experience and excellent organisational skills, alongside a passion for guest service. A prestigious London hotel is seeking an F&B Operations Manager to oversee daily operations across various service outlets. The role involves managing team performance,

Guest Services Manager (or strong Duty Manager ready to step up). Previous experience as a Duty Manager, Guest Services Manager, or similar role. As Guest Services Manager, you’ll be a visible leader on shift, setting the tone at the front desk and across the hotel.

The successful candidate will lead the housekeeping department, ensuring high standards of cleanliness and guest care. Hyatt Hotels Corporation is seeking a Housekeeping Manager for their London location.

Providing full guest services where practical, including bar service, room service and guest support. We’re looking for a confident and hands‑on Guest Service Manager (Nights) to lead our overnight operation and create a safe, seamless and memorable guest experience from dusk till dawn. Working

Lead the Guest Service team to deliver outstanding guest service, ensuring every guest feels valued and welcomed. Exceptional communication and interpersonal skills, with a passion for delivering high‑quality guest service and resolving issues professionally. Address guest needs promptly and profe

A luxury hotel in the UK is seeking a dedicated individual to deliver exceptional customer service and ensure hotel security throughout the night.

A leading restaurant brand in Greater London is seeking a passionate Bar Manager to join their dynamic team. Candidates should have over 2 years of experience and a knack for providing exceptional customer service.

This role involves supervising the service team, attending to guest experiences, and assisting the General Manager in achieving business objectives. A prominent restaurant venue at Battersea Power Station is looking for an Assistant Restaurant Manager to oversee day-to-day operations and ensure exce

A luxury hotel in London seeks a Lounge Manager to oversee operations, ensuring exceptional guest experiences and leading a dedicated team. Responsibilities include service management, team coaching, and interaction with kitchen and bar teams. Ideal candidates will have leadership experience in luxu

A vibrant restaurant chain in Thurrock seeks an Assistant Manager to lead shifts and inspire team performance. This role is pivotal in delivering exceptional guest experiences and supporting daily operations.

Responsibilities include managing the night team, ensuring accurate reporting, and delivering exceptional guest service. A leading hotel chain based in Greater London is seeking a Night Manager to oversee hotel operations during night hours.

One80 Kitchen Lounge Restaurant in the United Kingdom is looking for a Food & Beverage Service Manager to assist in managing the bar and restaurant operations. This position requires a proactive approach to delivering excellent service and operational efficiency. This role involves ensuring high sta

Support Worker - Epsom - Epsom.Support worker for Activity Leader in the childcare industry.Location: Wallace Fields Primary School, Epsom .Contract Type: Casual contract.Support Worker, as well as experience working with children.This adventure is all about building brighter futures together.You'l

Unity is advertising this opportunity on behalf of our client.All applications will be directed to our client.Are you an experienced cleaner looking for flexible work that fits around your life?.Whether you’re looking to fill gaps between other jobs or build a full-time income on your terms, this

We also ensure that your future and that of your loved ones is secured with a generous contributory pension plan and death in service benefit. We even have access to a care concierge service to assist you with life's challenges, providing invaluable support when you need it most. During that time, w

Unity is advertising this opportunity on behalf of our client.All applications will be directed to our client.Are you an experienced cleaner looking for flexible work that fits around your life?.Whether you’re looking to fill gaps between other jobs or build a full-time income on your terms, this

If you feel you have skills, experience, and confidence to help us continue to deliver these services, we would like to hear from you. Must hold an SVQ in Social Services (Children & Young People) at SCQF Level 6 (or an alternative SSSC recognised equivalent qualification).

While we must balance such requests with the need to ensure the quality of the important services we deliver is not compromised, we will ensure that each request is given careful consideration with a view to achieving a positive outcome wherever possible. If you would like clarification on any infor

Must hold an SVQ in Social Services (Children & Young People) at SCQF Level 6 (or an alternative SSSC recognised equivalent qualification).

Approval in such circumstances will be made by the HR &OD Manager. Only the relevant HR representative/team and the relevant service will see the application form.

Must hold an SVQ in Social Services (Children & Young People) at SCQF Level 6 (or an alternative SSSC recognised equivalent qualification).

Unity is advertising this opportunity on behalf of our client.All applications will be directed to our client.Are you an experienced cleaner looking for flexible work that fits around your life?.Whether you’re looking to fill gaps between other jobs or build a full-time income on your terms, this

Must hold an SVQ in Social Services (Children & Young People) at SCQF Level 6 (or an alternative SSSC recognised equivalent qualification).

Due to our continued growth, we now have an exciting opportunity for a.Glastonbury, Somerset, BA6 9XE!.Monday & Sunday, 09:00am - 12:00pm Tuesday, Wednesday & Friday (Thursday & Saturday OFF) - 14 hours per week.Vacuum/ sweep/ mop floor areas.Replenish soap, toilet rolls and hand towels.An enthusias

Must hold an SVQ in Social Services (Children & Young People) at SCQF Level 6 (or an alternative SSSC recognised equivalent qualification).

You will provide a cleaning service within Renfrewshire House.

From every day life, to changing someone's world.Weekend Support Worker – Lifeways Group.Location: CheamRequired: Driver Preferred - Full UK Licence - ability to drive automatic carsContract.Shift Pattern: every Weekend, split shifts:.Are you looking for a career where you can make a real imp

Team Leader vacancy at GAIL's Millennium Bridge!.If leading a team to success makes you smile and puts a spring in your step, then please read on!.We are looking for Team Leaders who have a passion to join the GAIL’s family and for supporting and.With no day being the same, you must be organised a

From every day life, to changing someone's world.Join Us as a Care Team Leader – Inspire the Next Generation of Support Workers.Location: Cheam, Sutton - South London.Hours: 8:30am -8:30pm, Monday to SundayPay: £13.At Lifeways, we believe in creating a workplace where you feel valued, s