Head of customer service jobs in Sunderland - Page 2Create job alerts

An opportunity has arisen for a Head of Service – Market Development & Quality Assurance to lead the development, sustainability, and quality oversight of the Adult Social Care provider market. Head of Service – Market Development & Quality Assurance. Lead market shaping and development

Head of Service – Safeguarding & Family Support. As Head of Service, you will play a. Ensure effective use of resources while maintaining high standards of service delivery.

If you are interested in the role, or know of anyone who could be, please contact Rachel at Service Care Solutions on or email Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive

Head of Service – Children’s Safeguarding & Family Support. This role carries strategic responsibility for our key front‑door functions, including the Children’s Single Point of Contact, Assessment & Intervention, Family Support & Protection, and services for Children with Disabilities. We a

Service Care Solutions are recruiting on behalf of a local authority in Hampshire for a Head of Procurement to join the team on a temporary basis. Head of Procurement and Insurance. Lead and manage the Procurement & Insurance service, ensuring compliance with procurement legislation, governance

Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry? Liftec Express – a leading independent provider of lift maintenance, repair and modernisation services – is lo

Head of Service Delivery or Head of Service Management. The successful candidate will need to have managed Service Management Teams - eg Problem, Change, Configuration, Supplier Management, Service Desks within a Fast Paced SME Organisation. We are proud of the diverse and inclusive community we hav

Head of Retail & Customer Insights. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers.

The Regional Head of Customer Service is responsible for leading the Customer Service function for their given region, ensuring that homeowners receive a consistently high standard of service throughout their post-completion journey. This role exists as part of the regional senior leadership team, a

Head of Service - Air Conditioning (AC / HVAC)Job Description Location: Ideally based near High WycombeSalary: £70K to £90K (DOE) + £6K car allowance or company car + bonus + pensionRole OverviewThe Head of Service (AC) is responsible for overseeing the delivery of air conditioning services acros

A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. A leading provider of critical customer service solutions, supporting sectors where reliability and empathy are key. This is a pivotal role, within on

This is a fantastic Head of Customer Operations opportunity to work with a leading UK-based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. Head

Head of Strategic Account Management – Service (NHS & Private Groups). This is a senior leadership role, responsible for leading a team of 6 Strategic Account Managers, owning the performance, retention and growth of a portfolio of high-value, long-term contracts. Driving early-stage renewal plann

Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry? Liftec Express – a leading independent provider of lift maintenance, repair and modernisation services – is looking for a Head of Service Op

Role: Head of Infrastructure and ServiceSalary: CompetitiveLocation: Ipswich (Hybrid - 3 days in office & up to twice per month travel to Glasgow)Fruition are currently recruiting for an experienced Head of Infrastructure and Service for a market leading organisation who are currently undergoing an

Responsibilities Operational Leadership & Delivery • Lead the safe delivery of lift maintenance and repair services across the region • Ensure service delivery meets contractual commitments and customer expectations • Dri

A leading rail transportation company in the UK is seeking a Head of HR Shared Services to lead their HR function. You will oversee a high-performing team, ensuring efficient delivery of HR services and compliance with UK employment law. This full-time position offers a competitive salary, annual pe

The London Borough of Harrow is seeking a visionary and collaborative Head of Service to lead the Families First & Practice Model development workstream. The London Borough of Harrow is embarking on an exciting period of change as we deliver a series of ambitious Children’s Reforms Programmes - in

Applicants should have over 7 years of experience in customer marketing and a strong understanding of SaaS or B2B sectors. A leading hospitality technology provider in Greater London is seeking a Manager, Customer Marketing to drive customer advocacy and engagement. The successful candidate will lea

Experience in Customer focussed functions / projects such as Claims, Case-management or Customer-service platforms; CRM/queueing/workflow exposure and secure integrations. The role will drive outcomes across digital claims journeys, case-management, data and analytics, secure integrations, and custo

We are seeking a Head of Customer Operations, you will have extensive experience in customer relations, customer service and operations. You will be responsible for leading a team of customer operations executives, defining customer support policies and procedures, ensuring customer satisfaction and

You would be joining the Service at a pivotal point in its transformation journey, placing the needs of the people we serve at the heart of everything we do. Head of Service for Housing and Homelessness Prevention. Co-ordinate effective use of resources to ensure compliance with housing legislation

Get notified about new Head of Service Management jobs in. Evidence of Continuing Personal and Professional Development (CPD) in relation to Housing Management Services. Chartered membership of the Chartered Institute of Housing (CIH) or working towards CIH or other relevant profession body.

A leading healthcare startup is seeking a Head of Customer Experience to ensure exceptional service delivery across all customer interactions. The ideal candidate will manage customer-facing teams and leverage AI to enhance customer satisfaction and retention. With a focus on scaling customer servic

Provide oversight, direction, and coordination across services. Ensure services are aligned, compliant and high performing. Forward planning and service improvement.

A leading online gaming company is seeking a Head of Customer Support for its UK operations. The ideal candidate will have extensive experience in iGaming, excellent leadership capabilities, and the ability to balance customer experience with operational efficiency. This position offers a dynamic en

Head of Service / Senior Leadership level. Interim Head of Community Learning Disability Team (CLDT) 📍 Location: Royal Borough of Greenwich, London. Interim Head of Community Learning Disability Team (CLDT).

Financial Management: Monitor profitability, cost of manufacturing and operational efficiency. The Global Head of EaaS will be responsible for scaling, industrializing and governing SSIM’s third party ETF manufacturing business across regions. Deep knowledge of 40 Act ETFs and or UCITS ETFs.

The role offers a salary range of £83,000 - £91,000 and includes 35 days of annual leave, a defined benefit pension with substantial employer contributions, and various employee discounts. A public safety organization based in Winsford, England is looking for a Head of Finance. Additionally, there

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. Head of Salesforce Field Service. Head of Salesforce Field Service (UK & Irelan

A leading subscription management platform in the UK is seeking a Manager of Customer Solution Engineering. This hybrid role requires leading sales strategy and technical engagement with clients, focusing on retention and growth of the customer portfolio. The company offers competitive compensation,

A local authority in London seeks an experienced Interim Head of Community Learning Disability Team (CLDT) to provide strategic leadership and oversee service delivery. The role involves leading multidisciplinary teams, managing budgets, and driving service transformation to enhance outcomes for adu

Working with the relevant, Heads of Field Delivery (HoFD) to address performance and quality, using risk management and adhering to budgetary controls to ensure value for taxpayers' money. The Veterinary Head of Field Delivery England (VHofFD) and the Veterinary Lead Wales (VLW) is a senior, strateg

A prominent housing association is seeking a Head of Finance (Service Charge) to provide strategic leadership in service charge finance. The role involves ensuring fair and accurate service charges while leading a multidisciplinary team. The ideal candidate is CCAB-qualified with experience in servi

A government agency in the United Kingdom is seeking a Head of Human Resources to lead the development of a new People Strategy. You will oversee HR functions, develop talent management initiatives, and ensure high-quality people services that align with strategic goals.

As Head of IT Service Management, you will be responsible for setting the vision and strategy for service management, ensuring processes are owned and maturing. Our team leads major incident resolution, service mapping, and capacity planning to minimise business and customer impact. We also oversee

As the Head of Managed Service Operations – Head of Practice, reporting to the Head of Managed Services, you will help set the strategic direction for how we operate, optimise, and assure services across our Managed Service portfolio. You will also work closely with other Heads of Practice and Ser

I have been part of Zen’s phenomenal growth since we launched in 2017, and I am looking for a Head of Customer Operations to help build and scale our customer support function. Head of Customer Operations (UK). You will define the KPIs that matter, and own the unit economics of turning customer su

A governmental agency in the UK is seeking a Head of Service Design to lead the transformation of critical services. The successful candidate will have extensive experience in service design and a track record of managing complex systems. You will be responsible for setting strategic direction, guid