Head of customer success jobs in Chester - Page 2Create job alerts

Head of Retail & Customer InsightsChester | Highly Competitive Salary + FlexibilityWe are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers. As a result, entirely new le

Head of Customer Service - 3 month Fixed Term ContractA regional house builder have a temporary requirement for a Head of Customer Service to join their customer care team to support remedial works on new build housing developments in the Northwest area for a 3-month period.

Applicants should have over 7 years of experience in customer marketing and a strong understanding of SaaS or B2B sectors. A leading hospitality technology provider in Greater London is seeking a Manager, Customer Marketing to drive customer advocacy and engagement. The successful candidate will lea

Head of Customer Success (EMEA). Head of Customer Success (EMEA). Experienced in customer success / full ownership responsibility for managing customers.

You will lead a diverse, solid‑line organisation comprising three distinct functions (Customer Success, Renewals, and People Science). At Culture Amp, we are incredibly proud of how our platform helps companies measure aspects of diversity and inclusion; particularly aspects beyond race and gender

We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. If you’re excited by complexity, imperfect starting points, and the chance to shape how millions of custome

We are seeking a strategic and experienced Head of Customer Success to lead and scale the global customer experience function. We are currently looking for a Head of Customer Success in United Kingdom. Experience in professional coffee equipment, specialty coffee, or related industries is a plus.

The role involves overseeing a talented team, ensuring efficient onboarding of new clients, and enhancing customer satisfaction through best practices. A leading financial forum in London seeks an experienced individual to manage and scale its client success strategy.

A high-growth HR tech company in the UK is seeking a Head of Technical Success to establish a dedicated function for managing technical client outcomes. Ideal candidates will have substantial experience in customer-facing technical roles and understanding of B2B SaaS complexities.

A leading technology company in Greater London seeks a Head of Customer Engineering to lead teams and facilitate cloud transformation for clients. Responsibilities include providing thought leadership, developing talent strategies, and ensuring successful cloud outcomes for customers. The role requi

Deliver commercial growth through ownership of senior level customer relationships, commercial and contract negotiations, and the development of a value‑led customer success proposition that maximises ROI. Drive customer success and retention by setting a clear customer success strategy, identifyi

A leading email security solution provider is seeking a Head of Customer Success to drive customer outcomes and maximize retention. Ideal candidates will have over 7 years of experience in Customer Success in a B2B SaaS environment, with a strong focus on customer adoption, retention metrics, and te

A recruitment partner is seeking a Head of Customer Success to lead a strategic team in a remote-first environment in the United Kingdom. Competitive benefits are offered, promoting a collaborative culture. The role involves overseeing the entire customer journey, from onboarding to post-sales suppo

We are looking for a Head of Customer Success to play a pivotal role in shaping how Definely delivers value to customers as the business continues to scale. You will be responsible for defining what great Customer Success looks like at Definely, from how we measure success and understand customer he

The Head of Customer Management will balance the needs of individual customers against action required to improve our customer experience across the board, working closely with colleagues across the business to share information regarding our customers’ needs. Our Customer Management team provides

Act as the first point of escalation in front of the customer, to ensure they are supported and we maintain strong, sympathetic, long‑term customer relationships. Our offices – Seequent operates from offices all over the world; as part of the Bentley Systems family. Foster a culture of success,

A leading financial services provider in London seeks a VP of Customer Success to drive customer satisfaction and retention. Ideal candidates have 8 years of experience in B2B SaaS or FinTech, along with exceptional leadership and problem-solving skills. The position offers competitive benefits incl

A leading recruitment partner in the UK is seeking a Head of Employer Success to build a high-performing team and drive retention and advocacy across employer partnerships. The role involves leading customer success functions, managing enterprise-level relationships, and collaborating across various

Proven success in growing the client/customer success function and overall customer-focused operations to support a rapidly growing business, ideally with exposure to driving revenue growth of a successful business. A track record of successfully leading and scaling similar functions, including but

The ideal candidate will possess strong emotional intelligence and a commitment to customer success, fostering a high-performance team culture within a dynamic environment. This role requires a strategic thinker with a proven track record in software sales and people leadership. Responsibilities inc

Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence. Lead and scale the entire Customer Success function, transforming it into a growth driver. B2B SaaS Customer Success, Account Management, or similar roles.

Head of Retail & Customer Insights. Head of Retail & Customer Insights. As Head of Retail & Customer Insights, you will be at the.

As Head of Customer Success, you will take the lead in being the voice of our customer base. Knowledge of Customer Success innovation, best practices, and ability to leverage internal resources to drive efficiencies across Customer Success processes. You’ll own the customer success processes, enga

A next-generation ecommerce platform is looking for a Regional Manager of Customer Success (EMEA) to lead and grow a high-performing team. The ideal candidate has extensive experience in Customer Success or related fields and a passion for technology. This is a remote-first position based in the UK,

A leading wealth management platform in the UK is looking for a Head of Customer Operations to lead and scale their customer operations teams. You will collaborate across various departments to ensure operational excellence and deliver measurable customer value. This position offers a full-time empl

Lead, mentor, and grow the UK Client Success team, managing performance and professional development. Proven people leadership experience with a track record of building and developing high-performing teams. UK market, ensuring strong adoption, retention, and growth of Adsquare solutions.

As Head of Customer Supply Chain, you will lead the end-to-end customer supply strategy, ensuring inventory availability supports channel growth and meets customer needs across retail, DTC, and B2B channels. You’ll have the chance to shape strategy, optimise operations, and work closely with a col

A dynamic marketing platform in Greater London is seeking a Head of Customer Success to lead its Customer Success function. This position offers competitive benefits, including flexible working hours and generous annual leave.

The Head of UK & Ireland Customer Success (HCM) leads HCM customer success across the UK&I market unit. SuccessFactors (HCM) Head of UKI Customer Success. Lead the SAP SuccessFactors customer success strategy for the UK&I HCM market unit.

A leading healthcare startup is seeking a Head of Customer Experience to ensure exceptional service delivery across all customer interactions. The ideal candidate will manage customer-facing teams and leverage AI to enhance customer satisfaction and retention. With a focus on scaling customer servic

The Head of Client Success will drive client satisfaction, retention, and growth by establishing a world-class client success function that blends proactive relationship management with operational excellence. Key Experience for the Head of Client Success. The Head of Client Success will be responsi

Partner closely with Customer Success, Product, Engineering, and other regional leaders to deliver a seamless, end-to-end customer experience. Head of Customer Operations – UKI. A senior customer operations leader with 5+ years’ experience leading Customer Support and/or Operations teams in a Sa

The Head of Client Success is a strategic leadership role accountable for ensuring the successful implementation, sustained adoption, and long‑term value realisation of RM’s enterprise solutions across key customer sectors and regions. Each year, our software is used globally to conduct hundreds

A dynamic media company in Greater London seeks an experienced leader for the Client Success role. The ideal candidate has over 5 years of leadership experience in fast-paced environments, along with strong project management and analytical skills. This position offers competitive compensation, grow

DEIN NEUES UMFELD**Wir sind ein E-Commerce-Unternehmen und Spezialist für professionelle Zeltlösungen sowie Gartenprodukte – von Partyzelten und Gewächshäusern bis hin zu Weidezelten und industriellen Lagerhallen. Wir pflegen eine offene Kultur, lernen von- und miteinander und bieten zahlreich

A leading investment platform company in the UK is seeking a Head of Customer Acquisition to drive and evolve their customer acquisition strategy. The position offers a competitive salary, a hybrid working model, and an array of benefits including extensive holiday entitlement and health plans. The

A leading talent solutions firm in the UK is seeking a Head of Customer Success to drive operational excellence and client engagement. The ideal candidate will possess senior experience in customer success and demonstrate proven capabilities in managing client portfolios effectively. This senior rol

A leading financial infrastructure provider in Greater London is seeking a VP of Customer Success to lead the customer lifecycle post-sale. The ideal candidate will have over 8 years of experience in Customer Success leadership within a B2B SaaS or FinTech/InsurTech environment. This role is essenti

A leading AI business planning platform in Greater London is seeking a Head of Community and Customer Marketing. The ideal candidate will have over 10 years of experience in customer marketing within B2B tech and possess strong analytical and storytelling skills. This strategic role involves leading

A leading financial services firm in Greater London seeks a Client Success Director to shape their client success strategy. This role involves leading and mentoring a high-performing team while ensuring the delivery of excellent service to clients. The ideal candidate will have over five years of le

Success in this role is measured by clear ownership of Technical Success, reduced CTO and VP Engineering involvement in day-to-day customer work, faster and more predictable onboarding, strong trust from Sales and CS, and clear visibility into quality, throughput, and team capacity. TAMs exist to ta

An award-winning ERP SaaS provider is seeking a Service Delivery / Customer Support Manager to lead and shape customer service operations. This senior role involves managing customer satisfaction, leading teams, and ensuring successful onboarding and support for clients. This position offers a compe

A fast-scaling, multi-brand direct-to-consumer eCommerce group is seeking a Head of Customer Experience to take full ownership of the end-to-end customer journey across multiple brands and international markets. As Head of Customer Experience, you'll own and elevate every customer touchpoint, from p

As a Head of Customer Engineering (CE), you lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. Lead a team of CE Manage

A fast-growing B2B SaaS platform is seeking a Head of Customer Success to lead and scale their Customer Success function. The role involves driving retention and expansion, mentoring a high-performing team, and taking a strategic approach to customer success. Ideal candidates will have 4-7 years of

A leading recruitment firm seeks a strategic Head of Customer Experience to lead efforts in transforming customer interactions, focusing on outstanding service delivery. This role involves designing and implementing processes that marry technology with operational excellence, ensuring optimal experi

Überwachung des täglichen Geschäftsbetriebs in den Bereichen Vertriebssupport, Customer Success, Logistik und technischer Support. Berichtet an: Chief Executive Officer.

A workforce management technology company is seeking a strategic leader for Customer Success. This role focuses on bridging the gap between Enterprise clients and self-serve users, driving revenue growth through upselling and proactive customer support. The ideal candidate will implement AI-driven s