Head of customer success jobs in Margate - Page 4Create job alerts

This is a fantastic Head of Customer Operations opportunity to work with a leading UK-based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. As He

Head of Customer Success – High-Growth Cyber / Data Protection SaaS. Customer Success organisation while defining the strategy for how the business engages with customers post-sale. Customer Success Managers (4 direct reports initially).

Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. A leading provider of critical customer servic

The Regional Head of Customer Service is responsible for leading the Customer Service function for their given region, ensuring that homeowners receive a consistently high standard of service throughout their post-completion journey. This role exists as part of the regional senior leadership team, a

A leading transportation company in London seeks a Director of Customer Experience to oversee and enhance the customer journey. Ideal candidates will have at least 5 years in a senior customer experience role, preferably in sectors like transport or hospitality. Strong focus on brand loyalty, custom

A leading financial technology firm is seeking a Head of Account Management for EMEA to lead and inspire sales teams while developing strategies to drive revenue growth. The ideal candidate has over 10 years of experience in technology sales and has successfully led diverse, high-performing teams. J

As Head of Engineering, Customer Experience, you’ll operate at a Senior Leader level, owning a critical pillar of our customer-facing technology and playing a key role in shaping how engineering enables our commercial and brand ambitions. You will be responsible for the delivery and ongoing evolut

A social impact real estate company is seeking a Head of Housing to oversee operations, ensuring high-quality housing services and customer satisfaction. This is a permanent, full-time role with a salary ranging from £80,000 to £100,000, plus a bonus of 25%.

Directly manage the day-to-day operations of our Customer Support team while actively handling complex customer inquiries, subscription issues, and VIP customer communications. Because our team is only comprised of the best‑of‑the‑best, we pay the very top of market compensation + extra perks,

A climate technology firm in London seeks a Lead Customer Success Manager to develop global strategy and manage strategic enterprise relationships. Ideal candidates should have 6+ years of experience with enterprise customers and familiarity with the carbon markets.

A fast-growing fintech firm is seeking a Head of Customer Operations in London. The ideal candidate has over 10 years of experience in customer operations, with strong communication and problem-solving skills. You will lead a team ensuring excellent customer support and build infrastructure supporti

Ideal candidates have extensive leadership experience in Customer Support and demonstrate a customer-first mindset. A leading AI technology firm in Greater London seeks a Customer Support leader to manage EMEA performance and enhance user experience. The position offers a hybrid work model and compe

As Head of Customer Service, you’ll lead a luxury, concierge-style service function that protects customer trust, resolves complex situations with empathy and precision, and ensures every client feels genuinely cared for. This is a hands‑on leadership role with full ownership of customer care, a

We’re looking for a Head of Customer Support Operations to own and scale how Customer Support runs at Bolt globally. Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork. As a key leader in Customer Support, yo

TheHead of Customer Operationsis responsible forensuring an exceptionalin lifecustomer experience by leading the teams that supportour softwareand manage our servicefor clients. We are looking for a Head of Customer Operations to play a critical role in shaping how we support and partner with our cu

A leading financial insights provider is seeking a Head of Client Support in London. A hybrid work environment is offered, emphasizing leadership development and comprehensive healthcare benefits. The role involves leading a team, enhancing customer satisfaction, and driving data-informed decision m

As a key member of our customer-facing team, youll manage the overall customer experience, understand their needs, and work cross-functionally to deliver tailored solutions that drive their success. Head of Client Success, Europe. Head of Client Success, Europe.

Be responsible and accountable for maintaining an environment with intense focus on customer satisfaction/advocacy and professional customer support, balanced with consistent achievement of standard business objectives. From day one, our customer service leaders will play a vital role in upholding t

The Director will lead a team of 9 Customer Success Managers to drive customer strategy, enhance product usage, and foster executive relationships. A leading online learning platform is seeking a Director of Customer Success for a 12 month fixed-term contract based in London. Candidates should have

DEIN NEUES UMFELD**Wir sind ein E-Commerce-Unternehmen und Spezialist für professionelle Zeltlösungen sowie Gartenprodukte – von Partyzelten und Gewächshäusern bis hin zu Weidezelten und industriellen Lagerhallen. Wir pflegen eine offene Kultur, lernen von- und miteinander und bieten zahlreich

A leading financial services firm in Greater London seeks a Client Success Director to shape their client success strategy. This role involves leading and mentoring a high-performing team while ensuring the delivery of excellent service to clients. The ideal candidate will have over five years of le

A dynamic startup in London is seeking a Head of Customer Success to build the function from the ground up. The ideal candidate has over 5 years in Customer Success, with substantial leadership experience in a B2B SaaS context, and a strong technical background to drive technology adoption amongst u

The position demands a proven record of leadership, understanding of customer lifecycle, and the ability to analyze performance data. A leading health tech company is seeking a Team Manager for Customer Success in London. In this hybrid role, you will lead a team of specialists, ensuring effective d

This is a fantastic Head of Customer Operations opportunity to work with a leading UK-based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first‑line support, service desk, incident management and customer success. As

The role: Head of Delivery Capability & Change (Customer & Commercial Delivery). You'll play a key role in enabling effective Agile transformation, improving ways of working, and ensuring teams are aligned, connected and equipped to deliver against strategic customer and commercial outcomes. Provide

Serve as the voice of the customer, escalating product insights to the engineering team to improve AI reliability and performance. Customer Success with 2+ years in leadership, specifically building or transforming functions in a B2B SaaS environment. You will build the Customer Success function fro

A leading charity organization in Greater London is seeking a Head of Finance to lead its commercial finance and business partnering function. This position offers a competitive salary and a hybrid working arrangement, providing an opportunity to contribute to meaningful social impact.

A fintech startup is looking for a VP of Customer Success in Greater London. This strategic role will manage customer relationships and ensure successful engagement throughout the customer lifecycle. Responsibilities include driving customer outcomes, maintaining account health, and establishing a p

We are seeking a Head of Customer Operations, you will have extensive experience in customer relations, customer service and operations. You will be responsible for leading a team of customer operations executives, defining customer support policies and procedures, ensuring customer satisfaction and

A public service organization in the UK is seeking a Director of Customer Services to lead and enhance customer experiences. This position offers a salary of £95,000 annually and requires a commitment to delivering high-quality public service. This role involves overseeing complaints handling and c

As Head of Engineering, Customer Experience, you'll lead a team of ~40 engineers and scientists across five squads, shaping how millions of customers discover, shop, and trust our products, without ever touching or trying them on. You'll empower 5 Engineering Leads, partner with the Head of Product

We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a uniqu

That’s why we’re hiring our first Head of Employer Success, a senior leader who can build a modern, high‑performing Customer Success function that drives retention, renewal, impact and advocacy across our employer base. You’re an experienced leader from Customer Success, Client Services or B

A reputable educational institution in Greater London seeks a Head of Year for a permanent, full-time role starting on 1st September 2026. The successful candidate will lead a Year group with a focus on pastoral care and demonstrate exceptional teaching skills. The school values staff well-being and

Applicants should have over 7 years of experience in customer marketing and a strong understanding of SaaS or B2B sectors. The successful candidate will lead advisory meetings with clients, manage satisfaction programs, and partner across teams to enhance customer experience. A leading hospitality t

The role involves overseeing a talented team, ensuring efficient onboarding of new clients, and enhancing customer satisfaction through best practices. A leading financial forum in London seeks an experienced individual to manage and scale its client success strategy.

A local primary school is seeking a dynamic and proactive Assistant Head of Year.

As Head of Finance, you will lead the commercial finance agenda, ensuring robust financial governance across projects and commissioned services. The successful candidate will combine strong technical accounting expertise with commercial insight and the ability to influence decision-making across non

A leading healthcare startup is seeking a Head of Customer Experience to ensure exceptional service delivery across all customer interactions. The ideal candidate will manage customer-facing teams and leverage AI to enhance customer satisfaction and retention. With a focus on scaling customer servic

A B2B FinTech company is seeking an experienced Head of Customer Success to lead their efforts in enhancing customer satisfaction and retention. This role involves defining the Customer Success strategy, managing a high-performing team, and ensuring that customers derive measurable value from produc

This position offers competitive compensation, growth opportunities, and the chance to make a tangible impact in a thriving organization. A dynamic media company in Greater London seeks an experienced leader for the Client Success role. The ideal candidate has over 5 years of leadership experience i

Head of Customer Services page is loaded## Head of Customer Serviceslocations: Farringdon, London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: JR-88032Job Summary:Company: Festival Republic Limited Location: Farringdon, London and onsite at shows and

You will design and lead the systems, standards, and teams that make customer success predictable, proactive, and scalable instead of heroic or reactive. Track record of designing and scaling customer engagement, delivery, and success processes in. Understands how customer success, delivery quality,

Key partners: Product, Marketing, Solution Consulting, Customer Success, Professional Services, RevOps. Aptean is seeking a high -impact AI Solution Adoption & Customer Enablement leader to accelerate the successful rollout of Aptean’s AI capabilities across the international region. Partner with

A high-growth startup seeks a Head of Customer Success to build and lead the Customer Success function. The ideal candidate has over 5 years of experience in Customer Success and a strong technical background to drive change within traditional industries. You will manage the post-sale journey, ensur

A leading houseware brand in London seeks an experienced Head of Consumer Care to lead a team dedicated to enhancing customer experiences across all touchpoints. This full-time position offers competitive benefits including hybrid working arrangements.

A leading housing organization is seeking a Head of Home Experience to oversee the move-in journey, ensuring high quality and smooth experiences for customers. This pivotal role involves managing a team and working closely with operational partners to meet quality standards, address customer complai

A housing development organization is seeking a Head of Home Experience to lead the move-in journey, ensuring customers enjoy high-quality homes. This role offers a salary of £67,820 - £84,776 plus benefits, and is based in Greater London with a hybrid working model. You will manage teams, ensure